Jobs in Lanham, MD

1,085 positions found — Page 52

Ophthalmology Physician
$1,455 - 1,575
Washington DC 1 week ago
Job Description & Requirements
Ophthalmology Physician
StartDate: ASAP Pay Rate: $1455.00 - $1575.00

This facility is seeking an Ophthalmology Physician for locum tenens support as they look to fill a current need.

Details and requirements for this opportunity:

· Schedule: Monday – Friday 8a-5p, Night call, weekend call

· Practice Setting: Clinic

· Types of Cases: retina or glaucoma specialized procedures

· Credentialing Timeframe: 30-45 days

· Electronic Medical Record (EMR): Epic

· Certifications Required: board certified and fellowship trained

· Licensure Required: Washington DC license preferred but will consider Interstate Medical License Compact (IMLCC)

Facility Location
With its impressive memorials, museums, sprawling parks and cherry blossom-lined avenues, Washington, D.C. and its surrounding areas, is always a popular destination for traveling health care professionals. Aside from this region’s renowned medical facilities and career-enhancing opportunities, visitors enjoy indulging in the many cultural attractions and festivities that the nation’s capital has to offer. Job Benefits
AMN Healthcare typically arranges medical or dental malpractice insurance for the contractor providers we match to client opportunities. In addition, our locum tenens can receive highly competitive pay and a dedicated team that handles all travel, lodging, rentals and transportation needs. Additionally, our Physician Mobility initiative decreases the amount of time you must wait to work at a facility where you are presented or have worked from 24 months to 6 months. About the Company
At AMN Healthcare, we strive to be recognized as the most trusted, innovative, and influential force in helping healthcare organizations provide quality patient care that continually evolves to make healthcare more human, more effective, and more achievable. Ophthalmologist, Ophtha, Retina Surgery Ophthalmology, Eye, Eye Care, Eye Injury, Physician, Healthcare, Health Care, Patient Care, Hospital, Medical, Doctor, Md

AMN Healthcare is a digitally enabled workforce solutions partner focused on solving the biggest challenges affecting healthcare organizations today. We offer a single-partner approach to optimize labor sources, increase operating margins, and provide technologies to expand the reach of care.

Not Specified
Communications & Research Associate
Salary not disclosed
Washington, DC 1 week ago

Research political issues, legislation, public records, and political actors

Draft op-eds, letters to the editor, press materials, and written messaging

Produce research memos, briefing materials, and background documents

Monitor news coverage and identify narrative or messaging opportunities

Support rapid-response communications with research and drafted content

Work with communications and strategy teams to refine political messaging

Requirements:

2+ years of experience in political communications, research, journalism, or public affairs

Exceptional writing skills across persuasive, analytical, and narrative formats

Ability to synthesize complex political or policy information into clear copy

Comfort researching public records, news, and political developments

Strong attention to detail and ability to meet fast-moving deadlines

Familiarity with political campaigns, advocacy, or public-affairs environments

Not Specified
Assistant Principal, Grades 5-8
Salary not disclosed
Washington, DC 1 week ago

Holy Trinity School, a Catholic elementary school in the Jesuit Tradition, is seeking a Middle School Assistant Principal to join our faculty in the 2026-27 school year.

Position Overview

Jesuit Elementary Catholic School seeks a mission-driven and collaborative educational leader to serve as Assistant Principal for grades 5–8. The Assistant Principal (AP) – located in the Upper School building – is the primary administrative leader of the Upper School (US) and is responsible for the day-to-day running of the Upper School. The AP will serve as the primary point of contact for US parents and the primary support for US teachers. The Assistant Principal partners with the Principal and school administrative team, faculty, and staff, to advance academic excellence, strengthen Catholic identity, and uphold the Jesuit mission of the school. This leader will provide instructional leadership, faculty mentorship, and active participation in the faith life of the school community.

