Jobs in Dania Fl Flexible

Job Summary

Serves as the nutrition expert and collaborates with the multidisciplinary healthcare team to provide patient centered care. Provides medical nutrition therapy via nutritional assessments, nutrition diagnosing, recommends interventions, and monitors and follows up with patient as appropriate.

Qualifications

Minimum Job Requirements

• Bachelor's Degree in related field (Required)
• RD - Registered Dietician required at time of hire
• LDN - Licensed Dietitian/Nutrition required at time of hire
• CPR AED - American Heart Association AED must maintain active and in good standing throughout employment
• 1 year of dietitian experience required

Knowledge, Skills, and Abilities

• Able to relate cooperatively and constructively with patients, families and co-workers
• Able to communicate consistently and effectively (understand, read, write, and speak) in English
• Able to communicate consistently and effectively (understand, read, write, and speak) in Spanish preferred
• Able to interpret, adapt and react calmly under stressful conditions
• Computer skills in Microsoft Office (Word, PowerPoint, Excel, and Outlook)
• Knowledge of how to perform algebra computations and conversions in order to make nutritional recommendations
• Able to interpret, evaluate, and utilize research results

Job Specific Duties

• Utilizes the Nutrition Care Process to perform nutritional assessments, develop MNT POC interventions and methods for monitoring outcomes via the International Dietetics & Nutrition Terminology.
• Responds to consults and nutrition screens and arranges follow ups within appropriate established time frames based on department policy and patient condition.
• Coordinates patient nutrition care plans. Participates in interdisciplinary meetings; proactively identifies patient with nutritional needs during rounds and discharge meetings.
• Communicates with medical team regarding nutrition interventions.
• Documents assessments within the Electronic Health Record, utilizing department specific Power Forms and IPOCs.
• Monitors use of formulary & non- formulary formulas and communicates with the formula room to coordinate provision of service.
• Provides nutritional education to patients & families within the specific scope of practice, while taking into consideration patient’s preferred learning styles/readiness for change/cultural beliefs.
• Organizes and conducts education/in-services for department staff, nursing units, physicians and other ancillary staff members.
• Participates in facility-wide and department program on performance improvement to improve processes and patient care.
• Develops and modifies education materials for patients and family to meet their learning needs.
• Communicates nutrition plans of care with medical team members, patients and families through verbal, written or electronic communication.
• Serves as preceptor for dietetic interns and medical residents as assigned. Provides feedback for evaluation of interns/residents and feedback for improvement in dietetic intern program as needed.

The Holy Cross Medical Group (HCMG) and Holy Cross Hospital is seeking a board-certified or board eligible Urologist to join our dynamic and growing team in Fort Lauderdale, Florida.

This is a full-time opportunity offering a competitive compensation package, including a generous sign-on bonus to support your transition. You'll be part of a collaborative medical environment with access to advanced technology, a robust referral network and opportunities for professional development.

The selected candidate will join two Urology physicians and two APPs in a hospital-based practice.

The schedule for this opportunity is a five-day work week spending three to four days in clinic and one to two days in the operating room. The practice call for this opportunity is 1:5 shared with community physicians and ER call coverage is, on average, 4 shifts per month.

The ideal candidate will have an interest in General Urology, Female Urology, Reconstruction, and/or Prosthetics and Robotic/Minimally invasive surgery. Teaching and mentorship qualities are highly desired.

This is an exciting opportunity for an exceptional Urology physician to be part of Holy Cross Medical Group.

RECRUITMENT PACKAGE

The Holy Cross Medical Group offers an excellent compensation and benefit package for employed providers including:

• Sign on Bonus
• Competitive Salary with income guarantee
• Health, Dental, Vision, Malpractice, Life and Disability Insurance
• Paid Time Off – 30 days annually
• CME Reimbursement - $2500 annually
• 403b Retirement

Holy Cross Health & Holy Cross Medical Group (HCMG) are seeking a Cardiac Physician Assistant genuinely interested in cardiothoracic surgery services to join our team located in Ft. Lauderdale, Florida.

The selected candidate will have a commitment to a multi-disciplinary team approach to inpatient care in partnership with our Cardiothoracic Surgeons. This candidate will manage the CVICU & CVIMC as well as the step-down unit patients.

