Jobs in North Boca Raton, FL

Border Patrol Agent (BPA) – in the Federal Security and Public Safety Sector Experienced (GL-9 GS-11)

You love protecting your community and doing your part to keep our nation safe. But maybe you’re looking for a change of scenery?

USBP is hiring immediately for full-time, career positions, where your prior law enforcement officer (LEO) experience may qualify you for higher-graded Border Patrol Agent (BPA) opportunities. Continue making a difference with the nation's premier federal agency charged with securing our borders and protecting our country. 

Whether you gained this experience as part of a military police unit or as a member of a state or local law enforcement organization, you have an opportunity to work with highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission.

Check out the duties and responsibilities section below, along with the qualifications section to see if you are eligible. Now is the time to make your move, along with excellent base pay, location pay, exceptional benefits, and job stability, USBP is offering up to $60,000 in additional incentives to newly appointed Agents (see details below).

DON’T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.   

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates’ first-choice preferences. Relocation may be required.

U.S. Customs and Border Protection (CBP) is hiring immediately for these full-time, career Law Enforcement Officer (LEO) opportunities.

Salary and Benefits:

Salary for newly appointed law enforcement Border Patrol Agents varies from:

Base Salary: GL-9/GS-11, $63,148 - $120,145 per year

Locality Pay: Varies by duty location.

              Overtime Pay: Up to 25%

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression from GL-9 to GS-11 to GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in the lower grade level.

All Border Patrol Agents may select from an array of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan that is similar to traditional and ROTH 401(k) offerings.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102) will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location.  Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duty Locations: You will be asked to select your preferred location for one of the following mission critical locations:

• Big Bend Sector Stations - *Presidio, Van Horn, *Sanderson, Alpine, *Sierra Blanca, Marfa
• Buffalo Sector Stations - Wellesley Island
• Del Rio Sector Stations - Del Rio, Brackettville, *Comstock, Eagle Pass North, Eagle Pass South, Carrizo Springs, Uvalde
• El Paso Sector Stations - Alamogordo, Clint, Deming, El Paso, Fort Hancock, Las Cruces, *Lordsburg, Santa Teresa, Ysleta
• El Centro Sector Stations - El Centro, Indio, Calexico
• Grand Forks Sector Stations - Pembina
• Havre Sector Stations - Havre, Malta, Plentywood, Scobey, Sweetgrass
• Houlton Sector Stations - Calais, Fort Fairfield, Jackman, Rangeley, Van Buren
• Laredo Sector Stations - Laredo South, Cotulla, *Hebbronville, Laredo West, *Freer, Laredo North, Zapata
• Rio Grande Valley Sector Stations - Rio Grande City, Fort Brown, McAllen, Brownsville, Falfurrias, Weslaco, Kingsville, Harlingen
• San Diego Sector Stations - Boulevard, Brownfield, Campo, Chula Vista, Imperial Beach, Murrieta, San Clemente
• Spokane Sector Stations - Colville, Curlew, Metaline Falls, Oroville
• Swanton Sector Stations - Beecher Falls, Burke, Champlain, Newport, Richford
• Tucson Sector Stations - *Ajo, Tucson, Nogales, Douglas, Brian A Terry, Sonoita, Casa Grande, Three Points Substation, Willcox
• Yuma Sector Stations - Blythe, Yuma, Wellton

Duties and Responsibilities:

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation’s economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include:

• Detecting and questioning people suspected of violating immigration and customs laws and inspecting documents and possessions to determine citizenship or violations.
• Preventing and apprehending aliens and smugglers of aliens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations.
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband.
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks.
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications:

GL-9: You qualify for the GL-9 grade level if you possess one (1) year of specialized experience, equivalent to at least the next lower grade level, performing duties such as:

• Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence.
• Apprehending, physically restraining, or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws.
• Proficient in the use of firearms, preparing investigative reports, serving court orders (e.g., warrants, subpoenas, etc.), and gathering evidence for criminal cases prosecuted through the court system.

If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GS-11 grade level.

GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as:

• Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, federal, or military law enforcement official.
• Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, federal, or military law enforcement official.
• Apprehending violators of state, federal, or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

There are no education substitutions for the GL-9 or GS-11 grade-level Border Patrol Agent opportunities.

