Jobs in Ellicott City

About Us

Springside Infusion is a patient-focused infusion clinic dedicated to delivering high-quality care in a supportive environment. We specialize in providing a wide range of infusion therapies, with an emphasis on personalized care, timely access to treatment, and seamless communication with patients and referring providers.

Position Summary

We are seeking a dynamic and experienced Practice Operations Manager to join our growing team. This individual will be responsible for ensuring the effective day-to-day operation, maintaining high standards of patient care, and supporting the continued growth of our practice. This role requires sharp organizational and problem-solving skills, and a working understanding of both insurance and practice operations. The successful candidate is a hands-on thrives in a fast-paced environment and is deeply committed to an exceptional patient and provider experience.

Key Responsibilities

• Oversee clinic operations ensuring consistent delivery of high-quality, patient-centered care.
• Champion high levels of satisfaction among patients and referring providers by proactively addressing concerns, soliciting feedback, and driving continuous improvement.
• Support clinical and non-clinical staff to meet the needs of patients and the business, Ensure core operational processes and compliance standards are consistently followed; evaluate workflows and recommend improvements as appropriate.
• Manage facility-related issues as they arise, coordinating with vendors, landlords, and internal stakeholders to maintain safe and functional care environments.
• Partner with leadership to monitor and help manage expenses, balancing efficiency with appropriate coverage and care quality.
• Foster a positive, collaborative, and team-oriented work environment that supports engagement and retention.
• Serve as a point of escalation for patient and referring provider concerns, responding with professionalism, empathy, and a solutions-oriented approach.
• Collaborate cross-functionally with clinical, administrative, and billing teams to support seamless patient care and business operations.
• Travel between infusion center locations as needed to provide on-site support.

Required Qualifications

• Demonstrated experience in a patient-facing healthcare role, either as a manager or individual practitioner.
• Strong problem-solving skills with the ability to navigate ambiguity and make sound decisions in a fast-paced environment.
• Exceptional organizational skills, with the ability to prioritize effectively and manage multiple responsibilities simultaneously.
• Excellent communication and interpersonal skills, with a proven ability to collaborate with cross-functional stakeholders including clinical staff, administration, and referring providers.
• Proficiency in healthcare software systems and electronic health records (EHR/EMR).
• Ability to travel as needed within territory (no overnight travel required).

Preferred Qualifications

• Background in healthcare management, healthcare administration, or a related clinical field.
• Knowledge of healthcare insurance processes, including prior authorization, benefits verification, and payer relations.
• Experience in infusion therapy, specialty pharmacy, or a related ambulatory care setting.
• Familiarity with staffing models, budgeting, and operational metrics in a healthcare environment.

What We Offer

• Competitive compensation
• Health, dental, and vision benefits
• 401K matching
• Paid time off and holidays
• A collaborative and supportive team environment
• Opportunity to grow with a new and innovative infusion care provider

Location: Columbia, MD. This is a full-time, on-site opportunity with travel between locations within the territory.

Compensation: $70,000 - $90,000 DOE + 10% bonus eligibility

Springside Infusion believes that our impact is greater when our teams reflect the communities we serve. We are proud to be an equal opportunity employer and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.