Jobs in Limeport, PA

Variable compensation plans
Tuition, Travel, and Wireless Service Discounts
Employee Assistance Program to support mental health
Employee Foundation to financially assist through unforeseen hardships
Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off

Free 24/7 virtual health care provided by licensed doctors for all Anthem medically-enrolled employees and their immediate family members

On-Demand Pay Program that allows for instant access to a portion of the money you've already earned

We also offer several voluntary insurances such as:
Pet Insurance
Term and Whole Life Insurance
Short-term Disability
Hospital Indemnity
Personal Accident
Critical Illness
Cancer Coverage

Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

ARotating Relationship Banking Representative will work in various branch offices in a defined geographical area and is responsible to deliver a positive customer experience to current and prospective bank customers. The person in this position will routinely move between the customer service desk and teller area, as needed. A Relationship Banking Representative must be able to adapt well in the workplace to service the varying customer needs while adhering to bank policies and procedures. It requires someone who will maintain the security of customer information, prioritize items of significance, and be a team player.

• Routinely provide quality customer service and a positive banking experience by handling financial transactions (i.e., opening of accounts, cashing checks, etc.) with professionalism
• Determine customer needs, explain and sell products and services
• Actively participate in lobby management, greeting customers and proactively taking ownership of the customer's in-branch experience
• Telephone customers to schedule sales appointments and promote products suitable to the customer's needs
• Participate in branch prospecting efforts and sales initiatives
• Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc.
• Serve as a liaison between customer and operational areas
• Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines
• Ability to understand directions and adhere to established policy and procedures
• Able to remain focused and organized to successfully complete responsibilities
• Actively participate in branch meetings and training to enhance knowledge and development of skills
• Other related duties as assigned or directed
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures and internal controls, and meet all training requirements in a timely manner
• May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels

Education, Training and Skills Requirements:

• High School Diploma or GED required
• Excellent interpersonal and communication skills
• Accurate and proficient math skills
• Documentation skills with attention to detail
• Clear thinking and ability to remain focusedMust be able to consistently demonstrate the Company's core values: Integrity, Humility, Teamwork, and Excellence
• Internal product knowledge and teller training (provided after hire)

Experience/Other:

• Two (2) years of customer service and/or banking normally required
• All applicants must be 18 years of age or older.

Hours: 37.5 hours/week

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.

As a member of the Customer Service Center Call Center Team, ensure efficient and timely processing of all work assignments into applicable business systems with strict adherence to all established procedures to assist in the attainment of service level goals throughout the CSC.

Responsibilities:

• 
  
  
• Provide accurate and timely resolution to claims customer service inquiries
  
  
• Advise Clients by telephone of status of claims inquiries
  
  
• Coordinate client follow-ups with appropriate claims adjusters
  
  
• Provide support and back up assistance to other areas of CSC as needed
  
  
• Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
  
  

* Previous inbound telephonic customer service experience in a call center environment
* Excellent communication and organizational skills
* Ability to problem solve and work independently
* Attention to detail
* Insurance experience, knowledge of medical terminology and working knowledge of PMA Claims Systems a plus.

* M-F 11:45am - 8:00pm EST. Bilingual (Spanish) required. Must be local to Allentown, PA.

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

A Relationship Banking Representative is responsible to deliver a positive customer experience to current and prospective bank customers. The person in this position will routinely move between the customer service desk and teller area, as needed. A Relationship Banking Representative must be able to adapt well in the workplace to service the varying customer needs while adhering to bank policies and procedures. It requires someone who will maintain the security of customer information, prioritize items of significance, and be a team player.

• Routinely provide quality customer service and a positive banking experience by handling financial transactions (i.e., opening of accounts, cashing checks, etc.) with professionalism
• Determine customer needs, explain and sell products and services
• Actively participate in lobby management, greeting customers and proactively taking ownership of the customer's in-branch experience
• Telephone customers to schedule sales appointments and promote products suitable to the customer's needs
• Participate in branch prospecting efforts and sales initiatives
• Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc.
• Serve as a liaison between customer and operational areas
• Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines
• Ability to understand directions and adhere to established policy and procedures
• Able to remain focused and organized to successfully complete responsibilities
• Actively participate in branch meetings and training to enhance knowledge and development of skills
• Other related duties as assigned or directed

• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.

