Jobs in Dallas, TX
1,531 positions found — Page 56
Sagemcom is an international provider of technological solutions in the world of Telecoms and Energy headquarted in Paris, France. Sagemcom's teams all over the world continuously strive to innovate on their various markets and are committed to delivering made-to-measure and responsible solutions every day that meet the needs of telecoms operators and utilities.
Responsibilities:
- Oversees demand, inventory, planning responsibilities and delivery of products from customers.
- Develop, maintain, and optimize a monthly demand plan (12-month horizon) at the customer level.
- Improve forecast accuracy and manage change in customer forecast.
- Performs analysis/reports to carry out what if scenarios related to inventory management, stock outs and safety stock.
- Manage data entry of customer order and invoices in SAP.
- Responsible for inventory monitoring for specific customers and elaboration of action plans to optimize inventory level with partners.
- Manage the flow of EDI and Advances Ship notices (ASN) with customer logistics team.
- Coordinate with warehouse teams and productions teams to make sure inventory is in place to meet customer demand and delivery schedule.
- Interface with the logistics team to ensure on time delivery, you will also manage appointment on customer portal to finalize deliveries.
- Manage and oversee the goods and clearance with customer brokerages.
- Lead, coordinate, and interact directly with customers on supply chain improvement initiatives such as On Time in full (OTIF), Over, Shortage & Damage…
- Internal reporting on customers needs, orders, invoicing ...
- Following up on new product introduction working close to project team to ensure key milestone achievements.
- Leverage quantitative statistical analysis, data modeling and decision support tool to optimize supply chain cost, understand performance trends, mitigate risks, identify threats, and realize opportunities.
Requirements:
- 2-5 years of experience.
- Masters degree preferred.
- Knowledge about manufacturing and logistic process.
- Multi tasking (sales admin, logistics, finance).
- Excel, SAP, PowerPoint.
- Excellent communication skills.
- Detailed oriented (Analyzing, questioning and understanding).
- Customer oriented.
- Capable of dealing with multiple team interaction in a intercultural environment (sales, logistics, production mostly).
Loloi Rugs is a leading textile brand that designs and crafts rugs, pillows, and throws for the thoughtfully layered home. Family-owned and led since 2004, Loloi is growing more quickly than ever. To date, we’ve expanded our diverse team to hundreds of employees, invested in multiple distribution facilities, introduced thousands of products, and earned the respect and business of retailers and designers worldwide. A testament to our products and our team, Loloi has earned the ARTS Award for “Best Rug Manufacturer” in 2010, 2011, 2015, 2016, 2018, 2023, and 2025.
Security Advisory: Beware of Frauds
Protect yourself from potential fraud and verify the authenticity of any job offer you receive from Loloi. Rest assured that we never request payment or demand any sensitive personal information, such as bank details or social security numbers, at any stage of the recruiting process. To ensure genuine communication, our recruiters will solely reach out to applicants using an @ email address. Your security is of paramount importance to us at Loloi, and we are committed to maintaining a safe and trustworthy hiring experience for all candidates.
The Logistics Coordinator will be involved in both inbound and outbound logistics in a supporting role of the team that is in place today. The role will be involved with inbound freight bookings and related costs, including tracking tariff expenses related to international inbound shipments.
Outbound logistics involved both domestic and international shipping based on carrier rates and customer carrier preferences. A knowledge of typical freight terms and contracts is preferred.
Monthly spend analysis is necessary for expense reporting to leadership. This requires assimilation of data from multiple sources and synthesizing the data so that the output to leadership is concise, yet informative.
