Jobs in Hamden, CT
504 positions found — Page 11
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Job title: Customer Service Representative
Location: Remote (preferred in the Tri-State area)
Duration: 6+ Month C2H
2-3 years of experience minimum. Heavy preference for French Canadian speaking candidates, open to Bilingual - English/Spanish candidates, and will also consider English speaking candidates.
Overview
The Customer Service Representative (CSR) position is a dynamic Contact Center position focused on the servicing of inbound telecom/email requests from Members. Contact Center Representatives will handle complex inquiries involving Membership/Fraternal transactions that arrive in 3 primary languages (English, French, Spanish). The successful CSR will be able to thrive in a high-volume, changing service environment. At all times, maintains a professional, courteous, and positive image to reflect positively on the Orders image and business operations.
Core Responsibilities
- Greets callers positively and professionally; verifies security information such as, but not limited to, agent id, social security #, dob, address, and phone numbers.
- Engages callers, asks probing questions, to determine the nature of the call, and responds to the reason for the call. Use administrative systems to search for the information needed to answer the callers inquiry and provide the appropriate response.
- Follows procedures for release of specific policyholder information; assesses customer and field force needs for Home Office assistance. Forwards standard or special action requests to the appropriate department to comply with the callers request for written correspondence.
- Reviews and determines the nature of email inquiries, analyzes the issue, and responds appropriately or directs the inquiry to the proper department. Serves as liaison between our website and appropriate departments.
- Routinely reviews departmental communications, product updates, and other tools to stay current with organizational developments.
Skills Qualifications
- In-depth knowledge of life insurance and annuity products in particular, with emphasis on the Orders product offerings.
- In-depth knowledge of Membership and Fraternal business function
- Complete familiarity with online information systems and procedures regarding the dissemination of information and product administration.
- Solid oral and written communication skills.
- Must be customer service oriented.
- Conflict resolution; diplomacy.
- Must be able to multi-task and enjoy working in a high-volume contact center
- Life 70, Policy Master Record, Ingenium, Red I, Rate Book, RBSS, AWD, and website.
- Customer Service training materials
- Microsoft Office: Outlook, One Note, Teams. Word, Excel
- Familiarity with Call Center Technology: IVR, Soft-Phone, Call Back Assist
- CRM
- Customer-Focused, Empathy, Service-Minded, Flexible, Task-oriented, Integrity, Multi-tasker
Preferred:
- Bilingual English/Spanish or English/French
Education: BS or BA degree in related field or equivalent work experience
Experience: 2-3 years related work experience with life insurance products and/or direct customer contactor equivalent combination of training and experience.
Low cost job training - healthcare, tech, business, and more
Make more money in just a few months
Financial aid for those who qualify
Flexible payment options
Find top-rated training programs near you with Dreambound
The #1 platform to find career training
Fully online and evening classes available
Low cost job training - healthcare, tech, business, and more
Make more money in just a few months
Financial aid for those who qualify
Flexible payment options
Find top-rated training programs near you with Dreambound
The #1 platform to find career training
Fully online and evening classes available
Low cost job training - healthcare, tech, business, and more
Make more money in just a few months
Financial aid for those who qualify
Flexible payment options
Find top-rated training programs near you with Dreambound
The #1 platform to find career training
Fully online and evening classes available
Low cost job training - healthcare, tech, business, and more
Make more money in just a few months
Financial aid for those who qualify
Flexible payment options
Find top-rated training programs near you with Dreambound
The #1 platform to find career training
Fully online and evening classes available
Low cost job training - healthcare, tech, business, and more
Make more money in just a few months
Financial aid for those who qualify
Flexible payment options
Find top-rated training programs near you with Dreambound
The #1 platform to find career training
Fully online and evening classes available
Low cost job training - healthcare, tech, business, and more
Make more money in just a few months
Financial aid for those who qualify
Flexible payment options
Find top-rated training programs near you with Dreambound
The #1 platform to find career training
Fully online and evening classes available
Now Hiring: Luxury Automotive Sales Professional – Get out of the dealership!
Our client is seeking an experienced Automotive Sales Professional with a background in luxury brands such as BMW, Audi, Land Rover, Mercedes-Benz, Lexus, or similar to join their growing team.
This is a unique opportunity to step out of the traditional dealership environment and move into a client-first, back-office focused role where your expertise and relationship skills will continue to drive success.
Position Details:
- Schedule: Monday – Friday, 9:00 AM – 6:00 PM
- Location: Onsite
- Industry: Luxury Automotive / Client Services
Why Make the Move?
- Get out of the high-pressure dealership grind
- Client-first environment focused on service and relationships
- Strong base salary + commission structure (no draw plan like traditional dealerships)
- Major holidays off
- Generous PTO
- Comprehensive benefits package
Ideal Background:
- Previous luxury automotive sales experience
- Ideal candidates have 2-4 years of auto sales experience
- Experience with brands such as BMW, Audi, Land Rover, Mercedes-Benz, Porsche, or similar
- Strong customer relationship and consultative sales skills
- Professional communication and high-end client service mindset
If you’re ready to leverage your luxury automotive sales experience in a more balanced, professional environment, this is an excellent opportunity to take the next step in your career.
