Jobs in Nashville Tennessee

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• Day To Day
  
  
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  • Defines customer needs in technical and business contexts.
    
  • Ensure the proposed technical and business solutions meet the customers' objectives for the work effort.
    
  • Provide guidance with planning and prioritization of business support-related activities.
    
  
  
  
• Defines customer needs in technical and business contexts.
  
• Ensure the proposed technical and business solutions meet the customer's objectives for the work effort.
  
• Provide guidance with planning and prioritization of business support-related activities.
  
• 30% Elicit and document user requirements to meet a business objective.
  
• Identify and validate requirements and organize the information into a logical document that is understood by the customer and Information Systems.
  
• 25% Guide both technical and customer departments in the development of the systems that support the business solution.
  
• 10% Facilitate the transfer of knowledge about the direction of the business units to others who support them.
  
• 10% Ensure the accurate deployment of solutions through review of problem logs, assisting with test plans and test matrices, and other analysis activities.
  
• 10% Provide input on the business direction for system changes.
  
• 10% Validate the business need for solutions to business problems and process improvements.
  
• 5% Assist in the development and documentation of training materials. Mentor or train less experienced staff.
  

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• IT Business Analysis Healthcare experience.
  
• Proficiency in Visio and Excel.
  
• Agile and Waterfall methodology.
  
• Direct experience in Healthcare, Medicare/Medicaid in related BSA role
  
• Candidate should have one of the following certifications active from an accredited organization: CSPO, A-CSPO, PMI-ACP, CSP-PO.
  
• Candidate will need good job duration as the end goal is to convert the right candidate.
  
• Demonstrated understanding of concepts of the supported business unit.
  
• Basic knowledge of standard industry practices.
  
• Demonstrated knowledge of procedures for the business unit.
  
• Able to communicate effectively with technical and non-technical audiences, including the ability to express complex technical and business concepts to all management levels, peers, and the business units.
  
• Strong teamwork and interpersonal skills.
  
• Understands how IT affects an organization and is able to link it to business processes.
  
• Excellent analytical skills.
  
• Good conceptual skills.
  
• Able to read and comment on test plans and test matrices, project plans, and scope and design documents.
  

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• Microsoft Office.
  

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• SAFe Scaled Agile Certification.
  
• CBAP and/or demonstrated continuous learning in the Business Analysis profession.
  

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• Work Environment: Fast-paced, high demand environment.
  
• Work is frequently performed against mandated deadlines.
  
• Knowledge of when and what to delegate is essential in order to balance multiple high-priority tasks.
  
• Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer
  

• 
  
• Demonstrated understanding of concepts of the supported business unit.
  
• Basic knowledge of standard industry practices.
  
• Demonstrated knowledge of procedures for the business unit.
  
• Able to communicate effectively with technical and non-technical audiences, including the ability to express complex technical and business concepts to all management levels, peers, and the business units.
  
• Strong teamwork and interpersonal skills.
  
• Understands how IT affects an organization and is able to link it to business processes.
  
• Excellent analytical skills. Good conceptual skills.
  
• Able to read and comment on test plans and test matrices, project plans, and scope and design documents.
  

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• Conceptual understanding of project management techniques.
  
• Able to influence and negotiate solutions to business problems.
  

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• Visio, MS Project or similar software, data mining using DB2, SQL, and/or other tools.
  

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.

• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.

• Better together:We check our egos at the door. We work together, so we win together.

Location: Remote (U.S.) or Hybrid from Chicago, Boston, or South Bend hubs
Travel: Up to 25%

Position Overview: Patient Experience Advisor

As a Patient Experience Advisor, you will serve as a strategic partner to our clients, owning the day-to-day relationship focused on driving meaningful improvements in patient experience. You'll bring a deep understanding of the healthcare landscape-including key trends, challenges, and priorities-and use that knowledge to guide clients toward impactful solutions.

In this role, you'll collaborate cross-functionally with internal teams and client stakeholders to align on strategy, identify opportunities, and implement support processes that advance the client's patient experience goals. You'll leverage data analytics, industry best practices, peer networking, and Press Ganey's proprietary programs to deliver proactive insights that inform client decision-making.

