Jobs in Newport, KY

Job Description

General Summary:

The Operations Manager (OM) is responsible for all aspects of the Service Operations Department at one or more assigned locations. As a senior manager the OM collaborates with Sales, Business Office, and Purchasing teams to create an exceptional associate and customer experience aligned with CarMax culture.

Principle Duties and Responsibilities:

• Management of team and processes associated with vehicle production and servicing
• Utilizes reports, analyzes information and monitors trends to identify opportunities in the business
• Displays financial responsibility through P&L management
• Identifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experience
• Interviews, hires, trains, and promotes associates to support Service Operations and company growth
• Serves as member of senior management team; collaborates to set strategy for the store and provides vision, direction, and motivation to team
• Champions and implements both company and store initiatives for consistent execution and procedures
• Resolves customer and associate issues
• Facilitates and participates in meetings and conference calls
• Associate Development

Qualifications:

Work requires ability to:

• Read, interpret and transcribe data in order to maintain accurate records
• Complete CarMax provided training in all areas of the Inventory, Cosmetic, and Production processes
• Multi-task in a high energy, fast-paced work environment
• Speak, listen, and write effectively in dealing with customers and associates across departments
• Make independent judgments regarding critical business decisions • Identify business opportunities and suggest improvements

Education and/or Experience:

• 3+ Years of experience as a Manager, retail management preferred
• Bachelor’s Degree a plus
• Intermediate computer skills

Competencies:

• This position is assigned to the CarMax Senior Manager Competencies (see CarMax Way for list of competencies)

Working Conditions:

• May require walking or standing for an extended period of time
• Combination of both indoor and outdoor environment, including working at times in noisy and/or inclement weather conditions
• Rotating schedule with shifts that will include nights, weekends, holidays and 12-hour days
• Occasional travel for meetings, training, and special assignments
• Flexibility to work at multiple locations or relocate
• Wears CarMax clothing (acquired through the company) at all times while working in the store

Disclaimer and Approvals:

This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax with or without notice.

This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of management authorized to modify any such responsibilities.

CarMax is an Equal Opportunity Employer by both policy and practice and subscribes to federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin or disability. Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or CarMax. This at-will employment relationship will remain in effect throughout an associate's employment with CarMax unless it is modified by a specific, express written employment contract that is signed by an officer of CarMax and the associate. This at-will employment relationship may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its Associates.

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

Under the direction of the Operational Excellence Manager, this position is responsible for supporting the lean transformation and daily management initiatives by ensuring strategies are implemented and principles/practices/tools are incorporated in the culture and processes under transformation. This position implements and supports actions that bring about improvements which may include, but are not limited to safety, customer value proposition, quality, delivery, cycle, growth, margin expansion, and inventory.

Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.

Support the Operational Excellence Manager and Value Stream in implementing lean transformation and daily management across the value stream including:

• Gathers data for key performance indicators for functions being reviewed, evaluates current state, and proposes future state goals and objectives.
• Implementing tactical strategies to achieve the desired vision
• Executing against long and short-term objectives to support the value stream's goals
• Working with necessary site personnel to identify, address, and eliminate process related obstacles
• Assisting in the change of systems/processes as required in support of the Lean initiatives
• Utilize value stream mapping techniques to design optimal information, material, and production flow methods

To act as a change agent to bring about improvements in the manufacturing process through the active support, participation and leadership of rapid improvement events or projects, that includes:

• Owning pre and post standard work.
• Lead or facilitate continuous improvement projects and events.
• Participating in Gemba walks and coaching employees on continuous improvement, standard work. development/modification/adherence, flow, takt time attainment, and problem-solving abnormalities.
• Providing necessary training specific to Lean Transformation tools and methodology.
• Helping update and maintain visual performance tools, including mission control and MDI boards
• Following up on action plans
• Assisting all teams as needed to ensure improvements are made and sustained

Executing key activities as part of Lean Transformation and daily management including tasks such as:

• Support value stream analyses events.
• Conducting cycle time analyses, time studies, line balance improvements, workplace analysis improvement.
• Creating and implementing standard work and teaching/coaching line leaders to do the same.
• Implementing / coaching the use of cell control boards and other visual management tools
• Lead, coach and assist teams in problem solving activities.
• Resolving issues after continuous improvement events to achieve desired state.

