Jobs in New Britain, CT

Job Title: Client Manager, Captives

Division: Property Risks

Reports To: As per Beazley's organisation chart

Job Summary:

As a Client Manager, your primary responsibility is to develop new business with assigned large corporations, a journey from the first contact to the first transaction.

• You will excel in understanding the client risk landscape, their risk management strategy and priorities, and how Beazley's products, solutions and services can be deployed to help them reach their objectives.
• You will also demonstrate your ability to navigate the broker relationship(s), brokers being key business partners.
• Your consultative and holistic approach will help you to originate and develop new risk-financing-related business opportunities. Your focus on delivering innovative tailor-made solutions, as a superior alternative to commoditized insurance products will foster the "Customer Experience" and establish new win-win partnerships.
• Whilst you will be a first-class negotiator with the client and his/her brokers, you will also prove to be a convincing ambassador internally to obtain the buy-in of the senior management, shape, align and lead cross-functional teams for results.

Personal Skills:

• Entrepreneurial acumen - at ease in taking ownership on how to develop new business
• Excellent communicator and a skilled diplomat able to find common ground and alignment across internal (underwriting an operations teams) and external (client, brokers) boundaries to bring deals to conclusion
• Leadership - ability to motivate, stimulate and align the individual members of cross functional teams, with focus on qualitative and timely result delivery
• Consultative approach talent - excellent listener with ability to identify early potential opportunities and challenges on the marketplace
• Pragmatism / Solutions-driven - can quickly conceive realistic and practical ways to convert business opportunities into successful execution.
• Integrity and reliability - trust builder, deliver on promise, honest and transparent, always available and accessible even in adverse situations.
• Ability to simultaneously drive several transactions with different levels of maturity. Good at keeping the ball rolling, triaging and prioritizing.
• Intellectual curiosity: embrace the unknown, be ready to learn well beyond insurance and risk management, e.g. client's core business, opportunities, constraints and challenges; data & analytics new developments and applications, etc.

Professional Experience:

• Extensive proven experience of client relationship management or sales in the large corporate commercial insurance industry (insurance, broking, consulting).
• At least 2 - 3 year's experience in P&C Underwriting, preferably as a Property Underwriter
• Proficiency in capital markets instruments and corporate finance, with proven experience in engaging with CFOs and Treasurers.
• Track record of dealing with complex insurance and innovative risk financing transactions, incl. with (re)insurance captive companies and ART (alternative risk transfer) solutions.
• Broad industry network with key partners, including corporate risk managers, c-suite leaders, brokers, and insurance professionals
• Experienced in leading cross-functional teams and aligning multiple parties' interests, while always keeping the client needs at the centre.

Who We Are:

Beazley is a specialist insurance company with over 30 years' experience helping people, communities and businesses to manage risk all around the world. Our mission is to inspire our clients and people with the confidence and freedom to explore, create and build - to enable businesses to thrive. Our clients want to live and work freely and fully, knowing they are benefitting from the most advanced thinking in the insurance market. Our goal is to become the highest performing sustainable specialist insurer.

Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions and contingency; covering risks such as the weather, film production or protection from deadly weapons.

Our Culture:

We have a wonderful mix of cultures, experiences, and backgrounds at Beazley with over 2,000 of us working around the world.Employee's diversity,experience and passion allow us to keep innovating and moving forward, delivering the best. We are proud of our family-feel culture at Beazley that empowers our staff to work from when and where they want, in an adult environment that is big on collaboration, diversity of thought and personal accountability. Our three core values inspire the way we work and how we treat our people and customers.

• Be bold

• Strive for better

• Do the right thing

Upholding these values every day has enabled us to become an innovative and responsive organization in touch with the changing world around us - our ambitious inclusion & diversity and sustainability targets are testament to this.

We are a flexible and innovative employer offering a friendly, collaborative, and inclusive working environment. We actively encourage and expect applications from all backgrounds. Our commitment to fostering a supportive and dynamic workplace ensures that every employee can thrive and contribute to our collective success.