Other Requirements:

Citizenship: You must be a U.S. Citizen to apply for this position.

Residency: You must have had primary U.S. residency (including protectorates as declared under international law) for at least three of the last five years.

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).

Veterans’ Preference: You may also be eligible for an excepted service Veterans’ Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.

Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement, and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient in the Spanish language at the Academy.

How to Apply:

Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, and then complete the pre-screening questions.

You’ll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government’s official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.

If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: /s/usbp.

NOTE: As a subscriber to the CBP Talent Network, you’ll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.

Drive Coordination, Clarity, and Creative Impact Across a Mission-Driven Marketing Team

The Jewish Federation of South Palm Beach County is seeking a highly organized, strategic, and detail-oriented Marketing & Communications Project Manager to serve as the operational backbone of our Marketing & Communications team. This role bridges strategy, creative development, and execution, ensuring that marketing initiatives across the organization move forward smoothly, efficiently, and with exceptional attention to detail.

The ideal candidate thrives in a fast-paced environment, excels at managing multiple complex projects, and brings a solution-oriented mindset to collaboration. They are energized by workflow optimization, communication, and supporting a mission that strengthens Jewish life locally and globally.

Role and Impact

The Marketing Project Manager plays a critical role in coordinating the many moving parts of our marketing efforts from campaign launches to creative production to cross-departmental initiatives. Their work ensures alignment between internal partners, clarity in timelines, and consistency in output, allowing the team to deliver impactful, high-quality communications that advance the Federation’s mission.

Working closely with creative staff, internal clients, and leadership, this role translates ideas into actionable plans and provides the structure needed for successful execution. Their leadership in workflow, communication, and project tracking helps elevate the visibility, professionalism, and efficiency of the entire department.

Key Responsibilities

Project Planning & Coordination

• Oversee end-to-end management of marketing initiatives, including campaigns, creative asset development, and content production
• Develop project plans, timelines, workflows, and task assignments to guide execution
• Facilitate project kickoffs, ensuring all stakeholders understand scope, objectives, and roles
• Serve as the central communication hub between Marketing and internal partners
• Clarify project requirements, gather inputs, and align expectations across teams
• Provide regular status updates and proactively communicate changes, risks, or blockers
• Manage feedback cycles and ensure consolidated, timely input from all reviewers
• Track progress across multiple concurrent projects and ensure milestones are met
• Route creative assets for review and approval, ensuring quality at each stage
• Facilitate seamless handoff to execution teams, including digital, web, social, and print

Workflow Optimization & Process Management

• Identify opportunities to streamline workflows and improve efficiency
• Document processes, templates, and best practices for repeatable success
• Maintain version control and ensure accurate assets and information throughout each project
• Maintain internal dashboards, calendars, and project management tools (e.g., )
• Provide post-launch reporting and identify opportunities for improvement

Administrative & Operational Support

• Manage project documentation such as briefs, trackers, timelines, recaps, and approvals
• Coordinate meetings, prepare agendas, and record action items
• Assist at events as needed, including on-site support, logistics, or social media coordination

Thrive Here If You Have

• A college degree
• 3–5+ years of project management experience in marketing, advertising, or related fields
• Strong understanding of marketing processes, creative workflows, and campaign life cycles
• Proficiency with project management platforms (e.g., )
• Excellent communication, interpersonal, and conflict-resolution skills
• Exceptional organizational skills with meticulous attention to detail
• Ability to manage multiple projects, timelines, and stakeholders simultaneously
• Strong problem-solving abilities and independent decision-making
• Proficiency with Microsoft Office Suite
• Familiarity with digital marketing, brand management, and content production
• Basic knowledge of email marketing systems (Mailchimp, Brevo, Stripo)
• Ability to translate marketing objectives into clear, actionable plans

Why You Should Work Here

When you join the Marketing & Communications team at the Jewish Federation of South Palm Beach County, you become part of an environment driven by purpose, creativity, and community impact. You’ll enjoy:

• Competitive salary
• Comprehensive benefits including medical, dental, and vision
• 401(k) with employer match
• Generous paid time off, including Jewish holidays
• A collaborative, mission-centered workplace culture
• Opportunities for learning, professional development, and career growth
• The chance to support marketing initiatives that strengthen Jewish life and inspire community engagement

If you excel at project coordination, love bringing order to dynamic creative work, and want your skills to support meaningful impact, we would be excited to hear from you.

