Jobs in Mclean Virginia Remote

Project Manager – Interiors & Class A Tenant Fit-Outs

Are you an experienced Project Manager who thrives in fast-paced environments, specializing in high-end interior construction and Class A tenant fit-outs? Our client, a premier General Contractor renowned for delivering exceptional commercial spaces across the DC, Maryland, and Virginia areas, is looking for you!

What You’ll Do:

• Lead high-profile interior construction projects, ensuring timely and on-budget completion.
• Manage client relationships, subcontractors, schedules, budgets, and quality control.
• Collaborate closely with architects, engineers, and stakeholders to deliver stunning Class A office environments and upscale interior renovations.
• Oversee project documentation, reporting, and compliance with safety and regulatory requirements.

What You Bring:

• Proven experience managing interior renovation and tenant fit-out projects, ideally within Class A commercial properties.
• Exceptional ability to communicate effectively with diverse stakeholders and lead project teams.
• A track record of delivering projects that reflect high-quality workmanship and client satisfaction.
• Strong organizational, problem-solving, and financial management skills.

Why This Opportunity?

• Join a highly respected contractor known for its excellence in the commercial construction industry.
• Work on exciting projects with prestigious clients across the DC, Maryland, and Virginia areas.
• Enjoy competitive compensation, comprehensive benefits, career growth, and a supportive, collaborative company culture.

If you excel in creating impactful spaces and are ready to take your career to the next level, we want to hear from you!

MedStar Georgetown University Hospital — a proud Magnet® designated academic medical center — is seeking experienced and passionate Clinical Nurse Educators to join our Division of Nursing. This is an exciting opportunity to shape the future of nursing practice, support clinical excellence, and elevate patient care through evidence-based education and professional development.

About the Role

The Clinical Nurse Educator provides educational leadership that supports excellence in nursing practice and aligns with MedStar Georgetown’s mission, vision, values, and Magnet standards. This role is essential in advancing clinical competency, supporting certification, and integrating evidence-based practice throughout nursing teams.

We are currently seeking candidates with experience in the following areas

• Operating Room 
• Pre and Post Perioperative Services
• Surgical Transplant ICU

 Key responsibilities include:

• Serving as a mentor, coach, and role model for experienced and new to practice nursing staff.
• Assessing staff learning needs and designing, implementing, and evaluating education programs and unit-based orientation.
• Supporting certification and professional development, including specialty fellowship programs.
• Leading and participating in performance improvement, quality initiatives, and nursing research.
• Collaborating across interdisciplinary and academic partners to support clinical and educational objectives and enhance practice environments.
• Promoting shared governance through active participation in nursing councils, committees, task forces, and system initiatives.

Qualifications

• Bachelor’s Degree in Nursing required
• Master’s Degree in Nursing Education or related field preferred
• Current D.C. RN license required
• Certification in Nursing Education or clinical specialty required within 1 year

What We Offer

• Opportunities to actively contribute to Magnet®-driven practice excellence
• Collaboration across a nationally recognized academic medical center
• Support for professional growth, certification, and continuing education
• A culture grounded in cura personalis — care of the whole person

Join Us

If you are inspired to develop nurses, elevate clinical practice, and lead through education and mentorship, we invite you to apply and make a meaningful impact at MedStar Georgetown.

Unit Highlights

Key Responsibilities

As a Clinical Nurse, you will provide skilled, compassionate care to patients and families across a spectrum of needs—from routine to highly complex. You will assess evolving patient conditions, identify actual and potential health concerns, and develop appropriate care plans. Interventions may be delivered directly or coordinated through collaboration with other members of the nursing team.

Nursing Benefits

• Nationally recognized nurse wellbeing resources
• Comprehensive health benefit plans
• Generous paid time off and flex scheduling options
• Retirement plans with match
• Tuition assistance to advance your education
• Systemwide referral bonus program—up to $6,000 for each RN and up to $4,000 for each LPN that joins MedStar Health
• Relocation assistance up to $5,000
• Free parking for associates

Qualifications

• ADN, BSN, MSN, or CNL from an accredited School of Nursing required.
• Prior Clinical Nursing Experience preferred.
• Active DC RN License and Basic Life Support for Healthcare providers required (AHA or American Red Cross).