Key Responsibilities

Academic Leadership

  • Develop and manage the master class schedule for grades 5–8
  • Create and coordinate faculty duty schedules
  • Ensure effective course alignment and instructional continuity
  • Serve as lead point of contact for standardized testing
  • Ensures timely and accurate production of student report cards and progress reports, including electronic posting of assignments and grades
  • All administrators in the building are expected to teach at least one section of a course, which will be determined in consultation with the candidate.

Faculty Support & Mentorship

  • Mentor and support Upper School teachers through coaching, classroom observation, and professional growth initiatives
  • Assist in teacher evaluation and professional development planning
  • Foster a collaborative, mission-centered faculty culture
  • Assist in hiring Upper School faculty

Curriculum Oversight

  • Provide leadership and oversight for the school’s mathematics curriculum
  • Ensure alignment with diocesan standards and best instructional practices
  • Lead curriculum review, assessment analysis, and continuous improvement efforts

Faith Leadership & Catholic Identity

  • Serve as an active leader in the Catholic faith life of the school
  • Participate in and help coordinate school Masses, prayer services, retreats, and other faith experiences
  • Support the integration of Catholic and Jesuit values throughout the academic program

Student Life & Administration

  • Support student discipline and formation in alignment with Catholic values
  • Promote a safe, structured, and faith-filled learning environment
  • Assist the Principal and Lower School Assistant Principal in daily operations and strategic initiatives, including standing in for the principal as needed should the principal be unavailable
  • Under the direction of the principal, coordinates emergency drills in the Upper School building and ensures Emergency routes are posted and US faculty and staff have a clear understanding of procedures
  • Serves as primary point of Administrative contact for technology, especially as related to standardized testing

Parish and Community Engagement

  • Serve, as needed, on parish-wide committees and initiatives
  • Assist in admissions, marketing, development, and other school-wide initiatives
  • Collaborate with school and parish leadership to strengthen community engagement
  • Serve on safety and security leadership team for all school initiatives

Qualifications

  • Practicing Catholic committed to Jesuit educational values
  • Master’s degree in Education, Educational Leadership, or related field preferred
  • Administrative certification (or eligibility) preferred
  • Minimum of 5 years teaching experience; middle school experience preferred
  • Strong organizational, communication, and interpersonal skills
  • Full-time, 12 month position
  • Salary begins at $85,000 annually and is then commensurate with experience

Please send resume and cover letter to

Not Specified
Temporary Customer Support Associate (One Organization - Several Openings)
Salary not disclosed
Washington, DC 1 week ago

As the temporary Customer Support Associate, you’ll be a key part of a dynamic team ensuring attendees have a seamless experience at a major international conference. This temporary role is perfect for a detail-oriented, customer service professional who enjoys problem-solving, data management, supporting others, and delivering exceptional service. You’ll play a hands-on role in managing customer interactions, supporting team workflows, and helping the event run smoothly from behind the scenes. Foreign language skills are a plus but not a requirement! If this role sounds like something you would be interested in, submit your resume today!


Key Responsibilities:

  • Provide responsive and professional support to attendees, vendors, sponsors, and internal team members, addressing questions and requests efficiently.
  • Establish strong relationships through prompt and timely responses.
  • Provide meeting information and assist with a wide range of inquiries.
  • Maintain accurate records and update systems to ensure data integrity.
  • Assist with preparation, review, and testing of event-related materials and processes.
  • Support team operations through administrative tasks, reporting, and coordination.
  • Collaborate with colleagues to troubleshoot issues and escalate challenges as needed.
  • If needed, ability to travel for the event.

Why You’ll Love Working Here:

  • Busy, friendly office environment with a hybrid work schedule.
  • A company that has a beautiful and convenient downtown DC office.
  • An opportunity to be a part of a collaborative team who supports members across the world.
  • This is a temporary opportunity March through June. Possibility for travel.

