Jobs in Kensington, CA

Early-stage Defense Tech startup (founded 2024, 11 people, $5M+ ARR) requires a Chief of Staff to help with building an AI platform that makes it easy for any company to sell to government. Customers already include Fortune 500s, the U.S. Government, and NATO.

Three founders need a Chief of Staff to bring order to the chaos as they scale from early growth to IPO.

What you'll do:

• Align three founders' priorities, schedules, and strategy
• Own the company's operating rhythm — stand-ups, offsites, planning cycles
• Run RevOps (sales metrics, goals, tracking) until a Head of Sales is hired
• Design and execute the global conference and GTM calendar
• Build AI-powered workflows and internal tools to speed everything up

What we're looking for:

• 3-5 years in Chief of Staff, Strategy, or Ops roles
• Background in top-tier consulting, banking, or high-growth startups
• You thrive in ambiguity and bring structure where there is none
• Comfortable owning RevOps and GTM execution
• US citizen required — no visa sponsorship
• On-site 5 days/week in San Francisco
• Veterans -desirable

Comp:

• $140K - $210K base
• % equity
• Team of 11 — early enough for your work to really matter

If you're the person who makes founders 10x more effective, let's talk.

Who We Are

At TRADEMARK, we transform bold ideas into jaw-dropping experiences. As a global corporate event production agency, we collaborate with leading brands across technology, entertainment, and beyond to design events that captivate and inspire. From large-scale conferences to intimate brand activations, we deliver the extraordinary.

With over 25 years of experience, TRADEMARK has partnered with industry leaders such as Adobe, Slack, Pfizer, Clay, and Lucasfilm to engage the most discerning audiences. We balance big-picture strategy with flawless execution, drawing on insider expertise from the brands we serve and a deep understanding of what excellence looks like in the real world.

TRADEMARK upholds sustainability, diversity, equity, and inclusion across all regions where we operate, ensuring our solutions are mindful of social impact at every stage of the process.

The Role

TRADEMARK is seeking a Senior Producer (Contract) to lead the planning and execution of large-scale experiential events and complex live productions. This role begins as a project-based contract engagement, supporting high-impact client programs and flagship events.

As a Senior Producer, you will own the end-to-end production of multiple projects simultaneously, guiding strategy, managing client relationships, and ensuring flawless execution across every stage of delivery. You will oversee budgets, timelines, vendors, and cross-functional teams while maintaining the highest standards of production quality.

This role requires a strategic thinker and experienced operator who can anticipate challenges, solve problems in real time, and lead teams with confidence in fast-moving environments. You will serve as a trusted client partner while ensuring every program is delivered with precision, creativity, and operational excellence.

What You’ll Do

Project Leadership & Client Strategy:

• Lead end-to-end production for large-scale experiential projects, managing timelines, budgets, and deliverables from concept through execution
• Serve as the primary client partner, guiding strategy, managing expectations, and ensuring alignment with client goals
• Support new business opportunities by contributing to RFPs and identifying growth within existing client relationships
• Provide high-level oversight across creative, production, and operational workstreams

Production & Logistics Management:

• Develop and manage production schedules, vendor partnerships, and project budgets
• Oversee venue logistics, permitting, and compliance requirements
• Lead onsite event execution, troubleshooting challenges while maintaining a calm and professional presence
• Ensure seamless coordination across internal teams, venues, and vendors

Team Leadership & Collaboration:

• Mentor Producers and Coordinators, providing guidance and support across projects
• Align internal teams, freelancers, and vendors to ensure smooth collaboration and delivery
• Provide leadership and problem-solving during high-pressure moments

Post-Event Execution & Financial Oversight:

• Lead post-event reconciliation, reporting, and budget closeout
• Capture key learnings and process improvements to strengthen future productions
• Maintain accurate financial tracking to support project profitability

