Jobs in Chesapeake, VA

Quality Assurance and Regulatory Compliance (EPA and CPSC)

About Us

Based in Chesapeake, VA, Family Dollar operates more than 7,000 stores across the 48 contiguous states, supported by a coast-to-coast logistics network and more than 65,000 Associates. Family Dollar is a leading value retailer serving large and small communities across the country. Come help us grow!

The Opportunity

In this role, you will support business objectives for two collaborative teams within the Family Dollar Compliance Department – Product Quality and Regulatory Compliance (focusing on CPSC and EPA requirements), and Sustainability (focusing on sustainability regulatory and reporting requirements). Through research, data analysis, process establishment, and program execution, you will help ensure that our products and business practices comply with all regulatory requirements and standards that pertain to these areas. You will champion the development of best practices and continuous improvement initiatives. This role requires extensive cross-functional collaboration including with the Sustainability, Merchandising, Finance, Store Operations, Supply Chain, Legal, and Private Brands/Sourcing teams, as well as suppliers and laboratory services partners.

In this role, you will report to the Manager, QA & Reg Compliance, who is responsible for product quality, CPSC program compliance, product reporting, and close collaboration with laboratory service partners and global sourcing. At the same time, you will support the Manager, Sustainability and Corporate Giving in driving compliance in product packaging compliance, environmental reporting, and other related areas.

Specific responsibilities include but are not limited to:

Quality Assurance and Regulatory Compliance

• Review new and existing consumer product and environmental regulations and inform Company on anticipated regulatory changes to ensure regulatory compliance.
• Support state and federal regulatory reporting efforts across product areas to ensure compliance with applicable rules, regulations, and standards.
• Provide accountability to vendors and third-party registration services to ensure proper and timely state and federal product registration of private-label pesticides.
• Collaborate with Product Quality and Regulatory Compliance Team to review and revise the Team’s policies, procedures, and other related documentation, as applicable.
• Support the management, tracking, and documentation of product recalls and withdrawals and assist in reviewing, documenting, and maintaining oversight of product complaints.

Sustainability

• Conduct research to stay informed and evaluate impacts of environmental regulation and sustainability requirements and trends.
• Support development of relevant sustainability-related policies and strategies.
• Collaborate cross-functionally to lead the collection of sustainability related data from internal and external sources to enable tracking of greenhouse gas (GHG) emissions.
• Collaborate across the value chain to enhance data collection on product extended producer responsibility (EPR) and post-consumer recycled (PCR) material content.
• Conduct data analysis to measure impact, identify trends, and support decision making on sustainability initiatives across the company.
• Develop and execute sustainability-focused projects as needed.
• Support preparation of internal and external progress reports.

Minimum Requirements/Qualifications:

• Bachelor’s degree or equivalent experience in technical field such as Chemistry, Microbiology, Biology, Chemical Engineering, or Environmental Sciences.
• Minimum of 1-3 years of professional experience within the fields of environmental compliance, product quality, regulatory reporting or sustainability.
• Strong data analysis skills.
• Adept at working with a diverse set of stakeholders.
• Excellent verbal and written communication skills.
• Strong attention to detail.
• Ability to work under minimal supervision.
• Effective time management and interpersonal skills.
• Expert with Microsoft Office applications, including Excel.

Preferred Qualifications:

• Experience working with EPA, CPSC, FTC and other product safety regulators.
• Experience working with state regulations regarding product and packaging reporting.
• Project management experience or certification.

Vice President, Global Sourcing

Location: Chesapeake, VA

Reports to: Chief Commercial Officer

Company: Family Dollar

Position Summary:

The Vice President of Global Sourcing initiates, develops and guides the comprehensive sourcing strategy for Family Dollar. Working closely with the Merchandising Teams, the VP provides the leadership and vision for all import product lines and categories across all lines of business. This role manages the Home Office sourcing team, the Quality and Compliance team as well as International Sourcing offices.