What We’re Looking For:

  • Effective communicator. You convey information clearly and professionally in writing and verbally.
  • Organized. You can juggle multiple deadlines at once.
  • Tech-savvy. You are comfortable using software systems and quick to learn new tools.
  • Customer-focused. You bring a positive, professional approach to interactions with attendees and teammates.
  • Experienced. Have previous experience working in a professional office environment.
  • Reliable. You are committed to the team and focused on reaching the end goal.
  • Multilingual skills a plus. Fluency in additional languages will help you stand out and support a diverse audience.


Essential to Hawthorne Lane's success is our ability to attract talent from a range of backgrounds. Our network reflects the diverse community around us, and we believe in a workplace where everyone feels valued and empowered to succeed. Applicants will not be discriminated against on the basis of race, color, creed, religion, sex, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

temporary
ServiceNow Business Analyst
Salary not disclosed
Washington, DC 1 week ago

Conviso Inc is looking to hire ServiceNow Business Analyst. This role comes with benefits, 401K & some accrued PTO. The Ideal candidate should have at least 1 year of experience as a business analyst for ServiceNow


Title: ServiceNow Business Analyst

Requirement: At least 1 year of experience as a business analyst for ServiceNow


Preferred Skills: Certified System Administrator (CSA)

Expected Deliverables: Roadmaps, R&D findings, Epic and Sprint planning, backlog grooming, user stories, OCM documentation creation, go-live activity checklist

Education: 4 years BS/BA


Required Skills:

  • Demonstrated, specific experience with:
  • Working in the ServiceNow platform, in at least one of the following modules: HRSD, ITSM, WSD, or GRC.
  • Strong communication skills with both technical and non-technical audiences.
  • Eliciting, analyzing, and documenting business and functional requirements for ServiceNow.
  • Experience facilitating discovery workshops, stakeholder interviews, and product backlog grooming.
  • Facilitating requirements gathering sessions to create user stories
  • Experience creating functional specifications, wireframes, process maps, and supporting UAT.
  • Ability to translate business requirements into ServiceNow configuration and development needs.
  • Working in a Waterfall and/or Agile/Scrum environment and support project delivery.
  • Developing training materials and providing training.
Not Specified
Autonomous Vehicle Operations Supervisor
Salary not disclosed
Washington, DC 1 week ago

The AV Supervisor will oversee daily operational activities for the Autonomous Vehicle (AV) Drive Operations Program across designated city sites. This role ensures smooth field operations, compliance with safety standards, quality of service delivery, and team performance. The AV Supervisor will work closely with local and regional leaders to ensure efficient deployment of AV fleets and consistent driver/operator management.


Key Responsibilities

  • Lead, coordinate, and supervise AV Driver/Operator teams across assigned locations.
  • Conduct daily shift planning, scheduling, task delegation, and attendance tracking.
  • Ensure compliance with all safety, security, and operational protocols.
  • Train, coach, and mentor new and existing AV operators on operational procedures and program standards.
  • Conduct performance reviews, provide feedback, and manage disciplinary actions when required.
  • Collaborate with cross-functional teams (Operations, Fleet, Safety, Engineering) to ensure vehicle readiness and resolve operational issues.
  • Monitor site productivity metrics and implement improvements to enhance efficiency.
  • Respond to on-ground escalations and operational emergencies promptly.
  • Prepare weekly operational status reports and performance summaries.
  • Coordinate with Fleet & Maintenance teams to ensure optimal vehicle uptime.
  • Travel between Tampa, Baltimore, and Pittsburgh as operational needs require.


Qualifications

  • 3+ years of experience in Operations, Transportation, Logistics, Automotive, or related field.
  • Prior experience in a supervisory or lead role managing teams.
  • Strong understanding of safety protocols and compliance-driven environments.
  • Excellent communication, leadership, and people management skills.
  • Ability to analyze performance metrics and identify process improvement opportunities.
  • Comfortable working in dynamic and fast-paced field settings.
  • Valid driver’s license with a clean driving record.
  • Ability to travel between assigned cities as needed.


