Jobs in Mayo, MD

Frost Law | Intake & Engagement Specialist

Frost Law, we are a growing Annapolis-based law firm with more than 35 attorneys, nationally recognized for our work in tax, estate, bankruptcy, and business law.

Frost Law is looking for a highly motivated individual who is passionate about creating a positive customer service experience for clients at a busy, hands-on law firm. This position requires immediate learning and execution of intake and engagement processes while managing high-volume inbound and outbound calls in a fast-paced environment. This is an opportunity for someone committed to long-term growth to develop expertise in our core business processes while contributing to a growing team.

• Document Oversight & Compliance: Draft, review, verify, and facilitate the execution of critical legal and financial documents to ensure accuracy and adherence to regulatory standards.
• Billing : Experience with electronic payment systems, and processing initial retainer payments.
• Signature & Approval Coordination: Manage the collection and distribution of approvals and executed agreements, ensuring timely processing.
• Navigate CRM System: Effectively use our Customer Relationship Management (CRM) system to quickly access and comprehend client information, including their current financial status and program progress. Maintain accurate and detailed records of all client interactions and program progress in the CRM system.

Job Responsibilities:

• Lead Interaction: Serve as the first point of contact for leads seeking legal assistance through one of our communication channels. No Cold Calling – All leads have asked us to contact them or are calling us. Complete scheduled intake appointments with Prospective Clients to collect necessary information.
• Case Assessment: Evaluate the potential viability of cases based on the gathered information and the qualifications of our partner firm.
• Follow-up with callers in a consistent and respectful manner.
• Conflict Check Protocols
• Documentation and Record Keeping: Maintain accurate and organized records of all client interactions, case details, and related documents. Input data into case management systems or databases for easy access and retrieval.
• Putting callers in contact with attorneys who best meet their needs
• Respond promptly to all customer inquiries
• Engage with customers and be positive and professional Training: Participate in continuous guided and self directed training to stay updated on procedures, terminology, and best practices for client interaction.
• Outstanding interpersonal, communication, organizational, and problem-solving skills.
• Professional call center/scheduling experience a plus

The ideal applicant has 2+ years customer service experience, preferably on the phone or in a call center. Google Workspace, HubSpot, or Clio experience is a plus.

Required Skills:

• Willingness to work in-office
• High call volume experience (both inbound and outbound)
• Demonstrated empathy and professionalism in previous roles
• Document drafting skills
• Ability to adapt to rapidly changing work environments

Schedule:

• Ability to work scheduled hours, and shifts may vary based on department needs. Hours for this role will range from 10AM-6PM to 12PM-8PM range. t will require an occasional weekend shift.

Work Location: In-person, Annapolis, MD

Benefits:

• Health/Dental insurance
• PTO
• 401K
• Breakfast/Lunch provided daily

Frost Law, we are a growing Annapolis-based law firm with more than 35 attorneys, nationally recognized for our work in tax, estate, bankruptcy, and business law. We are expanding our business transactional practice and are excited to offer a leadership opportunity for a driven and experienced attorney. This role is ideal for a business-minded legal professional who is not only adept at transactional work but also eager to grow a team and shape the department's future.

As a Transactional Business Attorney in this management position, you will play a pivotal role in the continued growth of the firm's transactional practice. You'll oversee and mentor a team of attorneys and paralegals, while collaborating with firm leadership to execute strategic initiatives. The ideal candidate will combine technical legal acumen with a proactive and entrepreneurial mindset.

Key Responsibilities:

• Draft, review, and negotiate a wide variety of commercial contracts, including vendor agreements, NDAs, service agreements, licensing deals, and partnership contracts.
• Advise internal stakeholders and clients on legal risks and business terms related to corporate transactions.
• Lead and support M&A activities including due diligence, deal structuring, and post-closing integration.
• Ensure compliance with corporate governance and regulatory requirements.
• Collaborate with cross-functional teams including finance, operations, and human resources.
• Manage, mentor, and supervise junior attorneys and paralegals within the transactional group.
• Develop and execute strategies to grow the business transactional practice.
• Manage and coordinate with external counsel as needed for specialized legal matters.
• Monitor and advise on changes in relevant laws and regulations that may impact the business and clients.

