Jobs in Chicago Illinois

Join Our Purpose-Driven Team at AnthroMed Education

About Us

At AnthroMed Education, we are dedicated to supporting K-12 students by providing specialized in-person therapy services that truly make a difference in their lives. We partner with schools across the country to deliver speech-language pathology, school social work and behaviorial, and occupational therapy that helps students thrive. As we grow and expand nationally, we're looking for a passionate Senior Talent Acquisition Specialist to help us build and strengthen our team of clinicians and help us expand our team of service providers. Our mission is simple: to create a positive and nurturing environment for the talented clinicians who make a lasting impact on children every day.

Why AnthroMed Education?

Working with AnthroMed is fast-paced, meaningful, and deeply rewarding. We were honored to be named to Inc. Magazine's list of the Fastest Growing Companies in America in 2024 and 2025, and we continue to grow and evolve as we expand our services. Our team enjoys competitive compensation, excellent benefits (including 100% paid health insurance premiums), and an environment that prioritizes professional development and personal growth. We are committed to supporting our team members and ensuring they have the tools and resources to succeed while making a real difference in the lives of the kids we serve.

Your Role: Building Our Team, Supporting Our Mission

Title: Senior Talent Acquisition Specialist – Special Education Services

Location: Chicago, IL

As a Senior Talent Acquisition Specialist at AnthroMed, your role will focus on expanding our team of speech-language pathologists, social workers, and occupational therapists. You will play a key role in connecting compassionate professionals with the schools and students who need them most. Here's what that looks like:

• Attracting Compassionate Talent: Use a variety of tools—such as job boards, LinkedIn, Indeed, referrals, and outreach emails—to attract applicants who share our commitment to making a difference.
• Connecting with Candidates: You'll be the first point of contact for potential candidates in speech-language pathology, social work, and occupational therapy, introducing them to opportunities within our school partners.
• Facilitating the Hiring Process: From initial outreach to job offers, you'll help guide candidates through the interview and selection process, ensuring we match the right professional with the right school and caseload.
• Building Relationships: You'll work closely with your leadership team to build meaningful partnerships with schools and ensure that our clinicians are fully supported every step of the way.
• Supporting a Smooth Onboarding Experience: Help ensure new hires have everything they need to get started, from securing documentation to liaising with state agencies for licensure and background checks.
• Contributing to the Bigger Picture: Assist with team projects and help streamline processes to continually improve our approach to team-building and therapy delivery.

What We're Looking For

We're seeking someone who is passionate about making a difference and committed to helping our team grow. You might be a great fit if you:

• A sharp minded, focused, well-spoken individual with an eye for detail and 1-2 years of experience in a professional recruiting, sales, or customer service environment. Alternatively, we are also willing to interview with trained Clinicians and/or former Special Educators who are interested in expanding the scope of their responsibilities in a professional services environment.
• Are entrepreneurial, resourceful, and enjoy finding creative ways to engage with new candidates.
• Have a genuine passion for special education or therapy services for children and are excited about supporting others who share that passion.
• Demonstrate high standards of integrity and professionalism, and willing to be held accountable to your tasks and goals necessary for long term success.
• Possess emotional intelligence, optimism, and a sense of humor—qualities that help you connect with candidates and our team.
• Have a Bachelor's degree (preferred) and ideally 3-6 years of experience in recruiting or staffing.
• Are flexible with your time and can manage peak workloads during busy times, knowing that there will be room for more flexibility during other times.
• Above all, we're looking for someone who is results-oriented and excited to contribute to a mission-driven culture that values excellence, growth, and support.

Compensation & Benefits

• The base salary for this position ranges from $51,000 to $69,000 per year
• AnthroMed also offers industry leading incentive pay and commission compensation with potential to significantly increase your total compensation.
• Full-time employment benefits offered by AnthroMed Education include:
• 100% Coverage of Employees individual Medical Insurance premium
• Unlimited PTO + 4 weeks of built in time off each year
• Dental Insurance (PPO or HMO) and Vision Insurance
• Flex Spending Accounts (healthcare, dependent care, and pre-tax parking & transit)
• 401(k) with 100% employer match up to first 3.00% employee contribution
• 100% Employer sponsored Short-Term Disability and Basic Life Insurance
• Unlimited PTO + 4 Weeks of Built in Time Off Each Year
• Optional supplemental coverages include:
• Life Insurance, Critical Illness, and Accident Protection

Equal Opportunity Employer

At AnthroMed, we embrace diversity and are committed to creating an inclusive environment where everyone is respected and valued. We do not discriminate based on race, sex, sexual orientation, gender identity, religion, national origin, or any other characteristic protected by law.

