Jobs in Mission Viejo

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Account Manager at McGriff, a division of Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Build and maintain key client and carrier relationships by phone, email, and in person.
• Execute a comprehensive client service plan for all assigned accounts that address their business needs and risk management goals.
• Lead the client service team in service activities related to administration, billing, claims issues, and problem solving.
• Coordinate internal/external activities to ensure both new and renewal accounts are handled in a timely, accurate, and professional manner.
• Continually seek cross-sell opportunities and suggest new lines of coverage.
• Monitor and manage the renewal process for assigned clients. Coordinate meeting with client and/or Producer to present the renewal and supporting documents to gain acceptance of the renewal or commitment to go to market for alternative options.
• Lead the marketing of accounts of smaller, less complex accounts.
• Independently prepare marketing information for smaller and/or less complex accounts for Producer or client. Provide required information to Producer and participate in presenting options to the client.
• Manage the implementation process; prepare and deliver all applicable forms to client.
• Formulate a plan with Producer to conduct relationship management meetings and/or visits with assigned clients.
• Proficient in the client management system(s), specifically to update policies that are written or renewed, log activities to document client meetings, carrier follow-up, service issues, establish follow-up date and daily manage follow-up in client management system(s). Also, understand how to use the system to acquire information to assist clients.
• Attend seminars, classes, and carrier meetings to keep abreast of new products available for clients and acquire expertise in legislative changes, as opportunities occur.
• Mentor team members.
• Other duties and responsibilities as requested by management.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree or equivalent education and related training.
• 1-2 years of relevant insurance industry experience.
• Appropriate insurance license(s).
• Strong client relation skills to build and maintain positive business relationships with clients and market contacts; including excellent communication skills and service orientation, cooperative nature, and tactfulness to resolve client and company problems.
• Ability to utilize leadership skills by providing direction, constructive feedback, development and training while additionally being able to motivate others to maximize productivity and team morale.
• Demonstrate proficiency in basic computer applications, such as Microsoft Office Suite.
• Ability to travel, occasionally overnight.

Preferred Qualifications:

• Advanced degree.
• Certification in field of endeavor.
• Experience with Requests for Proposal.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid Work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about McGriff, a division of Marsh McLennan Agency, check us out online: information on careers visit: or flip through our recruiting brochure: us on social media to meet our colleagues and see what makes us tick:

• :// :// :// :// /marsh_mma

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

The applicable base salary range for this role is $47,800 to $89,100.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Seeking an experienced Director of Service Operations to lead and elevate national service performance. This role is responsible for delivering exceptional customer support, optimizing field operations, and ensuring strong alignment between internal teams and an external dealer service network.

Key Responsibilities

• Lead, mentor, and develop the service organization, including technical support, dispatch, warranty, coordination, training, and field service teams.
• Oversee national day-to-day service operations to ensure timely, high-quality customer support and field response.
• Own warranty claim processes, root-cause analysis, and corrective action initiatives to improve product reliability and customer satisfaction.
• Direct parts, dispatch, and service coordination functions to optimize scheduling, resource allocation, and issue resolution.
• Establish and lead service training programs supporting continuous development of customer service and technical personnel.
• Drive operational excellence through KPI development, performance tracking, and implementation of standardized operating procedures.
• Partner closely with engineering, production, and sales teams to translate customer feedback into product and process improvements.
• Strengthen relationships with a nationwide dealer service network, ensuring alignment on performance expectations, training, and service standards.
• Deliver executive-level reporting on service performance, trends, risks, and improvement opportunities.
• Foster a culture of accountability, collaboration, and customer-first execution across the service organization.

Qualifications & Experience

• 5–10 years of leadership experience managing service or technical support organizations within manufacturing, automotive, industrial equipment, or related technical environments.
• Demonstrated success leading cross-functional service teams in fast-paced, customer-driven organizations.
• Strong understanding of field service workflows, warranty management, parts operations, and customer service best practices.
• Proven ability to analyze performance data, establish measurable goals, and drive operational accountability.
• Excellent leadership, communication, and stakeholder influence skills.
• High emotional intelligence with a coaching-oriented leadership style.
• Technical aptitude related to electrical, mechanical, or charging systems strongly preferred.
• Passion for building scalable service organizations and delivering exceptional customer experiences.

Company Description

Quantum ERP Solutions specializes in providing implementation, customization, integration, and support for Epicor Kinetic. With expertise across industries such as aerospace, pharmaceuticals, logistics, and more, we deliver tailored solutions to meet the unique needs of our clients. We offer full-service project management, data migration, development, deployment, training, and ongoing support.

