Jobs in Needham Norfolk County, MA

Ready to change your life — and someone else's?

At Joy of Life, every day you make a real difference.

Join a team where compassion meets opportunity and earn up to $100K while doing what truly matters.

Be the reason someone holds their child for the first time. Be the hero in someone's story — and your own.

Apply now. Your journey starts here.

Ready to change your life — and someone else's?

At Joy of Life, every day you make a real difference.

Join a team where compassion meets opportunity and earn up to $100K while doing what truly matters.

Be the reason someone holds their child for the first time. Be the hero in someone's story — and your own.

Apply now. Your journey starts here.

Cambridge Health Alliance (CHA)'s Division of Quality is responsible for promoting a culture of safety, patient and staff engagement, and performance excellence aligned with national patient safety goals.

The Patient Relations Consultant plays a critical role within CHA, serving a diverse patient population as a liaison between patients, their families, and healthcare teams to ensure concerns are addressed and patient perspectives inform improvement. The consultant serves as a patient advocate, facilitating the resolution of concerns and mediating communication between patients, families, and care teams, while elevating patient feedback to strengthen a culture of safety, reliability, and patient-centered care.

Position Overview

This position is responsible for managing complaints, Human Rights inquiries, and Quality of Care complaints in accordance with CMS and DMH guidelines. In addition to resolution of individual concerns, the consultant identifies patterns and themes in patient feedback and partners with clinical and operational leaders to facilitate service recovery, promote learning, and support improvement efforts.

Working closely with the Director of Patient Experience and partners across Quality and Safety—including Risk Management, Performance Improvement, and the Quality & Safety Data and Analytics teams—the Patient Relations Consultant contributes to CHA’s High Reliability journey by ensuring the patient voice informs organizational learning, service recovery, and improvement efforts, while supporting regulatory readiness and compliance.

Key Responsibilities

• Complaint Management: Timely investigation, resolution, and response to all patient concerns, complaints, and grievances in adherence to CMS guidelines.
• Service Recovery: Collaborate with leadership to identify and implement service recovery opportunities to ensure exceptional patient/family experience outcomes. Rounding in Med Surg Units to provide Service Recovery coaching as needed.
• Patient Advocacy: Act as a patient advocate, ensuring patient and human rights are respected and their voices are heard throughout their care journey.
• Documentation and Reporting: Maintain meticulous records of complaints, investigations, and resolutions, contributing to data-driven decision-making for patient experience improvement.
• Cultural Competency: Contribute to building patient experience programs that align with and support cultural competency, diversity, equity, and inclusion efforts.
• Collaboration: Partner with various departments and frontline staff to understand patient needs and concerns, and to promote a shared vision for service excellence.
• Elevate the Patient Voice: Ensure patient feedback is meaningfully represented in organizational learning by sharing themes, insights, and direct patient perspectives in the Grievance Committee and other governance forums.
• Organizational Learning: Identify themes and trends from patient concerns and partner with clinical and operational leaders to ensure patient feedback informs quality, safety, and patient experience improvement initiatives.
• Early Warning System: Recognize and escalate patient concerns that may signal emerging safety, quality, or system issues, supporting a proactive approach to harm prevention and service improvement.
• Patient Voice Integration: Collaborate with the Director of Patient Experience to ensure patient feedback and lived experiences are incorporated into governance discussions, improvement initiatives, and the Grievance Committee.

Essential Skills

• Problem Solving & Resolution: Demonstrate strong analytical and problem-solving skills to effectively investigate and resolve complex patient concerns.
• Communication: Possess excellent communication skills (written and verbal) to effectively interact with patients, families, staff, and leadership, often in sensitive situations.
• Empathy & Compassion: Exhibit a high degree of empathy, compassion, and cultural sensitivity when interacting with a diverse patient population.
• Collaboration & Teamwork: Work collaboratively with the Patient Relations team, the Director of Patient Experience, and other departments to achieve shared goals.
• Regulatory Compliance: Maintain current knowledge of CMS and DMH guidelines for complaint management.
• Data Utilization: Contribute to the interpretation and analysis of patient experience data to identify opportunities for improvement.
• Continuous Improvement: Actively participate in efforts to identify actions for CHA to achieve national best practice status with respect to patient experience.
• Discretion & Confidentiality: Maintain the highest level of discretion and confidentiality regarding patient information and sensitive issues.
• Systems Thinking: Ability to recognize patterns in patient concerns and connect individual experiences to broader opportunities for quality, safety, and system improvement.

