Jobs in Fairburn Georgia

• Customer Interactions:
  
  • Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
  • Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.

• Quality Service:
  
  • Uphold the organization's philosophy of extraordinary customer relations.
  • Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.

• Problem Resolution:
  
  • Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
  • Document all member interactions meticulously following established procedures.

• Healthcare Knowledge
  
  • Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
  • Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.

• Operational Excellence
  
  • Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
  • Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.

• Performance Metrics:
  
  • Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.

• Compliance and Ethics:
  
  • Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
  • Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.

• Tools and Systems:
  
  • Use multiple systems/screens while assisting callers effectively
  • Navigate CRM, EMR/EHR, and ticketing platforms effectively

• Experience:
  
  
  • Fluency in both Spanish and English (spoken and written) is required.
  • Minimum of two (2) years of customer service or healthcare member-interaction experience.
  • Previous call center experience and/or prior experience in the health insurance industry (preferred).

• Education:
  
  • High School Diploma or GED required.

• Skills:
  
  • Outstanding written and verbal communication skills.
  • Proven analytical and problem-solving abilities.
  • Ability to respond concisely and clearly to customer queries.
  • Strong critical thinking and problem-solving skills.
  • Typing speed of at least 35 WPM with a 5% or lower error rate.

• To thrive in this remote role, you'll need:

• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.

• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.

• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.

• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.

• Tech-Savvy: Comfort with technology and ability to learn new systems quickly.

• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.

• Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.

• Adaptability: Ability to adapt to changing technologies and procedures while working remotely.

• Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
• Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
• Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
• Career Growth: Abundant advancement opportunities within the organization.
• Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
• Unique Perks:
  
  • Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
  • Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.

• Customer Interactions:
  
  • Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
  • Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.

• Quality Service:
  
  • Uphold the organization's philosophy of extraordinary customer relations.
  • Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.

• Problem Resolution:
  
  • Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
  • Document all member interactions meticulously following established procedures.

• Healthcare Knowledge
  
  • Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
  • Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.

• Operational Excellence
  
  • Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
  • Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.

• Performance Metrics:
  
  • Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.

• Compliance and Ethics:
  
  • Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
  • Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.

• Tools and Systems:
  
  • Use multiple systems/screens while assisting callers effectively
  • Navigate CRM, EMR/EHR, and ticketing platforms effectively

• Experience:
  
  
  • Fluency in both Spanish and English (spoken and written) is required.
  • Minimum of two (2) years of customer service or healthcare member-interaction experience.
  • Previous call center experience and/or prior experience in the health insurance industry (preferred).

• Education:
  
  • High School Diploma or GED required.

• Skills:
  
  • Outstanding written and verbal communication skills.
  • Proven analytical and problem-solving abilities.
  • Ability to respond concisely and clearly to customer queries.
  • Strong critical thinking and problem-solving skills.
  • Typing speed of at least 35 WPM with a 5% or lower error rate.

• To thrive in this remote role, you'll need:

• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.

• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.

• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.

• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.

• Tech-Savvy: Comfort with technology and ability to learn new systems quickly.

• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.

• Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.

• Adaptability: Ability to adapt to changing technologies and procedures while working remotely.

• Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
• Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
• Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
• Career Growth: Abundant advancement opportunities within the organization.
• Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
• Unique Perks:
  
  • Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
  • Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.

Physician - Gastroenterology (GI) – General GI

Atlanta, Georgia

Join the dynamic and growing Emory Healthcare system (EHC) with more than 21,000 employees and 11 hospitals. Emory Healthcare is the most comprehensive academic health system in Georgia. Emory Healthcare has $3.3 billion in annual net revenue and $89.1 million in charity care. System-wide, it has 2,673 licensed patient beds, 2,800 physicians practicing in more than 70 specialties and serves metro Atlanta with 250 locations.

Emory Healthcare, Division of Digestive Diseases is seeking gastroenterologists to join our growing practice at Emory Decatur Hospital.

Qualified applicants are board certified/board eligible in Gastroenterology and possess outstanding clinical, technical and interpersonal skills and training from top-rated institutions. Physicians with Emory Healthcare enjoy competitive salaries and excellent benefits packages. Track and rank will be commensurate with experience.