Responsibilities
- Work with department leadership to track inbound freight spending related to ocean, air, drayage, and duty/tariff cost
- Review inbound freight invoices for accuracy – invoice reviews will include emails, invoice files, and the COUPA purchasing system
- Develop inbound freight reporting
- Schedule outbound freight pickups and/or obtain freight rates while working with customer service team members and distribution shipping team members
- Perform Freight company invoice audits
- Carrier performance reporting
- Attend logistics planning meetings with supply chain partners
- Analyze carrier rates and transit times to select the best shipping method
- Carrier relations and escalations when necessary
Experience, Skills, & Ability Requirements
- College Degree preferred with a supply chain focus
- 1-3 years of experience working in logistics, in leu of a bachelor’s degree
- Basic M.S. Excel skills and the ability to adapt to new systems
- Preferred candidates will have experience with the ACE Portal and with CTPAT Requirements
- Preferred experience with Transportation Management System (TMS) logic
- Must have excellent communication skills via email, in-person, virtual meetings, and over the phone
What We Offer
- Health, dental, and vision benefits
- Paid parental leave
- 401(k) with employer match
- A culture of meritocracy that fosters ongoing growth opportunities
- A stable, growing family-owned company that looks after its employees
Loloi Rugs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.
Job description:
The Commercial Development Coordinator/Specialist plays a key role in supporting commercial operations, sales analytics, intercompany coordination, and cross-functional project execution. This position provides visibility into commercial performance, ensures accurate data and reporting, supports growth initiatives, and serves as a critical communication link between Planning, Customer Service, and Sales.
Key Responsibilities
- Coordinate commercial projects and growth initiatives across Sales, Engineering, Operations, Finance, and Product Line teams.
- Develop and maintain sales, backlog, intercompany, and market performance dashboards; ensure data accuracy in SAP, CRM, and reporting tools.
- Manage and coordinate intercompany sales transactions, documentation, KPIs, and alignment with corporate procedures.
- Analyze market, product, and competitor data to support commercial strategy and decision-making.
- Manage and route website-generated sales leads; track conversion metrics and digital inquiry trends.
- Support marketing and sales initiatives, including product documentation, training materials, and executive presentations.
- Act as the communication bridge between Planning and Customer Service, providing clear production plan updates and delivery visibility.
- Support continuous improvement initiatives and optimization of commercial systems and processes.
- Coordinate customer-facing training courses and related logistics.
Qualifications
- Bachelor’s degree in Engineering, Business, Finance, Supply Chain, or related field.
- 3–5 years of experience in commercial operations, sales analytics, project coordination, or customer-facing sales/support roles.
- Strong analytical and technical skills; intermediate to advanced Excel proficiency required.
- Experience with SAP, CRM systems, and business reporting tools.
- Excellent communication, organization, and cross-functional collaboration skills.
Preferred Qualifications
- Engineering degree with Power Systems emphasis (BSEE preferred).
- Experience with e-commerce, digital content, or online lead management.
Role: Supply Chain Specialist
Location: Dallas, TX
Type: Contract
Duration: Long Term
Experience in the aerospace industry is required.
Basic Qualifications (Required Skills/Experience)
- 3+ years of experience in Supply Chain and/or Materials Management
- Knowledge of supply chain strategies (e.g., inventory reduction, kitting, supplier consolidation, optimum flow, lead-time reduction, warehouse inventory management).
- Experience and proficiency with Microsoft Office (Excel, Outlook, PowerPoint)
Preferred Qualifications (Desired Skills/Experience):
- Experience working in a fast-paced and deadline-driven environment
- Experience working with Supplier Management, Supply Chain, and/or Procurement practices and processes
- Communication skills, collaboration, and customer focus are critical to be successful in the role
- Experience using or applying metrics to measure performance against projects to ensure high quality performance
Best Regards,
Rupesh Kumar
Lead –Team Talent Acquisition
ALTEN Calsoft Labs
2890 Zanker Road, Suite 200, San Jose, CA 95134
D :
E:
FOLLOW US @ Twitter | Linkedin | Facebook |
Role Overview
This is a senior, enterprise-scale leadership role responsible for architecting and transforming end-to-end supply chain planning from the ground up. The role owns enterprise planning, demand generation, and supply chain systems strategy, serving as the ultimate product and technology leader for planning capabilities.
The mandate includes modernizing and redesigning the digital planning ecosystem, upgrading online systems, and building a scalable, integrated supply chain infrastructure that seamlessly connects manufacturing operations and fabrication facilities (FABs).
This role combines long-term strategy creation with hands-on execution and requires deep technical fluency across supply chain architecture, planning systems, and manufacturing operations.