What You Bring

• 10+ years of experience leading large-scale experiential events, brand activations, or corporate productions from concept through execution
• Proven ability to manage multiple complex projects simultaneously while maintaining high production standards
• Strong client leadership with experience building trusted relationships and guiding strategic conversations
• Deep expertise in live production environments, including multi-day conferences, global brand activations, and high-profile launches
• Advanced project management skills with experience managing timelines, budgets, vendors, and production schedules
• Strong financial oversight, including budget development, forecasting, and vendor negotiations
• Experience managing venues, permitting requirements, logistics planning, and operational risk
• Demonstrated ability to mentor Producers, Coordinators, and cross-functional teams
• Strong communication and presentation skills when working with clients, stakeholders, and executive teams
• Comfort working in fast-paced environments and solving problems in real time
• Proficiency with production and collaboration tools such as Airtable, Slack, and Google Workspace
• Willingness to travel and work flexible hours based on event schedules

Success in This Role

Success in this role means leading complex experiential productions with confidence, precision, and strategic perspective.

You will:

• Lead large-scale events that meet client objectives while maintaining exceptional production standards
• Build trusted client relationships while guiding projects from concept through execution
• Keep teams aligned, organized, and moving forward across multiple concurrent productions
• Maintain strong financial oversight and operational discipline across budgets and vendors
• Elevate the quality, efficiency, and impact of TRADEMARK’s event experiences

Compensation

This is a project-based contract role paid hourly.

The anticipated pay range for this position is $50–$110 per hour, with final rates determined by experience, portfolio, scope, and location.

As a contract role, compensation may vary by project and is aligned to the level of responsibility and complexity of each engagement.

Equal Opportunity Employer

TRADEMARK is proud to be a minority-owned, woman-owned company and an equal opportunity employer committed to building a diverse and inclusive workplace. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, citizenship status, age, disability, veteran status, or any other status protected under applicable federal, state, or local law.

We are committed to maintaining a workplace free from discrimination and harassment. This policy applies to all aspects of employment, including recruiting, hiring, placement, promotion, compensation, training, and advancement.

Local to Bay area

1 day onsite @ Oakland office.

Role must interface with both business and engineers; expected to work directly with engineering teams.

Focus is on the enterprise data platform and data engineering; not an analytics/visualization role.

Core technical expectations

Strong data ecosystem background: experience leading data products or data warehousing initiatives.

Solid understanding of schemas, databases, and ETL (Extract, Transform, Load) processes; no hands-on coding expected but must be able to engage deeply with engineers and “know what they are talking about.”

Primary data warehouse platform: Snowflake.

Broader big data background acceptable if not purely Snowflake (e.g., Databricks, BigQuery, Redshift).

Current ETL tool: Informatica; hands-on Informatica expertise is not required.

Analytics/visualization not in scope; Power BI knowledge is a nice-to-have, not mandatory.

Role and scope

Titles vary across industry: product owner (PO), project manager, scrum master, TPM; at PG&E, similar roles may be labeled “product managers.”

Not seeking a pure scrum master or a typical external-facing PO who only writes requirements.

Role must interface with both business and engineers; expected to work directly with engineering teams.

Focus is on the enterprise data platform and data engineering; not an analytics/visualization role.

Core technical expectations

Strong data ecosystem background: experience leading data products or data warehousing initiatives.

Solid understanding of schemas, databases, and ETL (Extract, Transform, Load) processes; no hands-on coding expected but must be able to engage deeply with engineers and “know what they are talking about.”

Primary data warehouse platform: Snowflake.

Broader big data background acceptable if not purely Snowflake (e.g., Databricks, BigQuery, Redshift).

Current ETL tool: Informatica; hands-on Informatica expertise is not required.

Analytics/visualization not in scope; Power BI knowledge is a nice-to-have, not mandatory.

About Straia

At Straia, we’re building the AI-native intelligence layer for colleges and universities.

Today, colleges run on dozens of disconnected systems, forcing staff to spend hundreds of hours manually reconciling data, compiling reports, and tracking down insights. Straia changes that. We unify institutional data and layer on AI agents that answer questions, generate insights/visualizations, and automate repetitive workflows, transforming how colleges operate.

Over time, Straia will evolve into the core intelligence layer for institutional operations, where every function, from student advising to admissions to budgeting and resource planning, is supported by collaborative AI agents that understand each institution’s unique data landscape.

We recently raised our pre-seed from a16z, Reach Capital, and JFF Ventures, and are now hiring a founding backend engineer to help build the technical backbone of how institutions interact with their data.

