Jobs in Mount Pleasant
574 positions found — Page 16
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Dcor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
Location: Mount Pleasant, SC
Requisition ID: 123057BR
Job Type: Customer Service/Sales
This role has a minimum base pay from $15.00 per hour with higher starting pay available based on experience. Floor & Decor's Sales Associates play a key role in continuously providing customers with friendly, accurate service and support in finding products to complete their project. Our Sales Associates contribute to a fast pace, safe environment by keeping sales departments clean and well stocked. If you love to learn and have a passion for helping others, come join us on our sales floor. Full-Time and Part-Time Positions Available.
Qualities we look for:
- Friendly and enthusiastic
- Entrepreneur and hard-working
- Honest and accountable
- Excellent communication and listening skills
Essential Job Functions:
- Connect with customers, ask about their projects, recommend our products and excite customers about their purchase.
- Provide above and beyond customer service and exceed customer expectations when assisting customers.
- Maintain the in-stock condition of assigned areas and ensure it is clean, shoppable and safe.
- Work in cooperation with management and team members to achieve sales goals.
- Process customers at checkout using point of sale (POS) system.
- Process customer refunds and exchanges according to established guidelines.
- Follow established cash, check and credit card acceptance procedures.
- Create price tags and merchandise signs. Stock, tag and display merchandise.
- Act and work in a manner consistent with the company's core values.
- Demonstrate and understand compliance of the company's safety processes.
- Answer telephone according to the company guidelines.
- Be available to assist in other areas of the store as needed.
- Work in a fast pace environment with accuracy.
Minimum Eligibility Requirements:
- Must be 18 years or older.
- Knowledge of basic math skills.
- Customer service experience.
- Ability to handle multiple tasks and work well under pressure.
- Some positions may require completion of forklift certifications through F&D.
- Where permissible by state law, certification to use heavy equipment requires successful passing of a drug test.
Working Conditions (travel & environment):
- While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.
Physical/Sensory Requirements:
- Ability exert 30 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.
Store Hours
Monday - Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Pickup Hours
Monday - Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Benefits & Rewards
Bonus opportunities & career advancement opportunities at every level
Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
Work-life balance, including:
- Paid vacation and sick time for eligible associates
- Paid holidays plus a personal holiday
- Paid Volunteer Time Off that starts on Day 1
Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.
At Dutch Bros, we're all about embracing the grind with every crew member, shop, and customer interaction–all while making a massive difference one cup at a time.
But let's be real—this job isn't for everyone. It's fast, requires high-energy, and is physically demanding. You'll be moving quickly and keeping up with a steady flow of customers all while delivering unforgettable service.
We sell coffee, but we're in the relationship business creating genuine connections every chance we get!
Who You Are:
- People person . Thrives on connection and loves making someone's day.
- Adaptable and quick . Can handle a rush and keep the positivity flowing.
- Team-oriented . Ready to support your crew, no matter what's needed.
- Committed to a growth mindset . Because greatness doesn't come easy.
What You'll Do:
- Positivity . Make genuine connections, and ensure every visit is memorable.
- Educate . Help customers navigate the menu and discover new favorites, all while delivering top-tier service.
- Embody . Live out the Dutch Bros values—radiate kindness, get up early, stay up late, and change the world.
- Make an Impact . Serve the community and learn the art of giving to others.
- Be Reliable . Show up on time, support your crew, and be ready to roll when your shift starts.
What to Expect:
- Fast-paced, high-energy work . You'll be moving quickly and handling a steady flow of customers for up to 10-hour shifts—so take those breaks to recharge!
- Crew-first mentality . We support each other, have everyone's back, and get the job done—together.
- Weather-ready . Be prepared for all conditions rain or shine—we've got Dutch gear to help!
- Some heavy lifting . You may need to push, pull, lift, or carry up to 65 lbs (talk about a workout!).
- Reliability . You'll need to show up on time for scheduled shifts and mandatory meetings.
