Information Technology Jobs in Evanston, IL

Job Summary We are looking for a Production Support Analyst with strong hands-on experience in UiPath RPA, Document Understanding, and emerging Agentic AI solutions.

The role focuses on supporting, stabilizing, and enhancing automation and AI-driven processes in production environments.

You will work closely with development, business, and infrastructure teams to ensure high availability, reliability, and continuous improvement of automation solutions.

Job Description Experience: 3–5 Years Daily Responsibilities: RPA & Agentic AI Support (Primary Focus) Provide L2/L3 production support for UiPath bots and Agentic AI-driven workflows Support Document Understanding pipelines (classification, extraction, validation issues) Monitor bot and agent execution, identify failures, and perform root cause analysis (RCA) Troubleshoot queue failures, bot breakdowns, credential issues, and orchestration failures Assist in maintaining AI decision flows, agent handoffs, and execution consistency Development & Enhancement Design and enhance automation workflows with robust exception handling and retry mechanisms Support end-to-end automation lifecycle (development, testing, deployment, production support) Implement improvements to increase bot/agent efficiency and reduce failure rates UiPath Platform Expertise Work extensively with: UiPath Orchestrator (Queues, Jobs, Triggers, Assets, Logs) Unattended bots (primary), with exposure to attended bots Debug and optimize automation workflows and production issues Support integrations with enterprise systems (e.g., SAP, AS400, web applications) Production Monitoring & Incident Management Monitor automation processes and ensure SLA compliance Handle incident management, problem management, and change requests Review logs, identify patterns, and implement preventive fixes Enhance alerting and monitoring mechanisms for proactive issue resolution Collaborate with Business Analysts, Developers, and Infra teams Participate in release planning and production deployment activities Maintain runbooks, SOPs, and knowledge base documentation Ensure adherence to governance and automation standards Basic Qualifications / Requirements 3–5 years of experience in RPA development and production support Strong hands-on experience with: UiPath (Orchestrator, workflows, debugging) UiPath Document Understanding Exposure to Agentic AI / AI-driven automation concepts Experience supporting production environments (incident, problem, change management) Knowledge of: SQL and relational databases API integrations and data handling Experience with SAP / AS400 integrations is a plus Familiarity with programming/scripting (VB.NET, Python, or similar) Strong analytical and troubleshooting skills Preferred / Nice-to-Have Skills Exposure to Microsoft ecosystem: Azure services Power BI / Power Platform Copilot / AI services Experience with: Azure Kubernetes Service (AKS) or containerized environments DevOps pipelines (CI/CD, release management) Knowledge of Enterprise Monitoring & Observability: Application Insights Azure Monitor Logging frameworks and alerting systems Understanding of: Agent frameworks and AI orchestration architectures Data platforms (e.g., Cosmos DB, ADLS, Fabric) Key Competencies Strong troubleshooting and debugging mindset Ability to work in Agile/Scrum environments Effective communication with technical and business teams Proactive approach to monitoring and issue prevention Ability to correlate technical failures with business impact Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position: $92,000.00
- $138,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.

This role is bonus and/or incentive eligible.

Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.

For a more comprehensive list of our benefits please click here .

For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.

We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.

Explore our Belonging page here .

Medline Industries, LP is an equal opportunity employer.

Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Job Summary Analyze data provided by the customer in a variety of formats and convert that data into usable information for Medline Industries.

Track and assist in the management of distribution implementation projects through Wrike and item master files built with Excel.

Work on a cross functional team supporting various internal divisions while managing projects and aggressive timelines.

Job Description Conduct data analysis and manage assigned distribution implementation projects.

Provide usage and pricing analysis.

Utilize PO history to forecast demand and communicate to customer.

Collaborate with branches to review customer's inventory and make adjustments.

Ensure all facets of the implementation time line come in on time.

Communicate issues with implementations and develop a strategy to progress forward and follow through with the action plan developed.

Gather and analyze trends or unusual performance with implementations.

Determine root cause and communicate to leadership.

Review and convert customer item files to a usable format that will be used by corporate sales, sales, and used as the master file.

Maintain consistent updates of the master file and implementation project tracker.

Communicate effectively with the customer, sales team, and internal departments on open issues, potential obstacles, project progress and overall completion rates.

Conduct conference calls to educate customers on processes, timelines, and required action to achieve project completion.

Act as a resource to sales staff and the customer on all major account implementations.

Assist with live customer presentations during the implementation process, either locally at our corporate office, or at a customer on-site visit.

