Jobs in Franklin, WI

About WDM Footwear

WDM Footwear and Accessories, Inc. produces handcrafted, genuine leather footwear and accessories in our family owned and operated factories. We are vertically integrated and own the entire production process from tanning our own leather to handcrafting the upper to making the outsole. This allows us to ensure only the highest quality employment practices and production standards throughout our supply chain.

Check out some of our brands:

About the Role

We’re searching for a driven professional who can assist in the execution of daily operations to ensure efficiency across all departments. The administrative coordinator should be comfortable communicating with people throughout the organization, able to solve problems and improvise as needed, and adept at managing time for a variety of tasks. The ideal candidate is a natural coordinator who has a strong sense of big-picture objectives and a sharp eye for detail.

Objectives

• Facilitate communication between departments, customers and vendors
• Assist with the implementation or improvement of processes and procedures
• Collaborate with department contacts to discover opportunities for growth
• Provide administrative support across all departments
• Support in the streamlining of business operations

Responsibilities

• Prepare reports and presentations for the executive team and staff
• Schedule and prepare office spaces or conference rooms for meetings
• Coordinate and track shipment of product and samples for PR, influencers, sales events, and product development purposes
• Perform basic clerical and bookkeeping tasks
• Check mail and distribute to the appropriate staff members
• Manage and order supplies for the staff, break room and office as needed
• Communicate with executives, staff, customers and vendors to identify project needs and where assistance would be helpful
• Assist in the onboarding and training of new employees to ensure that they adhere to standard operating procedures
• Submit work orders or coordinate with office management for maintenance or general requests
• Organize, file and track vital documentation
• Help with occasional event planning and coordination

Required skills and qualifications

• Proven organizational skills, including time management
• Demonstrated project management experience
• Strong analytical and problem-solving skills
• Capable of working with minimal direction or supervision
• Exceptional verbal and written communication skills
• Acute attention to detail
• Able to handle confidential information with discretion
• Competent at navigating new technologies and comfortable using several different platforms
• Proficient with Microsoft Excel

Preferred skills and qualifications

• Two or more years of experience in an operational or similar role 
• Experience with E-commerce and/or Marketing Analytics a plus

*This job is hybrid and will require at least 1 day per week in office in downtown Milwaukee, Wisconsin.

The Role

Caleffi is seeking a detail-oriented Technical Writer to serve as the voice of our product expertise. You will bridge the gap between complex engineering and user-friendly documentation, ensuring our customers—from installers to engineers—have the most accurate and professional technical resources in the industry.

You’ll work closely with our local Product and Marketing teams and our global technical experts at Caleffi S.p.A. to manage the full lifecycle of technical collateral.

Key Responsibilities

• Author & Editor: Create comprehensive instruction sheets, technical brochures, and submittal data for a premier line of hydronic and plumbing solutions.
• Global Collaboration: Partner with internal subject matter experts and our Italian headquarters to translate technical specs into polished, North American market-ready content.
• Quality Control: Act as the final line of defense for technical accuracy, grammar, and brand consistency across all print and digital media.
• Market Intelligence: Stay ahead of the curve by monitoring competitor technical marketing programs and evolving our online technical tools.

What You’ll Need

• Industry Expertise: Minimum 4 years of experience in the HVAC, Hydronic, or Plumbing industries.
• Technical Foundation: A Bachelor’s degree in Engineering, the Sciences, or a related field (MBA is a plus).
• Software Mastery: Power-user skills in Adobe Creative Suite (InDesign, Illustrator, Photoshop) and Microsoft Office.
• Precision: A "eagle eye" for detail and the ability to simplify complex mechanical concepts for diverse audiences.

Why Caleffi?

Join a global leader known for quality and innovation. This role offers a flexible hybrid work environment (mix of home and corporate office) and the opportunity to significantly influence how our products are perceived in the marketplace.

Staffing Delivered is partnering with a growing technology services organization to identify an experienced Project Manager to support the successful delivery of client-facing technology and infrastructure initiatives.

This role plays a critical part in planning, coordinating, and executing projects that align with client objectives, technical standards, and operational goals. The Project Manager will serve as the primary point of contact for clients during project engagements and will ensure projects are delivered on time, within scope, and within budget.

The ideal candidate brings a strong blend of structured project management, technical awareness, and client communication skills, along with the ability to lead cross-functional teams in a fast-paced service environment.