Qualifications

Education:

• Bachelor’s degree required; degree in psychology, counseling, nursing, social work, public health, or a related clinical or behavioral health field preferred. Experience may be substituted in lieu of degree.
• Master’s degree preferred.

Experience:

• Minimum of three years' experience in patient relations, patient advocacy, or a similar role within a healthcare setting.
• Experience working with diverse patient populations is strongly preferred.
• Bi-lingual skills are preferred.

Skills:

• Demonstrated ability to manage and resolve complex complaints and sensitive issues.
• Strong understanding of patient rights and advocacy principles.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in relevant software applications for documentation and reporting.
• Ability to understand and apply regulatory guidelines (CMS).
• Strong organizational skills and attention to detail.

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

Location: 1035 Cambridge Street, Cambridge, MA

Work Days: 8:00am - 4:30pm

Department: Patient Experience and Complaints

Job Type: Full-time

Work Shift: Day

Hours/Week: 40

Union Name: Non-Union

Up to $10,000 Sign-On Bonus!

Bonus is based on experience / scheduled hours. Pro-rated for part-time.

The Cambridge Health Alliance is committed to the continuous quality improvement of our systems and services. Patients are our priority and our efforts are directed toward the provision of the highest quality of health care services. All employees will demonstrate respect for patients and co-workers including respect for different cultures, languages, race, religion, citizenship, gender and sexual orientation, without discriminating on the basis of income, insurance and immigration status or disability.

Our Radiology Department is committed to providing patients with the highest quality of care in an efficient and timely manner. The department will be as accessible and sensitive to patient's comfort, safety and dignity as possible within the scope of services.

Position Overview

The CT Technologist performs a wide range of routine and emergent CT scans. Must be capable of working independently, unsupervised in a fast-paced setting. Must possess a wide range of technical knowledge. Must be able to make advanced clinical imaging decisions. Must possess good communication skills and meet service excellence standards.

Qualifications/Requirements

• Graduate of an AMA approved Radiologic Technology Program
• Current Massachusetts state license
• Current certification by the American Registry of Radiological Technologists (ARRT)
• Certification in CT imaging modality preferred. Must be certified in CT within one year of employment if not currently certified.
• Current AHA BLS certification.
• Minimum for 2 years CT experience

This position requires rotations between two locations. Holiday rotation is required.

Location: CHA Cambridge Hospital

Work Days: 36-hour float, varied 12-hour shifts

Department: CT Scanat Cambridge Hospital

Job Type: Part-Time

Work Shift: Varied Shifts

Hours/Week: 36.00

Union Name: Non Union

Hiring for GxP Systems Development Engineer in Norwood, MA

Job Title: GxP Systems Development Engineer

Location: Norwood, MA

Role Overview

The GxP Systems Development Engineer supports the implementation, upgrade, and validation of laboratory informatics systems (e.g., SDMS, LIMS, ELN) in GMP-regulated environments. This role ensures system compliance, data integrity, and seamless integration with laboratory instruments.

Key Responsibilities

• Support implementation and upgrades of LogiLab SDMS, including deployment and instrument integration
• Execute validation activities (IQ/OQ/PQ), test scripts, and traceability documentation
• Collaborate with infrastructure and validation teams for system upgrades and performance
• Perform regression testing and system verification post-upgrade
• Assist with change control and maintain validation/SOP documentation
• Ensure compliance with ALCOA+ data integrity principles
• Support UAT, issue resolution, and system optimization with cross-functional teams

Required Qualifications

• Bachelor’s degree in Life Sciences, Engineering, Computer Science, or related field
• 3–6+ years of experience with lab systems (SDMS, LIMS, ELN, CDS) in GMP environments
• Knowledge of GxP frameworks (GAMP 5, 21 CFR Part 11, Annex 11)
• Experience with system validation (IQ/OQ/PQ) and change control processes
• Hands-on experience with system upgrades or migrations
• Understanding of lab instrument integration and digital workflows
• Strong attention to detail and collaboration skills

About CHA Labor and Delivery

The Maternity Suite at Cambridge Hospital is a beautiful unit with lovely views of downtown Boston and Harvard Square. It includes a Labor and Delivery (L&D) Unit and a Post Partum Unit and helps more than 1,100 growing families every year.

