Jobs in Glen Burnie
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Company Description
Club Pilates is revolutionizing the accessibility of Pilates by offering franchising opportunities that bring this effective fitness method to more communities. Recognized as the fastest-growing franchise by Inc. 5000 and Entrepreneur Magazine in 2017, Club Pilates operates the largest premium network of group Pilates studios worldwide, with hundreds of locations globally. Equipped with state-of-the-art equipment like Pilates Reformers, EXO-Chairs, and more, Club Pilates offers transformative fitness to individuals of all ages and fitness levels. Our mission is to break barriers in the fitness industry and inspire a healthier, more active lifestyle for everyone.
Role Description
The General Manager at Club Pilates will oversee daily studio operations, drive membership sales, manage employee performance, and ensure members enjoy a high-quality fitness experience. Key responsibilities include meeting sales goals, managing studio staff and schedules, coordinating marketing efforts, and maintaining high customer satisfaction. This is a full-time, on-site role located in Baltimore, MD, requiring consistent leadership and interaction with staff, members, and the local community.
Qualifications
- Experience in sales, customer service, and managing membership-based services.
- Proven skills in leadership, team management, and staff development to oversee a high-performing team effectively.
- Ability to execute marketing strategies, community outreach, and promotional events.
- Proficiency in business operations including budgeting, scheduling, and reporting performance metrics.
- Strong communication, organization, and problem-solving skills.
- Passion for fitness and wellness, with the ability to motivate a diverse group of individuals.
- Experience in the fitness industry or familiarity with Pilates equipment is a plus.
- Bachelor's degree in Business, Management, or a related field preferred.
Salary commensurate with prior sales experience.
Experince with Club Ready strongly preferred.
Fitness membership sales experience required.
Title: Customer Service Representative
Location: On-site in Baltimore, MD
Pay Rate: $ 18/hr on W2
Terms of Employment
• W2 Contract, 12 Months
• This role is full-time onsite reporting in Baltimore, MD
• Work Schedule: 08:00 am- 05:00 pm
Responsibilities:
• Handling complex or escalated customer inquiries, issues, and requests via phone, email, or chat.
• Providing in-depth information about products or services, including detailed explanations of features, pricing, and specifications.
• Processing complex orders, returns, and exchanges accurately and efficiently.
• Resolving escalated customer complaints or issues in a timely and effective manner.
• Acting as a point of contact for other customer service representatives for guidance and support.
• Mentoring and training junior customer service representatives.
• Maintaining accurate and detailed records of customer interactions and transactions.
• Analyzing customer feedback and trends to identify areas for improvement.
• Collaborating with other departments, such as sales or marketing, to address customer needs or concerns.
• Keeping up-to-date with product knowledge, industry trends, and company policies.
Required Skills & Experience
• Junior Level experience required.
• Need prior large volume of utility call center experience
• Previous customer service experience/call center experience.
• Handling Inbound and Outbound calls
• Solid understanding of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Strong customer focus.
• Ability to handle difficult or challenging situations with professionalism and empathy.
Softrams, a Tria Federal company, prides itself in leading the charge for innovation and transformation in the federal government space. We offer technological implementations and build customer-centric services that are simple, intuitive, and usable across multiple industries. By partnering with federal agencies, our specialized digital services are reimagining and reshaping the digital landscape to bring positive change for millions of Americans.
Softrams, acquired in November 2024, forms the core of Tria Federal's new Public Health business unit. Tria Federal (Tria) delivers mission-critical technical expertise and digital services informed by deep customer expertise to Health and Public Safety agencies across the federal sector.
At Tria, we are a dynamic professional community driven by a mission rooted in service to colleagues, customers, and the community. Tria invests in its employees with a top-tier benefits package to support their physical, mental, and financial well-being.
Job Description:
We are looking for a bilingual (English/Spanish speaking) part-time Tier 1 Customer Support Analyst to deliver high quality support to our user community. This role will be responsible for providing initial support to all incoming inquiries delivered through a variety of communication mediums involving a variety of support requests. The ideal candidate should be highly focused, detail oriented, and able to multitask in a fast-paced federal healthcare information technology environment. If you are looking for challenges, problem solving, and working with the latest in technology then Softrams has a spot for you.
