Jobs in Chamberlayne Virginia

Westminster Canterbury of Lynchburg, a 5-Star rated Continuing Care Retirement Community in Central VA is seeking a Cook II to join our team! Full-time position available with complete benefits package including Medical, Dental, Vision, Paid Time Off, 403B with match, and more.

Responsible to prepare and cook food requiring short and broader preparation time, complete food preparation duties, receive inventory, move and lift foodstuffs and supplies, and ensure high customer/resident satisfaction. Ensure compliance with all state and federal requirements for the department.

• Prepares and cooks to order foods requiring short and broader preparation time.
• May produce food and serve customers at an a la carte station and may operate a grill station.
• Prepares food in accordance with current applicable federal, state and corporate standards, guidelines and regulations to ensure high-quality food service is provided.
• Reads food order or received verbal instructions on food required by customers, and prepares and cooks food according to instructions.
• Provides the highest quality of service to customers at all times.
• Follows basic recipes and/or product directions for preparing, seasoning, cooking, tasting, carving, and serving soups, meats, vegetables, desserts, and other foodstuffs for consumption in eating establishments.
• Prepares foods by operating a variety of kitchen equipment to measure and mix ingredients, washing, peeling, cutting and shredding fruits and vegetables, and trimming and cutting meat, poultry or fish for culinary use.
• Tastes products, reads menus, estimates food requirements, check production, and keep records in order to accurately plan production requirements and requisition supplies and equipment.
• May clean and sanitize work stations and equipment and must follow all Westminster Canterbury, client and regulatory rules and procedures.

• Must be a high school graduate or GED.
• Minimum of two years (3 to 4 years preferred) restaurant cooking experience.
• Cross-trained in various jobs within department or ability to do so.
• Serve Safe certificate required or must be willing to obtain within 6 months.
• Knowledge of food handling and safety procedures. Knowledge of HACCP preferred.
• Supervisory experience preferred.
• Ability to work well with all types of individuals.

Westminster Canterbury of Lynchburg is committed to best practices for infection control; therefore, we will require all team members to receive the influenza vaccine and recommend the COVID-19 vaccine.

PIa02290d8cb62-26289-39662072

Warren Averett Recruiting is assisting a client in the Virginia Beach area with the search for a Controller to oversee day‑to‑day accounting operations and support financial leadership. This is a hands‑on role for someone who enjoys managing cash flow, maintaining accurate financial records, and working closely with executive leadership to ensure timely and accurate financial reporting.

The Controller will be responsible for daily accounting activity, weekly processing, and monthly close, with direct involvement in accounts payable, accounts receivable, banking, and reconciliations.

Key Responsibilities

Daily Responsibilities

• Monitor bank balances and transfer funds between accounts to maintain appropriate balances
• Post account activity not already recorded, including increases and decreases
• Maintain Positive Pay for checking and payroll accounts
• Process accounts payable items not handled by other associates (subcontractors, advertising, licenses, ACH payments, credit cards, etc.)
• Compile customer allowances and refunds; prepare weekly refund processing
• Manage daily email correspondence related to payments, invoices, customer refunds, and sales order or serial number requests

Weekly Responsibilities

• Review accounts payable and submit for CEO approval
• Print and mail checks, including customer refunds, and process credit card refunds
• Prepare subcontractor weekly pay reports, submit for approval, and process ACH payments
• Run reports, review, and post accounts receivable related to completed delivery tickets

Monthly Responsibilities

• Record and reconcile corporate credit card (AMX) transactions and process payment
• Perform bank reconciliations for payroll, savings, money market, and other accounts
• Complete month‑end close procedures and clean financial reports
• Review payroll bi‑weekly prior to submission; prepare and post payroll journal entries
• Order office and janitorial supplies as needed

Qualifications

• Bachelor’s degree in Accounting or Finance preferred
• Proven experience in a Controller, Accounting Manager, or Senior Accountant role
• Strong knowledge of AP, AR, bank reconciliations, and month‑end close
• Experience with cash management, ACH payments, and Positive Pay
• Comfortable working in a hands‑on, detail‑oriented environment
• Strong organizational and communication skills
• Ability to work independently and partner closely with executive leadership

Warren Averett is an equal opportunity employer. We hire, promote and make all other employment decisions without regard to race, color, religion, gender, sexual orientation, national origin, citizenship, genetic information, military service, disability, age, or any other unlawful basis.

