Jobs in Mesilla New Mexico
270 positions found — Page 5
Summary:
Under the supervision and/or direction of the Registered Nurse, the Nurse Extern II performs various direct patient care activities in accordance with the Nursing Department policies and procedures. The Nurse Extern II can assist with the care of hospitalized patients. The Nurse Extern II may be assigned other functions in accordance with hospital/department policies, procedures, and protocols.
Responsibilities:
- Life-threatening situations are readily identified and reported to the R.N. Initiates and assists with basic life support when needed.
- Observes/reports unusual symptoms to the nurse, i.e., abnormal V/S; IV site redness, edema; suspicious areas of skin breakdown accurately and promptly.
- Reports patient/family-related problems, i.e., patient’s dissatisfaction/refusal of nursing care routines; departure from activity advancements or restrictions.
- Demonstrates a working knowledge of the aseptic/sterile technique. Follows universal precautions.
- Records information accurately and promptly. Reports change in patient’s condition and/or vital signs.
- Assists with laboratory specimens, i.e., collection or delivery.
- Complies with timekeeping system. Accrues no unexcused absences, and no more than three unscheduled absences.
- Uses supplies and equipment appropriately documents use in the medical record and records charges appropriately.
- Participates in 80% of prescribed in-service programs and departmental meetings. When unable to attend (20% max) follow up to obtain information discussed.
- Follows hospital and/or unit policy for dress and personal hygiene.
- Follows necessary safety precautions, hospital policies, and departmental policies.
- Attends infection control and safety programs.
- Follows hospital policies and/or departmental rules.
- Follows the CHRISTUS Health Guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
- Associate timely completes all required educational requirements.
Requirements:
Education/Skills
- Nurse Extern II - students in RN school in clinicals
- Currently enrolled in a nursing program to obtain either an associate degree or bachelor’s degree to become a registered nurse
- Must have completed their first hospital clinical rotation and be in good standing in the nursing program
- Proficient in basic nursing tasks
Experience
- Six (6) months of experience in patient care preferred
Licenses, Registrations, or Certifications
- AHA BLS required within 2 weeks of employment
- Provides updated transcript at beginning of semester
Work Schedule:
MULTIPLE SHIFTS AVAILABLE
Work Type:
Per Diem As Needed
Summary:
The Clinical Supervisor, in collaboration with and under the direction of the Nursing Department Director/Manager, is accountable for ongoing shift leadership and operations of a clinical department and for nursing care safety and quality. The Clinical Supervisor uses sound human resource and budget principles to guide the daily provision of nursing services to patients and families. The Clinical Supervisor supports comprehensive patient and family services through effective participation with the interdisciplinary team. The Clinical Supervisor is responsible for supervising nursing department associates and providing patient care when needed. Coaches and guides employees under his/her supervision. Demonstrates Professionalism and Excellence by performing as role model for clinical and service excellence.
Responsibilities:
- Demonstrates current, comprehensive, professional knowledge and skills in conformance with recognized nursing standards including the Patient Bill of Rights and Joint Commission/CMS regulations, Standards for Nursing Care for the Patient Care Unit and the New Mexico Nurse Practice Act.
- Conducts patient experience rounds to determine satisfaction with services and performs service recovery real-time. Assists manager/director in investigation of patient or physician complaints.
- Champions change by identifying obstacles and requesting resources for effective improvement.
- Prepares patient assignments based on patient need and associate competency level. Assigns unit tasks, meal/break time and ensures completion.
- Assists Patient Flow Supervisor in monitoring and improving patient flow metrics, including collaborating to determine appropriate placement based on patient needs.
- Promotes cohesive work teams and constructive conflict resolution, actively supporting intra- and inter-disciplinary teamwork, within the department.
- Monitors, coaches and reinforces associate's compliance with policy and procedures.
- Applies and holds associates accountable for infection control policies and processes.
- Monitors and coaches staff in hourly rounding and use of patient communication boards.
- Serves as clinical resource for associates related to complex clinical situations and invasive devices relevant to unit patient population.
- Monitors fall risk and skin at risk programs to ensure appropriate interventions are implemented to meet prevention strategies.
- Monitors pain management regimes with nursing staff and facilitates physician communication when not meeting patient pain goals.
