Jobs in Chicago, IL

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Location: Chicago, IL

It is a Hybrid role in Chicago, IL

Job Description

Role Overview

The Guidewire Senior Business Analyst / Functional Lead is responsible for leading requirements, functional design, and end‑to‑end solutioning across Guidewire applications (PolicyCenter, BillingCenter, ClaimCenter). This role works closely with business stakeholders, architects, technical teams, and QA to ensure successful delivery of Guidewire implementations and enhancements.

The Senior BA/Functional Lead provides domain expertise, drives requirement clarity, ensures alignment across teams, and often leads small functional pods within Guidewire programs.

Key Responsibilities

Business Requirements & Functional Analysis

Lead requirement‑gathering sessions with business users, SMEs, product owners, and underwriting/claims/billing teams.

Translate business needs into clear functional requirements, user stories, acceptance criteria, and workflows.

Analyze current‑state and future‑state processes; identify gaps and recommend optimal solutions.

Create functional specifications, process maps, BRDs/FRDs, and configuration requirements for Guidewire modules.

Guidewire Functional Leadership

Serve as the functional expert for PolicyCenter, BillingCenter, or ClaimCenter based on project needs.

Guide configuration teams on field changes, business rules, rating logic, questionnaires, underwriting rules, billing plans, claims transactions, and workflows.

Validate that designs align with Guidewire out‑of‑the‑box capabilities and recommend appropriate extensions when needed.

Support design discussions with technical architects, integration teams, and data teams.

Required Skills & Experience

12+ years of experience as a Business Analyst, with at least 3-5 years in Guidewire implementations.

Strong functional expertise in one or more Guidewire products:

PolicyCenter (UW, Rating, Product Model, Policy Transactions)

BillingCenter (Billing Plans, Payments, Invoicing, Delinquency)

ClaimCenter (FNOL, coverage validation, reserves, payments, recovery)

Strong understanding of P&C insurance domain (underwriting, policy, billing, claims).

Experience writing user stories, functional specs, and acceptance criteria in Agile environments.

Ability to lead functional teams and collaborate closely with architects, developers, and QA.

Strong proficiency in tools like Jira, Confluence, Visio, Excel, and Agile management tools.

Preferred Qualifications

Guidewire Business Analyst or Specialist certifications.

Experience with Guidewire Cloud or cloud transformation programs.

Knowledge of SQL, data analysis, and API/integration patterns.

Experience with rating engines, product configuration, or third‑party integrations."

The base compensation range for this role in the posted location is: 140,000 to 150,000

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)

Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)

Life and disability insurance

Employee assistance programs

Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States. is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Job Title

Business Analyst (Freelance)

About OX

The Office of Experience (OX) is a full-service digital agency helping companies excel at every moment of interface they have with their customers. OX’s human-centered philosophy and multidisciplinary approach integrate strategy, design and technology to help organizations reinvent their business and rapidly bring new experiences, products and messages to market. In an era of unprecedented disruption, OX is built to transform.

Position Description

As a member of OX’s Technology team, the Business Analyst will be a highly self-motivated and self-directed team member with the ability to work in a constantly changing environment. They will have a proven analytical background that is logical and efficient with keen attention to detail. They will have an exceptional ability to recommend solutions that are reasonable, actionable, and cost-effective including the ability to properly gauge requirements. The Business Analyst will be able to fulfill multiple roles while identifying, improving, and developing solutions that drive client’s strategic goals.