Principal Duties & Responsibilities:

1. Develop and champion the import sourcing vision for the company – inclusive of people, process and technology across U.S. and foreign based sourcing staff

2. Develop and champion the Quality and Compliance vision for the company – inclusive of people, process and technology across U.S. and foreign based quality staff

3. Work collaboratively with all aspects of merchandising, supply chain, legal, private label, marketing, store operations, risk, IT and others to ensure effective execution of the total sourcing and quality process

4. Continuously evaluate opportunities to expand new resources, factories and points of manufacturing for enhanced sourcing capabilities

5. Manage global vendor structure to meet all regulatory and compliance requirements

6. Manage P&L for all sourcing related entities to achieve planned and agreed to budgets

7. Support the merchandising teams in executing trend identification and strategic and tactical business initiatives

8. Partner with the merchandising leaders to build financial plans and evaluate business opportunities by classification to build long term strategies

9. Recruit, train, develop and mentor Global Sourcing and Quality & Compliance leaders

10. Other duties and responsibilities as assigned

11. International and domestic travel required (30-40%)

Minimum Requirements:

• BA/BS or equivalent work experience
• 15+ years of experience in Retail Buying, Product Development, or Sourcing
• Excellent communication skills – both verbal and written – at all levels of management
• Ability to build bridges and alliances with business partners – managing expectations and adeptly communicating strategies and tactics throughout the company
• Strong financial acumen, analytics, problem-solving, multi-tasking and prioritization
• Innovative thinking
• Sense of urgency to quickly and decisively put into place strategic ideas and action plans for execution
• Intermediate to advanced working knowledge of Microsoft Office desktop applications, inclusive of Excel and Access
• Word, PowerPoint and Outlook. Moderate to intermediate working knowledge of web-based product life cycle management tools inclusive of work flow, task management, supplier/service provider collaboration and, management reporting.

Why Family Dollar

At Family Dollar, we are committed to operational excellence, innovation, and delivering value to our customers and communities. This role offers the opportunity to shape how outsourced services support a large, dynamic retail organization and to make a measurable impact across the enterprise.

Family Dollar is an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

Summary of Position (Job Purpose) - Major purpose and functions of the position.

We are seeking an experienced Retail Engineer to join our team and help us drive process improvement and efficiency across our retail stores. The Retail Engineer - Store Operations’ primary responsibilities are to update and maintain our engineered labor standards platform. In addition, identify and analyze key metric data alongside current store operational processes to support workload simplification and new initiatives. This job requires problem solving skills and strong analytical capabilities, along with data management and great communication skills.

Principal Duties and Responsibilities - Primary responsibilities listed in order of importance

• Compile and upkeep relevant datasets and information crucial to store operations such as Time Studies, Labor Standards, etc.
• Become an expert in our labor standards platform (LaborPro) and ensure accurate inputs, maintenance, and application of the system.
• Skilled in work measurement, standard data, and predetermined time systems and tools (MOST) with a focus on time study expertise.
• Investigate store data and processes to identify trends, opportunities, and pain points and provide actionable recommendations.
• Collaborate with field and store management to validate and react to trends and outliers by offering feedback and problem-solving solutions to ensure resolution.
• Assist the Manager of Reporting & Analytics in monitoring store processes, building relationships with business partners, and creating tools and presentations.
• Evaluate various labor scenarios and assess the impact of any changes.
• Continuously improve processes from the backroom through checkout.
• Display proficiency in gathering, analyzing, and interpreting information and proposing solutions within budget constraints.
• Demonstrate the ability to interact effectively with various organizational levels and functions.
• Identify areas of inefficiency and waste in process elements.
• Create tools for analysis and modeling using MS Excel and PowerBI.
• Possess knowledge of statistics and probability, TimerPro or UMT, and SQL.
• Preferred experience working in a retail store environment with labor management systems.
• Develop, maintain, and implement management observation and accountability programs.
• Willingness to travel up to 25% of the time.

Minimum Requirements/Qualifications - Summary of knowledge, experience and education required.

• Bachelor's degree in Industrial Engineering or related field
• 3+ years of experience
• Strong analytical and problem-solving skills
• Proficiency in statistical methods and tools
• Experience with work measurement tools and labor standards development
• Knowledge of industrial engineering principles and techniques
• Excellent communication and collaboration skills
• Ability to work in a fast-paced environment and manage multiple projects simultaneously
• Willingness to travel as needed to stores across the country

Desired Qualifications - Summary of knowledge, experience and education required.

• 5+ years in retail, grocery, or convenience process improvement
• Master’s in Industrial Engineering or MBA is a plus.

This is not to be considered a complete list of job duties, as they may be amended or added to as needed.

Associate Buyers are responsible for collaborating with Buyers to develop merchandise assortment and business strategies that drive sales and profitability. This position participates in the forecasting and analysis of business results, identifies key industry trends, plans product assortment and negotiates with vendors as it pertains to a particular area of the business, key classification and/or department.