- Facilitates associate participation in unit based multi-disciplinary rounds.
- Demonstrates awareness and implementation of National Patient Safety Goals as applicable in their area of practice. Monitors and coaches associates for compliance with NPSG.
- Reassesses the effectiveness of comfort measures (including PRN medications given) within 1 hour of intervention. Monitors associate compliance with this standard.
- Coaches and mentors associates to make cost effective decisions and use resources prudently achieving both productivity and competence expectations.
- Adheres to guidelines for IV therapy/Blood Administration. Monitors and coaches staff compliance.
- Adheres to medication administration guidelines and safe medication practices. Monitors and coaches staff to ensure for compliance with medication administration and safe medication practices.
- Utilizes AIDET to make a positive first impression. Monitors and coaches associates to achieve AIDET process.
- Demonstrates and takes responsibility for workplace safety. Exhibits knowledge regarding the hazard and injury reporting procedures.
- Accurately interprets monitored rhythms and intervenes according to hospital policies and standards.
- Assists with special procedures as applicable to patient population.
- Assists in data collection, assessment and documentation appropriate to nature and severity of the need of the patient population.
- Communicates appropriate data to the physician and other patient care team members.
- Ensures timely and accurate implementation of physician orders.
- Performs emergency equipment checks at start of shift.
- Primary responder to unit emergent events including Code Blue Alert and Rapid Response Team. (Critical Care responds to RRT throughout the organization).
- Code Blue Alert Management – Prepares patients for emergency treatment with thorough knowledge of emergency practices. Coordinates emergency measures to sustain life.
- Performs end of shift controlled substance count and ensures resolution of all Pyxis discrepancies prior to shift end.
- Provides appropriate hand-off communication with patient transitions of care.
- Assists manager/director in development of unit associate time schedule.
- Assists staffing office in determining real time staffing needs based on census, patient needs and skill set of associates.
- Assists with new associate selection and unit education-participating in staff interviews, setting clear staff performance expectations, encouraging staff development, and completing timely performance evaluations-including staff input in each process.
- Initiates first level counseling as appropriate. Assists manager/director in corrective action/discipline process as indicated.
- Performs patient care duties when appropriate.
Requirements:
Education:
- Graduate of an accredited school of Nursing. BSN preferred. National specialty certification preferred.
Experience:
- 3 years relevant experience preferred but not required.
- Must be able to demonstrate the knowledge and skills necessary to provide care/service appropriate to the age of the patients served on the assigned unit/department.
Certifications, Registrations, or Licenses:
- Current RN license in the State of New Mexico.
- Current BLS Certification.
- Current ACLS Certification or obtain within 6 months.
- Current PALS/NRP if applicable to area.
- Current TNCC if applicable to area or obtain within 6 months.
- Current CPI or equivalent must be obtained within six months for Behavioral Health and Emergency Department.
- BLS, ACLS and PALS must be issued through American Heart Association.
Work Schedule:
MULTIPLE SHIFTS AVAILABLE
Work Type:
Full Time
Summary:
The Registered Nurse is a clinical practitioner who coordinates and implements patient care specific to the age of the patient population served on the assigned units. He/she ensures that quality care is provided in an efficient and safe manner, consistent with the unit’s standards of care. He/she demonstrates performance consistent with the mission, philosophy and goals of the unit and organization. Demonstrates quality and effectiveness in work habits and clinical practice. Treats staff, physicians, patients and families with consideration and respect.
Responsibilities:
- Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
- Obtains and records initial assessment and establishes priorities according to patient age, symptoms and psychosocial needs.
- Re-assesses patients systematically to identify progress and trends that require intervention.
- Develops and implements a measurable individualized plan of care for the patient within the time frame established by Nursing Standards of Care.
- Makes comprehensive nursing decisions based on the interpretation of facts and evaluations of patient outcome; modifies the plan of care based upon the evaluations.
- Participates in patient/significant other health education and discharge planning.
- Implements and documents timely interventions appropriate to patient needs.
- Evaluates the plan of care.
- Performs various Point of Care testing procedures.
Staff Responsibilities:
- Utilizes effective communication strategies, which result in intended outcomes.
- Delegates unit work assignments appropriately to ensure completion of required patient care support activities.