Preferred Skills

  • Experience working with autonomous vehicles, fleet operations, or mobility transportation programs.
  • Knowledge of incident reporting, compliance documentation, and operational audits.
  • Technical aptitude to understand basic AV system operations and diagnostics


Work Environment

  • Significant travel required - approximately 90% of the time across locations.
Not Specified
Program Manager
Salary not disclosed
Washington, DC 1 week ago

A well-established, mission-driven organization in Washington, DC is seeking an experienced Program Manager to support and oversee the execution of high-impact programs and initiatives. This role is ideal for someone who thrives in a fast-paced, intellectually rigorous environment and enjoys working with senior leaders, external stakeholders, and cross-functional teams.


Key Responsibilities

  • Manage the day-to-day operations of assigned programs, ensuring timelines, deliverables, and objectives are met
  • Coordinate with internal teams, leadership, and external partners to support program initiatives and events
  • Oversee budgets, track expenses, and assist with financial reporting related to program activities
  • Support planning and execution of meetings, briefings, conferences, and public-facing events
  • Prepare reports, presentations, and written materials for internal and external audiences
  • Monitor program performance, identify risks, and recommend process improvements
  • Ensure programs align with organizational goals and strategic priorities


Qualifications

  • Bachelor’s degree required; advanced degree preferred
  • 4+ years of experience in program management, operations, policy, research, or a related field
  • Strong organizational and project management skills with exceptional attention to detail
  • Excellent written and verbal communication skills
  • Ability to manage multiple priorities and deadlines independently
  • Proficiency with Microsoft Office and project management tools
  • Experience working in a research, policy, nonprofit, or mission-driven organization is a plus


What’s Offered

  • Competitive salary commensurate with experience
  • Comprehensive benefits package
  • Collaborative and intellectually engaging work environment
  • Opportunity to support meaningful programs with national impact
Not Specified
Associate, Executive and Operations Support
Salary not disclosed
Washington, DC 1 week ago

Compensation: $60,000 - $75,000. Compensation commensurate with experience, education, and training.

Benefits: Eligible position, including healthcare benefits.


About US

The Institute for Families and Technology (‘IFT’) is a fast-growing nonprofit at the forefront of the movement to prioritize child safety and well-being in the use of digital technology. We unite communities, researchers, and policy makers across the political spectrum to develop and advance evidence-based solutions that address challenges of the digital age. We are a small, mission‑driven team committed to meaningful, high‑impact work — and we’re building the infrastructure to grow.


Position Overview:

This is a full-time, hybrid role based in Washington, DC, for an Executive and Operations Support Associate. IFT is seeking a highly organized and proactive individual to support both the Executive Director and the organization’s core operational functions. Responsibilities include providing administrative and operational support to leadership, coordinating schedules, managing communication, assisting with event and project planning, and ensuring the smooth execution of daily organizational functions. The role involves liaising with internal and external stakeholders to enhance operational efficiency and drive the organization’s mission forward. Candidates should thrive in a fast-paced work environment and be solutions-oriented and eager to take initiative.


Key Responsibilities:

The following list is not intended to be a comprehensive list of the responsibilities of the position. Responsibilities may change without notice.


Executive Support:

  • Manage the Executive Director's calendar, scheduling, travel arrangements, and correspondence.
  • Prepare meeting materials including agendas, briefing documents, and follow-up notes.
  • Serve as a consistent and professional point of contact for funders, partners, and external stakeholders.


Operations & Administration:

  • Support and advise the Director of Operations on initiatives related to organizational effectiveness, operational strategy, cross-functional coordination, and information security, exercising discretion and independent judgement in evaluating options and recommending solutions.
  • Support development initiatives including CRM and donor database record keeping, grant accounting, grant and report writing, publications/materials, and special event planning.
  • Assist with financial management including budget development and tracking; preparation of monthly financial statements including profit/loss, cash flow, and balance sheet.
  • Oversee and develop contracts and manage vendor agreements, resolving issues when they arise.
  • Assist with implementing human resource functions including personnel policies and procedures; payroll processing; health care benefits; PTO; hiring and exiting processes; employee relations; and performance review procedures.
  • Coordinate cross-team workflows to ensure projects move forward and deadlines are met.
  • Streamline office operations such as inventory strategy, vendor and delivery coordination, and ensuring workspace standards are being met.