Basic Requirements:
- Ability to obtain a U.S. Federal Position of Trust clearance designation.
- Must reside in and be able to perform work in the United States.
- Must have lived in the United States for 3 of the last 5 years.
- One or more years of proven experience in an IT service desk or customer service environment.
Additional Bonus Qualifications:
- Experience using Help Desk ticketing systems and tools in a federal healthcare space (Centers for Medicare and Medicaid Services).
- Possess the motivation and initiative to adhere to timelines, Service Level Objectives, and manage incoming volumes.
- Demonstrate the adaptability and flexibility to ensure proper staffing requirements during established Help Desk Hours.
- Thrive in a collaborative environment and maintain a positive, professional demeanor.
- Excellent verbal and written communication skills.
- Previous experience working on a Federal Service Desk project.
- ServiceNow knowledge or experience is a big plus.
- Experience with cloud-based Call Center Software, specifically CXone.
- Knowledge and/or experience of Agile methodologies in a Service Desk environment.
- Experience with utilizing Atlassian tools like JIRA and Confluence.
Responsibilities:
- Provide administrative and technical support for the Center for Medicare & Medicaid Services (CMS) Technical Help Desk.
- Resolve incoming support requests and inquiries from customers. Requests include, but are not limited to, system access and/or account issues, system functionality and/or availability, and other inquiries received through various mediums such as phone, email, and other electronic submission methods.
- Review incoming Help Desk inquiries in a timely manner with a focus on delivering a first contact resolution.
- Adhere to established Help Desk workflows to ensure proper triage, research and escalation protocols are followed.
- Track incoming support requests from customers using a CMS‐approved tool (ServiceNow).
- Notify customers of system status such as planned and unplanned outages, service disruptions, and reduced functionality.
- Collaborate with Help Desk leadership and other teams to communicate potential issues affecting volumes.
- Support the development, management and use of customer support scripts.
- Assist with the preparation or maintenance of standard operating procedures and protocols.
Public Trust Clearance:
Many of our roles require the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship.
Work Location:
Headquartered in Arlington, VA, we also have a primary office in Baltimore, MD for those who prefer to work on-site. However, with employees spread across 40+ states, we have many remote roles.
Why Tria?
What defines the Tria brand is more than just our dedication to excellence in our craft; it's our incredible team of dedicated, talented, and passionate people that make Tria so exceptional. As people powering possible, we are all partners in our team's shared success.
As a company that cares about people, we seek to cultivate a culture in which all can thrive personally and professionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at work and in life. At Tria, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for all. Whatever your background, your role, your department, or stage in your professional journey, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we grow
EEO Statement:
Softrams, a Tria Federal Company, is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Softrams is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, or to participate in the job application or interview process, contact the Talent Acquisition Team at
Low cost job training - healthcare, tech, business, and more
Make more money in just a few months
Financial aid for those who qualify
Flexible payment options
Find top-rated training programs near you with Dreambound
The #1 platform to find career training
Fully online and evening classes available
Low cost job training - healthcare, tech, business, and more
Make more money in just a few months
Financial aid for those who qualify
Flexible payment options
Find top-rated training programs near you with Dreambound
The #1 platform to find career training
Fully online and evening classes available
Low cost job training - healthcare, tech, business, and more
Make more money in just a few months
Financial aid for those who qualify
Flexible payment options
Find top-rated training programs near you with Dreambound
The #1 platform to find career training
Fully online and evening classes available
Low cost job training - healthcare, tech, business, and more
Make more money in just a few months
Financial aid for those who qualify
Flexible payment options
Find top-rated training programs near you with Dreambound
The #1 platform to find career training
Fully online and evening classes available
We're a close-knit, supportive group that truly enjoys working together.
Our goal is simple: provide excellent medical care, create a great experience for our clients, and make sure our team has the balance and support they need to love coming to work.This role is perfect for a veterinarian who enjoys practicing quality medicine and also likes helping guide, mentor, and support a team, without giving up work-life balance or getting buried in bureaucracy.About Our HospitalWe're an appointment-only small animal practice.
