Jobs in Des Plaines, IL

Job Title: Customer Service Representative

Location (city, state): Buffalo Grove, IL

Industry: Manufacturing

Pay: $55,000–$58,000 annually

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is hiring for our client, a family-owned manufacturing organization with a small, collaborative office environment. This role is open due to growth and offers the opportunity to join a close-knit team where teamwork, accountability, and customer satisfaction are highly valued.

Job Description:

The Customer Service Representative plays a key role in supporting customers throughout the ordering process while delivering exceptional service. This position requires strong communication skills, attention to detail, and the ability to manage a high volume of orders during peak seasons. The ideal candidate takes ownership of their work and thrives in a fast-paced, hands-on environment.

Key Responsibilities:

• Serve as a primary point of contact for customers via phone and email
• Accurately enter and manage customer orders across multiple systems
• Track orders through completion, ensuring all required details are finalized
• Proactively identify and resolve missing or incorrect order information
• Support the inside sales team with quotes, contracts, and follow-ups
• Manage shared inboxes and prioritize incoming requests
• Deliver consistent, professional service to build strong customer relationships

Qualifications:

• High school diploma required
• 2-3 years customer service or order processing experience required
• Experience in a manufacturing or product-based environment strongly preferred
• Strong phone presence and written communication skills
• High attention to detail with comfort performing manual data entry
• Ability to work across multiple systems and platforms
• Comfortable working in a small office and wearing multiple hats
• Strong critical-thinking skills and ability to move tasks through completion

Additional Details:

• Schedule: Monday–Friday, 8:30 AM–5:00 PM with a 30-minute lunch
• Dress Code: Business casual
• Direct hire opportunity

Perks:

• Supportive, team-oriented office culture
• High-impact role with visibility across the organization
• Comprehensive benefits package and paid time off
• Long-term stability with a growing organization

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.