Jobs in Cypress, TX

Your initial post of duty will be determined at the time of the final job offer and will be based on the operational needs of the U.S. Secret Service.

Recruitment Incentive: Applicants may be eligible for a $40,000 recruitment incentive in accordance with regulatory requirements. Click apply for complete details on the recruitment incentive details and eligibility.

At their core, those who join the Secret Service are courageous, intelligent, strong and determined. A diverse team capable of balancing our investigative mission and fulfilling our protective legacy. Proven to be worthy of trust and confidence. Be tomorrows Secret Service.

During the course of their careers, special agents carry out assignments in both investigations and protection and may be assigned to multiple duty stations throughout the U.S. and abroad. Duties include:

• Providing protection for various protectees.
• Conducting criminal investigations pertaining to financial obligations of the United States.
• Planning and implementing security designs for National Special Security Events.

This is no ordinary job, and our special agents are no ordinary individuals. Show us you have the talent and background we need, and well show you the rewards that come with being a special agent in the U.S. Secret Service. We invite you to become part of our elite team. Explore a career that will take you to new heights while you serve your country with honor, distinction and pride.

Requirements

• U.S. citizenship is required
• Possess a current valid drivers license
• Carry and use a firearm. Maintaining firearm proficiency is mandatory.
• Must be at least 21 years old at the time of application and under 40 at referral. Exceptions may apply for those with current or prior service in federal law enforcement positions covered by special retirement provisions. The Secret Service has determined that age is essential to the performance of this position.
• You must obtain a Top Secret Clearance and retain it during your career.
• Possess uncorrected visual acuity of no worse than 20/100 binocular, possess corrected visual acuity of 20/20 or better in each eye.
• Hearing loss, as measured by an audiometer, must not exceed 25 decibels (A.S.A. or equivalent I.S.O.) in either ear in the 500,1000 and 2000Hz ranges.
• Submit to a drug test prior to your appointment and random drug testing while you occupy the position.
• Complete 13 weeks of intensive training at the Federal Law Enforcement Training Center(FLETC) in Glynco, GA and 18 weeks of specialized training at the James J. Rowley Training Center in Laurel, MD.
• Sign a mobility agreement stating your willingness to accept assignments anywhere within the United States and overseas.
• Certify that you have registered with the Selective Service System or are exempt from having to do so, if you are a male applicant born after December 31, 1959.

• Customer Interactions:
  
  • Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
  • Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.

• Quality Service:
  
  • Uphold the organization's philosophy of extraordinary customer relations.
  • Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.

• Problem Resolution:
  
  • Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
  • Document all member interactions meticulously following established procedures.

• Healthcare Knowledge
  
  • Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
  • Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.

• Operational Excellence
  
  • Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
  • Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.

• Performance Metrics:
  
  • Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.

• Compliance and Ethics:
  
  • Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
  • Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.

• Tools and Systems:
  
  • Use multiple systems/screens while assisting callers effectively
  • Navigate CRM, EMR/EHR, and ticketing platforms effectively

• Experience:
  
  
  • Fluency in both Spanish and English (spoken and written) is required.
  • Minimum of two (2) years of customer service or healthcare member-interaction experience.
  • Previous call center experience and/or prior experience in the health insurance industry (preferred).

• Education:
  
  • High School Diploma or GED required.

• Skills:
  
  • Outstanding written and verbal communication skills.
  • Proven analytical and problem-solving abilities.
  • Ability to respond concisely and clearly to customer queries.
  • Strong critical thinking and problem-solving skills.
  • Typing speed of at least 35 WPM with a 5% or lower error rate.

• To thrive in this remote role, you'll need:

• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.

• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.

• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.

• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.

• Tech-Savvy: Comfort with technology and ability to learn new systems quickly.

• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.

• Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.

• Adaptability: Ability to adapt to changing technologies and procedures while working remotely.

• Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
• Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
• Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
• Career Growth: Abundant advancement opportunities within the organization.
• Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
• Unique Perks:
  
  • Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
  • Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.

