Jobs in Highland Hills

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Job Title: Support Engineer, Tier 3

Location: United States; Remote, MST or PST

Experience: Senior Level

Job Function: Support

Employment Type: Full-Time

Industry: Computer and Network Security

Job Summary

The Support Engineer, Tier 3, functions as a senior individual contributor responsible for resolving the most complex and high-impact technical issues. This role provides technical leadership across the support organization, partners closely with Product and Engineering teams, and drives systemic improvements that enhance product stability, support effectiveness, and customer outcomes.

Applicants must hold US citizenship or US permanent resident status.

Job Responsibilities

Advanced Technical Resolution

• 
  
• Independently resolves critical, complex, and high-severity customer issues, including those with broad operational or customer impact.
  
• Serves as an escalation point for advanced technical issues, applying deep diagnostic expertise across multiple technical domains.
  
• Proactively identifies and addresses issues prior to customer or executive escalation.
  
• Reproduces customer issues in lab or test environments to validate root cause and confirm resolution.
  
• Builds and maintains lab environments used for advanced troubleshooting, validation, and technical enablement.
  

Subject Matter Expertise

• 
  
• Acts as a senior subject matter expert for assigned Keyfactor products, including Command and/or EJBCA.
  
• Provides expert-level guidance on PKI, cryptographic concepts, compliance considerations, and secure deployment practices.
  
• Applies broad domain knowledge to diagnose complex, non-routine issues across infrastructure, application, and security layers.
  
• Contributes technical insight related to emerging risks, architectural considerations, and support readiness.
  

Knowledge Sharing & Enablement

• 
  
• Mentors and provides technical guidance to support engineers across all tiers.
  
• Identifies knowledge gaps through case analysis and operational data and contributes to targeted training and documentation.
  
• Develops and maintains technical documentation, ensuring accuracy, clarity, and alignment with internal standards and industry best practices.
  
• Promotes consistent knowledge sharing to improve overall team capability and reduce recurring issues.
  

Systemic Improvement & Cross-Functional Collaboration

• 
  
• Identifies recurring issues and systemic deficiencies and leads efforts to implement long-term corrective actions.
  
• Partners with Product, Engineering, and Support leadership to address root causes and improve product and support processes.
  
• Provides technical input that informs product quality, platform stability, and support scalability.
  
• Represents customer impact and operational risk during cross-functional discussions and incident reviews.
  

Customer & Incident Management

• 
  
• Manages high-profile customer escalations and outages with professionalism, technical rigor, and clear communication.
  
• Communicates complex technical findings and recommendations to both technical and non-technical stakeholders.
  
• Maintains accountability for case progression, resolution quality, and documentation accuracy.
  

Minimum Qualifications, Education, and Skills

• 
  
• 3+ or more years of advanced technical support experience or demonstrated equivalent expertise in PKI or related security technologies.
  
• Demonstrated depth of expertise in one or more technical domains required to support Keyfactor products.
  
• Advanced knowledge of Windows Server and/or Linux, including IIS, ADFS, WAP, and Active Directory.
  
• Strong expertise in PKI, ADCS, certificate lifecycle management, and cryptographic principles.
  
• Proficient in SQL database analysis, including complex queries and table structure evaluation.
  
• Strong understanding of networking concepts, including firewalls, load balancers, and proxy configurations.
  
• Experience with cloud platforms such as AWS and/or Azure.
  
• Expertise in containerization and orchestration technologies (Docker, Kubernetes).
  
• Demonstrates strong verbal and written communication skills with the ability to convey complex technical information clearly and professionally.
  
• Maintains a high standard of customer focus and operational accountability.
  
• Capable of identifying root causes of complex issues and articulating clear, actionable resolutions.
  

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• 
  
• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  
• Comprehensive benefit coverage globally.
  
• Generous paid parental leave globally.
  
• Competitive time off globally.
  
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  
• The Keyfactor Alliance Program to support DEIB efforts.
  
