Jobs in Highland California

Overview:

Our client, is a U.S. Fortune 1,000 company and a major process services provider to government health and human services agencies in the United States seeks a Bilingual Customer Service representative.

*** Candidate must be authorized to work in USA without requiring sponsorship ***

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*** Location: Rancho Cordova, CA 95670

*** Duration: 3+ months

Important:

• Schedule: Monday–Friday, 9:00 AM–6:00 PM PST
• Work Arrangement: Initial training onsite; remote work permitted after training completion

Job Overview:

The Bilingual CSR will support customers by handling inbound and outbound calls, assisting with enrollment-related transactions, and providing accurate information regarding program services, policies, and procedures. This role requires strong communication skills, adaptability, and the ability to perform effectively in a fast-paced, production-driven environment.

Job Functions:

• Respond to inbound 800-line calls and complete outbound support calls.
• Answer customer questions clearly and professionally, escalating or referring callers to supervisors, county representatives, or state agencies when needed.
• Assist beneficiaries with enrollment transaction requests, as applicable.
• Maintain current knowledge of client programs, policies, procedures, and desk guidelines.
• Ensure adherence to contract compliance provisions relevant to the role.
• Follow all position-specific policies and procedures while meeting quality and production expectations.

Required Qualifications:

• High school diploma, GED, or equivalent certification.
• At least 1 year of experience in customer service, call center, or a related field.
• Bilingual fluency in English and one of the following languages: Spanish, Japanese, Thai, Laotian, Mandarin, Cantonese, Cambodian, Korean, Russian, Vietnamese, Tagalog, or Armenian.
• Strong computer literacy and ability to quickly learn new software programs.
• Ability to follow procedures and meet established quality and productivity standards.
• Excellent organizational, interpersonal, written, and verbal communication skills.
• Ability to work both independently and collaboratively as part of a team.

Preferred Requirement:

• Experience in a health or human services environment.
• Prior public-facing call center experience.

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I'd love to talk to you if you think this position is right up your alley, and assure prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Sam Banga

Lead Recruiter

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally: as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients' businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

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Find top-rated training programs near you with Dreambound

The #1 platform to find career training

Fully online and evening classes available

Low cost job training - healthcare, tech, business, and more

Make more money in just a few months

Financial aid for those who qualify

Flexible payment options

Find top-rated training programs near you with Dreambound

The #1 platform to find career training

Fully online and evening classes available

Low cost job training - healthcare, tech, business, and more

Make more money in just a few months

Financial aid for those who qualify

Flexible payment options

Find top-rated training programs near you with Dreambound

The #1 platform to find career training

Fully online and evening classes available

Low cost job training - healthcare, tech, business, and more

Make more money in just a few months

Financial aid for those who qualify

Flexible payment options

Find top-rated training programs near you with Dreambound

The #1 platform to find career training

Fully online and evening classes available

Low cost job training - healthcare, tech, business, and more

Make more money in just a few months

Financial aid for those who qualify

Flexible payment options

Find top-rated training programs near you with Dreambound

The #1 platform to find career training

Fully online and evening classes available

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Make more money in just a few months

Financial aid for those who qualify

Flexible payment options

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Schedule: Full-time

Compensation: Starting compensation range of $140,000.00 - $150,000.00 annually. Exact compensation will be determined by experience, education, licensure/certifications, and location, in accordance with applicable laws.

Position Overview

The Director of Nursing (DON) or Director of Patient Care Services provides clinical leadership for Loma Linda University Hospice’s daily care delivery operations across a market census, supervising a multidisciplinary clinical team comprising of nurses, aides, therapists and interdisciplinary team members. This role balances operational excellence with empathetic leadership ensuring each patient receives compassionate, high-quality end-of-life care while maintaining performance metrics that meet the standards of Loma Linda University Hospice’s joint venture partnership. The DON is accountable for clinical outcomes, workforce utilization, and compliance, driving a metrics-based culture where decisions are informed by data, not intuition.