Core Responsibilities
Enterprise Planning & Demand Ownership
End-to-end ownership of:
- Demand planning and forecasting (market-driven and historical trend analysis)
- Inventory management and optimization
- Supply planning enablement
- Capacity planning aligned with manufacturing expansion
- Order orchestration and development
- Order fulfillment within a complex manufacturing environment
Develop high-quality demand signals by:
- Analyzing market trends, macro signals, and historical data
- Building predictive models to understand supply constraints
- Ensuring accurate forecasts to drive optimal inventory levels
- Aligning demand with what can be realistically manufactured
Sell only what can be built — with clear visibility into availability, lead times, and arrival timelines.
Supply Chain Architecture & System Modernization
- Redesign and modernize the end-to-end supply chain digital ecosystem
- Upgrade and enhance core online planning systems
- Architect planning systems and processes from scratch where required
- Build an internally connected supply chain linking:
- Manufacturing operations
- Fabrication facilities (FABs)
- Distribution and fulfillment networks
- Design scalable systems capable of supporting production volumes in the millions of microprocessing chips
- Develop multi-year technology roadmaps for enterprise planning
- Implement modern planning platforms, automation, AI/ML, and advanced analytics
- Drive ERP-integrated planning transformation and legacy system modernization
- Establish strong data governance and master data integrity
Manufacturing Expansion & Capacity Planning
- Support significant manufacturing footprint expansion, including new plant builds
- Assess how plant expansion impacts future capacity planning and supply constraints
- Develop factory start plans aligned with enterprise demand
- Enable scenario modeling to optimize factory efficiency and investment decisions
- Align planning outputs with long-term financial and operational strategy
Leadership & Organizational Development
- Lead and develop a team of 10–30+ professionals, including senior managers
- Operate as a “leader of leaders,” developing strong sub-leaders
- Define future skill requirements for modern planning organizations
- Establish structured approaches for upskilling and capability transformation
- Drive modernization of processes, governance, and DevSecOps capabilities
This is not a pure people-management role. The successful candidate must be technically credible and capable of challenging architectural decisions and influencing cross-functional technical direction.
Transformation & Change Management
- Lead enterprise-wide supply chain transformation initiatives
- Drive adoption of modern systems and new ways of working
- Act as the bridge between business, IT, operations, and manufacturing
- Ensure strong communication and training strategies across global teams
About American Meat Companies:
American Meat Companies was founded by Ron and Mariellen Day in a small meat locker in Anaheim, California. From our very modest beginnings in 1975, American Meat Companies has grown to become one of the largest meat purveyors in Southern California and has expanded to a brand new state-of-the-art facility in Dallas, Texas.We produce a full line of steaks, hamburger patties, pork chops, and poultry items, and we make them to your specifications.
We know meat. And it’s all we do. We are passionate about quality and we are extremely proud of the reputation we have earned over the past 46 years.
2nd Shift Industrial Maintenance Tech Job Summary:
Under the supervision of the Facilities & Maintenance Manager, you will be responsible for setting up, installing, repairing, and maintaining production/manufacturing equipment and machinery for a new start-up facility. Inspects equipment for proper functioning and performs preventative maintenance duties per manufacturer's specifications. Diagnosis equipment malfunctions and makes repairs or adjustments as needed. Responsible for assuring all work performed meets Product Safety and Quality, Employee Safety, and Legality of Policies and Procedures.
Essential Duties and Responsibilities:
1. Follow specifications of blueprints, manuals, and schematic drawings; install, maintain and repair
equipment, machinery, physical structures, and plumbing/electrical systems.
2. Inspect, measure, and test equipment while in operation visually (using electrical and electronic equipment) and auditory (listening for unusual sounds from machines or equipment) to detect malfunction, wear, misalignment, or other problems. Inspect used parts to determine changes in dimensional requirements.
3. Discuss/diagnose machine problems with the Maintenance Supervisor, Production Supervisor, Production Superintendent, Plant Manager, or other maintenance workers. Inform appropriate management personnel of equipment and parts needs.
4. Dismantle defective machines and equipment and install new or repaired parts. Reassemble and test machines.
5. Clean and lubricate shaft, bearings, gears, and other parts of machinery.
6. Install and repair electrical apparatus, such as transformers, wiring, and electrical and electronic components of machinery and equipment.
