Jobs in Hanover, NJ
31 positions found
Position: Senior Semantic Engineer / Ontology Engineer
Location: East Hanover, NJ (Hybrid - 3x/week onsite)
Duration: 6 Months (extendable)
DESCRIPTION:
We are hiring a Senior Semantic Engineer / Ontology Engineer to lead the design of healthcare-grade ontologies and semantic layers that power trusted analytics, interoperable data products, and AI-ready knowledge systems. You will apply metrics-first semantic modeling and ontology engineering practices aligned to the principles such as clear semantics, reusable meaning, governance-by-design, and measurable business outcomes. You’ll work across RDF and property graph paradigms and Snowflake semantic layer.
Key Responsibilities:
• Design and evolve healthcare ontologies and semantic models to standardize meaning across domains (clinical, patient, provider, claims, access, quality, outcomes).
• Design data products that are AI-ready and leverage ontologies and semantic models
Build metrics-first semantic layers:
• Define canonical metric definitions, dimensions, hierarchies, and calculation rules.
• Ensure metrics are explainable, auditable, and consistently implemented across products and teams.
• Model knowledge in both RDF (RDFS/OWL) for formal semantics and interoperability.
• Property graphs for traversal-heavy use cases and relationship analytics.
Develop and maintain semantic artifacts:
• Concept schemes, entity models, vocabularies, mappings, and documentation.
• Alignment patterns between ontologies, data products, and downstream analytics/AI use cases.
Implement semantic integration patterns:
• Entity identity resolution, entity linking, terminology harmonization, and enrichment workflows.
Partner with platform teams to operationalize semantics in Snowflake:
• Enable semantic access patterns that support analytics and AI applications.
• Contribute to solutions that leverage Snowflake Cortex for semantic enrichment and assisted discovery (within established governance constraints).
Collaborate with governance and architecture stakeholders to embed:
• Versioning, stewardship workflows, quality checks, and change management for semantic assets.
• Guide best practices and mentor engineers/analysts on ontology engineering, graph modeling, and metrics-first design.
Required Qualifications
• 8+ years in semantic engineering, ontology engineering, knowledge graph development, or closely related roles.
• Demonstrated experience in healthcare data domains (payer/provider, clinical, claims, RWE, quality, outcomes, etc.).
• Strong hands-on ontology engineering experience: RDF, RDFS, OWL, SPARQL and/or graph query experience
• Ontology modularization, alignment, and lifecycle management
• Experience with property graph modeling (e.g., Neo4j-style patterns) and translating between RDF and property graph representations when needed.
• Proven delivery of a metrics-first approach:
• Canonical KPIs/metrics definitions, dimensional modeling alignment, semantic consistency across BI and data products.
• Experience working with modern cloud data platforms, especially Snowflake, and exposure to Snowflake Cortex for AI-enabled workflows.
• Strong stakeholder communication skills: able to translate clinical/business intent into precise semantic definitions and usable artifacts.
Preferred Qualifications
• Familiarity with healthcare interoperability and terminology standards (e.g., HL7/FHIR, SNOMED CT, LOINC, ICD-10) and how to map/align them to enterprise semantics.
• Experience with semantic tooling and practices, validation rules, ontology testing, and CI/CD for semantic assets.
• Experience deploying semantic context layers
Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with.
Every day, your talent, your innovative spirit, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
Join us as our nextRegulatory Technical Manager reporting to our Head of global Regulatory and Product Safety. You will provide business-facing regulatory support and regulatory intelligence for cosmetic ingredients (Active Beauty) across North America and Latin America, ensuring compliant, timely and pragmatic responses to customer requests and proactive anticipation of regulatory changes.
The role acts as a key interface between customers, commercial teams and internal regulatory experts, supporting market access, customer confidence and sustainable growth of the Active Beauty portfolio, under the global governance of Fragrances Regulatory Global.
Salary expectation based on technical experience: $110,000.00 $130,000.00 usd.
Location: East Hanover, NJ.
In this exciting role you will:
Business & Customer Support
Be a first-line regulatory partner for commercial and customer-facing teams, addressing customer regulatory inquiries related to cosmetic ingredients.