Qualifications:

• Juris Doctor (JD) from an accredited law school and active bar membership in good standing.
• 5+ years of experience in corporate and transactional law, preferably in a law firm and/or in-house legal department.
• Proven expertise in contract law, business transactions, and corporate governance.
• Previous management or team leadership experience strongly preferred.
• Strong negotiation, communication, and interpersonal skills.
• Ability to manage multiple projects in a fast-paced environment with a high level of autonomy.
• Entrepreneurial spirit and interest in growing a practice area within an established firm.
• Business acumen and the ability to provide pragmatic legal solutions.

Benefits:

• Health/Dental insurance
• PTO
• 401K
• Breakfast/Lunch provided daily

Position Summary

The Director, Government Operations lead sand manages all daily operational activities supporting international and domestic air freight and air charter programs within the

Government Division. This role ensures compliance, efficiency, and exceptional service delivery on complex logistics missions. The Director operates at both a tactical and strategic level

bridging execution and strategy, by driving operational excellence, optimizing processes, and mentoring the team to deliver mission-critical results.

Position Summary

The Director, Government Operations leads and manages all daily operational activities supporting international and domestic air freight and air charter programs within the

Government Division. This role ensures compliance, efficiency, and exceptional service delivery on complex logistics missions. The Director operates at both a tactical and strategic level

bridging execution and strategy, by driving operational excellence, optimizing processes, and mentoring the team to deliver mission-critical results.

Core Responsibilities

Operational Leadership & Strategy

• Oversee day-to-day government logistics operations, ensuring compliance, efficiency, and mission success
• Collaborate with executive management to align daily operational performance with overall business objectives and growth targets.
• Manage budgets, monitor costs, and ensure alignment with market conditions and profitability goals.
• Oversee all charter and scheduled air operations, ensuring adherence to ITAR,EAR, TSA, and other applicable federal regulations.
• Ensure timely, accurate communication with clients and partners regarding shipment status, routing, and issue resolution.

Process Improvement & Quality Assurance

• Identify operational inefficiencies and recommend strategies to streamline processes, reduce costs, and increase productivity.
• Develop and enforce standardized procedures, KPIs, and performance tracking to maintain consistent service quality.

• Conduct regular quality audits to ensure compliance with internal standards, client requirements, and contractual obligations.
• Partner with leadership to drive continuous improvement initiatives across all operational channels.

Client & Vendor Relationship Management

• Serve as a senior point of contact for key clients, program managers, and agencies.
• Strengthen client relationships through proactive communication, problem-solving, and mission oversight.
• Oversee vendor performance, negotiate rates and service terms, and ensure vendors meet or exceed service level agreements.
• Collaborate with the VP, Operations and Business Development team to identify new government programs, contract vehicles, and client opportunities.

Team Leadership & Development

• Lead, coach, and develop Operations Coordinators and Managers, fostering accountability, ownership, and professional growth.
• Set clear performance expectations, monitor results, and provide mentorship to elevate team performance.
• Support recruitment, onboarding, and training of new operations staff.
• Promote a culture of collaboration, respect, and operational excellence aligned with company values.

Escalation & Risk Management

• Serve as the second level of escalation after managers for any operational issues or client concerns, resolving conflicts quickly and effectively.

• Proactively identify risks, anticipate potential disruptions, and execute contingency plans to ensure continuity of service.
• Maintain situational awareness of high-visibility or sensitive missions and intervene as necessary to safeguard outcomes.
• Ensure compliance with all government contract terms, security protocols, and industry regulations.

Shipment & Project Oversight

• Personally manage sensitive, high-priority, or inaugural client shipments to ensure flawless execution and customer satisfaction.
• Provide on-site cargo supervision during major project or charter moves, ensuring coordination between internal teams, vendors, and aircraft crews.
• Oversee all logistics documentation and reporting requirements for government shipments, including manifests, tracking, and compliance paperwork.

Reporting & Collaboration

• Prepare operational reports, dashboards, and performance summaries as required by the VP, Operations.
• Attend internal and client meetings to provide updates on mission performance, risks, and strategic initiatives.
• Collaborate closely with Finance, Compliance, Business Development, and Executive teams to ensure full alignment across all divisions.

Supervisory Responsibilities

Direct supervision of Operations Coordinators and Managers within the Government Operations Division. Provides mentorship, coaching, and performance management oversight. Current

operational bench of 4.

Work Environment

Professional office environment with occasional travel to airports, staging areas, and facilities. Standard office equipment (computers, phones, printers, etc.) is used routinely.

Position Type &Schedule

Full-time

Typical schedule: Monday through Friday,8:30 a.m. to 5:00 p.m. with current required in-office days of Tuesday and Wednesday or as required

Evening, weekend, or on-site mission support may be required as operational demands dictate.