The Role

As a Founding Engineer at Straia, you’ll work directly with a small team including directly with our CEO (Ryan), CTO (Alan) and CPO (Nikki) to design, build, and scale the core infrastructure of our platform.

This is a 0 → 1 opportunity to shape not just the product, but the engineering culture, architecture, and trajectory of the company. You’ll ship fast, make key technical decisions, and help define how AI can power the next generation of enterprise data intelligence.

We’re specifically looking for someone who consistently raises the bar. The kind of engineer whose default speed and judgment increase the velocity of everyone around them. If you thrive when expectations are high and the pace is fast, you’ll feel right at home

What You'll Do

• Build the core platform — architect and implement services spanning data ingestion, query orchestration, and agentic AI workflows
• Ship end-to-end features across our React + Node.js + Postgres stack, integrating directly with LLMs like GPT, Gemini, and Claude
• Scale infrastructure on GCP for performance, reliability, and data security
• Collaborate with users (university data teams and administrators) to translate real problems into elegant, powerful solutions
• Lay the foundation for Straia’s engineering culture, best practices, and technical roadmap
• Prototype fast, iterate faster — your work will directly shape how education leaders experience AI in their daily decision-making

Who You Are

• 4–7 years of experience building and shipping full-stack applications, with a strong emphasis on backend systems (Node.js, TypeScript, Postgres).
• Deeply technical, with a track record of building scalable, high-quality software
• Startup-minded — you thrive in ambiguity, love building from scratch, and see constraints as creative fuel
• Mission-driven — excited to improve education through technology that makes institutions smarter, faster, and more equitable
• Collaborative and high-agency — you take initiative, value clear communication, and have the instincts of an owner, not an employee
• AI-curious or experienced — exposure to LLMs, vector databases, or prompt engineering is a plus

Our Stack

• Frontend: React + Vite
• Backend: Node.js + Express, orchestrating data and AI agent workflows
• Data Layer: Postgres + Caching for fast queries
• LLM Integration: GPT, Gemini, Claude via API
• Cloud & Infra: Hosted on GCP

Why Join Straia

• Be one of the first engineers at a venture-backed AI company redefining institutional intelligence in higher ed
• Shape the core architecture and engineering culture from day one
• Work directly with top-tier investors and advisors from a16z, Reach, and JFF Ventures
• Join a small, fast-moving team that works incredibly hard, ships fast, and still makes time for good food, laughs, and adventures — we take our work seriously, but not ourselves
• Build meaningful technology that directly impacts student success and equity across colleges nationwide

What We Offer

• Compensation: $160K–$225K + equity
• Location: San Francisco (in office 4 days a week)
• Benefits: Health (platinum insurance), dental, and vision

**We do not sponsor Visas**

Regional Director of Operations, West Coast

(Must reside within a commutable distance to SFO)

Compensation Target $200,000 to $225,000 Salary commensurate with experience Plus significant Bonus Incentives. Happy to discuss your income target!

Our client has been in business for over 10 years but is still very much in an entrepreneurial and growth mindset. They have over 1200 employees, but still operate in a very “lean” fashion. In these + 10 years they have gone from $0 to north of $100M and are not slowing down.The right person for this position will bring a very “Can do” attitude and leadership skills that lead by example and are driven by success.

Our client is one of the top providers of transportation to the airline industry across the country. Reporting directly to the CEO, the Regional Director of Operations will be responsible for the successful day-to-day operations of the stations in his/her designated region. The Regional Director of Operations will provide leadership and direction to their station management teams and will be responsible for reinforcing a performance culture in a way that is inspiring and holds true to our core values (Teamwork, Integrity, EX=CX, Growth and Safety).

With direct oversight of the designated station leaders, the Regional Director of Operations will align teams through specified performance measures that achieve our service, safety, and financial goals. Further, the Regional Director of Operations will ultimately be responsible for managing delivery of the Company vision.

