Jobs in Johnston, IA
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Full-Time | Leadership Opportunity | Impact-Driven Role
Position Overview:The Manager plays a key leadership role within MercyOne, guiding day‑to‑day departmental operations and upholding the highest clinical practice standards. This leader fosters a culture of excellence, collaboration, and continuous improvement while ensuring high-quality patient care and an exceptional experience for patients, families, providers, and staff.
This role combines clinical expertise with strategic leadership—helping shape the department's future, support staff growth, champion safety and quality, and ensure alignment with MercyOne’s Mission, Vision, and Values.
What You’ll Do:Clinical Leadership & OperationsOversee and support the clinical practice standards within the department.
Ensure safe, high-quality, and effective delivery of clinical services.
Maintain strong visibility within the department through regular rounding with staff, providers, patients, and families.
Provide accessible leadership—offering guidance, problem solving, and support for the care team.
Stay current with emerging clinical trends, technologies, and best practices.
Monitor staffing levels to balance exceptional care with financial responsibility.
Ensure clinical operations reflect current coding, billing, and reimbursement expectations.
Develop, implement, and evaluate a comprehensive Continuous Quality Improvement (CQI) plan.
Respond promptly to patient concerns, incident reports, and safety events.
Ensure compliance with all regulatory, accrediting, and licensing requirements.
Proactively identify and correct unsafe conditions.
Promote a culture of patient safety and accountability.
Champion MercyOne’s Mission, Vision, and Values through everyday actions and decisions.
Collaborate with physicians, staff, volunteers, and leaders across the organization.
Communicate effectively with the team—holding consistent staff meetings and sharing critical updates.
Support organizational change by educating and encouraging staff with clarity and enthusiasm.
Manage stress constructively and help team members navigate challenges.
Recruit, hire, and retain highly skilled team members.
Ensure thorough onboarding, training, and competency assessments.
Provide consistent, honest, and constructive performance feedback.
Support staff development and educational opportunities.
Drive team engagement, celebrate success, and cultivate a positive workplace culture.
Maintain an acceptable turnover rate through strong leadership and support.
Contribute to the development and management of the department’s annual budget.
Monitor expenditures and adjust staffing and resources based on workload.
Ensure efficient use of personnel, materials, equipment, and time.
Follow and promote all safety, infection control, and colleague health procedures.
Use required personal protective equipment consistently.
Demonstrate strong knowledge of department emergency procedures.
Report and remove unsafe equipment and conditions.
Maintain a safe and healthy working environment for all.
A collaborative leader with strong clinical judgment.
A proactive problem-solver who thrives in a dynamic care environment.
A communicator who inspires trust, engagement, and teamwork.
An advocate for patient-centered care and continuous improvement.
A values-driven healthcare professional dedicated to MercyOne’s mission.
Minimum Qualifications
Bachelor of Science in Nursing (BSN) required, or actively pursuing a BSN with completion expected within 3 years of hire.
Minimum of 5 years of nursing experience, including at least 3 years in nursing leadership.
Current Iowa RN license required; Illinois RN license required if practicing in Illinois.
Current certifications:
Basic Life Support (BLS)
Advanced Cardiovascular Life Support (ACLS)
Mandatory Reporter
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Job Requirements / Qualifications
A. Education / Accreditation / Licensure (required & preferred):
· High school diploma or equivalent required.
· Current/valid Certified Medical Assistant (CMA) certification required or Registered Medical Assistant (RMA) required if applicable.
· Successfully completed Medication Aide 40-hour course or current/valid Medication Aide certification by state agency required if applicable.
· May require specialized training such as Non-Certified Radiologic Technician (NCT).
· Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
· Proof of completion of Mandatory Reporter abuse training specific to the population served within three (3) months of hire.
B. Experience (required and preferred):
· 2 years Medical Assistant experience preferred.
Key Responsibilities
· Perform general patient care by following established standards and procedures.
· Greet and prepare patients for the health care provider.
· Obtain and record vital signs including but not limited to, blood pressure, temperature, pulse, respiration, height, weight, drug allergies, and current medications and presenting problem.
· May be required to draw and collect blood samples from patients and prepare specimens for laboratory analysis.
· Administer ordered medications and/or vaccines via oral, injection, topically, rectal, ophthalmic, and/or inhalant administration.
· May perform routine tests including but not limited to EKG’s.