- Coordinates team assignments and makes adjustments based upon patient and unit needs; follows up on delegated patient care tasks for quality and completeness.
- Utilizes the appropriate chain of command for resolution of difficult issues.
- Participates in orientation of new staff/students on the unit.
- Functions as a resource to visitors, physicians and staff; greeting them promptly and courteously.
- Promotes a positive work environment as evidenced by demonstrating a professional, supportive attitude for the unit staff.
- Being receptive and responsive to new ideas.
- Participates in the unit’s growth and development through various mechanisms to improve organizational performance.
- Collaborates by working with others to achieve unit and organizational goals.
Customer Relations
- Exhibits behaviors and actions that create a high level of patient/customer satisfaction, positive patient/customer relations, and respect for the patient’s/customer’s rights needs, and confidentiality.
- Demonstrates effective communication and human relations skills, which promote harmony and teamwork.
- Presents behaviors and actions that maintain the hospital’s credibility, integrity, and positive image.
- Demonstrates behaviors and actions that support the mission, goals, and operations of the hospital and which contribute to continuous service improvement.
Job Requirements:
Education/Skills
- Graduate of an accredited program for Registered Nursing
- Current knowledge and skills appropriate to age/type of patient population served
- Knowledgeable and sensitive to patients’ rights in the delivery of care
- Communicates in a clear concise manner appropriate to the developmental age of patient.
Experience
- All newly hired nurses with two or less years of experience as a Registered Nurse will be hired in at a CN I status. A new hire can be considered for a higher clinical ladder level (level II and III only) based on years of relevant experience to the clinical area, national professional nursing certification, achievement of additional nursing education (B.S.N. and MSN).
Licenses, Registrations, or Certifications
- Current New Mexico RN license or current Compact state license. BLS Certification required or within 2 weeks of hire date. All other required certifications must be obtained within 6 months of hire date. If nurse has the required certifications at time of hire, they must maintain the certifications and will not have a grace period to renew.
In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame.
Work Schedule:
MULTIPLE SHIFTS AVAILABLE
Work Type:
Per Diem As Needed
Summary:
The Clinical Supervisor, in collaboration with and under the direction of the Nursing Department Director/Manager, is accountable for ongoing shift leadership and operations of a clinical department and for nursing care safety and quality. The Clinical Supervisor uses sound human resource and budget principles to guide the daily provision of nursing services to patients and families. The Clinical Supervisor supports comprehensive patient and family services through effective participation with the interdisciplinary team. The Clinical Supervisor is responsible for supervising nursing department associates and providing patient care when needed. Coaches and guides employees under his/her supervision. Demonstrates Professionalism and Excellence by performing as role model for clinical and service excellence.
Responsibilities:
- Demonstrates current, comprehensive, professional knowledge and skills in conformance with recognized nursing standards including the Patient Bill of Rights and Joint Commission/CMS regulations, Standards for Nursing Care for the Patient Care Unit and the New Mexico Nurse Practice Act.
- Conducts patient experience rounds to determine satisfaction with services and performs service recovery real-time. Assists manager/director in investigation of patient or physician complaints.
- Champions change by identifying obstacles and requesting resources for effective improvement.
- Prepares patient assignments based on patient need and associate competency level. Assigns unit tasks, meal/break time and ensures completion.
- Assists Patient Flow Supervisor in monitoring and improving patient flow metrics, including collaborating to determine appropriate placement based on patient needs.
- Promotes cohesive work teams and constructive conflict resolution, actively supporting intra- and inter-disciplinary teamwork, within the department.
- Monitors, coaches and reinforces associate's compliance with policy and procedures.
- Applies and holds associates accountable for infection control policies and processes.
- Monitors and coaches staff in hourly rounding and use of patient communication boards.
- Serves as clinical resource for associates related to complex clinical situations and invasive devices relevant to unit patient population.
- Monitors fall risk and skin at risk programs to ensure appropriate interventions are implemented to meet prevention strategies.
- Monitors pain management regimes with nursing staff and facilitates physician communication when not meeting patient pain goals.
- Facilitates associate participation in unit based multi-disciplinary rounds.
- Demonstrates awareness and implementation of National Patient Safety Goals as applicable in their area of practice. Monitors and coaches associates for compliance with NPSG.
