Jobs in Gladeville, TN

Position Summary: The Customer Service Specialist will facilitate the order intake process, handle customer issues and inquiries, and organized enough to do so under accelerated time-tables when necessary. This position is part of a small but efficient team that is vital to the successful relationships between the company and its customers.

ESSENTIAL JOB FUNCTIONS

Analyze sales orders to determine and approve which orders should be released to the shipping department.

Coordinate with the Shipping Department to control freight costs and determine the optimal loads to send out for order delivery.

Audit and authorize orders ensuring compliance with requirements and accuracy of order information in the QAD operating system.

Advise cross functional teams (Supply Chain, Sales, Distribution) of client demands and needs and plan product roll out during new product deployment.

Coordinate with the Quality team and complete adjustments and credits for any damaged goods, mislabeled products, and/or returns from customers.

Analyze system reports and data to determine the best course of action for the customer.

Provide order confirmation data and continuous shipping updates on pending deliveries to the appropriate customer contact through well-organized communication methods.

Assist the Sales staff through effective communication of customer related inquiries, issues, and concerns daily.

Provide insights to management on daily dialogue and information obtained through customer contact.

Communicate with customers regarding orders, credits, reports, and various customer needs

• Hastily escalate unresolvable issues to internal management and respond to Customer needs in a timely manner.
• Coordinate with compliance specialist, request & review USMCA forms/international documents as needed for freight clearance for international customers.
• Inputting data into spreadsheets or databases as required.

REQUIREMENTS

• Bachelor’s degree in finance, Business Administration or equivalent experience required
• 2+ years’ experience in customer analytics, inventory management, customer service, or technical experience using EDI feeds required.

KEY COMPETENCIES

• Advanced/Intermediate skill level with Microsoft Office Suite; Word, Excel, and PowerPoint
• Hands-on approach to problem solving and analysis.
• Excellent organizational and analytical Skills
• Ability to analyze system reports and data to determine the best course of action

POSITION TITLE: QC Microbiology Supervisor

Department: Quality

Reports To: Micro Manager

FLSA Status: Exempt (Salary)

Prepared By: Department Manager

QC Microbiology Supervisor

The Micro Supervisor’s main roles would be the day-to-day operation of the microbial lab and release of products. Communicates day-to-day laboratory activities with the Micro Manager.

Coordinates and approves all OOS & incident investigations, deviations, and NCRs. Ability to complete Phase I and II of OOS investigations.

FUNCTIONS OF THE JOB:

1. Behavior: Exhibit Team player qualities of cooperation and coordination; professional interaction in all business contacts, all day, every day.
2. Attendance: Present for work when scheduled is a mandatory function.
3. Safety: Compliance with all company safety rules, procedures, and guidelines is essential.
4. Develops, implements, and maintains quality specifications and standards for all raw materials, bulk and finished goods.
5. Oversees testing on all samples submitted for analysis, including stability, method development, and R&D support.
6. Trains and mentors Micro personnel on policies and procedures. Assign work tasks to lab members to ensure an efficient QC function.
7. Provides on-going supervision and career development path to Micro personnel. Conducts performance evaluations, assists employees in resolution of work-related problems. Provides coaching and leadership to all personnel.
8. Provides technical assistance and interface with other departments to improve efficiencies, work flow, and cut costs. Communicates effectively throughout the organization to ensure quality issues are addressed.
9. Develops and validates new methods and procedures. Communicates new procedures to others and ensures adequate training is conducted.
10. Advocates GMP & GLP regulations and ensures that all laboratory activities and documentation meet compliance standards.
11. Ensure compliance with all applicable regulatory requirements including FDA, EPA, DNR, BATF, and OSHA.
12. Actively participates in all safety programs.
13. Coordinate and approve all OOS & incident investigations, deviations, and NCRs. Ability to complete Phase I and II of OOS investigations.
14. Reviews and revises all laboratory policies, procedures, test methods, and job descriptions
15. Actively participates in cross functional teams to ensure quality standards are met.
16. Coordinates with QC staff to provide support to ensure raw materials, bulk and finished product meet OTC release timing.
17. Ensures all instruments and laboratory equipment are performing within calibration and adequately maintained to meet GMP & GLP regulations.
18. Maintains lab supplies.

ducation Requirements:

Bachelor’s degree in Microbiology or related field and 6 years microbiology laboratory experience.

