Banking and Financial Services Jobs in Devens, MA

Job Title: Senior Mortgage Processor

Department: Mortgage Lending

Department Location: Littleton, MA

Reports to: Senior Director, Mortgage Productions

Career Stream: Individual Contributor

Classification: Hybrid

Compensation: The base pay of the budgeted range is $25-35 per hour. Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

FUNCTION: Responsible for performing a variety of tasks to ensure that mortgage and home equity loan applications are processed accurately and efficiently. Ensures all files are complete and compliant with Workers Credit Union policies, investor requirements, mortgage insurance standards, and applicable government loan regulations.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

*For Both Mortgage Processor and Senior Mortgage Processor:

1. Prepare and review initial disclosure packages, including Loan Estimates, ensuring accurate loan setup and compliance with loan program guidelines.
2. Deliver disclosure packages to members via eSign or mail, based on their communication preferences.
3. Order and track required third-party reports such as appraisals, title, flood certifications, tax transcripts, and employment verifications.
4. Review borrower documentation for completeness and alignment with AUS findings; request and collect any outstanding items.
5. Process home equity applications from approval to closing, including communication with members, delivering required documents, and clearing pre-closing conditions.
6. Monitor and review title and property condition reports, escalating any issues to underwriting as needed.
7. Ensure timely submission of loan files to underwriting; update the LOS with verified information and clear conditions as received.
8. Manage government loan files, including coordination with lenders, tracking conditions, and providing updates to borrowers, MLOs, and agents.
9. Track key milestones such as underwriting timelines, financing contingencies, closing dates, and rate lock expirations; communicate proactively with MLOs.
10. Prepare and issue revised Loan Estimates in compliance with TRID for any changes in circumstance.
11. Communicate approvals to all relevant parties and conduct pre-funding audits, including verbal employment verifications.
12. Support the closing process and ensure confidentiality of all borrowers and loan information.
13. Uphold the Workers Credit Union “Workers Way” culture through daily interactions and behaviors.
14. Perform other duties as assigned to support departmental and organizational goals.

*Additional Responsibilities for Senior Mortgage Processor:

1. Serve as a subject matter expert and resource for junior processors, providing guidance on complex loan scenarios, regulatory compliance, and internal procedures.
2. Support the training and onboarding of new team members and temporary staff in collaboration with processing leadership.
3. Take ownership of high-volume or high-complexity pipelines, including jumbo loans, construction loans, and government-backed programs.
4. Lead or participate in departmental initiatives aimed at improving processing efficiency, compliance, and member experience.
5. Support the implementation of policy updates, system enhancements, and procedural changes in coordination with mortgage processing leadership

Other Duties:

• May be asked to provide coverage in other WCU branches or departments.
• Adhere to all WCU policies and procedures which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.
• Participates in department and/or organizational projects as directed.
• Performs other tasks or functions as required, requested, necessary or prudent.
• Maintains confidentiality of all member and credit union information and data.
• Regularly demonstrates behaviors as defined by the credit union’s Fundamentals, which are part of the Workers Way culture program.

Education

• High School Diploma or Equivalent Required.

Experience:

• 2-4 years of experience managing both first mortgage and home equity loan files from initial disclosure through closing. Skilled in reviewing and validating borrower documentation, ordering third-party reports, reviewing underwriting conditions, and ensuring compliance with TRID and investor guidelines. Proficient in using loan origination systems (LOS), coordinating with internal teams and external partners, and maintaining clear communication with borrowers to ensure timely and accurate closings. Known for attention to detail, efficiency in pipeline management, and delivering exceptional service while upholding confidentiality and organizational values.
• Additional Qualifications for Senior Mortgage Processor:
• 4-7 years of experience. Demonstrated ability to handle complex loan scenarios, including jumbo, construction, and government-backed loans. Experienced in mentoring junior processors, resolving escalated issues, and serving as a subject matter expert within the team. Proven track record of leading process improvements, maintaining high pipeline efficiency, and delivering exceptional service. Recognized for attention to detail, leadership, and commitment to confidentiality and organizational values.