The Jewish Federation of South Palm Beach County is an equal opportunity employer. All applicants will be considered without regard to race, religion, gender, sexual orientation, national origin, veteran status, or disability status.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Our Client - a luxury seller of high end home essentials is seeking a highly organized and proactive Administrative Operations Specialist to support daily office operations and ensure efficient workflow across departments. This role plays a key part in coordinating administrative tasks, managing operational processes, and supporting the team to maintain a productive and well-organized work environment. ONSITE POSITION!

The ideal candidate is detail-oriented, resourceful, and capable of managing multiple priorities while maintaining a high level of professionalism.

1. Manage and support daily administrative and operational activities
2. Coordinate schedules, meetings, and internal communications
3. Maintain and organize company records, files, and documentation
4. Assist with order processing, data entry, and operational reporting
5. Create and place purchase orders for the sales team
6. Communicate with vendors and internal staff as needed
7. Ensure operational procedures are followed and suggest improvements when necessary

Qualifications

1. 2+ years of experience in administrative support, office management, or operations
2. Strong organizational and multitasking skills
3. Excellent written and verbal communication skills
4. Proficiency in Microsoft Office (Excel, Word, Outlook); experience with StoneProfit Systems is a plus
5. Ability to prioritize tasks and meet deadlines
6. High attention to detail and strong problem-solving skills
7. Professional and positive attitude

What We Offer

1. Competitive salary (based on Experience & Skillset)
2. Paid time off: 2 weeks PTO and 1 week of sick leave
3. Health insurance: 50% employer-paid health coverage

We’re Hiring: Workforce Management Analyst

At NSD, we’re a leading provider of vehicle protection solutions, supporting millions of drivers, dealers, agents, and financial institutions nationwide. Our mission is simple: deliver innovative products and exceptional service that keep motorists protected and moving forward.

We’re looking for a Workforce Management (WFM) Analyst to join our growing team. This role is ideal for someone who thrives in a data-driven environment and enjoys turning insights into operational impact.

What You’ll Do

As a key partner to leadership, you will provide analytical and operational support to ensure optimal staffing, efficiency, and service delivery:

• Support forecasting, scheduling, and capacity planning initiatives
• Maintain WFM system inputs to ensure accurate forecasts and schedules
• Monitor real-time performance (call volumes, queues, adherence) and escalate risks to service levels
• Execute intraday staffing adjustments, including schedule changes and overtime coordination
• Analyze performance metrics such as adherence, productivity, and utilization
• Develop and deliver standard and ad-hoc reporting (service levels, occupancy, shrinkage, forecast variance)
• Assist in short- and long-term capacity planning using historical and trend analysis
• Partner cross-functionally to ensure data accuracy and reporting consistency
• Document processes and contribute to continuous improvement initiatives

What We’re Looking For

• Bachelor’s degree in Business, Analytics, Operations, or related field (preferred)
• 3–5 years of Workforce Management, operations analytics, or contact center experience
• Experience with Verint WFM tools
• Strong analytical skills with the ability to translate data into actionable insights
• Advanced Excel and reporting proficiency

Why Join NSD?

We believe in taking care of our people—both professionally and personally:

• Comprehensive Benefits: Health, Dental, Vision, Life, Disability + Pet Insurance
• Work-Life Balance: Generous PTO, holidays, and a family-friendly schedule
• Culture That Cares: Team events, recognition programs, and family days
• Career Growth: A strong track record of promoting from within

Ready to make an impact? Apply today or message me directly to learn more.

#Hiring #WorkforceManagement #WFM #CallCenter #Analytics #Operations #NowHiring #Careers

Project description

This technology engineer is responsible for ensuring the reliability, supportability, and continuous improvement of key infrastructure monitoring and management platforms, with primary ownership focus on tools such as SolarWinds, Azure Sentinel. This role requires a developer mindset. This person will also be providing operations systems administration support for hands on Linux and Windows systems. This role partners closely with internal teams across operations, monitoring, and security to strengthen platform health, improve signal quality, and enable effective incident response workflows. The engineer will support a hybrid environment with strong emphasis on Microsoft Azure monitoring and logging, contribute to platform lifecycle activities (patching, upgrades, onboarding, documentation), and continuously learn and apply modern capabilities— including analytics and emerging AI features—across event management, observability, and SIEM tooling to reduce operational friction and increase time to value

Responsibilities

Platform Ownership

Network & Monitoring Tools (must have)

Familiar with tools such as SolarWinds (including NetPath). As a platform owner, ensure platform stability, upgrades, patching, and day to day support.