· Schedule patients for diagnostic testing and follows up to ensure completion of testing.
· Communicate with patient regarding test results and plan of care by phone or mail as directed by physician.
· Prepare, clean and sterilize instruments and maintain equipment; keep patient exam rooms
stocked, clean and orderly; dispose of contaminated items according to protocol.
· Document patient plan(s) of care, tests and examination results in the medical record as directed by the provider.
· Escalate non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s).
· Ensure safety checklists/quality controls are completed as required.
· Provide for patient safety and protection of patient privacy rights.
· Perform other duties as assigned by practice manager, MA Lead or as requested by healthcare provider(s).
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Employment Type:
Full Time - 36 hours per week
Shift Schedule:
Mid Shift (3 PM - 3 AM)
GENERAL SUMMARY:
Provides professional emergency nursing care for acutely ill and injured patients incorporating the nursing process of all age groups including neonates, infants, children, adolescents, adults, and geriatrics. Provides patient and family education. Serves as a patient advocate and liaison with other health care providers. Serves as a preceptor for new employees and students.
ESSENTIAL FUNCTIONS:
Applies professional emergency nursing skills in the care and treatment of acutely ill and injured patients utilizing the nursing process of assessment, planning, implementation, and evaluation.
Promotes patient-centered care through:
Respect of the patient’s values, preferences, and expressed needs
Coordination and integration of care
Information, communication, and education
Physical comfort
Emotional support and alleviation of fear and anxiety
Involvement of family and friends
Transition and continuity
Collaborates with the patient, significant others, and ancillary departments to create a multidisciplinary healthcare team whose goal is to provide care that is continuous and well-coordinated.
Provides for actual and anticipated education needs and includes education to meet these needs in the plan of care.
Communicates proactively to the healthcare team the plan of care, changes in the patient’s condition, the patient’s progress, the discharge plan, and other relevant information.
Must quickly, efficiently, and calmly respond to emergent and critical situations.
Manages the complex care of critically ill and injured patients.
Triages patients quickly and efficiently per the Emergency Department’s policies specific to Triage.
Documents a comprehensive patient record that is organized and complete, reflecting all aspects of nursing care provided.
Anticipates patient’s needs and assists the provider during the examination and procedures.
Provides psychological support based on assessed need.
Utilizes multiple teaching methods. Discharge instructions are reviewed and understanding acknowledged by the patient/family.
Assess community resources as indicated.
Supervises Emergency Department Technicians.
Serves as a preceptor for students and employees (i.e. EMS, nursing, new employees).
Works independently using the Nurse Practice Act, hospital policies, and professional judgment. Makes recommendations to improve the Emergency Department’s Standards of Care.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Possession of a current or compact state license as a registered nurse issued/defined by the State of Iowa.
One year of RN experience preferred OR new graduate if the candidate has completed senior nursing preceptorship at Mercy Emergency or previous experience as an emergency department technician or experience in a pre-hospital environment.
Proof of completion of Mandatory Reporter abuse training specific to population served within 3 months of hire.
Basic Life Support (BLS) certified within six (6) weeks of hire. Acceptable credentialing bodies and certifications include American Heart Association Basic Life Support.
Completion of Advanced Cardiovascular Life Support (ACLS) within 6 months of hire.
Completion of TNCC within 1 year of hire
Completion of PALS within 3 months of hire
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
GENERAL SUMMARY: Provides perioperative patient care, specifically in the intraoperative phase, in both the scrub and circulating roles according to established guidelines. Serves the population from neonate, infant, pediatric, adolescent, adult and geriatric. This position requires call, weekends, nights and Holidays as scheduled. ESSENTIAL FUNCTIONS: - Scrubs and circulates on cases independently, with minimal direction. - Prepares for surgical cases in an efficient manner, anticipating needs of patient, surgeon, anesthesia and other O.R. team members. - Provides a safe environment for patient and staff by implementing standards of aseptic technique and by controlling the physical and psychological aspects of that environment. - Collects and analyzes data and assesses patient in developing nursing diagnosis. - Communicates effectively with the patient, staff, physicians, and families. - Maintains knowledge of equipment set-up and function. - Initiates and directs room clean up and turnover. MARGINAL FUNCTIONS: - Participates in orientation and training of new personnel. - Assists in maintenance of physician's preference cards and other O.R. resource material. - Utilizes computer in surgical documentation, disposition of specimens and obtaining pertinent information. - Participates in departmental Performance Improvement activities as appropriate. - Attends department meetings and inservices
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
ESSENTIAL FUNCTIONS
Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
Deliver patient care through patient preparation, vital sign collection, and documentation. Assist with various procedures, exams, and diagnostic equipment (e.g., tympanometry, spirometry). Maintain aseptic techniques during preparation, procedures, and medication administration.