Our practice specializes in adult cardiac surgery, Aortic surgery, Minimally Invasive Valve Surgery, Thoracic surgery, and Hybrid Maze procedure for the treatment of Atrial Fibrillation. Our practice also implants and manages ECMO and the Impella 5.5. The program participates in the STS Registry and aggressively benchmarks performance as part of an ever-vigilant quality and outcomes improvement program. The program strives to improve the cardiothoracic profession and is participating in the cutting-edge clinical research, development of new programs, and educational opportunities.

Requirements:

• Current, unrestricted Physician Assistant medical license in FL; valid controlled substance registration with FL; Board of Pharmacy and DEA.
• 2 years inpatient Surgical Cardiac CV experience
• A strong medical background and a desire to develop a practice to support a growing multi-specialty medical group.

This is an exciting opportunity for the right Physician Assistant physician to be part of Holy Cross Health system.

RECRUITMENT PACKAGE

Holy Cross Health offers a competitive salary and benefits package including:

• $50,000 sign on bonus
• PTO & CME Allocation
• Malpractice Insurance (Incl. Tail)
• Health/Dental/Vision
• Retirement (403b)

ABOUT THE FACILITY

Holy Cross Hospital (HCH) in Fort Lauderdale, Florida, is a full-service, non-profit Catholic hospital, sponsored by the Sisters of Mercy. Since opening its doors in 1955, the 559-bed hospital has offered progressive services and programs to meet the evolving healthcare needs of Broward County. Today, Holy Cross has more than 600 physicians on staff representing more than 40 specialties and more than 3,000 employees. The hospital is fully accredited by the independent Joint Commission, and its medical team has earned a reputation for excellence unsurpassed in the community.

Holy Cross Medical Group (HCMG), established in 1993, is a group of more than 160 of the top physicians in South Florida employed by Holy Cross Hospital. Together, they provide a wide array of services, in various specialties, and have offices located throughout Broward and southern Palm Beach counties.

Holy Cross Hospital and Holy Cross Medical Group are part of Trinity Health, one of the largest Catholic health care organizations in the United States. Trinity Health is based in Livonia, Michigan.

To learn more about Holy Cross, visit DESCRIPTION

Fort Lauderdale, Florida is minutes away from miles of blue waterways, soft golden sands and gentle ocean breezes. Our diverse hotels, shopping centers, arts and entertainment, a world of golf and more await you. Plan a spa day or a day cruise.

Area museums invite you to explore acclaimed art, culture, science and history exhibits. Meanwhile, world-class entertainment is within easy reach. For accompanying family members, the area offers endless opportunities for relaxation, recreation and entertainment while the visiting patient takes advantage of Holy Cross Hospital’s world-class medical care.

Holy Cross is conveniently located near the Hollywood/Fort Lauderdale International Airport and also accessible from Miami and Palm Beach International Airports. In addition, we are close to one of the busiest ports in the U.S.

About Trinity Health

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation. We serve people and communities in 22 states from coast to coast with more than 90 hospitals and 100 continuing care facilities – including home care, hospice, PACE and senior living facilities and programs that provide nearly two and a half million visits annually. Trinity Health employs more than 133,000 colleagues, including 7,800 employed physicians and clinicians.

Our mission: We, Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities. We support this mission by living our core values of Reverence, Commitment to Those Who are Poor, Justice, Stewardship, and Integrity. Committed to recruiting talented physicians, we are looking for physicians who share our values and want to help us fulfill the health care needs of the communities we serve.

Position Overview

The Sales Director will be responsible for developing and executing sales strategies for mortar and drymix products (sand & powder materials) across the U.S., with a focus on market expansion, distributor development, and key account management. This role will be based in the Miami, Florida area and will play a critical role in building the company’s presence in the North American construction materials market.

