Jobs in King Washington

Cascade AI is hiring a Senior Account Manager to own renewals, expansion, and strategic account growth across our existing customer base.

This is a commercially oriented role. You will manage a portfolio of accounts, drive adoption, run QBRs, map stakeholders, and identify expansion opportunities across new departments and workflows.

You are not responsible for implementation — that function is owned separately. Your focus is revenue retention and growth within existing logos.

This is not a support or onboarding role.

This is a revenue-carrying account ownership role focused on:

• Re-selling into the same organization
• Expanding into new departments (HR → IT, Legal, Finance)
• Strengthening executive relationships
• Driving renewal confidence

You will operate as the commercial owner of your accounts post-sale.

• Manage renewal timelines and negotiation strategy
• Identify risks early and create mitigation plans
• Ensure customers clearly understand value delivered
• Forecast accurately and maintain strong renewal hygiene

• Map accounts across departments and stakeholder groups
• Identify new workflow and use-case expansion opportunities
• Position Cascade’s value to new executive buyers
• Partner with AEs where appropriate to close larger expansions

Expansion at Cascade often means entering new departments, not just increasing seat counts. This requires strategic navigation and commercial skill.

• Run structured Quarterly Business Reviews
• Anchor discussions in value, ROI, adoption, and roadmap alignment
• Build relationships beyond day-to-day users
• Multi-thread across HR, IT, Finance, Legal, and other stakeholders

• Monitor usage and engagement data
• Recommend actions to improve adoption and workflow integration
• Work closely with Implementation to ensure time-to-value
• Identify and qualify expansion signals within accounts

For each account, you will maintain:

• Executive stakeholder map
• Expansion pathways
• Risk assessment and mitigation plan
• Quarterly action plan

You should be able to clearly articulate:

• Where growth will come from
• What risks exist
• What next steps are required

You will work closely with:

• CEO, Sales, and Marketing (for larger expansions or joint selling motions)
• CS Implementation for onboarding and complex rollout support
• Product & Engineering to communicate strategic customer feedback

This role requires influence without formal authority.

• 5+ years in Account Management, Strategic CSM, or post-sale revenue roles
• Experience owning renewals and expansion quotas
• Comfortable navigating enterprise stakeholders
• Strong account mapping and multi-threading skills
• Confident running executive-level conversations
• Commercially minded and revenue-oriented

Bonus:

• Experience selling across departments within the same organization
• Experience in B2B SaaS, HR tech, IT systems, or enterprise AI

We are a dynamic, growth-driven pet care brand dedicated to creating high-quality, science-backed pet products (grooming and wellness essentials) for North American pet parents. As we expand our market footprint in the pet specialty and regional chain space, we’re seeking a results-oriented Sales Manager with deep pet industry expertise and established relationships in North America’s key pet retail channels. This remote role will own our most critical accounts and regional partnerships, driving revenue growth through strategic channel management and data-informed product curation.

Key Responsibilities

Key Account Management & Relationship Growth

• Own end-to-end sales for tier-1 pet retail accounts, including PetSmart, Pet Supplies Plus, Mud Bay, and All the Best extra, leveraging existing relationships with decision-makers (e.g., category managers, regional buyers) to expand product distribution, negotiate favorable terms (pricing, promotions, shelf placement), and hit annual sales targets
• Conduct proactive account maintenance: lead quarterly business reviews, resolve supply chain or merchandising issues, and co-create joint marketing initiative to boost sell-through.

Regional Chain Development

• Identify and onboard high-potential regional pet retail chains by tailoring pitches to their unique shopper demographics.
• Build long-term loyalty with regional partners through personalized support: aligning product assortments with local pet trends, providing in-store training for staff, and optimizing inventory levels to avoid stockouts.

Channel Strategy & Product Curation

• Demonstrate sensitivity to channel-specific needs: curate product assortments that fit each retailer’s positioning and adjust strategies based on shopper insights
• Develop data-backed channel strategies: analyze POS data and sales trends to identify growth opportunities and outperform competitors.

Deep Channel Operations & Cross-Team Collaboration

• Oversee end-to-end channel operations: coordinate with supply chain teams to ensure on-time delivery to retail distribution centers, work with marketing to align brand messaging with retailer campaigns, and train internal teams on account-specific requirements.
• Forecast sales performance for key accounts and regional chains, track pipeline progress, and report monthly/quarterly results to the leadership team.