• May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels

Education, Training and Skills Requirements:

• High School Diploma or GED required
• Excellent interpersonal and communication skills
• Accurate and proficient math skills
• Documentation skills with attention to detail
• Clear thinking and ability to remain focused
• Must be able to consistently demonstrate the Company's core values: Integrity, Humility, Teamwork, and Excellence
• Internal product knowledge and teller training (provided after hire)

Experience/Other:

• Two (2) years of customer service and/or banking normally required
• All applicants must be 18 years of age or older.

Hours: 40 hours/week

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

A Teller is responsible to create and deliver a positive customer experience while conducting financial transactions. This position requires an individual with a positive attitude, who is a team player, and who is able to actively listen for customer financial needs in order to refer them to the appropriate bank product or bank representative. A Teller must be able to adapt well to the changing workplace environment such as customer service complaints; maintain the security of customer information; prioritize items of significance; and maintain responsibility for assigned cash drawer.

Essential Responsibilities:

• Provide quality customer service and a positive banking experience by handling financial transactions (i.e. cashing checks, handling deposits/withdrawals, etc.) with a professional attitude
• Actively listen for potential sales opportunities to promote specific bank products and services, and refer customers accordingly
• Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines
• Ability to understand direction and adhere to established policies and procedures
• Other related duties as assigned or directed

• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner

• May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels

Education, Training and Requirements:

• High School Diploma or GED Required
• All applicants must be 18 years of age or older
• Travel is required to surrounding branches as needed

Skills:

• Basic math and computer skills
• Documentation skills with attention to detail
• Professional and friendly interpersonal and communication skills
• Clear thinking and ability to stay focused
• Must be able to consistently demonstrate the Company's core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility

Experience:

• Prior customer service skills preferred

Hours: 25 hours/week

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

A Commercial Banking Officer will perform a variety of duties to meet the commercial service needs of business customers and will include some lending authority. This position requires an employee able to develop new business relationships with prospective customers and maintain continuous business relationships with present customers. A valid drivers license is required.

• Solicit new business from present and prospective customers
• Maintain ongoing business relationships with present customers in order to take advantage of additional cross-selling opportunities
• Provide sales information on a timely basis in order that this information may be included as part of customer service and sales performance reports
• Monitor individual sales performance versus objectives on a regular basis and discuss performance with appropriate supervisor on a frequent basis
• Serve as a member of the Bank's sales team (e.g., Branch Manager) and make group sales calls where these types of calls will improve the opportunity for new business development
• Maintain a thorough knowledge of the features and benefits of all bank commercial products and services in order to ascertain customer needs and to sell in conjunction with these needs
• Provide direct service to commercial customers of the bank with respect to deposit, loan, and other miscellaneous products and services
• Approve or reject loan applications within individual lending authority
• Assist customers in obtaining specialized services from other bank departments as necessary and provide help to customers with specific inquiries or service problems
• Maintain a working knowledge of bank operating policies and procedures which impact commercial services
• Prepare and maintain accurate records of all customer service calls and meetings made with present and prospective customers
• Provide quality service to internal and external customers
• Demonstrate cooperative efforts in working with other departments and within own department
• Jointly establish annual quantitative customer service and sales objectives with assigned supervisor; this activity to be integrated with the Commercial Lending Department's annual operating plan
• Comply with established operating policies and procedures in order to maintain adequate controls and to support the Bank's adherence to outside regulatory requirements
• Communicate with management and staff personnel in order to integrate goals and activities
• Respond to inquiries relating to his/her particular area, or to requests from other bank personnel, customers, etc., within given time frames and within established policy
• Maintain appropriate records and provide assigned reports.
• Monitor and review accounts for appropriate risk rating to avoid risk rating changes by loan review, the Office of Comptroller of Currency (OCC) and other loan review processes.
• Provide guidance, on-the-job training and technical assistance to Commercial Loan Officers 1(s) and 2(s)

• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.

• Perform other related duties as assigned or directed

• Ideal candidate should have a minimum five (5) years experience in related positions.
• B.S. or B.A. Degree in a related field preferred
• Specialized banking education and training
• A valid drivers license is required.
• Proficient reading, writing, grammar and mathematic skills
• Proficient interpersonal relationship, communication and sales skills
• Thorough knowledge of the features and benefits of all bank commercial products and services
• Working knowledge of bank operating policies and procedures which impact commercial services
• All applicants must be 18 years of age or older.

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.

