Jobs in Broomall
457 positions found — Page 8
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.
A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:
- Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
- Willingness to engage and have conversations with customers to provide excellent service
- Guide customers through our fashion trends, stories & products in all areas of the store
- Ability to effectively promote and sell our products to customers
- Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
- Representing yourself and the H&M brand positively during all customer interactions
- Support with commercial or operational actions to reach sales targets with store management team
Fashion & Trend Awareness
- Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
- Use your product & fashion knowledge to share relevant information to customers
Team & Development
- Retain and share your service, fashion and store operations knowledge and skills with colleagues
- Follow all procedures, routines, and legal requirements in all areas of the store
- Give & receive feedback with your colleagues to learn, develop & support each other
- Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development
Retail Operations/ Visual & Commercial Execution
- Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
- Operate fitting room and checkout areas according to best practice & processes
- Contribute to a clean and tidy sales floor and back of house (including stockrooms)
- Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
- Ensure good stock levels with replenishment routines on sales floor
- Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
- Support with opening and closing of the store
- Following all H&S guidelines and legal requirements applicable to role and responsibilities
Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions from venue development and event booking to revenue strategy and hospitality.
Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.
ASM Global , the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.
Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!
The Role
We are looking for a dynamic Human Resources Coordinator to join our corporate team at Legends | ASM Global. Under the supervision of the Human Resources Manager, the candidate will coordinate various functions within the corporate Human Resources department with a strong attention to detail. Including but not limited to processing onboarding paperwork, generating offer letters, organization of files & reporting lists etc. This is a pivotal role that supports our internal customers as well as supporting and maintaining the candidate experience.
Essential Duties and Responsibilities
- Conducts onboarding and offboarding for Above venue, venue, and corporate personnel.
- Coordinate on/off boarding of facility HR Business Partners (schedule orientations, training, requests systems access, etc.)
- Generates, tracks, and follows up on all Director level and above offer letters company wide.
- Administers, updates and tracks relocation assistance program for any Team member eligible to receive relocation monies.
- Acts as liaison between Corporate HR functions (recruiting, benefits etc.) to maintain seamless operations.
- Ensure I-9 and E-Verify compliance for all new hires company wide.
- Conduct background checks for Corporate new hires and assists with process for venues.
- Conducts new hire orientation for all Corporate and Above venue Team Members.
- Maintain company-wide organization charts.
- Tracks new Facility Transition process and assists as needed.
- Maintains and compiles departmental reports, on a weekly, monthly basis and as otherwise directed.
- Organizes, maintains, and updates all Corporate legal files.
- Organizes, maintains, and updates all Corporate, above venue, and venue Director level and above employee files.
- Acts a SME and liaison with all venue HRBPs on all Corporate aspects of HR Department operations (Workday, Offers, Background, I-9, E-Verify, policies & procedures etc.)
- Orchestrate and oversee Corporate HR Department special projects as needed.
- Performs other duties as required and assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
- High school degree or equivalent education is required.
- 3-4 years' experience in a large-scale administration role strongly preferred.
- Good working general knowledge of company and departmental policies and procedures.
Skills and Abilities
- Must have excellent computer skills and the ability to learn HRIS system.
- Workday experience preferred, but not required.
- Ability to prioritize and manage conflicting demands.
- Strong written, verbal, and interpersonal communication skills.
- Exceptional time management and organizational skills.
- Work well in a team environment.
- Able to maintain confidential information.
Compensation
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
Working Conditions
Location: On Site West Conshohocken, PA
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
**Job Description:**
**Position Overview:**
FedEx is looking for dependable and energetic individuals to serve as Seasonal Package Delivery Drivers during the busy holiday season. This position offers both full-time and part-time schedules, perfect for those who enjoy being on the road and providing excellent service to customers.
**Key Responsibilities:**
- **Package Delivery:** Deliver packages to homes and businesses on your assigned route, ensuring all deliveries are made safely and on time.
- **Vehicle Operation:** Operate a FedEx delivery vehicle safely and efficiently, following all traffic and safety regulations.
- **Customer Interaction:** Engage with customers professionally, ensuring a positive delivery experience.