- Reassesses the effectiveness of comfort measures (including PRN medications given) within 1 hour of intervention. Monitors associate compliance with this standard.
- Coaches and mentors associates to make cost effective decisions and use resources prudently achieving both productivity and competence expectations.
- Adheres to guidelines for IV therapy/Blood Administration. Monitors and coaches staff compliance.
- Adheres to medication administration guidelines and safe medication practices. Monitors and coaches staff to ensure for compliance with medication administration and safe medication practices.
- Utilizes AIDET to make a positive first impression. Monitors and coaches associates to achieve AIDET process.
- Demonstrates and takes responsibility for workplace safety. Exhibits knowledge regarding the hazard and injury reporting procedures.
- Accurately interprets monitored rhythms and intervenes according to hospital policies and standards.
- Assists with special procedures as applicable to patient population.
- Assists in data collection, assessment and documentation appropriate to nature and severity of the need of the patient population.
- Communicates appropriate data to the physician and other patient care team members.
- Ensures timely and accurate implementation of physician orders.
- Performs emergency equipment checks at start of shift.
- Primary responder to unit emergent events including Code Blue Alert and Rapid Response Team. (Critical Care responds to RRT throughout the organization).
- Code Blue Alert Management – Prepares patients for emergency treatment with thorough knowledge of emergency practices. Coordinates emergency measures to sustain life.
- Performs end of shift controlled substance count and ensures resolution of all Pyxis discrepancies prior to shift end.
- Provides appropriate hand-off communication with patient transitions of care.
- Assists manager/director in development of unit associate time schedule.
- Assists staffing office in determining real time staffing needs based on census, patient needs and skill set of associates.
- Assists with new associate selection and unit education-participating in staff interviews, setting clear staff performance expectations, encouraging staff development, and completing timely performance evaluations-including staff input in each process.
- Initiates first level counseling as appropriate. Assists manager/director in corrective action/discipline process as indicated.
- Performs patient care duties when appropriate.
Requirements:
Education:
- Graduate of an accredited school of Nursing. BSN preferred. National specialty certification preferred.
Experience:
- 3 years relevant experience preferred but not required.
- Must be able to demonstrate the knowledge and skills necessary to provide care/service appropriate to the age of the patients served on the assigned unit/department.
Certifications, Registrations, or Licenses:
- Current RN license in the State of New Mexico.
- Current BLS Certification.
- Current ACLS Certification or obtain within 6 months.
- Current PALS/NRP if applicable to area.
- Current TNCC if applicable to area or obtain within 6 months.
- Current CPI or equivalent must be obtained within six months for Behavioral Health and Emergency Department.
- BLS, ACLS and PALS must be issued through American Heart Association.
Work Schedule:
MULTIPLE SHIFTS AVAILABLE
Work Type:
Full Time
LOCATION
Las Cruces, NM
POSITION OVERVIEW
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Are you a friendly, reliable, and customer-focused individual looking to make a difference? Join our team as a Customer Service Representative, where you'll play a key role in delivering smooth, satisfying experiences for our clients.
In this role, you'll handle customer inquiries, resolve issues efficiently, and represent some of the most respected brands with professionalism and care.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
POSITION RESPONSIBILITIES
Key Responsibilities:
- Handle inbound calls, emails, or chats from customers.
- Provide accurate information about products, services, and billing.
- Resolve customer complaints and escalate when necessary.
- Maintain detailed records of customer interactions.
- Follow company procedures and compliance guidelines.
- Meet performance goals related to quality, efficiency, and customer satisfaction.
- Participate in training and coaching to improve service delivery.
CANDIDATE QUALIFICATIONS
Wonder if you are a good fit for this position?
All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
- Must be 18 years or older
- High school diploma or equivalent
- 1+ years of customer service experience, preferably in a contact center.
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Familiarity with CRM systems and call center tools.
- Fluent in English and Spanish
ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
POSITION OVERVIEW
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Are you a friendly, reliable, and customer-focused individual looking to make a difference? Join our team as a Customer Service Representative, where you'll play a key role in delivering smooth, satisfying experiences for our clients.
In this role, you'll handle customer inquiries, resolve issues efficiently, and represent some of the most respected brands with professionalism and care.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
POSITION RESPONSIBILITIES
Key Responsibilities:
- Handle inbound calls, emails, or chats from customers.