Job Title: Fire Protection Systems Designer

Location: Philadelphia or Lehigh Valley PA

Compensation: $80,000 - $100,000

Benefits:

• Medical, dental, vision insurance
• Life and disability insurance
• 401(k) with company match
• Paid time off and holidays
• Tuition reimbursement
• NICET certification incentives
• Ongoing training and professional development opportunities
• Advancement opportunities within a growing organization

Company Overview:

Tiello is partnered with a leading Fire Protection Contractor specializing in fire alarm, fire suppression, and special hazard systems, in their search for a Fire Protection Systems Designer to support commercial, industrial, and special hazard projects.

Role Summary:

The ideal candidate will have 3–5+ years of experience in fire protection system design and drafting and will be responsible for preparing accurate, code-compliant drawings and supporting projects from design through closeout. This role collaborates closely with engineering, sales, project management, and field teams to ensure designs are technically sound and buildable.

Project Type:

• Commercial facilities
• Industrial facilities
• Special hazard environments
• Fire alarm systems
• Clean agent and suppression systems

Job Responsibilities:

• Prepare detailed drawings for fire protection, fire suppression, and fire alarm systems using AutoCAD
• Develop system layouts including detection devices, notification appliances, control panels, and releasing panels
• Design clean agent and special hazard suppression systems
• Produce riser diagrams, schematics, and sequence of operations documentation
• Ensure compliance with NFPA standards (including NFPA 13, 72, 2001) and AHJ requirements
• Review project specifications to validate required design criteria
• Prepare and coordinate submittal packages for AHJ and client review
• Maintain organized drawing files, revision controls, and documentation databases
• Support installation and commissioning teams with design revisions and technical clarification
• Utilize manufacturer-specific software for alarm and suppression system layouts
• Stay current with fire protection codes, technology updates, and industry standards

Qualifications/Requirements:

• High School Diploma or GED required; technical degree in drafting, engineering technology, or related field preferred
• 3–5+ years of fire protection system design or drafting experience
• Proficiency in AutoCAD
• Working knowledge of applicable NFPA codes
• Familiarity with AHJ submittal processes
• Strong attention to detail and ability to manage multiple projects
• NICET certification (or actively pursuing) preferred
• Experience with clean agent or special hazard systems preferred
• Eligibility to work in the U.S.

Tiello LLC is proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

For 80 years, Winholt Equipment has been a leading USA manufacturer with a global supply chain offering innovation, experience, quality products, and trusted service. We focus on building strong, cohesive teamwork to achieve the future success of our company. We are proud of our reputation of engineering excellence, product innovation, and responsive customer service.

We continue to grow and are seeking an experienced and results-driven Manufacturing Manager to lead and optimize our manufacturing facility in Allentown, PA. This leadership role reports directly to the Vice President of Operations and plays a key part in driving production output, quality, efficiency, and profitability across all departments.

Responsibilities:

• Lead daily operations across all fabrication areas, including stainless steel, aluminum, and steel production—Welding (MIG/TIG), Cutting/Punching, Forming/Bending, Final Assembly, and Inspection.
• Develop and execute production plans using the Company’s ERP system to meet customer demand and shipping schedules.
• Drive performance to achieve sales and output goals, ensuring production targets align with company growth objectives.
• Monitor capacity, manpower, and resource allocation, recommending and implementing adjustments to optimize throughput.
• Evaluate and recommend capital equipment investments, develop CapEx plans, and support ROI justification.
• Analyze efficiency metrics, labor utilization, and operational KPIs; implement corrective actions to maximize productivity.
• Champion quality assurance initiatives, ensuring products meet or exceed customer expectations.
• Enforce a strong safety culture, ensure compliance with company and regulatory standards, and participate on the Safety Committee.
• Own and manage inventory control, ensuring materials and stock levels are maintained in coordination with Materials Management.
• Identify and lead continuous improvement initiatives to reduce waste, improve flow, and streamline operations.
• Use P&L reports and operational dashboards to monitor expenses, labor costs, waste, and factory supplies to meet budgetary targets.
• Provide leadership, coaching, and technical guidance to department supervisors and production teams.

Qualifications:

• 5–10 years of progressive experience in manufacturing and distribution operations, ideally within sheet metal or custom metal fabrication.
• Bachelor’s degree in engineering, Operations Management, Industrial Technology, or a related field preferred, but will consider a strong record of experience and achievement in lieu of degrees.
• Proven track record in leading production teams and driving operational improvements.
• Strong hands-on experience with laser cutting, turret punching, shearing, bending/forming, brake press operations, MIG/TIG welding and mechanical assembly.
• Working knowledge of ERP systems and ability to integrate data into daily decision-making.
• Proficiency in MS Office Suite (Excel, Word, Outlook, Teams).
• Strong mechanical aptitude and the ability to troubleshoot fabrication equipment.
• Excellent communication, leadership, and problem-solving skills.
• Flexibility to work overtime and occasional weekends as required.
• Familiarity with logistics and distribution is a plus.

