Jobs in Columbus Delaware County, OH
1,064 positions found — Page 9
Atlas Medstaff is currently seeking candidates in the RN, Med/Surg profession for a 16 week contract in the Columbus, Ohio area. Atlas Medstaff is a premier staffing firm dedicated to matching outstanding talent with exceptional opportunities. Our commitment to excellence and our consultative approach has helped us become a premier leader in the staffing industry.
*Estimated compensation package based on a usual week of work, inclusive of taxable hourly wage and expected weekly travel expenses. The payment package is not a guaranteed salary or promise of payment, and does not include taxes, insurance, or other deductions that may occur. Subject to all terms and conditions of the employment offer.
Benefits:
Every job with Atlas MedStaff offers a rich benefits package that includes: Comprehensive Health, Dental and Vision insurance. 401k with matching after 6 months. Telehealth services for ease of use when an office visit isn’t feasible. Voluntary Term Life and Dependent Life coverage. Voluntary Term Life and Dependent Life coverage as well as In Hospital Cash Plans.
About Atlas MedStaff:
We think your recruiter and your travel healthcare agency should care about you. Our team has lots of crazy ideas like that. Like co-founders who are transparent, a tight-knit community for our travelers, creating content that tells *your* story, and helping you find adventure.
Every Atlas traveler gets an Atlas Adventure™, an adventure that is uniquely *you*. Skiing, mountain climbing, skydiving, or even just a weekend at a spa or tickets to a concert you can’t wait for.
We have been ranked #1 by BluePipes as the best travel healthcare agency. And received the distinction of being the highest-rated travel healthcare staffing agency by Great Recruiters. Both of those recognitions are fueled by real reviews by real travel nurses and allied healthcare professionals that work with our team.
Atlas has been recognized as one of the fastest-growing companies in the country by INC; the fastest-growing staffing company in the country, and the fastest-growing healthcare staffing company in the country by Staffing Industry Analysts; and we recently received the AMN Perfect Partner Award. Many of these recognitions we have won multiple times.
Awards are great, but it's our travelers — our people — that we are most proud of. And every Atlas traveler is part of our team. You may not be in the office (heck, we’re not either since a lot of our team has been working remote since the pandemic), but you are part of the Atlas Community.
If you don’t have this kind of relationship with your current recruiter and travel nurse agency, maybe it’s time you try one that’s a little bit different.
We’re here for you.
What will your Atlas Adventure™ be?
Profession: RN
Requirements: BLS
Desired Start Date: 2026-03-23
Facility Type: Level I Trauma Teaching and Cancer Facility
Assignment Type: Travel
Estimated Pay Package: $1862.46
Why Clinicians Choose FlexCare
Less hassle, more control: one recruiter, transparent pay, and concierge-level support that anticipates your needs. Start faster, stay supported, and keep working where and the way you want. That's why 300,000+ clinicians choose FlexCare.
Benefits Of Working With Us
- Single Point of Contact for All You Need
- Priority job access
- Peace of mind with first offer = best offer guarantee
- Clinical Support
- Extra ways to earn through bonuses
FlexCare's robust benefits package for all travel assignments includes:
- Medical, Dental, and Vision Insurance
- Flexible Spending Account and Dependent Care Flexible Spending Account
- 401k with employer matching
About FlexCare:
FlexCare is an award-winning nationwide leader in travel nursing, allied health, and therapy talent management solutions for top healthcare facilities throughout the U.S.
Since 2006, FlexCare has been committed to helping address critical personnel needs in healthcare, ensuring facilities have access to the best clinical talent to meet patient needs while unlocking career opportunities for travel clinicians and supporting them to provide the highest level of patient care possible.
For clinicians, we open doors to rewarding travel assignments with top facilities nationwide, backed by dedicated support every step of the way. For healthcare facilities, we provide access to exceptional talent when and where they need it most.
We are more than a staffing agency – we're a trusted healthcare partner who builds meaningful relationships to improve lives, advance careers, and set the standard for excellence in healthcare talent management.
What Makes FlexCare Different:
- Single Point of Contact for All You Need: Our clinicians always have a dedicated recruiter who handles everything, saving them time, reducing their stress, and building lasting relationships.
- Fast-Track to Travel Platform: Our platform offers our clinicians an all-in-one hub for finding assignments, managing credentials, and streamlining their travel careers.
