Jobs in Hickory

About the Company

SourceNow is dedicated to a diverse and inclusive workplace. We understand that not everyone will have all the skills required for a role, however, we encourage everyone to apply so that we may also consider you for other open positions or future positions.

About the Role

The ideal candidate is passionate about helping others, thrives in a fast-paced environment, and continually provides world class customer service to candidates, clients, and colleagues.

Responsibilities

• Handle customer orders courteously and efficiently. Be sure to obtain detailed assignment information from customers utilizing the company Work Order Form.
• Apply active listening skills and ask job related questions to ensure the best recruitment and placement of qualified temporary employee(s) for customer’s open orders.
• Ensure the timely handling of all orders received and verify that all callbacks and other standards are always being met.
• Interview and test applicants to evaluate their qualifications for assignments.
• Actively recruit temporary associates to maintain a consistent flow of candidates.
• Seek new methods of recruiting temporary associates and continue to current recruiting sources that have been effective.
• Assign/place qualified temporary associates to customer work orders.
• Provide detailed assignment information and details to temporary employees to ensure they are prepared for the assignment.
• Monitor temporary employee attendance and performance.
• Troubleshoot to resolve the problems or complaints of customers and temporary associates.
• Organize and prioritize own workload to meet current needs.
• Recruit temporary associates to form a pool of applicants for high demand skill set.
• Answer telephone to provide desired information for customers and temporary associates.
• Maintain customer and temporary employee records to ensure completeness and accuracy.
• Document all employee and customer information into Avionte software system.
• Protect the confidentiality of all our customers and employee information.
• Performs other related duties as assigned.

Qualifications

• High School diploma or equivalent required; bachelor's degree or equivalent business experience.
• At least 2 years of previous customer service or related business experience. Some basic knowledge of recruiting or human resources from an (office environment, classroom, internship, or as a volunteer).

Required Skills

• Language: Excellent communication skills oral and written. Ability to work in a fast paced and ever-changing environment.
• Reasoning: Excellent organizational skills and ability to shift priorities and multi-task within a fast-paced environment. Ability to influence the opinions or decisions of others (e.g., customers and temporary associates).
• Software: Proficient computer skills Word, Excel, Outlook, and Avionte Staffing Industry software.
• Other: Professional appearance is required.

Preferred Skills

• Bi-lingual (English/Spanish) preferred.
• Effective interpersonal skills to interact and service both customers and temporary associates.
• Ability to retain information (e.g., policies, procedures) or find it as needed.
• Ability to access areas where needed people, information or equipment are located.
• Ability to understand and accurately apply basic math skills.
• Ability to make competent use of work-related equipment and materials.
• Cooperative, team oriented, patient, calm under pressure, and able to work independently.

Pay range and compensation package

Full Benefits: Health, dental, vision, STD, LTD, Life Insurance, 401K, PTO, additional Supplemental benefits, monthly cell phone stipend, and a collaborative, fun work environment. *Hybrid work schedule for corporate roles.

Equal Opportunity Statement

We are an equal opportunity employer. SourceNow does not discriminate against its employees or applicants because of race, sex, gender identity, color, national origin, age, ancestry, religion, sexual orientation, marital status, disability, medical condition, pregnancy, veteran status, uniformed service, genetic information or characteristics, or any other consideration made unlawful by applicable laws.

LHH is seeking a dedicated and detail-oriented professional for a direct hire B2B Customer Service job opportunity in Hickory, NC! The ideal candidate has customer service and order entry experience within manufacturing or distribution and can work well in a fast-paced environment! This position is fully onsite Monday - Friday.

Responsibilities:

• Respond promptly to a high volume of inquiries via phone and email.
• Understand and evaluate client requirements to deliver tailored support.
• Act as a central point of contact between clients, logistics, production, and sales teams.
• Foster strong relationships with business accounts through clear and consistent communication.
• Ensure all client data and order details are accurately recorded and maintained.
• Achieve performance benchmarks related to order processing and call management.
• Oversee consignment inventory accounts, ensuring timely updates and replenishments.

Qualifications:

• Demonstrated experience in a customer-facing role, preferably in a B2B setting.
• Skilled in managing phone interactions with active listening and professionalism.
• Proficiency in Microsoft Excel, including functions like VLOOKUP and data sorting/filtering.
• Capable of adjusting communication style to suit various client personalities and needs.
• Strong verbal and written communication abilities.
• Excellent organizational skills with the ability to juggle multiple tasks and deadlines.
• Experience working with ERP platforms.
• Collaborative mindset and comfort working within a team-oriented environment.