Key Responsibilities

• Develop and implement sales strategies to drive revenue growth for mortar and drymix products in the U.S. market
• Identify and develop distributors, contractors, and key accounts within the construction materials industry
• Build and maintain strong relationships with contractors, builders, and building material distributors
• Lead and manage regional sales activities, including pricing strategy, contract negotiation, and sales forecasting
• Conduct market analysis to identify new business opportunities and competitive positioning
• Collaborate with marketing, product, and operations teams to support product launches and market development
• Build and lead a local sales team as the business expands
• Represent the company at industry events, trade shows, and customer meetings

Qualifications

• Bachelor’s degree or above in Business, Marketing, Engineering, or related fields
• 8+ years of sales experience in construction materials, with strong preference for mortar, drymix, cement-based materials, tile adhesives, or related sand/powder products
• Proven track record of achieving sales targets and expanding distribution networks in the U.S. market
• Strong understanding of the construction materials industry and distribution channels
• Experience working with contractors, builders, and building material suppliers
• Excellent communication, negotiation, and leadership skills
• Ability to travel as required within the U.S.

Fortis Design Build is a real estate development company in South Florida focusing on mixed-use development, multifamily, commercial with about 4 million SF currently in design or under construction. Fortis is looking for a team member that can fulfill the below responsibilities successfully. We are looking for someone who is self-motivated, ambitious, organized, possess strong management skills, attention to detail and a sense of urgency for critical deadlines. We strive to provide a collaborative, creative environment where each individual is encouraged to contribute to our overall processes, decisions, planning, and culture. Fortis offers a collaborative work environment with a very attractive compensation package with bonuses, wellness packages and potential investment opportunities.

Responsibilities:

Development Management

• Oversee the full lifecycle of real estate development projects from concept through completion.
• Conduct due diligence and feasibility analysis for potential acquisitions or development opportunities.
• Coordinate with legal, finance, and acquisitions teams to structure deals, obtain entitlements, and ensure project viability.
• Manage consultants, architects, engineers, and permitting authorities throughout predevelopment phases.
• Participate in the rezoning and entitlements process when necessary.
• Manage the approval and permitting phase of the development process and ensure approvals are in line with company requirements.
• Manage the design phase of projects, ensuring adherence to our standards and the established budget.
• Coordinate with, and manage, the design team to ensure the timely and on-budget completion of all plan sets.
• Prepare and monitor development budgets, schedules, and pro formas.

Construction Management

• Lead general contractor selection process and negotiate construction contracts.
• Monitor construction activities to ensure adherence to plans, budget, and schedule.
• Manage relationships with general contractors, subcontractors, and vendors.
• Conduct site inspections, resolve field issues, and ensure quality control and safety compliance.
• Review and approve draw requests, change orders, and project invoices.

Ownership Communication

• Provide regular updates to internal stakeholders, executives, and investors on project status.
• Facilitate cross-functional coordination with finance, legal, asset management, and leasing teams.
• Prepare executive reports, board presentations, and community meeting materials as needed.

Qualifications

• Bachelor’s degree in Real Estate, Construction Management, Architecture, Engineering, or related field; MBA or Master’s preferred.
• 3+ years of experience in real estate development, construction management, or a related field.
• Proven track record of delivering ground-up development and/or major renovation projects on time and within budget.
• Deep knowledge of entitlement processes, permitting, design and construction standards, and project finance.
• Strong financial acumen, including experience with project budgeting, scheduling, and forecasting.
• Excellent communication, leadership, and negotiation skills.
• Proficiency in project management tools (e.g., MS Project, Procore, Smartsheet) and MS Office Suite.
• Strong organizational and communication skills

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation
starts with our people. We foster an inclusive, people-first culture where
every employee is empowered to perform at their best. Together, we advance
meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Manager Customer Success on our Marketing and Membership Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 2 days a week in the office.

This role manages the post-sale customer experience for group
membership institutions using MMX educational product. Responsible for
maximizing enablement, retention and ROI, while positioning Customer Success as
a differentiating attribute of AMA's educational products and brand. This role
oversees a team of Customer Success Managers, builds scalable systems to drive
engagement and institutional growth, and partners across internal teams to
deliver best-in-class customer experiences.

RESPONSIBILITIES:

Customer Success Framework and Operations

• Develop and continuously refine the Customer Success Playbook, including onboarding arc, product user training materials, communication templates, and outcome-aligned product guidance.
• Align service models to account segments and growth opportunities to optimize customer engagement.
• Assign accounts to Customer Success Managers based on account segment, product scope, and resource capacity.
• Identify and implement opportunities to streamline, digitize, and automate customer engagement with MMX education products to create efficiencies and evolve customer interactions within the learning environment.
• Develop business cases to integrate or invest in technologies that support customer scale.
• Coordinate cross-functional collaboration to enhance the post-sale customer journey.
• Identify and monitor key ROI metrics internally and on behalf of subscribers.

