Jobs in Madison, NJ

The Auto Property Damage Claims Representative is responsible for managing Auto Property Damage claims within our “Auto PD Claim Unit.” This role demands a high level of customer service, patience, and professionalism while working in a fast-paced environment with significant phone interaction. Strong customer service, organizational, verbal, and written communication skills are essential. The ability to navigate adversarial situations with professionalism is critical. Comparative negligence claim handling experience is a plus but not required.

RESPONSIBILITIES

Policy Analysis:

• Investigate and interpret policy provisions, endorsements, and conditions to determine coverage for automobile property claims.
• Identify and investigate contested coverage claims that may require a roundtable discussion.

Claim Investigation:

• Investigate auto accidents to assess liability by interviewing first- and third-party claimants, witnesses, investigating officers, and other relevant parties.
• Secure and analyze pertinent records, documentation, and loss scene information to determine proximate cause, negligence, and damages.

Claims Management:

• Evaluate and adjust reserves as necessary.
• Prepare dispatch instructions for field personnel to inspect vehicles.
• Negotiate and settle claims within individual authority limits and seek supervisor approval for claims exceeding authority or requiring additional guidance.
• Maintain effective follow-up systems on pending files, advising insureds, claimants, and brokers on claim status.
• Act as an intermediary between the company, preferred vendors, and customers to resolve disputes.
• Ensure adherence to privacy guidelines, laws, and regulations in claims handling.

Subrogation and Legal Handling:

• Investigate and initiate subrogation processes when applicable.
• Handle and respond to special civil part lawsuits or intercompany arbitrations related to auto property damage claims.

Administrative Duties:

• Manage a customer-focused phone environment by answering calls, returning voicemails, and responding to emails and text correspondence promptly.
• Process incoming and outgoing mail timely and in accordance with state guidelines.
• Complete other duties as assigned.

QUALIFICATIONS

• Bachelor’s degree required.
• A minimum of 1 year of related PD claim experience is welcomed but not required.
• Proficiency in personal computer skills, including Microsoft Office Suite.
• Ability to prioritize and manage multiple tasks effectively.
• Excellent communication, organizational, and customer service skills.

SALARY RANGE

The pay range for this position is $47,000 to $55,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

PERKS & BENEFITS

• 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement

ABOUT THE COMPANY

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

Netcool Developer with AIOps Cloud Pak Expertise

• Responsible for integrating and migrating traditional IBM Netcool Operations Insight (NOI) environments into IBM Cloud Pak for AIOps

• Connects on‑prem Netcool/OMNIbus and Netcool/Impact systems with Cloud Pak for AIOps using native connectors

• Migrates existing event filters, automations, and runbook policies into the AIOps platform

• Ensures seamless bidirectional synchronization of event data between Netcool and Cloud Pak for AIOps

• Configures event and alert data mapping and transformation rules (e.g., JSONata) for consistent processing

• Develops automation policies and runbooks using Netcool/Impact, and potentially Python or Bash scripting

• Supports the AIOps platform by supplying and validating high‑quality data for ML models (event grouping, log anomaly detection, metric anomaly detection, change risk assessment)

• Leverages Cloud Pak for AIOps topology and resource management features to build application‑centric infrastructure views

• Collaborates with DevOps, SRE, and operations teams to integrate third‑party tools such as Splunk, ServiceNow, Slack, and others

• Troubleshoots and resolves complex hybrid‑cloud issues arising during integration and ongoing operations

• • Possesses deep expertise in the IBM Netcool suite, including Netcool/OMNIbus, Netcool/Impact, probes, gateways, and Web GUI

About Chiral Photonics

Chiral Photonics is a fast-growing photonics manufacturing company enabling next-generation optical connectivity. We specialize in high-precision fiber-optic components and assemblies that support advanced data center, AI, and communications infrastructure. As we scale production, we are building strong operational foundations rooted in standard work, quality, and continuous improvement.

Role Overview

The Operations Project Manager sits at the intersection of production planning and project/program management and plays a critical role in translating customer demand, business strategy, and operational capabilities into executable plans.

This role is responsible for:

• Production Forecasting and Capacity Planning (~40%) — Developing and maintaining production forecasts and capacity plans to ensure the organization has the right people, stations, and sequencing in place to meet customer demand.
• Portfolio Project Management (~40%) — Driving execution and alignment across a portfolio of operational, manufacturing, engineering, and business initiatives, ensuring priorities are clearly sequenced, resources are allocated appropriately, and projects progress according to plan.
• Additional Assignments (~20%) — Supporting the Operations and Production Directors with operational initiatives as needed. This may include, but is not limited to, reviewing and updating standard operating procedures (SOPs) across the product lifecycle, supporting process improvement efforts, and assisting with operational coordination.



This is a highly cross-functional role that partners closely with Production, Process Engineering, R&D, Sales, and Leadership. The ideal candidate is structured, analytical, and detail-oriented, and is comfortable bringing clarity, organization, and strong follow-through to complex operational challenges.

Key Responsibilities

1. Production Forecasting & Planning (~40%)

• Own and maintain production forecasts across standard, custom, and R&D orders.
• Translate demand into capacity and resource plans, including labor, stations/equipment, and shift planning.
• Maintain resource models by station, value stream, and operator.
• Partner with Production, Process and Engineering to assign work, identify bottlenecks, and mitigate risks.
• Track forecast vs. actual performance and improve planning accuracy.
• Support planning in a high-mix, high-volume manufacturing environment with both production and R&D workstreams.
• Support scale decisions, including staffing, cross-training, additional stations, and automation opportunities.

2. Project & Portfolio Management (~40%)

• Manage a portfolio of cross-functional initiatives across manufacturing scale, process improvement, engineering enablement, and operational systems.
• Develop and maintain project plans, timelines, and dependencies.
• Drive execution by tracking actions, ensuring follow-through, and escalating risks.
• Help leadership sequence priorities and align resources across operational initiatives.
• Prepare status updates, dashboards, and decision materials.

3. Additional Assignments (~20%)

Support Operations and Production leadership with initiatives that improve execution, standardization, and cross-functional coordination, including:

• Maintaining and improving SOPs and work instructions across the product lifecycle.
• Supporting process improvement initiatives to improve throughput and reduce cycle time.
• Assisting with operational reporting, dashboards, and data analysis.
• Contributing to special projects and operational initiatives as needed.

Required Qualifications

• 7+ years of experience in manufacturing operations planning and program/project management, or manufacturing operations (startup or scale‑up experience strongly preferred)
• Strong analytical skills with hands‑on experience in:
• Forecasting and capacity planning
• Resource modeling and scenario analysis
• Proven ability to manage multiple concurrent projects with competing priorities
• Excellent organizational skills and attention to detail
• Strong written and verbal communication skills
• Comfortable working in a fast‑paced, evolving environment
• Ability to manage stakeholders at various levels.

Preferred Experience

• Experience in manufacturing, hardware, photonics, semiconductors, or advanced technology environments
• Familiarity with:
• High‑volume / high mix production
• R&D and custom order workflows
• Lean, continuous improvement, or operational excellence frameworks
• Advanced proficiency in Excel / Google Sheets; experience with planning or PM tools is a plus