Insight Global is seeking a Station Production Controller responsible for coordinating all maintenance activity at the Chicago station, ensuring aircraft are serviced safely, efficiently, and in alignment with the company's operational objectives. Acting as the key communicator and workflow manager, this role orchestrates maintenance tasks, aligns staffing and resources, and drives decision-making in a time‐critical environment. The position is 90% office‐based and 10% at the airport, requiring close coordination with MCC, Planning, Engineering, Supply Chain, and Ground Services to maintain station readiness and support aircraft reliability.

Day-to-Day:

• Act as the operational "conductor" for all station maintenance activities
• Coordinate scheduled & unscheduled tasks and required resources
• Lead daily station meetings, directing staff on priorities and workflow
• Maintain and update the Line Status Sheet Report
• Align work with fleet routing, maintenance plan, and commercial requirements
• Stage all parts/tooling/manpower before aircraft arrival
• Monitor aircraft arrival/departure times, gate/stand constraints, ground handling
• Maintain station capability data (skills, tooling, man‐hours, shift coverage)
• Adjust workloads based on production capacity, forecasts, and real-time events
• Communicate changes and maximize downtime for defect resolution
• Support OOS aircraft recovery planning
• Ensure compliance with FAA and internal requirements
• Prepare and deliver station performance metrics

Must-Haves:

• 5–7 years A&P Experience (aircraft maintenance; can be a lead, supervisor, or senior)
• Wide‐body experience
• FAA A&P Certificate (regulatory requirement)
• Excellent communication skills — must act as station "conductor"
• Basic Excel proficiency
• Comfortable working rotating shifts, nights, weekends, holidays
• High school diploma
• Valid driver's license or passport
• Ability to pass required background checks and TSA Security Threat Assessment (STA) in order to obtain an airport SIDA badge
• Strong problem solving, prioritization, and operational decision-making
• Experience leading a team or supervising support with aircraft maintenance

Type: Direct Placement

Location: On-site in Chicago, IL

Schedule: Fluctuating; Day and Night shifts. 12-hour shifts, 4 days on + 4 days off

Salary: $94,000–$126,500 depending on experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Consulting at CRA | Admired Leadership

At CRA | Admired Leadership, we specialize in Leadership Development and Strategic Communication, advising organizations and senior leaders on their toughest internal communication problems. This can include changes in leadership, policies, or organizational structure, employee engagement efforts, and crisis communication, among many other things.

CRA | Admired Leadership seeks top talent looking for a challenging and rewarding career in strategic communication consulting. Consultants participate in an immersive, hands-on apprentice program designed to build the skills and perspective needed to be successful in running their own businesses as CRA Managing Directors. Consultants, under the guidance of a Managing Director, analyze client problems and develop solutions using research based CRA | Admired Leadership methodology. Following orientation, Consultants begin working with colleagues and clients across a diverse set of experiences, receiving coaching and guidance along the way. Upon successful completion of the program, Consultants become Managing Directors, building their own business and team.

Essential Attributes:

• A passion for communication and human behavior
• An appreciation of the importance and nuance of successful client and colleague relationships
• An extraordinary work ethic in pursuit of excellence
• Curiosity and enthusiasm for solving unique problems, often with little context
• Unshakable confidence, tempered by the humility that learning requires
• An eagerness to operate in an entrepreneurial culture
• Systems thinking ability to connect initiatives across projects, creating scalable solutions that are greater than the sum of their parts
• Self-directed work style with a proactive approach to identifying and delivering additional value to clients and team members
• Exceptional organizational skills with innovative approaches to project management
• Ability to produce high-quality deliverables efficiently in a fast-paced environment
• Comfort with technology and willingness to incorporate AI tools to enhance productivity and client outcomes

"Consulting" looks different depending on the area of expertise and firm culture. At CRA, it means...