To support the launch of all activities needed to incorporate Lean Transformation and daily management into the Value Stream culture; includes:

• Assisting in identifying on-going training needs
• Supporting communication of the direction of Lean Transformation and daily management initiatives to employees
• Utilize change management model.
• Ensure high levels of engagement for continuous improvement events participants.
• Drive change through coaching of employees and leaders to drive lean behaviors, principles and practices.

Track all changes/improvements made to provide assurance that changes are effective and lasting, includes:

• Examining and evaluating the areas after improvements are implemented
• Posting/updating results to the Mission Control boards
• Reviewing new procedures/controls and appraising the efficiency and effectiveness of operations, and working with the Operational Excellence Manager, Site Leader, Department Managers and Supervisors to resolve any issues that might arise during implementation and/or maintenance phases
• Monitor and report on key metrics
• Supports and meets Departmental, Plant and Corporate EH&S goals. Works in a safe and efficient manner.
• Other duties as identified by the Value Stream Coach to further the site's Lean Manufacturing initiative

• Bachelor of Science Degree in a related discipline, preferably an engineering or supply chain degree
• Minimum of 4 years of documented world class lean manufacturing/transactional/functional experience.
• Experience with distribution, warehousing and/or logistics facilities a plus.
• You would ideally have some level of understanding of WMS, TMS and ERP systems
• Excellent written and oral communication and presentation skills with the ability to speak and communicate effectively with various audiences at the site level.
• Strong interpersonal and high-performance team building skills, with ability to develop collaborative relationships, influencing up, down and across organizational lines.
• Ability to effectively facilitate a group's activities and discussions using a defined process.
• Must be viewed credibly as either an informal leader or a positive influencer of change
• Ability to prioritize and handle multiple priorities in a fast-paced and changing work environment.
• Able to influence, persuade, convince and facilitate lean culture change in an environment with varying acceptance.
• Knowledge of personal computer applications required (Excel, Word, Visio, and PP). Excellent Team Facilitation Skills.

Allegion is a great place to grow your career if:

• You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, \"this is your business, run with it\".
• You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
• You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
• You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.

• Health, dental and vision insurance coverage, helping you \"be safe, be healthy\"
• A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
• Tuition Reimbursement
• Unlimited PTO
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back so you can \"serve others, not yourself\"
• Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching

Apply Today! Join our team of experts today and help us make tomorrow's world a safer place! Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.

Shenandoah Telecommunications Company (\"Shentel\") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities.

About the Role:

The Enterprise Account Executive is primarily responsible for growing the fiber optic network for point-to-point, point-to-multipoint, and internet bandwidth connections within designated territories. The Fiber Account Executive must have a proven sales history and be able to hunt for, develop and maintain strong relationships with enterprise, government, healthcare, education, and other business customers to maximize service account value. Incumbent must respond to customer inquiries, manage service aspects of the account, cold call, and network in an effort to initiate contacts with business prospects for various service offerings.

What We Offer:

• Competitive commission structure with guaranteed base salary
• World class 401(k) up to 8% company contribution
• Medical, dental, vision, and life insurance with competitive company subsidies
• Up to 3 weeks of PTO and up to 9 paid holidays
• Paid training to build the skills and confidence you need to get results
• A balanced schedule that enables you to have a fulfilling life outside of work

Essential Job Functions:

• Direct sales responsibility for acquiring customers on the Fiber Optic Network to meet sales goals.
• Develop and follow a comprehensive time and territory management plan to effectively maximize coverage and efficiently manage expenses.
• Achieve monthly, quarterly, and annual sales objectives.
• Develop and maintain positive working relationships with existing and prospective business customers.
• Grow and maintain potential prospect funnel by actively cold calling and attending networking events.
• Experience with managed network services, such as managed Wi-Fi, network and switch is preferred.
• Perform other duties as assigned by management.

Qualifications:

• Four year college degree or four years of telecommunications business sales experience preferred.
• Sales, closing, and networking skills.
• Cold-calling skills.
• Excellent interpersonal skills and the ability to create, build, and maintain relationships.
• Presentation, computer and communication skills.
• Self-starter with excellent time management skills.
• Strong analytical skills.
• Ability to prioritize workload, meet deadlines and function well in high stress situations.
• Ability to solve problems and make sound, independent decisions.
• Broad basic knowledge of the telecommunications industry and basic understanding of customer premise equipment, and plant entrance and network interface device options.
• Knowledge of existing and future internet, broadband, telephone, and other communication technologies.
• Knowledge of software applications related to customer premise equipment systems and data networking technologies.