Associate Buyers are required to assume complete responsibility for a portion of the Buyer’s overall business and manage the processes necessary to achieve or exceed sales and profitability objectives for that area. This position is responsible for providing support to Buyers in terms of the development and execution of plans and strategies for defined categories and/or departments. Associate Buyers are responsible for embracing Family Dollar’s store-centric commitment to customers, customer service and sales.

Principal Duties & Responsibilities

• Develop competitive customer and market strategies that involve targeted merchandise selection, proper assortment planning and accurate pricing plans for a specified area of the business.
• Execute sales, margin percent and dollar and inventory plans. Monitor and respond to issues and opportunities resulting from deviations in plan variances, and share concerns with Buyers.
• Assist in analyzing class performance and planned class penetration using assortment planning tool and approved allocations strategies.
• Provide information to support micro-merchandising strategies and review with team.
• Execute and aid in the development of departmental strategies to achieve sales and profitability targets. Assist in establishing replenishment strategies and identify items as replenishment candidates.
• Analyze sales trends, key items, vendor profitability, and aged inventory and make recommendations for driving improved performance.
• Design a promotional for a particular area of the business and monitor and manage performance
• Obtain samples and provide direction during promo planning process. Perform quality control to ensure correct information is provided for both ads and signage.
• Complete accurate forecasts as well as evaluate sales, markdowns and receipts.
• Analyze assigned category(s) on a regular basis to identify opportunities, trends, and sales shortfalls. Design specific, targeted action plans to enhance sales in assigned area(s).
• Develop detailed seasonal plans that allow departments to meet sales and profitability objectives. Recommend visual presentation guidelines to support seasonal and other strategies within the stores.
• Work with Planners and Pricing to manage the markdown process in accordance with Family Dollar policy.
• Partner with Replenishment and Allocation teams to ensure stores and DC's have the correct assortments and inventory needs.
• Maintain collaborative partnership and relationships with all internal colleagues and departments
• Manage vendor relationships to ensure that merchandise is available in the appropriate quantities as needed to meet customer demands.
• Continuously build upon and increase industry and product knowledge by reading monthly industry reports and enhancing systems knowledge.
• Shop local Family Dollar stores, as well as other comparative retail stores, on a regular basis to identify new trends and opportunities, evaluate merchandise mix, evaluate competition, and translate findings into executable product plans.
• Responsible for work-related travel (approximately 10-15% of the time).
• Other job-related duties as assigned.

Minimum Requirements

Education: Bachelor’s Degree from a four-year college or university or equivalent experience / training preferred

Experience: 3 or more years of buying/merchant experience or 5 or more years of combined buying, planning and allocation responsibilities.

Technical Skills: Must be proficient in the use of Microsoft Office and Windows-based programs as well as retail math; Strong merchandising, product, trend and analytical skills.

Other Skills: Demonstrated leadership and decision making

Family Dollar is an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

Summary of Position

Responsible for managing the full portfolio of Facilities Management software systems, the relationship with software system vendors, enhancements requests and implementation, and communications to stakeholders.

Responsible for project management for all new systems implementations.

Principal Duties and Responsibilities

Project Manager for new FM systems rollouts/implementations to a user base of over 20,000. Research and recommend new systems to replace existing systems. Partner with Procurement/Sourcing to evaluate, bid, and select new system provider based on system capabilities and costs. Identify and partner with all internal system stakeholders to ensure new system integration requirements are scoped, scheduled, and executed. Develop and execute the project management schedule for project integration, communications, training, testing, and rollout. Lead all cross-functional software implementation meetings. Develop all training material in partnership with system provider. Post system rollout, partner with stakeholders to identify opportunities to improve system usability, add new features, or enhance existing features. Document all enhancement requests and partner with stakeholders to prioritize enhancements based on business need. Manage relationships with all software system vendors for all system defects, enhancements, billing issues, and other issues as they arise. Managing all system users including adding and removing users and editing user permissions. Creating, editing, and deleting software system workflows based on business need. Adding or removing facilities/stores from systems. Independently identify opportunities to improve or automate processes. Communicate with all stakeholders about any enhancements, upgrades, or system outages. Provide training for new users or for all users for new features. Create ad hoc reports from within the system as requested.

Minimum Requirements/Qualifications

• 5+ years’ experience as a facilities management software platforms manager.
• Experience building workflows within software systems or applications.
• Excellent communication skills.
• Project Management experience – communications, change management, financial planning, resource scheduling, feature prioritization, etc.
• Experience with one or more CMMS systems including Service Channel, Corrigo, Facilio, Maintenance Connection, Fexa, Maximo, et al.
• Ability to translate business needs into software feature enhancement requests.
• Financial acumen – track spend for all FM systems, prepare financial impact statements for FM leadership.