Knowledge/Skills/Abilities/Competencies:

• A successful Processor possesses strong knowledge of mortgage products, regulatory guidelines (including TRID, RESPA, and HMDA), and loan processing procedures. Proficiency with loan origination systems, AUS platforms, and document management tools is essential. Key skills include attention to detail, strong organization, effective communication, and the ability to manage multiple files and deadlines simultaneously. The role requires a customer-focused approach, confidentiality, adaptability, and collaboration with internal teams and external partners to ensure efficient, compliant loan processing and exceptional member service.

Work Environment:

• Hybrid Work Environment: This position offers a hybrid work environment, combining remote work with regular on-site days at the Littleton Headquarters. This work environment is subject to change based on business needs.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• This is a largely sedentary role.
• While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools, or controls and to reach with hands and arms.
• This role routinely uses standard office equipment such as computers, phones, photocopier/scanner, filing cabinets, and fax machines.

About Workers Credit Union: Since 1914, Workers Credit Union has existed to Improve the Daily Lives of our Members. We deliver on our core purpose by partnering with our members to help them make their best financial choices and improve their financial wellness. We call this The Workers Way and this is at the center of everything we do. Through our specialized financial counseling, we are pioneering a new member experience through high-touch service and convenient technology. We have grown to over 2.6 Billion in assets and serve over 120,000 members. We are one of the top performing credit unions in Massachusetts with big plans for the future!

Benefits:

• Comprehensive medical, dental and vision plans
• Basic life and AD&D insurance, short-term disability and long-term disability
• 15+ days of paid time off (PTO) per year
• Up to 16 hours of volunteer time off (VTO) per year
• 11+ paid holidays
• 401(k) that includes a Safe Harbor Match of up to 4%.
• Tuition Reimbursement Program
• Mental health resources including an Employee Assistance Program (EAP)
• Individualized learning and development programs

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, vet

We are looking for remote participants to review financial advice related to budgeting, saving money, and improving spending habits.

In this role you will explore different strategies people use to manage their finances and identify which ideas are the most helpful in real life.

Tasks include reviewing simple financial tips, evaluating money-saving strategies, and providing feedback on budgeting approaches.

The role is remote and open to anyone with an interest in personal finance or household budgeting.

Job Title: Mortgage Closer

Department: Mortgage Lending

Department Location: Littleton, MA

Reports to: Senior Director, Mortgage Production

Career Stream: Individual Contributor

Classification: Hybrid

Onsite Frequency: On-site at HQ more than 10 days per month with assigned workspace

Pay Grade: 8

FLSA Status: Non-Exempt

Pay Grade Range: $24.32 - $30.39

Actual compensation offered may vary from the posted pay grade range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

FUNCTION: Ensures a seamless and compliant closing process by performing thorough pre-funding audits and preparing all required closing documents with precision. This role collaborates closely with cross-functional teams to swiftly resolve any issues that could impact the closing timeline, thereby ensuring timely and efficient fundings. Additionally, the Closer maintains detailed records to meet audit standards and drive continuous process improvements.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Conduct a comprehensive pre-funding audit of mortgage and home equity files to ensure data accuracy, complete documentation, and compliance with investor, regulatory, and credit union policies.
• Collaborate with the Closing Agent, Attorney, or branch to schedule closings, confirming that all necessary pre-closing documents (e.g., insurance binder, title commitment, funds-to-close) are in place, and update the loan software and posting journal with the closing date.
• Generate the pre-Closing Disclosure and ensure it is delivered to the member via mail or electronically to meet regulatory requirements in order to close timely.
• Inform the closing attorney that the first mortgage is cleared to close and request essential documents, including the closing date, title report, payoff, and tax information.
• Prepare and deliver the closing documents to the appropriate Closing Agent, Attorney, or branch.
• Order the LQCC report as needed, obtain member feedback when credit report changes occur, and perform a verbal employment verification prior to loan closing.
• Execute the investor quality control check by validating loan data against underwriting data and addressing any errors.
• Collaborate with underwriting, processing and origination teams to resolve escalated issues and ensure timely closings.
• Submit the Uniform Closing Dataset (UCD) to the investor as mandated, reviewing and resolving any feedback-related errors.
• Support post-closing quality control by identifying and addressing documentation or compliance issues that arise after funding.
• Demonstrate behaviors in line with the Credit Union’s Fundamentals as part of the Workers Way culture program.
• Assume additional responsibilities as required.