Required Qualifications

• Pet Industry Expertise: 5+ years of sales experience in the North American pet industry, with a proven track record of managing pet specialty or regional retail accounts. Prior experience with PetSmart, Pet Supplies Plus, Mud Bay, or All the Best is a must.
• Channel Relationships: Established, active connections with decision-makers at target accounts (e.g., national category buyers, regional managers) – ability to leverage these relationships to accelerate partnership growth.
• Strategic & Curation Skills: Demonstrated ability to develop channel-specific strategies and curate products that drive sales.
• Remote Work Readiness: Proficient in remote collaboration tools (CRM platforms like HubSpot) and self-motivated to manage accounts across North America and Canada.
• Data Fluency: Comfortable analyzing sales data, POS trends, and shopper insights to inform decisions (experience with retail analytics tools a plus).

Preferred Qualifications

• Experience scaling regional pet chains from 5+ locations to 100+ locations.
• Familiarity with pet industry trends (e.g., Health & Wellness, Supplement, Solution treatment) and how to align them with channel needs.

HICC America Corp. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, color, religion, sex, sexual orientation, gender identity, national origin or age.

HICC America Corp. has adopted a drug-free workplace policy. Working under the influence of drugs or alcohol is not permitted.

Any employment offer from HICC America Corp. is contingent upon the candidate having and maintaining a valid U.S. Work Authorization status throughout employment.

About Cascade AI 

Cascade AI is an agentic AI company for employee support, purpose-built for HR and the employees they serve. Our suite of specialized AI agents is transforming how enterprises operate—redefining how employees engage with HR and how HR teams work at scale. 

Employee-facing agents handle Q&A, benefits decision support, leave planning, onboarding, and offboarding, while HR-team-facing agents drive operational excellence through people analytics, leave management, benefits contract integrity reviews, and more. By automating complex, high-impact HR processes, Cascade AI enables organizations to elevate the employee experience while unlocking new levels of efficiency, accuracy, and speed for HR. 

We’ve raised $5.4M led by Gradient Ventures, Google’s AI fund, and have forged strategic partnerships with Microsoft and Google. We are already live with large customers, including Fortune 100 organizations, and have validated early product-market fit across multiple sales channels and industries. 

Co-founded by two former Microsoft AI engineers, Cascade AI offers the rare opportunity to shape the storytelling of agentic AI in the enterprise - defining a new category and building a brand from the ground up. We are entering our next stage of growth and seeking our first Head of Marketing to lead this charge. 

The Role 

We’re looking for a Strategic Sales & Partnerships Lead to drive new revenue and scale our partner ecosystem. You’ll own the full sales cycle—from sourcing and closing direct deals to managing and activating partnerships that expand Cascade’s reach.

You’ll work closely with the CEO, Head of Sales, and Marketing to accelerate growth through direct sales and strategic alliances.

What You'll Do

• Close New Business: Drive full-cycle sales for enterprise and mid-market opportunities.
• Activate Partnerships: Run partner demos, joint pitches, and field engagements to drive revenue through existing channels.
• Develop New Partnerships: Identify and activate new partnerships across PE firms, consulting groups, and cloud ecosystems (Azure, Google).
• Manage and Grow Existing Partners: Deepen relationships with key partners (Lockton, Mercer, etc.), align on goals, and track joint outcomes.
• Run Partner QBRs: Own quarterly reviews and ensure alignment on pipeline, co-marketing, and success metrics.
• Collaborate with Marketing: Partner on sales enablement, joint events, webinars, and channel content syndication to amplify reach.
• Shape GTM Partnership Strategy: Help define Cascade’s go-to-market channel and partnership strategy with Cascade GTM leadership team by leveraging your experience working with PE firms, benefits brokers, consultancies, and cloud ecosystem partners to identify scalable revenue opportunities.

About You

• 3–5+ years of experience in enterprise sales, partnerships, or business development, ideally in SaaS, AI, or HR Tech.
• Proven track record of closing new business and scaling revenue through partnerships or indirect channels.
• Skilled at building executive relationships and navigating complex partner ecosystems.
• Comfortable operating in a fast-moving startup environment and rolling up your sleeves.
• Strong communicator with the ability to translate technical value into business outcomes.