Customer Engagement Oversight

• Establish and operationalize a system for gathering and applying customer feedback across the engagement lifecycle.
• Determine frequency, audience, distribution channel and approach for applying results and sharing findings with relevant stakeholders.
• Partner with the Content and Communication team to cultivate customer advocates and produce targeted engagement materials.
• Collaborate with Product Ops team to address usability issues, including login friction and system administration challenges.
• Facilitate advisory groups with key customers and stakeholders to inform product evolution and deepen engagement.
• Coach Customer Success Managers to proactively manage retention, analyze account risk, and execute data-driven retention plans.

Staff Development & Management

• Provide ongoing leadership, training and development, ongoing feedback, support and counsel. Develop individual performance goals and accountabilities.
• Analyze capacity and align resources to support team and individual goals.
• Recruit and train staff, developing strong expertise in product attributes, customer insights, and communication. Ensure team mastery of all core MMX education products.

May include other responsibilities as assigned

REQUIREMENTS:

1. Analytical, goal-oriented, and creative with excellent communication skills (written and verbal) and ability to excel in a matrixed environment.
2. Bachelor's degree in business, communications, healthcare administration or related field required, Master's degree preferred.
3. 7+ years of account management and customer relationship experience with segmented customers across multiple products required.
4. 3+ years of people management experience required.
5. Previous experience managing customers in a healthcare-related context preferred.
6. Proven critical thinking skills with ability to identify and address root causes of recurring issues. Success in facilitating strong customer relationships and resolving issues to retain customers and increase loyalty.
7. Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
8. Strong external presence to communicate with customers and stakeholders.
9. Familiarity with learning management systems, online education programs, and accreditation standards strongly preferred, particularly in a medical setting.
10. Some travel is required.

This role is an exempt position, and the salary range for this position is $102,816- $136,017. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

*At Securian Financial the internal position title is Data Science Sr Analyst or Data Science Consultant. The title and salary will be determined based on experience and applied skills.*

Summary

As an Operational Support Data Scientist at Securian Financial, you will bridge advanced analytics and day-to-day business operations by designing, deploying, monitoring, and continuously improving AI-driven solutions that support enterprise processes.

This role focuses on supporting reliable, scalable, and explainable AI solutions that enhance operational efficiency, decision support, customer experience, and risk management across Digital, Marketing, Sales, and Servicing functions.

You will operate at the intersection of data science, MLOps, and the business - ensuring models are maintained, enhanced, monitored, and aligned with Securian's Enterprise Data Strategy Vision and Operating Principles.

Responsibilities include but are not limited to:

AI Solution Development & Deployment

• Work with business teams to enhance existing solutions to enhance and optimize existing AI/ML solutions.

• Deploy and manage solutions using cloud-native tools (e.g., AWS SageMaker).

Operational Model Support & Optimization

• Monitor model performance, data drift, and operational KPIs.

• Troubleshoot production issues and continuously enhance and optimize models for performance, stability, and cost efficiency.

• Establish measurement frameworks to quantify operational impact of deployed solutions.

Data Engineering & Analytical Execution

• Transform structured, semi-structured, and unstructured data into actionable features and insights.

• Perform exploratory analysis and visualization to identify operational improvement opportunities.

• Collaborate with engineering teams to productionize data solutions.

Stakeholder Engagement & Explainability

• Partner with cross-functional operational stakeholders to understand business workflows and translate them into AI-enabled solutions.

• Communicate complex AI methodologies and results clearly to technical and non-technical audiences.

• Ensure model transparency, explainability, fairness, and ethical AI application in alignment with enterprise governance standards.

Required Qualifications

• Demonstrated experience developing, deploying, or supporting production AI/ML models in cloud environments.

• Strong proficiency in Python and experience with tools such as AWS SageMaker and GitHub.

• Experience building operationalized data science solutions (not just prototypes).

• Strong understanding of statistical modeling, machine learning algorithms, and model validation techniques.