Qualifications:

This position is for individuals who are self-starters driven by mission-work, and:


  • Bachelor’s degree preferred
  • 1–3 years of experience in an administrative, project management, or account management capacity (nonprofit experience a plus, but not required)
  • Exceptional organizational skills and attention to details
  • Ability to manage complex calendars and balance multiple competing priorities
  • Proactive problem-solver able to anticipate needs and communicate effectively with stakeholders
  • Comfortable working with confidential and sensitive information
  • Financial and accounting experience a plus but not required
  • Outstanding written and verbal communication
  • Team player, leader, and eager to help where needed
  • Willing to work flexible hours and be responsive when necessary
  • High level of motivation and ability to thrive in fast-paced environment
  • Skilled in Microsoft Office (Outlook, Word, Excel, PPT); experience with CRM platforms a plus
  • Genuine interest in technology policy, child advocacy, or social impact work
  • Ability to grasp new skills quickly


Background Checks:

Employment offers are contingent upon successful completion of a background check.

Not Specified
Vice President, People & Culture
🏢 MFA
Salary not disclosed
Washington, DC 1 week ago

Position Title: Vice President, People & Culture

Location: Washington, DC (Hybrid)

Reports to: Chief Administrative Officer

Direct Reports: Manager, People & Culture

Company Background:

Managed Funds Association (MFA), based in Washington, D.C., New York City, Brussels, and London, represents the global alternative asset management industry. MFA’s mission is to advance the ability of alternative asset managers to raise capital, invest it, and generate returns for their beneficiaries. MFA advocates on behalf of its membership and convenes stakeholders to address global regulatory, operational, and business issues. MFA has more than 180 fund manager members, including traditional hedge funds, private credit funds, and hybrid funds, that employ a diverse set of investment strategies. Member firms help pension plans, university endowments, charitable foundations, and other institutional investors diversify their investments, manage risk, and generate attractive returns throughout the economic cycle.

Position Summary:

The Vice President, People & Culture is MFA’s senior HR leader responsible for building a high‑performance, people‑first organization grounded in strong culture and values. This role sets the People & Culture strategy, leads day‑to‑day HR operations, and partners with MFA leadership to attract, develop, and retain top talent in a member‑focused environment. The VP models MFA’s values through example, accountability, and decision-making, embedding culture into talent processes, performance management, leadership behaviors, and employee interactions at every level. The VP will steward MFA’s culture, advance staff engagement, and ensure compliant, modern HR practices that scale with organizational growth. The role reports to CAO; partners closely with President & CEO and Leadership Team.

Essential Responsibilities:

People Strategy & Leadership

  • Develop and execute a multi‑year People & Culture strategy aligned to MFA’s mission, values, and strategic plan; translate strategy into annual goals and measurable outcomes.
  • Advise the CAO and Leadership Team on organizational design, workforce planning, succession planning, and change management to support MFA’s evolving priorities and growth.
  • Lead, manage and mentor the Manager, People & Culture.
  • Strengthen organizational culture, enable data‑driven leadership decisions, and proactively address workforce needs by establishing a reliable mechanism to measure and act on the employee experience.
  • Lead the resolution of employee-relations issues, including investigations, performance concerns, and conflict management. Partner closely with leaders and legal counsel to proactively find resolution in a timely manner.
  • Lead strategy, planning, and execution of MFA staff events (e.g., staff retreat, holiday party).
  • Serve as advisor on the Team Engagement Committee and actively participate on the Core Values subcommittee.