Has knowledge about network centric monitoring capabilities including SNMP polling, traps, and device visibility etc. Ensure new sites and devices are properly onboarded

Partner with platform and cloud teams to ensure migrated workloads meet monitoring standards. Systems Administration (must have)

Provide sysadmin support for Linux and Windows servers, including:

Agent deployment and upgrades (SolarWinds, Datadog, Dynatrace)

OS level troubleshooting and configuration

Monitoring and logging enablement

Support hybrid environments spanning on prem and Azure infrastructure.

A developer mindset with experience in Dev workflow, GitHub, PowerShell etc.

Observability & Event Management Support (should have)

Has experience with tools such as Datadog and Dynatrace. The person will be responsible for collaborating with platform owners to support integrations, data quality, and alerting hygiene.

Assist with event management workflows, ensuring alerts are actionable and routed correctly.

Participate in efforts to reduce alert noise and repeat incidents. SIEM & Security Visibility (nice to have)

Develop a working understanding of SIEM concepts and platforms such as Azure Sentinel and CRIBL.

Support log ingestion, troubleshooting, and collaboration with security and incident response teams.

Ensure infrastructure and network telemetry supports security detection requirements. Cloud Monitoring & Azure Integration (should have)

Has experience with Azure cloud platform. Have either directly supported or is familiar with Azure based monitoring and logging, including:

Azure Monitor and Log Analytics integrations

Observability for Azure hosted workloads Automation, AI & Continuous Improvement (nice to have)

Explore and apply AI assisted features within monitoring, event management, and SIEM tools to:

Improve signal quality / reduce alert fatigue

Support faster incident triage

Contribute to documentation, runbooks, and operational improvements focused on small, incremental wins.

Knowledge Transfer & Operational Resilience

Participate in knowledge transfer activities related to platform transitions and retirements. Maintain documentation.

Support on call or escalation rotations as needed.

Skills

Must have

Minimum 4-5 years of experience in infrastructure operations, monitoring, observability, or platform operations roles, supporting enterprise environments

Hands on experience with systems administration for Linux and Windows servers, including troubleshooting, configuration, and deployment of monitoring or management agents (e.g., SolarWinds, Datadog, Dynatrace).

Foundational networking knowledge, including concepts such as SNMP, network monitoring, LAN/WAN fundamentals, firewalls, and telemetry collection, sufficient to support network centric monitoring platforms like SolarWinds

Not a must but nice to have experience with platform like StruxureWare.

Experience with observability or monitoring platforms, such as SolarWinds, Datadog, Dynatrace, or similar tools, with an understanding of alerting, dashboards, and signal quality.

Exposure to cloud environments, preferably Microsoft Azure, including familiarity with monitoring and logging concepts (e.g., cloud based telemetry, logs, metrics, and integrations).

Basic understanding of incident and event management practices, including alert triage, escalation, and collaboration with incident response or operations teams.

Demonstrated willingness and ability to learn new technologies quickly, with examples of picking up new platforms, tools, or domains outside of prior core expertise.

Familiarity with Agile or SAFe ways of working, including collaboration in sprint based delivery models, and cross functional team engagement is a plus.

Strong communication and collaboration skills, with the ability to work effectively with platform owners, operations teams, security teams, and external stakeholders.

Experience working in a modern Dev workflow using GitHub (branches, pull requests, code reviews, and CI/CD) to manage and deploy scripts/automation used for platform operations

Working proficiency in scripting languages such as PowerShell, Python, BASH, or similar scripting languages.

Knowledge with Azure, Azure Active Directory (AD), and hybrid cloud environments is a plus.

Exposure to SIEM concepts or platforms such as Azure Sentinel, CRIBL, or similar is a plus.