The 7-bed Labor Unit has 3 triage bays and 2 ORs. We are proud of our multidisciplinary patient care, our culturally sensitive approach to labor and delivery, and some of the lowest C-section rates in Massachusetts. The Post Partum Unit consists of 12 private rooms with a level 1b continuing care nursery. This unit provides care for mothers and infants right after birth and through the early stages of postpartum to discharge. We foster a culturally sensitive approach to couplet care and early family bonding.

Position Overview

The primary responsibilities of the Labor and Delivery Technician are to maintain constant readiness to scrub for surgical procedures in L&D and to ensure all equipment and supplies are available. The L&D Tech is responsible for maintaining precise order in the operating rooms ensuring all supplies and equipment are available and easily accessible at all times.

Key Responsibilities

• Maintains ongoing communication with L&D charge RN and ensures charge RN is aware if L&D Tech is off the unit at any time.
• Scrubs for cesarean sections and any other surgical procedures done in the labor and delivery operating rooms including D&C, hysterectomy, retained products, laceration repairs, tubal ligations.
• Maintains aseptic technique and remains in operating room once room has been opened per AORN standards.
• Set up and break down of operating room in an efficient manner to expedite turnover.
• Checks levels of equipment and supplies to proactively ensure appropriate levels to meet current and prospective patient population (includes fetal monitors and infant warmers).
• Orders and puts away supplies.
• Checks equipment and supplies for outdates on a monthly basis (includes fetal monitors and infant warmers).
• Cleans shelves and cabinets on a monthly basis in both operating rooms and the OR storage area. Includes fetal monitors and infant warmers.
• Develops and maintains surgical preference cards for all providers and ensures all cards are up to date at all times.
• Checks Code Buttons on a daily basis.
• Assist the other members of the team to ensure seamless flow and safe patient care.
• Maintain accuracy of personnel on EPIC L&D Manager.
• Set up and break down delivery tables.
• Stocks scrub cart and ensures adequacy of scrubs.

Qualifications

• Education/Training: High School Diploma or equivalent Graduate of an accredited surgical technologist program
• Certifications: American Heart Association BLS certification & CST certification required
• Work Experience: Minimum 2 years current surgical technologist experience required

Location: CHA Cambridge Hospital

Work Days: 12-hour shifts, 6:00pm - 6:00am, rotating weekends and holidays

Department: Labor and Delivery

Job Type: Full time

Work Shift: Evening / Night

Hours/Week: 36.00

Union Name: Cambridge Laborers - Local 380

We aren’t as big as other Boston-area systems - and we think that’s a good thing.

At CHA, the employees that make up our diverse team are known, valued and appreciated. They also have the freedom to innovate. Our relationships with each other embody our values –community, integrity, respect, compassion, learning and excellence.

We’re proud of the awards our team has won:

• Forbes Best America’s Employers, 2024
• Newsweek America’s Greatest Workplaces for Diversity, 2024
• LGBTQ Healthcare Equality Index Leader by Human Rights Campaign, 2024

And we’re pleased to offer our team robust benefits that include:

• Our award winning Wellness Program
• Employees who work 20+ hours per week are benefit eligible
• $0 co-pay on prescriptions filled at CHA Pharmacies (when enrolled in a CHA medical plan)
• Tuition Reimbursement
• Employee Assistance Program
• Ongoing staff development and career advancement opportunities
• Commitment to fostering a diverse, equitable, inclusive, and anti-racist culture across our organization

$10,000 Sign-On Bonus Available!

CHA Perioperative Services consists of Orthopedics, General Surgery, Ophthalmology, Urology, Plastics, Podiatry, Vascular and Endoscopy and many other services. Cambridge Health Alliance's experienced Surgery team has performed thousands of procedures at some of Boston's finest teaching hospitals. Today, we have recruited highly-regarded surgeons and are able to provide state-of-the-art care in our operating rooms. The department has grown significantly adding skilled surgeons who bring specialized care to our communities.