Make a Positive Difference
At MedStar Health Home Care, RNs make a positive difference in people’s lives by helping patients heal in the comfort of their own homes. RNs support care plans for each patient and then help patients and their caregivers achieve progress toward their goals for improved health and independence.  As a RN at MedStar Health Home Care, you have the autonomy to make individualized patient-centered decisions to promote optimal clinical care.

The homecare team includes nurses, physical and occupational therapists, speech and language pathologists, medical social workers, and home health aides who are dedicated to meeting patient needs 24/7/365.

Join an award-winning organization
Recognized as a Home Care Elite agency for 10 consecutive years, ranked in the top 25% of agencies in the nation. 2025 Best Home Care Leader in Training Award recipient. MedStar Health Home Care is a “Standout” home health agency, according to the 2024 Healthiest Maryland Businesses Wellness at Work Recognition. This is the third year that MedStar Health Home Care has received the honor, which recognizes our commitment to have well-established worksite wellness practices that promote a culture of health.

Key Responsibilities

As a Clinical Nurse, you will provide skilled, compassionate care to patients and families across a spectrum of needs—from routine to highly complex. You will assess evolving patient conditions, identify actual and potential health concerns, and develop appropriate care plans. Interventions may be delivered directly or coordinated through collaboration with other members of the nursing team.

Nursing Benefits

• Nationally recognized nurse wellbeing resources
• Comprehensive health benefit plans
• Generous paid time off and flex scheduling options
• Retirement plans with match
• Tuition assistance to advance your education
• Systemwide referral bonus program—up to $6,000 for each RN and up to $4,000 for each LPN that joins MedStar Health
• Relocation assistance up to $5,000

Qualifications

• ADN, BSN, MSN, or CNL from an accredited School of Nursing required.
• 1-2 years RN experience (ICU, CCU, Med-Surg, Oncology, Gerontology) within last 5 years required or 1-2 years Home health nursing experience preferred
• Active DC RN License and Basic Life Support for Healthcare providers required (AHA or American Red Cross).

MedStar Georgetown University Hospital — a proud Magnet® designated academic medical center — is seeking experienced and passionate experienced nurses to join the MedStar Georgetown Transplant Institute.  This is an exciting opportunity to join a nationally recognized abdominal transplant program and to be a part of making a huge difference in patient’s lives and developing expertise in transplant.

About the Role

The Transplant Nurse Coordinator provides patient care for transplant patients following established standards and practices. Functions to advance the clinical mission and goals of the MedStar Georgetown Transplant Institute through collaborative relationships within the Medical Center.

We are currently seeking experienced nurses interested in 

• Pre Kidney Transplant
• Post Kidney Transplant
• Post Liver Transplant

 Key responsibilities include

• Communicates with potential transplant candidates and/or referring physicians.
• Facilitates the evaluation of both pre- and post-transplant patients by interfacing with referring physicians, Transplant hepatologists, Transplant nephrologists, Transplant surgeons, scheduling coordinators, consultants, insurance coordinators, and social workers. Primary responsibility for the planning implementation and evaluation of this process.
• Coordinates evaluation with the patient/family and appropriate members of the hospital, the transplant team, the patient's primary care physician and cardiologist and clinical consultants.
• Assess patients for placement on the transplant waiting list.
• Coordinates the complex management and education of patients' pre- and post-transplants. Communicates with the United Network for Organ Sharing (UNOS) to maintain an accurate and current patient waiting list.
•  Participate in clinical rounds meetings, conferences consultations and educational programs designed to increase knowledge and to improve patient care and staff performance; serve as a consultant to physicians and staff members regarding services in the specialty area

Qualifications

• Bachelor’s degree in nursing required. 
• Active DC RN License and Basic Life Support for Healthcare providers required (AHA or American Red Cross)
• 3-4 years professional nursing experience required
• Previous transplant, hepatology, outpatient or dialysis experience preferred
• CCTC - Certified Clinical Transplant Coordinator preferred

 What We Offer

• Culture- Collaborative, inclusive, diverse, and supportive work environment.
• Career growth- Career mentoring to help you pursue your passions and gain skills to enhance your value.
• Wellbeing- Competitive salary and Total Rewards benefits to help keep you happy and healthy.
• Reputation- Regional & National recognition, advanced technology, and leading medical innovations. Magnet® Recognition.

Join Us

If you are inspired to work in a nationally recognized abdominal transplant program, make a huge impact in your patients and their family’s life, elevate clinical practice and be a part of cutting edge transplant treatment, we invite you to apply and make a meaningful impact at MedStar Georgetown.