Desired Qualifications

• Experience with Retail, multi facilities management organization

This is not to be considered a complete list of job duties, as they may be amended or added to as needed.

Position Summary

The Retail Workforce Management Specialist supports the planning, analysis, and system administration activities that help optimize labor deployment across the retail organization. Reporting to the WFM System & Labor Standards Manager, this role assists with maintaining workforce management systems, validating labor standards, and generating labor performance insights. The WFM Specialist helps ensure schedules align with customer demand, business goals, and compliance requirements to drive operational efficiency.

Key Responsibilities

Workforce Management System Support

• Assist in maintaining and updating the WFM platform (e.g., Legion, Kronos, UKG, Reflexis) to support accurate scheduling, forecasting, and timekeeping.
• Partner with IT and HR teams to monitor integrations with payroll and POS systems.
• Support system testing, upgrades, and rollout of new features or configuration changes.
• Provide day-to-day user support and assist in developing training resources for field and store leaders.

Labor Standards & Modeling Support

• Help collect and organize data used to validate labor standards and staffing models.
• Conduct time studies or data reviews to identify process improvement opportunities.
• Support the creation of workload models that align labor needs with sales forecasts and service expectations.
• Maintain documentation of process standards and assumptions for transparency and consistency.

Reporting & Analysis

• Generate recurring reports and dashboards on scheduling accuracy, productivity, and labor performance.
• Identify data inconsistencies or trends and escalate findings to the WFM Manager.
• Partner with analytics and finance teams to ensure alignment between forecasted and actual labor results.

Collaboration & Communication

• Work cross-functionally with Store Operations, Finance, HR, and IT to support labor planning initiatives.
• Assist with testing, documentation, and rollout of new WFM features or labor model updates.
• Communicate clearly and effectively with both technical and non-technical partners.

Qualifications

• Bachelor’s degree in Business, Operations, Industrial Engineering, or related field preferred (or equivalent experience).
• 1–3 years of experience in workforce management, labor analytics, or retail operations support.
• Familiarity with WFM platforms (Legion, Kronos/UKG, Reflexis, or similar).
• Strong analytical and problem-solving skills with high attention to detail.
• Proficiency in Excel and comfort working with reporting tools (e.g., Power BI, Tableau) a plus.
• Excellent communication and organizational skills; ability to work collaboratively across departments.

Success Measures

• Accurate and timely delivery of WFM reports and system updates.
• Effective support during testing and rollout of new system features or labor standards.
• Improved data accuracy and process documentation.
• Strong partnership with field, IT, and operations teams supporting labor optimization efforts.

Job Description:

We are looking for an experienced Litigation Paralegal to join our team. You will be responsible for providing legal support to attorneys in the preparation of legal documents, researching legal precedents, and assisting with the discovery process. The ideal candidate will have a strong knowledge of litigation procedures and be able to work independently as well as in a team environment. We are looking for an individual who is organized, detail-oriented, and has excellent communication skills.

Responsibilities include:

• Draft various pleadings, motions, correspondence, and other legal documents
• Prepare and respond to discovery requests
• Request, follow up, and obtain medical records/bills related to client treatment
• Verify and document account balances with medical providers
• Review and summarize medical records
• Assist with trial preparation, including jury instructions, trial exhibits, subpoenas, etc.
• Manage court dockets and deadlines
• Draft settlement calculations and agreements
• Other administrative duties such as organizing case files, calendaring hearings, filing, etc.

Qualifications:

• 2+ years of Litigation Paralegal experience
• 2+ years of Personal injury law experience

Benefits include:

• 401(k) with matching
• Dental insurance
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Profit sharing
• Travel reimbursement
• Vision insurance

The Lane Construction Corporation is one of America’s leading construction companies, specializing in large, complex civil infrastructure. For nearly 130 years, it has contributed to the development of the country’s vast network of roads, highways, and bridges, including the Interstate Highway System. Lane also specializes in tunnels, metro and railway systems, as well as airports and water and wastewater treatment plants.

