Jobs in Farmers Branch

Game Nerdz is a retailer of board games, card games, miniatures, accessories, and FUN. We are looking to add an HR Manager to our team-oriented family in Richardson, TX! The ideal candidate for the Human Resource Manager position will have experience in all areas of the Human Resource function and loves to create a positive work environment.

Essential Duties and Responsibilities:

• Acts as liaison between employee and management to answer questions or concerns regarding company policies, practices, and regulations.
• Guide site recruiting and employee relations processes.
• Responsible for human resource activities including employment, compensation, labor relations, benefits, and training and development.
• Interview job applicants; review application/resume; evaluate applicant skills and make recommendations regarding applicant's qualifications.
• Coordinate the resolution of specific policy-related and procedural problems and inquiries.
• Perform specific research/investigation into operational issues, as requested.
• Processes various forms and coordinates activities related to documenting human resources activities such as new-hire, change-of-status, performance evaluations, benefits, terminations, etc.
• Conducts new-hire orientations, counsels employees on benefit features, and trains new employees as required on self-service HR tools.
• Assists with audit and reporting of 401(k), payroll, benefit providers, etc.
• Maintains employee hardcopy files. Inputs employee personal data into human resources information/computer system database.
• Provides information to employees on matters pertaining to their personal employee information.
• Reviews and updates exit paperwork for team, closeout exiting employee’s files, store exit interview data for reporting. May conduct employee exit interviews and tally general statistics including headcount tracking.
• Maintains ID badge system, including making new ID’s for new employees and replacements.
• Maintain organizational charts with up-to-date information.
• Works on special projects in support of the organization and COO.
• Coordinate, manage and monitor the office/warehouse space, including ordering supplies, keep spaces tidy, and managing utilities, repairs, layout, and renovations.
• Plans, coordinates, and manages a variety of events, including weekly catering, holiday parties, etc.
• Maintains bulletin boards, local/remote slideshows, as well as federal and state legal compliance posters in all US facilities.
• Manages service awards, gift purchases, and presentation of awards to employees.
• Asset tracking & management.

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Knowledge, Skills, and Abilities:

• Previous experience working in Human Resources leadership capacity is required.
• Full cycle recruitment experience is required.
• Knowledge of multiple human resource disciplines, federal and state employment and benefit laws.
• Strong interpersonal and communication skills. 
• Ability to analyze data and provide recommendations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Refined verbal and written communication skills.
• Excellent organizational and interpersonal skills.
• Strong analytical, attention to detail, and exceptional follow-up skills.
• Ability to work independently on numerous activities and prioritize them properly while meeting deadlines.
• Customer service-oriented.
• Strong sense of ethics and confidentiality with regard to employee and business issues.
• Ability to build strong partnerships with Managers & Directors.
• Strong computer skills (Google Suite, Advanced Excel/Sheets) with some HRIS exposure.
• Strong knowledge of OSHA regulations & requirements.

Educational/Certification Requirement:

• Bachelor's degree in Business Administration or Human Resources is preferred.
• PHR/SPHR/SHRM-CP/SHRM-SCP certification preferred.

Work Experience:

• 7+ years HR experience

Work Environment:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Work is performed primarily in an office environment on-site in our HQ Office/Warehouse location in Richardson, TX.
• Game Nerdz has 3 retail locations, 1 HQ Office/Warehouse, and over 75 total employees located in Texas.

Work Hours:

• Standard Office Hours (8:00 AM - 5:00 PM, 9:00 AM - 6:00 PM, 10:00 AM - 7:00 PM)

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to kneel, reach, walk, push, pull and grasp.
• Ability to lift up to 50 lbs.
• Ability to move arms, hands, and fingers
• Ability to sit and/or stand for sustained periods of time.
• Required to wear personal protective equipment where applicable
• The ability to talk on the phone and use a computer for extended periods of time may be required.