Key Responsibilities

Project Planning and Execution

Lead end-to-end planning and implementation of technical and infrastructure-related projects.

Define project scope, objectives, deliverables, timelines, and success criteria.

Develop detailed project schedules and coordinate internal and external resources.

Manage project budgets, cost tracking, and financial forecasting throughout the project lifecycle.

Ensure project documentation is organized and maintained across project management and documentation systems.

Client Communication and Stakeholder Management

Serve as the primary point of contact for clients throughout project execution.

Provide consistent project status updates, milestone reporting, and risk communication.

Manage client expectations related to timelines, dependencies, and scope adjustments.

Facilitate project kickoff meetings, progress reviews, and final project closeouts.

Build strong relationships with client stakeholders and business leaders.

Scope, Change, and Risk Management

Assist in the development and review of project Scopes of Work (SOWs).

Monitor scope and proactively identify risks, deviations, or resource constraints.

Manage project change requests with proper documentation and approvals.

Identify and mitigate risks that could impact project timelines, budgets, or deliverables.

Escalate significant project issues when necessary to ensure resolution.

Cross-Functional Collaboration

Coordinate with engineering teams, technical specialists, and operational staff to ensure project alignment.

Work closely with internal departments to ensure resource availability and scheduling alignment.

Support strategic client initiatives by collaborating with account management and leadership teams.

Participate in internal project review and operational planning sessions.

Project Reporting and Operational Support

Track project milestones, deliverables, and financial performance.

Maintain accurate project records and reporting within project management systems.

Monitor project budgets and provide reporting on budget versus actual spend.

Contribute to operational discussions related to project delivery and continuous improvement.

Key Performance Indicators

Success in this role may be measured through:

On-time project delivery

Budget adherence and project margin performance

Change order management and accuracy

Client satisfaction during project engagements

Quality and completeness of project documentation

Resource planning and forecasting accuracy

Required Skills and Attributes

Strong leadership and coordination skills across cross-functional teams

Excellent written and verbal communication skills

High level of organization and time management

Ability to manage multiple projects simultaneously in a fast-paced environment

Strong analytical thinking and problem-solving abilities

Ability to influence and collaborate across teams without direct authority

Professional, client-focused mindset

Experience and Technical Background

5+ years of project management experience, ideally within technology services or a managed services environment

Experience with project management methodologies such as Waterfall or hybrid frameworks

Familiarity with PSA tools or project management platforms (examples may include AutoTask, MS Project, Asana, Jira, or similar)

Experience participating in Scope of Work development and project planning

Understanding of project budgeting, financial forecasting, and cost management

General technical familiarity with infrastructure, cloud environments, networking, or security projects

Professional Expectations

Maintain accurate project documentation and time tracking

Participate in operational and project planning meetings

Support organizational initiatives related to operational improvement

Travel occasionally for onsite client meetings or project deployments when required

Demonstrate professionalism, accountability, and a client-first mindset

Work Location: Hybrid remote in Milwaukee, WI 53202

The Anodyne Coffee District Café Operations Director leads the performance, growth, and culture of all cafés within their market. This role provides direct leadership to Café General Managers and the Market Education Manager, guiding teams to deliver strong financial results, high engagement, and exceptional guest experiences.

This leader brings company strategy to life by coaching and empowering café leaders to understand and own their business — including sales performance, labor management, inventory, and operational standards. At the same time, they cultivate strong, people-first team cultures rooted in FairWave’s values.

The District Café Operations Director partners closely with cross-functional teams including Marketing, Education, Bakery & Food, HR, Accounting, Purchasing, Logistics, and Production to ensure alignment and successful execution of company initiatives.

As both a culture ambassador and operational champion, this leader drives consistency, accountability, and sustainable growth across the market while helping teams deliver remarkable coffee experiences every day.

Salary - $75,000 base plus quarterly bonus potential

Responsibilities

·        Accountable for analyzing and monitoring the sales and expense figures for each store under you.

·        Participate in budget planning for the new business year and provide feedback to your next-level Leader and Accounting when requested to ensure the budget developed will meet your departments needs.

·        Tasked with maintaining strong vendor relationships and reporting vendor concerns to your Direct Leader in a timely manner.

·        Ensure leaders are trained in conducting proper inventory and audit/count processes, in alignment with accounting protocols, to support accurate reporting and positive café financial performance.

·        Engage and manage Café Managers on a daily basis as needed and will hold meetings with Café Managers on a bi-weekly/monthly basis.  