Prepare customer-facing regulatory documentation (regulatory statements, compliance letters, ingredient status summaries, market-specific assessments).
Provide clear, and risk-based regulatory guidance to support customer projects and commercialization timelines.
Support resolution of customer regulatory issues and escalations, ensuring agreement between business needs and regulatory requirements.
Regulatory Surveillance & Impact Assessment
Perform regulatory monitoring for cosmetic ingredients in NOAM and LATAM (including the US, Canada, Brazil and main LATAM markets).
Analyze new regulations, guidance documents and enforcement trends improving cosmetic ingredients; assess potential business and portfolio impacts.
Translate regulatory developments into applicable insights for internal stakeholders (commercial, R&D, marketing, and product management).
Contribute to regional and global regulatory intelligence sharing within RAPS.
Portfolio & Compliance Support
Coordinate with global RAPS, toxicology and data management teams to ensure availability, consistency and accuracy of regulatory and safety data supporting Active Beauty ingredients.
Support compliance assessments and market readiness of cosmetic ingredient portfolios for NOAM/LATAM markets.
Contribute to internal understanding on regulatory positioning and customer messaging.
External Relations
Participate in relevant industry associations, working groups and regulatory forums related to cosmetic ingredients and specialty chemicals.
Support collection of external intelligence and contribute to advocacy efforts when relevant to Active Beauty portfolios.
Required Qualifications:
University / Bachelor's Degree in a scientific field (chemistry, biology, pharmaceutical sciences or equivalent).
6+ years of regulatory experience in cosmetics, cosmetic ingredients.
Fluent English
Understanding of cosmetic ingredient regulatory frameworks and customer expectations.
Ability to translate complex regulatory requirements into clear, business-oriented guidance.
Experience with regulatory systems, databases and regulatory intelligence tools.
Additional Qualifications:
Master's degree in Cosmetic Science
Experience in customer-facing regulatory support and regulatory surveillance.
Exposure to North America and Latin America regulatory environments (FDA, Health Canada, ANVISA, Mercosur)
What We Can Offer You:
Healthcare Plan:
Medical
Dental
Vision
High matching 401k plan (For the US)
Vacation days
#LI-Onsite
At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives.You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world. Diversity drives innovation and creates closer connections with our employees, customers and partners. Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.
Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with.
In the USA, we develop, market and produce a wide array of solutions from our 25 most innovative sites, based across the country. Stretch your skills, create and get inspiration from passionate colleagues. Every day, your energy, your thirst for knowledge, and your creativity will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
As the global senior expert for Chemicals Management & Compliance, you will be the primary compliance advisor for the business in several technical areas, including Dangerous Goods Regulations, Hazardous Materials Transportation and Warehousing, Transport Emergency Response Management and Controlled Products Regulations. You will lead the development of global policies, processes and systems to ensure regulatory chemical compliance. You'll build cross functional collaboration with Commercial, Science & Technology, Regulatory Affairs, Trade Affairs, Supply-Chain, Site Operations, and Legal Compliance to embed industry best practices and support strategic chemical compliance programs. Additionally, you will represent us with regulatory agencies and industry associations, improving and leading change in response to evolving global chemical regulations.
Reports to: Global Head Chemicals Management & Compliance
Your Location: East Hanover, NJ, US; Other Possible locations: Cincinnati, Ohio, US; Kemptthal, Switzerland; Vernier, Switzerland.
You Will:
Influence and advise the business on global Chemicals Management & Compliance (CMC) strategy, in Dangerous Goods and Controlled Products.
Assess current global compliance status and ensure execution of the Global EHS Strategy,
Lead global governance by engaging with partners across regions and departments.
Represent us with regulatory authorities and industry associations on CMC matters.
Advise management on latest regulations and compliance requirements.
Coordinate and support implementation of global EHS directives and guidelines across sites.
Ensure communication on legal updates and lead global change management for CMC topics, especially related to Dangerous Goods and Controlled Products Regulations.
Ensure systems provide accurate and compliant product safety information aligned with applicable regulations and internal corporate standards.
Support business project execution for ensuring compliance with new regulations.
Monitor SAP EHS system performance and coordinate issue resolution with Global EHS CoE CMC and IT department.