Environmental Exposure:

• Required to wear personal protective equipment where applicable.
• Subject to frequent interruptions.
• The ability to talk on the phone and use the computer for extended periods of time may be required.
• May involve exposure to moderate noise levels from printers, faxes, computers, and industrial machines (while in the warehouse), etc.

Benefits:

• 100% Company-paid medical, dental, vision insurance
• Company-paid Employee Assistance Program
• Company-paid Life Insurance
• Company-paid STD/LTD
• 401(k) with matching contributions
• 3 weeks of PTO, paid holidays

10 year exp.

in LivevoxNICE In Contact development Call Center experience in NICE InContact with hands-on in Studio Scripting.(Omni channel scripting)Strong knowledge on Nice Personal Contact Dialer.Strong knowledge on NICE IEX .Strong knowledge on Nice Quality Management LiveVox dialer Smart Reach hands-on with scriptingGood knowledge on API GW Elastic Stack (ELK) Snowflake integration.Good knowledge on AWS Kafka and hands-on on AWS services such as EKS|EC2 | Lambda andKafka configuration knowledge.Should have knowledge on salesforce call center components ( SSO configurationSailPoint profiling Omnichannel call center setup SF managed packagesSoftphone integration with NICE LiveVox switches)Understanding of the Studio ScriptingExperience working with Kafka.Experience Nice Personal Contact Dialer.Experience in NICE IEXKnowledge in CICD Tools and DevOps pipelineMust come to office 3-4 days and be in office for client interview.Nice Quality ManagementNICE IEXNice Personal Contact DialerNice Incontact Studio ScriptingLiveVox dialer Smart Reach hands-onKafkaPre-Screening Questionnaire Hands on experience working wit Nice Quality ManagementHands on experience working wit Nice Quality ManagementHands on experience working wit Nice Quality ManagementHands on experience working on LiveVox dialer Smart Reach hands-onAbility to come to office 3-4 days a week.

Job Purpose

The Hotline Support Technician/ Engineer role is to delight customer through assisting with online support and telecommunication. This is a highly impactful role, requiring a generalist’s mindset and an eagerness to learn and develop a broad expertise of CPS’s products, across the electrical, and software domains. As technical support personnel, you would be responsible for assisting customer with CPS inverters issues at site through phone and remote monitoring portal.

Duties and Responsibilities

• Support installers and field technicians across phone and email channels by answering common questions, troubleshooting technical issues, and resolving technical requests.

• Provide feedback for the enhancement and development of existing products based on customer and installer input.

• Monitor Solar sites for customer and provide regular update on the inverter error.

• Provide response to all online open tickets on the monitoring portal.

• Perform diagnostic activites on portal and clear the faults/ errors remotely for inverter at customer sites and assist service team.

• Organize fleet or batch actions and coordinate service projects for customers (manage communications, organize action plans, coordinate within CPS, communicate proactively and in steady, structured way for customer resolutions – secure customer delight during such efforts)

• Be professional in all aspects of work quality, communications, company and individual presentation

• Provide remote technical assistance to our field techs and Engineer while they are on site. Qualifications:

• At least High School diploma is required or 4 year degree bachelors in similar domain.

• Proficiency with Microsoft Office, Adobe PDF, Document Management. experience is preferred

• Vocational, technology training coursework including hands-on training

• 1 year of experience with solar and/or energy industry services, commissioning, and applications preferred, but on-the-job training is available in some cases

• Knowledge of solar PV inverter and technology (residential, commercial, utility, power conversion)

• Good verbal and written communication skills. Diplomatic and artful communicator when challenged by field or service issues

• Good skills using email, text, phone, Excel, Word

• Multiplexer, agile, speed and problem solving oriented, systematic, organized. Working Environment

• Regularly spend long hours sitting and using office equipment and computers.

• Regularly spend long hours answering phone calls and emails.

• Regularly move from sitting to standing positions effortlessly.

• Regularly spend long hours in intense concentration reviewing and entering information into a computer.

• Regularly use hands and fingers to handle, control or feel objects.

