Jobs in Glen Echo, MD

As a Customer Service Specialist, you will be the trusted partner our Members rely on. You’ll research and resolve member inquiries regarding existing policies through multiple channels—including phone, e-mail, mail, and in person—while providing timely, professional, and empathetic support. With each interaction, you will demonstrate Navy Mutual’s unwavering commitment: to protect those who defend us.

You will also document all interactions and insights in our CRM system, ensuring accuracy, transparency, and opportunities for continuous service improvement.

Key Responsibilities

• Deliver exceptional customer service by accurately addressing inquiries across phone, email, mail, and in-person channels.
• Efficiently navigate multiple systems—including Outlook, CRM/Salesforce, policy administration platforms, imaging systems, call center tools, calculators, and illustration systems—to resolve member needs.
• Maintain strong working knowledge of the full life cycle of Life and Annuity products, such as Billing & Collections, Distributions, and In-force processes.
• Counsel and assist Members with policies at risk of lapse or termination; oversee reinstatements and handle all contract-related activities and in-force illustrations.
• Proactively reach out regarding address changes, billing matters, and statement notices.
• Educate Members and their families on military benefits and Navy Mutual products; refer potential sales opportunities to appropriate representatives.
• Represent Navy Mutual with professionalism and empathy, ensuring every Member feels valued, informed, and supported.

Qualifications

• Bachelor’s degree and/or 3–5 years of call center and customer service experience.
• Life insurance expertise preferred.
• Strong understanding of call center operations, processes, and tools—including CRM and multi-queue phone systems.
• Exceptional attention to detail; committed to accuracy and high-quality service.
• Independent thinker and problem-solver with the ability to juggle multiple inquiries and adapt to changing needs.
• Professional, composed, and customer-focused—even under pressure.
• Self-directed, motivated, and driven to go the extra mile to support Members and Navy Mutual’s mission.

Our client - the Mayberg Foundation - is a private family foundation dedicated to investing in organizations and initiatives with bold ideas that inspire, educate, and strengthen Jewish community. They are seeking a Trustee Engagement Officer (TEO) to directly support the President/Chairman of the Board, key Trustees, and Rising Trustees who are leading the Foundation's grantmaking work locally, nationally, and globally.

This is a multi-faceted Senior Executive Assistant role, reporting to the Director of Operations. As TEO, you will act as the central coordination hub between the Foundation’s President, Trustees and staff. This is a full-time, in-office position offering a competitive salary and excellent benefits, including 100% employer-paid medical for the employee and a 401K with up to 10% employer contribution.

This role has three core areas of responsibility:

1. Executive support to the President (40%)
2. Trustee and Rising Trustee engagement, including discretionary giving and governance coordination (35%)
3. Coordination of the Foundation’s participation in external events and engagements (25%)

The TEO ensures that people, information, logistics, and follow-through are handled with precision, discretion, and professionalism, allowing leadership and trustees to engage effectively and represent the Foundation well.

1. Executive Support to the President (40%)

• Ensure the President is fully supported administratively, logistically, and informationally.
• Manage calendar, scheduling, and logistics with foresight and discretion
• Prepare meeting materials, briefings, agendas, and follow-up summaries
• Track commitments, decisions, and action items to ensure timely follow-through
• Coordinate travel arrangements, reimbursements, and documentation
• Serve as the first point of contact for routine administrative needs
• Maintain efficient systems for meeting preparation and follow-through

2. Trustee & Rising Trustee Engagement (35%)

• Act as the primary administrative point of contact for trustees and rising trustees
• Coordinate all discretionary giving initiated by trustees and rising trustees, including intake, tracking, internal coordination, and documentation
• Coordinate board and committee meetings (scheduling, materials, minutes, follow-up)
• Maintain trustee records, contact lists, and engagement tracking systems
• Support onboarding and orientation of new and rising trustees
• Track and diplomatically reinforce follow-ups and commitments