- Pay Package Peace of Mind: We present our clinicians with the best offer, up front. Eliminating the back-and-forth and uncertainty, and ultimately placing them into an assignment, faster.
- Award-Winning Team That Goes Above & Beyond: Our clinicians have an entire team of healthcare experts, ranked top in the industry, to support their success, from payroll to clinical support to compliance.
FlexCare pushes beyond healthcare staffing through our high-touch, high-results approach. We’re leaders in healthcare talent management who focus on what matters most - matching the right clinicians with the right facilities to deliver quality patient care.
FlexCare's robust benefits package for all travel assignments includes:
- Medical, Dental, and Vision Insurance
- Flexible Spending Account and Dependent Care Flexible Spending Account
- 401k with employer matching
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.
Job Description Summary:
This position ensures delivery of evidence-based practice by professional nursing personnel and other staff in designated areas of responsibility. He/She plans, organizes, directs and evaluates the unit's delivery of evidence-based patient care in a cost-effective manner, providing leadership and clinical management to members of the health care team. He/She participates in integration of the Nursing Philosophy along with the mission, vision, values, goals and objectives of OhioHealth in unit operations.
Responsibilities And Duties:
50% Patient Care:
1. Assists the Manager in accountability for ongoing delivery of patient care in area(s) of responsibility; assures application of the nursing process by Registered Nurses in the clinical setting (assessment, planning, implementation and evaluation); assures documentation of patient care in the medical record. Addresses concerns and resolves problems. Uses data from various sources to initiate continuous quality improvement within the department/unit. Coordinates nursing care in collaboration with other healthcare disciplines and assists in integrating services across the continuum of health care. Ensures nursing practice in a safe environment. Participates in process improvement activities and root cause analysis investigations. Assists the Manager with fiscal responsibility at the unit level.
2. Assists Manager with planning, assessing, implementing and evaluating patient care as appropriate to department/unit.
3. Assists Manager with planning, reviewing and coordinating staffing time schedules and allocating staff as appropriate for volume and patient care needs. Assists Manager in daily staffing plans.
4. Assists Manager to coordinate nursing care with other health care disciplines across the continuum of health care.
25% Operations and Personnel Management:
1. Maintains daily unit operations including the status of staffing, patient visits and/or admissions, discharges and transfers, serving as a resource to department/unit staff to guide patient care delivery.
2. Participates in recruitment, selection, retention and evaluation of personnel. Participates in staff performance via written performance appraisals and disciplinary procedures. Ensures appropriate orientation, training, competence, continuing education, and professional growth and development of personnel. Maintains staff records.
3. Assists manager in planning and contributing to fiscal management of unit by utilizing human and material resources and supplies in an efficient, cost effective manner. Assists Manager in development and implementation of services.
15% Professional Development and Leadership:
1. Practices as colleague with medical staff, other members of the interdisciplinary team, and other disciplines to initiate and support collaborative and cooperative clinical management practices. Actively participates in interdepartmental relationship building.
2. Contributes to development of self and staff through orientation and continuing education. Participates in identification of learning needs of staff.
3. Participates in collection, analysis and use of data for quality and process improvement activities at the unit level.
4. Provides leadership and clinical management through clinical practice, supervision, delegation, and teaching as delegated by Manager and/or Director.
5. Facilitates staff attendance at meetings and educational programs; supports staff with shared decision making activities. Ensures registered nurse participation in decision making at the unit level. Participates on Shared Governance Councils as a voting member.
6. Actively participates in hospital committees and decision making.
7. Continues professional self-development and education. Maintains professional competencies by attending educational and leadership programs, participation and leadership in professional organizations. Seeks appropriate professional certification.
8. Recognizes and assists manager in assessing impact and plan strategies to address diversity, cultural competency, ethics and the changing needs of society. Ensures delivery of culturally competent care and healthy, safe working environment.
9. Serves as patient safety coach.
10% Research and Evidence-Based Practice:
Supports evidence-based practice by participation and encouraging staff involvement in nursing evaluative research activities at the department level.
The major duties/ responsibilities and essential functions listed above are not intended to be all-inclusive of the duties, responsibilities and essential functions to be performed by associates in this job. Associate is expected to all perform other duties as requested by supervisor.