Explore a variety of networks to assist with professional and/or personal development. Our Employee Networks include:

• Beazley RACE - Including, understanding and celebrating People of Colour

• Beazley SHE - Successful, High potential, Empowered women in insurance

• Beazley Proud - Our global LGBTQ+ community

• Beazley Wellbeing - Supporting employees with their mental wellbeing

• Beazley Families - Supporting families and parents-to-be

We encourage internal career progression at Beazley, giving you all the tools you need to drive your own career here, such as:

• Internal Pathways (helping you grow into an underwriting role)

• iLearn (our own learning & development platform)

• LinkedIn Learning

• Mentorship program

• External qualification sponsorship

• Continuing education and tuition reimbursement

• Secondment assignments

General

It is important that within all your interactions both internally and externally you adhere Beazley's core values - Being Bold, Striving for Better, and Doing the Right Thing as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers." We also expect Beazley employees to:

• Comply with Beazley procedures, policies and regulations including the code of conduct
• Undertake training on Beazley policies and procedures as delivered by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system
• Display business ethics that uphold the interests of all our customers
• Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs
• Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley's underwriting control standards, Beazley's claims control standards, other Beazley standards and customer relationship management
• Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups

The Rewards

• The opportunity to connect and build long-lasting professional relationships while advancing your career with a growing, dynamic organization
• Attractive base compensation and discretionary performance related bonus
• Competitively priced medical, dental and vision insurance
• Company paid life, and short- and long-term disability insurance
• 401(k) plan with 5% company match and immediate vesting
• 22 days PTO (prorated for 1st calendar year of employment), 11 paid holidays per year, with the ability to flex the religious bank holidays to suit your religious beliefs
• Up to $700 reimbursement for home office setup
• Free in-office lunch, travel reimbursement for travel to office, and monthly lifestyle allowance
• Up to 26 weeks of fully paid parental leave
• Up to 2.5 days paid annually for volunteering at a charity of your choice
• Flexible working policy, trusting our employees to do what works best for them and their teams

Salary for this role will be tailored to the successful individual's location and experience. The expected compensation range for this position is $150,000 - $200,000 per year plus discretionary annual bonus.

Don't meet all the requirements? At Beazley we're committed to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly align with every requirement and qualification in the job specification, we encourage you to apply anyway. You might just be the right candidate for this, or one of our other roles.

We are an equal opportunities employer and as such, we will make reasonable adjustments to our selection process for candidates that indicate that, owing to disability, our arrangements might otherwise disadvantage them. If you have a disability, including dyslexia or other non-visible ones, which you believe may affect your performance in selection, please advise us in good time and we'll make reasonable adjustments to our processes for you.

Job Title: Regulatory Intern

Division: Compliance

Reports To: Regulatory Counsel

Key Relationships: Compliance and any other functions, business units, state insurance department personnel as may be required

Job Summary: Provides legal and regulatory support to Compliance

Key Responsibilities

• Research and analyse laws, regulations and sub-regulatory materials and communicate findings orally and in writing
• Research, analyse and help draft responses to state questions
• Engage in legal and regulatory research projects and coordinate internal compliance resources and any other functions for the execution of projects and other assignments as determined by the manager
• Assist in developing and implementing various measures necessary for compliance throughout the organization, including drafting bulletins
• Assist in responding to insured and regulator complaints
• Help build compliance databases, resources, FAQs and other tools

General

It is important that within all your interactions both internally and externally you adhere to Beazley's core values - Being Bold, Striving for Better, and Doing the Right Thing - as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers. We expect you to:

• Comply with Beazley procedures, policies and regulations including the code of conduct.
• Undertake training on Beazley policies and procedures as delivered by your line manager, the talent management or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.
• Display business ethics that uphold the interests of all our customers.
• Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.
• Comply with any specific responsibilities necessary for your role as outlined by your line manager, talent management or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley's underwriting control standards, Beazley's claims control standards, other Beazley standards and customer relationship management.
• Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system.