Job Responsibilities:

• Ensures each station in region portfolio achieves Company financial goals. Regularly analyzes financial performance to ensure each station is on track to meet performance metrics.
• Conducts monthly business reviews with each station leader across Company key performance indicators and adjusts plans with station leadership, as needed, to achieve results.
• Develops quarterly business plans with each station leader to ensure each station is prepared and staffed for planned local events, as well as trained to execute during unplanned events that impact station operations.
• Ensures all Station Leaders are executing effective scheduling practices: schedules posted on time, all trips covered according to contractual guidelines, proper LOD coverage, etc.
• Partners with HR to manage station recruiting, ensuring each station is fully staffed with proper availability and that station leaders complete onboarding process correctly and in a timely manner.
• Develops succession plans for staffing needs and demonstrates a strong ability to recruit and develop others. Assesses talent at all levels and builds a bench of talent.
• Identifies and develops designated trainers for station leaders and drivers within the region. Ensures that all new hires are effectively trained by certified trainer.
• Effectively addresses performance issues and holds teams accountable in a constructive and timely manner. Appropriately partners with HR and elevates concerns with a sense of urgency.
• Acts as point of escalation when service issues arise, advises station leaders on proper reporting and documentation. Ensures all complaints are answered with 24 hours.
• Leverages data from observations and reported service issues to identify root cause and implement processes to improve execution in a measured way.
• Engages station leaders to identify operational improvements in areas such as route optimization, fleet utilization, fuel expenditures, and routine maintenance costs.
• Builds a best-in-class safety culture in region by leveraging training tools, employee engagement, recognition, and coaching. Ensures all safety policies are implemented and followed.
• Ensures auditing of fuel cards, time and attendance, vehicle maintenance, office paperwork and record keeping, vehicle documents, etc. to maintain compliance with Company policy and mitigate risk and exposure.
• Leads the fleet managers to ensure vehicle maintenance schedules are in place, correct number or vehicles are at each station, correct maintenance tools are present in stations/vans, and vehicles are maintained under the hood and inside the van as required.

Qualifications & Requirements

As a leader within the organization, the Regional Director of Operations must be passionate about customer service, have experience in the transportation, airline, hospitality, or retail industry. Other requirements include:

• 5-7 years of multi-unit leadership experience.
• Flexible schedule to include nights and weekends as required to meet the needs of our 24/7/365 operation.
• Excellent written and verbal communication skills, including the ability to effectively communicate with all levels of the organization.
• Strategic thinking and organizational skills that enable the ability to lead direct reports shoulder to shoulder, manage multiple priorities, and meet deadlines in a fast-paced and dynamic environment.
• Strong leadership skills and the ability to work with employees from a variety of backgrounds, embrace diversity, promote inclusion, and motivate and develop a high performing team.
• Extensive experience in P&L analysis and demonstrated problem-solving skills.
• Proficient in Microsoft Office.
• Travel Requirements – 50 – 75% travel required within assigned region and to headquarters, as needed.

Compensation:

• Significant Salary commensurate with experience ($200 to $225K is the target, let’s discuss your qualifications and income expectations).
• Significant and achievable bonus program at 25% of salary.
• Full benefit package.

This is a great opportunity for a person driven to succeed and looking for a career growth opportunity. If this sounds like a good fit for you, I can tell you all about the company and opportunity, let’s have a confidential conversation. You can reach me at 3 cell) and . Thanks! Mark Crabtree

• 
  
• $31/hour + Overtime Pay
  
• Drivers will make between $1300 to $1900 weekly based on hours typically.
  

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• Drivers will operate At-Home Daily Routes.
  
• Drivers will be delivering refrigerated goods to local and regional Sprouts stores.
  
• This position is primarily No Touch Freight. There are a few locations that may require unloading with the help of a pallet jack.
  
• Shifts typically begin between 10PM-2AM daily. 5 days on 2 days off. Monday Thru Friday.
  
• Shifts will run between 8 and 10 hours daily. Opportunity to work upwards of 50 hours weekly depending on operational needs.
  

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• Minimum of 12 months of verifiable Class A truck driving experience within the last 3 years
  
• Valid license and Med Card
  
• Clean MVR and accident history
  

Oakland, California, Cornerstone Pizza Inc.