Key Responsibilities

Clinical Leadership & Team Oversight

• Lead and coach an interdisciplinary team (clinical managers, RNs, LVNs, aides, therapists)
• Ensure high-quality hospice care aligned with regulatory and organizational standards
• Establish and enforce clinical workflows, standards, and expectations
• Drive accountability through:
• Team huddles
• Case reviews
• Performance coaching
• Maintain field presence to support staff and patient experience
• Partner with Medical Director and IDT to ensure appropriate, compliant care plans

Workforce Management & Staff Utilization

• Oversee scheduling, territory coverage, and caseload distribution
• Ensure staffing ratios and productivity meet established benchmarks
• Monitor and optimize:
• Visit volumes
• Time utilization
• Workload balance
• Align staffing with census and admissions to prevent gaps
• Coordinate across admissions, nursing, and scheduling teams
• Ensure payroll accuracy through auditing of visits and documentation
• Manage triage and resource allocation efficiently

Ultimate Accountability & Hands-On Clinical Support

• Maintain full accountability for clinical operations and care continuity
• Step in or ensure coverage when needed, including:
• Admissions
• Urgent visits
• Care coordination and discharges
• Critical patient needs
• Provide direct support during staffing gaps or high-priority situations
• Serve as a hands-on leader with occasional frontline clinical involvement
• Retain responsibility for outcomes at all times

Metrics & Performance Management

• Lead operations using a data-driven approach
• Accountable for:
• Patient Satisfaction (5-Star target)
• Staff Retention (≥85%)
• Documentation completion (within 24 hours)
• Productivity benchmarks
• Monitor and analyze:
• Clinical outcomes
• Visit/utilization data
• Operational KPIs
• Conduct performance reviews and corrective actions
• Report performance metrics to executive and partner leadership
• Leverage EHR data to drive compliance, productivity, and quality outcomes

Clinical Systems & EHR Proficiency

• Achieve EHR proficiency within 60 days
• Utilize systems to:
• Review and audit documentation
• Monitor compliance
• Analyze performance data
• Coach and retrain staff on workflows and documentation standards
• Use EHR insights to identify gaps and drive improvements

Clinical Quality Governance & QAPI Leadership

• Lead QAPI initiatives in partnership with Compliance
• Oversee:
• Quality trends and adverse events
• Patient safety and infection control
• Documentation and regulatory readiness
• Drive improvements through:
• Staff education
• Workflow enhancements
• Lead quality reviews and implement corrective actions
• Ensure ongoing compliance with regulatory standards
• Report quality outcomes to leadership and partners

Joint Venture Partnership Obligations

• Serve as clinical lead for joint venture partnerships
• Collaborate with:
• Medical Director
• Health system leadership
• Case management teams
• Support care coordination, integration, and performance goals
• Ensure alignment with partner standards and reporting requirements

Required Qualifications

• Active Registered Nurse (RN) license in state(s) of operation; BSN required, MSN preferred.
• Minimum 5–7 years of hospice or home health leadership experience, with at least 3 years in a Director-level or senior management role overseeing a multidisciplinary team.
• Proven success managing teams of 20+ clinical staff and patient populations exceeding 100 active census.
• Demonstrated ability to use EMR systems and analytics tools to drive data-based performance improvement.
• Strong knowledge of hospice regulations, quality reporting, and compliance frameworks.
• Excellent communication, leadership, and conflict-resolution skills.
• Regular local travel
• Reliable transportation, valid license, active insurance
• Ability to lift 25–30 lbs and navigate patient environments
• Bilingual preferred

About Loma Linda University Hospice

Loma Linda University Hospice is dedicated to a patient-first mission, ensuring compassionate, high-quality care that supports patients and families through every stage of need. Loma Linda University Hospice’s culture is defined by data-driven excellence, operational transparency, and a steadfast commitment to its core values of Dignity, Integrity, Compassion, Excellence and Partnership. Loma Linda University Hospice was created in 2026 though a joint venture between Loma Linda University Health and Kara Health.

Loma Linda University Hospice is an equal opportunity employer and is committed to a policy of equal employment opportunity for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status in accordance with applicable federal, state, and local laws. All employment decisions are based on job requirements, individual merit, and business need.