Communicate with government agencies on Controlled Products and Dangerous Goods topics, and also to address transport-related emergency response issues.
Develop and deliver technical guidance documents, training, audits, and site inspections.
Promote continuous improvement to enhance global CMC practices and business compliance performance,
Your Profile:
University degree in chemistry, biochemistry, food chemistry, engineering, or related field.
10+ years of Chemicals Management & Compliance industry experience.
Fluent in English; additional language skills are a plus.
Certified in Dangerous Goods transport regulations (e.g. IMDG, IATA, ADR, CFR).
Experience with global chemical compliance programs.
Chemistry and product safety expertise.
Technical expert in Dangerous Goods, Controlled Products (Drug Precursors and Chemical Weapon Precursors), Hazardous Materials Transport and Warehousing and Hazardous Materials Transport Emergency Response Management.
Knowledge in Product Stewardship and Drug Precursors related regulations (such as DEA) and International conventions.
Compensation and Benefits
The established salary range for this position is $120,000-$150,000 annually for US locations. Actual compensation will depend on individual qualifications. Includes medical, dental, and vision coverage, and a high-matching 401(k) retirement plan.
#ZR
#LI-Onsite
At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity of perspectives fuels innovation and fosters deeper connections with our employees, customers, and partners. At Givaudan, we are dedicated to cultivating an inclusive environment where every individual's voice is valued and has the power to shape our world. Join us in making a difference together.
Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with.
In the USA, we develop, market and produce a wide array of solutions from our 25 most innovative sites, based across the country. Stretch your skills, create and get inspiration from passionate colleagues. Every day, your energy, your thirst for knowledge, and your creativity will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
In our Fragrance and Beauty division, we bring together creativity and science for consumer products. As consumer needs are constantly evolving, our imagination comes together to bring fresh new fragrant ideas for every market. We are endlessly fascinated by the relationship people have with scent, and we are constantly carrying out in-depth research that enables us to identify new trends and present exciting opportunities to our customers.
Reporting to a Category Director, and being onsite (4 days in office) in our East Hanover New Jersey Creative Center, you will initiate market research projects and build consumer understanding. As a Consumer Insights Manager in our Personal Care Products division, you will partner with our our teams to support fragrance development and deliver upon sales goals. You will be a category expert sharing your knowledge with our internal and external clients.
- Lead Research - Lead market research for regional or cross regional projects by applying the appropriate qualitative and quantitative research methodologies to meet the project end goals. Support sales and development teams as the market research expert in direct contact with clients; discuss and review strategies, methodologies, and results.
- Business Partner - Work with internal colleagues on Personal Care projects. Throughout the fragrance development cycle, provide in-depth interpretation of results to guide fragrance development. Additionally, help build rationale to support our submissions. Work with category teams to identify gaps in knowledge and to develop and test hypotheses relating to insights into consumer behavior.
- Project Management - Full management of Personal Care Customer Insights projects. This includes study design, cost management, and negotiations with agencies. Additionally, it involves quality checks, hands-on data analysis, including statistical testing, insight development, and results presentations. Participation in the digital agenda.
You?
- University Degree (Marketing, Data Analysis, Statistic, Science) Advanced Degree Helpful
- 5+ years of experience in consumer market research
- Understanding of statistics - in-depth understanding of inferential and multivariate statistics and experimental design
- Demonstrate competent knowledge and use of qualitative and quantitative methodologies (protocols, designs, questionnaires)
- Familiar with data reduction, consumer segmentation, and driver analysis techniques to interrogate data from different perspectives, to develop hypotheses for fragrance development and arguments to support submissions
Benefits include Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Family Leave, and a high matching 401k
Job Title and Base Salary commensurate with education and experience. $100k-$130k per year.
#LI-Onsite
#ZR
At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity of perspectives fuels innovation and fosters deeper connections with our employees, customers, and partners. At Givaudan, we are dedicated to cultivating an inclusive environment where every individual's voice is valued and has the power to shape our world. Join us in making a difference together.
Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with.