Administer medications, treatments, and immunizations under the direction of providers.
Prepare and organize patient charts with necessary information. File dictations and ensure completion of all required documentation. Communicate with patient regarding test results and plan of care
Schedule procedures, labs, x-rays, and surgeries; provide pre- and post-surgery information. Assist with patient outreach for overdue visits, labs, and referrals.
Coordinate physician schedules and ensure insurance pre-certifications. Schedule and manage patient follow-ups, ensuring continuity of care.
Maintain patient confidentiality and adhere to organizational standards and ethical guidelines.
Educate patients and families based on assessed needs and discharge plans.
Promote evidence-based resources to optimize nursing practice and patient care.
Proactively serves as a patient advocate by utilizing courteous and professional etiquette at all times reflecting positive tone and speaking distinctly with poise, tact and assurance. Assures accurate and complete messages to appropriate personnel.
Assists in training, orienting, and supporting new colleagues. Work includes cross coverage in other clinic areas as team needs.
Document patient plan(s) of care, tests and examination results in the medical record as directed by the provider. Escalate non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s).
Ensure safety checklists/quality controls are completed as required.
Other duties as needed and assigned by the manager.
Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
MINIMUM QUALIFICATIONS
Must be comfortable operating in a collaborative, shared leadership environment.
Successful completion of a medical assistant program accredited by the Commission on Accreditation of Allied Health Programs (CAAHP) or Accrediting Bureau of Health Education Schools (ABHES).
Must obtain one of the following certifications listed for a Medical Assistant with their corresponding listed certification provider within one year of hire:
Acceptable Certifications:
Certification: Certified Medical Assistant (CMA). Provided by the American Association of Medical Assistants (AAMA)
Certification: Registered Medical Assistant (RMA). Provided by the American Medical Technologists (AMT)
Certification: Medical Assistant (NCMA). Provided by the National Center for Competency Testing
Certification: Clinical Medical Assistant Certification (CMA). Provided by the American Medical Certification Association.
Certification: Certified Clinical Medical Assistant (CCMA). Provided by the National Health Career Association.
Certification: Nationally Registered Certified Medical Assistant (NRCMA). Provided by the National Association for Health Professionals (NAHP)
Certification: NPCE MA. Provided by the National Phlebotomy Certification Examination (NPCE).
Basic Life Support (BLS) certification required within 3 months of hire.
Proof of completion of Mandatory Reporter abuse training specific to the population served within 3 months of hire.
Proficient in basic computer skills (Windows environment, web-based navigation, email, MS Office).
Ability to work with diverse groups of people and in a collaborative, shared leadership environment.
Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Employment Type:
Full Time - 36 hours per week
Shift Schedule:
Day Shift (7 AM - 7 PM)
GENERAL SUMMARY:
Provides professional emergency nursing care for acutely ill and injured patients incorporating the nursing process of all age groups including neonates, infants, children, adolescents, adults, and geriatrics. Provides patient and family education. Serves as a patient advocate and liaison with other health care providers. Serves as a preceptor for new employees and students.
ESSENTIAL FUNCTIONS:
Applies professional emergency nursing skills in the care and treatment of acutely ill and injured patients utilizing the nursing process of assessment, planning, implementation, and evaluation.
Promotes patient-centered care through:
Respect of the patient’s values, preferences, and expressed needs
Coordination and integration of care
Information, communication, and education
Physical comfort
Emotional support and alleviation of fear and anxiety
Involvement of family and friends
Transition and continuity
Collaborates with the patient, significant others, and ancillary departments to create a multidisciplinary healthcare team whose goal is to provide care that is continuous and well-coordinated.
Provides for actual and anticipated education needs and includes education to meet these needs in the plan of care.
Communicates proactively to the healthcare team the plan of care, changes in the patient’s condition, the patient’s progress, the discharge plan, and other relevant information.