As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.
The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time
Minimum Qualifications:
Bachelor's Degree (Required)BLS - Basic Life Support - American Heart Association, RN - Registered Nurse - Ohio Board of Nursing
Additional Job Description:
May require advance training in specialty areas. Specialized knowledge in nursing process and clinical skills. Demonstrated skills in interpersonal relationships, verbal and written communication and nursing practice standards. Skills in computer applications as appropriate to area(s) of responsibility.
2-3 years nursing experience in related or similar areas of responsibility. Previous leadership experience such as precepting, charge role, clinical lead role, mentoring, department committee leadership or facilitation of meetings.
Work Shift:
Evening
Scheduled Weekly Hours :
40
Department
Surgical Unit 4
Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
Job Details
- Gross Weekly Pay: $1835.28 - $1928.52
- Starts: 2026-04-20
- Assignment Length: 16 Weeks
- Shift: Overnight shift.
- Hours Per Week: 36
- Job Quantity: 3
- Type: Travel
- City: Columbus
- State: OH
At CrossMed Healthcare Staffing, we aim to create lasting impressions wherever we go. Embark on your healthcare traveler journey with us and discover the CrossMed advantage. We offer competitive pay packages, comprehensive benefits, an in-house clinical team, and dedicated recruiters committed to your success. Our goal is to become the preferred staffing provider by delivering top-notch customer service. Join us and experience the difference firsthand!
Benefits:
- Competitive weekly pay
- Insurance (Health, Dental, Vision)
- Life Insurance
- 401(k)
- Referral Bonus
- Reimbursement for Licensure & CEU’s
- Refer-a-Friend Bonus Program
- EAP Program
Qualifications:
- At minimum 1 - 2 years’ experience preferred
- Graduate from an accredited school
- Certifications may be required based on facility requirements
- Physical abilities – remain in a stationary position, move and lift equipment (50-100 lbs), pushing, bending and pulling
- Communication and collaborates with physicians and other health team members
- Provides and coordinates patient care with other health team members
- Monitors patients’ responses to interventions and reports outcomes
- Administers medications as ordered with appropriate documentation
- Monitor and evaluates patients before, during, and post procedure depending on unit
- Shares on-call responsibilities with a 30-minute response time if required
- Maintains cleanliness of rooms and adequate stock of supplies
- Transports patients as needed
- Performs other duties as assigned
Required Skills:
- Interpersonal Skills – ability to work with diverse personnel (professional and support staff) while maintaining a positive demeanor and professional appearance.
- Technical Skills - the ability to grasp, push/pull, and move while assisting with procedures or operating departmental equipment.
- Cognitive Demands - capable of managing frequent interactions with the public and customers and meeting deadlines under pressure. Comfortable working under occasional close supervision or independently.
- Sensory Skills - keen visual understanding and practical communication abilities.
About CrossMed Healthcare:
CrossMed Healthcare specializes in connecting Allied traveling health professionals with exceptional travel assignments across the country. Our team helps healthcare professionals explore various opportunities, whether in hospitals, clinics, or other healthcare facilities, while offering personalized support throughout the entire assignment process. With a commitment to quality and efficiency, we strive to make the journey of finding and securing travel assignments as seamless as possible for our valued healthcare professionals. Join the CrossMed team today and embark on a rewarding and adventurous career in healthcare!
Enjoy benefits:
-24/7 Support: from finding a contract, to sourcing housing, locating travel arrangements and everything in between we're there to help you!
-Health, Dental, and Vision Insurance + 401K plans
-Earn up to a $500 referral bonus for friends who complete their assignment!
-Explore the country with a variety of contracts in various settings
Job Details
- Gross Weekly Pay: $1835.28 - $1928.52
- Starts: 2026-04-20
- Assignment Length: 16 Weeks
- Shift: Overnight shift.
- Hours Per Week: 36
- Job Quantity: 3
- Type: Travel
- City: Columbus
- State: OH
At CrossMed Healthcare Staffing, we aim to create lasting impressions wherever we go. Embark on your healthcare traveler journey with us and discover the CrossMed advantage. We offer competitive pay packages, comprehensive benefits, an in-house clinical team, and dedicated recruiters committed to your success. Our goal is to become the preferred staffing provider by delivering top-notch customer service. Join us and experience the difference firsthand!