- Provide accurate information about products, services, and billing.
- Resolve customer complaints and escalate when necessary.
- Maintain detailed records of customer interactions.
- Follow company procedures and compliance guidelines.
- Meet performance goals related to quality, efficiency, and customer satisfaction.
- Participate in training and coaching to improve service delivery.
CANDIDATE QUALIFICATIONS
Wonder if you are a good fit for this position?
All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
- Must be 18 years or older
- High school diploma or equivalent
- 1+ years of customer service experience, preferably in a contact center.
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Familiarity with CRM systems and call center tools.
- Fluent in English and Spanish
CONDITIONS OF EMPLOYMENT
All MCI Locations
- Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
COMPENSATION DETAILS
Want an employer that values your contribution?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
- Paid Time Off: Earn PTO and paid holidays to take the time you need.
- Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
- Health Benefits: Full-time
Location: Las Cruces, NM
Job Type: Full-Time
Pay Types: Salary + Bonus
Benefits & Perks: Management: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, Advancement
Application Details: No Resume Required, On-site Interview
Position Overview: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
The Call Center Sales Manager oversees all aspects of our call center team. As a sales manager, you will ensure an exceptional customer experience in all customer touchpoints, including phone service and digital communication channels. This involves managing a team of supervisors to help develop efficient operations, promote sales and customer and services. You will work to continuously improve client metrics by providing leadership, direction, and motivation to the workforce.
Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred.
This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Position Responsibilities: Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account.
Key Responsibilities:
- Lead a team of 5-10 call center supervisors responsible for inbound and outbound representatives
- Responsible for coaching and developing reports on customer service processes and best practices.
- Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously
- Drive a culture of accountability, continuous improvement, and personal excellence
- Directs workforce management activities and sets performance goals and objectives accordingly
- Develop and maintain strategy on ensuring customer satisfaction on all service interaction
- Provide team motivation and development to maximize sales opportunities
- Responsible for the overall performance and productivity of direct reports
- Responsible for weekly payroll review and submission to ensure correct entries
- Responsible for driving the growth of revenue and profit originating from a call center
- Proven ability to meet performance, efficiency, and quality assurance targets
- Monitoring of individual and team results to identify and act on both positive and negative performance
- Communicate key messages effectively to ensure that direct reports are informed of process changes
- Provide regular feedback to supervisors regarding performance wins and areas of opportunity
- Work with other departments in the organization, such as quality assurance, training, IT, and recruiting
- Develop and audit quality assurance strategies to ensure the delivery of world-class service
- Determining work procedures, preparing work schedules, and expediting workflow
- Responsible for hiring, coaching and terminating call center employees
- Be a subject matter expert on your client's business
- Manage remote employees as needed.
- Other duties and responsibilities as assigned
Candidate Qualifications: It's about building relationships and turning the knowledge, you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Required:
- Must be 18 years of age or older
- High school diploma or equivalent
- Experience with data-entry utilizing a computer
- The ability to read and speak English fluently
- Have a wired, high-speed internet connection (Download speed of 20Mbps+)
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Ability to work regularly scheduled shifts within our hours of operation including the training period.
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred (Not Required):
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
Conditions of Employment: All MCI Locations
- Must be authorized to work in the country where the job is based.
Subject to the program and location of the position:
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Compensation Details: Want an employer that values your contribution?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
- Paid Time Off: Earn PTO and paid holidays to take the time you need.
- Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacationsand sometimes even cars!
- Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
- Retirement Savings: Secure your future with retirement savings programs, where available.
- Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
- Life Insurance: Access life insurance options to safeguard your loved ones.
- Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
- Paid Training: Learn new skills while earning a paycheck.
- Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
- Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life: MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific
Benefits:
- 401(k)
- 401(k) matching
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Training & development
- Wellness resources
Seeking a job that fits around your life? Look no further! We provide flexible scheduling options, so you can balance work and personal commitments. Embrace the possibilities by adding this side gig or growing a new career at Jackson Hewitt and apply today! If you join our team as an Entry-Level Tax Preparer, you'll conduct one-on-one tax interviews with clients, start to develop your book of business, and provide exceptional customer service. You will also have the opportunity to expand your skill set with professional development and continuous training. No matter your work background or experience level, we welcome you to apply! Perks:
- Hourly pay + competitive bonus program
- Flexible Schedule Options Work that works for you!