Ready for a role that supports your unique calling in patient care and fits your life? At Dominion Hospital, you’ll find clear pathways to advance backed by our unmatched nationwide transfer policy that lets you grow your career when the time is right for you. With mentorship opportunities, clinical education courses, professional certification support, and educational assistance, you will have all the resources you need to build the career of a lifetime.  

***$15,000 SIGN ON BONUS FOR QUALIFYING CANDIDATES***

The Registered Nurse coordinates and delivers high quality, patient-centered care per the nature and specific requirements of the department, and consistent with the scope and standards of practice for the relevant state and specialty. In collaboration with medical providers and other members of the care team, the RN provides individualized, comprehensive, and compassionate care using established nursing models such as “Assess, Perform, Teach, and Manage.” The RN serves as an advocate for patients/families/caregivers and models a commitment to the organization’s vision/mission/values to support an unparalleled patient experience and clinical outcomes that contribute to overall departmental performance.

What you will do in this role:

• Assesses patient condition during admission and during each shift as scheduled and/or as needed, identifying and reporting any changes in patient status.
• Performs procedures, monitoring, or other functions as ordered by the medical provider(s). Documents the administration of care in the patient medical record in a timely and thorough manner.
• Performs exceptional care by responding promptly to patient requests. Strives to anticipate patient needs and resolve them proactively.
• Manages the quality of care by collaborating with a multidisciplinary team to coordinate, evaluate, customize, and deliver a holistic patient treatment plan that promotes and supports recovery.
• Manages the continuation of care by serving as the interface between healthcare providers and community support systems who coordinate ongoing care needs for specialized patient groups.

• Basic Cardiac Life Support must be obtained within 30 days of employment start date
• Nonviolent Crisis Intervention must be obtained within 30 days of employment start date
• (RN) Registered Nurse
• Associate Degree

Dominion Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Dominion Hospital has provided quality healthcare services for close to 50 years! Our 116-bed hospital is one of the region's leading mental healthcare facilities in Northern Virginia. Our convenient location in suburban Falls Church, VA, offers a full range of treatment options with a distinctive focus on crisis intervention and stabilization through our inpatient, partial hospitalization programs (PHP), and intensive outpatient (IOP). Our inpatient programs are comprised of five distinct units. These units include Child, Adolescent, Adult, Eating Disorders, and Complex Trauma and we maintain complementary PHPs and IOPs to match. We maintain an excellent outpatient referral network. Our patients receive the best quality care through specialized services in safe, healthy, confidential, and trauma-informed environments.

At Dominion Hospital, our care like family culture extends to our patients, our people, and our community. We are committed to each other. When we join together, our patients are cared for in the safest and most compassionate way.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times.  In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Nurses play a pivotal role and are the backbone of healthcare delivery. At HCA Healthcare, we are dedicated to ensuring nurses have necessary tools and resources to provide world-class patient care, advocating for the profession and helping to shape the future of nursing."

Sammie Mosier, DHA, MA, BSN, NE-BC

Senior Vice President and Chief Nursing Executive, HCA Healthcare

Join a family that cares about every stage in your career! We are interviewing candidates for our Adult Mental Health Nurse - RN opening. Apply today and a member of our Talent Acquisition team will reach out.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

*At Securian Financial the internal position title is Data Science Sr Analyst or Data Science Consultant. The title and salary will be determined based on experience and applied skills.*

Summary

As an Operational Support Data Scientist at Securian Financial, you will bridge advanced analytics and day-to-day business operations by designing, deploying, monitoring, and continuously improving AI-driven solutions that support enterprise processes.

This role focuses on supporting reliable, scalable, and explainable AI solutions that enhance operational efficiency, decision support, customer experience, and risk management across Digital, Marketing, Sales, and Servicing functions.

You will operate at the intersection of data science, MLOps, and the business - ensuring models are maintained, enhanced, monitored, and aligned with Securian's Enterprise Data Strategy Vision and Operating Principles.

Responsibilities include but are not limited to:

AI Solution Development & Deployment

• Work with business teams to enhance existing solutions to enhance and optimize existing AI/ML solutions.

• Deploy and manage solutions using cloud-native tools (e.g., AWS SageMaker).

Operational Model Support & Optimization

• Monitor model performance, data drift, and operational KPIs.