Responsibilities & Duties

• Drive conversation between several functions with client & agency including: Business Leaders, IT, Design, UX to gather needed information to produce Business Requirements to support a product vision
• Understand high level technical architecture and help identify gaps between existing systems and what will be needed for a successful product
• Translate business requirements into user stories
• Work closely with UX/UI and agency dev teams to ensure designs and builds are aligned to user stories and that all functional teams have the information they need to build/design in a timely fashion
• Work closely with QA teams to ensure proper testing
• Manage user acceptance testing and business related training with the client
• Maintain all feature planning and backlog documentation
• Maintain all action logs between client and agency teams

Required Experience

• 4+ years of BA or Product Management experience
• Must have experience with JIRA + Confluence
• Proven experience working in an agency or consulting environment, demonstrating the ability to manage multiple client projects, deliver high-quality results, and adapt to diverse business needs and industries
• Experience working with UX, Product Design and Development teams
• Experience working closely with various business teams to define requirements
• Experience working with and presenting work to client stakeholders
• Understanding of different tools and ways to tease out the right information needed for requirements definition through process flows for users, systems and client workflows
• Be process-oriented, but more importantly have the ability to be flexible and change process when needed
• Ability to work within an agile environment
• Experience leading remote teams
• Experience working in B2B
• Experience with working with enterprise level and smaller technologies
• Mobile and/or Web app project experience

Location

Remote

PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use cannabis provider to patients and customers. We are looking for energetic, results-driven individuals to join our rapidly growing team and industry.

The Senior Asset Protection Investigator will be responsible for protecting the profitability of the company through detection, identification, investigation, and reduction of shrink and compliance exposures, throughout the entire vertical structure of PharmaCann. They will also be responsible for ensuring all of the company’s properties are safe and secure, by assisting the Regional Asset Protection Manager with implementation and administration of policies and programs which include establishing and maintaining operational procedures, training requirements, internal controls, and the monitoring/reporting of processes in order to comply with all applicable local, state and federal laws, rules and regulations.

The salary for the role is up to $65,000

Essential Functions / Responsibilities

• Monitoring & reviewing of electronic surveillance (Access Control & CCTV) as well as security alarm systems (Intrusion/Fire).
• Providing direction to security associates when they assist with ongoing investigations.
• Inspect company properties for Security & Asset Protection concerns and then assist with correcting and further securing.
• Develops partnerships & collaborates with 3rd party Contract Security Services, Federal, State and Local Law Enforcement agencies, which improves prosecution, restitution opportunities, and ensures the protection of company assets/employees.
• Assist in coordination of physical security programs (alarms, CCTV, access control).
• Support operations of the SOC when needed, ensuring necessary coverage is in place, and filing in when there are shortages in staffing.
• Assisting with the development of training for Emergency Preparedness and Response.
• Support all functional areas of the business when needed, during critical emergencies.
• Assists with facilitating the objectives of the Security team, by providing answers to questions, as well as providing the team with the tools and resources they need to perform their tasks.
• Performing Asset Protection related audits, with a focus on access control, camera systems and alarm sy Investigate inventory compliance and accuracy at Dispensaries and Cultivation facilities.
• Observing and inspecting the receipt and delivery of product at Dispensaries and Cultivation sites.
• Stay current with all laws, rules, and regulations as they pertain to Asset Protection and Security.
• Program intrusion detection systems and ensure accuracy.
• Assisting with the development of new SOPs and programs for the various departments within the company.
• Utilize all available data & incident reporting tools to identify trends, hotspots, and other potential opportunities that require further investigation.
• Conduct internal investigations and interviews relevant to inventory/cash variances, theft, fraud, dishonest/unethical behavior, damage to the business/property, operational opportunities and violations of policy that adversely affect sales, compliance, loss, or brand integrity.
• Conduct investigative interviews either in-person or via telephone, Zoom, Teams, or similar platforms.
• Maintain thorough and accurate documentation of investigative findings to present operational/compliance failures & dishonest/unethical activity to Human Resources, Operations Executives, Legal, and/or Law Enforcement.
• Assist with the development of exception reporting that will help identify potential fraud and vulnerabilities that exist within the company’s ecommerce format.
• Investigate fraud relating to Online Orders, loyalty programs and Identity Theft.
• Assist with the development and rollout of a shrink program for the company.
• Investigate operational opportunities that may be causing shrink within the company.
• Assist with identifying and responding to scam/social engineering attempts.
• Partner with IT on developing new ways to protect against scam/social engineering attempts.
• Partner with on-site leadership and Human Resources to identify/resolve rule infractions or violations committed by PharmaCann employees and partnering vendors.
• Projects a positive image of the organization to employees, customers, industry, and community.
• Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives.

