Jobs in Corrales, NM

Job title:

Service Coordinator

Location:

Albuquerque, NM

Reports to:

Service Operations Manager

Summary of the position:

This position is responsible for all incoming phone calls and emails from end users, technicians and other company personnel relating to requests for service. Key functions will include reviewing, reconciling, processing, and closing out field service and shop operations jobs / projects. Further, will support scheduling projects and service technician assignments. Goal is to facilitate the closing jobs through collection of required information from service technicians or elsewhere, to ensure invoicing is completed in an expeditious and timely manner.

Duties and responsibilities:

• Responsible for answering incomingcalls to the service department.
• Handle internal and external customerinquiries as they pertain to specific work orders, jobs,projects
• Prepare servicequotes based on internal and external customer needs
• Scheduling ServiceTechnicians for servicejobs and projectswith a goal to achieve85% billable rate or higher.
• Scheduling servicevisits to ensure we meet our PM Agreement commitments.
• Coordination of the calls with the customers verbally and throughemail on a continuous basisto ensure we are meeting the customer’s expectations, and they remain informed as projects and service jobs progress
• Responsible for closingfield service and shop jobs / projects:
• Capturing ALL requiredinformation (service labor hours, parts consumed, costing)for each service/ shop job
• Reconciling work ordersagainst actual costs
• Submitting completed work orders to accounting for processing of invoices
• Assist scheduling field and shop technicians to specific jobs or projects
• Input work order data into ERP system
• Track assigned projects– ensure completedtimecards, work orders are submittedfrom technicians in a timely manner
• Work with Parts Coordinators to determine costingand availability of outsourced parts in order to quote and schedule work
• All other dutiesas required to support superiorcustomer satisfaction
• This is a dynamicposition as responsibilities may be addedor removed as necessary
• Communicationwith all departments within the HAC will occuron a regular basis. The depts includeParts, sales and will be expected to assist in covering for other team members when the need arises

Education:

• Associates Degree a plus
• High School Diploma or equivalent (Related Industry experience may be considered in lieu of education requirements)

Professionalexperience:

• Minimum of 3 years’experience with administration functions
• Proficiency in Microsoftproducts Key behaviors:
• Process driven– assertive
• Self-starting
• Analytical thinking
• Demonstrated abilityto solve problemswith customer satisfaction as a focus
• Excellent communication skillsboth verbal and written
• Ability to multitask – manage multipleprojects
• Goal-oriented
• Customer-focused
• Drive to succeed
• Team player
• Field ServiceExperience on Sullairproducts a plus
• Familiar with SAP ERP & Salesforce CRM a plus

Direct reports:

• N/A

The successful candidate is responsible for complying with Hitachi Global Air PowerUS Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Hitachi Global Air Power US is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.

• Identify opportunities to improve current changeover practices.
• Determine longest-lead tasks and develop process standards.
• Partner with team leads to optimize resource allocation.
• Design pre-changeover preparation strategies.
• Coach teams in treating changeovers with the same rigor as production, including scheduling, resource planning, and issue escalation.
• Create best-practice methods for clearing longest-lead items.
  
  

• Collaborate with FSQ partners to determine risk rankings and cleaning requirements.
• Build understanding across teams about why each cleaning task is performed.
• Identify and eliminate over-cleaning where appropriate.
• Create or update standard task flows to accelerate changeovers while maintaining safety and effectiveness.
  
  

• Identify pain points and investigate the underlying reasons for cleaning tasks.
• Explore equipment, process, or tooling changes that simplify cleaning.
• Evaluate potential capital investments and present recommendations to engineering.
• Implement viable non-capital improvements.
• Conduct responsible, data-backed experiments to validate new ideas.
  
  

• Benchmark cleaning and changeover practices from other sites or industries.
• Incorporate best practices from non-traditional sources (e.g., dental cleaning tools, vehicle detailing processes, automated wash systems).
• Adapt external insights to develop safer, faster, more effective internal cleaning methods.
  
  

• Bachelor’s degree (Engineering or Technical field preferred) and at least 5 years of related manufacturing experience
  
  

• High school diploma and at least 10 years of related manufacturing experience
• Working knowledge of manufacturing data systems (e.g., asset management, storeroom systems, quality tracking, ERP, safety/environmental systems)
• Demonstrated ability to apply foundational manufacturing systems and utilize operational standards
• Effective verbal and written communication skills
• Proven ability to coach teams, utilize standards, and apply continuous improvement principles
  
  

• Formal Lean or Continuous Improvement training
  
  

• Continuous Improvement Methodologies
• Effective Communication Skills
  
  

About the Role

As Quality Manager, you will set, own, and elevate the standards that guide product and process quality. You will develop and communicate site quality policies, lead and coach a quality team, and maintain a compliant and effective quality management system aligned to ISO 9001 and AS9100. You will partner across operations, engineering, and supply chain to drive continuous improvement, reduce the cost of quality, and strengthen customer satisfaction using structured, data‑driven methods.

Responsibilities

• You will establish and socialize quality standards and procedures so products and processes meet defined benchmarks.
• You will administer and improve the quality management system, monitor progress against quality goals, and facilitate formal reviews.
• You will lead problem solving and corrective actions using approaches such as root cause analysis, 8D, SPC, and CAPA to address customer, internal, and supplier issues with both immediate containment and durable solutions.
• You will guide activities that include inspection and visual standards, control of nonconforming material, and Material Review Board decisions.
• You will evaluate incoming material, in‑process quality, and finished goods, and work with operations to strengthen capability and stability.
• You will plan and execute continuous improvement initiatives that include value stream mapping, cost reduction, and waste elimination while capturing and standardizing best practices.
• You will manage required documentation under ISO 9001 and AS9100 and internal procedures, including PPAPs, control plans, process flow diagrams, FMEAs, measurement system and gage studies, and SPC charts.
• You will prepare and present clear, actionable reporting on quality metrics, trends, and risks to site and corporate stakeholders.
• You will engage customers and suppliers on quality concerns, audit readiness, systemic improvements, and joint action plans, representing the organization with credibility and a solutions mindset.
• You will lead, develop, and empower the quality team through coaching, training, and clear objectives.

