Marketing, Advertising and PR Jobs in Harwood Heights, IL
2 positions found
Company Description
Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.
Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.
Our Mission:
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.
Our Values:
To put Human Experience at the heart of organizations so every person can be seen and understood.
Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
Dare to innovate:We challenge the status quo with creativity and innovation as our true north.
Better together:We check our egos at the door. We work together, so we win together.
This position will be located in Chicago, IL with a hybrid schedule to our downtown Chicago's office Tuesday through Thursday and work from home Monday and Friday.
What We Need:
We are looking for a Program Manager who will play a vital role in our customers' success, embody excellent customer service, and set the bar in relationship management and strategic program design. This role sits at the heart of our relationship with customers, managing the daily interactions that result in trust and true partnership, and delivering business value through our suite of products and services.
At the highest level, the Program Manager uses technology to solve business challenges, leads the implementation of solutions and programs that deliver business value, advocates for customers' success, and evangelizes our products and services.
As a Program Manager with Forsta, you will;
- Immerse yourself in the client's business - understand their unique challenges, business and program objectives, and success measures
- Collaborate with clients, partners, and cross-functional teams to gather requirements, prepare budgets, develop project plans, and manage the delivery process
- Own delivery process, ensuring accurate, on time, profitable delivery of solutions and programs that delight clients and lead to growth over time
- Provide a single point of contact for clients, team members, and partners throughout delivery
- Champion our products - leverage the latest Forsta tools, features, and functionality to meet customers' needs
- Build deep client relationships to support customer success and account growth
- Inform clients, commercial leads, and management of progress, risks, and growth opportunities
- Advocate for clients internally with regard to product ease of use, user experience and design, new features and functionality to bring the voice of the customer to Product and R&D
Responsibilities:
- Present information clearly and confidently to clients and stakeholders within and outside the organization
- Demonstrate competence and confidence with the full VOC/E product and services suite, including those available through our partner networks
- Ability to think creatively about solving client issues or concerns to improve program outcomes, and deliver value; works effectively with varying degrees of ambiguity
- Effectively troubleshoot basic technical issues and translates technical jargon to business language for client contacts
- Provide guidance and best practice for use of the platform to achieve program objectives over time
- Identify potential risks and opportunities within assigned accounts to support retention and growth
- Implement projects on existing client accounts and lead new client implementations on small, mid-market, and large accounts
- Play an active, visible role in account planning on assigned book of business; support design, development, planning, and execution of strategic roadmaps for clients
- Support RFPs and other pre-sales activities as part of new client acquisition under the direction of Principal PM or Director
- Lead internal initiatives designed to improve the customer experience with Professional Services or the products and services we offer
- Participate in the training and onboarding of new/junior team members on assigned work
Qualifications:
- 3 to 5+ Years' of Market Research project management experience.
- Previous experience working with Forsta Plus or Decipher is a plus
- Professional demeanor, excellent written, and oral communication skills
- Demonstrated track record of success in outstanding customer service
- Capable of developing/maintaining long-term business partnerships with clients
- Ability to multi-task and effectively manage all responsibilities attached
Education:
Bachelor's degree is required.
About You:
You are a highly motivated individual that works well in a team environment yet can work autonomously and take individual initiative. You have exceptional time management and multi-tasking skills. You are detail-oriented and well organized. You are results oriented - a driver of projects, gets things done, with a "can-do" attitude.
Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Additional Information for US based jobs:
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.
Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
The expected base salary for this position ranges from $80,000to $95,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus tied to achieved results.
All your information will be kept confidential according to EEO guidelines.
Our privacy policy can be found here:legal-privacy/
Salary: $90,000
- $115,000 per year A bit about us: This company is a nationally recognized construction firm that delivers comprehensive solutions across multiple industries sectors.
With a strong foundation built on safety, quality, and innovation, this company continues to grow its footprint across the country by delivering complex projects with a people-first mindset.
From breaking ground to final completion, their teams are committed to exceeding expectations and building lasting relationships through transparency and trust.
If you are a Marketing Professional with experience in the construction industry, then please apply today to be considered within 24 hours! Why join us? At this company, you’ll be part of a collaborative and forward-thinking environment that empowers employees to contribute creatively and grow professionally.
As a marketing professional, you'll work alongside leadership and cross-functional teams to craft and elevate the brand’s story, amplify its presence in key markets, and support business development initiatives.
The culture is built around core values of humility, accountability, and continuous improvement, providing employees the opportunity to do meaningful work with measurable impact.
If you're passionate about strategic storytelling and want to help shape the narrative of a dynamic construction firm, this is the place for you.
Job Details Key Responsibilities: Develop and implement strategic marketing plans aligned with company goals and regional growth targets.
Manage all aspects of brand development, including messaging, visual identity, and digital presence.
Lead the planning, creation, and execution of campaigns across digital, print, and social platforms.
Collaborate with business development, operations, and executive teams to support proposals, presentations, and client engagement strategies.
Maintain and grow the company’s presence across social media, website content, and public relations initiatives.
Coordinate industry event participation, sponsorships, and community engagement efforts.
Track, analyze, and report on marketing performance metrics and adjust strategy accordingly.
Manage vendor relationships including graphic designers, photographers, PR firms, and print partners.
Oversee the creation and maintenance of marketing collateral, including brochures, case studies, project sheets, and internal newsletters.
Qualifications: Bachelor’s degree in Marketing, Communications, or a related field.
5+ years of experience in marketing, preferably within the construction, architecture, engineering, or real estate industries.
Proven ability to lead marketing campaigns from concept through execution.
Strong writing, editing, and communication skills.
Proficiency with marketing tools including Adobe Creative Suite, CRM platforms, CMS systems (e.g., WordPress), and social media management tools.
High level of organization, attention to detail, and ability to manage multiple priorities and deadlines.
A proactive mindset and strong collaboration skills with both creative and technical teams.
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Jobot is an Equal Opportunity Employer.
We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
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