Jobs in Dania Florida

Hotel Manager

Property: Abbey Hotel by M11

Location: Miami Beach, FL (On-site)

M11 Collection is a hospitality management and operating group focused on high-quality, design-forward hotels with strong operational discipline. We combine technology-enabled operations with hands-on, on-site leadership to deliver consistent guest experiences,

Position Overview

The Hotel Manager is the on-site operational leader. This is a boutique hotel property with 50 rooms.

This role is on-site and accountable for day-to-day hotel operations, guest experience, staff management, maintenance coordination, inventory control, and execution of M11 Collection operating standards.

The Manager works closely with M11’s remote management and customer service teams while serving as the primary on-property decision-maker and escalation point.

Compensation

·        Base Salary: USD $70,000 – $75,000 (commensurate with experience)

·        Status: W-2

·        Bonus: Quarterly revenue and performance-based bonus

·        Benefits: Competitive benefits package (detailed below)

Work Schedule & Availability

·        On-site 5 days per week

-> Off days are primarily conventional weekdays

·        Weekends are a priority during high season

·        Two days off per week, primarily weekdays

·        Must remain reachable on days off

·        Must be able to report on-site in the event of emergencies

·        Required to maintain a contingency plan when away

Key Responsibilities

Front Desk & Guest Operations

·        Provide hands-on front desk support during check-in and check-out peaks

·        Ensure smooth daily hotel operations at a high standard

·        Serve as a visible, approachable on-site leader for guests

·        Assist guests with check-in/check-out guidance and issue resolution

·        Accountable for maintaining high standard for guest experience at the hotel

·        Accountable and proud of Hotel performance

-> Report on opportunities for improvement to management

-> Complete tasks from management for corporate travel, lead management, emailing clients, etc.

-> Encourage positive reviews from clients at checkout

Guest Communications

·        Oversee all guest communications in coordination with remote customer service staff

·        Handle escalations related to chatbots and automated messaging

·        Messaging

-> Respond to guest messages when needed (OTA platforms, SMS, email)

-> Manage inbound and outbound calls to the hotel phone line

-> Inbound and outbound texts / SMS (once routed)

·        Conduct face-to-face guest interactions as required

Calendar & OTA Management

·        Manage and oversee property calendars

·        Assist customer service team with OTA-related tasks (Airbnb, , Expedia, etc.)

·        Coordinate calendar adjustments related to maintenance, repairs, or claims

Property Walkthroughs & Quality Control

·        Conduct full building walkthroughs 2–3 times daily

·        Monitor common areas for cleanliness, safety, and presentation

·        Perform occasional unit spot checks

·        Address issues related to cleanliness, garbage, security, or unwanted guests

Maintenance Management

·        Track and manage maintenance issues using established trackers

·        Coordinate with on-site handyman for day-to-day repairs

·        Hold handyman accountable for performance and response times

·        Schedule and coordinate external technicians for larger repairs

·        Communicate maintenance-related updates with management and customer service teams

·        Coordinate with guests when access or scheduling is required

Claims Management

·        Manage guest claims in coordination with Lead Customer Service

·        Maintain proficiency in claims processing and documentation

·        Complete all administrative steps related to claims

·        Coordinate repairs, deep cleans, or replacements related to claims

·        Work with cleaners, handyman, and external vendors as needed

Storage, Inventory & Supplies

·        Ensure all storage areas are clean, organized, and stocked per protocol

·        Perform linen inventory counts weekly

·        Perform supply inventory counts every 2–3 days

·        Ensure timely procurement and ordering according to M11 protocols

Housekeeping & Laundry Operations (If Not Outsourced)

·        Maintain cleanliness and organization of laundry room

·        Manage laundry staff, manage Housekeeping Staff

·        Ensure proper washing, drying, steaming, and de-staining procedures

·        Ensure high level of cleaning standards are met

·        Enforce M11 linen care standards

·        Even if outsourced, report back to M11 on quality, benchmarks, and updates

Team Management & Leadership

·        Participate in weekly meetings with remote management

·        Provide operational recaps and reporting

·        Train new staff according to M11 protocols

·        Manage hiring and terminations as required

·        Foster a culture of accountability, professionalism, and guest-first service

Systems & Technology

·        Become fully proficient in M11 Collection’s technology stack and operational tools

·        Ensure accurate use of trackers, systems, and reporting tools

Benefits Package

·        Medical insurance (70% employer-paid for employee)

·        Dental and vision insurance

·        Employer-paid life insurance and short-term disability insurance

·        401(k) plan with employer match

·        15 days paid time off plus select paid holidays

·        Cell phone stipend

Ideal Candidate Profile

·        Proven experience as a Hotel Manager or Assistant General Manager

·        Strong operational, organizational, and leadership skills

·        Hands-on, detail-oriented, and comfortable being on-site daily

·        Experience with OTA platforms and modern hotel tech stacks

·        Strong guest service and conflict resolution skills

·        Comfortable managing maintenance, vendors, and inventory

·        Ability to operate independently while collaborating with remote teams

Hotel by M11 Collection is an equal opportunity employer.