• Writing and editing. We work closely with our clients to craft messages that inform communication opportunities for their organization and often draft specific communications (e.g., organization-wide emails, Town Hall talking points) for executive leadership or projects.
• Directing research and feedback initiatives to understand the current state and advise on next steps to help clients reach their goals.
• Giving advice and counsel, either through coaching engagements or our work on larger projects.
• Managing projects and building relationships. In our lean organization, we not only get the work done but also develop client networks and manage our projects every step of the way. We build relationships first and look for opportunities to partner with clients with whom we enjoy working.
• Working alongside a range of different teams, often at the same time. A CRA Consultant is almost always managing multiple client engagements at the same time, ranging from working alongside teams and to working 1:1 with a particular leader as a coach and advisor.
• Managing delivery of agreed services and resources for diverse client portfolios with minimal supervision, balancing priorities and maintaining quality standards independently.
• Contributing to commercial and reputational success through relationship-building, thought leadership, and identifying new opportunities that create value for existing and potential clients.

As a consultant, you will jump right into challenging consulting engagements, including the development of corporate strategy messaging, leadership transitions, and all manner of institutional change. You will receive mentorship in every element of your professional development.

Applicants must be a licensed Occupational Therapist (OT) with direct experience working in K–12 school settings; candidates who do not meet this requirement should not apply.

Title: Occupational Therapy (OT) Clinical Support Lead

Location: Chicago, IL

About Us

At AnthroMed Education, we are dedicated to supporting K-12 students by providing specialized in-person therapy services that truly make a difference in their lives. We are a leading provider of in-person school therapy services and have an exciting, fast-growing Occupational Therapy practice that supports students in K-12 school settings. Our team is deeply committed to helping students thrive in schools and has created a mission-driven culture focused on investing in our clinicians and creating an enriching, supportive environment centered on caseload support and clinician development.

Why AnthroMed Education?

Working with AnthroMed is fast-paced, meaningful, and deeply rewarding. We were honored to be named to Inc. Magazine's list of the Fastest Growing Companies in America in 2024 and 2025, and we continue to grow and evolve as we expand our services. Our team enjoys competitive compensation, excellent benefits (including 100% paid health insurance premiums), and working in an environment that prioritizes professional development and personal growth. We are committed to supporting our team members and ensuring they have the tools and resources to succeed while making a real difference in the lives of the kids we serve.

The Role

We are seeking an Occupational Therapy Clinical Support Lead to be a new resource and in-house expert for our growing team of school-based OTs, and create supportive, high-touch environment that provides 1:1 support to help navigate the complexities of supporting students throughout the school year. This role is perfect for an experienced school-based OT who is passionate about mentorship, coaching and guiding other OTs on best practices, and building a team along the way. This role will also be assisting with sourcing and engaging new OTs through job boards, referrals, and associations. This is a unique opportunity to help accelerate the growth of our Occupational Therapy team, and strengthen our brand among OTs.

Responsibilities

• Provide individualized, ongoing support to a cohort of AnthroMed school OTs.
• Offer case consultations to OTs, including problem solving and practical guidance.
• Serve as a consistent and responsive point of contact for OT team members who require clinical guidance.
• Help create a welcoming environment for OTs entering a new school and build a culture of collaboration and belonging for AnthroMed's OT team. Share relevant therapy resources and therapy materials with AnthroMed OTs.
• Partner closely with the Talent Acquisition team to conducts interviews, offers, and clinician hires.
• Proactively source and engage Occupational Therapists (OTs) through university networks, job boards, referrals, and professional associations.
• Conduct full-cycle recruiting activities including candidate outreach, phone interviews, and initial screening of applicants to accelerate the growth of our Occupational Therapy practice.
• Develop programs and outreach initiatives that increase awareness of AnthroMed as a preferred employer for Occupational Therapists (OTs).
• Organize and lead virtual and/or in-person OT team check-ins, roundtables, and collaboration meetings.
• Partner with AnthroMed's Clinical Support Director to maintain high standards of therapy delivery by curate and share school-based OT tools, therapy activities, and resources to support OTs throughout the school year.
• Remain current with and share emerging best practices in school-based Occupational Therapy and share those best practices with our OTs in the field.