Benefits:
- Competitive weekly pay
- Insurance (Health, Dental, Vision)
- Life Insurance
- 401(k)
- Referral Bonus
- Reimbursement for Licensure & CEU’s
- Refer-a-Friend Bonus Program
- EAP Program
Qualifications:
- At minimum 1 - 2 years’ experience preferred
- Graduate from an accredited school
- Certifications may be required based on facility requirements
- Physical abilities – remain in a stationary position, move and lift equipment (50-100 lbs), pushing, bending and pulling
- Communication and collaborates with physicians and other health team members
- Provides and coordinates patient care with other health team members
- Monitors patients’ responses to interventions and reports outcomes
- Administers medications as ordered with appropriate documentation
- Monitor and evaluates patients before, during, and post procedure depending on unit
- Shares on-call responsibilities with a 30-minute response time if required
- Maintains cleanliness of rooms and adequate stock of supplies
- Transports patients as needed
- Performs other duties as assigned
Required Skills:
- Interpersonal Skills – ability to work with diverse personnel (professional and support staff) while maintaining a positive demeanor and professional appearance.
- Technical Skills - the ability to grasp, push/pull, and move while assisting with procedures or operating departmental equipment.
- Cognitive Demands - capable of managing frequent interactions with the public and customers and meeting deadlines under pressure. Comfortable working under occasional close supervision or independently.
- Sensory Skills - keen visual understanding and practical communication abilities.
About CrossMed Healthcare:
CrossMed Healthcare specializes in connecting Allied traveling health professionals with exceptional travel assignments across the country. Our team helps healthcare professionals explore various opportunities, whether in hospitals, clinics, or other healthcare facilities, while offering personalized support throughout the entire assignment process. With a commitment to quality and efficiency, we strive to make the journey of finding and securing travel assignments as seamless as possible for our valued healthcare professionals. Join the CrossMed team today and embark on a rewarding and adventurous career in healthcare!
Enjoy benefits:
-24/7 Support: from finding a contract, to sourcing housing, locating travel arrangements and everything in between we're there to help you!
-Health, Dental, and Vision Insurance + 401K plans
-Earn up to a $500 referral bonus for friends who complete their assignment!
-Explore the country with a variety of contracts in various settings
Coast Medical Service is a nationwide travel nursing & allied healthcare staffing agency dedicated to providing an elite traveler experience for the experienced or first-time traveler. Coast is featured on Blue Pipes' 2023 Best Travel Agencies and named a 2022 Top Rated Healthcare Staffing Firm & 2023 First Half Top Rated Healthcare Staffing Firm by Great Recruiters. Please note that pay rate may differ for locally based candidates. Please apply here or contact a recruiter directly to learn more about this position & the facility, and/or explore others that may be of interest to you. We look forward to speaking with you!
About Coast Medical Service:
Coast Medical Service is a customer driven healthcare staffing company focused on per diem and travel nursing opportunities in Greater Los Angeles. At Coast, we pride ourselves on our unrelenting commitment to customer service, allowing nurses and hospitals to focus on what they do best: providing world class healthcare to patients.
Since 1979, Coast Medical Service has worked hard to provide RN’s a professionally and financially rewarding experience in a personally fulfilling work environment. We are fanatical about improving the quality of healthcare. We focus on your expectations to find the assignments that will best suit your needs. Our RN’s can enjoy many benefits, including:
- Flexible Schedule
- Personalized Attention
- High Pay
- Ability to choose from multiple assignments
- Work alongside top professionals in world class facilities
Ready to start your next travel adventure? LRS Healthcare offers a full benefits package, 24/7 support, and a responsive, traveler-first culture. What are you waiting for? Apply today!
Qualifications:
- 2 year of recent experience in area of specialty preferred
- Valid license and/or certification in state of practice, if applicable
- Demonstrated ability to maintain high level of professionalism during stressful times
- Valid Driver's License
- Background and drug screen
Benefits:
- Health, Dental, and Vision Insurance
- Customized Housing Options
- Life and Disability Insurance
- 401(k) with Employer Match
- Certification & Licensure Reimbursement
- Generous Referral Bonus Program
- Weekly Direct Deposit
- 24/7/365 Support
Ready to learn more? Apply today to start your Travel Adventure with LRS Healthcare!