- **Package Handling:** Load and unload packages, taking care to prevent damage.
- **Route Efficiency:** Optimize your delivery route to complete all deliveries in a timely manner.
- **Delivery Documentation:** Accurately document deliveries and any delivery issues in the FedEx system.
**Qualifications:**
- Valid drivers license with a good driving record.
- Ability to handle packages weighing up to 75 pounds.
- Strong communication and customer service skills.
- Ability to work independently and under pressure.
- Flexibility to work variable shifts, including weekends.
- Experience in delivery driving is preferred.
**Working Conditions:**
- Frequent driving and outdoor work in varying weather conditions.
- Full-time and part-time shifts available.
- Seasonal employment typically from mid-November through January, with potential for continued work.
**Benefits:**
- Competitive pay with the possibility of overtime.
- Employee discounts on FedEx services.
- Opportunities for permanent roles based on performance.
- Paid training and safety education.
**How to Apply:**
Submit your application through the FedEx careers portal, providing your resume and availability.
We have over 500 locations open across the U.S. We have opportunities for Massage Therapists, Estheticians, Spa Managers, and Spa Associates at all stages of their careers. Full Time, Part Timewe can provide the perfect fit with flexible schedules.
Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.
BenefitsMassage License Renewal Reimbursement
All equipment, tools, linens, and supplies provided
Tips paid out the same day
Life Insurance
Supplemental Insurance
Employer contribution to medical insurance
401(k)
401(k) matching
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
What Sets Us Apart?FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. No matter how big we get, the core of our company culture is to put people first! Our Massage services and enhancements elevate not only our clients' experiences, but our Massage Therapists' experience as well! Our Massage Therapists use additional tools such as Hot Stones, Himalayan Salt Stones, CBD Oil, and more to deliver customized treatments to our guests and valued members. Our commitment to the safety and comfort of our Massage Therapists and our clients is unmatched in the industry, and includes extensive annual background checks, annual ethics training, the use of our Attention Button system in every spa, and more.
Compensation PackageWe offer a competitive compensation package designed to reward your contributions and drive your success.
- Base Salary: Enjoy a base service (50-minute Swedish massage) rate ranging from $20.00-$25.00, tailored to reflect your experience and skills.
- Commission: Benefit from our uncapped commission structure, providing substantial earning potential based on your sales performance. Upgrades range from $3-$8, depending on the service. Our top performers typically earn an additional $6-$9 per hour from upgrades.
- Tips: Enjoy average tips ranging from 18% to 25% of the nonmember price. Credit card tips come directly to you via our partner, Tippy. The average tip on our base service is $20-$30 and goes up incrementally with upgrades.
Total Average Earnings: With our competitive base rate and uncapped commission structure, our full-time high performing Massage Therapists typically earn an average total annual compensation ranging from $65,000 to $88,000, depending on individual performance (based on 30 service hours/week). Our part-time high performing Massage Therapists typically earn an average total annual compensation ranging from $33,000 to $44,000, depending on individual performance (based on 15 service hours/week).
As a Massage Therapist, You Will- Maintain an active Massage Therapy license, and adhere to state/county licensing laws and regulations
- Carry your own massage liability insurance
- Commit to our \"Key Ingredients\" as the standard for communicating with and empowering each client during their massage service
- Customize a treatment plan based on each individual client's needs to deliver quality results
- Create an excellent experience through your friendly and helpful attitude
- Effectively communicate with clients, spa management, and staff
- Achieve sales and performance goals as outlined by spa leadership
- Participate in hands-on training as well as workshops and webinars
- Maintain professionalism and cleanliness of treatment rooms and common areas
We can't wait to meet you! Visit us in person at 4831 West Chester Pike, Newtown Square, PA 19073.
To be one of the H.U.N.K.S., you must be: Honest, Uniformed, Nice, Knowledgeable, and Service-oriented. Come and see what all the buzz is about and join our winning team.
As a Mover Junk Remover, you are the first point of contact for clients on the job.
Essential duties:
- Go out of your way to be friendly (smile, eye contact, small-talk) to everyone whom you come in contact with throughout the day especially your clients.