- Training & Development . We'll set you up for success with hands-on training and menu knowledge tests to make sure you meet Dutch Bros standards.
Why You'll Love It Here
- We've got your back . Competitive pay, tips, and opportunities for career growth within the shop, headquarters (HQ), and or warehouse & roasting facilities.
- Perks on perks . Tuition reimbursement, free drinks, Dutch Bros swag, and an uplifting work environment like no other!
- Make a difference . Every cup you serve fuels our community—powering local givebacks and our biggest philanthropy days.
- Shop Perks . Work surrounded by upbeat music, a casual dress code, and a roster of friendly faces.
If you're ready to make a massive difference, we're stoked to talk to you! Dutch Bros isn't just a J-O-B, it's an opportunity to learn, grow, and have fun TOGETHER!
Compensation:
Up to $15.65 per hour
Number includes an average tip of $5.65 per hour. What we strive for: a fun environment, great co-workers, and a chance to make a difference in your community. What we don't guarantee: tip averages. Actual tips may vary based on a variety of factors including location, position, hours, and quality of service. Average hourly tips are based on 2024 reporting.
If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!
It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.
At Dutch Bros, we're all about embracing the grind with every crew member, shop, and customer interaction–all while making a massive difference one cup at a time.
But let's be real—this job isn't for everyone. It's fast, requires high-energy, and is physically demanding. You'll be moving quickly and keeping up with a steady flow of customers all while delivering unforgettable service.
We sell coffee, but we're in the relationship business creating genuine connections every chance we get!
Who You Are:
- People person . Thrives on connection and loves making someone's day.
- Adaptable and quick . Can handle a rush and keep the positivity flowing.
- Team-oriented . Ready to support your crew, no matter what's needed.
- Committed to a growth mindset . Because greatness doesn't come easy.
What You'll Do:
- Positivity . Make genuine connections, and ensure every visit is memorable.
- Educate . Help customers navigate the menu and discover new favorites, all while delivering top-tier service.
- Embody . Live out the Dutch Bros values—radiate kindness, get up early, stay up late, and change the world.
- Make an Impact . Serve the community and learn the art of giving to others.
- Be Reliable . Show up on time, support your crew, and be ready to roll when your shift starts.
What to Expect:
- Fast-paced, high-energy work . You'll be moving quickly and handling a steady flow of customers for up to 10-hour shifts—so take those breaks to recharge!
- Crew-first mentality . We support each other, have everyone's back, and get the job done—together.
- Weather-ready . Be prepared for all conditions rain or shine—we've got Dutch gear to help!
- Some heavy lifting . You may need to push, pull, lift, or carry up to 65 lbs (talk about a workout!).
- Reliability . You'll need to show up on time for scheduled shifts and mandatory meetings.
- Training & Development . We'll set you up for success with hands-on training and menu knowledge tests to make sure you meet Dutch Bros standards.
Why You'll Love It Here
- We've got your back . Competitive pay, tips, and opportunities for career growth within the shop, headquarters (HQ), and or warehouse & roasting facilities.
- Perks on perks . Tuition reimbursement, free drinks, Dutch Bros swag, and an uplifting work environment like no other!
- Make a difference . Every cup you serve fuels our community—powering local givebacks and our biggest philanthropy days.
- Shop Perks . Work surrounded by upbeat music, a casual dress code, and a roster of friendly faces.
If you're ready to make a massive difference, we're stoked to talk to you! Dutch Bros isn't just a J-O-B, it's an opportunity to learn, grow, and have fun TOGETHER!
Compensation:
Up to $15.65 per hour
Number includes an average tip of $5.65 per hour. What we strive for: a fun environment, great co-workers, and a chance to make a difference in your community. What we don't guarantee: tip averages. Actual tips may vary based on a variety of factors including location, position, hours, and quality of service. Average hourly tips are based on 2024 reporting.
If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!
It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.
At Dutch Bros, we're all about embracing the grind with every crew member, shop, and customer interaction–all while making a massive difference one cup at a time.