Other Duties:

• May be asked to provide coverage in other WCU branches or departments.
• Adhere to all WCU policies and procedures which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.
• Participates in department and/or organizational projects as directed.
• Performs other tasks or functions as required, requested, necessary or prudent.
• Maintains confidentiality of all member and credit union information and data.
• Regularly demonstrates behaviors as defined by the credit union’s Fundamentals, which are part of the Workers Way culture program.

Education

• High School Diploma or Equivalent Required.

Experience:

• A minimum of 2-4 years of experience in mortgage closing or related roles, with a strong understanding of closing procedures, loan documentation, and regulatory compliance. Skilled in preparing and reviewing closing documents, coordinating with attorneys and closing agents, and resolving issues that may impact funding timelines. Proficient in mortgage software systems and known for attention to detail, organizational skills, and effective communication are crucial to being successful in this role.
• Additional Qualifications for Senior Mortgage Closer:
• 4–7 years of experience in mortgage closing, including handling complex loan types such as construction, portfolio, and multi-disbursement loans. Demonstrated expertise in investor and regulatory closing guidelines, with experience mentoring junior closers and leading quality control efforts. Proven ability to manage high-volume pipelines, support post-closing issue resolution, and contribute to process improvements and team development.

Knowledge/Skills/Abilities/Competencies:

• A successful Mortgage Closer brings a strong working knowledge of closing procedures, loan documentation standards, and regulatory requirements such as TRID and RESPA. Proficiency in mortgage software systems and closing platforms is essential for ensuring accuracy and efficiency throughout the closing process. The role requires exceptional attention to detail, time management, and organizational skills to manage multiple closings and meet strict deadlines. Effective communication and collaboration are critical for coordinating with attorneys, title companies, and internal teams to resolve issues and deliver a seamless member experience.
• Senior-level closers are expected to demonstrate advanced understanding of investor and secondary market closing guidelines, contribute to quality control efforts, and support the implementation of procedural improvements. They should also be capable of interpreting regulatory changes, mentoring peers, and escalating trends or risks to management when appropriate.

Work Environment:

• This role is currently classified as a hybrid position. However, the classification is subject to change based on business needs.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• This is a largely sedentary role.
• While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools, or controls and to reach with hands and arms.
• This role routinely uses standard office equipment such as computers, phones, photocopier/scanner, filing cabinets, and fax machines.
• Ability to travel to other work locations as required.

About Workers Credit Union: Since 1914, Workers Credit Union has existed to Improve the Daily Lives of our Members. We deliver on our core purpose by partnering with our members to help them make their best financial choices and improve their financial wellness. We call this The Workers Way and this is at the center of everything we do. Through our specialized financial counseling, we are pioneering a new member experience through high-touch service and convenient technology. We have grown to over 2.6 Billion in assets and serve over 120,000 members. We are one of the top performing credit unions in Massachusetts with big plans for the future!

Benefits:

• Comprehensive medical, dental and vision plans
• Basic life and AD&D insurance, short-term disability and long-term disability
• 15+ days of paid time off (PTO) per year
• Up to 16 hours of volunteer time off (VTO) per year
• 11+ paid holidays
• 401(k) that includes a Safe Harbor Match of up to 4%.
• Tuition Reimbursement Program
• Mental health resources including an Employee Assistance Program (EAP)
• Individualized learning and development programs

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Title: Senior Manager, Talent Strategy

Department: Human Resources

Department Location: Littleton, MA

• This role offers a flexible work arrangement.
• Candidates residing outside of New England may work 100% remotely.
• Candidates located within New England are expected to follow a hybrid schedule, combining remote work with on‑site days at our Littleton, MA headquarters.