About The Job

Do you know why Domino's Pizza hires so many drivers? Well, aside from the fact that our delicious pizza is the perfect solution for dinner for families all across the nation - we do it because we can. What do we mean by that, you ask? We mean that we offer a great flexible schedule that offers the hours you're looking for. That means you're free when you need to be. You'll have plenty of time left over for school, to hang with your friends, or whatever. Even if you need a second job for some extra cash, Domino's Pizza is the perfect place for you.

Right now Domino's is looking for qualified drivers to staff stores in your area. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, apply online. We're bound to have just the thing for you.

Job Requirements And Duties

You must be 18 years of age and have a valid driver's license with a safe driving record meeting company standards as well as access to an insured vehicle which can be used for delivery. You should possess navigational skills to read a map, locate addresses within designated delivery area and must be able to navigate adverse terrain including multi-story buildings.

Advancement

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From delivery driver to management, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity.

Diversity

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

Summary Statement

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

General Job Duties For All Store Team Members

• Operate all equipment.
• Stock ingredients from delivery area to storage, work area, walk-in cooler.
• Prepare product.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills

• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
• Must be able to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
• Ability to enter orders using a computer keyboard or touch screen.
• Navigational skills to read a map, locate addresses within designated delivery area.
• Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.

Work Conditions

Exposure To

• Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
• In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
• Sudden changes in temperature in work area and while outside.
• Fumes from food odors.
• Exposure to cornmeal dust.
• Cramped quarters including walk-in cooler.
• Hot surfaces/tools from oven up to 500 degrees or higher.
• Sharp edges and moving mechanical parts.
• Varying and sometimes adverse weather conditions when delivering product, driving and couponing.

Sensing

• Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.
• Depth perception.
• Ability to differentiate between hot and cold surfaces.
• Far vision and night vision for driving.

Temperaments

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions.

Physical Requirements , including, but not limited to the following:

Standing

Most tasks are performed from a standing position. Walking surfaces include ceramic tile \"bricks\" with linoleum in some food process areas. Height of work surfaces is between 36\" and 48\".

Walking

For short distances for short durations

Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Sitting

Paperwork is normally completed in an office at a desk or table

Lifting

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.

Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.

Cases are usually lifted from floor and stacked onto shelves up to 72\" high.

Carrying

Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.

Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.

Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

During delivery, carry pizzas and beverages while performing \"walking\" and \"climbing\" duties.

Pushing

To move trays which are placed on dollies.

A stack of trays on a dolly is approximately 24\" - 30\" and requires a force of up to 7.5 pounds to push.

Trays may also be pulled.

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

During delivery of product, navigation of five or more flights of stairs may be required.

Stooping/Bending

Forward bending at the waist is necessary at the pizza assembly station.

Toe room is present, but workers are unable to flex their knees while standing at this station.

Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.

Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

Reaching is performed continuously; up, down and forward.

Workers reach above 72\" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.

Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.

Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Hiring now $21.25/hr

Schedule: 4/10 schedule. Sunday, Monday, Tuesday, and Friday 4:30 am to 3:00 pm with overtime opportunities

Our cold storage warehouse is looking for energetic applicants to add to our team. Must be hard working and prepared to work in a fast-paced refrigerated warehouse setting. This is a physically demanding job. This is a full-time position with overtime.

• Free and close parking
• Learn to use pallet jacks and forklifts
• Potential salary increases after 90 days
• Successful candidates will be required to pass a post offer, pre-employment drug screen.

Hybrid: Applicants must be a California resident as of their first day of employment.

PRINCIPAL RESPONSIBILITIES:

Member Services Representatives (MSR) are the first point of contact for our members' primary contact with the Alliance for both routine and complex member issues with the goal of delivering excellent customer service to our customers. The position is responsible for answering a high volume of inbound and outbound calls in a timely manner. Respond to all communications coming into Member Services in the form of email, fax, letters, chat and phone calls. Timely responses to all member communication are essential. Must effectively prioritize and flex the workload as new communication and tasks are submitted. Identify the caller's needs, clarify information, research issues, and provide solutions and/or alternatives whenever possible. Accurately and consistently document all conversations in the electronic database. This position is a liaison between the plan, the provider network, and other community agencies. The MSR positions are flexibly staffed classification and work is expected to be performed minimally at the MRS II level. However, the initial selection will be made at the entry level MSR I. Our more advanced level position of the series is the MSR III who will be required to perform a variety of complex matters.