What We're Looking For

We're seeking someone who is passionate about making a difference and committed to helping our team grow. You might be a great fit if you:

• Active occupational therapy license (OTR/L) is required.
• Minimum 6+ years of school-based and pediatric occupational therapy experience.
• Previous mentorship, clinical leadership, or supervisory experience strongly preferred.
• Collaborative, compassionate, and resourceful with extremely strong communication skills.
• Passion for supporting and uplifting fellow OTs in a meaningful way throughout the school year.
• Possess emotional intelligence, optimism, and a sense of humor—qualities that help you connect with candidates and our team.
• Able to travel to visit our team of OT in-person, attend career fairs and events, etc.
• Flexible with your time and can manage peak workloads during busy times, knowing that there will be room for more flexibility during other times.
• A forward-looking leader who is results-oriented and excited to contribute to a mission-driven culture that values excellence, resourcefulness, and support.

Compensation & Benefits

• The base salary for this position ranges from $61,750 to $81,250 per year, with the potential to earn additional annual incentive pay.
• This is a full-time position, under which the employee will be eligible for the full-time employee benefits offered by AnthroMed Education

Benefits offered include:

• 100% Coverage of Employees individual Medical Insurance premium
• Unlimited PTO + 4 weeks of built in time off each year
• Dental Insurance (PPO or HMO) and Vision Insurance
• Flex Spending Accounts (healthcare, dependent care, and pre-tax parking & transit)
• 401(k) with 100% employer match up to first 3.00% employee contribution
• 100% Employer sponsored Short-Term Disability and Basic Life Insurance
• Unlimited PTO + 4 Weeks of Built in Time Off Each Year
• Optional supplemental coverages include:
• Life Insurance, Critical Illness, and Accident Protection

Vice President of Operations – Chicago, IL

Location: Chicago, IL (Relocation Required)

Compensation: $240K base + $205K bonus + benefits + relocation support

Employment Type: Full-time

About the Role

We are seeking a Vice President of Operations to lead and oversee all operational functions of a leading business aviation services organisation. This is a high-impact, executive-level role responsible for driving operational excellence, efficiency, and growth across core repairs, manufacturing, quality, and warehouse operations.

The VP of Operations will manage a team of senior leaders, streamline processes, ensure compliance with aviation standards, and align operational strategy with business goals. This is a hands-on leadership role requiring strong business acumen, technical knowledge, and proven experience in aviation operations.

Key Responsibilities

Strategic Operations Leadership

• Provide executive leadership for all operational functions, including core repairs, manufacturing, quality, and warehouse management.
• Develop and execute operational strategies to drive efficiency, cost control, and process improvements.
• Establish metrics and KPIs to monitor operational performance and ensure accountability across all departments.
• Collaborate with executive leadership to align operational initiatives with corporate strategy.

Team & People Management

• Lead and mentor senior operational leaders:
• Quality Manager
• Director of Manufacturing
• Warehouse Manager
• Build a culture of high performance, accountability, and continuous improvement.
• Ensure teams are trained, motivated, and aligned with organisational goals.

Core Repairs & Manufacturing Oversight

• Oversee core repair administration processes ensuring compliance with regulatory and industry standards.
• Drive manufacturing efficiency, capacity planning, and resource allocation.
• Implement process improvements and operational best practices to optimise throughput and quality.

Quality & Compliance

• Ensure adherence to quality management systems, regulatory standards, and internal policies.
• Monitor quality performance metrics and lead continuous improvement initiatives.
• Manage audits and inspections, proactively addressing compliance gaps.

Warehouse & Logistics Management

• Oversee warehouse operations, including inventory management, shipping/receiving, and logistics.
• Ensure optimal inventory accuracy, storage efficiency, and supply chain reliability.
• Implement operational systems to improve warehouse performance and visibility.

Financial & Business Performance

• Develop and manage budgets for operational functions.
• Monitor operational costs, identify efficiencies, and improve financial performance.
• Support strategic business decisions with operational insights and analytics.

Required Skills & Experience

• Proven executive leadership experience in aviation or technical operations, preferably in core repairs, manufacturing, and warehouse management.
• Demonstrated experience managing senior leaders and cross-functional teams.
• Deep knowledge of operational systems, processes, and aviation industry standards.
• Strong strategic thinking, problem-solving, and decision-making capabilities.
• Excellent communication, collaboration, and leadership skills.
• Ability to manage complex operations in a fast-paced, high-stakes environment.

Qualifications

• Minimum 10+ years of leadership experience in aviation operations or related technical industries.
• Proven track record in core repairs administration and operational excellence.
• Bachelor's degree in Engineering, Business, Aviation Management, or related field; advanced degree preferred.
• Experience driving process improvements and operational KPIs.

Why Join Us?

• Lead a dynamic and growing aviation services company.
• Competitive compensation and bonus package.
• Comprehensive benefits and relocation support for Chicago-based role.
• Opportunity to shape operations at an executive level with visibility across the organisation.

Travel

• Limited travel may be required for vendor visits, industry events, or corporate meetings.

Equal Opportunity

We are committed to creating an inclusive and diverse work environment and welcome applications from all qualified candidates.

IGT, where innovation meets entertainment on a global scale! We've recently leveled up—IGT Gaming and Digital have joined forces with Everi, creating a powerhouse in the world of gaming, digital experiences, and fintech solutions. From the casino floor to your mobile screen, we're all about delivering thrilling, responsible, and unforgettable gaming experiences. Whether it's spinning reels, placing bets, or powering secure payments, we bring the fun—backed by serious tech, deep player insights, and a passion for innovation. With a team of over 7,000 and a presence in 100+ countries, we're not just global—we're locally legendary. Our teams work closely with regulators, governments, and partners to ensure we play by the rules while pushing the boundaries of what's possible. If you're ready to bring your talent to a team that's shaping the future of entertainment, your next big move starts here. For more information, please visit or is looking for talented candidates to join our Game Development Studio! As a Mathematician, you will be responsible for writing and testing production code, while implementing mathematical logic for gameplay. You will be working with developers to create the best games in the industry.

Responsibilities

• Implement mathematical gameplay logic for prize determination to match the specifications of math design.
• Develop mathematical and statistical models for games; test table math models using Excel, Typescript, and other technologies for functionality and adherence to specifications.
• Work with cross-functional teams to ensure correct implementation of game math and to answer questions about math implementation.
• Develop and generate theoretical par sheets demonstrating gaming probabilities and mathematical payout of games via calculation and/or simulation.
• Use proprietary tools to generate math files.

Qualifications

• Bachelor's Degree in Mathematics, Computer Science, or IT.
• Mathematical probability education and/or experience is critical.
• Experience using programming to test mathematical models .
• Advanced knowledge of Excel.

Nice to have's:

• Experience with C#, C++, JavaScript, TypeScript, and SQL is a big plus!
• Gaming industry knowledge (Mechanical slots, Class II, Class III, VLT, HHR, etc)
• Experience in game development and working with creative teams.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected, and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, and federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

Office Administrator

(On-site in The Loop)

Our client, a non-profit in the political space, is seeking a talented and ambitious administrative professional to join their team.

The organization boasts generous compensation, strong benefits, casual environment, an excellent team culture, and proven history of promoting from within.

This person will manage the office, welcome visitors, order supplies, liaise with the building for security and facilities needs, manage vendor requests, plan events, and order catering. The right person for this role will have strong organizational and communication skills, a desire to learn/grow, and be civics-minded with a passion for the company's mission.

What you need to get the job done

• Bachelor's degree required
• 1-3 years' of professional experience administrative
• Attention to detail and strong communication skills
• Interest in public policy reform
• Eagerness to learn and a customer-service mindset

*****************************

Compensation Range: $45k-$55k DOE

Benefits Overview:

• Insurance: Health, Dental, Vision, Life, STD & LTD
• Retirement savings account
• Flexible Spending Account (FSA)

Meet KellyMitchell!