Security Requirements

• Must be a U.S. citizen.
• Must be able to obtain and maintain a TS/SCI security clearance

Position Summary

The Director, Government Operations lead sand manages all daily operational activities supporting international and domestic air freight and air charter programs within the

Government Division. This role ensures compliance, efficiency, and exceptional service delivery on complex logistics missions. The Director operates at both a tactical and strategic level

bridging execution and strategy, by driving operational excellence, optimizing processes, and mentoring the team to deliver mission-critical results.

Position Summary

The Director, Government Operations leads and manages all daily operational activities supporting international and domestic air freight and air charter programs within the

Government Division. This role ensures compliance, efficiency, and exceptional service delivery on complex logistics missions. The Director operates at both a tactical and strategic level

bridging execution and strategy, by driving operational excellence, optimizing processes, and mentoring the team to deliver mission-critical results.

Core Responsibilities

Operational Leadership & Strategy

• Oversee day-to-day government logistics operations, ensuring compliance, efficiency, and mission success
• Collaborate with executive management to align daily operational performance with overall business objectives and growth targets.
• Manage budgets, monitor costs, and ensure alignment with market conditions and profitability goals.
• Oversee all charter and scheduled air operations, ensuring adherence to ITAR,EAR, TSA, and other applicable federal regulations.
• Ensure timely, accurate communication with clients and partners regarding shipment status, routing, and issue resolution.

Process Improvement & Quality Assurance

• Identify operational inefficiencies and recommend strategies to streamline processes, reduce costs, and increase productivity.
• Develop and enforce standardized procedures, KPIs, and performance tracking to maintain consistent service quality.

• Conduct regular quality audits to ensure compliance with internal standards, client requirements, and contractual obligations.
• Partner with leadership to drive continuous improvement initiatives across all operational channels.

Client & Vendor Relationship Management

• Serve as a senior point of contact for key clients, program managers, and agencies.
• Strengthen client relationships through proactive communication, problem-solving, and mission oversight.
• Oversee vendor performance, negotiate rates and service terms, and ensure vendors meet or exceed service level agreements.
• Collaborate with the VP, Operations and Business Development team to identify new government programs, contract vehicles, and client opportunities.

Team Leadership & Development

• Lead, coach, and develop Operations Coordinators and Managers, fostering accountability, ownership, and professional growth.
• Set clear performance expectations, monitor results, and provide mentorship to elevate team performance.
• Support recruitment, onboarding, and training of new operations staff.
• Promote a culture of collaboration, respect, and operational excellence aligned with company values.

Escalation & Risk Management

• Serve as the second level of escalation after managers for any operational issues or client concerns, resolving conflicts quickly and effectively.

• Proactively identify risks, anticipate potential disruptions, and execute contingency plans to ensure continuity of service.
• Maintain situational awareness of high-visibility or sensitive missions and intervene as necessary to safeguard outcomes.
• Ensure compliance with all government contract terms, security protocols, and industry regulations.

Shipment & Project Oversight

• Personally manage sensitive, high-priority, or inaugural client shipments to ensure flawless execution and customer satisfaction.
• Provide on-site cargo supervision during major project or charter moves, ensuring coordination between internal teams, vendors, and aircraft crews.
• Oversee all logistics documentation and reporting requirements for government shipments, including manifests, tracking, and compliance paperwork.

Reporting & Collaboration

• Prepare operational reports, dashboards, and performance summaries as required by the VP, Operations.
• Attend internal and client meetings to provide updates on mission performance, risks, and strategic initiatives.
• Collaborate closely with Finance, Compliance, Business Development, and Executive teams to ensure full alignment across all divisions.

Supervisory Responsibilities

Direct supervision of Operations Coordinators and Managers within the Government Operations Division. Provides mentorship, coaching, and performance management oversight. Current

operational bench of 4.

Work Environment

Professional office environment with occasional travel to airports, staging areas, and facilities. Standard office equipment (computers, phones, printers, etc.) is used routinely.

Position Type &Schedule

Full-time

Typical schedule: Monday through Friday,8:30 a.m. to 5:00 p.m. with current required in-office days of Tuesday and Wednesday or as required

Evening, weekend, or on-site mission support may be required as operational demands dictate.

Security Requirements

• Must be a U.S. citizen.
• Must be able to obtain and maintain a TS/SCI security clearance.