• Regularly see details of objects that are less than a few feet away.

• Regularly speak clearly so listeners can understand.

• Regularly understand the speech of another person.

• Frequently work in on projects that require deadlines.

• Frequently bend to file and maintain files. • Occasionally lift 5-10 pounds.

• Require coverage off shift hours upon request/ as needed.

Warehouse Supervisor – 2nd Shift (3pm–11pm or later as needed)

Coppell, TX

$62K-$64K

About the Opportunity

Blue Harlan is the recruitment team and proud to partner with a long-standing and reliable distribution company in Coppell, TX, to hire an experienced Warehouse Supervisor for the 2nd shift.

This position plays a key role in ensuring that customer orders go out accurately and on time each evening. You’ll lead a dedicated crew of warehouse associates and packers, oversee shipping operations, and manage the company’s local delivery fleet.

If you thrive in a hands-on leadership role where teamwork, efficiency, and safety matter every day—this is an excellent fit.

What You’ll Do

• Lead and motivate the 2nd-shift warehouse team to complete daily order fulfillment and shipping goals.
• Oversee fleet operations, coordinating with drivers and ensuring timely local deliveries.
• Assign and monitor work related to inbound receiving, order picking, packing, and outbound shipping.
• Enforce and promote company safety programs to maintain a safe, compliant work environment.
• Manage warehouse organization, damaged goods reclamation, and inventory accuracy.
• Coordinate with purchasing, sales, and operations to ensure smooth order flow and product availability.
• Track performance metrics, review shift checklists, and provide end-of-shift reporting.
• Train, coach, and evaluate employees to drive continuous improvement and accountability.

What You Bring

• 3+ years of warehouse supervision or team leadership experience in distribution, wholesale, or manufacturing.
• Strong understanding of shipping/receiving, inventory management, and workflow coordination.
• Experience managing drivers or a small fleet preferred.
• Proficiency with warehouse management systems (PKMS experience a plus) and basic computer skills.
• Associate’s degree or equivalent experience (Bachelor’s degree preferred).
• A proactive, organized leader who thrives in a fast-paced environment.

Why You’ll Love It Here

• Work with a stable, reputable company that values long-term employees and safe, efficient operations.
• Direct impact on daily success—your leadership keeps products moving and customers happy.
• Competitive compensation and benefits.

Position Overview

We are seeking a skilled IAM Analyst to join our Identity and Access Management team, focusing on the design, implementation, and management of secure authentication and authorization systems for marketing applications. This role will be instrumental in advancing our SSO capabilities and ensuring seamless user experiences while maintaining the highest security standards.

Key Responsibilities

Identity Integration & SSO Implementation

• Design and implement Single Sign-On (SSO) based integrations for various marketing applications with Azure Active Directory/Entra ID, SailPoint, and ForgeRock platforms
• Configure and optimize identity federation protocols including SAML, OAuth 2.0, and OpenID Connect
• Develop technical specifications and integration documentation for marketing application onboarding

Security & Compliance

• Adhere to established security best practices and standards in all IAM implementations
• Ensure least privilege access principles are consistently applied across all user provisioning and access management activities
• Conduct regular access reviews and implement role-based access control (RBAC) frameworks
• Maintain compliance with industry security standards and regulatory requirements

User Migration & Onboarding

• Plan and execute comprehensive migration strategies for transitioning users to new authentication and authorization systems
• Develop and implement user onboarding processes that ensure smooth adoption of new IAM technologies
• Create detailed migration timelines, risk assessments, and rollback procedures
• Coordinate user training and communication during migration phases

Operations & Troubleshooting

• Audit IAM systems and processes to identify security gaps and operational inefficiencies
• Troubleshoot and resolve complex issues related to user onboarding, migration, and daily IAM operations within defined SLA timeframes
• Perform root cause analysis and implement preventive measures for recurring issues
• Monitor system performance and user access patterns to optimize IAM infrastructure