Qualifications

• You hold a bachelor’s degree and at least six years of relevant experience in manufacturing quality with demonstrated ownership of site or business unit results.

Required Skills

• You have comprehensive knowledge of quality concepts and principles and apply them with sound judgment and independence.
• You are fluent in ISO 9001 and ideally AS9100 and comfortable producing and maintaining core quality documentation such as PPAP, control plans, process flows, FMEAs, MSA and gage studies, and SPC.
• You are a strong people leader who sets direction, coaches for performance, and builds collaborative relationships across operations, engineering, supply chain, and with customers and suppliers.
• You think analytically, communicate clearly in writing and in person, and use a structured approach to problem solving and continuous improvement.
• You are comfortable with data and reporting and with standard quality and business systems.
• Experience influencing budgets, strategic planning, and procedural change is beneficial.
• You have the ability to review and work with ITAR‑controlled technical data and documents.

Preferred Skills

• Experience influencing budgets, strategic planning, and procedural change is beneficial.

Pay range and compensation package

We offer a competitive compensation package with performance‑based incentives, comprehensive benefits, retirement programs, and professional development.

Equal Opportunity Statement

We are an equal opportunity employer. All qualified applicants will receive consideration without regard to any protected characteristic.

Work Authorization

This role involves access to ITAR‑controlled technical data. Eligibility to work with such data is required.

As a Famous Footwear Seasonal Associate, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store culture where customers say, \"I'll take it\" and are loyal to your store, our brands, and our company. You are a team player, celebrating individual and team successes. You are committed to staying informed about trends and sharing that knowledge with customers, ultimately building engaging customer experiences. Most importantly, you LOVE shoes and regardless of your style, you help every person who enters the store experience a little bit of that Famous Feeling.

• Ace Retail Operations: You'll ensure daily store tasks (pricing, shipment processing, fulfillment and inventory) are dialed in, keeping the store running like a tightly laced sneaker. Utilizing our company standards as a framework for success, you'll deliver on our goal of keeping the store clean, organized, and all our famous styles easily shoppable.
• Be a Famous Culture Influencer: Champion our Famous culture with pride by embodying the behaviors that power our Customer Connection. You'll provide stellar customer engagement, leaving customers wowed with consistently top-notch experiences powered by your attentiveness and determination to deliver them the styles and brands they crave.
• Elevate to Your Goal-Crushing Era: You'll bring your best to each day; take accountability for your effort and its impact on Famous Footwear's overall performance. You'll review store performance and drive sales with purpose and urgency to achieve goals. Every shoe sale counts! As a 'goal-getter', you deliver clear, concise and timely communications to the entire store team and employ active listening to ensure understanding among teammates.
• Act with Integrity: Your high standards will keep you sticking to company policies and procedures. Always acting with integrity, you'll be open to and seek feedback to improve your skillset and further your professional development!
• Bring the Positive Vibes: Embrace diversity and inclusivity as our team superpower, upholding a work environment where every associate feels included and respected. Maintain a positive and proactive mindset, even in the face of challenges, you're the type of person to uplift and support others. To help others be their best, you'll help your teammates be their best selves by assisting with training and development when needed.
• Be a Shoe-off: You are shoe-obsessed (no judgment.) When a customer enters the store, you're a shoe sleuth on the hunt for the perfect styles to suit their needs. It brightens your day to make shoe recommendations and ensure our customers leave the store with the perfect fitand that Famous Feeling.

Essential Functions: Other responsibilities may be performed as needed to ensure the needs of the business are met. Overtime hours may be required to meet business needs.

• Our Shoe Discounts. No matter your style, we've got your perfect fit covered with a 30% Associate Discount across Caleres's retail stores Famous Footwear, Naturalizer, Sam Edelman, and Allen Edmonds.
• Relaxed Dress Code & Small Team Environment. You will be a valued member in a supportive and hands-on setting. Our relaxed dress code policy lets you showcase your authentic self while you work.
• Daily Access to Pay. Love an early pay day? Get paid as you earn (without the fees) with Dayforce Wallet.
• Ease of Transferring Locations. We have over 850 store locations you can easily transfer within.

• High School Diploma/GED
• Able to build constructive and effective relationships within store
• Demonstrates an ability to communicate positively with store associates at all levels
• Must exercise independent judgment and discretion partnering with Store Sales Manager and/or Assistant Managers, as needed
• Working knowledge of general retail practices and procedures
• Ability to work effectively within a team
• Ability to work a flexible schedule to meet the needs of the business, including holidays, nights, weekends and extended hours

• Ability to regularly lift up to 40 lbs. from floor level to above shoulder height utilizing appropriate equipment and safety techniques
• Ability to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Ability to be mobile on the sales floor for extended periods of time

• 
  
• Pay for Truck Driver is $24 an hour
  
• CDL Driver will run Monday Friday; weekends off
  
• Driver schedule 7am-4pm
  
• Moderate touch of freight,
  
• Truck Driver will use pallet jack/dolly
  
• CDL Driver will run Local - Home daily
  
• Weekly pay
  
• Manual Transmission
  

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• 12 months verifiable Class A truck experience in the last 3 years.
  
• Manual Transmission.
  
• Valid DOT Med card
  
• Acceptable MVR and Accident History.
  
• Good Work History