Member Services Representatives are under the direction of a Member Services Supervisor, Manager and Director, and service our members through our call center as well assisting other departments with responses to member issues by initiating communication between departments to ensure action, cooperation, and compliance of managed care operations.

Member Services Representative I

This position which requires the ability to work as a team player within the Alliance and with external contacts, make sound judgments based on analysis of information, be an effective communicator, active listener and balance advocacy for the member with the policy provisions such as plan policies, EOC, regulatory guidelines, and DMHC/DHCS rules and regulations. The MSR provides courteous, professional, and accurate responses to incoming inquiries regarding network, plan benefits, eligibility, authorizations, plan services and guidelines, as well make decisions with the goal of ensuring member satisfaction and retention. The MSR performs a variety of complex functions and is also responsible for maintaining accurate and complete inquiry/grievance records in the electronic database. Maintains compliance with DMHC regulatory requirements and DHCS contractual obligations. MSR I staff who demonstrate proficiency in meeting, maintaining and exceeding principal performance objectives and metrics may be eligible to be promoted to a Member Services II or III role. Member Services Representative I staff may be eligible for promotion to Member Services Representative II or III positions once they have worked as a MSR I for a minimum of 12 months to be proficient with program and system knowledge in addition to meeting performance matrix requirements.

Principle duties and responsibilities

* Serve as the primary contact for members, providers and others for questions related to claims, benefits, authorizations, pharmacy, member eligibility and other questions related to Alameda Alliance and provide accurate, satisfactory answers to their inquiries or concerns.

* Respond to and resolve member service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility, claims, behavioral health, and care coordination.

* Answer incoming calls, emails, chats, and other requests for assistance in a timely manner in accordance with departmental performance targets and provide excellent customer service while doing so. May include assisting members in person.

* Recognize and understand the difference between calls that require quick resolutions and calls which will require follow-up and handle each appropriately.

* De-escalate situations involving dissatisfied customers, offering patient assistance and support.

* Accurately document all contacts per department standards/guidelines in the Customer Relationship Management (CRM) system.

* Accurately and consistently document (electronic database) and resolve Exempt Grievances (any expression of dissatisfaction that are not coverage disputes, disputed health care services involving medical necessity, or experimental or investigational treatment and that are resolved by the next business day following receipt).

* Interface with Grievance and Appeals, Claims, Enrollment, IT, Network Management, Pharmacy, Authorizations, and other internal departments to provide Service Excellence to our members.

* Help guide and educate members about the fundamentals and benefits of managed health care topics, to include managing their health and well-being by selecting the best benefit plan service options, maximizing the value of their health plan benefits, and choosing a quality care provider.

* Intercede with care providers (doctor's offices) on behalf of the member, assisting with appointment scheduling; connect members with internal Case Management Department for assistance as needed.

* Assist members in navigating , the Member Portal, and other health care partner online resources and websites to encourage/reassure them to use self- service tools that are available.

* Manage any issues through to resolution on behalf of the member, either on a single call or through comprehensive and timely follow-up.

* Research complex issues across multiple databases and work with support resources to resolve member issues and/or partner with others to resolve escalated issues.

* Provide education and status on previously submitted pre-authorizations or pre- determination requests for both medical and pharmaceutical benefits.

* Meet the performance goals established for the position in the areas of compliance, efficiency, call quality, member satisfaction, first call resolution, punctuality, and attendance.

* Always maintain a professional level of service to members.

* Always maintain confidentiality of information.

* Consistently support the Alliance's approach to Service Excellence by adhering to established department and company standards for all work-related functions.

* Interact positively with all Alliance Departments.

* Accurately and consistently document (electronic database) and resolve Exempt Grievances (any expression of dissatisfaction that are not coverage disputes, disputed health care services involving medical necessity, or experimental or investigational treatment and that are resolved by the next business day following receipt).

* Process MS Dept projects

* Serve as a back-up to manage the escalated calls.

* Perform other duties as assigned.

ESSENTIAL FUNCTIONS OF THE JOB

* Contacts: Receive, manage, and document telephone calls, emails, and other sources of contacts from members, potential members, and providers, and explain health plan benefits and plan rules. Describe the types of services the Alliance offers to the Member within the managed care system. Provide clarification about issues regarding patient and physician rights and how the plan operates.