Personal Specification:

Education and Qualifications

• Juris Doctor candidate with a focus on insurance

Skills and Abilities

• Excellent oral and written communication skills
• Strong legal research skills, with a focus on insurance regulatory research
• Ability to determine, understand and analyse legal/regulatory requirements and their impact on insurance contracts and business practices and plans, develop solutions
• Attention to detail, strong organizational skills and ability to work on multiple tasks
• Ability to interact and work collaboratively and constructively with various people at various levels within and outside the organization
• Ability to appreciate the importance of, track, and meet deadlines
• Professional, responsible and responsive approach to role and functions
• Computer skills - good working knowledge of MS Office

Knowledge and Experience

• Experience with property and casualty insurance
• Knowledgeable with Westlaw and Microsoft Office applications
• Understanding of the need for accuracy and time management

Aptitude and Disposition

• Task focused
• Positive
• Enthusiastic
• Self-motivated

Competencies

• Team working
• Detail oriented
• Effective communicator

Who We Are:

Beazley is a specialist insurance company with over 30 years' experience helping people, communities and businesses to manage risk all around the world. Our mission is to inspire our clients and people with the confidence and freedom to explore, create and build - to enable businesses to thrive. Our clients want to live and work freely and fully, knowing they are benefitting from the most advanced thinking in the insurance market. Our goal is to become the highest performing sustainable specialist insurer.

Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions and contingency; covering risks such as the weather, film production or protection from deadly weapons.

Our Culture

We have a wonderful mix of cultures, experiences, and backgrounds at Beazley with over 2,000 of us working around the world. Employee's diversity, experience and passion allow us to keep innovating and moving forward, delivering the best. We are proud of our family-feel culture at Beazley that empowers our staff to work from when and where they want, in an adult environment that is big on collaboration, diversity of thought and personal accountability. Our three core values inspire the way we work and how we treat our people and customers.

• Be bold
• Strive for better
• Do the right thing

Upholding these values every day has enabled us to become an innovative and responsive organization in touch with the changing world around us - our ambitious inclusion & diversity and sustainability targets are testament to this.

We are a flexible and innovative employer offering a friendly, collaborative, and inclusive working environment. We actively encourage and expect applications from all backgrounds. Our commitment to fostering a supportive and dynamic workplace ensures that every employee can thrive and contribute to our collective success.

Explore a variety of networks to assist with professional and/or personal development. Our Employee Networks include:

• Beazley RACE - Including, understanding and celebrating People of Colour
• Beazley SHE - Successful, High potential, Empowered women in insurance
• Beazley Proud - Our global LGBTQ+ community
• Beazley Wellbeing - Supporting employees with their mental wellbeing
• Beazley Families - Supporting families and parents-to-be

We encourage internal career progression at Beazley, giving you all the tools you need to drive your own career here, such as:

• Internal Pathways (helping you grow into an underwriting role)
• iLearn (our own learning & development platform)
• LinkedIn Learning
• Mentorship program
• External qualification sponsorship
• Continuing education and tuition reimbursement
• Secondment assignments

The expected compensation range for this position is $27 an hour.

Don't meet all the requirements? At Beazley we're committed to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly align with every requirement and qualification in the job specification, we encourage you to apply anyway. You might just be the right candidate for this, or one of our other roles.

We are an equal opportunities employer and as such, we will make reasonable adjustments to our selection process for candidates that indicate that, owing to disability, our arrangements might otherwise disadvantage them. If you have a disability, including dyslexia or other non-visible ones, which you believe may affect your performance in selection, please advise us in good time and we'll make reasonable adjustments to our processes for you.

What We Do: We help people recovering from brain injury, stroke and TBI live and recover at home. You will help people with every part of their lives. Connecticut community care and home-based supported living services.