7. Layout, assemble, install and maintain pipe systems and related hydraulic and pneumatic equipment. Repair and replace gauges, valves, pressure regulators, and related equipment.
8. Install, program, and repair automated machinery and equipment, such as robots or programmable controllers.
9. Set up and operate machine tools, such as lathe, grinder, drill, and milling machine, to repair or fabricate machine parts.
Other Duties and Responsibilities:
1. Repair and maintain the physical structure of the establishment and perform preventative maintenance functions.
2. Assist production personnel in change-over and set-up procedures.
3. Attend safety classes/seminars as periodically scheduled.
Decision Making & Problem Solving: Responsible for troubleshooting, diagnosing, and repairing production equipment, including but not limited to industrial blenders, industrial mixers, automated packaging equipment, robotic equipment, pumps, valves, and pressure vessels.
Good Manufacturing Practices: Interprets GMP and HACCP regulations into Company and product-specific practices.
Production Support: Accountable for the efficient installation, maintenance, and repair of Electrical Controls and Mechanical machinery. Equipment includes but is not limited to Hydraulics Combo Dumpers, Meat Blenders, Grinders, Freezers, Scales, Labelers, Case Sealer, Baggers, Seasoning equipment, etc.
Project Management: Engages in cross-functional activities and collaborates across boundaries to ensure successful project implementation. Gathers information to interpret needs, assess requirements, and take the initiative to identify sound solutions through the application of expertise and knowledge. Must have a very strong customer service orientation with a high sense of urgency.
Quality System Compliance: Ensures the requirements of the Quality System, the Quality System Regulation (USDA, FDA), and other relevant standards are fulfilled.
Safety: Enforces Company safety policies and procedures. Responsible for the safe operation and performance of Maintenance and Facility.
Technical Documentation/Communication/Processes: Knowledge of preventive maintenance procedures / Total Productive Maintenance. Prior experience in Computerized Maintenance Management Systems.
Training & Development: Complete training and documentation thereof, in line with Company policies and procedures.
Other Compliance: Works to ensure compliance with all applicable laws and regulations issued by OSHA, EPA, Labor & Employment Law, and other federal, state, and local regulations, including Lock-out/Tag-out, confined spaces, and personal protection regulations.
Job Requirements (Education, Work Experience, Certifications, Skills)
Education: High school or equivalent (Required), Technical Degree (Preferred), technical training, or equivalent years' experience acceptable in place of formal education. Must be computer literate with proficiency in using CMMS systems.
Work Experience: Minimum five (5) years of industrial maintenance experience in manufacturing (Food Preferred); strong in precision maintenance, electro-mechanical troubleshooting, and other industrial skills to include pneumatic and hydraulic system knowledge with; experience with mechanical systems (e.g., gear boxes, chains, sprockets, motors, seals, bearings), product manuals (e.g., reading and applying knowledge to make repairs), troubleshooting mechanical breakdowns (pinpointing and fixing breakdowns), and reading mechanical drawings (e.g., hydraulics, pneumatics); Experience with electrical systems to include low voltage control circuits, motor circuit controls, VFD s, PLC troubleshooting knowledge (Rockwell PLC/HMI knowledge), and electrical safety systems required.
Certifications: OSHA 40 (Preferred)
Skills:
Ability to communicate effectively with a variety of individuals.
Ability to work in a fast-paced environment.
Ability to reason, negotiate, instruct, persuade, or speak with others.
Ability to pay close attention to detail.
Strong interpersonal skills and judgment in communicating with staff.
Receptive to management development suggestions and willing to seek additional knowledge to facilitate job growth.
Excellent written and oral communication skills.
Proven ability to juggle multiple tasks simultaneously.
Ability to interpret HR regulations, safety rules, operating and maintenance instructions, and procedures manuals.
Ability to solve complex problems.
Fully competent to a high degree in mechanical knowledge.
Ability to troubleshoot electrical controls.
Ability to follow verbal and written instructions, as well as interpret pencil sketches and diagrams.
Ability to read ladder logic and use it to troubleshoot systems.