Competencies and Qualifications

• Minimum 21 years of age.
• Pass a comprehensive multi-state background check, including criminal history & obtain/maintain state agent requirements.
• Valid driver’s license and ability to successfully pass a Motor Vehicle Record background check.
• Minimum of 3-5 years of experience in Asset Protection/Loss Prevention, with at least 1-2 years of investigations experience preferred.
• Experience in using CCTV (experience with multiple CCTV configurations and vendors, is highly desired).
• Analytical capabilities with a proven aptitude for learning new applications.
• Ability and willingness to travel overnight for business purposes.
• Proven ability to perform independently with minimal supervision.
• Proficient knowledge of exception-based reporting, Microsoft Office (Excel, Word, PowerPoint, and Power BI).
• The successful candidate must be comfortable working in a fast-paced, rapidly changing environment, capable of handling multiple tasks and possess excellent organizational, communication and analytical skills.
• Demonstrated safety, security, risk management, and client service capabilities.
• Ability to deliver clear, concise, accurate and effective communication (verbal and written) proactively.
• Excellent problem-solving ability and ability to make sound and reasonable decisions through careful evaluation and understanding of the impact of those decisions.
• High School degree or equivalent required.
• 2-year college degree or related college coursework in criminal justice, risk management, or business is preferred.
• Wicklander-Zulawski certification preferred.

Working Conditions

• Able to use a computer for extended periods of time.
• Able to move about a typical retail, office, and manufacturing/warehouse environment.
• Able to perform general office managerial and administrative activities.
• Able to visually observe, speak, and hear.
• Able to stand for long periods of time, walk constantly, use hands or feet, reach with hands and arms, and may be required to lift up to 50 pounds.
• Regular and on-time attendance.
• Hours can exceed 40 hours per week, and will require weekends, nights, holidays, and open work availability.
• Occasional travel by conventional means to other locations as required is possible.
• Schedule will consist primarily of peak hours for location, but will require supporting overnight or late night shifts, when needed.
• This position may be required to work outdoors and/or during inclement weather.

Notice: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

We are an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Title : D365 Program Manager - Operations Support

Location: Chicago , IL

Job Type : Contract

Job Overview

As a D365 Program Manager, you will be responsible for overseeing the successful implementation and management of Microsoft Dynamics 365 solutions across our organization. You will work closely with various teams to understand business requirements, develop project plans, and ensure the successful execution of these plans. Your role will involve managing resources, coordinating with vendors, and ensuring that the project is delivered on time and within budget. You will also be responsible for training staff, managing risks, and resolving any issues that may arise during the project lifecycle.

Responsibilities

• Oversee the implementation and development of Dynamics 365 within the organization.
• Coordinate with various teams to ensure project goals and objectives are met.
• Provide training and support to staff on Dynamics 365 usage.
• Monitor project progress, address potential issues, and adjust schedules as needed.

Required Skills

• Proficiency in Dynamics 365
• Strong project management skills
• Excellent communication and leadership abilities

Education

• The candidate must have a bachelor’s degree in computer science, Information Systems, Business Administration, or a related field.
• A master’s degree or relevant certifications in project management or Microsoft Dynamics 365 will be an added advantage.

Preferred Skills

• Knowledge of Finance
• Understanding of Supply Chain
• Experience in Applications Support and Enhancement
• Familiarity with Agile methodologies
• Experience with CRM systems
• Knowledge of Power BI
• Understanding of Azure DevOps
• Experience in Business Analysis
• Familiarity with SQL Server
• Knowledge of Microsoft Office Suite

Required Experience

• Between 12 to 15 Years

The Line Service Operations Supervisor is responsible for the day to day overall management of the FBO line service operations including the fuel farm, quality assurance, its personnel, inventories, properties, equipment, and the adherence to our company policies and procedures and safety standards for the departments staff and our clients and guests.