You Are Important: ABI Resources values its employees, promotes an incredible team culture and truly understands the importance of a positive and supportive work environment. Employee satisfaction and engagement are crucial to the success of any organization. Still, they are especially vital in the home healthcare industry, where the quality of care provided is directly impacted by the well-being and morale of the caregiving staff. ABI prioritizes open communication, collaboration, and inclusivity within the workplace. Team members are encouraged to share their ideas and perspectives, and everyone is treated with respect and dignity. This type of culture creates a more enjoyable work experience for employees and leads to better client care. Team-building activities, social events, and volunteer opportunities are just a few examples of how ABI Resources creates an inclusive and supportive culture. This culture helps employees feel valued, appreciated, and connected to the agency and their colleagues. This type of culture leads to better client care and a more positive and satisfying work experience for employees.

Team Members Support Clients With: All aspects of home and community life. Ensuring consistent safety. Providing a healthy and professional friendship. Personal hygiene and dressing. Scheduling, attending and reporting on medical and therapeutic appointments. Shopping, cooking, and cleaning with the client. Organizing consistent exercise, socialization, and entertainment.

Schedule Type: Full-time | Part-time

1st 2nd 3rd Shifts Weekday and Weekend schedules are available.

Qualifications: Drug screening. High school or equivalent 1 year (Preferred) Experience working with disabilities, but not required. Driver's License required | reliable transportation | proof of insurance. Be at least 18 years of age. Present a letter from a person and/or employer verifying experience.

EOE STATEMENT ABI Resources is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. Connecticut Home and Community Disability Care Services. Medicaid MFP and ABI Waiver Program Agency Provider. Homemaker Companion Agency Registration # HCA. Services include supported living, instructional care, employment, job coach, health aid, personal care, transitional living services, caregivers, ILST Independent Living Skills Trainers, PCA, DSP, Companions, Homemakers, Aide RA Recovery Assistants, Behavioral Health and Cna. ABI Resources supports amazing people and families alongside DSS, The Connecticut Department of Social Services, DMHAS The Connecticut Department of Mental Health and Addition Services, CCC Connecticut Community Care CCCI, SWCAA Southwestern Connecticut Area on Aging, WCAAA Western Connecticut Area on Ageing, ACR Allied Community Resources, Access Health, and United Services. Liberty change project options life skills slg pg eo Connecticut Medicaid MFP Money Follows the Person and ABI Waiver Program Agency, Provider. Providing Disability Support Services Across Connecticut. Fairfield Hartford Litchfield Middlesex New Haven New London Tolland Windham CTcommunity CTcare CToptions CThealth Thank you for your time today, and we look forward to meeting you.

This role is for 1st or 2nd shift. 1st shift is 7am-3:30. 2nd shift is 3:00 - 11:30pm

At HORST we offer a variety of benefits including but not limited to:

• Competitive PTO PackagePaid Company Holidays401K Match ProgramMedical, Dental, Vision BenefitsTuition Reimbursement/Assistance Program

Major Areas of Responsibility:

Requirements:

• High School diploma or equivalent. Technical school training a plus.
• 3 years of set-up experience minimum required
• Experience with aerospace products and/or other close tolerance parts is a plus.
• Must be familiar with Fanuc and/or Okuma Controls
• Must be able to set and change tools.
• Must be able to use standard gauges and inspection techniques.
• Experience with SPC, inspection documentation, and problem solving is a plus.
• Strong interpersonal and analytical skills.
• Must be able to read and write comments, understand operation sheets/blueprints, specifications, and all applicable company/customer paperwork.
• Must be able to read CNC programs.
• Five plus years of increasingly diverse experience in a machine shop or CNC machining environment

Physical Requirements:

• Ability to push/pull/carry up to 50 lbs.
• Able to stand for up to 8+ hours.

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Sets-up and operates CNC Swiss Machines to produce highly precision component parts that meet all quality standards. Must be able to work independently and provide training/guidance to others.