Success Looks Like

• Closed new customers directly and through partner channels.
• Activated new partnerships generating pipeline and revenue.
• Deepened existing partner relationships, with joint events and measurable co-sell activity.

Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world-class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions, so we’re more than just a bit selective when it comes to hiring new team members. In 2012, we began franchising our business model. This role is for one of our successful franchise partners.

Job Summary

The team is responsible for new business revenue generation monthly and works to achieve these on an individual and team level. Account Executives are equipped with extensive training in Salesforce, sales process management, business development and more.

Principal Duties And Responsibilities

The primary responsibility of an Account Executive is to build a book of business through:

• Prospecting and establishing referral partner relationships with professionals from the real estate and mortgage industry.
• Work with clients to understand their insurance needs, analyze options with a large carrier portfolio, and provide a custom solution to mitigate household risk.

Compensation Summary

The first year’s earnings potential ranges from $53,000 - $90,000, varying based on performance. Our compensation package slightly varies by agency but offers uncapped new business commissions and renewal commissions year-over-year. Renewal commissions provide passive earnings and can exponentially increase your annualized income. Additionally, top performers can qualify for an annual President’s Club trip.

Experience And Education

• Passing the state licensing exam, once hired
• Legally authorized to work in the United States

Required Skills And Abilities

• Exceptional written and verbal communication
• Experience in a fast-paced work environment
• B2B or B2C sales experience or related college major
• Competitive attitude
• Networking abilities
• Entrepreneurial spirit
• Problem-solving mentality
• Self-motivated, hands on, self-starter mindset that can do the work
• Strong time management
• Strong attention to detail and organization

Benefits Summary

• High quality voluntary health, vision, dental insurance programs
• Paid holidays, vacation, and sick leave
• Benefit offerings vary per agency*

This job posting is for an opportunity at a Goosehead Insurance agency independently owned and operated by a local franchised Agency Owner. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will be submitted to the Agency Owner. If you are hired for this position, you also understand and acknowledge that the Agency Owner’s franchised business will be your employer, not Goosehead Insurance Agency, LLC, and that the Agency Owner is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling, and supervision.

To learn more about our job opportunities, apply here. We look forward to speaking with you!

Strategic Account Sales Executive

Location: Remote for locations outside of Redmond, WA

Full-time with Centific

The Account Executive will play a critical role in growing market share in Generative AI. This position is part of the Strategic Business Unit (SBU) responsible for selling into the "Magnificent Seven" foundation models (Amazon, Google, Microsoft, Meta, etc.). This is a highly technical role requiring:

Key Responsibilities:

• Develop relationship with GenAI sourcing team
• Develop a deep understanding of AI and data and effectively communicate complex technical concepts in a clear and concise manner.
• Demonstrate a successful track record of breaking into new accounts or expanding relationships within existing accounts.
• Engage with diverse stakeholders, including business, procurement, technical teams, and executive-level audiences.
• Collaborate with multiple functional teams, such as legal, product, marketing, pre-sales, delivery, quality, and operations, to ensure customer success.
• Manage fast turnaround requests, especially during early product development phases.

Your Role Will Include:

• Working with client sourcing team to participate in GenAI RFP
• Driving revenue generation and consumption.
• Coordinating with cross-functional teams to deliver proposals and solutions that create value for customers.
• Building value in all engagements to facilitate successful negotiations and close deals.
• Ensuring a high degree of client satisfaction.

Qualifications:

• 5-8 years of B2B sales or consulting or solution sales experience.
• 4+ years of experience in sales/solution sales with a proven track record of selling and closing complex solutions to enterprise and software companies, with deal sizes ranging from $XM to $XMM.
• 4+ years of experience selling data, ML, or AI solutions to technical audiences (e.g., data engineers, data scientists, ML engineers).
• Experience engaging the sourcing team of the named accounts (Google, Meta, etc.).
• Demonstrated success in achieving sales quotas consistently.
• Ability to manage the entire sales process, from prospecting and qualifying to deal management and closure.
• Experience developing and presenting executive-level materials.
• Passion, creativity, and a willingness to think outside the box.

Benefits:

• Comprehensive healthcare, dental, and vision coverage
• 401k plan
• Paid time off (PTO)
• And more!

Learn more about us at .

Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, sex (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Company Overview

Founded in 1976 and headquartered in Redmond, Washington, MicroSurgical Technology's passion is creating exceptional surgical devices and instruments used to restore or improve sight for patients all over the world. MST is part of UK based Halma PLC, a global company whose healthcare division helps provide technologies and solutions that enhance the quality of patients’ lives.

Our products are surgeon-designed and meticulously crafted to instill confidence and assurance in Cataract and Glaucoma procedures and include a wide range of surgical instruments such as forceps, scissors, hooks, spatulas, and knives, all designed for the delicate and intricate procedures required in microsurgery.

Together, we create a place where we are successful, motivated by our mission and inspire each other. This is where you can do your best work!

Senior Manufacturing Engineer

Responsibilities:

• Design new and revise existing tools and fixtures for assembly, test, and inspection
• Create test protocols for qualifying new products and assemblies
• Develop and document IQ, OQ, PQ and maintenance protocols for new equipment and fixtures
• Develop and implement automation/semi-automation equipment and fixtures
• Participate in Material Review Board, evaluate and disposition discrepant material, conduct failure root cause analysis, develop rework and repair methods, identify and document corrective and preventative action
• Create engineering design and process change orders with required documentation, technical justification/change effects analysis, and impact to operations
• Create, document, and conduct training and certifications for fixture/equipment operation, and critical methods
• Revise existing product designs for improvement or new line extensions
• Develop test equipment and methods for mechanical, electrical, hydraulic, and pneumatic devices and systems
• Develop and maintain production assembly, test, and inspection procedures through product life cycle
• Develop verification and validation protocols for equipment and processes, including validation of cleaning, packaging, and sterilization
• Develop automated data collection and reporting methods
• Lead production process quality improvement
• Determine training and certification requirements for assemblers and technicians for production processes and equipment
• Provide product failure analysis support for customer complaints and returns
• Workflow design, yield improvement, waste reduction, time and motion efficiency studies
• Create and maintain Product and Process FMECA through product life

Requirements:

• Bachelor’s degree in Engineering (Manufacturing, Mechanical, or equivalent) with 5-7 years of experience in medical device manufacturing or related manufacturing environment
• Direct experience in medical device or highly regulated environment
• Certified SolidWorks Associate or 3+ years of equivalent experience
• Microsoft Office applications, Excel power user
• Proficiency with inspection tools and methods
• Solid understanding of design change requirements and processes in FDA regulated manufacturing environment
• Ability to perform Gage R & R Analysis for equipment qualifications
• Ability to use Design of Experiments methods to support process improvement

Desirable Skills and Experience:

• Experience with metal machining and fabrication and finishing methods and equipment
• Swiss watch or jewelry manufacturing industry with insights into small tools, equipment, techniques
• Experience with color anodizing, electropolishing, chemical etching, laser etching
• Clean room, aqueous cleaning, and sterilization qualification and monitoring
• Lean manufacturing process implementation or support
• Mechanical specification using GD&T
• Quality analysis using MiniTab

Salary range for this position is $120k-$145k per year which is the general base range for a successful candidate in the State of Washington. The successful candidate’s actual pay will be based on various factors such as skills, qualifications and experience.

This role is also eligible for a competitive benefits package that includes medical, dental, vision, life, and disability insurance; 401K retirement plan; flexible spending and health savings account; paid holidays; paid time off; parental leave; employee assistance program and other company benefits.

MicroSurgical Technology Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expressions, veteran status, or any other category that is protected by applicable law.

Please note that only qualified candidates will be contacted for further consideration.

No Recruiters or Agencies Please

HVAC Maintenance Sales Executive

Commercial & Industrial Facilities

Location: King and Pierce Counties

Company: Holmberg Mechanical

Reports To: Service Director / Sales Manager

Position Overview

We are seeking a Commercial HVAC Maintenance Sales Executive to grow our preventive maintenance agreement (PMA) portfolio within targeted vertical markets. This is an activity-driven, field-based sales role focused on prospecting, relationship development, system surveys, and consultative solution selling—not order taking.

This role is best suited for a self-directed professional who understands that consistent activity drives predictable results and who is comfortable with disciplined prospecting and cold outreach.