Please connect with me on LinkedIn as well @Felicia Larion

Job Title: Paralegal / Legal Assistant

Location: Norfolk, VA 23510

Salary/Payrate: $45K-55K + annual bonus and benefits

Work Environment: Onsite - Paid parking in the building

Work Schedule: 8:30 AM – 5:30 PM (1-hour lunch)

Term: Permanent / Fulltime

Referral Fee: AMS will pay $500 should the person you refer gets hired

Job Description:

A well-established law firm in Norfolk is seeking an experienced Paralegal / Legal Assistant to support two attorneys, including a senior partner. This role offers exposure to a diverse practice including traffic, civil and criminal litigation, real estate, collections, and personal injury matters.

The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced legal environment with competing deadlines.

Key Responsibilities

• Provide full administrative and paralegal support to two attorneys, including a senior partner
• Assist with matters involving traffic, civil and criminal litigation, real estate, collections, and personal injury
• Draft and prepare legal documents and correspondence
• Manage attorney calendars and ensure accurate docketing of deadlines
• Assist with the discovery process, including organizing and reviewing materials
• File pleadings and documents in General District and Circuit Courts
• Maintain organized client files and documentation
• Communicate professionally with clients, courts, and outside parties
• Handle multiple matters simultaneously while prioritizing based on deadlines and attorney needs

Qualifications

• Minimum 3 years of legal assistant/paralegal experience required (5+ years preferred)
• Strong understanding of the litigation discovery process
• Experience with General District and Circuit Court filing procedures
• Knowledge of federal court procedures is a plus, but not required
• Excellent organizational, communication, and interpersonal skills
• Strong typing skills and professional phone presence
• Ability to work independently and collaboratively in a team environment
• Demonstrated attention to detail and accuracy
• Strong time management and the ability to shift quickly between multiple matters in a fast-paced setting
• High level of professionalism, discretion, and commitment to client confidentiality

Starting hiring pay at: $16.25

As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking orders in the drive-thru, assembling orders, delivering food to customers, cleaning the dining room, talking to customers, etc.

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment.We are hiring immediately for all shifts: opening shifts, closing shifts and everything in between. Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or service-oriented role - we have a position for you. We offer competitive pay and benefits for all positions. Even if you dont have previous Restaurant experience, this position is entry-level (yes, that's no experience required) and we provide paid training for every new Customer Service Associate on the team. We will make sure you are prepared to grow your Restaurant career with us.

Within your first year of working in the Restaurant, you can earn up to an extra $1.50 per hour in pay increases through additional training, certifications, and performance evaluations! If you want to be at Restaurant that is a FUN place to work, that values your growth and provides opportunities to impact your community, we want you on our team!

Qualities of awesome Canes Customer Service Associate:

• Team player
• Excellent communicator
• Happy, Courteous and Enthusiastic
• Hard working and attentive
• Responsible and dependable
• Authentic and genuine
• Takes pride in doing a good job

Benefits available for hourly Crew:

• Access to voluntary benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Auto and Renters Insurance, and ID Theft Protection
• OnePass Gym Membership Program
• 401(k) With Safe Harbor Employer Match (age 21 & older)
• Access to financial advisors for budget and retirement planning
• Crewmember Assistance Program
• Education assistance
• Pet Insurance

Perks & Rewards for hourly Crew:

• Paid Time Off*
• Closed for all major holidays**
• Early closure for company events
• Casual Work Attire
• Flexible Scheduling
• Perkspot Employee Discount Program

*Must satisfy hours requirement per year

**Locations may vary

ESSENTIAL FUNCTIONS OF THE POSITION:

The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lift and carry, push or pull heavy objects up to 50 pounds
• Kneel, bend, twist or stoop
• Ascend or descend stairs
• Reach and grasp objects (including above head and below waistline)
• Excellent verbal and written communication
• Ability to show up to scheduled shifts on time
• Cleaning tables, floors and other areas of the Restaurant
• Taking orders from Customers and processing payments efficiently
• Follow proper safety procedures when handling and/or preparing food
• Ability to multitask

ADDITIONAL REQUIREMENTS:

• Must be 16 years of age or older
• Provide all Customers with quick and friendly service
• Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service
• Work under pressure and at a fast pace
• Align with Raising Canes culture by balancing Working Hard and Having Fun
• Take initiative
• Comply with Company policies