Other Duties and Responsibilities:
May be required to work overtime, evenings, or weekends to complete work. May be required to work flexible shifts, including on-call.
Other duties and tasks as assigned.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 2nd Shift
- Holidays
- Possible Overtime
- Weekends as needed
Work Location: In person
Frontline Source Group has partnered with a client in the transportation industry that is seeking an experienced Senior Procurement Specialist to lead complex sourcing initiatives and procurement operations. This role is ideal for a procurement professional with experience managing federally funded projects, vendor negotiations, and large-scale competitive solicitations.
The Senior Procurement Specialist will oversee the full procurement lifecycle, including sourcing strategy, solicitation development, contract administration, supplier performance management, and regulatory compliance.
Key Responsibilities
- Lead procurement strategies for complex, high-value acquisitions including goods, services, and construction-related projects.
- Manage the full lifecycle of competitive solicitations including RFPs, RFQs, and RFBs.
- Partner with internal stakeholders to define project scope, specifications, and procurement plans.
- Develop scopes of work, bid specifications, evaluation criteria, and solicitation documents.
- Coordinate proposal evaluations and facilitate evaluation committees.
- Conduct market research, cost analysis, and pricing reviews to ensure best-value procurement outcomes.
- Lead vendor negotiations related to pricing, service levels, and contract terms.
- Draft and administer contracts, amendments, and change orders.
- Monitor supplier performance, delivery timelines, and compliance with contractual obligations.
- Ensure procurement activities comply with federal procurement regulations and requirements related to federally funded programs.
- Maintain procurement documentation and ensure audit-ready records.
- Support internal and external audits related to procurement activities.
- Utilize ERP or procurement systems such as Oracle, SAP, Lawson, or similar platforms to manage purchasing activities.
- Prepare procurement reports, spend analysis, and supplier performance metrics for leadership.
Qualifications
- Bachelor’s degree in Business Administration, Supply Chain Management, Public Administration, or related field (or equivalent experience).
- 10+ years of progressive procurement or strategic sourcing experience.
- Experience managing complex sourcing initiatives, vendor negotiations, and contract administration.
- Background in transportation, transit, government, or highly regulated industries.
- Experience with federal procurement regulations and federally funded contracts.
- Strong knowledge of strategic sourcing, supplier management, and cost analysis.
- Experience with FTA-funded procurements or public transit agencies preferred.
- Professional certifications such as CPIM, CSCP, CPPB, CPPO, or CPSM are a plus.
- Experience using ERP/MRP systems (Oracle, SAP, Lawson, or similar).
What Our Client Offers
- Competitive salary + cost-of-living bonus
- Paid time off and company holidays
- Comprehensive healthcare plans
- 401(k) retirement plan
About Us:
Loloi Rugs is a leading textile brand that designs and crafts rugs, pillows, and throws for the thoughtfully layered home. Family-owned and led since 2004, Loloi is growing more quickly than ever. To date, we’ve expanded our diverse team to hundreds of employees, invested in multiple distribution facilities, introduced thousands of products, and earned the respect and business of retailers and designers worldwide. A testament to our products and our team, Loloi has earned the ARTS Award for “Best Rug Manufacturer” in 2010, 2011, 2015, 2016, 2018, 2023, and 2025.
Security Advisory: Beware of Frauds
Protect yourself from potential fraud and verify the authenticity of any job offer you receive from Loloi. Rest assured that we never request payment or demand any sensitive personal information, such as bank details or social security numbers, at any stage of the recruiting process. To ensure genuine communication, our recruiters will solely reach out to applicants using an @ email address. Your security is of paramount importance to us at Loloi, and we are committed to maintaining a safe and trustworthy hiring experience for all candidates.
As the Data Analyst, Strategic Insights & Visualization you will play a dual role within our data organization: you will be the primary storyteller for our business performance, but you will also be a hands-on technical practitioner responsible for the integrity of our reporting suite. You won’t just build dashboards; you will define the metrics that drive our strategy. Whether it’s untangling a complex business logic request, auditing data quality in our Power BI apps, or partnering with business leaders to prioritize their roadmaps, you will lead with data. If you are a proactive problem-solver who loves to turn raw numbers into actionable business narratives, this is the role for you.