Core Responsibilities

• Prospecting & Pipeline Development (Non-Negotiable)
• The successful candidate will consistently execute the following weekly prospecting absolutes:
• Develop and maintain a call list of at least 100 suspects within a defined vertical market
• Appropriate titles may include:
• Facility Manager
• Director of Facilities
• General Manager
• Owner
• Operations Manager
• Executive Director
• President
• Chief Operating Officer
• Conduct outbound cold calls and outreach to targeted suspects
• Set a minimum of:
• 6 first appointments per week
• Average 2 of those appointments qualified to move forward to the next sales stage (system survey)
• Sales Process Execution
• Follow a structured, repeatable sales process:
• Targeting & Prospecting
• First Appointment (Discovery)
• System Survey / Site Walk
• Solution Development
• Proposal Presentation
• Close & Handoff to Operations
• Conduct on-site mechanical system surveys
• Identify client objectives related to:
• Reliability
• Risk reduction
• Budget predictability
• Asset life extension
• Comfort and compliance
• Develop and present preventive maintenance solutions aligned with client goals
• Account Development
• Build long-term relationships with facility stakeholders
• Maintain accurate CRM records including:
• Call activity
• Appointments set
• Survey status
• Proposal stage
• Transition sold agreements smoothly to operations and service teams
• Identify upsell and cross-sell opportunities over time

Performance Expectations

• This role is measured on activity, conversion, and results, including:
• Consistent execution of weekly prospecting standards
• First appointment volume and quality
• Survey conversion rate
• Maintenance agreement revenue growth
• CRM accuracy and pipeline health

Ideal Candidate Profile

• 5+ years of B2B sales experience (HVAC, mechanical, facilities, or technical services preferred)
• Comfortable with cold calling and outbound prospecting
• Organized, disciplined, and process-driven
• Able to communicate confidently with technical and non-technical stakeholders
• Experience selling recurring services or long-term agreements is a strong plus
• Self-motivated with a strong work ethic and accountability mindset

What We Offer

• Competitive base salary plus sales incentives
• Clear expectations and a defined sales process
• Strong operational support from service, engineering, and management
• Long-term growth opportunity in a stable, essential industry
• Vehicle / allowance, phone, laptop, and CRM tools

Who Should Not Apply

This role is not a fit for candidates who:

• Rely primarily on inbound leads
• Are uncomfortable with structured prospecting activity
• Prefer transactional or short-cycle sales only
• Require heavy supervision to stay on task

How to Apply

• Submit your resume and a brief cover letter explaining:
• Your experience with outbound prospecting
• Your approach to building a pipeline from scratch
• Why activity-based selling resonates with you

We offer a competitive base salary plus a performance-based commission structure designed to reward disciplined prospecting and profitable growth.

Our incentive program includes:

• Commission on new maintenance agreements
• Commission on profitable project sales
• Renewal incentives on retained accounts
• Annual performance bonus opportunities
• Unlimited earning potential for high performers

*Top performers in this role can earn $140,000–$190,000+ annually.

*Base pay is $60,000 to $70,000.

Our unique compensation package will be discussed during an in-person interview with viable candidates.

This position is designed for a self-motivated sales professional who thrives in an activity-driven environment and understands that consistent prospecting drives predictable income.

For more information about us, please visit Mechanical is an Equal Opportunity Employer, offering qualified applicants consideration for employment without regard to race, color, religion, sex, physical or mental disability, age, citizenship, pregnancy, genetic information, veteran status, gender identity, gender expression, sexual orientation, national origin, and any other protected status.

Enterprise Account Executive

Location: Remote (U.S.) | Department: Sales | Reports to: VP of Sales

Base: 125K

Bonus: 125K

Uncapped Commission

About the Company

We are a global leader in last-mile delivery orchestration, helping businesses deliver on time, every time. Our SaaS platform powers seamless delivery experiences for top brands across food & beverage, furniture, appliances, and building supply—combining intelligent routing, real-time visibility, and customer communication in one unified solution.

Role Overview

We’re seeking a proven Enterprise Account Executive to drive new business across multi-stakeholder enterprise organizations. You’ll own the full sales cycle—from prospecting and discovery to negotiation and close—targeting large accounts with national or multi-region operations.

Core Roles and Responsibilities

Pipeline Generation and Sales Strategy

• Proactively identify, research, and prospect new enterprise clients (e.g., Fortune 1000 importers, exporters, 3PLs, logistics, and distribution service providers).
• Develop and execute comprehensive territory and account plans targeting key decision-makers across operations, logistics, and IT.
• Collaborate with Marketing and SDR teams to drive pipeline through targeted campaigns, events, and ABM initiatives.