·        Conduct quarterly conversations with Café Managers.

·        Conduct monthly 1:1s with Café Managers

·        Support and guide Café Managers in how they develop, coach, and recognize their teams, reinforcing FairWave expectations around feedback, growth, and accountability.

·        Serve as a culture ambassador for FairWave, championing FW initiatives, priorities, and values while effectively cascading key messages and updates to teams in a clear, consistent, and engaging way.

·        Tasked with managing daily/weekly operational and labor goals, holding your Leaders accountable for meeting these standards, and working with them 1:1 when standards are not being met.

·        Accountable for owning the full Team Member life cycle for the Café leadership seats. 

Qualifications

·        Multi-Unit Leadership -3–5 years of experience overseeing at least 4 locations, directly managing GMs and driving consistent performance.

·        Experience managing in a unionized environment, including working withing CBAs is preferred.

·        Proven experience managing P&L, labor, and controllable costs and translating data into action

·        Ability to lead by example using a hands-on, shoulder-to-shoulder work ethic.

·        Strong customer service skills

·        Comfortable leading teams through change while maintaining performance and engagement.

·        Passion for locality and the communities in which we live and work.

·        Prior café or coffee shop experience a plus.

. Ability to travel when needed.

About the role:

Recruiting at TQL is an opportunity to build a career with an industry leader of over 9,000 employees, offering an award-winning culture and high earning potential through uncapped bonuses. Our Recruiting team is responsible for finding sales talent nationwide, and you will own the entire candidate search process while managing the needs of your dedicated on-site hiring manager. We pride ourselves on our sense of urgency and our ability to drive results. No experience necessary; we will set you up for success with our best-in-class paid training program.

What’s in it for you:

• $45,000 per year base salary
• $2,500 sign-on bonus
• Promotional raise opportunities
• Uncapped bonuses
• The average recruiter doubles their earnings by the end of the third year
• Want to know what the top 20% earn? Ask your recruiter

Who we’re looking for:

• You’re self-motivated, set ambitious goals and work relentlessly to achieve them
• You have excellent relationship building and communication skills
• You’re coachable and thrive in a metrics-driven environment
• College degree preferred, but not required
• Military veterans encouraged to apply

What you’ll do:

• Cultivate relationships and maintain strong communication with candidates, hiring managers, team members, and business partners to fill positions with the best talent
• Generate a high volume of candidate flow through a variety of sourcing methods
• Conduct phone-screens and manage the entire interview process from sourcing to offer, while ensuring candidates’ initial onboarding experience is seamless
• Document conversations, interview progress, offers and feedback in our Applicant Tracking System (Avature)
• Process paperwork regarding onboarding and dispositioning candidates with a high level of accuracy

What you need:

• Elite work ethic, 100% in-office
• Strong customer focus
• The ability to work with the latest technologies
• The desire to be a part of TQL while contributing to our continued growth

Why TQL:

• Certified Great Place to Work with 900+ lifetime workplace award wins
• Outstanding career growth potential with a structured leadership track
• Exposure to executive leadership and direct access to all hiring managers
• Comprehensive benefits package
• Health, dental and vision coverage
• 401(k) with company match
• Perks including employee discounts, financial wellness planning, tuition reimbursement and more

Where you’ll be: 735 N Water St Unit 690, Milwaukee, WI 53202

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.

Job Title: Director of Analytics & Insights (Amazon Agency)

Location: Milwaukee, WI

Alternate location: Or home based anywhere in the US

Industry: Ecommerce (Amazon Agency)

Channel: Mostly Amazon and

Direct Reports: Team of 5-6 Analysts

Visa: No sponsorship possible. Must have valid work authorization

Job ID: ZR_9557_JOB

Remote work policy: Full remote

Job Seniority: Executive Level, Middle Management Level

Company size: Medium (50-1000 ppl)

Company Ownership: Privately Owned

Industry(ies): Ecommerce, Consumer Goods,

Function(s): eCommerce,

Region(s): Arizona, Atlanta, Boston, Chicago, Cincinnati, Las Vegas, Los Angeles Area, New Orleans, NORTH AMERICA, USA, Dallas, California, Fort Lauderdale / West Palm Beach, Houston, Colorado, Connecticut, San Francisco Area, Florida, Miami, Georgia, Illinois, Louisiana, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York City area, North Carolina, Ohio, Pennsylvania, Texas, Utah, Washington DC, Maryland, Delaware, Washington

Company Description

Our client is a well-established ecommerce services organization that supports brands in building and scaling their presence across major online marketplaces (Amazon and mostly). With a long-standing track record in digital commerce, the firm provides strategic and operational support spanning retail, media, creative and performance enablement. Its environment is collaborative, entrepreneurial and data-driven, with a strong emphasis on translating complexity into clear business value.