Primary Responsibilities

General

• Interact with others in a professional and respectful manner
• Follow up with other company departments and employees
• Recommend process and communication improvements
• Regular and prompt attendance
• Work with accuracy, clarity and an eye for detail

Additional Responsibilities

• On-call and overtime duties as required
• On the job training for new employees
• May require shifts at adjacent locations
• All other miscellaneous duties as assigned

Supervisory Responsibilities

Responsible for overseeing the performance of the Line Services personnel.

Qualifications

• High School graduate, some college preferred
• Minimum two (1) year of business aviation supervisor experience and/or relevant experience
• Five to ten years of business aviation and/or relevant experience
• National Air Transportation Association (NATA) Compliance Certification preferred
• Valid drivers license
• Basic reading, writing and arithmetic skills required
• Computer literate with the ability to learn new software as required
• Professional verbal/written communication skills required.
• Must pass all conducted drug/alcohol screens, background and security checks and prove eligibility for employment in the United States.
• Excellent listening and problem solving skills
• Ability to work as part of a team or independently
• Ability to effectively communicate and present information
• Ability to multitask
• Ability to act under pressure and be adaptable to change on a constant basis

Physical Demands

Driving occasional travel to suppliers, conferences, off-site meetings, as required

Working Conditions

Requires both working indoors and outdoors, with exposure to natures elements. Also, regular exposures to noise, exhaust fumes and fuel vapors, and fuel-to-skin contact.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Compensation details: 18-25 Hourly Wage

PI1aec52c850bc-26289-39735313

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Compensation for this role is $40,000.00-$45,000.00. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.

As a Carrier Sales Specialist at RXO, you will source, negotiate, and secure carriers to move available freight in a timely and cost-effective manner.

What your day-to-day will look like:

• Cultivate strong core carrier relationships while negotiating and securing carriers to move freight
• Maintain continuous communication with carriers and customers to ensure a high-quality freight movement process
• Ensure all parties are informed of route changes, delays, freight concerns or other issues as necessary
• Schedule pickup and delivery appointment times; use discretion and insight when considering all factors affecting timeframe, including weather, traffic, miles, service rules, etc.
• Follow established procedures and protocols regarding HVS and HRC loads to ensure the integrity of the shipment and the RXO brand
• Accurately maintain and update information in the company's operating systems
• Conduct research in available databases for potential leads; make cold calls to prospects
• Track back-end billing and invoicing to ensure that carrier charges are accurate

At a minimum, you'll need:

• 1 year of procurement experience

It'd be great if you also have:

• Bachelor's degree or equivalent related work or military experience
• 1 year of transportation experience
• 2 years of sales or customer service experience
• The ability to exercise judgment and discretion while functioning independently within authorized limits

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

• Competitive pay
• Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave
• 401(k) retirement plan with up to 5% company match
• Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
• Employee Assistance Program (EAP)
• Tuition reimbursement, adoption assistance
• Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
• Health Reimbursement Arrangement

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

**Job Description:**

**Position Overview:**

FedEx is seeking enthusiastic individuals to join our team as Seasonal Package Handlers. This role is crucial for ensuring timely delivery of packages during the peak holiday season. Full-time and part-time positions are available to suit your schedule.

**Key Responsibilities:**

- **Package Sorting:** Efficiently sort packages for delivery, ensuring accuracy and speed.

- **Loading/Unloading:** Load and unload packages from delivery trucks and trailers.

- **Package Handling:** Handle all packages with care, adhering to FedEx's standards.

- **Quality Control:** Conduct checks to ensure package quality before dispatch.

- **Team Collaboration:** Work with team members to manage package flow efficiently.

- **Safety Compliance:** Follow all safety guidelines to maintain a secure work environment.

**Qualifications:**

- Physical ability to lift up to 75 pounds.

- Detail-oriented with a focus on accuracy.

- Ability to work in a fast-paced setting.

- Strong communication skills.