But let's be real—this job isn't for everyone. It's fast, requires high-energy, and is physically demanding. You'll be moving quickly and keeping up with a steady flow of customers all while delivering unforgettable service.
We sell coffee, but we're in the relationship business creating genuine connections every chance we get!
Who You Are:
- People person . Thrives on connection and loves making someone's day.
- Adaptable and quick . Can handle a rush and keep the positivity flowing.
- Team-oriented . Ready to support your crew, no matter what's needed.
- Committed to a growth mindset . Because greatness doesn't come easy.
What You'll Do:
- Positivity . Make genuine connections, and ensure every visit is memorable.
- Educate . Help customers navigate the menu and discover new favorites, all while delivering top-tier service.
- Embody . Live out the Dutch Bros values—radiate kindness, get up early, stay up late, and change the world.
- Make an Impact . Serve the community and learn the art of giving to others.
- Be Reliable . Show up on time, support your crew, and be ready to roll when your shift starts.
What to Expect:
- Fast-paced, high-energy work . You'll be moving quickly and handling a steady flow of customers for up to 10-hour shifts—so take those breaks to recharge!
- Crew-first mentality . We support each other, have everyone's back, and get the job done—together.
- Weather-ready . Be prepared for all conditions rain or shine—we've got Dutch gear to help!
- Some heavy lifting . You may need to push, pull, lift, or carry up to 65 lbs (talk about a workout!).
- Reliability . You'll need to show up on time for scheduled shifts and mandatory meetings.
- Training & Development . We'll set you up for success with hands-on training and menu knowledge tests to make sure you meet Dutch Bros standards.
Why You'll Love It Here
- We've got your back . Competitive pay, tips, and opportunities for career growth within the shop, headquarters (HQ), and or warehouse & roasting facilities.
- Perks on perks . Tuition reimbursement, free drinks, Dutch Bros swag, and an uplifting work environment like no other!
- Make a difference . Every cup you serve fuels our community—powering local givebacks and our biggest philanthropy days.
- Shop Perks . Work surrounded by upbeat music, a casual dress code, and a roster of friendly faces.
If you're ready to make a massive difference, we're stoked to talk to you! Dutch Bros isn't just a J-O-B, it's an opportunity to learn, grow, and have fun TOGETHER!
Compensation:
Up to $15.65 per hour
Number includes an average tip of $5.65 per hour. What we strive for: a fun environment, great co-workers, and a chance to make a difference in your community. What we don't guarantee: tip averages. Actual tips may vary based on a variety of factors including location, position, hours, and quality of service. Average hourly tips are based on 2024 reporting.
If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!
It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.
At Dutch Bros, we're all about embracing the grind with every crew member, shop, and customer interaction–all while making a massive difference one cup at a time.
But let's be real—this job isn't for everyone. It's fast, requires high-energy, and is physically demanding. You'll be moving quickly and keeping up with a steady flow of customers all while delivering unforgettable service.
We sell coffee, but we're in the relationship business creating genuine connections every chance we get!
Who You Are:
- People person . Thrives on connection and loves making someone's day.
- Adaptable and quick . Can handle a rush and keep the positivity flowing.
- Team-oriented . Ready to support your crew, no matter what's needed.
- Committed to a growth mindset . Because greatness doesn't come easy.
What You'll Do:
- Positivity . Make genuine connections, and ensure every visit is memorable.
- Educate . Help customers navigate the menu and discover new favorites, all while delivering top-tier service.
- Embody . Live out the Dutch Bros values—radiate kindness, get up early, stay up late, and change the world.
- Make an Impact . Serve the community and learn the art of giving to others.
- Be Reliable . Show up on time, support your crew, and be ready to roll when your shift starts.
What to Expect:
- Fast-paced, high-energy work . You'll be moving quickly and handling a steady flow of customers for up to 10-hour shifts—so take those breaks to recharge!
- Crew-first mentality . We support each other, have everyone's back, and get the job done—together.