Manage and support on-site customer command centers the week of go live.

Minimum Job Requirements: Education Bachelor’s degree.

Certification / Licensure None required.

Work Experience At least 2 years of vendor, inventory, or sales analysis experience.

Knowledge / Skills / Abilities Experience with account implementations including LUM logistical setup and demonstrating understanding of supply chain operations.

Experience analyzing and reporting data in order to identify issues, trends, or exceptions.

Experience conducting presentations either by phone or in person, through a webinar format or a live customer meeting on the project/process at hand.

Experience with project management (for example: planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives).

Experience managing and analyzing large data sets (10K lines of excel documents).

Experience with SAP, Excel, and WRIKE.

Preferred Job Requirements: Experience conducting basic training for new and existing staff through preexisting templates and materials developed by the management team.

Comprehensive knowledge in all facets of implementation for all market segments.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position: $67,000.00
- $101,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.

This role is bonus and/or incentive eligible.

Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.

For a more comprehensive list of our benefits please click here .

For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.

We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.

Explore our Belonging page here .

Medline Industries, LP is an equal opportunity employer.

Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Hourly Pay Range:

$32.60 - $48.90 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

* Position: Senior Coding Educator
* Location: Skokie, IL
* Full Time
* Hours: Monday-Friday, 8:00am-4:30pm

A Brief Overview:
The purpose of this job is to educate physicians, other qualified billing providers, and ancillary staff on their documentation for all specialties and review providers progress notes, as needed, to ensure coding/billing compliance in accordance with coding rules, third party payor guidelines, governmental regulations, and MG's Coding Compliance Program. The Senior Analyst will conduct face-to-face summary review sessions to report findings to the Practice Manager, Provider audited, and/or Senior Management of the MG. Through the audit/review process, this person will also conduct a report back to the provider and practice manager any income enhancing opportunities that might be uncovered in the investigation. The Senior Analyst, as a coding and billing expert, will assist all freestanding and provider-based outpatient departments with ICD-10, CPT-4, and HCPCS coding education and billing regulation interpretation. They will also assist in conducting department presentations.

What you will do:

* Analyzes progress notes, op reports, pathology reports, encounter forms, explanation of benefits, patient insurance information, and various other health information documents for pro-fee coding and billing accuracy.
* Assigns appropriate ICD-10, CPT, and HCPCS codes to medical record documentation under review by applying physician specialty coding rules, third party payor guidelines, and Medicare Local Medical Review Policies.
* Assists Manager/Director with providing information to the physician or medical specialty based on the Office of Inspector General's (OIG) and Centers for Medicare and Medicaid Services (CMS) risk areas. Reads the OIG's Semi-Annual reports and the OIG'S/CMS's Annual Workplan, in addition to notifications published on government websites.
* Performs physician and departmental documentation reviews based on industry standard coding and billing guidelines and payer policies to provide documentation and workflow improvement opportunities.
* Works with MG physicians or clinic personnel, HIRS, to interpret medical record documentation and/or documentation summary as necessary.
* Works with Customer Service and MG Operations to review and resolve escalated patient coding disputes.
* Works collaboratively with Billing, HIRS, overseeing provider/specialty and Denials Management Team to provide educational and/or income enhancing opportunities when issues are identified by those teams.
* Conducts educational sessions with Site Directors, Practice Managers, and providers on frequently seen coding errors in their site and assists with implementing changes to improve coding quality and minimize compliance risk.
* Provides feedback to Manager/ Director that identifies inefficient coding/operational processes.
* Assists with related special projects as assigned by Manager/ Director.
* Initiate and provide coding education to all MG billing providers, focusing on Evaluation and Management (E&M) documentation and billing requirements, as well as any specialty-specific coding guidelines.
* Works on special projects with the Hospital Billing Business Office and/or the Finance Department to perform reimbursement analysis functions as assigned by Manager/ Director.
* Submits ideas to Manager of Coding Quality & Auditing departmental newsletter based on coding/billing issues, coding help-line questions, or results of provider audits. May produce Monthly Newsletter if assigned.
* Participates in Coding and Business Operation Education in-services assigned by Manager
* Researches multi-specialty coding and billing questions received from the Coding Help-line/email for EHMG provider/staff and provides verbal or written response as appropriate. Maintains filing system of all questions received and answers provided to caller.
* Identifies trends or patterns of questionable coding and billing practices at Hospital Outpatient and Medical Group sites and reports issues to Manager.
* Reports compliance concerns to Manager or compliance hotline according to the Endeavor Healthcare Corporate Compliance Policy/Procedures.
* Develops physician coding tools such as ICD-10 and CPT-4 cheat sheets, coding grids, tip sheets and other educational material for multi-specialty providers to identify appropriate codes or modifiers reimbursed by payers for services performed.
* Assists in the creation of progress note templates per specialty utilizing the CMS documentation regulations or CPT Assistant guidelines as requested by physician's) or assigned by supervisor.
* Attends multi-specialty physician coding, billing, reimbursement seminars to maintain and increase coding, billing, reimbursement expertise/ knowledge.
* Maintains coding credential by obtaining the requiring continuing education credits per calendar year.