• Ability to clearly explain technical concepts, model outputs, and operational trade-offs to stakeholders.

• Strong ethical judgment with a commitment to responsible and unbiased AI development.

Preferred Qualifications

• 2+ years of hands-on experience in data science, applied AI, or machine learning.

• Experience supporting AI solutions in operational or production environments.

• Familiarity with MLOps practices, model governance frameworks, and automation tooling.

• Experience working in regulated industries (financial services preferred).

#LI-hybrid **This position will be in a hybrid working arrangement.**

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes) you'll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

The estimated base pay range for this job is:

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

• We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

• Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

• Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

• Mental Wellness and Disability

• Pride at Securian Financial

• Securian Young Professionals Network

• Securian Multicultural Network

• Securian Women and Allies Network

• Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).

To view our privacy statement click here

To view our legal statement click here

Quality Assurance Analyst II (Hybrid)

Chicago, IL

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Quality Assurance Analyst II on our AMA Insurance team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Quality Assurance Analyst II, you will be responsible for executing quality assurance activities
throughout the software development lifecycle. This role focuses on designing and
executing test plans, validating functional requirements, identifying defects, and
collaborating with internal teams to support successful deployment of reliable
software. This role ensures software meets defined technical specifications and
business requirements through established QA processes and testing practices.

RESPONSIBILITIES:

Test Planning and Test Case Development

• Define testing scope by developing comprehensive test
  plans
• Ensure project timelines for testing are adhered to
• Create detailed, reusable test cases and scripts
• Ensure test cases cover all functional, performance
  and security scenarios

Test Execution, Validation, Regression Testing and Defect Management

• Executes manual and
  automated testing to ensure all functional requirements are successfully
  processed
• Re-test existing
  features after new code is added to ensure no new defects were introduced
• Identify, document, and track software bugs. Collaborate with development team to resolve
  issues

Release Readiness and Collaboration

• Conduct smoke testing to validate release readiness
• Provide testing results, risk assessments, and
  recommendations to stakeholders to support release decisions
• Participate in Agile ceremonies, such as sprint
  planning and code reviews
• Provide feedback on testability and potential risks
  early in the cycle

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's degree preferred or equivalent work experience and HS diploma/equivalent education required
   
2. 3+ years of experience in quality assurance,
   with recent hands-on QA practice
3. Demonstrated experience testing Life and Disability
   insurance applications or systems
4. Demonstrated ability
   to multi-task and effectively manage multiple, concurrent projects to succed in
   a results driven environment
5. Polished interpersonal
   skills, including relationship building skills
6. Strong verbal and
   written communication skills to effectively communicate with all levels of
   management and staff
7. Demonstrated
   experience in transactional testing scenarios
8. Must be very detailed oriented and very
   sensitive to deadlines
9. Strong problem-solving
   skills
10. Ability to work
    independently or in a team setting equally effectively
11. Ability to work
    effectively in a fast-paced environment with competing priorities and delivery
    timelines

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $74,160-$98,318. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

In this position, you will underwrite new and renewal business which includes solicitation, selection and pricing of highly complex multi-line risks (workers compensation, commercial auto, general liability). You will actively and creatively pursue new commercial insurance solutions including guaranteed cost, large deductible and retro account opportunities throughout the territory through your network of national and regional brokers and agents. Maintain and develop prospects in order to have a strong base of future opportunities to build your large account book. Contribute to the development of broker and agency management strategies and lead the development and execution of relationship management plans.

Responsibilities:

• 
  
  
• Analyze, select and profitably price coverage for commercial risks and determine terms and conditions of coverage on new and renewal business.
  
  
• Apply and conform to underwriting rules and guidelines, rating manuals, insurance laws/ regulations.
  
  
• Utilize a consultative selling approach to generate new business consistent with underwriting strategy and in coordination with service team members to include accurately assessing the needs of the broker and the client and formulating solutions that effectively address those needs.
  
  
• Analyze underwriting & marketing activities and corresponding results; prepare reports to management.
  
  
• Mentor and provide technical training and guidance to coworkers.
  
  
• Determine, coordinate and direct account management activities with various departments.
  
  
• Negotiate and deliver proposals to producers and buyers.
  
  
• Develop and maintain client relationships and coordinate service team efforts.
  