* Conflict resolution: Resolve member problems/conflicts by convening with other departmental staff as needed.

* Member communications: Create and/or mail appropriate member materials and communications as needed.

* Computer: Perform ongoing data entry which assists in the maintenance of the Member Services department database to ensure data integrity.

* Comply with the organization's Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls.

PHYSICAL REQUIREMENTS

* Constant and close visual work at desk or computer.

* Constant sitting and working at desk.

* Constant data entry using keyboard and/or mouse.

* Constant use of multi-monitor setup

* Frequent use of telephone and headset.

* Frequent verbal and written communication with staff and other business associates by telephone, correspondence, or in person.

* Frequent lifting of folders, files, binders, and other objects weighing between 0 and 30 lbs.

* Frequent walking and Standing

Number of Employees Supervised: 0

MINIMUM QUALIFICATIONS:

* Bachelor's degree or equivalent experience preferred.

* High school diploma, GED required.

* The ability to speak and understand-bilingual: Spanish/English, Cantonese/English, Vietnamese/English, Tagalog/English are required as designated.

* A bilingual proficiency exam will be administered to ensure the candidate possesses the appropriate skill level to meet requirements. The successful candidate must score 90% or higher.

MINIMUM YEARS OF ADDITIONAL RELATED EXPERIENCE:

* Minimum one year of direct customer service experience. Call center experience and managed care experience a plus

* Experience determining eligibility for financial assistance, insurance benefits, unemployment and/or other social services programs.

* Demonstrated knowledge expert of AAH Member Services policies and procedures

* Consistent record of meeting, maintaining, or exceeding monthly Departmental performance metrics.

* Consistent track record of documenting Service Requests accurately and clearly and monitoring open Service Requests to ensure responses and closure.

* Consistent record of high quality of work as demonstrated through call and documentation auditing, appropriate Call Disposition coding, as well as an overall acceptable monthly Member Satisfaction Survey result as assessed by Member Services Quality Specialist, MS Trainer and Member Services Supervisor.

* Demonstrated proficiency in current Customer Relationship Management (CRM) tool, phone system software Quality Management Solution, Pharmacy Benefits Management applications (PBM), Interpreter vendor scheduling software, delegate portal solutions and the Alliance's Member portal.

* Demonstrated ability to effectively handle the department's key special projects: Member Portal Request Processing, Kaiser PTE Requests, PCP retroactive and same month requests.

* Demonstrated ability to help members face-to-face in the field and/or at the Alliance offices (walk-ins). Also highly skilled at handling issues related to member bills, transportation set-up and benefit coordination with providers and pharmacy needs.

SPECIAL QUALIFICATIONS (SKILLS, ABILITIES, LICENSE):

* Ability to prioritize and adapt to changing situations in a calm and professional manner.

* Ability to maintain composure in stressful situations.

* Excellent problem-solving skills

* Ability to exhibit cooperation, flexibility, and provide assistance when talking to members, providers, and staff.

* Skill in basic data entry

* Ability to type 40 net words per minute: multi-task

* Manual dexterity to operate telephone, computer keyboard equipment.

* Speak English proficiently, clearly, and audibly.

* Memorize and retain information quickly; meet physical requirements

* Spell correctly

* Learn the policies, regulations, and rules applicable to business operations.

* Follow instructions, reason clearly, analyze solutions accurately, act quickly and effectively in emergency situations; operate office equipment including computers and supporting word processing, spreadsheet, and database applications.

* Excellent phone etiquette and ability to communicate clearly and concisely, both orally and in writing.

* Excellent interpersonal skills with the ability to interact with diverse individuals and flexibility to customize approach to meet all types of member communication styles and personalities.

* Strong verbal and written communication skills.

* Demonstrated ability to quickly build rapport and respond to members in a compassionate manner by identifying and exceeding member expectations (responding in respectful, timely manner, consistently meeting commitments).

* Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests, and identify the current and future needs of the member.

* Must be self-motivated and able to work with minimal supervision

* Must be team-oriented and focused on achieving organizational goals.