About LRS Healthcare - Nursing:
At LRS Healthcare, we match skilled nursing professionals with top facilities nationwide. We know the healthcare industry never stands still, and neither do we. Our team of specialized recruiters professionals will help you find the travel healthcare job you’ve always wanted. And when you do, we’ll be there to support you whenever you need us, every step of the way.
About Pulse Healthcare Services:
Today, PHC specializes in providing broad spectrum of health care professionals in the areas of Nursing, Advanced Nursing, Physicians, Allied health care services and Behavioral health services. In its niche market, PHC, has created a name for itself, and this creates many opportunities to tie up with other companies, both well established as well as new up and coming firms.
Profession: RN
Requirements: BLS;NIH
Desired Start Date: 2026-03-23
Facility Type: Short Term Acute Care Teaching Facility
Assignment Type: Travel
Estimated Pay Package: $1974.94
Why Clinicians Choose FlexCare
Less hassle, more control: one recruiter, transparent pay, and concierge-level support that anticipates your needs. Start faster, stay supported, and keep working where and the way you want. That's why 300,000+ clinicians choose FlexCare.
Benefits Of Working With Us
- Single Point of Contact for All You Need
- Priority job access
- Peace of mind with first offer = best offer guarantee
- Clinical Support
- Extra ways to earn through bonuses
FlexCare's robust benefits package for all travel assignments includes:
- Medical, Dental, and Vision Insurance
- Flexible Spending Account and Dependent Care Flexible Spending Account
- 401k with employer matching
About FlexCare:
FlexCare is an award-winning nationwide leader in travel nursing, allied health, and therapy talent management solutions for top healthcare facilities throughout the U.S.
Since 2006, FlexCare has been committed to helping address critical personnel needs in healthcare, ensuring facilities have access to the best clinical talent to meet patient needs while unlocking career opportunities for travel clinicians and supporting them to provide the highest level of patient care possible.
For clinicians, we open doors to rewarding travel assignments with top facilities nationwide, backed by dedicated support every step of the way. For healthcare facilities, we provide access to exceptional talent when and where they need it most.
We are more than a staffing agency – we're a trusted healthcare partner who builds meaningful relationships to improve lives, advance careers, and set the standard for excellence in healthcare talent management.
What Makes FlexCare Different:
- Single Point of Contact for All You Need: Our clinicians always have a dedicated recruiter who handles everything, saving them time, reducing their stress, and building lasting relationships.
- Fast-Track to Travel Platform: Our platform offers our clinicians an all-in-one hub for finding assignments, managing credentials, and streamlining their travel careers.
- Pay Package Peace of Mind: We present our clinicians with the best offer, up front. Eliminating the back-and-forth and uncertainty, and ultimately placing them into an assignment, faster.
- Award-Winning Team That Goes Above & Beyond: Our clinicians have an entire team of healthcare experts, ranked top in the industry, to support their success, from payroll to clinical support to compliance.
FlexCare pushes beyond healthcare staffing through our high-touch, high-results approach. We’re leaders in healthcare talent management who focus on what matters most - matching the right clinicians with the right facilities to deliver quality patient care.
FlexCare's robust benefits package for all travel assignments includes:
- Medical, Dental, and Vision Insurance
- Flexible Spending Account and Dependent Care Flexible Spending Account
- 401k with employer matching
About , Inc.
, Inc. is a leading online gifting and experiential commerce company with a family of iconic brands including , Harry & David, Cheryl’s Cookies, , Things Remembered, and more. Our mission is to inspire more human expression, connection, and celebration—powered by innovative customer experiences and a seamlessly integrated technology ecosystem.
Key Responsibilities
Strategic Technology Leadership
- In conjunction with the Business and Product Management, define and execute a multi-year technology vision and roadmap spanning:
- Customer Care platforms (CCaaS (Contact Center as a Service), CRM, customer accommodations, digital engagement, WFM and analytics
- Develop and execute Enterprise Order Management integrations for exception handling
- Collaborating with Product Management to develop AI & Virtual agents’ strategy and execution
- Align technology investments to measurable business outcomes including:
- CSAT / NPS improvement
- Cost-to-serve reduction
- CSRs end-to-end productivity improvements
- Establish scalable, API-first, cloud-native architecture aligned to enterprise standards.
