Banking and Financial Services Jobs in Charleston West Virginia

Customer Accounts Advisor

The salary range for this role is $12.25 to $13.00 per hour/annually*. This position is also eligible for incentive pay based on performance.

Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. 

Skills for Success  
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. 

The Work  

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• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
  
• Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone 
  
• Sell customers on the benefits of timely lease agreement renewal payments 
  
• Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals 
  
• Assist with merchandise returns and guest deliveries as directed by management 
  
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned 
  
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily 
  
• Load, secure and protect product in company vehicle 
  
• Safely operate company vehicle 
  
• Assist the Sales Team as needed
  
• Any reasonable duties requested by management 
  

Requirements

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• United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.   
  
• Must meet DOT requirements to obtain certification in required states (United States)
  
• Ability to work schedule of hours varying from 8 am to 9 pm
  
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
  
• Two years of retail/customer service experience preferred
  
• High School diploma or equivalent preferred
  
• Excellent interpersonal and communication skills
  
• High energy with the ability to effectively perform all functions of the store and multitasking effectively
  
• Proper telephone etiquette
  
• Uphold the Aaron’s Brand and protect company assets
  
• Maintain a professional appearance
  
• Proficient computer skills
  
  

Aaron’s Total Rewards 

Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: 

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• Paid time off, including vacation days, sick days, and holidays  
  

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• Medical, dental and vision insurance  
  

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• 401(k) plan with contribution matching  
  

*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the range may be modified in the future.  An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. 

**Benefits vary based on FT and PT employment status.

We are looking for remote participants to review financial advice related to budgeting, saving money, and improving spending habits.

In this role you will explore different strategies people use to manage their finances and identify which ideas are the most helpful in real life.

Tasks include reviewing simple financial tips, evaluating money-saving strategies, and providing feedback on budgeting approaches.

The role is remote and open to anyone with an interest in personal finance or household budgeting.

Overview

Tudor’s Biscuit World Cashiers work various front counter positions including dining room cashier, drive thru cashier and bagger.   Cashiers provide our customers friendly, accurate and efficient service balancing speed and efficiency with pride in their work and respect for their teammates, managers and customers.  Training is provided to ensure that all new Cashiers learn the correct processes and procedures that give our customers a fantastic service experience that will guarantee their return.  Flexible scheduling available.

Responsibilities

• Correctly enter customer orders with speed, accuracy and friendliness
• Process customer payments (cash and credit cards) with accuracy
• Bag and tray customer orders with speed and accuracy according to standard procedures
• Suggestive sells additional items to customers as directed by management
• Relate immediately to the Person in Charge any issues/concerns customers may raise
• Meet company standards of safety and cleanliness
• Maintain a calm demeanor during periods of high volume
• Set a good example for coworkers with a positive attitude
• Follow all Tudor’s Biscuit World operational policies and procedures
• Maintain a clean and organized workspace
• Maintain regular and punctual attendance

 Qualifications

• Enjoys working early morning hours
• Must ensure reliable transportation to work
• Be able to communicate with co-workers and managers effectively
• Stand for long periods of time
• Reach and lift overhead up to 25 pounds
• Work in hot and cold temperatures for long periods of time
• Work around, handle, operate, and control hot equipment and products in a safe manner
• Work at a pace consistent with changing business volume and demands 
• Ability to learn quickly including basic interaction with cash register technology
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Ability to work as part of a team

Preferred qualifications:

• 16 years or older
• Legally authorized to work in the United States