- Look, act and become a friendly college hunk starting with the uniform (shirt tucked in, hat straight, pants at waist), and continuing with your attitude (smiles and eye contact).
- Educate clients about pricing and services and the benefit to them prior to giving an estimate, ensuring 110% satisfaction.
- SAFELY operate at all times.
- Make sure truck has enough receipts, safety equipment and marketing material.
- Be able to make logistical decisions (when to dispose, what to donate or recycle, how to best complete a job, how to package items and load a truck, how to market during downtime).
- Help to train new hires about the day to day operations and core values.
- Complete Daily Checklists.
- Check in regularly throughout the day with direct supervisor for additional assignments and troubleshooting guidance
Requirements:
- Eligible to work in the United States.
- Reliable transportation to work.
- Be able to lift up to 75 pounds for an extended period of time.
- Enjoy hard work, world class customer service and helping others.
- Want to be part of a growing organization and are excited about huge opportunity.
Excellent earning potential including hourly pay plus tips and performance based bonuses. EARN $10-$15 PER HOUR with College Hunks Hauling Junk.
Hiring immediately for permanent full-time and part-time opportunities, with potential for advancement to a Captain position.
With 90 franchise locations across the U.S., College Hunks Hauling Junk and Moving is the largest and fastest growing junk removal and moving franchise opportunity. In 2015 CHHJM was named one of the fastest growing companies.
COMPANY MISSION: To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service).
Base $70K-$80K commensurate with experience and benefits
A growing Firm is seeking an experienced, detail-oriented Paralegal/Legal Assistant with a minimum of 3 years of relevant experience. The ideal candidate will have demonstrated experience in Business/Transactional matters and/or Trust/Estate Planning and Administration, client relations skills with the ability to serve as a primary point of contact for clients, attention to detail, advanced proficiency with the Microsoft Office suite, and the ability to learn the Firm’s legal research and accounting software platforms.
Responsibilities:
- Support attorneys with all facets of client representation
- Prepare and finalize legal documents including wills, trusts, powers of attorney, estate administration filings, operating agreements, and asset/stock purchase agreements, all under attorney supervision, and manage correspondence with all parties (clients, beneficiaries, creditors, opposing counsel, financial institutions, etc.)
- Conduct legal research using Westlaw (Practical Law), LexisNexis, or similar platforms and draft legal memoranda, correspondence, and client communications
- Maintain detailed client files, case management records, and billing documentation in compliance with Firm protocols and Rules of Professional Conduct
- Schedule, coordinate, and participate in client meetings and transactional deal closings; manage and monitor critical deadlines including for transactional deals and trust/estate tax/administration deadlines
- Manage phone calls, emails, and other communications, and directly respond to routine client inquiries with appropriate guidance from attorneys as needed
- Willingness to pursue professional development through attendance at relevant continuing legal education courses and training programs
Required Qualifications:
- Minimum 3 years of substantive experience with Business/Transactional and/or Trust/Estate Planning and Administration matters with willingness to expand knowledge in complementary practice areas
- Associate’s degree in paralegal studies, Bachelor’s degree, paralegal certificate, or equivalent combination of education and experience
- Excellent organizational and multitasking skills with proven ability to manage multiple client matters and competing deadlines simultaneously
- Strong written and verbal communication skills, with demonstrated ability to interact professionally with clients, attorneys, and third parties
- Proven ability to work independently with limited attorney supervision while collaborating effectively with attorneys, clients, and support team in a boutique firm environment
Preferred Qualifications:
- Experience with Estate Administration/Trust accounting software (Zanes)
- Experience with Transactional software (Westlaw – Practical Law)
- Familiarity with Pennsylvania Probate procedures and Orphans’ Court rules
- Pennsylvania Notary Public
- Experience in other legal areas (i.e. Litigation, Real Estate) helpful but not required
Laura Solomon & Associates, a growing firm dedicated to serving nonprofit, charitable and other tax-exempt organizations, and philanthropic individuals ( ), is seeking to add an Attorney. We are open to any location and remote work arrangement. We require that an attorney be licensed to practice (or can waive into) the Pennsylvania Bar; New York, New Jersey, and Delaware Bar admissions are desired given our client base.