- Weather-ready . Be prepared for all conditions rain or shine—we've got Dutch gear to help!
- Some heavy lifting . You may need to push, pull, lift, or carry up to 65 lbs (talk about a workout!).
- Reliability . You'll need to show up on time for scheduled shifts and mandatory meetings.
- Training & Development . We'll set you up for success with hands-on training and menu knowledge tests to make sure you meet Dutch Bros standards.
Why You'll Love It Here
- We've got your back . Competitive pay, tips, and opportunities for career growth within the shop, headquarters (HQ), and or warehouse & roasting facilities.
- Perks on perks . Tuition reimbursement, free drinks, Dutch Bros swag, and an uplifting work environment like no other!
- Make a difference . Every cup you serve fuels our community—powering local givebacks and our biggest philanthropy days.
- Shop Perks . Work surrounded by upbeat music, a casual dress code, and a roster of friendly faces.
If you're ready to make a massive difference, we're stoked to talk to you! Dutch Bros isn't just a J-O-B, it's an opportunity to learn, grow, and have fun TOGETHER!
Compensation:
Up to $15.65 per hour
Number includes an average tip of $5.65 per hour. What we strive for: a fun environment, great co-workers, and a chance to make a difference in your community. What we don't guarantee: tip averages. Actual tips may vary based on a variety of factors including location, position, hours, and quality of service. Average hourly tips are based on 2024 reporting.
If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!
We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth.
Find your future with us.
Boeing Commercial Airplanes (BCA)is looking for anEntry Level Methods Process Analyst (Level 1)to join the Industrial Engineering Team based out ofNorthCharleston, South Carolina .
This position will require someone that thrives in a very dynamic/fast-paced environment.
The selected candidate will fulfill a dynamic range of responsibilities that are expected to change and evolve often.
The ability to adapt to a dynamic work environment is paramount to being a successful Industrial Engineer with The Boeing Company.
Primary Responsibilities: Conducts analysis of current and future business environment using established guidelines.
Develops forecast, acquisition, and utilization plans to optimize resources in support of company initiatives and program business plansContributes to the development of labor hour estimates for new or revised production and tooling work packages.
Monitors performance to established labor hour estimates.Gathers and analyzes shop performance metrics in order to support a recommended plan of action for Production Management.Assists in the identification and implementation of improvements to processes by analyzing current processes and utilizing established improvement methodologies to maximize the efficiency of equipment and personnel and to support company improvement initiatives.Analyzes changes to approved plans resulting from unplanned events.
Assess the impact of the changes that occur to cost, schedule, resources, and delivery.Develops, implements, maintains, and statuses complex integrated shop operating plans to maximize the efficiency of equipment and personnel and to reduce inventory and meet cost and schedule commitments.Develops modifications to existing plans and obtain approval.
Participates in negotiations representing Production and Tooling Operations to support schedule commitments or statement of work impacts.Basic Qualifications (Required Skills/ Experience): Bachelor's DegreeSkilled in effective time management, communication, and organizational skills.Experience working in a manufacturing and/or production environment.Experience defining, developing, implementing, or improving production processes.Experience working in Microsoft Office Suite products.Preferred Qualifications (Desired Skills/Experience): An ABET accredited bachelor's degreeExcellent with effective time management, communication, and organizational skills.1 or more years of experience working in a manufacturing and/or production environment.1 or more years of experience defining, developing, implementing, or improving production processes.1 or more years of experience working in Microsoft Office Suite products.Conflict of Interest: Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.
Drug Free Workplace: Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Pay & Benefits: At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary Pay Range: Entry-Level: 60,350-81,650 Applications for this position will be accepted untilMar.
23, 2026 Export Control Requirements: This position must meet U.S.
export control compliance requirements.
To meet U.S.
export control compliance requirements, a "U.S.
Person" as defined by 22 C.F.R.
§120.62 is required.
"U.S.
Person" includes U.S.
Citizen, U.S.
National, lawful permanent resident, refugee, or asylee.