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Preferred Qualifications:

Qualified applicants are board certified/board eligible in Gastroenterology and possess outstanding clinical, technical and interpersonal skills and training from top-rated institutions. Physicians with Emory Healthcare enjoy competitive salaries and excellent benefits packages. Track and rank will be commensurate with experience.

Description

The Neurology Department at Emory University is seeking to hire outpatient neurologists in: General, Neuromuscular, Movement, Vascular, Cognitive. The neurology faculty manage patients with a wide variety of neurological conditions in a highly collaborative environment with a large sub-specialty presence. Multiple teaching opportunities are available for candidates who have a passion for educating medical students and residents.

Ideal candidates are looking to join a highly successful academic practice with excellent opportunities for research and participation in clinical trials. Furthermore, they will have the opportunity to teach and supervise residents and fellows and promote the development of future leaders in the field of neurology.

In addition to teaching and supervising APP’s, residents and fellows, the neurology faculty member would have responsibility for growing the outpatient clinics, for which there is considerable patient demand. The neurologist would have the opportunity to participate in research within their chosen sub-specialty area.

• Board Eligible or Board Certified.
• Completed an accredited fellowship.
• Hold a GA Medical License or have the ability to obtain one.
• Have academic interests with a record of leadership, research, teaching, and clinical service.

Greystone OB/GYN is seeking a board certified/ board eligible OB/GYN Hospitalist to join our well-established, growing and multiple award-winning private practice east of Atlanta.

Our practice strives to provide caring and compassionate care to our patients, and we are looking to add an additional physician who wants to form a long-lasting relationship with both the practice and the community.

Our practice has two beautiful facilities located in Conyers and Covington Georgia.

The Greystone OB/GYN Hospitalist will work 8/24 shifts a month and is utilized for emergency situations and supervising the outcomes of our group’s private patients and walk-in patients.

 
Our experienced board-certified midwives are the first call in the hospital. Our prestigious, Piedmont affiliated hospital has the da Vinci robot, level III NICUs, access to medical and subspecialty care as needed, and 24/7 anesthesia coverage. The hospitalist position provides an excellent array of professional opportunities and the potential of a wonderful work/life balance.

Excellent housing, top-ranked public and private schools. Abundant and unique shopping destinations and dining, a multitude of sporting and cultural events with easy access to metro Atlanta and the International airport.

The compensation package includes a competitive salary with bonus potential as well as comprehensive benefits (malpractice, 401k, health insurance), paid CME and 4 weeks of annual vacation. We welcome physicians that are board certified or board eligible.

Emory Healthcare, Division of General Medicine and Geriatrics is seeking Family Medicine and Internal Medicine trained physicians to join our ambulatory practices in the Atlanta/Metro Atlanta areas. Both faculty and non-faculty opportunities exist in urban and suburban Atlanta locations.

Qualified applicants are board certified/board eligible in Family Medicine or Internal Medicine and possess outstanding clinical, technical and interpersonal skills and training from top-rated institutions. Physicians with Emory Healthcare enjoy competitive salaries and excellent benefits packages. Track and rank will be commensurate with experience.

Additional info:

The Department of Medicine, together with Emory University School of Medicine, is fully committed to the shared values of diversity and inclusion in order to achieve and sustain excellence. We firmly believe that we best promote excellence by recruiting and retaining a diverse group of faculty and staff promoting a sense of inclusion and belonging for every member of our community. This climate for diversity, inclusion and excellence is critical to attaining the best scholarship, teaching, and research.

At Emory Healthcare, we integrate science and caring to change the face of healthcare. Our team members are courageous individuals who are willing to challenge the status quo and help find solutions to complex problems. They are empowered to influence change for, and with, our patients, their families, the community and each other. 