Objective of the Role

Our client is seeking a Director of Analytics & Insights to lead the strategic development of its measurement and insights capability. This individual will define how performance is measured, interpreted and communicated across client engagements, with a particular focus on ecommerce, digital advertising effectiveness and broader brand growth.

The role is designed for a senior leader who can combine technical depth with business judgment. The successful candidate will establish a clear vision for analytics and reporting, strengthen the quality of insight generation across the organization, and help create scalable frameworks that enable client teams to translate data into action. This position will also play an important role in shaping how advanced tools, automation and artificial intelligence support a modern analytics function.

Ideal Profile

The ideal candidate will bring a strong background in ecommerce analytics, digital advertising measurement and commercial insight generation, ideally gained within a brand-led environment, an agency, or a similarly complex client-facing business. A deep understanding of marketplace ecosystems is essential, particularly in relation to Amazon advertising, Amazon Marketing Cloud, omnichannel measurement and upper-funnel media effectiveness.

This person should be equally credible in technical and executive settings: capable of engaging with analysts, data partners and technical teams while also presenting clear, actionable conclusions to senior leadership. The right profile will combine strategic thinking, intellectual curiosity, sound judgment and the ability to bring structure to an evolving function.

Responsibilities

• Define and advance the analytics and insights vision for the organization.
• Establish scalable measurement frameworks covering retail performance, advertising effectiveness, brand growth and operational health.
• Lead and develop the analytics team, strengthening capabilities, role clarity and professional growth.
• Create clear standards for reporting, dashboards and insight delivery across client accounts.
• Improve the quality of interpretation by ensuring data is translated into commercial recommendations and action plans.
• Serve as a subject matter expert on advanced ecommerce measurement, including Amazon Marketing Cloud and omnichannel analytics.
• Partner with internal technology and engineering teams to improve data infrastructure, automation and reporting efficiency.
• Evaluate the current operating model and clarify ownership between analytics, reporting and client-facing teams.
• Support the development of advanced analyses that go beyond standard dashboard reporting and provide deeper strategic value.
• Ensure analytical output remains relevant, accurate, decision-oriented and aligned with the evolving needs of clients and the business.

Requirements

• Significant experience in analytics and insights leadership, including team management.
• Strong expertise in digital advertising measurement and ecommerce performance analysis.
• Demonstrated knowledge of Amazon advertising tools, metrics and measurement methodologies, including Amazon Marketing Cloud.
• Familiarity with omnichannel measurement, customer journey analysis and upper-funnel media evaluation.
• Advanced capability in SQL and experience with business intelligence and visualization platforms such as Tableau, Looker or similar tools.
• Working knowledge of statistical or analytical tools such as Python, R or equivalent.
• Ability to design measurement frameworks that connect media investment to broader business outcomes.
• Strong communication skills, with the ability to simplify complex analysis for non-technical audiences.
• Experience operating in a fast-paced, evolving environment with multiple stakeholders.
• Bachelor’s degree required; an advanced degree is advantageous.

At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you're not just selling or servicing equipment - you're building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite's global innovation.

Being an Installation Technician holds a sense of integrity and independence. You are the face of the organization with our customers as you install Rite-Hite products, functioning out of our Milwaukee, WI, office to service the Racine area from a service truck with a partner. The opportunity offers a career for you to grow your skillset and make a daily impact!

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Timely and proper inspection, repair, maintenance, and installation of customer equipment in a manner that exceeds customer expectations and that is consistent with Rite-Hite's image as the industry leader in customer service.

• Develop and maintain good customer relations in a manner that exemplifies Rite-Hite's image and commitment to customer service.

• Compliance with all company policies and safety guidelines.

• Perform installation, inspection, and repair of equipment in the field in an expeditious manner while assuring the customer's needs are met and exceeded. This is mainly accomplished individually but may sometimes be accomplished in small teams.

• As skills and knowledge develop, guide other Technicians with less skills/knowledge through complex problems in the field. This may include training other Service Technicians in the proper field installation, service and repair of equipment and proper administrative procedures instilling Rite-Hite's commitment to customer service.