Role Description

This is a full-time, on-site role located in Laguna Beach, CA, for an Epicor Operations Consultant. The consultant will be responsible for implementing and customizing Epicor Kinetic solutions, analyzing business operations, managing workflows, and overseeing the full lifecycle of projects. Additional responsibilities include consulting with clients to define and meet their needs, data migration, process optimization, providing training, and offering technical support post-implementation.

Qualifications

• EPICOR KINETIC IMPLEMENTATION EXPERIENCE REQUIRED.
• Strong analytical skills and expertise in identifying inefficiencies and implementing effective business solutions
• Proficiency in consulting and operational management to optimize processes and workflows
• Excellent communication skills and ability to effectively collaborate with teams and clients
• Experience in customer service, providing hands-on support, and resolving client issues
• Ability to manage multiple projects and meet deadlines with attention to detail
• Familiarity with Epicor Kinetic, data migration processes, and enterprise software integrations is highly desirable
• Bachelor’s degree in Business, IT, or a related field is preferred; relevant certifications are a plus

We are partnering with a great organization to hire an Administrative Assistant / Receptionist for an on-site opportunity (contract to hire) in Irvine, CA. This role will serve as a key front office presence, with a strong focus on high-volume phone coverage, reception, visitor support, and general administrative assistance across departments. The ideal candidate is polished, fluent in English and Spanish, highly organized, and comfortable managing a busy front desk while jumping in on a variety of office projects and day-to-day administrative needs.

Key Responsibilities

• Serve as the first point of contact for incoming calls, taking and routing messages, answering general questions, and providing professional phone support to callers.
• Provide consistent phone and receptionist coverage, balancing walk-in traffic, incoming calls, and administrative tasks in a fast-paced office setting.
• Support multiple departments with general administrative duties, including scanning, filing, copying, document preparation, printing, packaging, and mailing.
• Assist with ad hoc administrative projects such as organizing files, updating documents, assembling packets, data entry, and helping with special assignments as needed.
• Help support office workflows by maintaining records, tracking spreadsheets, and assisting with general clerical tasks.
• preparing materials, coordinating schedules, and helping with related documentation.
• Assist with scheduling, calendar coordination, meeting logistics, and follow-up communications for various departments.
• Help maintain internal organization of documents, records, and office materials to support efficient day-to-day operations.
• Pitch in where needed to support other teams, departments, and office functions as priorities shift.

Qualifications

• Fluency in English and Spanish required
• 2+ years of experience in reception, front desk, administrative support, or office coordination
• Strong experience handling multi-line phone systems and providing professional phone coverage
• Comfortable supporting a busy front desk while also managing administrative and clerical tasks
• Experience with scanning, filing, document management, and general office support
• Proficiency in Microsoft Office
• Strong communication and customer service skills
• Highly organized with strong attention to detail
• Able to multitask and shift priorities in a fast-paced office environment
• Professional, dependable, and team-oriented
• Comfortable assisting multiple departments with changing administrative needs

Schedule: Monday – Friday, 8:30am – 5:30pm

Senior Technical Writer / Lead (Engineering SME)

Hybrid

Irvine, CA

Role Summary

The Senior Technical Writer / Lead will serve as the primary lead for documentation quality, consistency, and coordination across validation reporting and planning activities. This individual will work closely with Auto OEM engineering teams to synthesize technical inputs into formal reports and plans while helping define future-state templates and documentation standards.

Key Responsibilities

• Lead preparation and standardization of validation test reports and test plans
• Convert raw test data and engineering inputs into accurate, structured, and professional technical documentation
• Collaborate with validation and engineering teams to gather input, clarify requirements, and ensure technical accuracy
• Establish consistency in document structure, language, terminology, and quality across deliverables
• Help develop and refine future-state reports and plan templates
• Create or coordinate technical diagrams, set up illustrations, and procedural content as required
• Guide supporting writers and minimizing ramp-up time for the extended team
• Work within Auto OEM systems and workflows, including Jira, Hex, and other internal platforms

Required Qualifications

• Bachelor’s degree in engineering or a related technical discipline
• Proven experience in technical writing within engineering, validation, testing, or product development environments
• Strong ability to interpret engineering discussions, data sets, and validation outputs
• Experience developing test reports, validation documentation, test plans, procedures, and technical templates
• Demonstrated ability to lead technical documentation workstreams or coordinate multi-resource delivery
• Strong communication, documentation, and stakeholder management skills
• Must be able to work in a hybrid onsite U.S. model

Preferred Qualifications

• Experience in automotive, EV, systems engineering, or validation environments
• Familiarity with engineering data, test setups, and documentation workflows in hardware or vehicle programs
• Experience producing diagrams, process visuals, or setup illustrations as part of technical documentation

Job Title: R&D Test Engineer

Location: Irvine, CA

Employment Type: Full-Time

Position Overview

We are seeking R&D Test Engineers to support the development and verification of innovative drug delivery and medical device products. The selected candidates will contribute to verification and validation activities, test method development, and product testing to ensure compliance with regulatory and internal quality standards.