Raising Canes appreciates & values individuality. EOE

Required

Preferred

Job Industries

• Other

Starting hiring pay at: $16.25

As a Cook at Raising Canes, you will set the pace of the Restaurant by ensuring all of the food we serve meets our high standards. Working in the Kitchen at Raising Canes is a fun and fast paced environment. Crank up the music and have some fun while you are working hard to prepare the highest quality chicken finger meals for our customers to enjoy. Starting out in the back of the house at Raising Canes can lead to many promotional opportunities for Cooks to grow their career by moving into advanced roles like Bird Specialist or Certified Trainer.

We are looking to immediately hire entry level and experienced Cooks who can thrive in an upbeat and fast-paced food service environment.We are hiring immediately for Cooks that can work all shifts: opening shifts, closing shifts and everything in between. Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or service-oriented role - we have a position for you. We offer competitive pay and benefits for all positions. Even if you dont have previous Restaurant experience, this position is entry-level (yes, that's no experience required) and we provide paid training for every new Restaurant Cook on the team. We will make sure you are prepared to grow your Restaurant career with us.

Within your first year of working in the Restaurant, you can earn up to an extra $1.50 per hour in pay increases through additional training, certifications, and performance evaluations! If you want to be at Restaurant that is a FUN place to work, that values your growth and provides opportunities to impact your community, we want you on our team

Qualities of awesome Canes Restaurant Cook:

• Team player
• Excellent communicator
• Happy, Courteous and Enthusiastic
• Hard working and attentive
• Responsible and dependable
• Authentic and genuine
• Takes pride in doing a good job

Benefits available for hourly Crew:

• Access to voluntary benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Auto and Renters Insurance, and ID Theft Protection
• OnePass Gym Membership Program
• 401(k) With Safe Harbor Employer Match (age 21 & older)
• Access to financial advisors for budget and retirement planning
• Crewmember Assistance Program
• Education assistance
• Pet Insurance

Perks & Rewards for hourly Crew:

• Paid Time Off*
• Closed for all major holidays**
• Early closure for company events
• Casual Work Attire
• Flexible Scheduling
• Perkspot Employee Discount Program

*Must satisfy hours requirement per year

**Locations may vary

ESSENTIAL FUNCTIONS OF THE POSITION:

The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lift and carry, push or pull heavy objects up to 50 pounds
• Kneel, bend, twist or stoop
• Ascend or descend stairs
• Reach and grasp objects (including above head and below waistline)
• Excellent verbal and written communication
• Ability to show up to scheduled shifts on time
• Cleaning tables, floors and other areas of the Restaurant
• Taking orders from Customers and processing payments efficiently
• Follow proper safety procedures when handling and/or preparing food
• Ability to multitask

ADDITIONAL REQUIREMENTS:

• Must be 16 years of age or older
• Provide all Customers with quick and friendly service
• Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service
• Work under pressure and at a fast pace
• Align with Raising Canes culture by balancing Working Hard and Having Fun
• Take initiative
• Comply with Company policies

Raising Canes appreciates & values individuality. EOE

Required

Preferred

Job Industries

• Other

Starting hiring pay at: $16.25

Restaurant Crewmembers at Raising Canes will wear many hats (including a Raising Canes hat) while working hard and having fun as a critical part of the Restaurant team. We are hiring immediately for Restaurant Crew to work all shifts: opening shifts, closing shifts and everything in between.Whether you have experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive thru cashier or any other restaurant or service-oriented role - we have a position for you.

We offer competitive pay and benefits for all positions. Even if you dont have previous Restaurant experience, this position is entry-level (yes, that's no experience required) and we provide paid training for every new Restaurant Crewmember on the team. We will make sure you are prepared to grow your Restaurant career with us.

Within your first year of working in the Restaurant, you can earn up to an extra $1.50 per hour in pay increases through additional training, certifications, and performance evaluations! If you want to be at Restaurant that is a FUN place to work, that values your growth and provides opportunities to impact your community, we want you on our team!