  
• Identify opportunities for organizational improvement and recommend solutions.
  
  
• Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
  
  

• 
  
  
• Bachelor's degree or equivalent experience required.
  
  
• 7 years of casualty underwriting with an insurance carrier required
  
  
• Advanced understanding and technical knowledge of underwriting mechanics and fundamentals
  
  
• Advanced knowledge of casualty coverage and loss sensitive deal structures (retrospective rating, large deductible, captive, and self-insurance). Additional knowledge in financial analysis, account management and collateral management is desired.
  
  
• Advanced knowledge of local and regional market conditions as well as industry trends.
  
  
• Advanced knowledge of underwriting territory and strong relationships with the local distribution network (local and regional agents, national and regional brokers, and select consultants).
  
  
• Demonstrated proficiency in the successful marketing and prospecting of business opportunities, as well as, relationship building and agency management skills.
  
  
• Ability to create a presence that conveys interest, conviction, and energy in maintaining relationships with external business partners.
  
  
• Strong ability to effectively communicate verbally and in writing to uncover business needs.
  
  
• Ability to foster creative solutions that resonate with external business partners.
  
  
• Ability to interact with various levels of management and support personnel.
  
  
• Advanced skills in marketing, analysis, decision making/problem solving, planning and organizing; sales and negotiation and mathematical proficiency.
  
  
• Strong desire to work collaboratively and foster a team oriented environment with Claims, Risk Control and other departments.
  
  
• Willingness to travel for business purposes. Underwriters are expected to be visible with their agents and brokers in order to develop and maintain solid relationships and generate an adequate flow of qualified business.
  
  
• Chartered Property Casualty Underwriter (CPCU); Associate in Risk Management designation or other professional designations are desired.
  
  

Customer Success Manager

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Customer Success Manager on our Marketing & Member Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Customer Success Manager, you will be responsible for ensuring best-in-class customer experience and product usage for all group membership institutions. This role will be a point of customer contact and work closely with day-to-day program administrators to understand their needs, tailor solutions, execute product onboarding/training, and implement outreach programs to increase engagement KPIs. The AMA Customer Success Team represents AMA externally, creates and maintains a robust case study and testimonials library, and provides recommendations for optimizing products to drive group membership growth and increase customer/member engagement.

RESPONSIBILITIES:

• Maintain a comprehensive understanding of target audience needs, issues, and relationships to enhance
• existing programs.
• Work with sales and product team to guide customers through the onboarding process, ensuring they understand the product/service and its features and have clearly defined KPIs.
• Provide robust training and onboarding experience that leads to learner activation and engagement.
• Identify opportunities for upselling/cross-selling group membership curriculum, content, and membership benefits.
• Maintain a deep understanding of the company's products/services and stay updated on new features and enhancements.

• Continuously work to improve customer experience, build trust, transparency, and safeguard/increase customer retention.
• Establish and maintain customer relationships and provide high-level technical and product support. Address customer concerns, inquiries, and issues promptly and effectively.
• Collaborate with internal teams (e.g., support, sales, product) to ensure outreach programs and communication tactics are optimized and drive KPIs.
• Identify satisfied customers and secure/curate testimonials and/or case studies.
• Assist with recognition program to reward/amplify top customers/institutions.

• Research, monitor, report, and recognize customer performance.
• Ensure accurate and comprehensive data reporting through CX digital monitoring tools and product analytics.
• Produce regular reports on customer success metrics and key performance indicators.
• Utilize Salesforce to document customer interactions and maintain accurate customer data.

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's degree in healthcare administration, business, communications, or related field required.
2. Minimum of 5+ years account management and customer relationship management experience required.
3. Previous experience in graduate medical education administration or related healthcare account/relationship management roles, preferred.
4. Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
5. Analytical, goal-oriented, and creative individual with excellent communication skills (written and verbal) able to excel in a matrixed environment and strong client management skills.
6. Experience developing and maintaining customer relationships as well as driving programs/products forward to successful completion and growth.
7. Strong external presence to communicate with external stakeholders and customers.
8. Familiarity with accreditation standards, particularly ACGME regulations and LCME standards, is a plus.
9. Familiarity with learning management systems/online education programs
10. Some travel required.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $87,394-$115,797. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION