Jobs in Meiners Oaks California

About the Company

Zeektek is an IT staffing and solutions company located in the Greater Sacramento area. Founded in 2016 by staffing industry veterans John Stuart and Chad Daugherty, Zeektek was formed under the most basic of principles and qualities – loyalty, good listening and honesty. Zeektek is intensely focused on people, community and technology. For these efforts, Zeektek has been recognized with numerous awards and ranked on several industry lists, including Staffing Industry Analysts’ Best Staffing Firms list.

About the Role

The Operations Specialist defines, supports and manages key processes throughout the employee lifecycle, ensuring efficient and accurate methods and operations. This role is responsible for all aspects of employee onboarding and offboarding, assisting with benefits administration, and supporting payroll processing and client invoicing activities. The Operations Specialist maintains organized records, ensures accuracy of employee data, and supports compliance with company policies and regulatory requirements. Strong organizational and analytical skills are essential to effectively manage multiple processes and contribute to the smooth operation of day-to-day business functions.

Responsibilities

Onboarding & Offboarding

• Review Client Services Agreements for background and drug screening requirements. Ensure these requirements are met during the onboarding process.
• Manage Zeektek’s new hire onboarding, ensuring data accuracy and process efficiency.
• Work with providers to create background check and drug screening packages that meet client requirements.
• Report background check and drug screening results to Recruiters, Account Executives and, when needed, Clients.
• Manage employment eligibility process in accordance with the US Customs and Immigration Services requirements. Conduct periodic audits to ensure compliance. Monitor eVerify reporting.
• Secure and manage third party vendors who will assist in the efficiency of the onboarding process (DocuSign, i9everywhere, training vendors).
• Upload required documents to Client’s VMS site as needed.
• Manage Zeek’s health insurance enrollment/waiver process. Communicate with staff on enrollment process and requirements.
• Manage 401(k) communication to staff at entry dates.
• Provide employee support as needed throughout the onboarding process.
• Work with Zeek’s Consultant Success Manager to transition communication once onboarding is done.
• Manage the offboarding process including sending state required documents to employees upon termination.
• Create and maintain process manuals for reference.

Payroll and Billing

• Provide support and act as backup to the weekly payroll and client invoicing process.
• Reconcile payroll and billing across multiple systems.
• Work with employees and third-party vendors (VMS) to guarantee accuracy in time reporting and billing.

Qualifications

Required Skills

Strong analytical skills with the ability to review data and identify discrepancies. Must be proficient in Excel.

Exceptional organizational and time-management skills with high attention to detail.

Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Able to handle sensitive data in a confidential manner.

Ability to collaborate across functions, leadership levels, clients and vendors.

Strong communication and problem-solving skills.

Preferred Skills

Knowledge of QuickBooks

Prior experience working in the staffing industry

Benefits of Working at Zeektek

• 401(k) with company match
• Medical, dental, and vision insurance
• Company outings and team events
• A high-performance culture that rewards results
• Unlimited Paid Time Off

Overview:

Our client, is a U.S. Fortune 1,000 company and a major process services provider to government health and human services agencies in the United States seeks a Bilingual Customer Service representative.

*** Candidate must be authorized to work in USA without requiring sponsorship ***

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*** Location: Rancho Cordova, CA 95670

*** Duration: 3+ months

Important:

• Schedule: Monday–Friday, 9:00 AM–6:00 PM PST
• Work Arrangement: Initial training onsite; remote work permitted after training completion

Job Overview:

The Bilingual CSR will support customers by handling inbound and outbound calls, assisting with enrollment-related transactions, and providing accurate information regarding program services, policies, and procedures. This role requires strong communication skills, adaptability, and the ability to perform effectively in a fast-paced, production-driven environment.

Job Functions:

• Respond to inbound 800-line calls and complete outbound support calls.
• Answer customer questions clearly and professionally, escalating or referring callers to supervisors, county representatives, or state agencies when needed.
• Assist beneficiaries with enrollment transaction requests, as applicable.
• Maintain current knowledge of client programs, policies, procedures, and desk guidelines.
• Ensure adherence to contract compliance provisions relevant to the role.
• Follow all position-specific policies and procedures while meeting quality and production expectations.

Required Qualifications:

• High school diploma, GED, or equivalent certification.
• At least 1 year of experience in customer service, call center, or a related field.
• Bilingual fluency in English and one of the following languages: Spanish, Japanese, Thai, Laotian, Mandarin, Cantonese, Cambodian, Korean, Russian, Vietnamese, Tagalog, or Armenian.
• Strong computer literacy and ability to quickly learn new software programs.
• Ability to follow procedures and meet established quality and productivity standards.
• Excellent organizational, interpersonal, written, and verbal communication skills.
• Ability to work both independently and collaboratively as part of a team.

Preferred Requirement:

• Experience in a health or human services environment.
• Prior public-facing call center experience.

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I'd love to talk to you if you think this position is right up your alley, and assure prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Sam Banga

Lead Recruiter

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally: as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.