In the USA, we develop, market and produce a wide array of solutions from our 25 most innovative sites, based across the country. Stretch your skills, create and get inspiration from passionate colleagues. Every day, your energy, your thirst for knowledge, and your creativity will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
Position Title: Junior Applications Laboratory Technician
Location: East Hanover, New Jersey (On-Site | Full-Time)
Reporting To: Application Lab Manager
Compensation: $50,000 - $58,000 annually, commensurate with experience
Job Purpose
Support Application Team members, coordinate & organize bases, supplies & fragrance oils for the Application Lab. Order Supplies for all Labs & maintain inventory for Applications. Perform Physical Testing & Sample Making as needed, and Support Lab Manager & Director
Core Responsibilities:
- Organize & prepare materials required for sample preparation
- Help in updating and revising technical documentation in the department, under guidance.
- Responsible for the management of customer base inventories, internal bases, and packaging inventories
- Assist in the administration of materials and laboratory organization
- Maintain a clean and orderly laboratory environment
- Ability to work in fast paced environment
- Detail-oriented & strong organizational skills
Additional Responsibilities
* Administration of sample requests and ordering of fragrance oils
* Operate and help maintain standard lab equipment
* Perform physical-chemical measurements
Experience:
- Technical training or Higher Education Qualification in Chemistry, Pharmacy, Chemical Engineering, or a similar subject. Bachelor's degree preferred but not required
- At least 1 year of experience in a related area
- Knowledge of Microsoft Applications & SAP preferred
- Ability to communicate in English required
Skills required:
- Knowledge of good laboratory practice and safe handling of chemicals
- Accurate record keeping and attention to detail
- Basic Chemistry knowledge preferred
- Understanding of ISO protocols
- Basic knowledge of computer systems and applications such as MS products (Excel, Word, etc), SAP, as well as the ability to learn new systems/applications
- Basic knowledge of lab equipment and its safe usage
- Good Communication skills (verbal & written)
Benefits
Benefits include medical, dental, vision, family leave and a high matching 401k plan.
At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity of perspectives fuels innovation and fosters deeper connections with our employees, customers, and partners. At Givaudan, we are dedicated to cultivating an inclusive environment where every individual's voice is valued and has the power to shape our world. Join us in making a difference together.
Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with.
In the USA, we develop, market and produce a wide array of solutions from our 25 most innovative sites, based across the country. Stretch your skills, create and get inspiration from passionate colleagues. Every day, your energy, your thirst for knowledge, and your creativity will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
Pay: $24.00/hr- $25.00/hr
Shift: 3rd
About the position:
The Quality Lab Sensory Analyst position at Givaudan involves evaluating flavoring products and incoming ingredients through sensory evaluations and basic physical-chemical. Under general supervision, the analyst will identify and document non-conforming products, applying simple corrections as necessary. The role requires performing basic equipment calibrations and supporting various laboratory functions as directed. The analyst will enter test results into the computer system, SAP, leading to either approval or rejection of products based on the evaluations conducted. In addition to the core responsibilities, the analyst will support miscellaneous lab functions, which may include pre-shipment sample processing, filing retain samples, maintaining lab supplies, and disposing of liquid hazardous waste.
The role also involves identifying out-of-specification results and applying simple corrections, as well as documenting and communicating non-conformances to higher-level quality personnel and operations as needed. The analyst will analyze and collect data for investigations and must work in accordance with all relevant requirements, including Good Manufacturing Practices (GMP), American Institute of Baking (AIB), Occupational Safety and Health Administration (OSHA), Hazard Analysis Critical Control Point (HACCP), Food and Drug Administration (FDA), United States Department of Agriculture (USDA), and internal safety guidelines. Participation in site training sessions and improvement projects related to quality, food safety, safety, problem-solving, lean manufacturing, and 5S is also expected. The position requires excellent attendance, flexibility, enthusiasm, and a positive approach to teamwork.
Responsibilities:
* Evaluate flavoring products and incoming ingredients through sensory evaluations and basic tests.
* Identify and document non-conforming products and apply simple corrections.
* Enter test results in SAP for approval or rejection of products.
* Support miscellaneous lab functions such as pre-ship sample processing, filing, and maintaining lab supplies.
* Dispose of liquid hazardous waste and perform basic equipment calibrations as per procedures.