Job Responsibilities include:

• Lead the day-to-day execution of client improvement strategies, ensuring seamless coordination across Press Ganey support teams.

• Develop a deep understanding of client stakeholder challenges and priorities, and align Press Ganey's solutions and insights to support strategic decision-making.

• Deliver both on-demand and proactive improvement support, leveraging analytics and thought leadership to demonstrate Press Ganey's differentiated value.

• Collaborate cross-functionally with internal teams-including consulting, marketing, data science, and knowledge management-to create and adapt innovative resources such as toolkits, blogs, case studies, and scalable insights tailored to key stakeholders.

• Partner with Application Support Specialists to ensure timely and strategic follow-through that aligns with each client's patient experience (PX) strategy.

• Work closely with product, technology, and delivery teams to identify emerging market trends and inform future solution development.

• Coordinate and present regular client performance reviews in partnership with the Managing Director.

• Lead and support industry programs, webinars, online communities, and events that foster client networking and reinforce Press Ganey's value proposition.

• Collaborate with the Growth team to identify client needs and opportunities for improvement, delivering best practice recommendations that drive measurable impact.

• Experience: 5+ years in healthcare, with a strong focus on patient experience improvement initiatives.

• Expertise: In-depth knowledge of Hospital CAHPS (HCAHPS) and Clinician & Group CAHPS (CG-CAHPS), & Medical Practice required.

• Skills: Exceptional interpersonal, communication, and presentation skills, with a polished executive presence.

• Analytical Ability: Strong grasp of improvement methodologies, data analytics, and industry best practices.

• Mindset: Passionate about patient experience, proactive in problem-solving, and committed to follow-through.

• Adaptability: Comfortable in a fast-paced environment with the ability to manage multiple priorities.

• Travel: Willingness to travel up to 25% for client engagements.

• Bachelor's degree required.

To work #BetterTogether, we embrace a hybrid model for team members located near our hubs in Chicago, South Bend, or Boston. We gather in-office three days a week (Tuesday-Thursday), with remote flexibility on other days. This schedule may adjust based on travel needs.

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $81,000 - $115,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:legal-privacy/

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.

• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.

• Better together:We check our egos at the door. We work together, so we win together.

About the Role

We're seeking avibrant and driven Business Development Associateto join our Inside Sales team. In this role, you'll be instrumental in generating new business opportunities by scheduling product demonstrations, initiating outreach, and supporting our Sales team focused on Health Plan clients. Press Ganey offers a comprehensive suite of Health Plan tools to include Voice of Customer, Regulatory, Stars & regulatory performance improvement, Provider & Network performance, and Clinical quality.

You'll thrive in a fast-paced environment, engaging confidently with prospects and contributing directly to our growth.

Key Responsibilities

• Strategic Prospecting:Research and qualify leads, initiate outreach, and build meaningful engagement with healthcare organizations.

• Lead Conversion:Overcome objections and secure meetings for Sales Executives using targeted messaging and follow-up.

• Outreach Execution:Leverage email and call campaigns to engage marketing-generated leads and drive interest.

• Pipeline Development:Collaborate with Sales Executives to move opportunities forward and sharpen your sales acumen.

• CRM Management:Maintain accurate records in Salesforce to ensure clean data and effective tracking.

• Performance Goals:Consistently meet or exceed monthly targets for qualified meetings and pipeline contribution.

Qualifications

• Minimum1 year of experiencein prospecting and pipeline generation

• Proficiency inCRM systems(Salesforce and preferred)

• Experience withEnterprise accountsandSaaS salesis a plus

• Background inhealthcare,inside sales, orclient-facing rolesis advantageous

• Experience working with or for a Health Plan would be a strong plus

• Strongwritten and verbal communicationskills

• Self-starter with excellenttime managementandcollaborationskills

• Ability tomultitaskand thrive in a quota-driven environment

• Bachelor's degree preferred

• 10% or less travel

Why Join Us?

• Be part of a mission-driven company improving healthcare experiences nationwide

• Work with cutting-edge technology and industry-leading data

• Collaborate with passionate, innovative professionals

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:legal-privacy/

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and preparing you for what you'll be doing tomorrow. Are you ready to be a Roadie?