About the Role

Workers Credit Union is seeking a Senior Manager, Talent Strategy to design, lead, and continuously improve talent programs that strengthen organizational performance and the employee experience. This is a highly visible, strategic role that blends talent acquisition program leadership, workforce planning, performance management, employee listening, and people analytics.

This role is ideal for a forward thinking HR leader who enjoys combining strategy, analytics, and execution to shape how the organization attracts, develops, and retains talent.

What You’ll Do

Leadership & Team Development

• Lead, coach, and support direct report(s), fostering a culture of accountability, continuous improvement, and high performance.

Talent Acquisition Program Leadership

• Own and evolve talent acquisition programs and governance, ensuring consistency, quality, effectiveness, and compliance.
• Monitor program metrics to identify opportunities for efficiency, scalability, and continuous improvement.

Performance Management & Employee Listening

• Serve as program owner and subject matter expert for the Credit Union’s performance management and employee listening platform.
• Lead employee listening initiatives (e.g., engagement surveys, stay interviews, exit interviews) and translate insights into actionable, strategic recommendations.

Workforce Strategy & Planning

• Support work force related processes, including promotions, compensation changes, restructures, and title adjustments.
• Partner with HR and Finance on annual workforce planning, aligning talent needs with business strategy and budget cycles.
• Apply workforce analytics and scenario modeling to identify risks, capability gaps, and future workforce needs.

People Analytics, Compensation & Insights

• Translate complex people data into clear, compelling narratives that inform decision making.
• Conduct data driven compensation analyses to support hiring, promotions, retention, restructures, and pay equity initiatives.
• Participate in compensation surveys and incorporate external market data into recommendations.

What You Bring

Education

• High School Diploma or equivalent required; Bachelor’s degree preferred.
• CCP, PHR, or SHRM certification preferred.

Experience

• 5–7 years of progressive HR experience spanning two or more of the following areas: talent acquisition programs, workforce planning, performance management systems, people analytics, or compensation support.

Skills & Capabilities

• Proven recruitment and talent acquisition experience, including ownership of hiring programs and processes.
• Demonstrated people leadership experience, leading teams and driving strong results through collaboration and accountability.
• Handson compensation experience, including analyses to support hiring, promotions, retention, restructures, and pay equity.
• Strong analytical capability, with the ability to translate workforce and compensation data into actionable insights.
• Working knowledge of compensation principles, job architecture, market pricing, and FLSA classification.
• Excellent project management, communication, and organizational skills, with high attention to detail and discretion.

About Workers Credit Union:

Since 1914, Workers Credit Union has existed to Improve the Daily Lives of our Members. We deliver on our core purpose by partnering with our members to help them make their best financial choices and improve their financial wellness. We call this The Workers Way and this is at the center of everything we do. Through our specialized financial counseling, we are pioneering a new member experience through high-touch service and convenient technology. We have grown to over 2.6 Billion in assets and serve over 120,000 members. We are one of the top performing credit unions in Massachusetts with big plans for the future!

Compensation:

Pay Grade: 14

FLSA Status: Exempt

Pay Grade Range: $108,593 - $135,741

Actual compensation offered may vary from the posted pay grade range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

Benefits:

• Comprehensive medical, dental and vision plans
• Basic life and AD&D insurance, short-term disability and long-term disability
• 15+ days of paid time off (PTO) per year
• Up to 16 hours of volunteer time off (VTO) per year
• 11+ paid holidays
• 401(k) that includes a Safe Harbor Match of up to 4%.
• Tuition Reimbursement Program
• Mental health resources including an Employee Assistance Program (EAP)
• Individualized learning and development programs

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.