LS&A is located on Philadelphia’s Main Line. The firm is recognized as a leader in the charitable sector and serves as outside general counsel to hundreds of public charities, private foundations, trade associations, and other nonprofits. We counsel clients locally, around the U.S., and internationally.
This position offers a tremendous opportunity for learning and professional growth in our warm and collegial environment and has the following requirements:
- YOU MUST HAVE TAX LAW EDUCATION OR EXPERIENCE TO BE CONSIDERED FOR THE POSITION
- Demonstrated commitment to, experience, and desire to work with, tax-exempt organizations and philanthropic individuals
- Will consider a wide range of experience levels but require at least 3 years applicable legal experience, with large law firm experience strongly preferred
- A knowledge base in the following areas (familiarity with application to exempt organizations/nonprofits is strongly preferred):
- corporate law (incorporation, Bylaw and Resolution drafting; nonprofit corporate and transactional experience is strongly preferred)
- federal taxation
- trusts and estates (Orphans Court and charitable gift planning)
- real estate law
- Excellent communications skills – both orally and in writing, including ability to explain legal concepts to non-lawyers
- Strong legal and business judgment
- Excellent research and analytical skills
- Personal Characteristics - positive; decisive; hardworking; mature; professional; detail-oriented; poised/levelheaded; articulate; takes responsibility and initiative; energetic; thoughtful; team player; flexible and able to juggle competing client demands
Other factors for consideration include:
- Other relevant professional experience in the nonprofit sector (e.g., Nonprofit Board service, staff position(s), volunteer and other community service
- Masters of Law in Taxation
- Public speaking experience
Our firm has an excellent work culture and strong commitment to our clients. We wholeheartedly serve our clients and their missions. This is a firm where you can do meaningful work with nonprofits and be supported and mentored. We expect all staff to manage their own schedule and deadlines. To be successful, firm members must have high expectations of their own work, attention to detail, and motivation to do excellent work.
As part of the culture of Laura Solomon & Associates, we value our work/family balance and that of our colleagues as well. The firm sets a reasonable and manageable billable hour requirement of 1300 hours. Our compensation package is competitive, including opportunities to be rewarded for your initiative and business development. The firm offers medical/dental insurance. Retirement savings are encouraged through matching 401(k) and profit-sharing plan.
To apply for this position, please send your resume with cover letter, two writing samples, and salary request to We are unable to reply to submissions that do not include all the above items.
For more information about the firm, please see Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Firm-paid Dental insurance
- Flexible schedule
- Firm-paid Health insurance
- Firm-paid Life insurance
- Paid time off
Schedule:
- Monday to Friday
Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.
Job Description
The Virtual Sales Representative (VSR) will be responsible for marketing and selling CARDAMYST via teleconference and/or telephone to targeted health care offices and providers, in close partnership with aligned field representatives. They will deliver impactful core selling messages and educational materials as part of their remote engagements, reinforcing in-person efforts and expanding overall reach. VSRs will need to be flexible regarding job responsibilities as they will include a variety of strategic tasks: amplifying call frequency with high-priority targets, triaging and qualifying targeted HCPs, supporting large geographic territories, and engaging aligned sales team micro-focus practitioners. The VSR will create positive, coordinated virtual selling interactions that drive awareness, adoption, and market growth for CARDAMYST. Additionally, they will possess excellent customer service skills and polished marketing and sales acumen to cultivate current office targets and develop new healthcare provider relationships within those offices. These skill sets will also be critical in educating on the clinical profile and first-in-class value of assigned products, addressing questions and concerns, and identifying signals of adoption. Furthermore, they will demonstrate the ability to learn complex medical topics, industry compliance guidelines, patient assistance programs, and navigate pharmacy and insurance landscapes to support account needs.
EVERSANA Deployment Solutions offers our VSRs competitive hourly compensation, lucrative bonus potential, paid time off, company paid holidays, excellent training, employee development programs, a 401-k plan with employer match, and a comprehensive benefits package including medical, dental, and vision insurance, along with many additional valuable programs.