- Willingness to work flexible hours, including weekends.

**Working Conditions:**

- Warehouse environment with temperature variations.

- Full-time and part-time shifts.

- Seasonal role from mid-November through January, with possible extension.

**Benefits:**

- Competitive pay.

- Overtime available during peak periods.

- Employee discounts on FedEx shipping.

- Potential for future employment opportunities.

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail StoresTJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX familya Fortune 100 company and the world's leading off-price retailer.

Opportunity: Grow Your Career

Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Who We're Looking For: You.

• Possesses excellent customer service skills
• Able to work a flexible schedule to support business needs
• Possesses strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond appropriately to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without reasonable accommodation
• Works effectively with peers and supervisors
• Retail customer experience preferred

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Location: USA Marshalls Store 0060 Countryside IL

This position has a starting pay range of $15.00 to $15.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

This is an exciting opportunity to join Salesforce Industries Team and grow your career in this exciting and accelerating space.

Our team is growing rapidly and is looking to add experienced Salesforce Delivery Leads with industry experience to...

At STERIS, we are dedicated to creating a healthier and safer world through innovative healthcare and life science solutions. As industry experts in sterile processing, our teams process over 150 million instruments annually for our customers. We are looking for a dynamic and experienced Senior Manager, Sterile Processing to join our team and lead our facility's production and quality efforts. As a Senior Manager Sterile Processing, you'll oversee production and quality performance across outsourced facilities and customer accounts. You'll be the driving force behind ensuring customer satisfaction by proactively managing daily operations, meeting contractual obligations, and upholding the highest standards in sterile processing. You'll provide on-site support, training, and strategic communication to both internal teams and client facility staff. You'll ensure strict compliance with regulatory standards from the Department of Health, TJC, DNV, OSHA, CDC, AAMI, and AORN. Leveraging your expertise in process improvement, you'll lead impactful initiatives using STERIS Process Improvement (PI) modules, driving efficiency, safety, and service excellence across all operations.

This is an onsite role based in Chicago, IL.

What you'll do as a Senior Manager Sterile Processing:

Lead and inspire a high-performing leadership team to deliver exceptional day-to-day service that meets customer needs, contractual obligations, and business goals.

Build and maintain strong relationships with customers at all levels, including executive leadership, ensuring satisfaction through regular KPI reviews, pulse checks, and bi-annual business reviews.

Proactively resolve customer issues by identifying root causes, implementing corrective action plans, and tracking measurable outcomes.

Collaborate with STERIS Business Development and internal teams to identify growth opportunities, support contract changes, and expand service offerings.

Ensure full compliance with all regulatory standards (DOH, TJC, DNV, OSHA, CDC, AAMI, AORN) and facility policies across all operations.

Oversee staffing strategies, aligning resources with fluctuating demand and ensuring leadership is equipped to do the same.

Foster a culture of employee engagement, retention, and safety through ongoing communication, training, and development.

Manage recruitment, onboarding, coaching, and performance management to build a skilled and motivated team.

Drive continuous improvement by leading process improvement initiatives using STERIS PI modules and coaching others in PI methodology.

Ensure accurate and timely completion of all administrative functions, including documentation, billing, inventories, and time records.

Effectively manage P&L responsibilities, ensuring financial targets are met while delivering high-quality service.

Implement new policies, procedures, and services in alignment with contracts and STERIS standards to enhance customer experience.

Collaborate across STERIS operations, service, and finance teams to support business objectives, manage invoicing, and ensure accurate financial reporting.

The Experience, Skills, and Abilities Needed:

High School Diploma

10 years of experience in Sterile Processing and 5 years of Sterile Processing leadership

CRCST or CBSPD Certification. If not certified at point of hire, certification must be obtained within 12 months of hire.

Must be able to be compliant with hospital/customer credentialing requirements.

Preferred Experience:

Bachelor's degree

Leadership experience supporting a minimum of 20 Operating Rooms

Pay range for this opportunity is $113,900.00 - $147,400.00. This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.