Jobs in Norfolk Virginia

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

It is all about learning and growing. Our Associate Auto Adjuster role may be a new career for you. There's a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month.

Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Work schedules will vary and may include some weekends. Relocation assistance is not available for this position.

We are currently seeking dedicated professionals to work in our Chesapeake, VA office, located at 1341 Crossway Blvd, Chesapeake, VA 23320 as an Associate Auto Adjuster . Your work will focus on adjusting non-injury auto claims and you'll work under supervision to investigate, evaluate, negotiate, and adjust low complexity auto insurance claims presented by or against our members. This will include the end-to-end claims process and settling claims in compliance with state laws and regulations. In this role, you will make a difference to our members as you deliver best in class customer service through setting appropriate expectations, proactively communicating and providing advice to deliver appropriate solutions to the member.

What you'll do:

• Acquire and apply basic knowledge of auto coverages. auto physical damage, and liability, in order to evaluate and settle high volume and low complexity auto claims such as; simple comprehensive and collision (i.e., single vehicle, parked and unoccupied, clear liability), glass, roadside, and rental vehicle coverages for repairable vehicles.
• Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, while overcoming obstacles, and effectively prioritizing the workload.
• Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions.
• Collaborate and set expectations with external and internal business partners to facilitate claims resolution.
• Support members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.
• Acquire and apply a foundational knowledge of Property and Claims (P&C) insurance industry products, and services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.
• Support workload surges and catastrophe (CAT) response operations as needed, including potential evening, weekends, and/or holiday work outside normal work hours.
• May be assigned CAT deployment travel with minimal notice during designated CATs.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or equivalent experience or GED
• Ability to provide exceptional customer service for our members by communicating clearly and professionally using multiple communication channels to process information related to auto claims
• Ability to prioritize and multi-task while navigating through multiple business applications
• Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire (Candidates that reside in NC but apply to openings in Chesapeake will first become licensed in NC)
• Successful completion of a job-related assessment is required.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner
• Bachelor's degree

Compensation range: The hiring range for this position is: $49,840 to $51,840

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Manager, Claims Operations, you will lead and be accountable for auto, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Complete process improvements, provide feedback on the process and lead organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: Chesapeake, VA. Relocation assistance is not available for this position.

What you'll do:

• Inspect and review quality of claim files and provide feedback to employees as appropriate.
• Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.
• Proactively find opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners
• Create conditions for success removes obstacles, lead and champion change.
• Achieve optimal productivity through handling workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.
• Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.
• Handle issues and make appropriate decisions based on the policy.
• Facilitate and guide employees through skill identification and developing for career progression. Support projects by serving as a subject matter expert.
• Hire, develop, and coach claims employees for results delivery.
• Consistently coach employees on claims handling and find opportunities to improve overall process and engagement
• Ensure risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.
• 2 years of direct team lead, supervisory or management experience.
• Experience using and interpreting data to make decisions.
• Demonstrated leadership, initiative, customer service and/or claims handling skills.
• Acquisition and maintenance of applicable insurance adjuster license within 6 months-time in role.

What sets you apart:

• 3+ years of recent Claims Manager or Supervisor experience
• Experience handling physical damage claims
• Strong experience coaching and developing claims adjusters to meet organizational and development goals
• Master's Degree and/or CPCU designation
• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $103,450-$197,730.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on .

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Title: HR & Payroll Administrator

Location: Portsmouth, Virginia

Position Overview

FirstFour Staffing is seeking a detail-oriented and dependable HR & Payroll Administrator to assist our client in supporting daily human resources operations and manage payroll processing. This role is responsible for ensuring accurate payroll administration, maintaining employee records, assisting with HR compliance, and supporting the overall employee lifecycle from onboarding through offboarding. The ideal candidate will be highly organized, trustworthy with confidential information, and comfortable working in a fast-paced industrial environment.

Key Responsibilities

Payroll Administration

• Process weekly or bi-weekly payroll for hourly and salaried employees
• Review timesheets for accuracy, corrections, and approvals
• Maintain payroll records and ensure compliance with federal, state, and local regulations
• Coordinate with accounting regarding payroll reporting and deductions
• Manage employee changes including pay adjustments, tax updates, and direct deposit information
• Assist with year-end payroll reporting including W-2 preparation

Human Resources Support

• Coordinate onboarding for new hires including paperwork, background checks, and orientation
• Maintain employee personnel files and HR documentation
• Assist with benefits administration, enrollments, and employee questions
• Track PTO, attendance, and leave requests
• Support employee relations matters and maintain confidentiality
• Assist with policy communication and HR compliance initiatives

Administrative & Compliance Responsibilities

• Ensure HR practices align with company policies and labor regulations
• Maintain accurate HR and payroll records in internal systems
• Assist leadership with HR reporting and workforce data
• Support recruiting coordination, interview scheduling, and candidate communication
• Help implement HR processes that improve efficiency and employee experience

Qualifications

• 2+ years of experience in HR, payroll, or HR/payroll administration
• Experience processing payroll for hourly employees preferred
• Knowledge of payroll regulations, taxes, and compliance requirements
• Strong attention to detail and accuracy with data
• Proficiency with Microsoft Office, particularly Excel
• Experience with HRIS or payroll software preferred
• Excellent communication and organizational skills
• Ability to handle confidential information with discretion

Preferred Qualifications

• Experience in manufacturing, construction, or industrial environments
• Familiarity with multi-state payroll or workforce compliance
• HR certification (PHR, SHRM-CP) is a plus

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• You will pass on instructions to members of the work group.
  