At HORST we offer a variety of benefits including but not limited to:

• Competitive PTO PackagePaid Company Holidays401K Match ProgramMedical, Dental, Vision BenefitsTuition Reimbursement/Assistance Program

Major Areas of Responsibility:

Requirements:

• High School diploma or equivalent. Technical school training a plus.
• 7 years of set-up experience minimum required
• Experience with aerospace products and/or other close tolerance parts is a plus.
• Must be familiar with Fanuc and/or Mitsubishi Controls
• Must be able to set and change tools.
• Must be able to use standard gauges and inspection techniques.
• Experience with SPC, inspection documentation, and problem solving is a plus.
• Strong interpersonal and analytical skills.
• Must be able to read and write comments, understand operation sheets/blueprints, specifications, and all applicable company/customer paperwork.
• Must be able to read CNC programs.
• Five plus years of increasingly diverse experience in a machine shop or CNC machining environment

Physical Requirements:

• Ability to push/pull/carry up to 50 lbs.
• Able to stand for up to 8+ hours.

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Job Summary:

The 2nd Shift Production Supervisor leads a multi-department team of CNC Operators and Set-Up Operators, in a high mix / low volume aerospace component manufacturing environment. This role is expected to balance expertise in set-up and operation of CNC machining for precision tolerance components, along with strong interpersonal skills to motivate the team to work toward common goals and objectives. Key responsibilities include managing the day-to-day priorities for multiple departments, cross-training staff on best practices to meet set-up and production run-times, optimizing processes through the elimination of waste, and leading lean continuous improvement initiatives. As a working supervisor, this role is expected to run production jobs and provide the necessary supervisory management to a small 2nd shift team.

This role is 100% in office at our plant in East Hartford, CT.

At HORST we offer a variety of benefits including but not limited to:

• Competitive PTO Package
• Paid Company Holidays
• 401K Match Program
• Medical, Dental, Vision Benefits
• Tuition Reimbursement/Assistance Program

Essential Job Duties:

• Conduct security, quality and EH&S audits to ensure the safety of employees on the second shift, and compliance with company and customer policies.
• Coordinate time-off requests, with attention to skills matrix, to ensure adequate staffing level across all disciplines of machine centers to meet production needs.
• Motivate team to meet daily, weekly and monthly goals and objectives. Identify waste and non-value-added tasks that interfere with objectives.
• Routinely measure, monitor, and publish the performance of all individuals on the team. Compare results against department standards. Complete periodic performance evaluations, and correct any issues in real time as needed, up to and including, disciplinary actions if needed.
• Host a daily GEMBA walk and serve as the primary conduit for all communications between operators and cross functional teams. Attend production meetings, and quality clinic/MRB meetings as needed. Collaborate with engineering, purchasing, production and sales teams to drive open issues to rapid closure.
• Partner with production control to stage daily and weekly priorities. Ensure jobs are completed on time, and productivity is sustained. Expedite jobs as necessary.
• Set-up and operate CNC machines according to operation sheet instructions. Provide technical support for team.
• Maintain ERP data integrity ensuring job punches match traveler package. Report any discrepancies that could impact job quantity or delivery.
• Develop and author standard work for the operation of production equipment. Coach and train teammates in best practices, enforcing safety, departmental and QMS polices, with the goal of process improvement, reduction in set up time, faster productivity rates, and improved quality.

Experience & Skills:

• Minimum of 10 years progressive career in the manufacturing of precision machined components in a regulated industry such as aerospace or medical. Previous experience in a high mix, low volume shop with an emphasis on lean manufacturing preferred.
• Working knowledge of ISO/AS quality standards, basic OSHA/EHS safety regulations, and a commitment to adherence of company policies.
• Advanced or expert machining skills in 1 or more disciplines. Swiss lathe, multi-axis turning, turning, milling, or grinding. Must be able to independently set-up and operate CNC equipment and provide the necessary training to others on shift.
• Experience leading and managing a small team toward common goals. An effective communicator that can build rapport with a diverse team. Previous team lead experience preferred.
• A willingness to take accountability for self and team, driving and inheriting the collective results of a department or team.
• High degree of urgency to drive operations at full speed. Keen sense of attention to detail to understand how to work with pace, not haste, avoiding careless mistakes.
• Strong understanding of operational metrics such as first past yield, efficiency, WIP aging, on-time-delivery, job cost, scrap rate, etc.
• Strong computer skills especially related to navigating ERP systems, job clocking systems, CAD/CAM software, and Microsoft products such Outlooks, Excel, PowerPoint, etc. Previous experience with EPICOR a plus.