What you will need:

* Degree: Bachelor's degree in Health Information Management, Healthcare Administration, Nursing, or related field required; equivalent years of work experience in related field will be considered in lieu of degree
* Certification: RHIA, RHIT, CCS-P, CCS, or CPC required. CPMA preferred.
* Experience: 3-5 years of related experience in physician and hospital outpatient medical billing, reimbursement, physician audits, chart review, coding compliance, medical office or patient accounts. 1-2 years' experience working with Senior Physician Management a plus

Other required skills

* The ability to work independently, with little to no supervision
* Strong presentation and communication skills
* The ability to interpret and analyze medical record documentation, encounter forms, and lab reports, Explanation of Benefits, CMS claim forms, third party payor guidelines and government regulations.
* Aptitude for medical terminology, ICD-10, CPT-4, and HCPCS coding systems.
* Demonstrated expertise in multi-specialty evaluation & management (E/M) coding.
* Knowledge of research steps utilized to identify appropriate code selection or billing requirements.
* Proficiency in MS Office's suite of products, including Excel and PowerPoint, and the internet.
* Experience with Epic Billing Systems, including chart review, transaction inquiry, etc.

Benefits:

* Career Pathways to Promote Professional Growth and Development
* Various Medical, Dental, and Vision options
* Tuition Reimbursement
* Free Parking at designated locations
* Wellness Program Savings Plan
* Health Savings Account Options
* Retirement Options with Company Match
* Paid Time Off and Holiday Pay
* Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. Located in Naperville, Linden Oaks Behavioral Health, provides for the mental health needs of area residents. For more information, visit you work for Endeavor Heal

Job Summary Manage the Clinical Resource function within a sales specialty ensuring the team is providing support and driving results across key customers and hospital systems.

Present Medline’s clinical programs and solutions through various methods including site visits, workshops, and internal sales training.

Job Description MAJOR RESPONSIBILITIES Manage a team of clinicians to drive and implement clinical programs across hospital systems.

Oversee investigations, waste assessments, clinical review & observations.

This includes reviewing and analyzing data collected for improved practice and best practice recommendations.

- Interface with Sales, Marketing, Product Divisions, clinical liaisons and other healthcare professionals to understand business needs and direction.

Contribute to the development of new products along with the modification and improvements of existing products by providing customer (end user) insight for process enhancement and improvement opportunities.

Stay up to date with industry trends and current events.

Work with key stakeholders to update and develop clinical programs.

Meet with existing and potential Respiratory customers by traveling (in an automobile or airplane) to identify their clinical needs, goals, and constraints related to patient outcomes and to discuss and demonstrate how company products can help them to achieve their goals.

Present Medline’s clinical programs and solutions through various methods including site visits, workshops, and internal sales training.

Typically oversees professional employees/teams OR typically manages non-professional employees through Supervisors in manufacturing, distribution or office environments Oversee day-to-day operations of a group of employees.

May have limited budgetary responsibility and usually contributes to budgetary impact Interpret and execute policies for departments/projects and develops.

Recommend and implement new policies or modifications to existing policies.

Provide general guidelines and parameters for staff functioning.

Hiring staff, recommending pay increases, performing performance reviews, training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies.

Work Experience At least 5 years direct patient care nursing experience.

Knowledge / Skills / Abilities
- Experience building customer relationships while providing clinical consultative feedback and education on products and services.

Experience presenting to senior management or C-suite with the purpose of influencing company or client decisions.

Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.

Position requires travel up to 75% of the time for business purposes (within state and out of state).

PREFERRED JOB REQUIREMENTS Bachelor’s degree in Nursing (BSN).

Respiratory Therapist Experience directly managing people including hiring, developing, motivating, and directing people as they work.

Thorough understanding of the Hospital and/or Post-Acute environment, knowledge of all specialties.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position: $116,000.00
- $174,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.