• Using the handheld devices (or paper backup forms if needed) accurately complete all necessary paperwork associated with field service, repair, and installation, including service tickets, timesheets, open job tracking form and safety analysis sheets.

• Maintain compliance with operation and communication standards as per the Field Technician Handbook.

• This position requires the operation of a service vehicle in compliance with DOT Driver Qualification standards, as well as truck-based cranes, forklifts, welders, torches, and power and hand tools.

• Follow all customer-specific requirements, policies, safety guidelines and directions on their work sites.

• Work closely with all other departments in the company, communicating and coordinating activities to efficiently maximize customer satisfaction.

• Occasional (under 20% annually) domestic overnight travel may be required for training, supporting customers at other offices, etc. may be required.

• Other duties may be assigned.

EDUCATION and/or EXPERIENCE

The successful individual will possess:

• High school diploma or general education degree (GED); and

• One to five year's experience in repair and service of hydraulic, mechanical, and electrical equipment

KNOWLEDGE / SKILL REQUIREMENTS

The ideal individual will demonstrate:

• Service Technicians must have a valid drivers license

• Passing DOT medical exam

• Applicable driver qualification standards at all times.

• Ability to read and interpret documents such as safety rules, blueprints & schematics, operating and maintenance instructions, and procedure manuals.

• Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

What We Offer

At Arbon Equipment - A Rite-Hite Company, we take care of our people - because when you're supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.

• Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.

• Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you're supported - at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans.We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.

We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Retail Odyssey, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career.

In this role, you will provide in-store merchandising support to Retailers to meet shoppers needs. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities. This is a traveling position that requires regular travel as a primary requirement of the role. Travel roles may require various degrees of travel up to 50% or more of the time. Are you ready to shape the future of shopping and get it done with us?

What we offer:

• Competitive wages; $17.00 per hour
• Growth opportunities abound We promote from within
• Paid travel with overnight stays
• No prior experience is required as we provide training and team support to help you succeed
• Additional hours may be available upon request
• We offer benefits that can be customized to meet your familys needs, including medical, dental, vision, life insurance, supplemental voluntary plans, wellness programs, and access to discounts through Associate Perks

Now, about you:

• Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing manner
• Youre 18 years or older
• Can perform physical work of moving, bending, standing and can lift up to 50 lbs.
• Have reliable transportation to and from work location
• Demonstrate excellent customer service and interpersonal skills with our clients, customers and team members
• Interested in traveling within and outside of your home state, with overnight hotel stays
• Are a motivated self-starter with a strong bias for action and results
• Work independently, but also possess successful team building skills
• Have the ability to perform job duties with a safety-first mentality in a retail environment

If this sounds like you, we cant wait to learn more about you. Apply Now!

As a Sales Associate, you are the ultimate brand ambassador. You create authentic connections with customers and guide their shopping journey by offering personalized styling recommendations. You help keep the store looking beautiful by ensuring merchandise is well-organized and in the right place on the sales floor, ready to impress customers. You'll collaborate with your team to create personalized customer experiences and support our always-inviting environment on the sales floor.

In this role, you'll have the opportunity to:

• Connect with customers and listen to their needs to create personalized customer experiences.
• Share product knowledge and recommendations to help style the customer.
• Use brand behaviors and personalized service to drive brand loyalty.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Partner with store leaders to achieve individual goals and daily expectations.
• Build productive relationships by sharing ideas and being helpful to others.

You'll bring to the role:

• Sales associate or customer-focused experience (preferred)
• Brings a hospitality mindset when engaging with customers
• Flexible availability including evenings, weekends, and holidays
• Technology proficient and ability to operate a point-of-sale system
• Takes initiative in making thoughtful decisions

Benefits:

• 401(k) plan
• Merchandise discounts plus eligibility for discounts at our sister brands
• Professional development and opportunities for advancement across our brands
• Community impact through our philanthropic partnerships

Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills.

Position Type: Regular/Part time

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact . The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.

Milwaukee, WI

Product Quality Control / FTE / On-site

Who We Are

Novir is a pioneering preventive health technology company dedicated to providing accessible and reliable diagnostic testing solutions and preventive healthcare services. Key offerings include a product portfolio with self-test and professional use products (IVDs) currently offered in EU, virtual drug testing solutions including products for employee use only, and onsite health services with vaccinations and screening serving the senior living space. Novir's mission is to improve health outcomes by early detection in offering innovative testing products and services in key markets worldwide.