What We Offer:

• A positive, team-oriented culture focused on growth and operational excellence.
• Competitive compensation and benefits package, including:
• Medical, Dental, and Vision insurance
• Flexible Spending Account (FSA)
• 401(k) with company match
• Life Insurance, AD&D & LTD
• Paid Time Off
• Annual Performance Bonus
• An opportunity to make a direct impact in a growing, established company.

Physical Requirements:

• Ability to stand, walk, and sit for extended periods.
• Regular lifting of up to 50 lbs.
• Frequent stooping, bending, kneeling, and working in a non-temperature-controlled environment.
• Must wear required PPE (eye protection, protective clothing, etc.).

Equal Opportunity Employer

This company prohibits discrimination and harassment of any type and is proud to be an Equal Opportunity Employer.

Coal Processing Plant Supervisor

On-site | Allentown, PA – Relocation available

Work Schedule: Typical hours are Monday through Friday, 6 AM to 4 PM, with occasional weekend call-ins for critical maintenance or inventory needs. Shift coverage support may be required during peak demand periods.

Our client is a privately funded East-Coast coal producer that is pouring fresh capital into modernizing its flagship preparation facility near Allentown. They need a hands-on leader who can lift production, safety, and team performance inside a 400 TPH heavy-media cyclone plant. If you thrive on driving measurable improvements while mentoring people, this role puts you at the center of a high-visibility growth initiative.

Key Responsibilities

• Promote a zero-incident culture by leading daily safety meetings and enforcing MSHA and company policies.
• Direct crushing, screening, heavy-media, thickener, and load-out operations to hit tonnage, quality, and recovery goals.
• Coordinate preventive and corrective maintenance with mechanical and electrical teams to maximize uptime on conveyors, pumps, PLC-controlled systems, and mobile equipment.
• Analyze lab results, adjust plant settings, and recommend process changes that increase yield and cut refuse.
• Develop and manage shift schedules for roughly 20 hourly employees, coaching two foremen plus electricians and operators.
• Track production, cost, and safety KPIs in Excel or ERP, prepare daily and monthly reports, and propose continuous-improvement projects.

Required Experience and Qualifications

• High school diploma or GED (associate or bachelor’s in industrial or mineral processing preferred).
• At least 10 years of mineral-processing experience, ideally in coal, with 5+ years leading a preparation or similar plant.
• Maintenance and electrical background with proven expertise in PLC controls, conveyor systems, pumps, screens, crushers, and heavy-media cyclone circuits.
• Strong computer skills: Excel, Word, and familiarity with SAP or comparable procurement/maintenance software.
• Demonstrated success improving product quality, recovery rates, and cost per ton through data-driven decisions.
• Leadership and managerial ability to motivate, train, and retain plant personnel; heavy-equipment operating experience is a plus.
• Working knowledge of federal and Pennsylvania mining regulations; current MSHA certifications valued.

What’s in It for You

• Competitive base salary, performance bonus, and full benefits.
• Direct influence on capital-improvement strategy at a site backed by significant investment.
• Clear advancement path to Plant Manager for leaders who deliver safety and production gains.
• Long-term stability in a niche anthracite market with growing domestic and export demand.

About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at /46Gs4yS

Monday - Friday, First Shift

Essential Duties and Responsibilities

• Perform hands-on mechanical, piping, welding, and basic electrical troubleshooting and repairs on process equipment, rotating machinery, utilities, and facility systems.
• Assist in executing preventive and predictive maintenance programs, ensuring accurate documentation and completion of work orders.
• Maintain and monitor parts inventory to support reliable plant operations.
• Provide technical guidance and support to maintenance technicians and production staff on equipment troubleshooting and repairs.
• Support equipment upgrades, capital projects, and continuous improvement initiatives as assigned.
• Lead and coordinate the work of outside contractors to ensure safe, timely, and quality execution.
• Participate in root cause investigations and recommend practical solutions to prevent recurring issues.
• Maintain an organized, clean, and compliant maintenance shop in accordance with 5S standards.
• Promote and follow safe work practices, ensuring compliance with OSHA, GMP, and company standards.
• Assist with equipment diagnostics, disassembly, reassembly, and testing to ensure optimal performance.
• Collaborate with production and other departments to prioritize maintenance activities and minimize downtime.
• Remain flexible to support operational needs, including weekend or emergency overtime, and safely operate forklifts, man-lifts, and other tools as required.