This role involves working closely with cross-functional teams including R&D, Quality, Manufacturing, and Regulatory Affairs to support product development, verification strategies, and root cause investigations.

Key Responsibilities

• Assist in the development and testing of innovative drug delivery products.
• Define and execute verification strategies, including development of verification plans, protocols, records, and reports.
• Develop scientifically justified sample size strategies in compliance with internal and regulatory requirements.
• Design and execute engineering and verification test procedures.
• Prepare test protocols and documentation, maintain accurate laboratory notebooks, and present results to cross-functional teams.
• Analyze test data and provide technical insights and recommendations.
• Lead or support root cause investigations and implement issue resolutions.
• Define, develop, and validate test methods for product verification.
• Recommend design, process, or project improvements to enhance product performance and development efficiency.
• Ensure compliance with company policies, regulatory standards, and safety procedures.
• Review and evaluate design changes for technical and regulatory compliance.
• Conduct tests to determine physical and mechanical characteristics of materials for quality control, process control, and product development.
• Perform technical tasks according to quality and functional standards.

Required Qualifications

R&D Test Engineer

• Experience in R&D testing, product development, or verification within engineering environments.
• Strong experience in verification planning, protocol development, and testing execution.
• Demonstrated ability to lead root cause investigations and technical problem-solving.
• Experience working in regulated industries (medical devices preferred).
• Strong technical documentation and cross-functional communication skills.
• experience in engineering testing, product development, or laboratory environments.
• Basic knowledge of engineering test methods and verification processes.
• Ability to perform testing, data analysis, and documentation under supervision.
• Strong analytical and problem-solving skills.

Preferred Skills & Tools

Experience with the following tools and technologies is preferred:

Testing & Lab Equipment

• Zwick or Instron testing systems
• Flow measurement equipment
• Viscometers
• Climate chambers
• 3D printing technologies

Engineering & Data Tools

• SolidWorks
• Minitab
• Electronic Lab Notebook (ELN)

Project & Requirements Management

• Microsoft Project
• Laboratory Information Management Systems (LIMS) such as LinkUS
• Requirements and Risk Management tools such as DOORS or Cockpit

International Education Corporation is a leader in post-secondary education, and we are currently seeking an Employee Relations and Training Manager to join our Human Resources team. This is a 100% on-site role and works out of our corporate office in Irvine, CA.

Role Summary

The Employment Relations and Training Manager leads the programs that shape how employees and managers experience the organization. This role oversees employee relations, performance management, manager training, and new manager onboarding, ensuring leaders are equipped, supported, and aligned with company expectations. The ideal candidate is a trusted advisor who balances empathy with sound judgment and can build scalable people programs that strengthen culture and performance.

Key Responsibilities

Employee Relations

• Serve as the primary contact for employee relations matters, offering guidance, conflict resolution, and coaching to employees and managers.

• Conduct fair, timely investigations into workplace concerns, including harassment, discrimination, performance issues, and policy violations.

• Write clear, comprehensive investigation reports that document allegations, timelines, evidence, witness statements, findings, and recommended actions.

• Identify patterns and recommend proactive strategies to improve culture, engagement, and retention.

• Partner with the legal department as needed.

Training & Development / Performance Management

• Develop and deliver monthly manager training programs in areas such as communication, coaching, delegation, and conflict resolution.

• Create practical tools, guides, and resources that help managers navigate people related responsibilities.

• Evaluate training effectiveness and adjust programs based on feedback and evolving business needs.

• Partner with cross functional teams to build a consistent, scalable onboarding curriculum for new leaders.

• Monitor feedback from new managers and implement improvements to accelerate readiness and confidence in their roles.

• Lead design, execution, and continuous improvement of the company’s performance management processes. Coaching managers on goal setting, feedback, performance conversations, and development planning.

• Analyze performance trends and partner with leadership on talent planning and capability needs.

Other Duties

• Create, update, and maintain company-wide policies and procedures to support compliance, clarity, and operational consistency.