Sick and wellness appointments are 30 minutes and consult or second-opinion appointments are 60 minutes.
We do offer urgent or same-day appointments on a limited, case-by-case basis, and you get to decide what works for your day.
There's no overnight care, no on-call shifts, and no after-hours emergencies.
Critical cases are referred to a nearby emergency clinic so you can go home on time.We believe work should be enjoyable.
We do potlucks, crafting activities, and off-site social events, and we genuinely like spending time together.
Your day-to-day will include appointments and surgery or dental procedures, along with some leadership and mentoring time.
We're happy to build a schedule that fits your preferences and supports a healthy balance.Our TeamYou'll be supported by an incredible team of technicians, including three very experienced RVTs.
Most of our techs/assistants have been with us for over nine years, and they're skilled, dependable, and truly part of the heart of the hospital.As Managing Veterinarian, you'll help guide medical standards, mentor associate veterinarians, and be a go-to support for the team, while still spending the majority of your time doing what you love: practicing medicine.What We Have In-HouseOur hospital is well equipped so you can practice confidently and efficiently: Comprehensive in-house lab with IDEXX Reference Laboratory support Digital radiology with imaging consultation available Mindray ultrasound machine and access to a traveling ultrasound service Dedicated surgical suite with isoflurane anesthesia, updated monitoring, and electrocautery Dedicated dental suite with two high-speed handpieces and digital dental radiography for every patient Onsite Heska Lacuna cytology/blood smear analyzer Companion laser therapy ScheduleFlexible hours, Monday through Friday, with at least one weekday off and one Saturday per month.Giving BackWe love being part of our community and regularly work with organizations such as Guiding Eyes for the Blind, Pitties and Purrs Rescue, Animal Allies Rescue Foundation, Saving Grace Animal Rescue, LovePaws Rescue, and the Baltimore Humane Society.Compensation Base salary: $150,000 – $180,000, based on experience Production bonuses including Management bonus Generous $40,000 signing bonus Benefits Flexible, family-friendly scheduling Relocating MDVM's receive $20,000 or more towards stress-free relocation assistance with our corporate relocation partner Paid vacation and sick time Paid CE, licensing fees, and professional dues Opportunities for additional training in areas you're passionate about 401(k) with match Medical, vision, and dental insurance Life insurance and short- and long-term disability coverage LocationPerry Hall is just 15 minutes north of Baltimore and offers easy access to great restaurants, shopping, parks, trails, and waterfront activities.What We're Looking For DVM (or equivalent) from an accredited university Licensed (or able to be licensed) in Maryland Someone who enjoys collaboration, mentorship, and leading by example A veterinarian who values great medicine, strong relationships, and a positive workplace
*Relocation benefits are offered at NVA GP's discretion and are available only for approved Managing Veterinarian roles within the following states: OH, WV, PA, MD, NJ, NY, MA, RI, CT, VT, NH, ME.
Eligibility is dependent on distance moved, business need, and final approval from Talent Acquisition.
Payment amounts and criteria may vary by role and are subject to change at any time.
Relocation benefits are not available for local moves (e.g., short-distance moves within the same metro area).
NVA GP reserves the right to determine whether a move qualifies as "relocation" based on mileage thresholds, candidate address, and business rationale.National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.At NVA, we're on a mission to improve the lives of pets and the people who love them.
That starts by empowering our care teams.
We nurture their growth with resources to practice medicine their way.
Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together.
Our national presence enables us to deliver technology and innovations that simplify work and expand care for all.
At NVA, we're committed to your professional growth.
We support your entire career journey, offering opportunities ranging from mentorship to ownership.At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward.
Here's what to expect when interacting with us: • We'll always reach out via verified LinkedIn profiles or emails ending in @ • All job opportunities and applications are hosted on our official careers site: • There is no cost or confidential information required to apply or be considered for a position If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at
Thank you for exploring opportunities at NVA!NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.The team can provide more information about compensation and benefits for your specific location during the process.For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
Low cost job training - healthcare, tech, business, and more
Make more money in just a few months
Financial aid for those who qualify
Flexible payment options
Find top-rated training programs near you with Dreambound
The #1 platform to find career training
Fully online and evening classes available