- Full Time and Part Time, Seasonal and Year Round
- Heath & wellness benefits
- 401K and other perks
- Corporate discount program
- Free tax preparation training and PTIN registration
- Free continuing tax education
- Enrolled Agent materials and testing reimbursement
- Discounted Friends and Family tax returns (terms apply)
What you need:
- Passion for providing extraordinary customer service
- Excellent communication and interpersonal skills
- Ability to thrive in a fast-paced work environment
- Basic computer skills
- Willingness to learn
If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today!
Compensation: $14.00 - $16.00 per hour
Working at Jackson HewittJackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more.
Taxes are fun (really!)Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.
As a technical support representative, you will handle blended inbound phone interactions with residential and business customers. You will troubleshoot account issues, provide general customer service, and up-sell customers on products and services when appropriate.
There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program; however, we can usually find something that works for everyone.
This is an entry-level position that offers on-the-job paid training. While prior contact center experience isn't required, experience in customer service, tech support, inside sales, or back-office support is a plus. Candidates should be highly reliable, have excellent communication skills and be willing to constantly learn on the job.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
Position ResponsibilitiesThis position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.
Essential Duties
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Ensure first call resolution through problems solving and effective call handling
- Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
- Accurately document and process customer claims in appropriate systems
- Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
- Comply with requirements surrounding confidential information and personal information
- Escalate customer issues to the appropriate staff and managerial for resolution as needed
- Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
- Adhere to all attendance and work schedule requirements
We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred (Not Required)
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
- All MCI Locations
- Must be authorized to work in the country where the job is based.
- Subject to the program and location of the position
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Want an employer that values your contribution?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
- Paid Time Off: Earn PTO and paid holidays to take the time you need.
- Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
- Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
- Retirement Savings: Secure your future with retirement savings programs, where available.
- Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
- Life Insurance: Access life insurance options to safeguard your loved ones.
- Supplemental Insurance: Accident and critical illness insurance
- Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
- Paid Training: Learn new skills while earning a paycheck.
- Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
- Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
Physical RequirementsThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
Reasonable AccommodationConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
Diversity and EqualityAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition,
Bold Safe Trucking is a top employer of CDL Truck Drivers across the country. In addition to a great starting salary, we offer great benefits and great schedules. Come work for a great company that takes pride in its Drivers.
CDL-A Driver / Truck Driver Responsibilities- Reefer
- Kenworth T680
- Run all 48 states
- No Touch Freight
- Automatics
- Pay: $.50-$.65cpm (depending on verifiable experience)
- Average $1150 - $1625 per week
- Average 2300 - 2500+ miles weekly
- Home Time: 1 day home for every week out
- Out 3-4 weeks and home 3-4 days; driver can accumulate up to 12 days off
- Detention pay, stop pay and layover pay
- 1 year of verifiable OTR experience in the past 5 years
- Valid CDL's must be in the same state that the driver currently lives in
- Training time does not count
- No more than 3 moving violations in the past 3 years
- No more than 3 jobs in the past year
- No Preventable Accidents in the past 6 months; no more than 1 Preventable Accident in the past 12 months
- No reckless driving in the past 5 years
- No terminations due to an accident from last job. All other terminations will be reviewed
- DUI must be outside of 3 years
- Felonies and misdemeanors will all be reviewed by Security. Automatic Declines for Vehicular Manslaughter and Grand Theft Auto
- Must pass a Urine drug screen required
- No failed drug test or refusals ever
- Will consider a driver on probation or parole as long as a letter from PO is provided
- $1000 guaranteed minimum weekly pay if driver is available for work, has no service failures or preventable accidents
- Weekly pay
- Vacation pay
- Safety bonus opportunity
- Full benefits after 60 days
- 3 day orientation in Olathe, KS; $100 per day
- Drivers take trucks home. Must have safe place to park
Apply immediately, fill out application below, or call 972-342-8933 and ask for LaTasha
USBP is hiring immediately for full-time, career positions , where your prior law enforcement officer (LEO) experience may qualify you for higher-graded Border Patrol Agent (BPA) opportunities.
Whether you gained this experience as part of a military police unit or as a member of a state or local law enforcement organization, you have an opportunity to work with highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission.