Do you feel that you have the potential to be a grill master for Texas Roadhouse? Our legendary steaks are our most popular menu item at Texas Roadhouse, and our Broil Cook position is an important one!

As a Broil Cook your responsibilities would include:

• High volume restaurant experience
• Understand cooking steak temperatures
• Meat seasoning, searing, and cooking
• Meat seasoning, searing, and grilling
• Using proper safety and sanitation guidelines
• Understanding equipment and prep sheets
• Exhibiting teamwork

If you think you would be a legendary Broil Cook, apply today!

At Texas Roadhouse, our Roadies are the heart and soul of our company. We have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.

Our Roadies are paid weekly. In addition, we offer one of the industry's most competitive total rewards packages after one year of service to Roadies that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:

• A choice of medical plans that are best in class
• Dental and Vision Insurance
• Tuition Reimbursement
• Paid vacation time
• Short-Term Disability
• Life, Accident, and Critical Illness insurance
• Identity Theft Protection
• Employee Assistance Program
• Business Travel Insurance
• Annual holiday bonus

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and preparing you for what you'll be doing tomorrow. Are you ready to be a Roadie?

Texas Roadhouse is looking for a Restaurant Shift Lead who has strong communication and leadership skills to assist the management team.

As a Restaurant Shift Lead your responsibilities would include (responsibilities would vary depending on Front of House or Back of House):

• Helping to maintain projected costs and labor during scheduled shifts
• "Hands on" supervision of the restaurant. This includes but is not limited to, occasional temporary non-scheduled assistance with serving, hosting, cooking, and other duties
• Hosting promotions (incentives) and Alley Rallies
• Helping make sure staff is following established recipes and procedures
• Helping enforce applicable liquor laws and Responsible Alcohol Service guidelines
• Helping to control the guest flow and monitoring ticket times
• In conjunction with all management, enforcing compliance with all employment policies in areas of responsibility
• Coaching employees to maintain consistency in food and service to increase sales
• 100% table visits (if applicable)
• Understanding, managing, and practicing safe food handling procedures
• Maintaining culture and core values: passion, partnership, integrity, and fun with purpose
• Working during peak business hours to set the pace in Front or Back of House
• Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff

If you think you would be a legendary Restaurant Shift Lead, apply today!

At Texas Roadhouse, our Roadies are the heart and soul of our company. We have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.

Our Roadies are paid weekly. In addition, we offer one of the industry's most competitive total rewards packages after one year of service to Roadies that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:

• A choice of medical plans that are best in class
• Dental and Vision Insurance
• Tuition Reimbursement up to $5,250 annually
• Paid vacation time
• Short-Term Disability
• Life, Accident, and Critical Illness insurance
• Identity Theft Protection
• Employee Assistance Program
• Business Travel Insurance
• Annual holiday bonus

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and preparing you for what you'll be doing tomorrow. Are you ready to be a Roadie?

As a Server at Texas Roadhouse, get ready to smile, serve up some fresh-baked bread, and create a legendary dining experience our guests will never forget. Bring your friendly energy, enthusiasm, and willingness to learn.

Apply now, no experience required. We will teach you everything you need to know!

What's in it for you? We're glad you asked.

• Pay - Our restaurants are busy. You can make great money and have fun. Plus, we pay weekly.
• Flexibility - We know you have other commitments outside of work, and we respect that. Our schedules offer hours that work for you.
• People - You'll be part of a team that is full of hard-working folks you'll enjoy working with. Together, we will wow our guests with the Legendary Service they've come to expect from Texas Roadhouse. You're never on your own when you're working with us.
• Opportunity - Learning now can pay off later in promotions and growth for your career. We often promote from within, and our legendary training and development programs can help you grow with us.

Wherever you are in life, we have a health and wellness package to meet your needs. Check out our benefits page at /us/en/benefits for more details.

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally protected status. We encourage and welcome all applicants to apply.

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and preparing you for what you'll be doing tomorrow. Are you ready to be a Roadie?

Texas Roadhouse is looking for a To-Go Roadie to support our carry out operations, execute high standards of food quality and service, and ensure our To-Go guests experience the same Legendary Food and Legendary Service as our dine-in guests.