Technology Platform & Solution Ownership
- Ensure reliable, secure, compliant, and scalable technology platform to deliver operational capability across:
- Voice, chat, email, SMS, and digital service channels
- Integrated order capture and exception handling
- Work collaboratively within IT (and business) on integrations across ERP, WMS, TMS, Digital Commerce, Payments, real-time Inventory visibility and enterprise data platforms to drive a seamless customer and agent experience
- Collaborate on Customer Center strategy, design, reliability, and optimization:
- IVR, call routing, telephony platforms
- Order exception management workflows
- Self-service and agent assisted transactions
- Ensure peak-readiness and high availability (99.9%+ uptime) across all platforms.
Delivery & Modernization
- Lead large-scale technology transformation programs including:
- CCaaS implementation & migrations
- CRM modernization
- Workforce forecasting, planning and scheduling solutions
- Autonomous agents and customer experience improvements
- Implement agile engineering practices with outcome-based delivery.
- Establish architecture standards for technology selection, deployment, lifecycle management, and technical governance.
- Support modernization initiatives leveraging:
- Intelligent call routing and speech recognition
- Predictive inventory analytics
- Automated order exception handling
Innovation& Intelligent Automation (AI/ML, Agentic AI, Bots)
- Support adoption of AI, machine learning, and intelligent automation across customer care.
- Support implementation of Agentic AI and autonomous workflow agents to:
- Address and resolve WIMO calls
- Resolve order exceptions
- Automate refunds, replacements, and adjustments
- Proactively manage inventory imbalances
- Assist agents with real-time recommendations and next-best actions
- Collaborate and support conversational AI, chatbots, voice bots, and virtual assistants to increase containment, improve personalization, and reduce cost-to-serve.
- Deploy predictive analytics and ML models for:
- Call volume forecasting
- Order risk scoring
- Inventory demand sensing
- Backorder prevention
- Establish foresight metrics, alerts and early-warning dashboards to anticipate service spikes, fulfillment bottlenecks, delivery and inventory constraints before customer impact.
- Partner with Data & Analytics to operationalize semantic-layer-driven intelligence into customer[1]care systems.
Operational Excellence & Reliability
- Own production support, incident management, and platform stability.
- Reduce incident rates and Mean Time to Resolution (MTTR).
- Ensure resilience, disaster recovery readiness, and business continuity.
- Optimize system performance to handle seasonal and promotional peaks.
Data, Analytics & Automation
- Enable analytics layer to help business improve:
- Call containment
- Forecast accuracy
- Agent productivity
- Customer and Agent experience
- Cost-to-serve
- Establish KPI dashboards measuring both technical and business performance impact.
Leadership & Cross-Functional Collaboration
- Build and lead high-performing engineering, architecture, and operations teams.
- Partner closely with:
- Product Management and Customer Care Operations
- Supply Chain & Fulfillment
- Digital Commerce
- Finance & FP&A
- Security & Compliance
- Influence executive stakeholders and participate in steering committee governance.
- Ensure alignment with enterprise Intake Planning and capital prioritization processes.
Qualifications:
Experience
- 10+ years of progressive senior technology leadership and management of enterprise platforms experience (Sr. Director or VP level).
- eCommerce environments ($1B+ revenue).
- Experience managing global teams (including off-shore development centers) and large technology portfolios.
Technical Expertise
- Deep knowledge of:
- CCaaS platforms (e.g., Dynamics, Genesys, Five9, NICE, Kodex)
- CRM platforms (e.g., Salesforce, Dynamics, Zendesk, ServiceNow)
- Workforce Management Solutions
- IVR and call/chat routing & optimization
- Strong understanding of:
- Cloud-native architecture
- API and microservices design
- Event-driven integration patterns
- Enterprise security and compliance standards
Leadership Competencies
- Strategic thinker with firm grasp on innovation and emerging technologies.
- Clear communicator with strong business acumen.
- Proven ability to influence C-level executives.
- Strong vendor negotiation and ecosystem management skills.
- Data-driven decision-maker with measurable results orientation.
- Exceptional team player with proven servant leadership style.
Education
- Bachelor’s degree in Computer Science, Engineering, Information Technology is required.
- Advanced degree preferred