Responsibilities

• Influences the financial performance of a project by monitoring scheduling, forecasting, and cost control efforts.
• Identifies and mitigates risks to minimize project delays and cost overruns.
• Conducts regular site visits to monitor progress, quality, and safety compliance.
• Collaborates with engineers, and other stakeholders to resolve design issues and address any changes.
• Closely monitors communicates risks, status etc. in project review meetings.
• Drives the pursuit of claims & change orders, tracks and reports on progress.
• Oversees procurement or Buy-out process to ensure it adheres to set budget.
• Ensures the development & use of a CPM schedule throughout the life of the project.
• Directs project contract management to review, address and resolve contractual issues & claims.
• Establishes and promotes a safety culture.
• Oversees procurement or Buy-out process to ensure it adheres to set budget.
• Establishes and maintains relationships with key business partners and stakeholders.
• Ensures subcontractors and suppliers are closely managed.
• Manages employees by mentoring, coaching, providing feedback and assessing performance.
• Evaluates employee's performance.
• Performs other duties as assigned.

Requirements

• Bachelor’s Degree
• 8 years of engineering experience in heavy civil construction

Lane Construction offers a comprehensive benefits package with an excellent opportunity to grow and be part of one of the most respected names in the construction industry. Women and minorities are encouraged to apply. Lane is an Equal Opportunity Employer M/F/D/V.

• 4-day schedule (Monday-Friday) with no weekends.
• Be part of a growing and evolving practice, helping to define culture, processes, and client experience.
• Opportunity to take an active role in rebuilding and reimagining a veterinary practice.
• Work closely with a skilled medical team while delivering exceptional patient and client care.

• Provide exceptional patient and client care by ensuring an efficient exam room workflow.
• Maintain accurate, detailed medical records.
• Review treatment plans and discharge instructions with clients, answering questions with empathy and clarity.
• Support the veterinarian's orders during outpatient care and procedures to ensure the highest level of patient care.

• Compensation: $27-32 per hour, for each hour worked*
• Bonus package: $2000
• CE allowance: up to $1,000 annually based on tenure
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• PTO accrual starting at 80 hours annually + 6 paid holidays
• Generous personal pet discounts

• 3+ years of veterinary experience in a clinical setting
• Current Veterinary Technician License in the state of VA
• Proficiency in the following skills:
  • Strong clinical skills in patient assessment, treatment, and medical record management.
  • Skilled in injections, microscopic evaluation, sample collection, radiology, venipuncture, and gentle animal handling and restraint.
  • While initially our surgical schedule will be limited, the ideal candidate will have proficiency in anesthesia induction and maintenance, surgical set-up, and assisting in surgery.
  • Proficient in supporting veterinarians during exams and outpatient procedures.
  • Excellent client communication, with the ability to explain treatment plans, client demonstrations, and discharge instructions clearly and empathetically.

Do you have 1 year of certified home health experience as an RN? Are you skilled in OASIS? Are you looking for true flexibility when it comes to your career? If you’re nodding your head “yes”, you’re in the right place!

Weekday Pay Rate: $60.13 Per Point

Weekend Rate: $63.07 Per Point

• Start of Care: 2.2 - 2.5 Points Per Visit
• Discharge: 1.0 - 1.5 Points Per Visit
• Resumption of Care / Recertification: 1.5 - 1.75 Points per Visit
• Revisit: 1.0 Point per Visit

• Leading Industry Pay: Nursing is hard; you deserve competitive compensation.
• Bonuses, Rewards & Referral Program: Say hello to extra earnings.
• Mileage Reimbursement: $0.585 per mile
• App-Based: Shifts and scheduling made seamless with built in data security. Your experience and your privacy are our priorities.
• True Per-Diem Flexibility: No shift mandates or minimums. Plus contracts available when you want them!
• One-To-One Support & Clinical Mentorship: You work hard to care for so many, our team is dedicated to making sure that your questions are answered and that you feel supported day in and day out.
• Events & Community of Nurses: Just because you work independently doesn't mean you won't have a network that supports you.
• Upskilling & Education: We are invested in your professional growth, and we're championing your success.
• W2 Employment
• ADP Workforce Now LifeMart Benefits
• Healthcare & 401k Eligibility

• Licensure: Current and unencumbered license as an RN
• Experience: 1+ year(s) of Certified Home Health experience as an RN
• Skills: Wound care, wound vac
• Availability: Must have reliable transportation, current driver's license, and car insurance coverage.
• Certifications: Current CPR certification; additional certifications in home health or geriatric care preferred.

• Provide independent, exceptional care to patients in their homes including comprehensive assessments and creating individualized care plans.
• Document care in a timely and thorough manner using HomeCare HomeBase EMR.

connectRN is the leading nurse-centric platform that is reinventing the way RNs, LPNs, and other healthcare professionals are finding work. By leveraging our app that was built by a nurse for nurses, connectRN connects the nursing community to flexible work opportunities and each other to build a supportive and thriving network.

connectRN is an equal opportunity employer. As Connectors, we embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. We look forward to connecting.