* Identify out-of-specification results and apply simple corrections.
* Document and communicate non-conformances to higher-level quality personnel and operations.
* Analyze and collect data for investigations.
* Work in accordance with GMP, AIB, OSHA, HACCP, FDA, USDA, and internal safety guidelines.
* Attend site training sessions and participate in improvement projects related to quality and safety.
Requirements:
* High school diploma or equivalent required; Chemistry or Laboratory Technique coursework preferred.
* Minimum 2-3 years experience in manufacturing operations background (food or chemical preferred) with at least 1 year of Sensory laboratory work experience.
* SAP experience is required.
* Strong written and verbal English skills; ability to read and explain technical documentation.
* Computer skills including Microsoft Office.
* Ability to think creatively and be open to change and learning.
* Customer awareness and a desire to achieve results as a team player.
* Mandatory Scheduled Weekend (2 days a month)
Nice-to-haves:
- Experience in sensory analysis is preferred.
- Laboratory experience of 1 year is preferred.
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- 401(k) matching
- Paid time off
At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity of perspectives fuels innovation and fosters deeper connections with our employees, customers, and partners. At Givaudan, we are dedicated to cultivating an inclusive environment where every individual's voice is valued and has the power to shape our world. Join us in making a difference together.
Garnishes, weighs, wraps, labels and merchandises bakery products.
Cleans and sanitizes bakery, bakery equipment, and bakery utensils.
Re-stocks supplies and ingredients.
We offer a comprehensive package of benefits including paid time off, health benefits (medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance), health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), and stock purchase plan to eligible employees.
SUMMARY
This role serves as the primary point of contact for assigned customers, managing day-to-day account activity while ensuring a high level of service and responsiveness. The position partners closely with internal teams to support quoting, order processing, delivery timelines, and ongoing customer needs. This is a customer-facing role with significant travel and strong growth potential.
RESPONSIBILITIES
• Act as the main liaison for customer accounts, supporting quotes, purchase orders, order status updates, and contractual coordination.
• Drive proactive communication with customers regarding delivery schedules, recovery timelines, and account updates.
• Coordinate cross-functionally with sales, engineering, operations, and finance teams to meet customer commitments.
• Lead customer meetings, presentations, and proposal-related activities.
• Monitor order books, logistics activities, and documentation to ensure accuracy and timeliness.
• Travel extensively within an assigned geographic region to maintain strong customer relationships.
QUALIFICATIONS
• Previous experience in customer-facing roles involving order processing, contract support, logistics, or account coordination.
• Strong proficiency with Microsoft Office and ERP systems; prior ERP exposure required.
• Ability to manage multiple priorities while maintaining attention to detail and professionalism.
• Familiarity with regulated industries, aerospace products, or technical manufacturing environments is preferred.
• Bachelor’s degree in a business or technical discipline preferred.
BENEFITS
• Competitive compensation with performance and growth-based advancement opportunities.
• Comprehensive medical, dental, and vision coverage.
• Paid time off and company-sponsored life insurance.
• Retirement savings plan with company contribution.
• Exposure to mission-critical products and a clear path for long-term career growth into leadership roles.
Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with.
In the USA, we develop, market and produce a wide array of solutions from our 25 most innovative sites, based across the country. Stretch your skills, create and get inspiration from passionate colleagues. Every day, your energy, your thirst for knowledge, and your creativity will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
We bring together creativity and science for consumer products that are all connected through a powerful web of technical capabilities. By combining our inventiveness and insights with the latest technologies, we always challenge ourselves to push boundaries and explore new ideas. This helps our diverse customers to develop refreshing, reliable, and recognizable products that brighten up everyday moments. As consumer needs are constantly evolving, our imagination comes together to bring fresh new fragrant ideas for every market.
As the Regional Account Manager for a major account in North America (NOAM), you will manage a crucial part of our business and lead the NOAM commercial team. You will be onsite, based in East Hanover, NJ. As a part of a Global Team, you will report to the World Account Manager who is based in Argenteuil, France. It is a leadership role, and you will join the North America Management Committee.