Required Qualifications

Technical Skills

• 3+ years of hands-on experience with identity and access management platforms, specifically:
• Azure Active Directory/Entra ID administration and configuration
• SailPoint IdentityIQ or IdentityNow implementation and management
• ForgeRock Identity Platform (AM, IDM, DS) deployment and operations
• Strong understanding of SSO protocols (SAML 2.0, OAuth 2.0, OpenID Connect, LDAP)
• Experience with identity governance and administration (IGA) processes
• Proficiency in PowerShell, REST APIs, and directory services integration

Professional Experience

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or related field
• Proven experience in enterprise-level IAM implementations and migrations
• Demonstrated ability to troubleshoot complex authentication and authorization issues
• Experience working in regulated industries with compliance requirements

Core Competencies

• Strong analytical and problem-solving skills with attention to detail
• Excellent communication skills with ability to explain technical concepts to non-technical stakeholders
• Project management experience with ability to manage multiple initiatives simultaneously
• Customer service orientation with focus on user experience optimization

Preferred Qualifications

• Relevant certifications such as:
• Microsoft Azure Identity and Access Administrator (SC-300)
• SailPoint Certified IdentityIQ Engineer
• ForgeRock Identity Management certification
• CISSP, CISM, or similar security certifications
• Experience with automation tools and scripting languages (Python, JavaScript, etc.)
• Knowledge of privileged access management (PAM) solutions
• Familiarity with automotive industry security standards and practices
• Experience with Agile/Scrum methodologies

One of the leading providers of best-in-class information technology services and solutions is looking for a Sr. Business Analyst to join their Hybrid team in Plano, TX!

Our client is seeking a Senior Business Analyst to support North America Professional Services business process analysis and transformation efforts. In this role, you will partner closely with senior leaders to gather and organize existing process documentation, map current-state workflows, identify operational pain points, and translate stakeholder input into clear, structured materials that support enterprise transformation initiatives. The ideal candidate is a strong process-focused Business Analyst who can work through ambiguity, bring structure to complex operational processes, and help document actionable insights that support decision-making and future process improvements.

Contract Duration: 6-Month Contract with the opportunity for extension or conversion

Required Skills & Experience

• 5+ years of experience working as a Business Analyst, Senior Business Analyst, or Business Process Analyst
• Strong experience with business process documentation, process mapping, and workflow analysis
• Experience gathering business requirements and conducting stakeholder interviews and workshops
• Ability to work in ambiguous environments and create structured documentation and clear outputs
• Experience supporting large-scale transformation initiatives, enterprise platform changes, or operational improvement programs
• Strong written communication skills with the ability to synthesize complex discussions into clear business documentation
• Experience maintaining requirements logs, decision logs, issue trackers, and business analysis artifacts

What You Will Be Doing

Daily Responsibilities

• Partner directly with leadership to support Professional Services business process analysis and transformation activities
• Gather and review existing process documentation, SOPs, work instructions, and business rules across multiple teams
• Conduct stakeholder interviews and working sessions to document how processes are currently performed
• Build current-state process maps, workflows, and supporting documentation across key business functions
• Identify and document pain points, inefficiencies, risks, and improvement opportunities within operational processes
• Translate stakeholder input into structured business requirements and supporting documentation
• Maintain key artifacts including requirements logs, issue trackers, assumptions, and decision logs
• Prepare summaries, reports, and briefing materials to support leadership in program discussions and decision making
• Track open issues, action items, and decisions to ensure alignment across stakeholders

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

Our client is looking for a Front office admin for their Plano Office.