Must quickly, efficiently, and calmly respond to emergent and critical situations.
Manages the complex care of critically ill and injured patients.
Triages patients quickly and efficiently per the Emergency Department’s policies specific to Triage.
Documents a comprehensive patient record that is organized and complete, reflecting all aspects of nursing care provided.
Anticipates patient’s needs and assists the provider during the examination and procedures.
Provides psychological support based on assessed need.
Utilizes multiple teaching methods. Discharge instructions are reviewed and understanding acknowledged by the patient/family.
Assess community resources as indicated.
Supervises Emergency Department Technicians.
Serves as a preceptor for students and employees (i.e. EMS, nursing, new employees).
Works independently using the Nurse Practice Act, hospital policies, and professional judgment. Makes recommendations to improve the Emergency Department’s Standards of Care.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Possession of a current or compact state license as a registered nurse issued/defined by the State of Iowa.
One year of RN experience preferred OR new graduate if the candidate has completed senior nursing preceptorship at Mercy Emergency or previous experience as an emergency department technician or experience in a pre-hospital environment.
Proof of completion of Mandatory Reporter abuse training specific to population served within 3 months of hire.
Basic Life Support (BLS) certified within six (6) weeks of hire. Acceptable credentialing bodies and certifications include American Heart Association Basic Life Support.
Completion of Advanced Cardiovascular Life Support (ACLS) within 6 months of hire.
Completion of TNCC within 1 year of hire
Completion of PALS within 3 months of hire
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
ESSENTIAL FUNCTIONS
Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
Deliver patient care through patient preparation, vital sign collection, and documentation. Assist with various procedures, exams, and diagnostic equipment (e.g., tympanometry, spirometry). Maintain aseptic techniques during preparation, procedures, and medication administration.
Administer medications, treatments, and immunizations under the direction of providers.
Prepare and organize patient charts with necessary information. File dictations and ensure completion of all required documentation. Communicate with patient regarding test results and plan of care
Schedule procedures, labs, x-rays, and surgeries; provide pre- and post-surgery information. Assist with patient outreach for overdue visits, labs, and referrals.
Coordinate physician schedules and ensure insurance pre-certifications. Schedule and manage patient follow-ups, ensuring continuity of care.
Maintain patient confidentiality and adhere to organizational standards and ethical guidelines.
Educate patients and families based on assessed needs and discharge plans.
Promote evidence-based resources to optimize nursing practice and patient care.
Proactively serves as a patient advocate by utilizing courteous and professional etiquette at all times reflecting positive tone and speaking distinctly with poise, tact and assurance. Assures accurate and complete messages to appropriate personnel.
Assists in training, orienting, and supporting new colleagues. Work includes cross coverage in other clinic areas as team needs.
Document patient plan(s) of care, tests and examination results in the medical record as directed by the provider. Escalate non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s).
Ensure safety checklists/quality controls are completed as required.
Other duties as needed and assigned by the manager.
Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
MINIMUM QUALIFICATIONS
Must be comfortable operating in a collaborative, shared leadership environment.
Successful completion of a medical assistant program accredited by the Commission on Accreditation of Allied Health Programs (CAAHP) or Accrediting Bureau of Health Education Schools (ABHES).
Must obtain one of the following certifications listed for a Medical Assistant with their corresponding listed certification provider within one year of hire:
Acceptable Certifications:
Certification: Certified Medical Assistant (CMA). Provided by the American Association of Medical Assistants (AAMA)
Certification: Registered Medical Assistant (RMA). Provided by the American Medical Technologists (AMT)
Certification: Medical Assistant (NCMA). Provided by the National Center for Competency Testing
Certification: Clinical Medical Assistant Certification (CMA). Provided by the American Medical Certification Association.
Certification: Certified Clinical Medical Assistant (CCMA). Provided by the National Health Career Association.
Certification: Nationally Registered Certified Medical Assistant (NRCMA). Provided by the National Association for Health Professionals (NAHP)
Certification: NPCE MA. Provided by the National Phlebotomy Certification Examination (NPCE).
Basic Life Support (BLS) certification required within 3 months of hire.
Proof of completion of Mandatory Reporter abuse training specific to the population served within 3 months of hire.
Proficient in basic computer skills (Windows environment, web-based navigation, email, MS Office).
Ability to work with diverse groups of people and in a collaborative, shared leadership environment.
Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- Possession of a current or compact state license as a Registered Nurse issued/defined by the State of Iowa.
- Operating Room experience preferred.
- Basic Life Support certified within six (6) weeks of hire. Acceptable credentialing bodies and certifications include American Heart Association Basic Life Support for Healthcare Providers.
- Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.
- Ability to read, write and speak English language.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
GENERAL SUMMARY: Provides perioperative patient care, specifically in the intraoperative phase, in both the scrub and circulating roles according to established guidelines. Serves the population from neonate, infant, pediatric, adolescent, adult and geriatric. This position requires call, weekends, nights and Holidays as scheduled. ESSENTIAL FUNCTIONS: - Scrubs and circulates on cases independently, with minimal direction. - Prepares for surgical cases in an efficient manner, anticipating needs of patient, surgeon, anesthesia and other O.R. team members. - Provides a safe environment for patient and staff by implementing standards of aseptic technique and by controlling the physical and psychological aspects of that environment. - Collects and analyzes data and assesses patient in developing nursing diagnosis. - Communicates effectively with the patient, staff, physicians, and families. - Maintains knowledge of equipment set-up and function. - Initiates and directs room clean up and turnover. MARGINAL FUNCTIONS: - Participates in orientation and training of new personnel. - Assists in maintenance of physician's preference cards and other O.R. resource material. - Utilizes computer in surgical documentation, disposition of specimens and obtaining pertinent information. - Participates in departmental Performance Improvement activities as appropriate. - Attends department meetings and inservices
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. Deliver patient care through patient preparation, vital sign collection, and documentation. Assist with various procedures, exams, and diagnostic equipment (e.g., tympanometry, spirometry). Maintain aseptic techniques during preparation, procedures, and medication administration. Administer medications, treatments, and immunizations under the direction of providers. Prepare and organize patient charts with necessary information. File dictations and ensure completion of all required documentation. Communicate with patient regarding test results and plan of care Schedule procedures, labs, x-rays, and surgeries; provide pre- and post-surgery information. Assist with patient outreach for overdue visits, labs, and referrals. Coordinate physician schedules and ensure insurance pre-certifications. Schedule and manage patient follow-ups, ensuring continuity of care. Maintain patient confidentiality and adhere to organizational standards and ethical guidelines. Educate patients and families based on assessed needs and discharge plans. Promote evidence-based resources to optimize nursing practice and patient care. Proactively serves as a patient advocate by utilizing courteous and professional etiquette at all times reflecting positive tone and speaking distinctly with poise, tact and assurance. Assures accurate and complete messages to appropriate personnel. Assists in training, orienting, and supporting new colleagues. Work includes cross coverage in other clinic areas as team needs. Document patient plan(s) of care, tests and examination results in the medical record as directed by the provider. Escalate non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s). Ensure safety checklists/quality controls are completed as required. Other duties as needed and assigned by the manager. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
MINIMUM QUALIFICATIONSMust be comfortable operating in a collaborative, shared leadership environment. Successful completion of a medical assistant program accredited by the Commission on Accreditation of Allied Health Programs (CAAHP) or Accrediting Bureau of Health Education Schools (ABHES). Must obtain one of the following certifications listed for a Medical Assistant with their corresponding listed certification provider within one year of hire:
Acceptable Certifications:
- Certification: Certified Medical Assistant (CMA). Provided by the American Association of Medical Assistants (AAMA)
- Certification: Registered Medical Assistant (RMA). Provided by the American Medical Technologists (AMT)
- Certification: Medical Assistant (NCMA). Provided by the National Center for Competency Testing
- Certification: Clinical Medical Assistant Certification (CMA). Provided by the American Medical Certification Association.
- Certification: Certified Clinical Medical Assistant (CCMA). Provided by the National Health Career Association.
- Certification: Nationally Registered Certified Medical Assistant (NRCMA). Provided by the National Association for Health Professionals (NAHP)
- Certification: NPCE MA. Provided by the National Phlebotomy Certification Examination (NPCE).
Basic Life Support (BLS) certification required within 3 months of hire. Proof of completion of Mandatory Reporter abuse training specific to the population served within 3 months of hire. Proficient in basic computer skills (Windows environment, web-based navigation, email, MS Office). Ability to work with diverse groups of people and in a collaborative, shared leadership environment. Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