Physical Demands:

Legend

N (Not applicable)

Activity is not applicable to this position

O (Occasionally)

Position requires this activity up to 33% of the time (0-2.5 hours/day)

F (Frequently)

Position requires this activity up to 66% of the time (2.5-5.5 hours/day)

C (Constantly)

Position requires this activity more than 66% of the time (5.5+ hours/day)

Lift/Carry 10-30lbs

F

Stand

F

Walk

F

Manually manipulate

F

Squat or kneel

O

Bend

O

Reach above shoulder

O

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Work Where You Matter

At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.

Company Overview

Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar /about-us.html.

Job Details

GENERAL SUMMARY:

Act as the point of contact for customers. Assist in setting and maintaining plan-o-grams and programs. Stock merchandise adequately. Perform other duties as necessary to maximize profitability, customer satisfaction, and teamwork, while protecting company assets.

DUTIES and ESSENTIAL JOB FUNCTIONS:

* Unload trucks.

* Follow company work processes to receive, open and unpack cartons and totes; store merchandise in stock room or move directly to sales floor.

* Build merchandise displays.

* Stock merchandise; rotate and face merchandise on shelves.

* Restock recovered merchandise.

* Assist customers by locating merchandise.

* Bail cardboard and take out trash; dust and mop store floors; clean restroom and stockroom.

* Comply with company policies and procedures.

* Greet customers.

* Operate cash register and flatbed scanner to itemize and total customer's purchase; bag merchandise.

* Collect payment from customer and make change.

* Assist with ordering merchandise using hand-held scanners, as needed.

* Clean front end of store and help set up sidewalk displays when necessary.

Qualifications

KNOWLEDGE and SKILLS:

* Effective interpersonal and oral communication skills.

* Understanding of safety policies and practices.

* Ability to read and follow plan-o-gram and merchandise presentation guidance.

* Knowledge of basic cash handling procedures.

* Basic mathematical skills.

* Ability to perform IBM cash register functions.

WORK EXPERIENCE and/or EDUCATION:

* High school diploma or equivalent preferred.

WORKING CONDITIONS

* Frequent walking and standing

* Frequent bending, stooping, and kneeling to run check out station, stock merchandise and unload trucks; which may also require the ability to push and/or pull rolltainers for stocking merchandise

* Frequent handling of merchandise and equipment such as handheld scanners, pricing guns, box cutters, merchandise containers, two-wheel dollies, U-boats (six-wheel carts), and rolltainers

* Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds

Occasional climbing (using step ladder) up to heights of six feet

* Fast-paced environment; moderate noise level

* Occasional exposure to outside weather conditions

Relocation assistance is not available for this position.

Dollar General Corporation is an equal opportunity employer.

• • Authorized to work in the U.S.
  • 40 Hour Work Week (Including Evenings and Weekends)
  • Basic Computer Skills
  • Highly developed communication skills - bilingual a plus!
  • Carwash experience to understand industry-specific challenges and opportunities preferred
  • 8th Grade Proficiency or Above

• • Able to lift at least 50lbs.
  • Ability to be on your feet for at least 8 hours at a time.
  • Mobility to work in areas that require kneeling, crouching, or crawling.
  • Capable of working in both extreme weather elements - hot and cold

• • Consistently meets sales and quality metrics
  • A keen eye for detail
  • Answer questions regarding car wash services and plans
  • Process payment transactions
  • Maintain a safe and clean work area; keep alert for potential hazards
  • Other duties as assigned

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Bilingual candidates encouraged to apply.

Essential Job Functions

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc)
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
• Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
• Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.
• Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.
• All other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required:

• Strong communication skills
• Ability to obtain RSS Certification

Desired:

• Retail sales experience, preferably in auto parts
• Automotive systems and repair knowledge
• ASE Certification
• Fluency in multiple languages (Spanish is highly desired)

O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package:

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age, veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to or call 417-862-2674, ext. 68901, and provide your requested accommodation, and position details.