Keywords: Registered Nurse, RN, RN Per Diem, Certified Home Health, OASIS, HomeCare HomeBase, Side Hustle, Flexible Hours, Per Diem, Competitive Pay, PRN

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated auto adjuster, within defined guidelines and framework, you are responsible to adjust moderately complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations. You are accountable for delivering best in class service, through setting appropriate expectations, proactive communications, advice, and empathy.

This hybrid role requires an individual to be in the office 3 days per week, after completing 6 months in office. This position can be based in the following location: Chesapeake, VA. Relocation assistance is not available for this position.

What you'll do:

• Investigates liability and applies appropriate coverage, evaluates, negotiates, and settles moderately complex auto claims.

• Negotiates liability for comparative negligence (claimant or adverse carrier).

• Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate.

• Interacts with multiple parties to gather information needed to determine liability (police reports, recorded statements, witness statements).

• Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload.

• Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions

• Collaborates and sets expectations with external and internal business partners to facilitate claims resolution.

• Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.

• Applies developing knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.

• Applies intermediate knowledge of Auto Physical Damage to adjust claims.

• Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.

• May be assigned CAT deployment travel with minimal notice during designated CATs.

• Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.

• 1 year of customer service experience.

• Progressive experience handling low complexity auto non injury liability claims.

• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

• Developing knowledge and understanding of auto claims contracts as well as application of case law and state laws and regulations.

• Demonstrated negotiation, investigation, communication, and conflict resolution skills.

• Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.

• Successful completion of a job-related assessment may be required.

What sets you apart:

• One or more years of auto liability claims experience managing claims from initial contact through resolution

• Minimum one year of experience managing a pending inventory with demonstrated organization and prioritization skills

• At least two years of customer service experience, demonstrating strong communication and problem-solving skills

• Proven experience with comparative negligence and shared liability determinations

• Strong analytical and communication skills with the ability to interpret policy language, assess coverages, and make sound decisions

• Proficiency with Guidewire or similar claims management systems

• Bachelor’s degree or industry designation (e.g., AIC, CPCU)

• Military experience through service or as a military spouse

Compensation range: The salary range for this position is: $51,370 - $92,060.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

Within defined guidelines and framework, provides specialized Auto claims service in the recovery of payments made to USAA members by legally pursuing through arbitration a third party that caused an insurance loss to the insured. The Subrogation Specialist may also defend through arbitration claims by other insurance carriers against USAA.

What you'll do:

• Conduct claim investigations for moderate to high complexity cases in arbitration by analyzing the facts surrounding a loss to reach a recovery conclusion, including recorded statements, securing public records and analyzing report findings.

• Apply advanced knowledge of P&C insurance industry products, services and processes to include P&C insurance policy contracts and coverages, common law, contract law, state statutes, evidence and damages, and arbitration program rules.

• Generate contentions that accurately illustrate the facts of loss to effectuate maximum indemnity recovery or defense based on thorough analysis of claim and applicable program rules in Automobile, Medical Pay, or Personal Injury Protection (PIP) claims. Recognizes and documents subrogation, SIU, and salvage opportunities, and refer accordingly.

• Reimburse policyholder's deductible after recovery is made.

• Serve as an arbitrator who reviews contentions and evidence submitted by multiple carriers and renders decisions that appropriately cite program rules, statutory language, and other considerations to articulate the rationale for the decision reached.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma required.

• 2 years claims adjusting experience.

• Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.

• Ability to pass required exams to serve as a panelist in arbitrations for Automobile, Medical Pay, or Personal Injury Protection (PIP) claims within 90 days (which requires 3 years claims adjusting experience).

• Advanced knowledge of common law, contract and negligence laws.

• Ability to confidently resolve issues and negotiate fair settlements.

• Strong written communication skills with excellent attention to detail and accuracy.

What sets you apart:

• Three years of Liability Claims Experience.

Compensation range: The salary range for this position is: $63,590 - $121,530.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated auto adjuster, within defined guidelines and framework, you are responsible to adjust moderately complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations. You are accountable for delivering best in class service, through setting appropriate expectations, proactive communications, advice, and empathy.

This hybrid role requires an individual to be in the office 3 days per week, after completing 6 months in office. This position can be based in the following location: Chesapeake, VA. Relocation assistance is not available for this position.

What you'll do:

• Investigates liability and applies appropriate coverage, evaluates, negotiates, and settles moderately complex auto claims.