What You’ll Do:

As an Assistant Service Center Manager (ASCM), you are the right hand of the Service Center Manager. You are

responsible for taking the lead in helping build a high-performance team capable of differentiating Valvoline Instant Oil

Change’s (VIOC) service experience from all other providers. In addition to working on cars and taking care of our

guests, you will advise, train, and supervise hourly employees.

At VIOC, “It all starts with our people.” Creating a diverse and welcoming workplace with team members from varied backgrounds and experiences is our highest priority. People of color, women, LGBTQIA+, veterans, and persons with disabilities are strongly encouraged to apply.

The perks and benefits we’ll provide you*:

• Competitive weekly pay - $19.25 per hour
• Paid on-the-job training – No previous automotive experience is required
• Flexible work schedule: No late evenings or holidays
• Paid time off (PTO), and holiday pay
• Tuition and certification assistance and access to a FREE online university
• Medical and prescription drug coverage – with Health Savings Account contributions
• Dental, vision, and 401(k) savings plans – 100% match up to 5%
• We promote from within – a commitment we are passionate about
• Back-up Child and Elder Care
• Company provided uniforms and tools
• 50% discount on Valvoline Instant Oil Change automotive services

*Terms and conditions apply, and benefits may differ depending on location

How you'll make a difference:

• Perform oil changes and additional car maintenance services
• Assist the Service Center Manager (SCM) in the daily operation and oversight of the service center
• Deliver a positive first impression to each guest with a warm and friendly greeting
• Build trust and win repeat, loyal customers
• Support the SCM with inventory, labor management, and financial performance of the service center
• Mentor, lead, and train the team to optimize their development
• Help maintain a clean, well-organized service center and facilitate a safe and secure working environment
• Become familiar with Environmental, Health & Safety compliance and other policies and procedures

What you'll need to succeed:

• Six months of supervisory experience required, preferably in a retail environment
• Knowledge of cash handling, facility, and safety control policies and practices
• Ability to occasionally lift up to 50 pounds
• Be able to stand for extended periods of time and climb stairs
• Comfortable working in a non-climate-controlled environment
• Have full mobility and can twist, stoop, and bend
• High school diploma or equivalent
• English fluency in reading, writing, and speaking

How you'll advance in your career:

At Valvoline Instant Oil Change (VIOC), your roadmap to career advancement is limitless! Click here to learn more and

to hear from some of our ‘Vamily’ members. With an award-winning training program, commitment to safety, and fair

and honest values, we’re here to help you reach every milestone.

Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email to make a request for reasonable accommodation during any aspect of the recruitment and selection process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

***Multiple Openings***

As a dedicated Quality Property Reinspector , you will ensure a quality property repair estimate and valuation product by focusing on targeted areas to continuously calibrate the reinspection process, validates reported findings and provides an objective subject matter expert (SME) knowledge to the Property Claims community and Third-Party vendors. Drives USAA’s financial strength by measuring and reporting estimate accuracy for Property Claims and Third-Party vendors.

This is a field-based role that will require you to reside and work within one of the following regions: San Antonio, TX, Austin, TX, Dallas/Ft Worth, TX, or Houston, TX . Candidates who are willing and able to work in the following regions: San Antonio, TX, Austin, TX, Dallas/Ft Worth, TX, or Houston, TX are encouraged to apply. Relocation assistance is not available for this position.

What you’ll do:

• Measures property estimates accuracy and efficiency through conducting thorough, timely re-inspections/audits of property and property repair estimates, and reports on payment accuracy and compliance by method of inspection (Staff, PDRP, Independents and Third-Party vendors).
• Reports reinspection/audit findings on estimate accuracy and compliance by method of inspection (Staff, PDRP, Independents and Third-Party vendors) for corporate score cards.
• Assesses the health of property estimating through participation in ad-hoc and market audits, working closely with Claims stakeholders to identify areas for improvement.
• Provides objective, proactive, and actionable feedback of Physical Damage (PD) policy, procedures and regulations to the Claims Stakeholders and Third-Party vendors.
• Creates awareness and drives understanding of Property adjusting and estimating procedures by delivering a work product that is consistent and compliant with policy, procedures, and regulations to Claims Stakeholders.
• Serves as a Property Adjusting SME on property estimating through post audit calibration meetings, ride-a-longs with other Property employees inspecting property, training materials, Property Director teleconferences and Property Champion teleconferences.
• Applies expert knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages, USAA property estimate/repair process and procedures.
• Provides support for the presentation, discussion, and auditing of diagnostic estimates within key regional markets, contributing to the assessment of estimate quality. During a catastrophe, or post event, performs property reinspections for catastrophe claims with a minimum of 28 consecutive days during the catastrophe event or post event. Requires working time requirement of 7 consecutive days, 7:00AM 7:00PM, member time.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you’ll have:

• High School Diploma or General Equivalency Diploma.
• 2 years relevant property field adjusting experience.
• Experience writing estimates in Xactimate and XactAnalysis.
• Knowledge and experience of property claims contracts.
• Knowledge of property construction and structural repair techniques.
• Working knowledge of Microsoft Office applications (Outlook, Word, Excel).

What sets you apart:

• Previous experience managing TPA estimating, QA, Audits.
• Strong analytical skills with demonstrated ability to perform root cause analysis and provide useful insights.
• 4+ recent years writing Dwelling estimates in Xactimate and XactAnalysis.
• 4+ recent years of working property claims contract knowledge.
• Experience working with both internal and external partners/suppliers.
• Willingness to travel at least one week per month.
• Currently reside or work within any of the following regions: San Antonio, TX, Austin, TX, Dallas/Ft Worth, TX, or Houston, TX.

Physical Demand Requirements:

• Ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.
• Ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.
• Ability to crouch and stoop to inspect confined attic spaces and go beneath homes into crawl spaces.
• Meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.

​ The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation range: $77,120-$147,390.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on .

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• 
  
• Evaluates and improves upon existing manufacturing processes. Assists supervisors and production team members in resolving manufacturing process problems.
  
• Produce and maintain support documentation to control processes and costs while maintaining quality. Includes: Manufacturing processes, time studies, CNC programming, tooling, tool design, machinery or related equipment as needed.
  
• Plans and implements process engineering activities for new product development and current product support. Facilitates smooth transition of projects from Engineering to Manufacturing, including analyzing and planning workflow, space requirements, equipment layout, work instructions and preventative maintenance procedures.
  
• Justify new or replacement tooling, machines and equipment. Prepare capital authorization requests and manage installation and start-up.
  
• Act as the first point of contact for shop floor manufacturing issues.
  
• Act as training person for specialized processes and machine operators.
  
• Assist and support in environmental, health and safety programs and requirements.
  
• Assist and support plant and facility maintenance.
  
• Provide Make vs. Buy analysis and standard cost estimates.
  
• Create and maintain routings.
  
• Create and maintain shop floor work instructions.
  
• Create rework orders for the shop floor.
  
• Proficient at utilizing the latest SolidWorks 3D solid modeling software for fixture and tooling design.
  
• Proficient at utilizing the latest Mastercam CAM software for CNC program creation and verification.
  
• Proficient at reading and interpreting geometric dimensions and tolerances (GD&T).
  

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• Bachelor's degree (or equivalent) in manufacturing engineering, mechanical engineering, or industrial engineering.
  
• 5 years' experience in specifying manufacturing processes, machining equipment and tooling, and CNC programming experience.
  

• 
  
• Must be able to communicate and work effectively with vendors and team members at all levels.
  
• Hands-on machining experience is a plus.
  

• 
  
• Physical demands are typical of an office position including extended periods of sitting, extensive use of a personal computer and telephone.
  
• Position requires movement around the facilities.
  
• Factory floor support is imperative.
  
• Occasional handling of material and components.
  
• The physical requirements of the job are related to some testing in the engineering lab, field service activities that can be part of the job assignments or handling component parts in the plant during a quality inspection.