As a Front office admin, you will be the first point of contact for the Plano Office — both in person and over the phone. Your friendly personality, strong communication skills, and ability to multitask will help ensure the office runs smoothly while creating a positive experience for all employees

Job Duties:

• Answering calls and checking the mailbox

• Refilling office supplies as needed

• Being available for any in-office USCIS visits

• Scanning and forwarding mail to the internal team as directed

• Occasionally handling bank, FedEx, or post office runs

• Assisting HR with basic data entry and following up on timesheets

• Collecting and maintaining simple data/Excel trackers

• Helping with In office meetings as needed

• Collecting and maintaining simple data/Excel trackers

Job Type: In person, Fulltime

Hours: Working onsite from 9:30 a.m. to 5:30 p.m. (or 9:00 a.m. to 5:00 p.m.)

What We’re Looking For

• High school diploma or equivalent
• Prior front desk or customer service experience preferred
• Comfortable using computers and office software
• Friendly personality
• Excellent phone etiquette
• Organized and detail-oriented
• Ability to multitask and take on responsibilities as needed
• Willingness to learn

If you are looking to start your career and are willing to learn, we would like to talk to you.

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

Airgas is Hiring for a Field Sourcing Specialist

• This position is a hybrid role and can be located near any of our DCs in: Levittown, PA, Germantown, WI, Coppell, TX, Henderson, NV, Springdale, OH
• Base Pay: $70,000 to $74,000 annual
• Travel is 10%.

Quentin Chavis Jr. / / 346-459-4397

Job Description Summary: Provide dedicated professional sourcing and other value creation services to assigned business units or operating zones to support and achieve safety, efficiency, compliance and savings initiatives and objectives. Specific activities include competitive bidding, proposal analysis, negotiation of price and commercial terms, vendor management and asset sales

• Lead bidding and sourcing activities for all purchases by assigned zone or business unit (BU): o Manage all contact between Airgas and bidders.
• Assist in developing technical specifications and/or scopes of work with internal customers. o Investigate, qualify and recommend bidders.
• Develop and issue formal requests for quotes (RFQ's).
• Lead job walks and bid clarification meetings with internal customers.
• Issue clarifications or amendments to the specification or work scope to all bidders.
• Complete commercial bid tabulations.
• Complete technical bid tabulations including analysis with internal customers.
• Negotiate final price and commercial terms.
• Make sourcing recommendations to internal customers.
• Author and execute materials and services contracts as required.
• Manage commercial risk for all purchases by assigned zone or business unit:
• Identify and address business risks during the bidding and sourcing process.
• Verify that all contractors are appropriately pre-screened for safety, and initiate the contractor pre-screening process for new contractors as required.
• Verify that hold harmless and indemnification documentation is in place as well as a current certificate of insurance is on file with all contractors. Initiate and negotiate hold harmless and indemnification documentation for new contractors as required.
• Verify that critical suppliers are on the approved supplier list, and initiate the critical supplier qualification process for new suppliers as required.
• Proactively manage sourcing activity for all major capital, maintenance and plant turnarounds (TAR): o Attend and actively participate in budget planning meetings for assigned BU or zone.
• Actively participate in TAR planning meetings.

________________________

Are you a MATCH?

Required Qualifications:

• High School diploma required
• At least five years purchasing experience supporting operations or manufacturing
• Previous experience implementing cost savings programs/initiatives

Preferred Qualifications:

• Bachelor’s Degree from an accredited institution
• Previous SAP experience preferred
• Previous chemical manufacturing experience a plus

________________________

Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

_________________________

Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

_________________________

About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.

_________________________

Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at

_________________________

California Privacy Notice

JOB DESCRIPTION

Summary/Objective: Managing inventory through receiving, production process; Improving on time in full delivery; optimizing carrier performance; supporting other supply chain functions (procurement, production planning, etc.) when necessary.

Essential Functions

·        Coordinate process from PO receiving throughout shipping, including PO entering, delivery planning, communication with production, maintenance, warehouse & sanitation team, arrange carriers, etc.; Ensure all POs delivered at right time with right quantity.

·        Ensures timely communication is provided to customers, carriers and sales on status of delivery arrangement; conduct carrier management on cost and service.  

·        Improve Inventory management. Oversee warehouse and production activities.

·        Coordinating with purchasing for production supply and low-inventory level alarm for sanitation items.