As a To-Go Roadie your responsibilities would include:

• Ensuring each guest receives a legendary welcome and goodbye when placing and/or picking up their order
• Uses proper phone etiquette when answering calls and taking orders
• Knowledgeable of menu to accurately take and place orders
• Demonstrates strong organization and accuracy when packaging orders
• Works collaboratively with Back of House staff to complete orders
• Partners with Restaurant Managers on quote times; accurately provides quotes to guests on the length of time to complete their order
• Understands our online and mobile app ordering systems
• Accurately uses point of sale (POS) system to place orders, process To-Go sales, gift card sales, and cash/credit card transactions
• Practices proper safety and sanitation procedures
• Exhibits teamwork at all times

If you think you would be a legendary To-Go Roadie, apply today!

At Texas Roadhouse, our Roadies are the heart and soul of our company. We have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.

Our Roadies are paid weekly. In addition, we offer one of the industry's most competitive total rewards packages after one year of service to Roadies that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:

• A choice of medical plans that are best in class
• Dental and Vision Insurance
• Tuition Reimbursement
• Paid vacation time
• Short-Term Disability
• Life, Accident, and Critical Illness insurance
• Identity Theft Protection
• Employee Assistance Program
• Business Travel Insurance
• Annual holiday bonus

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and preparing you for what you'll be doing tomorrow. Are you ready to be a Roadie?

Texas Roadhouse is currently looking for a legendary Local Store Marketer (LSM) who can help build sales at the local level through establishing relationships within the community and increasing guest loyalty. If you have a passion for networking and being creative, apply today!

As a Local Store Marketer your responsibilities would include:

• Assisting the Managing Partner and management team with the creation, development, and implementation of local store marketing programs that build guest loyalty, guest counts, check average, and overall sales
• Helping promote all Texas Roadhouse in-house promotions (Great Steak, Rib Fest, Gift Cards, etc.)
• Building relationships during food and bread runs with businesses, hotels, radio stations, etc.
• Helping establish positive and ongoing business relationships with neighboring retailers, hotels, civic groups, etc.
• Helping develop and execute ongoing charitable and community events that position Texas Roadhouse as a community leader and build brand awareness
• Assisting in all public relation efforts including cooking segments, media releases, and publicity events that promote Texas Roadhouse
• Communicating frequently with the Managing Partner, management team, and all employees (through Alley Rallies, etc.) about ongoing programs, plans, and results

At Texas Roadhouse, our Roadies are the heart and soul of our company. We have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.

Our Roadies are paid weekly. In addition, we offer one of the industry's most competitive total rewards packages after one year of service to Roadies that meet our benefit eligibility requirements.

The total rewards package includes, but is not limited to, the following:

• A choice of medical plans that are best in class
• Dental and Vision Insurance
• Tuition Reimbursement
• Paid vacation time
• Short-Term Disability
• Life, Accident, and Critical Illness insurance
• Identity Theft Protection
• Employee Assistance Program
• Business Travel Insurance
• Annual holiday bonus

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and preparing you for what you'll be doing tomorrow. Are you ready to be a Roadie?

Want to learn the lost art of meat cutting? If you like precision, are detail-oriented, and you don't mind frigid temperatures, then our Meat Cutter position, at Texas Roadhouse, is for you!

As a Meat Cutter your responsibilities would include:

• Cutting fresh steaks by hand
• Reading prep sheet
• Following Texas Roadhouse specs
• Tracking product yield
• Setting up a meat display case
• Properly uses and maintains kitchen equipment
• Keeping the meat room walk-in clean and organized
• Following storage and rotation procedures
• Maintains proper safety and sanitation practices
• Exhibits teamwork

If you think you would be a legendary Meat Cutter, apply today!

At Texas Roadhouse, our Roadies are the heart and soul of our company. We have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.

Our Roadies are paid weekly. In addition, we offer one of the industry's most competitive total rewards packages after one year of service to Roadies that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:

• A choice of medical plans that are best in class
• Dental and Vision Insurance
• Tuition Reimbursement
• Paid vacation time
• Short-Term Disability
• Life, Accident, and Critical Illness insurance
• Identity Theft Protection
• Employee Assistance Program
• Business Travel Insurance
• Annual holiday bonus

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.