Responsibilities
Technical Execution
- Reporting & Visualization: Act as the primary resource for building and maintaining Power BI reports and dashboards. Personally manage the end-to-end deployment of Power BI Apps, ensuring high performance and intuitive user experiences.
- Metric Logic: Write and optimize the SQL and DAX required for complex business logic. Work with the data engineering team to pull the necessary data across source systems. Take ownership of metric definitions to ensure consistency across all departments, from ERP inventory tracking to Ecommerce sales performance.
- Support & Triage: Manage the support queue for reporting incidents. Investigate data discrepancies, perform root cause analysis on quality issues, and ensure that our "source of truth" remains accurate and trusted by the organization.
Leadership & Operations
- Data Governance: Lead the development and maintenance of the enterprise data dictionary and business glossary. Ensure that all technical terms are translated into clear business language for non-technical stakeholders.
- Quality Control: Define and implement data quality rules and readiness scoring. Monitor data freshness and completeness, proactively alerting the engineering team when pipelines impact reporting SLAs.
- Security & Access: Help define access control and data security within the reporting environment, ensuring that users have the appropriate permissions and that sensitive data is protected according to company standards.
Stakeholder Collaboration
- Business Liaison: Act as the primary bridge between the data team and business leaders. Translate vague requests ("we need better inventory insights") into clear technical requirements and prioritized project milestones.
- Domain Prioritization: Participate in quarterly planning to sequence requests for Ecommerce, ERP, and Operations. Collaborate with the AI/ML team to prioritize use cases and define KPIs for advanced analytics initiatives.
- Self-Service Enablement: Conduct work sessions with business users to promote BI tool adoption and empower departments to perform their own ad-hoc analysis.
Experience, Skills, & Ability Requirements
- Bachelor’s degree in Business Analytics, Statistics, Information Systems, or equivalent professional experience
- 3+ years of hands-on experience in a Data Analyst or Business Intelligence role, preferably supporting Ecommerce or Retail operations.
- Proven track record of translating complex business requirements into robust, automated analytic reports and dashboards.
- Strong SQL skills and the ability to write complex queries to extract and transform data
- Proven proficiency in Power BI and DAX; experience managing Power BI service, workspaces, and app deployments.
- Strong understanding of data modeling concepts, specifically Star Schema and dimensional design.
- Experience with Microsoft Fabric or the Azure data stack.
- Proactive attitude toward data quality and a "details-matter" mindset when auditing reports.
- Excellent communication skills with the ability to explain complex data trends to executive stakeholders.
- Familiarity with Tableau.
- Microsoft Certified: Power BI Data Analyst Associate (PL-300).
- Experience modeling datasets (such as inventory, sales, or web performance) to identify trends, correlations, and performance gaps.
- Knowledge of basic Python for advanced forecasting or data manipulation.
What We Offer
- Health, dental, and vision benefits
- Paid parental leave
- 401(k) with employer match
- A culture of meritocracy that fosters ongoing growth opportunities
- A stable, growing family-owned company that looks after its employees
Loloi Rugs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.
Customer Success Specialist
AED123 provides businesses and organizations with Automated External Defibrillator (AED) services. 43 lives have now been saved by the AEDs we manage. Founded in 2019, we are on a mission to save thousands of lives while building a durable, high-growth business. We are nearly doubling in size every year and are adding to our Customer Success Team to support that growth.
WHO YOU ARE
You are smart, motivated, detail oriented, and strong in customer communication. You take pride in doing things the right way and keeping data clean and accurate. You are quick on your feet, organized, and capable of juggling multiple priorities without dropping details.
You want your work to be meaningful. You are energized by supporting customers, solving problems, and improving processes. You are excited to be part of a fast-growing company and contribute beyond just your job description.
You want to work from an office and be part of a high-performing, in-person team. (We have a new office in the Design District.)
THE ROLE
The Customer Success Specialist will be our 24th full-time employee and the 5th member of our rapidly growing Customer Success Team. You will take ownership of customers after the sales process, ensuring smooth onboarding, accurate data management, proactive communication, and ongoing AED compliance.
This role is operational, customer-facing, and process-driven. It requires strong judgment, follow-through, and attention to detail.