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  
• Monthly Talent development and Cross Functional meetings to support professional development.
  
• Regular All Hands meetings - followed by group gatherings.
  

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Title: Mid Enterprise Sales Director, SLED

Location: United States; Remote, EST or CST

Experience: Mid-Level

Job Function:Sales

Employment Type: Full-time

Industry: Computer and Network Security

About the position

The Mid-Market Regional Sales Director develops and implements effective sales strategies while cultivating client relationships to drive regional revenue growth.

The position is based in the US. Applicants must hold U.S. citizenship or U.S. permanent resident status.

Job Responsibilities
*Conducts meetings and closes business in mid-market, enterprise, and public sector segments within the SLED territory.
*Manages opportunities effectively and maintains visibility within Salesforce.
*Meets and exceeds qualified quota and pipeline goals for assigned territory and targeted accounts.
*Understands and acts in accordance with company values.
*Manages sales activities, including prospecting and greenfield sales.
*Issues and negotiates quotes and deal setups.
*Participates in events and tradeshows.

Minimum Qualifications, Education, and Skills
*Bachelor's degree in Business Administration, Technology, or equivalent experience.
*Knowledge of contract negotiations and strategic sales planning.
*Understanding of key performance metrics and sales forecasting.
*Familiarity with industry-specific trends and challenges.
*Proven experience in contract negotiations.
*Ability to write and execute strategic sales plans and effective sales proposals.
*Strong analytical skills to assess sales data and trends.
*Ability to utilize both analytical and creative skills effectively.
*Highly flexible and open to learning and understanding new technologies and concepts.
*Ability to adapt sales strategies based on client needs and market conditions.

Travel Requirements
Up to 30% travel time required

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• 
  
• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  
• Comprehensive benefit coverage globally.
  
• Generous paid parental leave globally.
  
• Competitive time off globally.
  
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  
• The Keyfactor Alliance Program to support DEIB efforts.
  
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  
• Monthly Talent development and Cross Functional meetings to support professional development.
  
• Regular All Hands meetings - followed by group gatherings.
  

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Title: Manager, Engineering

Location: United States or Canada; Remote

Experience: Senior/Manager

Employment Type: Full-Time

Industry: Computer and Network Security

Job Summary

Leads a team of engineers, managing day-to-day activities and project goals. Drives technical excellence, supports team development, and ensures successful execution of engineering tasks.

Applicants must hold U.S. citizenship.

Job Responsibilities

• 
  
• Lead and manage a team of engineers, focusing on project execution and team development.
  
• Ensure that engineering work aligns with technical and business requirements.
  
• Oversee project planning, execution, and delivery, managing timelines and resources.
  
• Collaborate with product managers and other teams to drive project success.
  
• Implement and maintain engineering processes and best practices.
  
• Monitor and ensure the quality of engineering deliverables.
  
• Provide guidance and support to team members, fostering their growth.
  
• Address and resolve technical and project-related issues.
  
• Manage resource needs and allocation for engineering projects.
  
• Track and report on project progress and team performance.
  

Minimum Qualifications, Education, and Skills

• 
  
• Bachelor's degree in Computer Science, Engineering, or a related field
  
• 7+ years of experience in software engineering, with at least 3 years in a leadership role.
  
• Excellent managerial and organizational skills, strong decision-making, and resource allocation.
  
• Proficiency in team management, process improvement, and effective communication.
  
• Ability to manage multiple teams, ensure alignment with company goals, and drive performance improvements.
  
• Ability to oversee project execution, collaborate across departments, and ensure timely delivery of high-quality software products.
  
• Comprehensive knowledge of departmental operations, budget management, and strategic planning.
  
• Knowledge of software development life cycle, agile methodologies, and performance optimization.
  

Technical Skills and Experience

• 
  
• Hand-on experience with programming in C/C++ and Go.
  
• Strong background in building scalable software systems for multi-cloud (AWS, Azure) and on-premise environments.
  
• Experience with cryptographic libraries and frameworks.
  