Talent Acquisition & Onboarding

  • Own full‑cycle recruiting for all functions and locations; implement rigorous, equitable hiring processes and candidate experience standards.
  • Oversee the onboarding of new hires, focusing on MFA values, culture and skillset required for successful integration.
  • Oversee a high-impact intern and alumni program that builds a sustainable diverse talent pipeline; strengthens the organization’s employer brand and creates long-term organizational ambassadors and future hires.

Learning & Development

  • Provide executive coaching to MFA’s Leadership team and coordinate the development needs of senior staff.
  • Support Manager, People & Culture in developing a comprehensive L&D portfolio (internal professional development, online learning platform, lunch and learns), measure impact on performance and retention.
  • Champion a culture of transparency, respect, and accountability by equipping staff with tools and training to manage performance, addressing concerns early, while upholding the MFA values.
  • Curate external partners and trainers; negotiate and manage engagements to deliver ROI.
  • Partner with the CAO and IT to develop and lead workforce adoption of AI and digital tools, including training strategy and measurement of success.

Total Rewards & Performance Management

  • Lead compensation, benefits, and recognition programs; ensure competitiveness via regular market benchmarking (e.g., trade association surveys) and internal equity reviews.
  • Oversee performance management (goals, feedback, reviews); evolve bonus/merit cycles and promotion processes in coordination with Finance/CAO.
  • Provide strategy, planning, and communication support on annual benefits renewal.
  • Partner with PEO/EOR to optimize the employee experience and education (e.g., annual open enrollment communications, trainings, etc.).

HR Operations, Compliance & Risk

  • Ensure compliant, scalable HR operations (policies, handbooks, employee relations, investigations, leaves, accommodations, records).
  • Maintain accurate, confidential records and data systems; own HRIS roadmap, automation, and reporting.
  • Manage vendor relationships (payroll/PEO, benefits, background checks, training partners) and associated budgets; coordinate with Finance/Operations.

Qualifications:

Required

  • Minimum of 10 years of progressive HR/People leadership experience with responsibility across talent, rewards, employee relations, and HR operations; 3+ years leading an HR team.
  • Demonstrated success building culture, leading change and manager capability in a fast‑paced, global environment.
  • Expertise with compensation benchmarking and benefits design in the nonprofit/association sector (familiarity with salary surveys).
  • Strong command of U.S. employment law and compliant policy administration.
  • Exceptional judgment, confidentiality, discretion, and interpersonal skills; proven ability to influence senior leaders.
  • Demonstrated ability to work collaboratively in a team-oriented culture that values the importance of being a good teammate, communicator, and partner.
  • Excellent written/verbal communication and time management skills.
  • Demonstrated ability to self-start, think ahead, problem solve, and engage proactively with high professionalism, reliability, and accountability.
  • Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
  • Occasional travel to MFA offices, most frequently to NYC.

Preferred

  • Experience in policy, financial services, or association environments in a global environment (DC/NY/Brussels/London).
  • HR certification (SHRM‑SCP, SPHR) or relevant graduate degree.
  • Hands‑on HRIS and analytics fluency.
  • Executive coaching certification with a successful track record.
  • AI acumen

Benefits of working at MFA:

  • Competitive compensation and benefits package
  • Retirement savings plan with employer matching
  • Hybrid work schedule (Mon and Fri remote; Tues-Thurs in-office)
  • Generous paid parental leave and transition time back to work
  • Professional development and career opportunities
  • People-centric culture
  • Generous paid time off and holidays
  • Healthy food and snacks
  • Employee assistance programs
  • Staff retreats and social events
  • Community involvement
  • Team Engagement Committee
Not Specified
Sr. Site Manager
🏢 RRD
Salary not disclosed
Washington, DC 1 week ago

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

Job Description

The Senior Site Manager is an operations leader who will communicate a vision for how Williams Lea best serves our clients across national or multiple service offerings, and who empowers and enables their team to bring that vision to life. The role focuses on executing service delivery, delivering operational excellence, implementing optimized cost to serve models, applying continuous improvement initiatives, and team growth and development.