- Commercial Leadership: Implement the global account strategy and develop a solid strategy for North America. Build, communicate, review, and monitor strategic plans, sales, profit forecasts, and budget. Grow Givaudan business worldwide, with regional responsibility, by managing top and bottom lines. Ensure we are positioned as the supplier of choice to participate in the customer's core list and targeted briefs. Manage the activity and the performance of the regional supply chain in close collaboration with operations. Further build and use fruitful connections with Fine Fragrance and Active Beauty Teams.
- Customer Influence: Develop an understanding of our customer's organization, including main decision makers, and develop relationships with multiple levels of management. Establish and maintain relationships throughout the company internally to ensure the best results are achieved while working as a cohesive team.
- Team Partner: Establish the appropriate regional structure to increase the account coverage, aligned with the customer's organization. Manage the activity and performance of the team under your direct responsibility. Lead and motivate the sales team to exceed customer expectations. Develop the team and prepare them for their future career moves. Work with Givaudan management on talent development and succession planning.
You?
- University degree in applicable discipline. Advanced Degree helpful
- 10+ years' major account experience
- Experience working internationally, across categories, brands, and geographies
- Experience facilitating senior strategic relationships between Givaudan and customer/customer decision-makers at assigned accounts
- Experience leading and motivating a high-achieving team
- Competence in olfactive skills
Benefits include Major Medical, Dental, Vision, Life Insurance, Disability, Family Leave and a High Matching 401k
Education and experience partly determine Job Title and Base Salary, and our compensation program guidelines determine them. Target pay is $187k - $200k
#LI-Onsite
At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity of perspectives fuels innovation and fosters deeper connections with our employees, customers, and partners. At Givaudan, we are dedicated to cultivating an inclusive environment where every individual's voice is valued and has the power to shape our world. Join us in making a difference together.
Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with.
In the USA, we develop, market and produce a wide array of solutions from our 25 most innovative sites, based across the country. Stretch your skills, create and get inspiration from passionate colleagues. Every day, your energy, your thirst for knowledge, and your creativity will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
Be the central link between the customer, operations, sales team to ensure the client's requirements are met in the most efficient and cost-effective way. Build relationship with Customer, act as the Voice Of the Customer within Givaudan and manage the sales order process through to shipment for assigned customers and affiliates.
Your Title: Customer Care Representative
Your Location: Towaco (New Jersey)
Reporting to: Customer Care Manager
Salary Range Based on Experience: $59,900 - $75,000
Main responsibilities
Build Customer Care strategy and follow global guidelines
Identify opportunities for improvement in Customer Care and participate in projects when relevant
Provide support for assigned customers and affiliates to meet order requirements and escalate issues
Work with the customer care team on customer relationship and delivering customer experience
Daily communication and collaboration with customers, operations, and sales
Resolve request for order changes, issues and handle customer complaints and inquiries internally and externally
When applicable determine corrective action with the help of the Support Office and Control Tower
Prepare Debit and Credit notes, process quality notifications and Customer Returns
Manage customer expectations and building relationships
Collect Customer Forecast, enter into tool and collaborate with planning on information relating to demand planning and stock positions and participate in demand planning meetings
Ask for and act upon Customer feedback
Maintain accurate customer records, including customer specific information, contracts, labeling, packaging and stock requirements
Provide coverage and support accounts for other team members
Know how to diffuse a difficult situation and get resolution with the customers
Follow the new Customer/product processes and contribute to improve New customer experience
Education
High School or Secondary Education
Associate or University Degree
Languages: English and other language(s)
Professional experience: 2-3 years in the industry including customer-facing role
Required skills
Knowledge of SAP and associated processes
Microsoft Office expertise
Demonstrated Customer Relationship Management
Basic Inventory Management knowledge
Understanding of Shipping Terminology
Knowledge of Lean/Six Sigma, (white/yellow belt)
Benefits
Benefits include medical, dental, vision, family leave and a high-matching 401 (k) plan.
This is a hybrid remote/on-site
#LI-hybrid
At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity of perspectives fuels innovation and fosters deeper connections with our employees, customers, and partners. At Givaudan, we are dedicated to cultivating an inclusive environment where every individual's voice is valued and has the power to shape our world. Join us in making a difference together.