This job is intended for a physician to work with the Elder Care team in caring for Kaiser Permanente (KP) Georgia members 65 and older and those with Medicare needing special expertise of the team; the primary focus is on outpatient care, providing assessments, treatment, and recommendations for members with conditions common in older patients such as memory loss and falls. The physician will work closely with Geriatric RN Care Coordinator, Geriatrics and Palliative Care Clinical Pharmacist, and Geriatric Social Worker. Visits with patients will primarily occur in KP medical offices as face to face, virtual or telephonic visits. Complementing the Primary Care Physician (PCP), the physician in this position will treat and/or recommend care for patients' medical problems and chronic illnesses with emphasis on patients’ quality of life and functional ability, including addressing home safety and counseling on end-of-life care and other topics as appropriate. This position is par-time, 20 hours/week and based at our Kaiser Permanente Sandy Springs Medical Office.

Major Responsibilities/Essential Functions:

• Conducts telephone, virtual and office visits
• Assesses, treats, and/or makes recommendations for care for patients referred to Geriatrics
• Discuss and document goals of care discussion and advance directives as needed
• Addresses clinical issues and develops medical aspects of care plan (included but not limited to recommendations regarding observations, lab tests, medications, referrals, ordering tests and prescribing medications as appropriate) to be shared with and further implemented by the patient’s PCP, and others involved in patient’s care to optimize the patient’s overall health and functional status
• Respond to MD Advice and Referrals in the in-basket in a timely manner and provide appropriate clinical feedback to the referring provider
• Respond to e-consults from the PEEC clinic in a timely manner with recommendations appropriate to the patients’ pre-surgical needs
• Collaborate with other specialists such as Palliative Care, Neurology, Neuropsychology, Behavioral Health, and Clinical Pharmacy to provide comprehensive care when needed
• Supervise Geriatric NP, review and sign off on notes, provide feedback on care plan as needed, sign off on prescribed medications and other orders
• Provide education to Primary Care and other specialist regarding the care of the Geriatric patient as requested

Minimum Education and Experience:

• MD/DO, post-graduate residency training, and board certification in Internal Medicine or Family Medicine
• 1-year post-residency experience in caring for older patients in the outpatient and/or facility setting
• Demonstrated ability to effectively communicate with older patients, their family members/caregivers, and non-physician health professionals
• Ability to find personal fulfillment and joy in providing the best possible care and care experience to older members
• Ability and willingness to travel to various locations for patient care

Preferred Education and Experience:

• Fellowship in Geriatric Medicine
• Subspecialty board certification in Geriatric Medicine (for Internal Medicine physicians) or Certificate of Added Qualifications (CAQ) in Geriatric Medicine (for Family Medicine physicians)
• 2 years post-residency experience in caring for older patients in the outpatient and/or facility setting
• Experience in working with an interdisciplinary team 

The Southeast Permanente Medical Group (TSPMG) is one of Georgia’s largest independent, physician-owned, multi-specialty medical groups. More than 500 physicians and 150 associate practitioners work together in a unique integrated care model to provide high-quality care to over 300,000 Kaiser Permanente members. Care is delivered at 26 medical offices featuring state-of-the-art equipment, labs, imaging services, and pharmacies. We also provide surgical services and around the clock care at some of the area’s top hospitals.

TSPMG offers a competitive salary, a generous retirement package, paid time off, health, dental, vision, and life insurance, long and short-term disability, relocation allowance, and more. We also offer numerous clinical and non-clinical learning opportunities and physician leadership development.

Atlanta, our home for more than 30 years, is a thriving metropolis that blends southern charm with modern art, music, and culture. Learn more about our beautiful southern city at  .

We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We maintain a drug and nicotine free workplace and perform pre-employment substance abuse testing. 

We currently have an opening for a dynamic full-time board certified/board eligible outpatient Endocrinologist. Call is 1:6. This position will be based at our Kaiser Permanente Glenlake Comprehensive Specialty Center located in Sandy Springs, Georgia in north Atlanta. 

We offer an amazing benefits package including:

• Competitive Salary
• Generous Retirement Package
• Paid time off
• Health
• Dental
• Vision
• Life Insurance
• Long and Short-Term Disability
• Relocation Allowance

Atlanta, our home for more than 30 years, is a thriving metropolis that blends southern charm with modern art, music and culture. 

We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran or disability status. We maintain a drug and nicotine free workplace and perform pre-employment substance abuse testing.