We are looking for remote participants to review financial advice related to budgeting, saving money, and improving spending habits.

In this role you will explore different strategies people use to manage their finances and identify which ideas are the most helpful in real life.

Tasks include reviewing simple financial tips, evaluating money-saving strategies, and providing feedback on budgeting approaches.

The role is remote and open to anyone with an interest in personal finance or household budgeting.

We are hiring remote contributors to review consumer finance content focused on budgeting and money-saving strategies.

Your role will involve reading short financial guidance pieces and providing feedback on their usefulness for people managing tight budgets. You may also identify which tips are the most practical for everyday situations.

This position is ideal for people interested in personal finance, budgeting, or improving financial literacy.

The work is flexible and completed online.

We are seeking individuals to review and provide feedback on everyday money-management tips. This role focuses on common financial challenges such as managing expenses, reducing spending, and making smarter financial choices.

You will review examples of budgeting methods and evaluate practical ideas people use to stretch their income. The goal is to understand which approaches work best for real households.

The work is flexible and fully online. Applicants should have an interest in budgeting, saving money, or improving financial habits.

No formal finance background is required.

We are looking for people who are interested in personal finance and budgeting. In this role you will review practical money-saving strategies and provide feedback on budgeting ideas for everyday households.

You will look at different financial habits, common spending patterns, and simple ways people manage money when budgets are tight. The work is simple and can be done online.

Responsibilities include reviewing budgeting advice, identifying useful money-saving ideas, and sharing your opinion on which strategies are most helpful.

No professional experience is required, but an interest in personal finance, saving money, or budgeting is helpful.

This is a remote opportunity and can be completed from home.

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Northrop Grumman Mission Systems is a trusted provider of mission-enabling solutions for global security. We have a wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies. Our differentiated battle management and cyber solutions deliver timely, mission-enabling information and provide superior situational awareness and understanding to protect the U.S. and its global allies.

Northrop Grumman Mission Systems is looking for you to join our team as a Principal Contract Administrator based out of Annapolis, MD supporting the Multidomain Sensing, Targeting and Survivability (MSTS) division. This position will be full-time on-site and offer the 9/80 schedule.

What You’ll get to Do:

The Contract Administrator will manage assigned contracts in accordance with company policies, legal requirements, and customer specifications. Additionally, the Contract Administrator will ensure that contractual obligations are communicated and understood, ensure fulfillment of contract requirements, manage contract changes, and maintain historical information. Associated responsibilities include:

Responsibilities:

• Reviewing terms and conditions to address provisions and risks of financial terms, acceptance criteria, delivery requirements, intellectual property, termination provisions, indemnification, and all other potential risk areas and recommending risk mitigation strategies.

• Under general supervision, developing solutions to both routine and complex contractual matters to ensure company compliance with contract requirements on assigned programs.

• Assisting management in achieving financial goals related to cash management and sales.

• Preparing written communications with internal and external customers for assigned contractual matters.

• Maintaining contract data into the Enterprise Accounting System.

• Ensuring timely delivery of all contractual deliverables.

This individual must have the ability to meet high performance expectations in a very dynamic environment.  Excellent communication is a must as the selected candidate will be directly involved in negotiations with the customer as a strategic team member. Our team is looking for someone who wants to grow and get experience with both USG and prime customers.

Qualifications:

Basic Qualifications:

• Bachelor's degree with 5 years of experience in contracts management or contract administration, or a Master's degree with 3 years of experience in contracts management or contract administration.

• Experience in contract negotiations.

• U.S. Citizenship required.

• A current/active DoD Top Secret clearance (with a background investigation completed within the last 5 years or currently enrolled into Continuous Evaluation).

• The ability to obtain and maintain the Special Access Program (SAP) clearance prior to commencement of employment.

Preferred Qualifications:

• Prior knowledge and understanding of FAR and DFARS.

• Prior experience with a variety of contract types such as Cost Plus, Fixed Price, Fixed Price Incentive Fee, etc.

• Prior experience supporting contracts consisting of complex production efforts.

What We Can Offer You –

Northrop Grumman provides a comprehensive benefits package and a work environment which encourages your growth and supports the mutual success of our people and our company. Northrop Grumman benefits give you the flexibility and control to choose the benefits that make the most sense for you and your family.

Your benefits will include the following: Health Plan, Savings Plan, Paid Time Off and Additional Benefits including Education Assistance, Training and Development, 9/80 Work Schedule (where available), and much more!