·        Effectively negotiates and/or implements initiatives that reduce Company costs and/or prevents annual cost increases.

·        Monitors complex operations, identifies potential programs, and is proactive in resolution. 

·        Provides more complex daily, weekly, and monthly reporting requirements for performance, compliance, and invoicing; develops and analyses information when required.

·        Performs a variety of calculations, analyses and audits of financial and operational results; typically involves complex professional related supply chain principles.  

·        Utilizing an advanced knowledge of the processes, cost pressure points, and supply evaluates supplier competence relative to others in the industry.

·        Responsible for interaction and problem resolution with suppliers such as resolving invoicing discrepancies, negotiating price, quality, and delivery, obtaining quotes, and expediting delayed shipments.

·        Incoming orders check for description, receiving qty, shipment delivery date etc.

·        Follow and assist production team using materials in FIFO.

·        Responsible for materials used in production and warehouses have safe inventory level.

·        Analyze inventory discrepancy and continuously adjust action plans to ensure inventory accuracy in system.

·        Coordinate the communication between the suppliers and freight forwarder.

·        Responsible for providing purchasing data for accounting and other departments when it is necessary.

·        Coordinating with accounting for monthly monitoring credit card expense.

Competency

·        Must have excellent communication skills (oral and written).

·        Must have effective negotiation skills to influence decisions that impact Company bottom-line.

·        Must have the ability to effectively interface with internal and external contacts and can monitor delicate situations tactfully.

·        Must have the ability to understand business needs and strategically plan the most cost-effective solution to goals and objectives, while balancing the needs of the independent sales force.

·        Must have effective decision-making skills since decisions impact the financial, employee, or public relations posture of the organization.

·        Must have effective organizational, project management, and time management skills to work effectively with internal and external contacts.

·        Must be knowledgeable about the laws and regulations associated with each region and aware of the cultural differences between the US and the region. Must have the ability to work with multiple cultures, to interface effectively with subsidiaries.

·        Must have excellent computer skills (ERP experience preferred)

Required Education and Experience

Job requires a bachelor’s degree or equivalent in Supply Chain Management or closely related fields, plus 1 year of progressively responsible experience in purchasing as well as exposure to related areas. CPSM certification is preferred. Food manufacturing experience preferred but not mandatory.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

While performing the duties of this job, the employee is frequently exposed to food scents, and some food allergens. Typical office environment and hours are usual for this position.

Physical Demands

There are no unusual physical demands for this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Position Type/Expected Hours of Work

Typical office hours are usual for this position.

Travel

Limited to less than 10%

Additional Eligibility Qualifications

None

Work Authorization/Security Clearance 

Must be authorized to work in the US. 

Wireless CCTV, LLC (“WCCTV”) located in Richardson, Texas, is a subsidiary of Wireless CCTV Ltd originally established and located in the UK. WCCTV is the market leader for rapid deployment, mobile surveillance systems specifically designed to deliver video securely and efficiently via 4G LTE networks. ( ).

The Company prides itself on developing innovative, customer-focused products and providing world-class customer support services. The Company's range of video surveillance solutions includes:

• Rapid deployment pole cameras
• Mobile surveillance trailers
• Time lapse video services

The Company is looking for an experienced Customer Service / Sales Order Administration Supervisor who is looking for a challenging and diverse role in a small but fast-growing business environment. You will enjoy a “hands on” role focused on providing best in class customer service by building strong customer relationships while maximizing the value of WCCTV’s products and services.

Full-time position with work hours of Monday through Friday, 8:00 am to 5:00 pm and located onsite at our U.S. headquarters in Richardson, TX.