• Troubleshoot production issues and continuously enhance and optimize models for performance, stability, and cost efficiency.

• Establish measurement frameworks to quantify operational impact of deployed solutions.

Data Engineering & Analytical Execution

• Transform structured, semi-structured, and unstructured data into actionable features and insights.

• Perform exploratory analysis and visualization to identify operational improvement opportunities.

• Collaborate with engineering teams to productionize data solutions.

Stakeholder Engagement & Explainability

• Partner with cross-functional operational stakeholders to understand business workflows and translate them into AI-enabled solutions.

• Communicate complex AI methodologies and results clearly to technical and non-technical audiences.

• Ensure model transparency, explainability, fairness, and ethical AI application in alignment with enterprise governance standards.

Required Qualifications

• Demonstrated experience developing, deploying, or supporting production AI/ML models in cloud environments.

• Strong proficiency in Python and experience with tools such as AWS SageMaker and GitHub.

• Experience building operationalized data science solutions (not just prototypes).

• Strong understanding of statistical modeling, machine learning algorithms, and model validation techniques.

• Ability to clearly explain technical concepts, model outputs, and operational trade-offs to stakeholders.

• Strong ethical judgment with a commitment to responsible and unbiased AI development.

Preferred Qualifications

• 2+ years of hands-on experience in data science, applied AI, or machine learning.

• Experience supporting AI solutions in operational or production environments.

• Familiarity with MLOps practices, model governance frameworks, and automation tooling.

• Experience working in regulated industries (financial services preferred).

#LI-hybrid **This position will be in a hybrid working arrangement.**

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes) you'll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

The estimated base pay range for this job is:

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

• We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

• Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

• Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

• Mental Wellness and Disability

• Pride at Securian Financial

• Securian Young Professionals Network

• Securian Multicultural Network

• Securian Women and Allies Network

• Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).

To view our privacy statement click here

To view our legal statement click here

Quality Assurance Analyst II (Hybrid)

Chicago, IL

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Quality Assurance Analyst II on our AMA Insurance team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Quality Assurance Analyst II, you will be responsible for executing quality assurance activities
throughout the software development lifecycle. This role focuses on designing and
executing test plans, validating functional requirements, identifying defects, and
collaborating with internal teams to support successful deployment of reliable
software. This role ensures software meets defined technical specifications and
business requirements through established QA processes and testing practices.

RESPONSIBILITIES:

Test Planning and Test Case Development

• Define testing scope by developing comprehensive test
  plans
• Ensure project timelines for testing are adhered to
• Create detailed, reusable test cases and scripts
• Ensure test cases cover all functional, performance
  and security scenarios

Test Execution, Validation, Regression Testing and Defect Management

• Executes manual and
  automated testing to ensure all functional requirements are successfully
  processed
• Re-test existing
  features after new code is added to ensure no new defects were introduced
• Identify, document, and track software bugs. Collaborate with development team to resolve
  issues

Release Readiness and Collaboration

• Conduct smoke testing to validate release readiness
• Provide testing results, risk assessments, and
  recommendations to stakeholders to support release decisions
• Participate in Agile ceremonies, such as sprint
  planning and code reviews
• Provide feedback on testability and potential risks
  early in the cycle

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's degree preferred or equivalent work experience and HS diploma/equivalent education required
   
2. 3+ years of experience in quality assurance,
   with recent hands-on QA practice
3. Demonstrated experience testing Life and Disability
   insurance applications or systems
4. Demonstrated ability
   to multi-task and effectively manage multiple, concurrent projects to succed in
   a results driven environment
5. Polished interpersonal
   skills, including relationship building skills
6. Strong verbal and
   written communication skills to effectively communicate with all levels of
   management and staff
7. Demonstrated
   experience in transactional testing scenarios
8. Must be very detailed oriented and very
   sensitive to deadlines
9. Strong problem-solving
   skills
10. Ability to work
    independently or in a team setting equally effectively
11. Ability to work
    effectively in a fast-paced environment with competing priorities and delivery
    timelines

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $74,160-$98,318. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

In this position, you will underwrite new and renewal business which includes solicitation, selection and pricing of highly complex multi-line risks (workers compensation, commercial auto, general liability). You will actively and creatively pursue new commercial insurance solutions including guaranteed cost, large deductible and retro account opportunities throughout the territory through your network of national and regional brokers and agents. Maintain and develop prospects in order to have a strong base of future opportunities to build your large account book. Contribute to the development of broker and agency management strategies and lead the development and execution of relationship management plans.