• Negotiates liability for comparative negligence (claimant or adverse carrier).

• Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate.

• Interacts with multiple parties to gather information needed to determine liability (police reports, recorded statements, witness statements).

• Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload.

• Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions

• Collaborates and sets expectations with external and internal business partners to facilitate claims resolution.

• Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.

• Applies developing knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.

• Applies intermediate knowledge of Auto Physical Damage to adjust claims.

• Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.

• May be assigned CAT deployment travel with minimal notice during designated CATs.

• Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.

• 1 year of customer service experience.

• Progressive experience handling low complexity auto non injury liability claims.

• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

• Developing knowledge and understanding of auto claims contracts as well as application of case law and state laws and regulations.

• Demonstrated negotiation, investigation, communication, and conflict resolution skills.

• Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.

• Successful completion of a job-related assessment may be required.

What sets you apart:

• One or more years of auto liability claims experience managing claims from initial contact through resolution

• Minimum one year of experience managing a pending inventory with demonstrated organization and prioritization skills

• At least two years of customer service experience, demonstrating strong communication and problem-solving skills

• Proven experience with comparative negligence and shared liability determinations

• Strong analytical and communication skills with the ability to interpret policy language, assess coverages, and make sound decisions

• Proficiency with Guidewire or similar claims management systems

• Bachelor’s degree or industry designation (e.g., AIC, CPCU)

• Military experience through service or as a military spouse

Compensation range: The salary range for this position is: $51,370 - $92,060.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Senior Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate and settle complex property insurance claims presented by or against our members. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. Adjusters recognize and empathize with members’ life events, as appropriate.

This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position.

The Inside Senior Property Adjuster role is a telephone concentrated environment without physical inspection of loss. This is an hourly, non-exempt position with paid overtime available. Training will be approximately 12 weeks, Monday – Friday and hours may vary by location. Upon successful completion of training, employees will transition to an eight-hour work shift ranging between 8:00 am – 5:30 pm (local time) Monday to Friday with availability for occasional evenings and weekends based on business needs.

What you'll do:

• Proactively manages assigned claims caseload comprised of claims with moderate complexity damages that require commensurate knowledge and understanding of claims coverage.

• Partners with vendors and internal business partners to facilitate moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.

• Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.

• Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving moderate complexity policy terms and contingencies.

• Determines and negotiates moderate complexity claims settlement. Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.

• Maintains accurate, thorough, and current claim file documentation throughout the claims process.

• Applies proficient knowledge of estimating technology platforms and virtual inspection tools; Utilizes platforms and tools to prepare claims estimates to manage moderate complexity property insurance claims.

• Applies working knowledge of industry standards of inspection, damage mitigation and restoration techniques.

• Serves as an informal resource for team members.

• Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.

• Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.

• May be assigned CAT deployment travel with minimal notice during designated CATs.

• Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.

• 2 years relevant property adjusting and/or claims adjusting experience handling moderately complex claims or construction related industry/insurance experience.

• Developing knowledge of residential construction.

• Working knowledge of estimating losses using Xactimate or similar tools and platforms.

• Demonstrated negotiation, investigation, communication, and conflict resolution skills.

• Working knowledge of property claims contracts and interpretation of case law and state laws and regulations.

• Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.

• May need to travel up to 50% of the year (local & non-local) and/or work catastrophe duty when needed.

• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

What sets you apart:

• Experience handling water loss claims including water mitigation, water loss estimating and reconciliation

• Experience desk adjusting property claims involving Dwelling, Other Structures, Loss of Use, and Contents using virtual technologies (Hosta, Hover, Xactimate, ClaimsX)

• Experience handling large loss complex claims (i.e., water, vandalism, malicious mischief, foreclosures, earth movement, appraisal, collapse, etc.)

• Experience with full file ownership handling claims from start to finish (FNOL, estimating, reviewing policy, making coverage decisions, settlement)

• Insurance industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing)

• Proficiency in Xactimate (Level 1 and/or Level 2 certification)

• Experience in a call center environment

• Currently hold an active Adjuster License

• Bachelor’s degree

• US military experience through military service or a military spouse/domestic partner

Physical Demand Requirements:

• May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.  

• May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.

• May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.

• May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.

Compensation range: The salary range for this position is: $63,590 - $114,450

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Senior Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate and settle complex property insurance claims presented by or against our members. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. Adjusters recognize and empathize with members’ life events, as appropriate.

This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position.