3. External Events & Foundation Representation Coordination (25%)

• Coordinate the Foundation’s participation in external events attended by trustees or leadership, including tables, seats, and sponsorship-related benefits
• Manage event entitlements such as recognition language, advertisements, signage, and acknowledgments
• Draft or coordinate copy for event ads and recognition placements in consultation with the President and Communications Director
• Serve as the primary liaison with host organizations regarding event logistics and deadlines
• Coordinate guest lists, RSVPs, seating, and calendaring
• Support occasional Foundation-hosted gatherings or convenings, as needed
• Coordinate with Communications on trustee-facing and event-related materials
• Ensure materials align with Foundation tone, branding, and approvals
• Maintain organized digital archives of trustee communications and governance records

Qualifications

• Bachelor’s degree required
• Minimum 5 years of relevant experience, including providing executive/C-suite level administrative support
• Exceptional organization, judgment, and follow-through
• Strong written and verbal communication skills
• Comfort operating in a multi-generational family foundation environment
• Proficiency with Google Workspace
• Appreciation for Jewish values and communal life

Simpli is a woman-owned and operated company that enhances the workplace experience through integrated on-site programs. We specialize in events and experiences, amenity management, wellness, concierge services, and technology—delivered exclusively to the Commercial Real Estate sector. By combining the power of people and technology, we amplify building amenities, elevate well-being, foster lasting relationships, and create memorable experiences for tenants and clients alike.

With our continued growth, we are excited to announce that we are hiring a Part-time On-Site Fitness Center Manager for a new account in Tysons Corner, VA.

Work hours will be Tuesday, Wednesday, Thursday (20 hours)

Tuesday: 11:00 AM - 6:00 PM

Wednesday: 8:00 AM - 2:00 PM

Thursday: 11:00 AM - 6:00 PM

Job Summary

The Fitness Center Manager oversees all operations of a corporate office building’s fitness center, ensuring a positive and motivating environment for all users. This role encompasses daily facility management, group fitness instruction, personal training, equipment maintenance, and adherence to high standards of safety and cleanliness. Success in this position requires strong customer service skills, a passion for health and wellness, and the ability to foster a positive, engaging experience for all members.

Fitness Center Operations:

• Oversee daily operations of the fitness center, ensuring the facility is clean, organized, and safe for all members.
• Ensure compliance with health and safety standards, implementing protocols for safe use of equipment and emergency procedures.
• Restocking, tracking, and ordering of inventory of enhancements as necessary (ie: towels, locker room amenities, headphones, magazines, etc.)
• Following various opening and closing procedures
• Maintains professional and technical knowledge about exercise, health, and fitness by remaining current with trends in the industry.
• Design and implement personalized workout plans for tenants, considering their fitness goals, abilities, and any limitations.
• Lead three motivating group fitness classes a week (Yoga, Pilates, HIIT. etc.)

Engagement & Customer Service:

• Provide tours as needed and educate tenants on equipment
• Ability to market fitness programs and services
• Actively engage with fitness center users to understand their needs and preferences.
• Provide exceptional customer service addressing questions, concerns, and feedback
• Collaborate with Simpli’s Onsite Experience Manager to design programs that engage tenants, promote health and wellness, and foster a vibrant and connected community
• Promote programs, activities, and events to users to generate excitement and participation
• Stay updated on fitness industry trends and suggest new offerings that meet evolving user needs and preferences.

Qualifications

At Simpli we value Innovation, Well-Being, Perseverance and Empowerment. Our employees describe our company culture as positive, fun, supportive and creative. If the below qualifications sound like you, we invite you to explore joining our team:

• NASM personal trainer certificate, or equivalent
• Group Training Certification
• Certification in Cardiopulmonary Resuscitation (CPR)/Automated External Defibrillator (AED), and First Aid.
• 1-2 years of work experience in the fitness genre or fitness center job classification, or equivalent
• Energetic, enthusiastic and motivational
• Ability to demonstrate equipment use for exercise training
• Must be able to lift 45-pound weight plates
• Ability to stand for long periods
• Excellent customer service skills and strong work ethic
• Relationship building skills with the ability to recognize client needs and motivation
• Self-motivated, organized, and proactive

For more information about our company and our services, please visit:

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Instagram - @simpliengage