Our most recent initiatives includes a minimally invasive surgery program, hepatobiliary and pancreatic program, and multidisciplinary breast center. All of our surgeons handle routine cases, as well as more complex procedures. Whenever possible, we use minimally invasive techniques to reduce the discomfort and recovery time of surgery. Many procedures can now be done on an outpatient basis with patients going home the same day. These procedures, including endoscopy, are performed at Cambridge and Everett Hospitals, while outpatient endoscopy is performed at our Somerville Hospital campus.

Position Overview

The main purpose of the Surgical Technician is to provide quality patient care according to Cambridge Health Alliance, the Association of Perioperative Registered Nurses, and the Society of Gastroenterology Nurses and Associates standards of nursing practice and the Surgical Technologist role expectations. The role of the Surgical Technologist is to assist the surgical provider and circulating nurse through preparation and assistance with surgical procedures.

Surgical technologists prepare surgical equipment, provide equipment to surgeons during surgery, maintaining the integrity of the sterile environment within the operating room and complete other tasks as appropriate. Clinical leadership at Cambridge Health Alliance is manifested by personal commitment, accountability, and initiative in clinical practice. Patients are our priority. The surgical technologist assists patients to reach their health care goals.

Qualifications

• Education/Training: High School Diploma or equivalent required. Graduate of an accredited surgical technologist program required. Successful completion of Periop101 during CHA orientation.
• Certifications: American Heart Association BLS certification and Certified Surgical Technician certifications are required.
• Work Experience: Minimum 2 years current surgical technologist experience preferred.

**On-call responsibilities required for nights, weekends, and holidays**

Location: CHA Cambridge Hospital

Work Days: 4 10-hour shifts, 7:00am - 5:30pm

Category: Clinical Support

Department: OR Cambridge

Job Type: Full time

Work Shift: Day / Evening

Hours/Week: 40.00

Union Name: CH Laborers 380

At Cambridge Health Alliance (CHA), our Risk Management Department plays a vital role in fostering a culture of safety and minimizing risk across the organization. Through proactive identification, investigation, and response to adverse events and potential liabilities, we partner closely with Legal, Quality, and Patient Safety teams to ensure regulatory compliance, support continuous improvement, and enhance patient and employee safety.

Our work includes oversight of occurrence reporting, claims management, regulatory readiness, and system-wide safety initiatives—ensuring CHA remains a trusted provider of high-quality, patient-centered care.

Position Summary

The Manager, Clinical Risk Management & Patient Safety is a key leader within CHA’s Quality & Safety infrastructure. Reporting to the Senior Director of Risk Management & Patient Safety, this role oversees the day-to-day operations of the organization-wide Risk Management Program.

Working collaboratively across departments to identify, investigate, and manage adverse events, occurrence reports, malpractice claims, and other indicators of patient harm, this position helps strengthen regulatory readiness, ensure compliance, and drive continuous improvement across the organization.

Key Responsibilities

• Oversee occurrence reporting and adverse event investigations
• Conduct root cause analyses and support preventive risk strategies and corrective action plans
• Monitor and manage malpractice claims in collaboration with CRICO
• Ensure compliance with regulatory and accreditation standards (e.g., DPH, Board of Registration in Medicine, Joint Commission)
• Support staff education, policy development, and quality improvement initiatives
• Analyze data and trends to identify system-wide risk patterns and improvement opportunities

Qualifications

• Education: Bachelor’s degree required; Master’s degree preferred (relevant experience may substitute)
• Licensure/Clinical Background: RN strongly preferred; clinical experience highly desirable
• Experience: 3–5 years of risk management experience
• Strong knowledge of quality improvement processes, tools, and measurement
• Familiarity with Joint Commission standards and state regulatory requirements
• Experience conducting root cause analyses and implementing preventive strategies
• Proficiency in RL Datix, Google Business suite, preferred

Skills & Competencies

• Highly organized with strong analytical and problem-solving skills
• Knowledge of epidemiology and clinical quality metrics
• Strong communication and relationship-building skills
• Ability to work independently and collaboratively
• Comfortable operating in a fast-paced, dynamic, and high-stakes environment