Experience with change management practices in an enterprise IT environment is beneficial

This technology engineer is responsible for ensuring the reliability, supportability, and continuous improvement of key infrastructure monitoring and management platforms, with primary ownership focus on tools such as SolarWinds, Azure Sentinel. This role requires a developer mindset. This person will also be providing operations systems administration support for hands on Linux and Windows systems. This role partners closely with internal teams across operations, monitoring, and security to strengthen platform health, improve signal quality, and enable effective incident response workflows. The engineer will support a hybrid environment with strong emphasis on Microsoft Azure monitoring and logging, contribute to platform lifecycle activities (patching, upgrades, onboarding, documentation), and continuously learn and apply modern capabilities— including analytics and emerging AI features—across event management, observability, and SIEM tooling to reduce operational friction and increase time to value.

Responsibilities:

Platform Ownership - Network & Monitoring Tools (must have)

• Familiar with tools such as SolarWinds (including NetPath). As a platform owner, ensure platform stability, upgrades, patching, and day to day support.

• Has knowledge about network centric monitoring capabilities including SNMP polling, traps, and device visibility etc. Ensure new sites and devices are properly onboarded

• Partner with platform and cloud teams to ensure migrated workloads meet monitoring standards.

Systems Administration (must have)

• Provide sysadmin support for Linux and Windows servers, including:

• Agent deployment and upgrades (SolarWinds, Datadog, Dynatrace)

• OS level troubleshooting and configuration

• Monitoring and logging enablement

- Support hybrid environments spanning on prem and Azure infrastructure.

- A developer mindset with experience in Dev workflow, GitHub, PowerShell etc.

- Observability & Event Management Support (should have)

- Has experience with tools such as Datadog and Dynatrace. The person will be responsible for collaborating with platform owners to support integrations, data quality, and alerting hygiene.

- Assist with event management workflows, ensuring alerts are actionable and routed correctly.

- Participate in efforts to reduce alert noise and repeat incidents.

SIEM & Security Visibility (nice to have)

- Develop a working understanding of SIEM concepts and platforms such as Azure Sentinel and CRIBL.

- Support log ingestion, troubleshooting, and collaboration with security and incident response teams.

- Ensure infrastructure and network telemetry supports security detection requirements.

Cloud Monitoring & Azure Integration (should have)

- Has experience with Azure cloud platform. Have either directly supported or is familiar with Azure based monitoring and logging, including:

- Azure Monitor and Log Analytics integrations

- Observability for Azure hosted workloads

Automation, AI & Continuous Improvement (nice to have)

• Explore and apply AI assisted features within monitoring, event management, and SIEM tools to:

- Improve signal quality / reduce alert fatigue

- Support faster incident triage

• - Contribute to documentation, runbooks, and operational improvements focused on small, incremental wins.

- Knowledge Transfer & Operational Resilience

- Participate in knowledge transfer activities related to platform transitions and retirements. Maintain documentation.

- - Support on call or escalation rotations as needed.

Mandatory Skills Description:

• Minimum 4-5 years of experience in infrastructure operations, monitoring, observability, or platform operations roles, supporting enterprise environments

• Hands on experience with systems administration for Linux and Windows servers, including troubleshooting, configuration, and deployment of monitoring or management agents (e.g., SolarWinds, Datadog, Dynatrace).

• Foundational networking knowledge, including concepts such as SNMP, network monitoring, LAN/WAN fundamentals, firewalls, and telemetry collection, sufficient to support network centric monitoring platforms like SolarWinds

• Not a must but nice to have experience with platform like StruxureWare.

• Experience with observability or monitoring platforms, such as SolarWinds, Datadog, Dynatrace, or similar tools, with an understanding of alerting, dashboards, and signal quality.

• Exposure to cloud environments, preferably Microsoft Azure, including familiarity with monitoring and logging concepts (e.g., cloud based telemetry, logs, metrics, and integrations).

• Basic understanding of incident and event management practices, including alert triage, escalation, and collaboration with incident response or operations teams.

• Demonstrated willingness and ability to learn new technologies quickly, with examples of picking up new platforms, tools, or domains outside of prior core expertise.

• Familiarity with Agile or SAFe ways of working, including collaboration in sprint based delivery models, and cross functional team engagement is a plus.

• Strong communication and collaboration skills, with the ability to work effectively with platform owners, operations teams, security teams, and external stakeholders.

• Experience working in a modern Dev workflow using GitHub (branches, pull requests, code reviews, and CI/CD) to manage and deploy scripts/automation used for platform operations

• Working proficiency in scripting languages such as PowerShell, Python, BASH, or similar scripting languages.