Responsibilities:

• 
  
  
• Analyze, select and profitably price coverage for commercial risks and determine terms and conditions of coverage on new and renewal business.
  
  
• Apply and conform to underwriting rules and guidelines, rating manuals, insurance laws/ regulations.
  
  
• Utilize a consultative selling approach to generate new business consistent with underwriting strategy and in coordination with service team members to include accurately assessing the needs of the broker and the client and formulating solutions that effectively address those needs.
  
  
• Analyze underwriting & marketing activities and corresponding results; prepare reports to management.
  
  
• Mentor and provide technical training and guidance to coworkers.
  
  
• Determine, coordinate and direct account management activities with various departments.
  
  
• Negotiate and deliver proposals to producers and buyers.
  
  
• Develop and maintain client relationships and coordinate service team efforts.
  
  
• Identify opportunities for organizational improvement and recommend solutions.
  
  
• Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
  
  

• 
  
  
• Bachelor's degree or equivalent experience required.
  
  
• 7 years of casualty underwriting with an insurance carrier required
  
  
• Advanced understanding and technical knowledge of underwriting mechanics and fundamentals
  
  
• Advanced knowledge of casualty coverage and loss sensitive deal structures (retrospective rating, large deductible, captive, and self-insurance). Additional knowledge in financial analysis, account management and collateral management is desired.
  
  
• Advanced knowledge of local and regional market conditions as well as industry trends.
  
  
• Advanced knowledge of underwriting territory and strong relationships with the local distribution network (local and regional agents, national and regional brokers, and select consultants).
  
  
• Demonstrated proficiency in the successful marketing and prospecting of business opportunities, as well as, relationship building and agency management skills.
  
  
• Ability to create a presence that conveys interest, conviction, and energy in maintaining relationships with external business partners.
  
  
• Strong ability to effectively communicate verbally and in writing to uncover business needs.
  
  
• Ability to foster creative solutions that resonate with external business partners.
  
  
• Ability to interact with various levels of management and support personnel.
  
  
• Advanced skills in marketing, analysis, decision making/problem solving, planning and organizing; sales and negotiation and mathematical proficiency.
  
  
• Strong desire to work collaboratively and foster a team oriented environment with Claims, Risk Control and other departments.
  
  
• Willingness to travel for business purposes. Underwriters are expected to be visible with their agents and brokers in order to develop and maintain solid relationships and generate an adequate flow of qualified business.
  
  
• Chartered Property Casualty Underwriter (CPCU); Associate in Risk Management designation or other professional designations are desired.
  
  

Customer Success Manager

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Customer Success Manager on our Marketing & Member Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Customer Success Manager, you will be responsible for ensuring best-in-class customer experience and product usage for all group membership institutions. This role will be a point of customer contact and work closely with day-to-day program administrators to understand their needs, tailor solutions, execute product onboarding/training, and implement outreach programs to increase engagement KPIs. The AMA Customer Success Team represents AMA externally, creates and maintains a robust case study and testimonials library, and provides recommendations for optimizing products to drive group membership growth and increase customer/member engagement.

RESPONSIBILITIES:

• Maintain a comprehensive understanding of target audience needs, issues, and relationships to enhance
• existing programs.
• Work with sales and product team to guide customers through the onboarding process, ensuring they understand the product/service and its features and have clearly defined KPIs.
• Provide robust training and onboarding experience that leads to learner activation and engagement.
• Identify opportunities for upselling/cross-selling group membership curriculum, content, and membership benefits.
• Maintain a deep understanding of the company's products/services and stay updated on new features and enhancements.

• Continuously work to improve customer experience, build trust, transparency, and safeguard/increase customer retention.
• Establish and maintain customer relationships and provide high-level technical and product support. Address customer concerns, inquiries, and issues promptly and effectively.
• Collaborate with internal teams (e.g., support, sales, product) to ensure outreach programs and communication tactics are optimized and drive KPIs.
• Identify satisfied customers and secure/curate testimonials and/or case studies.
• Assist with recognition program to reward/amplify top customers/institutions.

• Research, monitor, report, and recognize customer performance.
• Ensure accurate and comprehensive data reporting through CX digital monitoring tools and product analytics.
• Produce regular reports on customer success metrics and key performance indicators.
• Utilize Salesforce to document customer interactions and maintain accurate customer data.