This role is bonus and/or incentive eligible.

Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.

For a more comprehensive list of our benefits please click here .

For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.

We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.

Explore our Belonging page here .

Medline Industries, LP is an equal opportunity employer.

Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Job Summary Job Description Responsible for the administration, design, development, implementation, and integration of SAP cloud and on-premise solutions, focusing on SAP Cloud Platform Integration (CPI), SAP Business Technology Platform (BTP), SAP Integration Suite, and Event Mesh.

Analyze business and technical requirements, design integration flows, and ensure operational excellence of integration platforms.

Mentor junior engineers and promote best practices in integration architecture and support operations.

MAJOR RESPONSIBILITIES Administer and operate SAP BTP environments, including connectivity, user roles, and API provisioning.

Design, develop, and deploy complex integration flows using SAP CPI, SAP Integration Suite, and Advanced Event Mesh.

Manage day-to-day operations, including monitoring, incident resolution, and performance tuning of integration platforms.

Configure and maintain Solace/Event Mesh messaging infrastructure—topics, queues, subscriptions—and ensure operational stability.

Lead migration projects from legacy platforms (e.g., SAP PI/PO) to SAP Integration Suite.

Implement and support API-first integration designs, ensuring secure and scalable interfaces using REST/SOAP.

Utilize SAP Solution Manager, CPI Monitoring Dashboards, and SAP BTP Admin tools for proactive system monitoring.

Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.

Guide junior developers and lead technical knowledge transfer sessions.

Optimize existing integrations for performance, maintainability, and error handling.

Participate in Agile events and drive continuous improvement in integration operations.

Interface with tools like ElasticSearch, Splunk for logging, diagnostics, and operational insights.

Adhere to and enforce all company standards related to integration development, including security, performance, and resiliency standards.

On call production support as needed.

MINIMUM JOB REQUIREMENTS Education Bachelor’s degree in computer science, IT, or related discipline.

Work Experience 8+ years of experience in SAP integration development and operations.

2+ years of hands-on experience in SAP BTP, SAP Integration Suite, and SAP CPI.

Experience with ABAP (IDOCs, BAPI, RFC), REST/SOAP services, XML, JSON, and transformation logic.

Hands-on experience with Advanced Event Mesh, APIs, and Cloud Console.

Experience with SAP Fiori and S/4HANA integration scenarios.

Experience applying project management methodologies.

Knowledge / Skills / Abilities Strong background in platform administration, operational support, and incident management.

Proficiency in Java, Groovy, or Python.

Knowledge of authentication protocols (OAuth, SAML, SSL) and relational databases (SAP HANA, Oracle).

SAP certifications in Integration Suite, BTP, or Cloud Platform Integration (preferred).

Experience with DevOps tools (Git, Jenkins, Docker, Kubernetes, CI/CD).

Exposure to cloud platforms (AWS, Azure, GCP).

Knowledge of event-driven architectures and microservices.

Familiarity with Agile practices and tools (JIRA, Confluence).

Experience with SAP Open Connectors, Graph API, and CAPM.

Broad knowledge of integration protocols and tools.

Strong communication and documentation skills.

Analytical mindset with a focus on operational excellence.

Proven ability to mentor and lead junior engineers.

Collaborative and proactive in cross-functional environments.

Detail-oriented and highly organized.

Passionate about innovation and continuous learning.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position: $101,000.00
- $152,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.

This role is bonus and/or incentive eligible.

Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.

For a more comprehensive list of our benefits please click here .

For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.

We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.

Explore our Belonging page here .

Medline Industries, LP is an equal opportunity employer.

Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Locations : Atlanta | Chicago
Who We Are
At Inverto North America, we're shaping the future of procurement and supply chain - and we're doing it with ambition, pace, and purpose. Backed by BCG and driven by our own entrepreneurial spirit, we work globally with market-leading clients to deliver strategies that make businesses stronger.

Our people are at the heart of that impact. We're experts in our field, and we don't stand still. Together, we grow our capabilities, expand our offering, and scale our global presence. Our success opens new doors for everyone at Inverto, and we make sure that growth is shared.

What You'll Do
As a Project Manager in Procurement, you will work with Inverto North America clients to develop and implement strategies to create value and impact for our clients. In this role, you will apply your sound expertise, understanding of business contexts, and analytical skills to enable organizational goals. You will also work in multidisciplinary teams to help businesses improve their products and create market growth strategies.