* Proficient problem-solving approach to quickly assess current state and formulate recommendations.

* Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions which members can understand and act upon.

* Proficient conflict management skills to include ability to resolve issues during stressful situations and demonstrating personal resilience.

* Ability to work regularly scheduled shifts within the Alliance's hours of operation including the training period, with scheduled lunches and breaks, flexibility to adjust daily schedules; and to work over-time and/or weekends as needed.

* Medical terminology knowledge preferred

* Ability to work within a broad systems perspective

* Experience in use of various computer systems software as well as Microsoft Windows, and Microsoft Suite, especially Outlook, Word, Excel.

* Must have reliable and stable internet connection for remote work (50-100 Mbps download speeds).

Employees who interact with members of the public may be required to be tested for Tuberculosis and fully vaccinated against COVID-19 and influenza. Successful candidates for those positions/ classifications may be required to submit proof of vaccination against influenza and/or COVID-19, a negative Tuberculosis test, or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the Human Resources department.

SALARY RANGE $22.88-$34.33 HOURLY

The Alliance is an equal opportunity employer and makes all employment decisions on the basis of merit and business necessity. We strive to have the best-qualified person in every job. The Alliance prohibits unlawful discrimination against any employee or applicant for employment based on race, color, religious creed, sex, gender, transgender status, age, sexual orientation, national origin, ethnicity, citizenship, ancestry, religion, marital status, familial status, status as a victim of domestic violence, assault or stalking, military service/veteran status, physical or mental disability, genetic information, medical condition, employees requesting accommodation of a disability or religious belief, political affiliation or activities, or any other status protected by federal, state, or local laws.

ASP America's Swimming Pool Company is America's premier swimming pool service company. We have been operating for over 15 years with an outstanding reputation. We pride ourselves on providing \"resort quality pool services\". To do this we have built a team of dedicated, enthusiastic technicians who enjoy delivering resort-quality service and treating our customers with the utmost respect.

Our mission: At ASP, we create superior value for our customers in all that we do by leveraging technology, higher standards, knowledge and the relentless pursuit of excellence. Because of our approach, we have earned loyal customers who expect and desire dependable, quality swimming pool solutions. We guarantee satisfaction with our services and do not require long-term contracts. We are fully licensed and insured and our team members are among the best in the swimming pool service industry. We continue to grow and are seeking a solution-oriented and customer-focused Pool Maintenance Technician to join our team. This position is responsible to provide excellent on-site pool cleaning and pool maintenance services to each and every customer they are assigned. This includes following our proven pool cleaning methods, handling pool chemicals in a controlled and safe manner, following all established protocols and sharing lessons learned with the rest of our team.

The ideal person for this position will love to work outdoors. They will be a self-starter who has the ability to work independently with minimal oversight and guidance. They will handle all matters with integrity and embrace the concept and requirements of delivering \"resort-quality service\".

Success in this position will be determined by the following measurable results:

• Manage a swimming pool route that includes the cleaning of swimming pools each week.
• The ability to manage a stocking of chemicals on the truck and properly adjust the water chemistry for each pool each week.
• The ability to utilize a smart phone for our Pool Ops mobile platform.
• The ability to spot equipment repair needs and communicate those needs to the office.

We are specifically looking for an individual who demonstrates these behaviors consistent with the ASP way of doing business (our culture and values):

• Acting with Integrity
• Superior Knowledge
• Passion for the Company
• Customer Focus
• Accountability and Discipline
• Respecting Others
• Excellence in ALL we do; and
• Safety First at all Times

Requirements for this position are that you have:

• (1) a valid driver's license with a clean driving record; and
• (2) the ability to lift up to 100 lbs.

No other specific experience is required as we will teach you the ASP methods designed to give our customers a great looking pool and to maximize your earning potential; however, a high school degree and Certified Pool Operator License is preferred.

This position has the potential of earning an annual bonus by the company when specific gross revenue goals are met for the year. A company truck will be provided which you keep fully stocked with tools and chemicals. You will receive paid vacation time following a qualifying period.

If you are interested in being considered for this position and joining our award-winning team, then we would encourage you to apply for this position. We look forward to learning more about you as you go through our hiring process.