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's degree in healthcare administration, business, communications, or related field required.
2. Minimum of 5+ years account management and customer relationship management experience required.
3. Previous experience in graduate medical education administration or related healthcare account/relationship management roles, preferred.
4. Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
5. Analytical, goal-oriented, and creative individual with excellent communication skills (written and verbal) able to excel in a matrixed environment and strong client management skills.
6. Experience developing and maintaining customer relationships as well as driving programs/products forward to successful completion and growth.
7. Strong external presence to communicate with external stakeholders and customers.
8. Familiarity with accreditation standards, particularly ACGME regulations and LCME standards, is a plus.
9. Familiarity with learning management systems/online education programs
10. Some travel required.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $87,394-$115,797. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

College of Nursing and Health Sciences

Departments of Community Health and Adult Health Nursing

Online Part-Time Lecturers

The Nursing Departments invite dedicated and experienced faculty who are interested in Online Part-time Lecturer (PTL) opportunities at the undergraduate and graduate levels for didactic and practicum assignments. Online Part-time faculty are expected to teach in an asynchronous online format through our learning management system (LMS), engage in course-based continuous quality improvement/assessment per college processes, and be committed to rapid pedagogical and other academic process changes. Up-to-date vaccinations may be necessary as driven by environmental and practice conditions.

Opportunities for Undergraduate and Graduate Level Teaching

Opportunities primarily include didactic teaching in the RN-BSN, Accelerated BSN, MS (Nursing Education & Global Health Tracks), and DNP Tracks. Opportunities for practicum teaching may also be available.

Educational Requirements - Undergraduate-Level Teaching

Individuals will have a minimum of a master's degree in nursing from an accredited institution and clinical practice experience as required for the teaching assignment.

Educational Requirements - Graduate-Level Teaching

Individuals will have the appropriate level graduate degree in nursing or related field, from an accredited institution, and clinical practice experience as required for the teaching assignment. If terminal degree is in related field, then a master's degree in nursing is required.

Minimum Teaching Qualifications and Competencies

• 
  
• Minimum of two years full-time or more online asynchronous teaching experience in higher education [or the equivalent part-time teaching experience].
  
• Proficiency with Learning Management Systems (LMS) such as Canvas or Blackboard.
  
• Proficiency with multimedia tools and educational technologies.
  
• Strong organizational, communication, and interpersonal skills.
  
• Ability to work independently and manage course and time effectively.
  
• Commitment to fostering an inclusive and supportive learning environment.
  

All individuals will have an active RN license in Massachusetts per the Massachusetts Board of Nursing Registration.

Preferred Teaching Qualifications & Competencies

• 
  
• National Certification in Online Learning, for example Quality Matters, Online Learning Consortium or Sloan
  

OR

• 
  
• Certification in online teaching or e-learning delivered through a learning management system (LMS).
  

Key Responsibilities

• 
  
• The instructor will be responsible for delivering online course content, engaging with students through our LMS, and providing timely feedback and support
  
• Facilitate best practices in student learning and engagement through effective responsive communication, discussion forums, generating multimedia content, and interactive assignments.
  
• Utilize the LMS to manage course administration, including course material updates, organizing and administering course exams and reviews, managing course grades, and tracking student participation.
  
• Monitor and assess student progress, provide constructive feedback and support, and promote positive learning experiences.
  
• Maintain appropriate communication channels and participate in course meetings with the program leadership and faculty team.
  
• Participate in professional development opportunities and stay updated with the latest and best practices in online education.
  

Additional Information

One of five colleges at the university, The College of Nursing and Health Sciences has an enrollment of over 700 nursing students, including traditional, accelerated, and RN-BS undergraduates as well as graduate students in Master's, DNP, and PhD programs. All programs are fully accredited by the CCNE through 2026.

Instructions

Please submit a letter of interest, current resume, and the contact information for three professional references.

Individuals must be authorized for employment in the U.S. Employment-based visa sponsorship is not available.

This campaign emphasizes ongoing opportunities and invites qualified individuals to express their interest in working as a part-time lecturer at the University of Massachusetts Dartmouth, rather than seeking applications for a specific position. Your information will be reviewed, and if your skillset and qualifications align, you will be contacted and invited to apply to positions as they become available.