Job duties

(* denotes an “essential function”)

  • *Oversee contracted operation(s) to ensure needs of the contract and client are met while addressing needs of employees

  • *People Leadership – develop a highly functioning client team

    • *Responsible for full employee lifecycle of direct and indirect reports including, but not limited to interviewing and hiring; onboarding and induction; on-the-job training; professional learning, development, and growth; performance management including reviews and goal setting; talent management including succession planning for key roles; off-boarding management

    • *Ensure direct and indirect reports understand and are compliant with company and client policies, service level agreements (SLAs) and expected quality of work, utilizing corrective action when necessary

    • *Engage in regular and consistent communication with employees, hold regular team meetings and individual (1:1) meetings to ensure open lines of communication for company and client information, as well as to discuss clear expectations, performance and progress against goals and development

    • *Foster cross-training and a sense of team work to optimize client service delivery

  • Operational Leadership – ensure account meet or exceed client expectations

    • *Establish, execute, and sustain quality service delivery through standard operating procedures, account planning, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance

    • *Ensure Engage is implemented and utilized by team according to best practices

    • *Understand how Engage operates, the data it requires and generates.

    • *Utilize Engage output for client reporting at an expert level and use data to manage team, workflow, quality and individual performance

    • *Drive continuous improvement; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; timely resolve issues escalated by the client

    • *Manage staffing and workflow volumes; use workflow management system to justify headcount based on work volumes and allocate staffing resources by shift or service line accordingly

  • Financial and Contractual Management

    • *Review monthly P&L and submit necessary changes to financial analyst

    • *Review all labor allocations; manage over-time and time-off to avoid non-billable charges

    • *Create and distribute monthly invoice, ensuring it meets contractual requirements

    • *Participate in the budget process; ensure all operational processes are managed to timeline and budget

  • Customer & Account Leadership –

    • *Manage relationships with clients by ensuring a high level of customer satisfaction

    • *Create and present monthly Client Service Review (CSR); reflect on data presented and be prepared to discuss ideas for process improvement and benefits to the client to support informed decision-making

    • *Solicit feedback from clients (client outreach) regularly

    • *Educate clients on Williams Lea services already provided and those available through strong sense of the client’s business and the impact our services may have on their success

    • *Identify opportunities for account growth, new services, resolutions to client challenges through communication with clients/end-users – escalate opportunities to manager

  • Other

    • Participate or lead due diligence, implementation (people, process, technology) for new business within own client account(s); participate on other or new client accounts

    • Adhere to Williams Lea policies in addition to client site policies

Qualifications

  • A Bachelor’s degree or equivalent experience is required
  • Over 6 years’ experience and a proven track record of being a recognized leader and manager of people in a customer service intensive environment
  • Demonstrated record implementing solutions that have resolved poor client, service or contract performance or difficult situations, or have improved or sustained satisfactory contract performance
  • Excellent client service skills with a service-minded approach toward the client
  • Proven experience in the delivery and management of complex or multi-service solutions for clients
  • Minimum of four years of successful financial management; demonstrated record of managing day-to-day and strategic decisions that impact P&L
  • Able to make independent financial decisions for scope of responsibility
  • Minimum of four years people management experience supporting employee lifecycle from onboarding to offboarding; use of manager self-service systems and experience with centralized HR functions
  • Able to foster a team culture of high performance and continuous improvement that values learning and a commitment to quality, with an emphasis on client satisfaction
  • Attention to detail with demonstrated organizational skills
  • Must be able to meet deadlines and complete all projects in a timely manner
  • Able to handle sensitive and/or confidential documents and information
  • Able to make independent decisions that conform to business needs and policy
  • Must be able to interact effectively with multi-functional and diverse backgrounds
  • Able to work in a fast-paced environment
  • Must be self-motivated with positive can-do attitude
  • Intermediate to expert level Microsoft Office skillset

Additional Information

RRD's current salary range for this role is $85000 to $136000 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.





#WLNAT

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.


RRD is an Equal Opportunity Employer, including disability/veterans

Not Specified
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