Qualifications

Key Competencies (knowledge, skills and abilities every person must possess to be successful)

• Safety Mindset – Consistently prioritizes safe work practices, identifies hazards, and ensures compliance with all EHS requirements.
• GMP & Compliance Awareness – Understands and adheres to Good Manufacturing Practices, ensuring maintenance activities support product quality and regulatory compliance.
• Critical Thinking & Problem Solving – Applies practical reasoning to diagnose issues, evaluate options, and implement effective solutions.
• Technical & Clear Communication – Communicates effectively with production, maintenance teams, and contractors to coordinate work and ensure accurate documentation.
• Leadership & Coaching – Guides and supports mechanics, promotes teamwork, and helps others build technical skills.
• Customer & Team Orientation – Maintains a professional, service-focused approach when working with internal partners and cross-functional teams.
• Integrity & Confidentiality – Demonstrates reliability, sound judgment, and appropriate handling of sensitive information.

Education/Experience

• High school diploma or GED required.
• 7–10+ years of hands-on plant maintenance experience in chemical, pharmaceutical, or industrial manufacturing; experience in organic synthesis environments preferred.
• Strong background in mechanical repairs, preventive/predictive maintenance, and utilities support.
• Demonstrated experience with process and utility equipment, including pumps, piping systems, rotating equipment, distillation columns, condensers, reactors, and corrosion-related maintenance considerations.
• Experience in GMP-regulated facilities and familiarity with highly hazardous chemicals and OSHA PSM processes preferred.
• Ability to read and interpret mechanical drawings, operating procedures, and safety documentation.
• Competence using precision measuring tools such as dial indicators, micrometers, and calipers.
• Forklift and man-lift operation experience preferred.
• Strong troubleshooting, communication, organization, and teamwork skills.
• Reliable, flexible, and able to support emergency maintenance response as needed.

The core responsibility of Pena4’s Client Success division is to ensure clients receive the highest level of service from Pena4. The team focuses on building and maintaining client relationships beginning with implementation, production management, performance metrics, managing the overall client engagement, long-term growth and retention.

Role Overview

The Assistant Vice President of Client Operations (AVP) will lead Pena4’s client operations with respect to all client deliverables including implementation, client services and production. This will be done through well-organized processes/procedures, plans, staffing, metrics, and oversight. This position is a leadership role and is expected to develop, implement and oversee the company’s short-term as well as long term initiatives with respect to delivery of service to clients, client growth, client satisfaction, client retention.

The AVP, Client Operations, is also responsible for providing consulting services and acting as an HIM subject matter expert to existing and new clients. In addition, the AVP must ensure that existing client revenue is achieved and grow each client’s revenue by an established target to be determined annually by senior management.

Key Responsibilities

Provide leadership to the Client Services/Success, Production, and Implementation teams responsible for delivering services to clients and oversee the day-to-day operations of each respective department, in collaboration with the domestic and offshore management teams.

Strategic Management & Leadership

• Participate in strategy planning with leadership team to develop, execute, and manage the company’s long-term goals and revenue targets
• Serve as subject matter expert in the planning, development and implementation of new projects, software applications, business lines, and services
• Develop departmental budgets and revenue budgets and targets for each client.
• o Provide financial oversight and monitoring of budgets to ensure targets are met
• o Monitor revenue for all clients and service lines, prepare variance and projection reports
• o Ensure relevant financial data is presented to the President & COO and leadership team
• Interact regularly with the leadership team and department heads to ensure that operational priorities are aligned with delivery of services to clients
• Partner with all teams to enhance profitability, productivity and efficiency in operations

Client Implementation

• Guide new clients through the implementation process and provide overall support
• Schedule kickoff meetings, create and manage implementation project plans, coordinate development and updating of Account Protocols (volume, workflow diagram, and key processes), determine staff requirements
• Define success criteria and milestones with the client
• Ensure smooth setup and training
• Coordinate setup in internal systems, request access, provide project plan updates, set meeting agendas, capture minutes, and provide status reports
• Implement checks/balances to ensure optimal client operations and ensure new client engagement is live within specified timeframe
• Ensure seamless handoffs from Sales to Client Services and consistent with client expectations and experience