• Lead and support special projects that enhance HR programs, employee experience, and organizational effectiveness.

Qualifications

• 5+ years of experience in HR, People Operations, or a related field, with direct experience in employee relations and performance management.

• Excellent communication, conflict resolution, and interpersonal skills, demonstrating an ability to earn trust and work successfully on a broad spectrum of employee relations issues.

• Experience managing grievances and conducting investigations in a multi-site multi-state organization.

• Strong knowledge of employment laws and HR best practices.

• Experience designing and facilitating training programs.

• Proven ability to write clear, objective, and legally sound investigation reports.

• Thorough understanding of state and federal employment laws.

• High attention to detail and ability to manage multiple, competing priorities simultaneously.

• Ability to handle sensitive information with discretion and professionalism.

• Comfortable working in a fast-paced environment.

IEC is an employee-owned company and we offer an exciting, fast-paced and dynamic work environment. In addition, full-time colleagues have a variety of benefits available that includes Medical, Dental, Vision, Life Insurance, Disability Coverage, a generously matched 401(k) plan, voluntary benefits and much more.

If changing students’ lives is also important to you, and you have the qualifications reflected above, we would love to hear from you!

This is what you’ll do:

• Responsible for configuring, operating, and maintaining Audio-Visual (AV) equipment and solutions
• Design, code, test, and troubleshoot the technology and configurations in our conference rooms and custom audio-visual deployment spaces
• Follow the standards and policies defined for the AV services, conference rooms, Zoom/Google services, and running live corporate meetings
• Design, administer, and manage a scalable enterprise-level AV platform based on the business requirements
• Lead testing practices to ensure AV changes/upgrades don’t negatively impact key business applications or user experience.
• Document the deployment, troubleshooting, and operational processes required to build and operate our AV solutions
• Develop custom configurations and/or software solutions around AV services as necessary
• Provide the last line of defense for AV support within IT
• Act as a Subject Matter Expert (SME) for Zoom/Google rooms, Cisco telephony system, conference room architecture/standards, video/audio/web conferencing, and streaming & digital signage infrastructure
• Drive initiatives to continuously improve our end-users’ experience based on user feedback and monitoring data
• Manage enterprise AV platform and leverage your scripting skills to automate activities
• Develop positive relationships with the business and other functions involved in downstream technical processes
• Collaborate with cross functional IT teams
• Look to improve all aspects of the AV services continually

This is what you’ll need:

• At least 5-8 years (or relative) in the AV Design Engineer role with experience working in IT Administration
• Bachelor’s and/or CTS-D is preferred for this position
• High proficiency with Autodesk AutoCAD, ACC, BIM360, Blubeam Revu, and general architectural design processes, standards, and collaboration platforms
• High proficiency with acoustic modeling software like EASE Focus and Address, QSC and Harman/JBL Pro line of products
• High proficiency building functional diagrams, documenting detailed scope of work and bill of materials for AV projects
• Experience with DSP and custom control interface design and configuration
• Experience with AV networking and Cisco switches
• Experience managing vendors of various trades and collaborating within cross functional teams
• Experience with: Zoom configuration and management, Microsoft O365 integrations, On-Prem/Cloud telephony system, MS Teams, Mac, and Level 3 escalation support and troubleshooting.
• Support Knowledge with the following technologies: Neat, Polycom, Q-Sys, Harman, Biamp, and Crestron
• Ability to identify, scope, and recommend improvements in the AV spaces
• Tech Savvy – Ability and passion for learning new technology and tools
• Passion for Customer Support – A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time
• Ability to communicate at all levels within the organization – Business Stakeholders, Senior Managers, and C-Level Execs
• Prioritization Skills – The ability to analyze support requests and prioritize them based on impact.
• Discipline – The discipline to actively manage AV tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication. Motivated and driven to tackle daily assignment and build efficient workflows around them
• A Teacher – Able to teach end-users about IT technologies or solutions to their issues in an easy to understand the way

The Customer Service Manager is responsible for overseeing daily customer support operations and leading a team of Customer Service Specialist for Layn USA. This role ensures high-quality service delivery, resolves escalated customer issues, and drives improvements in customer satisfaction, operational efficiency, and team performance. The Customer Service Manager provides leadership, coaching, and strategic direction to maintain a high-performing customer support team.