As part of a high-growth company, with accelerated opportunities you will be exposed to and responsible for:

* Holistic project management. You will be responsible for the development and analysis of processes, procurement organizations and product groups. Development of custom solutions, catered to our client's needs. You will demonstrate your entrepreneurial talent in project controlling and in acquisition of new customers.
* Stimulating work environment. Fast paced work environment fueled by an entrepreneurial spirit.
* Broad range of top/cutting edge challenges facing CPOs today. Broad customer portfolios and project assignments at home and abroad for a wide variety of industries and customers. From start-ups, retail, and consumer goods to the energy and automotive industries or the pharmaceutical and healthcare sectors.
* Intensive customer consulting on high visibility topics. You will work closely with customers, be their main contact person and be responsible for conducting your team's workshops, negotiations and presentations. You will present processes and structures and convince clients by quickly gaining know-how in their respective industries. You will also have access to BCG's overarching infrastructure and benefits.
* Cross-industry development. You will help to build knowledge across the company by participating in various compliance centers. And in this way, you will also further develop your skill set in new subject areas but also have the ability to focus on a single industry or center of excellence as a career platform.
* Specific development. Your professional expertise will help to drive forward the development of knowledge in our company.
* Far-reaching responsibility. You will ensure that your team develops both professionally and personally. As a member of the Inverto management team, you can help shape the development of our entire company and give it the necessary momentum.

What You'll Bring

* 4+ years of relevant professional experience in procurement, supply chain management, operations or consulting.
* BS from an accredited university (MS is preferred).
* Strong communication, presentation, and client engagement skills.
* Outstanding critical thinking and problem-solving skills.
* Results-orientated mindset.
* Experience managing others in fast paced client service environments.
* Prior experience cultivating and building strong client relationships, while setting and communicating strategic direction for projects.
* Strong grasp of (and experience implementing the procurement toolkit within direct and/or indirect categories).
* Business-fluent written and spoken English language skills.
* Willingness to travel to work with clients and Inverto teams. At times, this role will require significant travel to client sites. The amount of travel will depend on client needs and nature of projects.
* An authentic, entrepreneurial spirit that thrives through team collaboration.

Who You'll Work With

* Top talent with expertise in procurement.
* Highly motivated individuals.
* Entrepreneurs and those that have a growth mindset.
* Individuals with a deep passion for procurement and broader supply chain topics.
* Colleagues with tangible experience delivering value for companies and clients.
* Teammates that are authentic by nature, they thrive to support the team to win.

Additional info
YOU'LL BE BASED IN: This role is currently open in Chicago or Atlanta.
YOU'LL BE TRAVELING: Moderate travel is anticipated and will vary based on specific project locations.

What We Offer:
At BCG, we care about our people, and offer best in class benefits to support you personally and professionally including:

* An opportunity to work organically across disciplines and across BCG, we offer a unified and unrivaled opportunity that combines strategic thinking with hands-on applications.
* A unique experience to work alongside a team of passionate and driven problem-solvers with a mission to deliver innovative and valuable digital solutions in a supportive environment.

For U.S. Applicants:
The base compensation for this role is $200,000 in USD.
In addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG's Profit Sharing and Retirement Fund (PSRF) contribution. BCG also provides a market leading benefits package described below. At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.* That's zero dollars in premiums taken from employee paychecks. All our plans provide best in class coverage:

* Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children.
* $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs.
* Dental coverage, including up to $5,000 (USD) in orthodontia benefits.
* Vision insurance with coverage for both glasses and contact lenses annually.
* Reimbursement for gym memberships and other fitness activities.
* Fully vested retirement contributions made annually, whether you contribute or not.
* Generous paid time off including vacation, holidays, and annual office closure between Christmas and New Years.
* Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement.

*Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.

To learn more about our employee benefit please check our Benefits ( ) page.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. Click here ( ) for more information on E-Verify.

Job Summary Job Description The Lead System Analyst is accountable for the reliability, performance, security, and operational maturity of Supply Chain Technology infrastructure across development, test, and production environments.

This role extends beyond hands-on execution to include technical leadership, decision-making, and ownership of platform outcomes.

The Lead System Analyst sets operational standards, provides technical direction and mentorship to analysts and partner resources, serves as a primary escalation point, and ensures platform services operate consistently, predictably, and at scale.

The Lead System Analyst partners closely with Supply Chain Technology leadership, application teams, infrastructure, security, DevOps, and managed service providers to reduce operational risk, improve incident outcomes, and continuously raise the bar for platform reliability and efficiency.