What We Do

Our product offering is currently focused on sales into EU with IVDs for professional use and self-testing. All products abide IVDR or FDA regulations and local rules in each key country, currently including Nordics and Iberia. Products are in general lateral flow assays which deliver reliable rapid results to drive early detection and organized into two main families: drug testing products serving mainly clinical customers (EU) and workplace (USA), and general health products through retail channels (EU). Novir has an established QC function in Milwaukee at Novir Research Park Lab, is ISO13485 certified and has a QMS to support it. Novir currently works with contract manufacturers for its Novir branded products and part of the roadmap includes bringing in manufacturing capabilities domestically and to add research function at the Laboratory.

About The Role:

The Quality Assurance Manager will lead the continuous development and maintenance of a Quality Management System (QMS) to ensure compliance with regulatory requirements, incl. ISO 13485 status, while also overseeing product quality assurance and risk assessment initiatives. This role collaborates with cross-functional teams to establish product and process quality specifications, to develop or drive improvements and to ensure compliance with regulatory bodies and local regulations. The QA manager will foster culture of continuous improvement within the organization and an integration of the quality management system into every process and product aspect of the companies' everyday activities to deliver products and services safely and to great customer satisfaction.

The ideal candidate for this role is a process oriented with deeper analytical skills, strategic and collaborative leader, possessing a deep understanding of quality management systems and key regulations such as IVDR and FDA, a meticulous attention to detail, a proactive approach to problem-solving, and a passion for delivering products that exceed customers' expectations.

What You'll Do:

• Total Quality Management System (TQMS): Develop, implement, and maintain a robust QMS to ensure compliance with regulatory requirements and internal standards. Oversee the continuous improvement of QMS processes, including documentation, supplier qualification, audits, and corrective/preventive actions.
• Team Leadership and Development: Lead and mentor the team, fostering a culture of continuous improvement and accountability. Provide training and development opportunities to enhance the skills and knowledge of the quality assurance team.
• Regulatory Compliance: Stay on top of industry regulations and standards related to manufacturing of products, including IVDR
• Risk Assessment and Management: Implement effective risk mitigation strategies to minimize potential quality and safety risks throughout the supply chain. Collaborate with cross-functional teams to integrate mitigation strategies into overall operational practices.
• Customer Complaint Management and Investigation: Maintain a robust system for receiving, investigating & resolving customer complaints related to product quality and safety. Analyze complaint trends using statistical methods to gain insights to allow for targeted improvements. Ensure corrective actions are implemented and champion continuous improvement measures based on customer feedback.
• Implement Process Improvements: Execute ongoing projects of process improvements to address key quality and customer issues, and to engrain the QMS into the company activities.
• Product Quality Assurance: Oversee Quality Control process for products serving EU and US, collaborate with cross-functional teams to establish and enforce product quality specifications, ensuring consistency and adherence to brand standards. Conduct regular product quality inspections and lead investigations into any deviations from established standards.
• Supplier Quality: Work closely with product suppliers to establish and maintain high-quality materials. Develop and implement supplier quality assurance programs to monitor and improve supplier performance.
• Data Analysis and Reporting: Utilize data-driven insights to identify trends, areas for improvement, and opportunities for innovation. Prepare and present regular reports to executive leadership on quality metrics, compliance status, and improvement initiatives.

Key Experience We're Looking For:

• 6+ years of progressive experience in quality assurance with 3+ years of experience in a leadership (people management) role
• Bachelor's degree in a related field preferred
• Extensive knowledge of regulatory requirements, quality standards, and industry best practices related to IVD products
• Demonstrated experience in managing budgets, setting strategic goals, and delivering results in a fast-paced, dynamic environment
• Exceptional leadership and communication skills, with the ability to influence and inspire cross-functional teams to drive successful product safety and quality improvement initiatives
• Black Belt certified preferred
• Experience with ISO13485 certification

Perks of Working @ Novir:

• Competitive total compensation offerings
• Generous paid time off policy
• Medical, dental and vision insurance, some of which is covered by the company
• Company provided Disability and Life Insurance
• Flexible schedule and work from home policy
• A friendly office atmosphere in our office space in the heart of Milwaukee's Third Ward
• Opportunity to build something incredible while being surrounded by intelligent, hardworking and motivated coworkers