Relationship Management and Client Services

• Manage overall client engagement and serve as the primary point of contact post-sale
• Develop revenue budgets and weekly revenue projection for each client
• Understand client goals and challenges to build trusted, long-term client relationships
• Conduct standing meetings and QBR’s with clients and the leadership team
• Prepare and send meeting agendas, minutes and action items
• Manage the capacity planning along with the production team’s schedules, workloads, TAT, production and utilization
• Manage system access for resources, work with client services and client’s help desk to ensure access is created and working, initiate access removal requests
• Scheduling of resources, and coordination of PTO requests
• Assignment of cases to resources (coding, auditing, and QA) based on pre-existing resource alignments provided by coding management
• Assign Central Learning cases to production coders as needed
• Create service requests and scheduled calendar events in Guru, perform data entry of completed cases and respective time for each coder
• Review and close weekly invoices, address discrepancies with finance and/or client

Value Delivery & Outcome Tracking

• Ensure clients are achieving measurable results
• Monitor all contract deliverables (commitments, volume, value reports, reconciliation of accounts, invoicing, etc.)
• Utilize performance metrics to track and report productivity
• Ensure and measure customer satisfaction

Retention & Churn Prevention

• Proactively address risks to success
• Identify early warning signs of dissatisfaction and resolve issues before they escalate
• Coordinate contract renewals

Customer Escalations & Feedback

• Collect and relay client feedback to SME’s and leadership teams, triage as necessary
• Serve as the primary liaison for customer escalations, coordinating with Coding, Quality, CDI, and Billing leadership to ensure timely responses and resolution
• Document and track all escalations and concerns, maintaining clear visibility across internal teams and ensure consistent communication back to the client
• Facilitate escalation meetings and debriefs with internal stakeholders to align on issue root causes, resolution plans, and customer messaging
• Collaborate with internal teams to build and monitor action plans, ensuring all commitments made to the customer are completed and followed through
• Ensure customer expectations are managed appropriately, including realistic timelines, mitigation steps, and regular updates on progress
• Escalate internal delays or barriers proactively to appropriate leaders to avoid further customer dissatisfaction
• Track post-resolution satisfaction and trends to identify patterns and drive continuous service improvement in partnership with delivery teams
• Represent the client voice internally, influence improvements and roadmap priorities

Growth & Expansion Support

• Develop strategic plans to increase revenue of existing clients (targets to be determined annually based on company goals)
• Identify upsell, cross-sell opportunities, and contract expansions
• Expand horizontal footprint within each client by contacting other departments, building relationships, and gaining interest
• Support clients as their needs evolve and align internal teams around client goals
• Act as consultant and subject matter expert for existing and new clients

Perform additional duties as assigned and assist with other tasks as requested.

Required Skills & Qualifications

Experience:

· Minimum of seven (7) years applied management experience in directing and overseeing client operations within the for-profit revenue cycle consulting industry

· Minimum five (5) years of experience leading offshore teams in India

Education:

· College degree required; graduate degree a plus, preferably Health Information Management or Business Management/Administration

Credentials/Certifications:

· AHIMA, AAPC, or other relevant credentials preferred, but not required, such as RHIA, RHIT, CCS, CPC.

Skills & Knowledge:

• Working knowledge of ICD-10-CM/PCS, CPT, and payment methodologies (DRGs, APCs, etc.), medical coding, medical billing, coding auditing, education, and staffing
• Strong knowledge of HIPAA, and other privacy laws and regulations, and ability to analyze risks and solve compliance challenges
• Excellent customer service, project management, planning, budgeting, reporting, people management, communication, public speaking, and interpersonal skills
• Strong organizational, analytical, and problem-solving abilities and techniques
• Data analytics, cost analysis, and ability to develop business plans
• Strong proficiency in Microsoft Office

Physical Job Requirements

• Ability to travel between office and client locations (international travel when needed)
• Ability to operate standard office equipment for prolonged periods (pc/laptop, phone, keyboard, mouse, monitor, printer/scanner/copier, etc.)
• Ability to perform repetitive hand and wrist motions (typing, data entry)
• Ability to sit extended periods of time, with occasional standing and walking in the office
• Ability to communicate effectively in person, by phone, and via electronic means
• Ability to lift and carry objects typically up to 15 pounds such as files or office supplies
• Ability to maintain focus in a typical office environment with moderate noise levels

Limitations and Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Join us to lead transformative initiatives that elevate our client operations while fostering a dynamic, collaborative workplace focused on excellence!