At KellyMitchell, our culture is world class. We're movers and shakers! We don't mind a bit of

friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

Day to Day:

• Recruit qualified IT professionals for our Fortune 500 clients through online sourcing (LinkedIn Recruiter, Dice, etc.), referrals, networking events, and job postings
• Conduct daily candidate phone interviews within a fast-paced environment
• Effectively evaluate candidates' employment history, education, technical skill set, and salary
• Negotiate wage rates with potential candidates & ability to sell job client opportunities
• Maintain accurate and up-to-date documentation of recruitment activity
• Create a positive experience for candidates by communicating regularly
• Conduct reference checks and ensure resumes are formatted in a professional manner
• Oversee interview scheduling and communicate job offers to selected candidates
• Partner with outside sales team to ensure quality candidates are presented for our clients
• Develop new ideas to attract and retain quality candidates to KellyMitchell

Requirements:

• Proven track record in a competitive, fast pace, and results-oriented environment
• Ability to quickly assess candidates' skills and character as they relate to the position
• Excellent prioritization skills and ability to handle multiple duties in a goal driven environment
• Expert communication skills with the ability to quickly build rapport and generate interest
• Positive attitude, team player mentality, and drive to be successful
• Must have exceptional attention to detail and organization skills
• Previous sales or recruiting experience is a plus
• Bachelor's degree required

Perks:

• Competitive Base Salary + Uncapped Commission
• Hybrid Work Model (In Office Culture & Work from Home)
• Sales Incentive Trip (4 Night All-Expense Paid Tropical Trip for Top Performers)
• Monthly Cell Phone, Wellness, and Transportation Reimbursement
• Recruiter Training, Mentorship Program, and Leadership Development Program
• Annual Philanthropy Month for United Way + May Volunteer Day(s)
• Monthly Catered Lunch and Team Outings
• 7 Paid Holidays, 3 Floating Holidays, Work Anniversary Day Off, and PTO Package
• Long-Term Retirement Plans (Company Stock + 401K)
• Medical, Dental, & Vision Insurance Plans & Maternity, Paternity, & Bereavement Leave

Chemist

Location: Chicago, IL

We are in search of a Chemist to support laboratory testing, product preparation, troubleshooting, application work, and customer‐focused technical activities in a manufacturing environment.

Responsibilities

• Perform formulation work and apply knowledge of raw materials and coating chemistry.
• Identify technical issues, analyze data, and determine next steps with supervisor guidance.
• Apply key variables and adjust products or parameters under supervision.
• Document all work accurately, maintain lab notebooks, and prepare technical reports.
• Participate in customer trials, adjust priorities to meet deadlines, and represent the organization professionally.
• Execute processes supporting product transition from lab to production and customer use.

Qualifications

• Bilingual Spanish (Required)
• Bachelor's degree in Chemistry or related scientific field.
• Minimum of two years of relevant industry experience; manufacturing experience preferred.
• Strong communication, organizational, and documentation skills.

Position Overview

As a Customer Support & Account Resolution Specialist, you will be the primary point of contact for customers, agents, and business partners. This role blends customer care with account analysis, payment processing, and contract support. The ideal candidate is solutions-oriented, detail-driven, and committed to delivering a positive service experience while protecting financial accuracy and operational integrity. Please note that this role is a contract-to-hire opportunity and will operate Monday - Friday, 8am - 5pm.

Job Responsibilities

Customer Experience & Relationship Management

• Deliver professional, courteous, and solution-focused service across phone and written communication channels
• Address customer inquiries related to accounts, billing, contracts, and service requests
• Research and resolve disputes, discrepancies, and documentation issues
• Follow up to confirm complete and satisfactory resolution
• Maintain strict confidentiality of customer and financial information

Account & Payment Processing

• Process customer and partner payments within the loan management system
• Review contract financial details to ensure account accuracy
• Recommend account adjustments to management when appropriate
• Apply late fee waivers within established guidelines
• Manage reinstatements, cancellations, account holds, and payment applications

Contract & Partner Support

• Assist agents, dealers, and administrators with contract-related questions
• Clarify contract terms, including cancellation processes and coverage elements
• Investigate new, returned, or incomplete contract submissions

Correspondence & Documentation

• Review, sort, and respond to inbound customer correspondence
• Research account details and prepare written or verbal responses
• Update internal databases to reflect current and accurate information
• Process returned mail and conduct outreach to obtain updated information
• Generate reports, forms, and customer communications as needed

Requirements:

• Must have at least one year of recent high call volume customer service experience
• Must be comfortable commuting downtown Chicago, 3 days/week
• Must be able to pass a credit check
• Must be comfortable with contract-to-hire opportunities