Export Control Details: US based job, US Person required Education Bachelor's Degree or Equivalent Required Relocation This position offers relocation based on candidate eligibility.
Visa Sponsorship Employer will not sponsor applicants for employment visa status.
Shift This position is for 1st shift Equal Opportunity Employer: Boeing is an Equal Opportunity Employer.
Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth.
Find your future with us.Boeing Commercial Airplanes (BCA) is looking for an Airplane Systems Design Engineering Senior Manager (Level L) to join the 787 Systems Organization in North Charleston, SC.
The 787 Systems organization is responsible for a multitude of mechanical, electrical, electronic, pneumatic, and hydraulic systems that range from simple to highly complex and highly integrated.As the Design Engineering Senior Manager, you will develop and support these systems and their components in a sustaining production environment.
Project examples include addressing design obsolescence, developing product improvements, optimizing design for production, and optimizing designs for reliability.
To accomplish this, the Design Engineering manager works both internally and externally with a global network of partners and suppliers.Position Responsibilities:Manages employees and managers performing engineering and technical activities in the areas of Electronic and Electrical EngineeringDevelops and executes project and process plans, implements policies and procedures and sets operational goalsAcquires resources for projects and processes, provides technical management of suppliers and leads process improvementsDevelops and maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reportsProvides oversight and approval of technical approaches, products and processesManages, develops and motivates employeesBasic Qualifications (Required Skills/Experience):Bachelor of Science degree in Engineering (with a focus in Electrical, Mechanical or Aeronautical), Computer Science, Data Science, Mathematics, Physics, Chemistry5+ years of experience in the Aerospace industry2+ years of experience leading cross-functional teams2+ years of experience leading and/or managing complex projects2+ years of experience or familiarity with aircraft design and airplane systemsPreferred Qualifications (Desired Skills/Experience):5+ years of experience leading teams in a formal and/or informal leadership role5+ years of experience working with aircraft systemsExperience supporting commercial aircraft production systemsExperience managing external supplier partnershipsDrug Free Workplace: Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.Pay & Benefits:At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.Pay is based upon candidate experience and qualifications, as well as market and business considerations.Summary Pay Range: $170,000
- $230,000Applications for this position will be accepted until Apr.
16, 2026Export Control Requirements: This position must meet U.S.
export control compliance requirements.
To meet U.S.
export control compliance requirements, a "U.S.
Person" as defined by 22 C.F.R.
§120.62 is required."U.S.
Person" includes U.S.
Citizen, U.S.
National, lawful permanent resident, refugee, or asylee.Export Control Details: US based job, US Person requiredEducation Bachelor's Degree or Equivalent RequiredRelocation This position offers relocation based on candidate eligibility.Visa Sponsorship Employer will not sponsor applicants for employment visa status.Shift This position is for 1st shiftEqual Opportunity Employer:Boeing is an Equal Opportunity Employer.
Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Spanish Bilingual Healthcare Call Center Representative
Location: Remote (Virtual Environment)
Company: Trusted Leader in Healthcare Services
Are you fluent in both Spanish and English? Do you have a passion for delivering exceptional customer service and helping others navigate their healthcare options? If so, we want to hear from you!
As a Spanish Bilingual Healthcare Call Center Representative, you will be the cornerstone of our commitment to customer satisfaction. In this role, you will provide comprehensive support and information to members, providers, and patients, ensuring they maximize the benefits of their healthcare plans and services. By adhering to compliance guidelines and embodying our company values, you will deliver extraordinary service while building trust and rapport with current and prospective members.
What You'll Be Doing:
- Customer Interactions:
- Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
- Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.
- Quality Service:
- Uphold the organization's philosophy of extraordinary customer relations.
- Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.
- Problem Resolution:
- Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
- Document all member interactions meticulously following established procedures.
- Healthcare Knowledge
- Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
- Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.
- Operational Excellence
- Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
- Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.
- Performance Metrics:
- Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.
- Compliance and Ethics:
- Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
- Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.