Essential Duties And Responsibilities
Our employees are tasked with delivering excellent business results through the efforts of their aligned field partners. These results are achieved by:
- Complete assigned product training at an advanced level, developing a comprehensive understanding of the disease state, assigned product features and benefits, core selling messages, and the clinical profile of a first-in-class therapy.
- Develop expertise in delivering core selling messaging in a virtual environment, reinforcing field strategy and tailoring discussions based on HCP interest level and engagement signals.
- Meet or exceed call expectations, quality engagement metrics, and sales attainment goals set forth by the Client.
- Maintain complete and timely CRM documentation of targeted customer interactions, including call attempts, product discussions, expressed level of interest, and literature requests.
- Develop business relationships with field team to maximize coverage of shared targets.
- Ensure high level of coordination, communication, and collaboration with field-based representative counterparts and field-based Regional Sales Manager. Ensuring that efforts are aligned and coordinated to provide a superior customer experience.
- Coordinate regularly with field-based counterparts to ensure seamless execution of customer interactions and scheduling as appropriate.
- Complete tasks and participate in projects as assigned by the field based Regional Sales Manager, as needed.
- Provide actionable insights and feedback to field partners and team leadership regarding account sentiment, adoption signals, and opportunities for increased engagement.
- Comply with all company, PDMA, compliance, and regulatory policies and guidelines.
- Work independently from a remote home office while collaborating cross-functionally in a coordinated territory model.
- Cultivate an assigned virtual territory in alignment with field strategy and be accountable for measurable business results and engagement outcomes.
- All other duties as assigned.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
- Bachelor's degree from an accredited college or university OR equivalent experience
- 1+ year of sales experience in an outbound Virtual/Tele-sales or field sales role in a healthcare or pharma field required
- Experience selling in the Cardiovascular space preferred
- Proficiency in Microsoft Office software, especially Word, Excel and Outlook required with the ability to learn new software as needed.
- Excellent communication & rapport building skills.
- Ability to articulate complex clinical data.
- Ability to learn complex medical topics, industry compliance guidelines, patient assistance programs, pharmacy, and insurance landscapes.
- Aptitude and confidence to converse with physicians, as well as all levels of medical office staff.
- Stable internet connection adequate to support voice over VoIP calls and virtual calls platforms.
OUR CULTURAL BELIEFS
Patient Minded - I act with the patient’s best interest in mind.
Client Delight - I own every client experience and its impact on results.
Take Action - I am empowered and hold myself accountable.
Grow Talent - I own my development and invest in the development of others.
Win Together - I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters - I speak up to create transparent, thoughtful and timely dialogue.
Embrace Diversity - I create an environment of awareness and respect.
Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.
EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA’s benefits package can be found at /careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.
From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at
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Remote working/work at home options are available for this role.
Position: Account Manager
Location: Malvern, PA (4 days a week on-site)
Permanent role
Overview
We are seeking a highly driven, sales-focused Senior Account Manager to lead and grow client relationships while managing high-volume IT contract hiring programs. This role combines new business development, account growth, and operational delivery, serving as a trusted advisor to clients while driving revenue, expansion, and hiring performance. The ideal candidate brings a strong background in IT staffing sales, account management, and workforce solutions, with a proven ability to grow accounts and deliver measurable business results.
Key Responsibilities
- Own and grow enterprise and mid-market client accounts, driving revenue through strategic account development and expansion.
- Serve as a trusted advisor and primary client contact, delivering consultative workforce solutions for IT contractor hiring.
- Lead end-to-end client engagement, from sales discovery and requirement qualification to hiring delivery and ongoing account management.
- Drive high-volume, transactional IT contract hiring, ensuring speed, quality, and fulfillment performance.
- Identify and execute new business opportunities, including upsell and cross-sell of staffing and workforce solutions.
- Develop and manage account growth strategies, including penetration plans, pipeline development, and revenue forecasting.
- Partner with recruiting teams to optimize delivery, improve submission quality, and increase fill ratios.
- Maintain executive-level client communication, including QBRs, performance reviews, and strategic planning sessions.
- Track, analyze, and report on key performance metrics, hiring KPIs, and revenue targets.