Customer Onboarding / Sales Order Administration

• Supervise Customer Success Representatives responsible for the onboarding and ongoing support of all new and existing customers.
• Serves as the primary point of coordination between customers and internal teams to ensure a smooth, efficient onboarding experience. Ensure orders are reviewed, validated, and processed within defined SLA timeframes while maintaining a high level of accuracy and consistency.
• Ensure internal staff are clearly communicating to customers the onboarding process, timelines, and next steps after placing an order ensuring that they have access to all required systems, documentation, and support resources.
• Coordinate closely with Service, Production, and Operations to confirm site details, order requirements, deployment readiness, and scheduling.
• Ensure staff members communicate order updates and/or changes to both internal teams and customers in a clear and timely manner.
• Ensure customers are followed up the next day following installation.
• Ensure accurate records, reporting, and visibility into onboarding status, account activity, and SLA performance within the ticketing system.
• Identify and resolve onboarding issues that could impact deployment timelines or customer satisfaction and serve as point of escalation as required.
• Monitor customer feedback and onboarding metrics, using data to continuously improve the onboarding experience.
• Support continuous improvement of onboarding processes, workflows, and documentation to improve efficiency and client experience.
• Implement and refine customer success tools and technologies to enhance efficiency and effectiveness.

Ongoing Customer Support

• Ensure that internal staff respond to all incoming calls and emails from customers and timely assistance is provided on their WCCTV surveillance equipment.
• Monitor ticket queue ensuring internal staff are initiating action on all tickets, monitor closure and ensures compliance for ticket resolution and response times meet established SLAs.
• Evaluate common areas/topics where customer questions arise and identify additional support and/or refresher training as needed.
• Analyze customer inquiry data to identify trends and insights, driving improvements in customer support processes and strategies.
• Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas & challenges. Advocates for customer needs internally, influencing product development and service offerings.

Supervisory Responsibilities:

• Effectively train, manage, and develop staff ensuring successful delivery of the customer success function, including agreed KPI’s.
• Responsible for the hiring, discipline and training of assigned staff in conjunction with Department Manager.
• Review time off requests and ensure adequate staff levels are in place at all times.
• Monitors staff performance ensuring all customer service level agreements (SLAs) are met or exceeded.
• Establish KPIs for staff, evaluate performance against KPIs and job responsibilities and conduct quarterly performance reviews. Takes remedial action as required if an individual’s performance does not meet the required standards.
• Conducts regular team meetings and 1-2-1s with direct report lines.
• Identify & implement improvements within the team to ensure efficiencies within all processes.

Education and Experience Requirements:

• High school degree or equivalent required; Associate degree in Business, Management or related discipline preferred.
• Minimum of four to six years of customer call center or customer facing help desk experience supporting technology related products required. Previous customer onboarding experience preferred.
• Two to three years of previous supervisory experience within a help desk, call center or related operation required.
• Previous experience working cross-functionally with Sales, Operations, Production advocating for customers.
• Proven track record of successfully developing and executing customer success strategies.
• A passion for helping customers succeed and a commitment to delivering exceptional service.
• Strong leadership and supervisory skills, with experience leading high-performing teams.
• Effective computer skills to include Microsoft Office, service ticketing systems, knowledge base, ERP and related computer software required. Experience with Zoho preferred.
• Experience developing, tracking and evaluating customer success performance metrics.
• Ability to multi-task, demonstrate initiative and focus on delivering high quality results leading to improved customer satisfaction.
• Strong problem-solving skills, analytical, and a proactive approach to addressing customer needs.
• Strong time management, organization and problem-solving skills required. Ability to work under pressure and with shifting priorities is a must.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with employees, customers, and internal teams.

Compensation and Benefits:

• Competitive salary range of $60,000 to $63,000 per year depending upon experience.
• 10 days paid vacation (increases with length of service) + seven (7) paid Company holidays.
• Company provided medical, dental, vision, FSA and life/AD&D insurance plans.
• 401k Plan with Company match of up to 4% and immediate vesting.

WCCTV is committed to the success of its employees and demonstrates this through our development of people. The successful candidate can expect to receive comprehensive training, coaching and support as well as opportunities for advancement.

WCCTV is an Equal Opportunity Employer.