- Tools and Systems:
- Use multiple systems/screens while assisting callers effectively
- Navigate CRM, EMR/EHR, and ticketing platforms effectively
What You Bring:
- Experience:
- Fluency in both Spanish and English (spoken and written) is required.
- Minimum of two (2) years of customer service or healthcare member-interaction experience.
- Previous call center experience and/or prior experience in the health insurance industry (preferred).
- Education:
- High School Diploma or GED required.
- Skills:
- Outstanding written and verbal communication skills.
- Proven analytical and problem-solving abilities.
- Ability to respond concisely and clearly to customer queries.
- Strong critical thinking and problem-solving skills.
- Typing speed of at least 35 WPM with a 5% or lower error rate.
Success Factors for Working from Home
- To thrive in this remote role, you'll need:
- Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.
- Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.
- Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.
- Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.
- Tech-Savvy: Comfort with technology and ability to learn new systems quickly.
- Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.
- Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.
- Adaptability: Ability to adapt to changing technologies and procedures while working remotely.
What You Will Get:
- Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
- Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
- Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
- Career Growth: Abundant advancement opportunities within the organization.
- Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
- Unique Perks:
- Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
- Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.
Join Our Team:
If you are a motivated Spanish-English bilingual professional who wants to make a meaningful impact in the lives of others, we encourage you to apply! Start a rewarding career where your language skills, dedication, and customer service expertise will help shape the future of healthcare services.
We are seeking a hands-on QC/QA Hybrid Manager to lead our quality control operations and compliance systems in a new peptide manufacturing lab. This role combines day-to-day QC supervision, batch review, and analytical oversight with strategic quality management, including SOP development, CAPA, and regulatory readiness.
The ideal candidate thrives in a startup environment, has experience with regulated laboratory operations, and is comfortable both mentoring staff and building robust quality systems from the ground up.
Key Responsibilities
Quality Control Operations
- Supervise QC testing workflows, including HPLC, LC-MS/MS, endotoxin, sterility, and CoA generation.
- Approve or reject batches for release in collaboration with production and analytical staff.
- Manage sample scheduling, instrument calibration, and lab documentation practices.
- Troubleshoot QC and analytical issues with the Lead Analytical Chemist.
Quality Management / Compliance
- Develop, implement, and maintain SOPs, batch records, change control, and CAPA processes.
- Ensure lab operations comply with cGMP, USP, FDA, and state Board of Pharmacy regulations.
- Lead regulatory and internal audits; prepare responses for inspections.
- Ensure data integrity, documentation accuracy, and environmental monitoring compliance.
Team Leadership
- Mentor and manage QC staff and lab technicians.
- Collaborate with Lead Analytical Chemist, Production Lead, and Lab Director to coordinate lab operations.
- Foster a culture of compliance, accountability, and continuous improvement.
Required Qualifications
- Bachelor’s degree in Chemistry, Biochemistry, Pharmaceutical Sciences, or related field.
- 5–10+ years in regulated lab environments with hands-on QC and quality oversight.
- Proven experience with HPLC, LC-MS/MS, sterility, and endotoxin testing.
- Strong knowledge of cGMP, USP, FDA regulations, and quality systems.
- Experience writing and reviewing SOPs, batch records, and CAPAs.
- Demonstrated leadership and team management experience.
- Excellent documentation, analytical, and problem-solving skills.
Preferred Qualifications
- Experience in 503B outsourcing facilities, sterile compounding, or injectable manufacturing.
- Prior exposure to FDA, State BOP, or third-party audits.
- Knowledge of peptide chemistry, lyophilization, and stability testing.
- Ability to work in a fast-growing startup lab environment.
Compensation & Benefits
- Salary: $115,000 – $145,000, depending on experience.
- Total Comp: Up to $160,000 with performance-based bonus.
- Health, Dental, Vision, 401K, Life Insurance, PTO.
- Opportunity to grow into Lab Director or QA leadership roles as the lab expands.
- Professional development support (conferences, certifications).
