Jobs in Garfield, NJ

Showroom Sales & Account Manager

About Us

At Advantage Outfitters, we are committed to providing Work Vehicles That Work Better while living out our five Core Values:

• Always be Accountable
• Operate with Integrity
• Respect for Time
• Passion for Quality
• Grow with Teamwork

We’re looking for a motivated and professional team player who thrives on building relationships, solving problems, and helping customers succeed.

Position Summary

The Showroom Sales & Account Manager is responsible for retail showroom sales, web account management, and customer service support. This role is both sales and relationship driven, with a focus on creating exceptional customer experiences, managing key client accounts, and driving business growth.

The Ideal Candidate Profile

You are an ideal candidate for this role if:

·        You have previous experience in a retail/showroom sales role

·        You have previous experience handling transactions ranging from $2k - $10k

·        You’ve used a consultative and advisory approach to guide customers to purchase decisions

·        You enjoy selling a higher priced product with clear and demonstrable value

·        You enjoy learning about how your customer uses your products and how it helps their business

·        You are looking to grow and develop your outbound sales skills

·        You are comfortable and confident on the phone – both inbound and outbound

·        You enjoy forming new relationships and helping people solve problems

·        You are adaptable, have a thirst for learning, and are growth-minded with an action bias

Key Responsibilities

Retail Sales

• Greet and assist showroom visitors (4-6 weekly), provide recommendations, quotes, and complete transactions (typical transaction value: $2,000–$10,000).
• Respond to incoming retail inquiries (6-8 weekly), answer product questions, and guide customers toward purchase decisions.
• Maintain an active retail pipeline in the CRM and follow up on all open quotes.

Web Key Account Management

• Manage and grow relationships with web-based key accounts (annual client value: $20,000–$60,000).
• Evaluate new web orders for growth potential and establish ongoing relationships.
• Proactively reach out to web accounts with promotions, upselling opportunities, and updates.

Customer Service Support

• Support the customer service team by handling incoming phone calls when needed.
• Assist with pre-sale inquiries and address post-sale needs or issues in a professional, caring manner.

Skills & Attributes

• Positive, can-do attitude with a professional demeanor.
• Strong communication and relationship-building skills.
• Organized, detail-oriented, and excellent at time/task management.
• Driven, goal-oriented, and motivated to meet customer needs.

Education & Experience

• High school diploma (required); additional education a plus.
• Previous experience in customer service, sales, or account management (required).
• Proficiency in Microsoft Office (required).
• Experience with QuickBooks (preferred).

Compensation & Benefits

• Competitive annual salary (based on experience) with performance incentives
• Health premium fully paid.
• 401(k) plan.
• Two (2) weeks of paid time off (PTO), three (3) weeks after 1st year.
• Eight (8) paid holidays.

Schedule

• Monday–Friday, 8:00 AM – 5:00 PM.