The Inside Senior Property Adjuster role is a telephone concentrated environment without physical inspection of loss. This is an hourly, non-exempt position with paid overtime available. Training will be approximately 12 weeks, Monday – Friday and hours may vary by location. Upon successful completion of training, employees will transition to an eight-hour work shift ranging between 8:00 am – 5:30 pm (local time) Monday to Friday with availability for occasional evenings and weekends based on business needs.

What you'll do:

• Proactively manages assigned claims caseload comprised of claims with moderate complexity damages that require commensurate knowledge and understanding of claims coverage.

• Partners with vendors and internal business partners to facilitate moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.

• Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.

• Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving moderate complexity policy terms and contingencies.

• Determines and negotiates moderate complexity claims settlement. Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.

• Maintains accurate, thorough, and current claim file documentation throughout the claims process.

• Applies proficient knowledge of estimating technology platforms and virtual inspection tools; Utilizes platforms and tools to prepare claims estimates to manage moderate complexity property insurance claims.

• Applies working knowledge of industry standards of inspection, damage mitigation and restoration techniques.

• Serves as an informal resource for team members.

• Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.

• Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.

• May be assigned CAT deployment travel with minimal notice during designated CATs.

• Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.

• 2 years relevant property adjusting and/or claims adjusting experience handling moderately complex claims or construction related industry/insurance experience.

• Developing knowledge of residential construction.

• Working knowledge of estimating losses using Xactimate or similar tools and platforms.

• Demonstrated negotiation, investigation, communication, and conflict resolution skills.

• Working knowledge of property claims contracts and interpretation of case law and state laws and regulations.

• Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.

• May need to travel up to 50% of the year (local & non-local) and/or work catastrophe duty when needed.

• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

What sets you apart:

• Experience handling water loss claims including water mitigation, water loss estimating and reconciliation

• Experience desk adjusting property claims involving Dwelling, Other Structures, Loss of Use, and Contents using virtual technologies (Hosta, Hover, Xactimate, ClaimsX)

• Experience handling large loss complex claims (i.e., water, vandalism, malicious mischief, foreclosures, earth movement, appraisal, collapse, etc.)

• Experience with full file ownership handling claims from start to finish (FNOL, estimating, reviewing policy, making coverage decisions, settlement)

• Insurance industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing)

• Proficiency in Xactimate (Level 1 and/or Level 2 certification)

• Experience in a call center environment

• Currently hold an active Adjuster License

• Bachelor’s degree

• US military experience through military service or a military spouse/domestic partner

Physical Demand Requirements:

• May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.  

• May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.

• May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.

• May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.

Compensation range: The salary range for this position is: $63,590 - $114,450

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated auto adjuster, within defined guidelines and framework, you are responsible to adjust moderately complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations. You are accountable for delivering best in class service, through setting appropriate expectations, proactive communications, advice, and empathy.

This hybrid role requires an individual to be in the office 3 days per week, after completing 6 months in office. This position can be based in the following location: Chesapeake, VA. Relocation assistance is not available for this position.

What you'll do:

• Investigates liability and applies appropriate coverage, evaluates, negotiates, and settles moderately complex auto claims.

• Negotiates liability for comparative negligence (claimant or adverse carrier).

• Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate.

• Interacts with multiple parties to gather information needed to determine liability (police reports, recorded statements, witness statements).

• Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload.

• Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions

• Collaborates and sets expectations with external and internal business partners to facilitate claims resolution.

• Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.

• Applies developing knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.

• Applies intermediate knowledge of Auto Physical Damage to adjust claims.

• Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.

• May be assigned CAT deployment travel with minimal notice during designated CATs.

• Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.

• 1 year of customer service experience.

• Progressive experience handling low complexity auto non injury liability claims.

• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

• Developing knowledge and understanding of auto claims contracts as well as application of case law and state laws and regulations.

• Demonstrated negotiation, investigation, communication, and conflict resolution skills.

• Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.

• Successful completion of a job-related assessment may be required.

What sets you apart:

• One or more years of auto liability claims experience managing claims from initial contact through resolution

• Minimum one year of experience managing a pending inventory with demonstrated organization and prioritization skills

• At least two years of customer service experience, demonstrating strong communication and problem-solving skills

• Proven experience with comparative negligence and shared liability determinations

• Strong analytical and communication skills with the ability to interpret policy language, assess coverages, and make sound decisions

• Proficiency with Guidewire or similar claims management systems

• Bachelor’s degree or industry designation (e.g., AIC, CPCU)

• Military experience through service or as a military spouse

Compensation range: The salary range for this position is: $51,370 - $92,060.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.