Sales Cycle Management and Deal Closure

• Manage the entire enterprise sales cycle—from qualification to contract signature—typically for multi-million-dollar ARR deals.
• Conduct consultative discovery sessions to deeply understand each client’s logistics and delivery challenges (warehousing, route optimization, customer communication).
• Lead executive-level product demonstrations and solution presentations, partnering with Solutions Engineering and Product teams as needed.

Solution Development and Negotiation

• Design tailored SaaS solutions that optimize delivery performance, reduce cost, and improve ROI.
• Negotiate complex commercial terms and SLAs with C-suite and procurement leaders.
• Manage RFP/RFI responses, ensuring clarity, accuracy, and competitive positioning.

Relationship Management and Collaboration

• Build and sustain trusted, long-term relationships with executives and operational leaders within client organizations.
• Collaborate cross-functionally with Professional Services, Customer Success, and Product to ensure seamless onboarding and long-term adoption.
• Represent the company at key industry conferences, tradeshows, and strategic networking events.

Forecasting and Administration

• Maintain accurate sales records, pipeline data, and forecasts in Salesforce.
• Meet or exceed monthly, quarterly, and annual sales quotas.
• Provide consistent reporting on pipeline health, competitive intelligence, and customer feedback.

Key Skills and Qualifications

• Experience: 7+ years of enterprise B2B SaaS sales, ideally within logistics, transportation, or supply chain technology.
• Business Acumen: Deep understanding of logistics operations, delivery optimization, and supply chain management trends.
• Sales Expertise: Proven success managing large, complex sales cycles and closing multi-stakeholder, seven-figure deals.
• Communication: Exceptional presentation and negotiation skills with the ability to engage and influence C-level audiences.
• Problem-Solving: Analytical, creative, and strategic thinker who connects customer challenges to measurable solutions.
• Autonomy and Collaboration: Self-starter with entrepreneurial drive who collaborates effectively across GTM and product teams.

Why Join Us

Be part of a fast-growing SaaS leader that’s redefining delivery orchestration for the world’s largest brands. You’ll have the autonomy to make an impact and the backing of a global team that values innovation, accountability, and customer success.

Job Title: Support Engineer

Location: Seattle, WA / Bothell, WA (On-site)

Job Type: Full-time

About Us:

Cinnamon is a forward-thinking healthcare technology company focused on empowering patient advocates through innovative solutions. By automating critical processes, we help healthcare organizations secure financial assistance for their patients efficiently and securely. Our mission is to improve healthcare accessibility while maintaining the highest standards of data integrity, compliance, and customer trust.

Role Summary:

We are seeking a skilled Support Engineer to lead technical support efforts for healthcare customers and internal Cinnamon users. This role partners closely with engineering, product, implementation, clinical operations, and security teams to resolve complex issues, improve system reliability, and deliver a high-quality user experience across the platform. You will handle escalations, guide support processes, and contribute to a strong operational and security posture. The ideal candidate excels at cross-functional troubleshooting, clear communication, and customer empathy.

Key Responsibilities:

• Own customer support issues end to end and ensure timely, accurate resolutions
• Support customer onboarding by validating configuration, reviewing workflows, and preparing customers for go-live
• Deliver advanced training and create materials that help clinical and administrative teams adopt the platform effectively
• Serve as the escalation point for Jira Service queues and guide triage and prioritization
• Provide advanced support to internal users across authentication, access, feature flagging, analytics, logging, VPN, GitHub, password management, and productivity tools
• Investigate and resolve issues across GCP services, , Auth0 flows, LaunchDarkly configuration, Mixpanel events, NordLayer access, GitHub permissions, 1Password access, and related systems
• Maintain and improve documentation in Confluence, including workflow diagrams, runbooks, SOPs, and troubleshooting guides created in Lucidchart
• Perform proactive system monitoring using GCP logs, , uptime indicators, and automated alerts to detect and address issues early
• Reproduce issues, validate fixes, analyze root causes, and collaborate with engineering to improve reliability and data integrity
• Ensure support follows HIPAA-aligned privacy, security, and data handling requirements
• Surface findings from Intruder and SecurityScorecard and track remediation with security and engineering teams
• Identify recurring patterns in support tickets, propose workflow and product improvements, and contribute insights to roadmap discussions
• Mentor junior support engineers and help develop team best practices
• Participate in incident response efforts for issues affecting multiple customers or systems