Team / Reporting This role sits within Platform Services and functions as a technical leader and escalation point across application teams, infrastructure, security, DevOps, and managed service partners.

The Lead System Analyst supports the Platform Services Manager by owning technical execution standards, guiding analysts and contractors, and translating platform risks, constraints, and trade-offs into actionable plans aligned with team strategy and business priorities.

Key Responsibilities 1) Platform Operations Leadership & Environment Readiness Own platform operational health and readiness outcomes across development, test, and production environments.

Establish, document, and enforce platform standards for configuration, readiness validation, and operational practices.

Review and guide system design, configuration, upgrades, and troubleshooting performed by analysts and partner resources.

Identify systemic risks and drive preventative improvements before issues impact production.

2) Reliability Engineering, Monitoring & Observability Define and govern monitoring, alerting, and observability standards to ensure high-quality, actionable telemetry.

Lead investigation and resolution of complex or cross-system incidents involving multiple teams.

Ensure root-cause findings translate into durable fixes and measurable reliability improvements.

Automation & Engineering Best Practices Develop and maintain automation scripts (PowerShell, Python, Bash) to reduce manual tasks and increase consistency across environments.

Lead automation initiatives using tools such as Ansible or Terraform where applicable; partner with platform teams to advance infrastructure-as-code and CI/CD integration.

4) AI-Enabled Operations (AIOps) & Copilot Enablement Evaluate and apply AI-driven features within observability/monitoring tooling to reduce alert noise, improve anomaly detection, and prioritize telemetry for faster triage.

Help operationalize intelligent dashboards and analytics that answer specific health and reliability questions for the portfolio and enable other teams to use them effectively.

Use Microsoft 365 Copilot to accelerate creation of runbooks, post-incident summaries, knowledge base articles, and stakeholder communications while maintaining accuracy and appropriate data handling.

Where appropriate and approved, contribute to building or refining internal copilots/agents (e.g., via Copilot Studio) to streamline support workflows and self-service access to operational knowledge.

5) Cross-Team Leadership & Stakeholder Partnership Act as a primary liaison across application teams, infrastructure, security, DevOps, and managed service providers.

Collaborate with business partners and application development teams to build, refine, test, secure, and debug system capabilities as needed.

Translate platform risks and constraints into clear, actionable guidance.

6) Incident Management & Continuous Improvement Serve as the escalation point for high-impact or recurring incidents.

Lead blameless post-incident reviews and own corrective action follow-through.6) Mentorship, Oversight & Knowledge Management Provide technical mentorship, peer review, and guidance.

Ensure knowledge is reusable, discoverable, and consistently applied.

7) Documentation & Knowledge Management Author and maintain system and process documentation (workflow charts, diagrams, system specifications).

Contribute to knowledge base content to support repeatable resolution of common issues and reduce escalations.

Required Qualifications Education Bachelor’s degree in computer science or related field.

Or equivalent work experience with desired systems and technologies Work Experience 7+ years of experience in analysis, configuration, and development on relevant platforms 5+ years of hands-on experience administering and automating Windows and Linux-based systems in large-scale enterprise environments.

3+ years in operations or reliability-focused role providing production support for business-critical, enterprise-grade platforms and applications.

Knowledge / Skills / Abilities Strong analytical and problem-solving skills to assess platform health, identify systemic risks, and drive preventative improvements.

Ability to independently design, standardize, and troubleshoot complex platform services spanning infrastructure, automation, monitoring, and operations.

Strong understanding of operational best practices including incident management, root-cause analysis, change management, and reliability engineering concepts.

Hands-on knowledge of automation and scripting techniques used to reduce operational toil and improve consistency (e.g., PowerShell, Python, Bash).

Working understanding of modern infrastructure and platform architectures, including hybrid and cloud-based environments, and differences between SaaS, PaaS, and onpremises deployments.

Excellent verbal and written communication skills; able to clearly articulate technical risks, trade-offs, and impacts to both technical teams and business or leadership audiences.

Strong interpersonal and relationship management skills, with the ability to influence cross-team outcomes without direct authority.

Ability to operate independently as a self-starter while also serving as a collaborative technical leader within a team-oriented environment.

Core Competencies Platform ownership mindset.

Technical leadership and influence.

Operational judgment and reliability focus.

Clear escalation and stakeholder communication.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position: $116,000.00
- $174,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.

This role is bonus and/or incentive eligible.

Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.

For a more comprehensive list of our benefits please click here .

For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.

We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.

Explore our Belonging page here .

Medline Industries, LP is an equal opportunity employer.

Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.