Now is the time to make your move, along with excellent base pay, location pay, exceptional benefits, and job stability, USBP is offering up to $60,000 in additional incentives to newly appointed Agents (see details below).
Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences.
Relocation may be required.
Customs and Border Protection (CBP) is hiring immediately for these full-time, career Law Enforcement Officer (LEO) opportunities.
Salary and Benefits: Salary for newly appointed law enforcement Border Patrol Agents varies from: Overtime Pay: Up to 25% Duty location impacts pay rates; All Border Patrol Agents may select from an array of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan that is similar to traditional and ROTH 401(k) offerings.
*Recruitment Incentive
* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102 ) will be offered up to a $20,000 incentive.
The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location.
Retention Incentive
* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.
Big Bend Sector Stations
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*Presidio, Van Horn,
*Sanderson, Alpine,
*Sierra Blanca, Marfa Buffalo Sector Stations
- Wellesley Island Del Rio Sector Stations
- Del Rio, Brackettville,
*Comstock, Eagle Pass North, Eagle Pass South, Carrizo Springs, Uvalde El Paso Sector Stations
- Alamogordo, Clint, Deming, El Paso, Fort Hancock, Las Cruces,
*Lordsburg, Santa Teresa, Ysleta El Centro Sector Stations
- El Centro, Indio, Calexico Grand Forks Sector Stations
- Pembina Havre Sector Stations
- Havre, Malta, Plentywood, Scobey, Sweetgrass Houlton Sector Stations
- Calais, Fort Fairfield, Jackman, Rangeley, Van Buren Laredo Sector Stations
- Laredo South, Cotulla,
*Hebbronville, Laredo West,
*Freer, Laredo North, Zapata Rio Grande Valley Sector Stations
- Rio Grande City, Fort Brown, McAllen, Brownsville, Falfurrias, Weslaco, Kingsville, Harlingen San Diego Sector Stations
- Boulevard, Brownfield, Campo, Chula Vista, Imperial Beach, Murrieta, San Clemente Spokane Sector Stations
- Colville, Curlew, Metaline Falls, Oroville Swanton Sector Stations
- Beecher Falls, Burke, Champlain, Newport, Richford Tucson Sector Stations
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*Ajo, Tucson, Nogales, Douglas, Brian A Terry, Sonoita, Casa Grande, Three Points Substation, Willcox Yuma Sector Stations
- Blythe, Yuma, Wellton Duties and Responsibilities: Detecting and questioning people suspected of violating immigration and customs laws and inspecting documents and possessions to determine citizenship or violations.
Preventing and apprehending aliens and smugglers of aliens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations.
Performing farm checks, building checks, traffic checks, city patrols, and transportation checks.
Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.
Qualifications: GL-9: You qualify for the GL-9 grade level if you possess one (1) year of specialized experience, equivalent to at least the next lower grade level, performing duties such as: Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence.
Apprehending, physically restraining, or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws.
Proficient in the use of firearms, preparing investigative reports, serving court orders (e.g., and gathering evidence for criminal cases prosecuted through the court system.
GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as: Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, federal, or military law enforcement official.
Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, federal, or military law enforcement official.
Apprehending violators of state, federal, or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment.
Make arrests and exercise sound judgment in the use of firearms; or develop and maintain contact with a network of informants.
There are no education substitutions for the GL-9 or GS-11 grade-level Border Patrol Agent opportunities.
Citizen to apply for this position.
S.
residency (including protectorates as declared under international law) for at least three of the last five years.
In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions.
Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03.
The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.Veterans' Preference : You may also be eligible for an excepted service Veterans' Recruitment Appointment (VRA).
The age restriction does not apply if you are Veterans' Preference eligible.
Formal Training : Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement, and USBP-specific operations, driver training, physical techniques, firearms, and other courses.
Border Patrol work requires the ability to speak and read Spanish, as well as English.
Border Patrol Agents will be provided training to become proficient in the Spanish language at the Academy.
Click the Apply button on this site.
You will be linked to the CBP Talent Network registration page.
For Position of Interest, select Border Patrol Agent, and then complete the pre-screening questions.
You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application.
Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.
If you have questions about the application process, contact a recruiter through the U.Border Patrol page: /s/usbp.
NOTE: As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.