• Knowledge with Azure, Azure Active Directory (AD), and hybrid cloud environments is a plus.

• Exposure to SIEM concepts or platforms such as Azure Sentinel, CRIBL, or similar is a plus.

• Experience with change management practices in an enterprise IT environment is beneficial.

Nice-to-Have Skills Description:

Agile Methodologies

Objective: The Worship Pastor helps lead the church-wide worship ministry of Boca Community in a way that is biblically grounded, spiritually healthy, and aligned with the vision of the church. This person will plan and lead worship services, pastor and develop worship and production teams, and help create a culture where worship is about God’s glory, congregational participation, and spiritual formation.

We believe worship is bigger than music and bigger than a Sunday service. Worship is a whole-life response to God. At the same time, this role is specifically responsible for leading and developing our corporate worship ministry.

Service Leadership

• Plan and lead worship services that align with the church’s theology, values, and weekly direction.
• Help lead services in a way that encourages the congregation to participate, not simply observe.
• Work closely with the Senior Pastor in shaping service flow, song selection, and key worship moments.
• Use transitions, Scripture, prayer, and other service elements thoughtfully to help prepare hearts for worship.
• Introduce new songs intentionally, making sure they are theologically sound and a good fit for the church.
• Lead special worship gatherings when needed, including prayer-focused nights, holiday services, and other church-wide moments.

Team Leadership & Development

• Recruit, train, schedule, and develop musicians, vocalists, and worship leaders.
• Build a healthy worship ministry culture marked by preparation, humility, unity, and spiritual maturity.
• Pastor and care for worship and production team members through encouragement, prayer, and personal connection.
• Help identify and develop emerging leaders within the ministry.
• Provide leadership and development for younger worship environments, including student ministry, school worship teams, and other next-generation settings, helping create consistency, growth, and a clear pathway for younger leaders.
• Invest relationally in team members beyond rehearsals and services.

Spiritual Leadership

• Lead with a pastoral heart, helping create worship environments that are spiritually healthy and Christ-centered.
• Foster a ministry culture where dependence on the Holy Spirit, prayer, and biblical truth remain central.
• Model spiritual maturity, humility, and a genuine love for the Lord and His church.
• Help ensure worship ministry reflects the broader discipleship values of Boca Community.

Collaboration and Communication

• Work closely with the production team to ensure services are supported with excellence and clarity.
• Build strong working relationships with audio, lighting, visual, and technical volunteers and staff.
• Collaborate with the Senior Pastor, Executive Pastor, and other staff in planning services and ministry moments.
• Communicate clearly and consistently so teams are prepared and aligned.
• Receive feedback well and contribute to a healthy culture of growth and improvement.

Organizational Leadership

• Oversee worship ministry resources, equipment, and budget responsibly.
• Help create strong systems for scheduling, rehearsals, communication, and planning.
• Support church-wide events and ministry initiatives as needed.
• Work well across departments so worship ministry strengthens the larger mission of the church.

Qualifications:

• A strong and growing relationship with Jesus Christ and a clear sense of calling to ministry.
• Experience leading worship in a church setting.
• Strong vocal and musical ability, with instrumental proficiency preferred.
• Ability to lead both from the platform and behind the scenes.
• A pastoral heart with the ability to care for and develop people.
• Familiarity with worship technology, including tracks, click, and common planning tools.
• Strong relational, communication, and organizational skills.
• Agreement with Boca Community’s Statement of Faith and ministry philosophy.

Validation Associate

• Location: Boca Raton, Florida (LOCAL CANDIDATES ONLY PLEASE)
• In-office, full time position
• Requires a minimum of 2 years of validation, current Good Manufacturing Practices (cGMP), FDA, and/or manufacturing experience to ensure compliance with regulations
• Compensation: $58,000 to $60,000 (non-exempt position with overtime eligibility); competitive benefits package

SUMMARY: Performs various validation inspections, cleaning, checks, and tests during the manufacturing process. Compiles, interprets, and records observations of production processes. Identifies, communicates, and assists in the execution of various validation protocols.