WHY MAPLE STREETBISCUIT COMPANY

At Maple Street, our mission is simple: Help People, Serve Others, Be a Part of the Community. We take pride in our food, but above all, we take pride in our communitystarting with our team. Our Maple Street Team Members are the foundation of our culture, so were committed to providing them with a great work environment and opportunities to grow with us. Whether you like to spend time interacting with our guests or showing off your barista skills, youll enjoy opportunities to showcase your talent and have plenty of room to grow.

Grow your communityand grow with us.

WHAT YOULL DO | THE OPPORTUNITY

We know you want to start your day right, so start it with us! Whether youre greeting guests at the cash register, keeping the dining rooms clean, or creating handcrafted drinks You are the first connection with each guest and will play a pivotal role in maintaining the smooth operation of the front of the house. No matter where your experience lies, well provide the training you need to thrive. The best part? We close after lunch, so Maple Street has no night shifts!

WHAT YOULL NEED

• Ability to thrive within a collaborative environment
• A genuine passion for serving your community
• The desire for personal and professional development

WHATS IN IT FOR YOU

• Medical insurance eligibility on day 1
• Weekly pay and same-day pay access
• Free meal every shift
• 35% team member discount on food and retail
• No night shifts
• Community involvement

ABOUT US

Our mission is this: Help People, Serve Others, Be a Part of the Community. We mean this in the context of our community-facing stores and our guests, but we also mean this in terms of our internal community.

We are serious about providing our team members with opportunities to grow with us. From our Ambassadors and Baristas all the way up to our Community Leaders (thats what we call our store managers are you sensing a theme?), our team works hard to train, encourage, and uplift one another so that your time here as one of the Maple Street crew becomes a valuable part of your identity.

BECOME A PART OF OUR COMMUNITY. APPLY NOW!

We are an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Required

Preferred

Job Industries

• Other

Instructional Designer (QSR / Operations Training)

Location: Remote/Hybrid in a main Steak n Shake Market

Department: Learning & Development

Reports to: VP Training

Steak n Shake is seeking an experienced Instructional Designer to create engaging, performance-driven training for our restaurant and corporate teams. This role partners closely with Operations and cross-functional teams to deliver learning that improves execution, guest experience, and retention.

This position is ideal for a learning professional who combines strong instructional design expertise with an understanding of quick-service restaurant (QSR), retail, or hospitality operations.

Responsibilitie

• sDesign and develop eLearning, instructor-led training, and job aids for frontline and leadership role
• sApply adult learning theory and instructional design models (ADDIE, SAM
• )Align training with operational initiatives, menu changes, and promotion
• sDevelop and manage content in the LMS; incorporate video and interactive learnin
• gEvaluate training effectiveness using feedback, LMS data, and field metric
• sPartner with Operations to pilot, refine, and roll out training program
• sVisiting restaurants to observe operations, validate effectiveness, and gather feedbac

kQualification

• sBachelor’s degree in Instructional Design, Education, or related field, Master’s degree a plu
• s5+ years instructional design experience (QSR, retail, or hospitality preferred
• )5+ years’ experience training frontline hourly teams and manager
• sProficiency (3-5 years’ experience) with eLearning tools (Articulate Storyline/Rise, Camtasia, Canva, Adobe, Vyond
• )Strong communication, project management, and stakeholder collaboration skills with proven ability to meet deadline
• sData driven mindset with the ability to evaluate learning impact using Kirkpatrick type framework
• sKnowledge of food safety standards, QSR standards, and hospitality principle

sAdditional Detail

• sYou are in one of the following areas: Indianapolis, Cincinnati, Nashville, St. Louis, Atlanta, Tampa, Orland
• oAverage 5% travel for field observation, analysis, and implementation evaluatio
• nPassion for operational excellence and learner-centered desig
• nRole is fast-paced, operations-driven with high visibility and impac
• tOpportunity to directly influence guest experience, team performance/retentio

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About Steak n Sha

keSteak ‘n Shake is a classic American brand born on Route 66 in 1934. We are the creators of the Steakburger, extraordinary homemade milkshakes, and famous beef tallow fries. We use higher quality ingredients. We care about our people by proudly being the maximum wage employer. We seek to lead in food quality and service and embrace leading technologies such as Bitcoin. We are proud to be an American compan