Experience Requirements:

A minimum of 8 years in a leadership role in an OTC (over-the-counter) drug or medical device manufacturing facility, with a majority of that experience in a Microbiology Lab environment. Experience in representing an OTC company during customer audits including contract customers and 3rd party auditors. A comprehensive knowledge of the FD&C Act and 21 CFR Parts 210/211 & 11 along with industry required standards for pharmaceutical and OTC drugs. Superior communication and leadership skills required.

Competencies:

Project management, technical writing, data analysis, knowledge of Microbiology laboratory testing and practices, and knowledge of current Good Manufacturing Practices are mandatory.

Certificates, Licenses, Registrations: N/A

Travel: Very Minimal

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Physical Demands: Occasionally lift boxes of product 5-40 lb. Frequently lift samples 1-5 l

Nextaff is seeking productive and safety conscious Picker/Packer in Lebanon, TN.

$18-$20

Benefit options available Day 1 (Medical, Dental, Vision, Life, etc.) Weekly Pay every Friday

Full-Time positions Part time positions

• Read, interpret, and apply Company Policy and Procedures
• Recognize and correct potential process errors before actions adversely affect the customer
• Recognize damaged product at any point in the warehousing process and take appropriate action when discovered
• Pull orders accurately as assigned
• Stage orders according to carrier location and verify number of pallets picked as well as stage location
• Prepare receiving, storage and shipping documentation retaining product accountability throughout the logistical process
• Be aware of and follow location and work center Safety and Security policies and procedures
• Performs other duties as assigned

Keep updated records of inventory and activity logs. Comply with company policies and legal guidelines. Help maintain a safe and orderly environment of the facilities.

High School Diploma or equivalent (Required) Stand on feet for long periods of time Good attitude and willing to do what it takes to get the job done. High level of accuracy Excellent attention to detail. Ability to work Overtime (Required) Willing to undergo criminal background check and drug screen. (Required)

At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient store locations, distribution centers, store support center or with our private fleet team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General journey and see how your career can thrive.

Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Dollar General operates more than 18,000 stores in 47 states, and we're still growing. Learn more about Dollar .

The Lead Sales Associate helps maintain a clean, well-organized store with a customer-first focus. The duties of the Lead Sales Associate include assisting customers in locating and purchasing merchandise, operating a cash register, stocking and recovering merchandise, cleaning the store, and performing other duties as assigned by the Store Manager to maximize store profitability and customer satisfaction while protecting company assets. Lead Sales Associates perform the duties of a Sales Associate and act in a lead capacity in the absence of the Store Manager or Assistant Store Manager.

• Provide superior customer service leadership; greet and assist customers.
• Operate cash register and scanner to itemize and total customer's purchase, collect payment from customers and make change, bag merchandise, and assist customers with merchandise as necessary.
• Follow company work processes to receive, open and unpack boxes, cartons and totes of merchandise; stock merchandise, restock and rotate merchandise on shelves, and build merchandise displays.
• Clean the store; take out trash; dust and mop store floors; clean restroom and stockroom; and help set up sidewalk displays.
• Assist in implementation and maintenance of planograms.
• Open and close the store under specific direction of the Store Manager.
• Perform additional duties typically performed by the Store Manager or Assistant Store Manager, in their absence.

• Effective interpersonal and oral communication skills.
• Understanding of safety policies and practices.
• Ability to read and follow planogram and merchandise presentation guides.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
• Ability to perform cash register functions.
• Knowledge of cash, facility, and safety control policies and practices.
• Knowledge of cash handling procedures including cashier accountability and deposit control.
• Ability to drive own vehicle to the bank to deposit money.

High school diploma or equivalent and six months of supervisory experience (or related experience/training) preferred.

• Frequent walking and standing
• Frequent bending, stooping, and kneeling to run check out station, stock merchandise and unload trucks; which may also require the ability to push and/or pull rolltainers for stocking merchandise
• Frequent handling of merchandise and equipment such as handheld scanners, pricing guns, box cutters, merchandise containers, two-wheel dollies, U-boats (six-wheel carts), and rolltainers
• Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds
• Occasional climbing (using step ladder) up to heights of six feet
• Fast-paced environment; moderate noise level
• Occasional exposure to outside weather conditions
• Occasional or regular driving/providing own transportation to make bank deposits, attend management meetings and travel to other Dollar General stores.

Dollar General Corporation is an equal opportunity employer.