I. Specific Tasks, Duties and Responsibilities:

• Ensure prompt and professional resolution of customer inquiries and complaints.
• Manage complex or escalated customer issues and provide appropriate resolutions.
• Develop and maintain customer service policies, procedures, and best practices.
• Identify operational inefficiencies and implement process improvements.
• Collaborate with other departments to resolve recurring customer issues.
• Coordinate shipment of customer samples and ensure proper documentation and tracking.
• Oversee daily customer service operations across phone, email, chat, and other channels.
• Work with the operations and warehouse teams to maintain visibility of sample inventory and finished goods availability.
• Track sample requests and follow-ups through Zoho to support the commercial team’s sales activities.
• Provide ongoing coaching and professional development opportunities for team members.
• Ensure staff are knowledgeable about company products, services, and policies.
• Implement training programs to improve service quality.
• Supervise, coach, and mentor a team of customer service representatives.
• Conduct hiring, onboarding, and ongoing training for new and existing staff.
• Set performance goals and conduct regular performance evaluations.
• Foster a positive, collaborative team environment.

III. Essential Skills and Experience:

• A preferred qualification is an Associate’s Degree in Business, Management, Communications, or a related field.
• Experience in the Ingredient or Food Science Industry is a plus.
• 3–5+ years of experience in customer service, with at least 2 years in a supervisory or management role.
• Strong leadership and team management skills.
• Excellent communication, problem-solving, and conflict-resolution abilities.
• Experience with CRM platforms and customer support software a plus
• Ability to make informed operational decisions.

IV. Dimensions of Position:

Scope of Responsibility

Direct Reports: up to 6

V. Physical Requirements and Safety Considerations of the Position:

Essential Physical Job Requirements:

• Ability to sit for extended periods while working at a computer or workstation.
• Ability to use a computer, keyboard, mouse, and telephone for prolonged periods.
• Ability to communicate clearly and effectively with customers and team members in person, by phone, and through electronic communication.
• Ability to occasionally move throughout the office to support team members or attend meetings.
• Ability to read and interpret information on computer screens and written documents.
• Ability to occasionally lift or move office materials up to approximately 10–15 pounds (e.g., files, office supplies, or equipment).
• Ability to maintain focus and attention in a fast-paced customer service environment.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Essential Functions

• Draft real estate loan documents (including closing instructions) and review executed versions to ensure accuracy and compliance with closing procedures
• Review entity formation documents to determine signing authority and prepare appropriate signature blocks
• Coordinate the closing and funding process for loans originated or acquired, ensuring all requirements are satisfied within specified timelines while maintaining internal checklists in real time
• Serve as the primary point of contact between internal teams, attorneys, escrow officers, title companies, and other parties involved in the funding transaction
• Maintain accurate and up-to-date loan data in Salesforce in real time
• Request, review, and approve settlement statements, ensuring alignment with loan terms and closing instructions
• Work closely with escrow and title companies to obtain required documents, clear title conditions, and ensure smooth closings
• Review preliminary title reports, title commitments, and title insurance documentation to confirm accuracy and compliance with lender requirements
• Request and analyze current real estate tax information and confirm taxes are properly reflected in settlement statements
• Identify and resolve escrow/title issues, including title exceptions, vesting discrepancies, and document recording requirements prior to funding
• Perform duties under moderate to close supervision and proactively engage supervisors or managers to resolve complex issues
• Remain current on funding guidelines, lending procedures, and compliance requirements
• Communicate loan status and expectations clearly with internal staff, attorneys, escrow officers, and title representatives
• Utilize strong time management skills to effectively manage multiple loans simultaneously at various stages of the closing and funding process

Competencies/Skills

• Exceptional attention to detail with the ability to stay organized and problem solve in a fast-paced lending environment
• Strong analytical and problem-solving abilities with the capacity to think creatively and develop practical solutions
• Excellent written and verbal communication skills with the ability to clearly convey findings and updates to internal and external partners
• Strong organizational and time-management skills with the ability to manage multiple transactions simultaneously
• Ability to build strong relationships with escrow officers, title companies, attorneys, and internal teams
• Reliable team player who works effectively in a collaborative and diverse environment
• Ability to analyze processes, support operational improvements, and contribute to achieving business goals
• Advanced proficiency in Microsoft Office Suite

Education and Experience

• Associate or Bachelor’s degree preferred
• Minimum 2 years of direct experience in loan closing/funding within a real estate lending environment
• Strong experience working with escrow and title companies, including reviewing title reports, coordinating with escrow officers, and resolving title conditions prior to closing
• Working knowledge of lending practices, closing procedures, and industry-standard funding processes
• Prior experience in escrow, title, or a title company environment is strongly preferred

Accessibility:

At Archwest, we will make reasonable accommodations to enable individuals with disabilities to perform essential functions. Please just let us know by contacting us at