Qualities of awesome Canes Restaurant Crewmembers:

• Team player
• Excellent communicator
• Happy, Courteous and Enthusiastic
• Hard working and attentive
• Responsible and dependable
• Authentic and genuine
• Takes pride in doing a good job

Benefits available for hourly Crew:

• Access to voluntary benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Auto and Renters Insurance, and ID Theft Protection
• OnePass Gym Membership Program
• 401(k) With Safe Harbor Employer Match (age 21 & older)
• Access to financial advisors for budget and retirement planning
• Crewmember Assistance Program
• Education assistance
• Pet Insurance

Perks & Rewards for hourly Crew:

• Paid Time Off*
• Closed for all major holidays**
• Early closure for company events
• Casual Work Attire
• Flexible Scheduling
• Perkspot Employee Discount Program

*Must satisfy hours requirement per year

**Locations may vary

ESSENTIAL FUNCTIONS OF THE POSITION:

The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lift and carry, push or pull heavy objects up to 50 pounds
• Kneel, bend, twist or stoop
• Ascend or descend stairs
• Reach and grasp objects (including above head and below waistline)
• Excellent verbal and written communication
• Ability to show up to scheduled shifts on time
• Cleaning tables, floors and other areas of the Restaurant
• Taking orders from Customers and processing payments efficiently
• Follow proper safety procedures when handling and/or preparing food
• Ability to multitask

ADDITIONAL REQUIREMENTS:

• Must be 16 years of age or older
• Provide all Customers with quick and friendly service
• Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service
• Work under pressure and at a fast pace
• Align with Raising Canes culture by balancing Working Hard and Having Fun
• Take initiative
• Comply with Company policies

Raising Canes appreciates & values individuality. EOE

Required

Preferred

Job Industries

• Other

About the Company

Bring your customer focus, analytical mindset, and operational coordination skills to Hermes Abrasives, a cutting-edge subsidiary of WALTER Surface Technologies. Since 1952, WALTER has built a reputation for high quality and innovation in surface treatment technologies and is a global leader in high-performance solutions for the metalworking industry. Our philosophy centers on empowering customers to work smarter and achieve excellence through superior technology, products, performance, safety, and durability—driving increased productivity and profitability.

About the Role

We are seeking a highly organized and customer-focused Customer Support & Internal Sales Representative to support North American Coated Abrasives operations. This hybrid role blends customer service excellence with internal sales, pricing analysis, and operational coordination. This position serves as a primary liaison between customers, Territory Sales Managers, Customer Service, Finance, and global manufacturing partners. Success in this role requires strong attention to detail, commercial awareness, and the ability to manage multiple priorities while protecting margin, ensuring order accuracy, and maintaining service standards. This is a cross-functional role with direct impact on customer satisfaction, pricing integrity, inventory management, and overall account health.

Responsibilities

• Order Management & Fulfillment
• Accurately enter, manage, and monitor customer orders in SAP.
• Coordinate production schedules, inventory levels, and delivery timelines.
• Expedite orders and coordinate air freight/import shipments when required.
• Track lost or damaged shipments and manage return logistics.
• Maintain open order and inventory forecast reports (P2D).
• Proactively communicate order updates, delays, and changes to customers.
• Pricing & Profitability Management
• Approve and analyze pricing requests within established guidelines.
• Evaluate margin impact using cost-of-goods data.
• Generate material numbers to determine cost structures.
• Prepare and maintain Competitive Pricing Reports (CPRs).
• Support special pricing arrangements and volume-based agreements.
• Provide historical cost and margin analysis to Territory Sales Managers.
• Customer & Account Management
• Serve as primary contact for customer and distributor inquiries.
• Oversee new account applications and evaluate credit worthiness.
• Maintain SAP account records and documentation.
• Resolve service issues, complaints, returns, and disputes.
• Provide invoices, delivery notes, and pricing documentation upon request.
• Inventory & Financial Support
• Monitor consignment and ABR inventory accounts.
• Prepare inventory count sheets and reconcile discrepancies.
• Support Accounts Receivable with past-due balances and disputes.
• Upload invoices to customer portals and assist with reconciliation requests.
• Sales & Operational Support
• Support Territory Sales Managers with profitability analysis and reporting.
• Prepare open order and sales activity reports.
• Coordinate international shipments and proforma invoices.
• Assist Customer Service with escalated issue resolution.