- Prepare and deliver sales presentations, proposals, and account performance reports.
- Proactively manage escalations, risks, and client challenges to ensure high client satisfaction and retention.
Qualifications
- 8+ years of experience in IT staffing sales, account management, workforce solutions, or recruiting operations, with a strong emphasis on client acquisition and revenue growth.
- Proven success managing enterprise accounts and high-volume IT contract hiring programs.
- Demonstrated ability to close new business and expand existing accounts.
- Strong consultative selling skills, including needs discovery, solution positioning, and negotiation.
- Experience qualifying technical hiring requirements and managing large hiring pipelines.
- Highly analytical, with experience managing sales metrics, KPIs, forecasting, and reporting.
- Exceptional communication, presentation, and stakeholder management skills.
- Ability to operate effectively in fast-paced, performance-driven environments.
About ConnectUs
ConnectUs is a leader in Managed Mobility Services, helping organizations simplify mobile device management at scale. From procurement and kitting to deployment, MDM configuration, and full lifecycle support, we take the complexity out of mobility so our customers can focus on growth. Since 2014, ConnectUs has deployed over 3 million devices and helped clients save more than $1 Billion by reducing friction, improving uptime, and enabling connected workforces.
Role Overview
The Account Manager – Customer Growth & Retention plays a dual role:
- Manage and grow assigned active accounts to ensure long-term satisfaction and continuous value.
- Proactively re-engage existing customers who have not purchased in 60+ days, identifying new opportunities to provide value through device lifecycle services, accessories, MDM, and support solutions.
This role is ideal for someone who thrives in both relationship management and outbound customer engagement. You will be responsible for deepening customer partnerships, uncovering new needs, and driving incremental revenue through upselling and cross-selling.
Key Responsibilities Account Management & Customer Success
- Serve as the primary point of contact for assigned customers following initial onboarding.
- Build trusted relationships with client stakeholders and ensure ConnectUs continues to meet or exceed expectations.
- Conduct quarterly business reviews (QBRs) and regular check-ins to align solutions with evolving client goals.
- Monitor service performance, SLAs, and client satisfaction to ensure continued success.
Account Growth & Upselling
- Identify new revenue opportunities within existing accounts, including MDM services, accessories, buyback programs, and enhanced lifecycle support.
- Collaborate with internal sales and operations teams to prepare quotes, renewals, and proposals.
- Track upsell and cross-sell performance metrics and report on monthly growth outcomes.
- Support annual planning, budget cycles, and device refresh discussions to position ConnectUs for continued expansion within each client.
Dormant Account Re-Engagement
- Maintain a proactive outreach list of 10–20 existing customers who have not purchased within 60+ days.
- Conduct personalized outreach to re-engage these customers, share relevant service updates, and present new offerings.
- Identify reasons for inactivity and propose tailored solutions that address current pain points or budget considerations.
- Document all interactions and next steps in CRM (Copper/HubSpot) for visibility and accountability.
Service Delivery & Issue Resolution
- Oversee the performance of ConnectUs services across fulfillment, help desk, and repair workflows.
- Act as a client advocate and escalation point, ensuring issues are resolved promptly with cross-functional support.
- Coordinate with internal teams to ensure accuracy in asset tracking, device lifecycle management, and reporting.
Reporting & Insights
- Provide regular reports on account activity, growth opportunities, and re-engagement progress.
- Analyze trends in order volume, service usage, and renewal likelihood to inform targeted outreach strategies.
- Deliver insights that help customers reduce costs and optimize device operations.
Key Traits
- Proven ability to build trust and grow relationships with existing customers.
- Strong sense of ownership, accountability, and results orientation.
- Excellent communication and listening skills with a proactive approach.
- Comfort with outbound outreach and re-engagement activities.
- Organized, data-driven, and adept at using CRM tools.
- Passionate about helping customers succeed while achieving measurable revenue impact.
Performance Metrics
- Revenue growth from existing accounts
- Number of dormant accounts reactivated
- Upsell and cross-sell conversion rates
- Customer satisfaction (NPS, QBR feedback)
- Responsiveness and retention rate