• You will check and report work progress of the group.
  
• You will perform work site inspections.
  
• You will receive job or work assignments from welding supervisor.
  
• You will check and report work progress of the group including written documentation and shift assist requests.
  

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• Must be a US Citizen.
  
• Must be determined suitable for federal employment.
  
• Must participate in the direct deposit pay program.
  
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit
  
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
  
• Males born after 12-31-59 must be registered for Selective Service.
  
• This may be a bargaining unit position.
  
• You may be required to successfully complete a pre-appointment physical examination.
  
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
  
• This is a Drug Testing position. Successful completion of a pre-employment drug test (including marijuana) is required.
  
• A tentative offer of employment will be rescinded if you fail to report to the drug test appointment or fail the test. You may be subject to random drug testing.
  
• You may be required to wear personal protective equipment such as helmets, gloves, coveralls, glasses, goggles, respirators and safety shoes continuously for the duration of the work shift.
  
• Work may be performed in areas where potentially harmful physical and chemical agents are present (e.g. fumes, dust, heat, ionizing and non-ionizing radiation and chemicals). You may be required to participate in medical surveillance programs.
  
• This position may require exposure to high noise levels.
  
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.
  
• This position may be subject to work an uncommon tour, including nights, weekends, and holidays to meet mission requirements. Overtime or night differential pay and/or unusual duty hours may be required.
  

• Ensure work is done safely and meets quality standards.
• Must have own basic skill related tools and equipment if not supplied by the workplace.
• Lay-out, fabricate and brace metal structural parts, such as plates, bulkheads, and frames.
• Lay out position of parts on metal, working from blueprints or templates and using scribe and hand tools.
• Locate and mark reference lines, such as center, buttock, and frame lines.
• Position parts in hull of ship.
• Align parts in relation to each other, using jacks, turnbuckles, clips, wedges, and mauls.
• Mark location of holes to be drilled and install temporary fasteners to hold part(s) in place for welding.
• Install packing, gaskets, liners, and structural accessories and members, such as doors, hatches, brackets, and clips.
• May prepare molds and templates for fabrication of nonstandard parts.
• May tack weld clips and brackets in place prior to permanent welding.
• May roll, bend, flange, cut, and shape plates, beams, and other heavy metal parts, using shop machinery, such as plate rolls, presses, bending brakes, and joggle machines.
• Ensure work is done safely and meets quality standards.
• Assemble items as instructed by floor supervisor.
• Keep work areas clean and organized and take proper care of all equipment and facilities.
• Follow all company rules and policies.
• Provide a great level of attention to detail and focus on the given task.
• Work with team members to maximize productivity and efficiency.
• Prepare product for shipment.
• Report any unsafe work conditions or practice to supervisor.
• Lift raw materials, final products, and items packed for shipment, manually (up to 60 pounds), or using a hoist.
  

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• Ability to read and interpret documents furnished in written, oral, diagram or schedule form such as safety rules, operating and maintenance instructions, quality manuals and procedure manuals.
• Familiarity with the metric system
• Ability to perform simple shop math, convert decimals to factional equivalents and fractions to decimal equivalents.
• Ability to stand continuously for long periods of time.
• Ability to identify and measure material.
• Ability to follow instructions given both verbally and in written form.
• Willingness to learn and work to the best of his/her abilities as well as dependable work ethic.
• Knowledge of machines and tools, including their designs and uses.
• Ability to read blueprints, drawings, calipers, tape measures and angle gauges.
  

• High school graduate, or GED preferred.
• Six months to one-year related experience and/or training
• Experience with steel, aluminum and/or stainless steel required.
  

• Most work performed will be onboard a ship, in a dry dock or shipyard under fast- paced conditions; frequently requiring overtime.
• Consistent exposure to extreme temperatures, outdoor elements, high noise levels, toxic or caustic chemicals and dusty conditions.
• Work over extended periods of time in tightly configured confined spaces.
• Often works on scaffolds and ladders. To avoid injury, safety clothing is required along with safety devices to protect the eyes, head, or hearing.
  

• Measuring tapes, rulers, squares, levels, chalk lines, saws, shears, plasma cutters, oxy-fuel torches, angle grinders, welding machines, welding torches, electrodes, welding masks, cranes, hoists, chains, slings, come-alongs, hammers, screwdrivers, wrenches, pliers, vise grips, clamps, files, deburring tools, drills, grinders, sanders, impact wrenches, reciprocating saws, air hammers (pneumatic), riveters (pneumatic), forklifts, pallet jacks, trolleys, and other tools. Items listed are a representative sample but not an all-inclusive list.
  

• May be made to enable qualified individuals with disabilities to perform essential job functions.