Required Qualifications:

• 4-6 years of experience providing technical support in a SaaS, healthcare, or cloud-based environment
• Proven experience supporting healthcare customers or healthcare data workflows
• Experience owning escalations and complex troubleshooting efforts in coordination with engineering or product teams
• Proficiency with Jira Service Management for issue triage and workflows analysis
• Experience supporting enterprise SaaS platforms for authentication, identity management, analytics, logging, VPN access, and secure productivity operations
• Hands-on experience with Google Cloud Platform logs, error reports, service metrics, or interactions with Cloud Run and Cloud Functions
• Strong understanding of QA processes, root cause analysis, and cross-environment troubleshooting
• Excellent communication skills with the ability to explain technical issues to non-technical healthcare users
• Strong documentation skills maintaining shared knowledge bases or support playbooks
• Comfort handling workloads involving sensitive healthcare information and security-related tasks

Preferred Qualifications:

• Scripting or automation experience in Python, Bash, or PowerShell
• Familiarity with HL7, X12, FHIR, or common healthcare data exchange patterns
• Experience supporting customers during EHR integrations or workflow onboarding
• Experience with remote support tools such as TeamViewer or AnyDesk
• Experience building documentation or diagrams in Confluence and Lucidchart
• Exposure to security monitoring tools or vulnerability management processes
• Prior mentorship or leadership experience in a support environment

What We Offer:

• A competitive salary and stock options grant
• Holiday schedule according to your country of residence and PTO
• An innovative and high-paced work environment with a flat management hierarchy
• Opportunities for professional growth and advancement in a rapidly scaling company

How to Apply:

Send your resume and a cover letter detailing your relevant experience and interest in the position to We look forward to reviewing your application and exploring how you can help us advance healthcare through innovation and technology!

Join us in transforming healthcare through innovative technology!

About SHEIN

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry. Founded in 2012, SHEIN has more than 16,000 employees operating from offices around the world and continues to expand operations globally. Join SHEIN and be the future!

Position Summary

The Senior Logistics Specialist plays a critical role in managing and optimizing Middle-Mile logistics, reverse logistics, and linehaul planning. This position is responsible for tracking performance metrics, conducting root cause analysis, and driving process improvements through Invent & Simplify initiatives. The ideal candidate will have strong documentation and project management skills, enabling effective cross-functional collaboration and strategic decision-making.

Job Responsibilities

• Optimize Middle Mile performance and ensure efficient transport flow.
• Plan capacity in line with volume forecasts and operational needs.
• Analyze transportation bottlenecks and implement efficiency solutions.
• Develop new metrics to measure success and identify deep dive opportunities.
• Oversee reverse logistics for cost-effective and efficient returns.
• Enhance return visibility and reduce waste in logistics processes.
• Monitor key transportation KPIs and drive performance improvements.
• Simplify processes, maintain documentation, and ensure policy alignment.
• Lead projects to optimize logistics operations and present insights to leadership.

Job Requirements

• 3+ years in transportation, logistics, or supply chain operations.
• Bachelor’s degree in Logistics, Supply Chain, Business, or related field preferred.
• 3+ years of experience in transportation, logistics, supply chain, or network planning.
• Strong analytical skills with expertise in performance tracking, capacity planning, and KPI management.
• Experience in reverse logistics strategy development and process optimization.
• Proficiency in transportation management systems (TMS), data analytics tools, and reporting dashboards.
• Strong documentation and technical writing skills for SOPs and process standardization.

Benefits and Culture

• Healthcare (medical, dental, vision, prescription drugs)
• Health Savings Account with Employer Funding
• Flexible Spending Accounts (Healthcare and Dependent care)
• Company-Paid Basic Life/AD&D insurance
• Company-Paid Short-Term and Long-Term Disability
• Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident)
• Employee Assistance Program
• Business Travel Accident Insurance
• 401(k) Savings Plan with discretionary company match and access to a financial advisor
• Vacation, paid holidays, floating holidays, and sick days
• Free weekly catered lunch
• Free swag giveaways
• Annual Holiday Party
• Invitations to pop-ups and other company events
• Complimentary daily office snacks and beverages

Pay range: $75,000 min -$110,000 annually, plus bonus

SHEIN is an equal opportunity employer committed to a diverse workplace environment.