Responsibilities– Validation Associate:

• Conduct performance qualification tests to validate equipment performance & consistency in producing reliable results
• Execute temperature mapping studies to evaluate temperature distribution within equipment and identify potential areas of concern
• Execute validation studies, ensuring adherence to regulatory requirements & industry best practices
• Update Standard Operating Procedures (SOPs) and revise documents as needed to reflect current practices and standards
• Perform cleaning validation procedures, involving rinse and swab sampling tests, to confirm equipment cleanliness and compliance with sanitation guidelines
• Perform equipment operation qualification tests, including assessing flow rates, temperature settings, and other parameters to ensure equipment operates accurately and reliably
• Responsible for collecting samples for submission to laboratory for analysis, data entry of deviations, and review data to ensure accuracy, completeness, and compliance with established SOPs
• Verify the proper installation of equipment by conducting thorough inspections and assessments to ensure compliance with regulatory & company standards
• Responsible to proactively seek opportunities for process improvements and recommend changes to enhance operational efficiency in validation procedures and SOPs
• Collaborate closely with cross-functional teams to communicate findings and contribute to the enhancement of equipment and processes

Qualifications – Validation Associate:

• Bachelor’s Degree required
• Minimum of 2 years of validation, current Good Manufacturing Practices (cGMP), FDA, and/or manufacturing experience to ensure compliance with regulations
• Demonstrated experience / proficiency / knowledge / training in a regulated cGMP, manufacturing, or pharmaceuticals environment preferred

LOCAL CANDIDATES ONLY PLEASE

Company Description

InteleTravel is an appointed agent for many major Travel Partners (cruise lines, hotels, holiday companies, car rental agencies, travel insurance & more) to all tourism destinations worldwide. InteleTravel has beneficial relationships with its preferred Travel Partners allowing it to offer Independent Travel Agents savings on travel for others as well as themselves via preferred rates or commission. Using state-of-the-art technology along with newly developed AI Assistance Tools that supports the InteleTravel booking engine, Agents can research and purchase competitively priced travel and exclusive offers– all whilst earning commissions. InteleTravel is a member of CLIA Middle East, UK & Ireland (Cruise Lines International Association, the official marketing and educational organization for all major cruise lines).

Role Description

The Operations Manager oversees daily customer service operations in the Delray Beach, Florida office for a travel consortium, ensuring efficient performance across support channels, supervision of staff, escalations management, and cross-departmental coordination to support high-quality service delivery.

Key Responsibilities

Customer Service Operations

• Manage daily operations across all support channels, including phone, chat, and internal email support systems.

• Ensure daily service levels and response-time targets are consistently met.

• Respond to and resolve escalated calls and emails from members, customers, and suppliers.

Team Leadership & Training

• Conduct weekly meetings with Customer Service staff for updates, performance feedback, and ongoing training.

• Provide coaching and development to ensure high performance and adherence to customer service standards.

Cross-Department Collaboration

• Communicate proactively with all department heads and supplier partners.

• Assist the Security Team with chargebacks and flagged account investigations.

Administrative & Reporting Duties

• Oversee and process bi-weekly payroll for customer service staff.

• Monitor KPIs such as service volume, response times, and quality assurance.

• Prepare operational reports and recommend improvements to enhance efficiency.

Qualifications

• 3–5 years of experience managing customer service operations.

• Experience supervising teams and leading performance management.

• Strong communication skills, both verbal and written.

• Ability to manage escalations and deliver solutions under pressure.

• Proficiency with CRM systems and support ticketing tools.

• Strong organizational and multitasking abilities.

• Experience with payroll processing.

Preferred Qualifications

• Experience in a travel consortium, host agency, travel agency, or hospitality environment.

• Familiarity with supplier relationships such as airlines, cruise lines, and tour operators.

• Knowledge of chargeback processes and fraud-prevention protocols.

• Understanding of service-level metrics and KPI reporting.

Skills & Competencies

• Operations management and process optimization

• Supplier and stakeholder communication

• Conflict resolution and escalation handling

• Strong organizational and analytical skills, including expertise in process optimization and project management.
• Proficiency in leadership, team management, and cross-functional collaboration.
• Advanced problem-solving skills and the ability to make data-driven decisions.
• Exceptional communication and interpersonal abilities for managing relationships with internal and external stakeholders.
• Experience in the travel industry and familiarity with travel-related systems or technologies is a plus.
• Bachelor's degree in Business Administration, Operations Management, or a related field; advanced certifications in operations or project management are a plus.