RESPONSIBILITIES
Manage Accounts
- Review exception reports to ensure AEDs are compliant and ready for use
- Set up accounts and AEDs accurately in internal systems
- Follow the playbook while identifying opportunities to improve processes and technology
Modify Customer Agreements
- Manage updates and changes to service agreements
- Maintain accurate customer and AED data in Salesforce and QuickBooks
- Escalate issues appropriately and ensure follow-through
Serve Customers
- Build relationships with customers and understand their operational needs
- Proactively address questions and concerns to enhance satisfaction and retention
- Prep equipment for customers
Team & Special Projects
- Support the Customer Success Manager and CEO on process improvements
- Assist with special projects as the company grows
- Provide extra bandwidth to teammates when needed
QUALIFICATIONS
- Bachelor’s degree from a reputable university
- 2+ years of experience in a customer-facing, operations, or administrative role
- Strong attention to detail and organizational skills
- Excellent written and verbal communication skills
- Comfort with Microsoft Office and web-based software (Salesforce experience a plus)
- Good judgment and follow-through
- Ambition, enthusiasm, and genuine excitement about our mission
PACKAGE
- Competitive base salary
- Bonus
- Full benefits (medical, dental, vision)
- 401(k) with company matching
- Stock options
- Onsite role in the Design District
This is a high-responsibility role inside a fast-growing company with real impact. The work directly supports life-saving equipment placed in businesses across the country.
Program / Delivery Manager – Property Engagement Platform (PEP)
Location: Addison, TX (Hybrid- 3 days on-site)
Duration: 12 Month Contract (High likelihood of extension)
Rate: $65-85/hr (Final compensation will be based on experience and skills)
Overview
Our client, a global hospitality leader, is seeking a Program / Delivery Manager to support the continued rollout and enhancement of their Property Engagement Platform (PEP) — a cloud-based property management system used across thousands of hotel locations worldwide.
PEP powers the day-to-day operations of our clients’ properties, supporting workflows such as guest check-in, housekeeping operations, property services, billing, and operational reporting. The platform is currently deployed across thousands of hotels globally, with ongoing development focused on supporting more complex international and luxury properties that require advanced features such as localization, regulatory compliance, and expanded operational functionality.
This role will support the delivery and coordination of development work between product teams and an external development vendor, ensuring features move smoothly from product concept through development, testing, and release.
This is a hands-on delivery role focused on managing the flow of work, coordinating cross-team dependencies, and providing clear reporting on program progress.
Responsibilities
- Manage the delivery lifecycle for new features and enhancements within the PEP platform.
- Coordinate development work between product teams, engineering teams, testing groups, and external development vendors.
- Track feature progress from initial product intake through development, sprint execution, and release.
- Manage Jira workflows, ensuring work items are properly tracked and moving through the development lifecycle.
- Build and maintain Jira dashboards to monitor program health, sprint progress, and delivery metrics.
- Analyze Jira data and delivery trends to identify risks, bottlenecks, or delays.
- Coordinate across multiple workstreams and ensure cross-team dependencies remain aligned.
- Facilitate sprint planning, backlog refinement, and release readiness activities.
- Identify risks, blockers, and issues across workstreams and drive resolution.
- Prepare executive-level reporting and status updates for program leadership.
- Support continuous improvement of delivery processes across the program.
Required Skills & Experience
- ~8+ years of experience in program management, delivery management, or technical program management within a software development environment.
- Strong experience managing Agile or iterative software delivery programs.
- Hands-on experience using Jira for delivery management, backlog tracking, and reporting.
- Experience building Jira dashboards and interpreting delivery metrics.
- Proven ability to coordinate across multiple teams and stakeholders in a matrixed environment.
- Strong organizational and problem-solving skills with the ability to manage competing priorities.
- Excellent communication skills, including the ability to present program updates to leadership.
Preferred Qualifications
- Experience working with vendor development teams or third-party engineering partners.
- Experience supporting enterprise SaaS platforms, operational systems, or large-scale technology implementations.
- Experience creating executive reporting, delivery dashboards, and program updates.
- Familiarity with large enterprise technology environments supporting global users.