• Experience integrating with external systems using APIs for push-based (webhooks, pub/sub, streaming) and pull-based (polling, REST/RPC/gRPC) data exchange.
  
• Strong knowledge of event-driven and message-oriented architectures, using tools such as Kafka, cloud-native pub/sub systems or similar.
  
• Familiarity with containerization (docker, podman) and orchestration (Kubernetes) for deployment and scaling in distributed environments.
  
• Experience with deep cryptographic object inspection, secure protocol implementation (TLS, PKI, key management), and certificate validation a big plus.
  
• Experience with static analysis tools and techniques, including parsing, bytecode analysis, and vulnerability detection a big plus.
  
• Exposure to endpoint agents, scanning tools, and security integrations a big plus.
  

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• 
  
• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  
• Comprehensive benefit coverage globally.
  
• Generous paid parental leave globally.
  
• Competitive time off globally.
  
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  
• The Keyfactor Alliance Program to support DEIB efforts.
  
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  
• Monthly Talent development and Cross Functional meetings to support professional development.
  
• Regular All Hands meetings - followed by group gatherings.
  

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Title: Integration Engineer

Location: United States; Remote

Experience: Mid Level

Job Function: Integrations

Employment Type: Full-Time

Industry: Computer and Network Security

Job Summary

Keyfactor has an opening for a full-time Integration Engineer to assist our sales and delivery organizations by building integrations between our core products and customer enterprise systems (web servers, networking platforms, ticketing systems, cloud hosting environments, CI/CD platforms,etc.) and IoT devices and platforms (Azure IoT Hub, AWS IoT, PTCThingworx, etc.)Integrationsprimarily involve extendingKeyfactorPKI lifecycle management intocustomer enterprisesystems.

The position will involve working with Sales Engineers to create prototype integrations during the demonstration and proof of concept phases of the sales cycle, and with Platform Solutions Architects during the product delivery phase to create production-quality integrations. The position involves directly working with clients todeterminetheir specific technical integration requirements and requires software development skills to implement those requirements. In addition, the candidate willassistin the creation of solution guides and training labs for use by our delivery organization and technology partners.

Applicants must hold US citizenship or US permanent resident status.

Job Responsibilities

• 
  
• Work closely with sales engineering and delivery teams to design and develop code-based integrations between the Keyfactor platform and customer enterprise systems and IoT device management platforms.
  
• Work with prospective and existing customers todeterminetechnical and operational requirements for Keyfactor integrations.
  
• Provide customers, partners, and Keyfactor support personnel with integration documentation.
  
• Create solution guides and training labs.
  
• Be flexible and effectively manage time and tasks in a dynamic and rapidly growing company.
  

Minimum Qualifications, Education, and Skills:

• 
  
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  
• Fundamental proficiency with industry-standard operating systems and business application suites.
  
• Software development using the Microsoft .NET stack (C#, IIS, MSSQL, AD/Entra, PowerShell, etc.)
  
• Internet systems development using HTTP and web services. (Experience consuming 3rdparty APIs)
  
• Willingness to learn new languages, technologies, and APIs as needed to meet customer requirements.
  
• Familiarity with digital certificates and their usage.
  
• Strong interpersonal communication and writing skills.
  
• Technical troubleshooting and problem-solving skills.
  
• Effective time management, projectmanagementand prioritization skills. Ability to work independently.
  
• Experience with DevOps technologies like Kubernetes orHashicorpVault andTerraforma plus.
  
• Familiarity with Public-Key Infrastructure (PKI) or cryptography is a plus.
  

#LI-NA1

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• 
  
• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  
• Comprehensive benefit coverage globally.
  
• Generous paid parental leave globally.
  
• Competitive time off globally.
  
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  
• The Keyfactor Alliance Program to support DEIB efforts.
  
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  
• Monthly Talent development and Cross Functional meetings to support professional development.
  
• Regular All Hands meetings - followed by group gatherings.
  

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.

Keyfactor Privacy Notice