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

Location: 1035 Cambridge Street, Cambridge, MA

Work Days: 3 days per week

Department: Risk Management

Job Type: Part-time

Work Shift: Day

Hours/Week: 24

Union Name: Non Union

Immediate need for a talented Quality Assurance Associate III. This is a 06+months contract opportunity with long-term potential and is locatedis located in Framingham, MA(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job Diva ID: 26-09060

Pay Range: $50 - $57/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities: -

• The Third Party Management Specialist will oversee Third Party Quality operations for the MA BioCampus, ensuring excellence in quality standards and regulatory compliance across external partnerships.
• This role requires leading Supplier Change Notification (SCN) processes, managing third party quality event investigations, supporting quality agreement programs including periodic reviews and documentation, and collaborating cross-functionally with QC, Facilities, and Manufacturing departments to resolve compliance issues.
• The ideal candidate will have a Bachelor's degree or equivalent experience in Supplier Quality, minimum 6 years of Quality/Operations experience in a biotech/pharmaceutical cGMP manufacturing environment within an FDA-regulated industry, proficiency in Veeva quality management systems, and strong knowledge of global pharmaceutical regulations (US, EU, Canada, Japan, Australia).
• This position reports to the Head of Quality Third Party and requires the ability to gown and enter manufacturing

Key Requirements and Technology Experience:

• Key skills: Must have bachelor’s degree + 6 years of applicable experience
• Manager is open to all levels of experience Experience communicating with 3rd parties, understanding of 3rd party relations with impact QMS, quality agreements.
• Vendor pass, quality agreements, supplier change notification
• Previous experience with Veeva, quality agreements, supplier compliance, supplier change notifications preferred, SAP
• The Third Party Management Specialist will oversee
• Third Party Quality operations for the MA BioCampus, ensuring excellence in quality standards and regulatory compliance across external partnerships.
• This role requires leading Supplier Change Notification (SCN) processes, managing third party quality event investigations, supporting quality agreement programs including periodic reviews and documentation, and collaborating cross-functionally with QC, Facilities, and Manufacturing departments to resolve compliance issues.
• The ideal candidate will have a Bachelor's degree or equivalent experience in Supplier Quality, minimum 6 years of Quality/Operations experience in a biotech/pharmaceutical cGMP manufacturing environment within an FDA-regulated industry, proficiency in Veeva quality management systems, and strong knowledge of global pharmaceutical regulations (US, EU, Canada, Japan, Australia).
• This position reports to the Head of Quality Third Party and requires the ability to gown and enter manufacturing

Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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Job Summary

The Research Associate is responsible for organizing, executing, and reporting non-GLP rodent toxicology, pharmacokinetics/toxicokinetics (PK/TK), and investigative studies to support drug discovery and development. This position involves hands-on in vivo work, data analysis, and collaboration with cross-functional scientific teams in a fast-paced research environment.

Responsibilities

• Plan and support pre-study activities, including protocol development, animal ordering, and test article preparation
• Perform dosing, sample collection (blood/tissue), clinical observations, necropsy, and other in vivo procedures in rodents
• Conduct dose calculations and prepare dosing formulations
• Collect, manage, and QC study data using electronic systems and spreadsheets
• Analyze and visualize data using tools such as Excel or GraphPad Prism
• Draft study reports and collaborate with investigators to finalize results
• Present updates in team and research meetings
• Maintain compliance with SOPs, safety standards, and animal welfare regulations
• Support process efficiency and adapt to changing project priorities

Qualifications

• Bachelor’s degree in Biology or related field with 5+ years of relevant rodent research experience
• Hands-on experience with dosing (SC, IV, PO, IT, IM) and blood collection techniques in rodents
• Knowledge of rodent anatomy, necropsy, and tissue collection methods
• Proficiency in Microsoft Office and GraphPad Prism; experience with electronic data capture systems preferred
• Solid understanding of nonclinical drug discovery/development and research principles
• Knowledge of animal welfare guidelines; ALAT/LAT certification a plus
• Ability to lift up to 50 lbs. and perform repetitive, standing laboratory work