Qualifications

• Associate degree in Business, Marketing, or related field
• 2+ years of experience in Customer Service, Sales Support, or Inside Sales
• Proficiency in Microsoft Office (Excel, Word)
• D365 CRM experience
• Strong analytical and communication skills
• Authorized to work in the United States

Required Skills

• Customer Service Excellence: Responsive, solution-oriented, and professional
• Pricing & Margin Analysis: Understands cost drivers and profitability impact
• ERP & CRM Proficiency: Strong working knowledge of SAP and D365
• Supply Chain Coordination: Aligns production, logistics, and customer demand
• Financial Acumen: Cost awareness and margin sensitivity
• Organizational Agility: Manages multiple priorities under deadlines
• Attention to Detail: Ensures accuracy in orders, pricing, and documentation
• Cross-Functional Collaboration: Works effectively across Sales, Finance, and Operations

Preferred Skills

• Bachelor’s degree
• 3–5 years of experience in Sales Operations or Internal Sales
• SAP experience
• Experience in coated abrasives or industrial distribution
• Familiarity with pricing models and margin analysis

Pay range and compensation package

Hybrid office environment with cross-functional collaboration. Hourly / Non-Exempt (FLSA). Department: Internal Sales.

Equal Opportunity Statement

What Success Looks Like (First 12 Months)

• Orders are entered accurately with minimal rework or corrections
• Pricing approvals align with margin targets and company guidelines
• Customers receive proactive communication and timely resolution of issues
• Inventory and consignment accounts remain accurate and reconciled
• Territory Sales Managers receive reliable profitability and sales reporting
• Reduced disputes, improved on-time delivery, and strengthened customer relationships
• Consistent execution that protects both service standards and profitability

Thompson Industrial, powered by Clean Harbors, in North Prince George, VA is looking for a Class A or B CDL Driver to join their safety conscious team! The CDL Operator is responsible for the safe and proper execution of HPC Industrial jobs across all services lines. Supervises and completes single task jobs requiring one crew and completes turnarounds with management oversight at client’s site in accordance with client and business requirements and company policies, practices, and procedures. Transitioning Military, this is a great opportunity to leverage your skills and training as you return to civilian life. 

WORKING ENVIRONMENT: Industrial setting – Refinery, Petro-Chemical, Utilities, Pulp and Paper Mills, etc.

WORK LOCATION: North Prince George, VA

PLEASE READ ALL KEY RESPONSIBILITIES/PHYSICAL DEMANDS - YOU MAY BE A GREAT FIT!!!!

POSITION REQUIREMENTS: Class B CDL (Minimum)

***MUST BE ABLE TO DRIVE A MANUAL TRANSMISSION*** and no restriction with Tanker Endorsement

***GREAT PAY & BENEFITS***v

Experience in environment area a plus, Roll Off trailers, and dry vans a plus!

Why work for Thompson-Industrial?

• Health and Safety is our #1 priority and we live it 3-6-5!

• Competitive wages

• Comprehensive health benefits coverage after 30 days of full-time employment

• Generous paid time off, company paid training and tuition reimbursement

• Positive and safe work environments

Key Responsibilities:

• Act as safety representative responsible for safety policies and procedures of both the company and the customer, including hands-on information regarding operations, safety, equipment, emergency response and administrative functions.
• Hands-on operation vacuum equipment and hydroblasting equipment.
• Operation of special equipment, such as Ultra High-Pressure pumps.
• Operate equipment by energizing the pumping equipment and/or any specialized hydroblasting and/or chemical cleaning equipment, vacuum trucks and cutting equipment being used on the job.
• May be required to examine surface cleaned to ensure conformance to company and customer specifications.
• Perform routine maintenance on company equipment being used on the job.
• Perform any and all duties associated with liquid vacs, air machines and jet rodders.
• May direct a crew of vacuum technicians.
• May transport equipment and personnel to and from customer locations.
• Completes pre and post trip inspections, driver’s logs and complies with all other vehicle policy and DOT requirements.
• Loading and unloading hoses.
• Unload vacuum truck at the dump site.
• Provide general maintenance in the field.
• Perform other related duties as assigned.

Qualifications:

• Specific vocational preparation including classroom safety training, on-the-job training and essential experience gained on other jobs.
• Language proficiency: understand English at a level to comprehend safety training and respond to instructions in emergency situations.
• Valid driver’s license, CDL Class A other requirements of company’s driving policy required when driving company vehicle or using personal vehicle on company business.
• Smartphone required for Electronic Logging Device.
• Federal Transportation Workers Identification Credential (TWIC) may be required
• Must be knowledgeable in the operation of emergency equipment, such as fire extinguishers.
• Experience operating a vacuum truck.
• Working knowledge of operating equipment used in wet and dry vacuums.

What does it take to work for Thompson-Industrial? 

• High school diploma/GED or equivalent experience
• Class B CDL License required
• HAZMAT and Tanker Endorsements, preferred.

About Thompson-Industrial

• Thompson-Industrial, a Clean Harbors company, is the premier industrial cleaning and environmental services company in North America supporting the upstream, downstream, and utility sectors. Thompson-Industrial offers an exceptional three-pronged safety system, innovative career development platform, committed customer service, deep industry expertise, and advanced technology and automation. We are committed to safety, people, growth, service, and performance. We provide the safest, most efficient operational experience for our customers and the most comprehensive training and career development for our employees.

Thompson-Industrial is an equal opportunity employer. 

Thompson-Industrial is a Military & Veteran friendly company.

*TIS

RESPONSIBILITIES

QUALIFICATIONS

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Manager, Claims Operations, you will lead and be accountable for auto, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Complete process improvements, provide feedback on the process and lead organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: Chesapeake, VA. Relocation assistance is not available for this position.

What you'll do:

• Inspect and review quality of claim files and provide feedback to employees as appropriate.

• Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.

• Proactively find opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners

• Create conditions for success removes obstacles, lead and champion change.

• Achieve optimal productivity through handling workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.

• Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.

• Handle issues and make appropriate decisions based on the policy.

• Facilitate and guide employees through skill identification and developing for career progression. Support projects by serving as a subject matter expert.

• Hire, develop, and coach claims employees for results delivery.

• Consistently coach employees on claims handling and find opportunities to improve overall process and engagement

• Ensure risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.

• 2 years of direct team lead, supervisory or management experience.

• Experience using and interpreting data to make decisions.

• Demonstrated leadership, initiative, customer service and/or claims handling skills.

• Acquisition and maintenance of applicable insurance adjuster license within 6 months-time in role.

What sets you apart:

• 3+ years of recent Claims Manager or Supervisor experience

• Experience handling physical damage claims

• Strong experience coaching and developing claims adjusters to meet organizational and development goals

• Master’s Degree and/or CPCU designation

• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $103,450-$197,730.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on .

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

It is all about learning and growing. Our Associate Auto Adjuster role may be a new career for you. There’s a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month.

Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Work schedules will vary and may include some weekends. Relocation assistance is not available for this position.

We are currently seeking dedicated professionals to work in our Chesapeake, VA office, located at 1341 Crossway Blvd, Chesapeake, VA 23320  as an Associate Auto Adjuster . Your work will focus on adjusting non-injury auto claims and you'll work under supervision to investigate, evaluate, negotiate, and adjust low complexity auto insurance claims presented by or against our members. This will include the end-to-end claims process and settling claims in compliance with state laws and regulations. In this role, you will make a difference to our members as you deliver best in class customer service through setting appropriate expectations, proactively communicating and providing advice to deliver appropriate solutions to the member.

What you'll do:

• Acquire and apply basic knowledge of auto coverages. auto physical damage, and liability, in order to evaluate and settle high volume and low complexity auto claims such as; simple comprehensive and collision (i.e., single vehicle, parked and unoccupied, clear liability), glass, roadside, and rental vehicle coverages for repairable vehicles.

• Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, while overcoming obstacles, and effectively prioritizing the workload.

• Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions.

• Collaborate and set expectations with external and internal business partners to facilitate claims resolution.

• Support members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.

• Acquire and apply a foundational knowledge of Property and Claims (P&C) insurance industry products, and services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.

• Support workload surges and catastrophe (CAT) response operations as needed, including potential evening, weekends, and/or holiday work outside normal work hours.

• May be assigned CAT deployment travel with minimal notice during designated CATs.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or equivalent experience or GED

• Ability to provide exceptional customer service for our members by communicating clearly and professionally using multiple communication channels to process information related to auto claims

• Ability to prioritize and multi-task while navigating through multiple business applications

• Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire (Candidates that reside in NC but apply to openings in Chesapeake will first become licensed in NC)

• Successful completion of a job-related assessment is required.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner

• Bachelor’s degree

Compensation range: The hiring range for this position is: $49,840 to $51,840

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.