Jobs in Brooklyn Heights, OH
664 positions found — Page 12
Medical Group is seeking Neurologists to join our growing Outpatient Neurology Service at the Neurosciences Institute. The selected candidates will also support the needs of our fully staffed outpatient neurophysiology labs, through leadership, growth and continued development of our neuromuscular program. We offer flexibility for growth in subspecialty areas including headaches, epilepsy, movement disorders, dementia, and neuromuscular disorders.
Medical Group is a subsidiary of the Health System, which is comprised of 2 hospitals and over 20 health centers, making it one of the largest integrated Healthcare Delivery Systems in the state. The medical group has 330 + unified, high performing physicians, aligned to create a healthier Northeastern Ohio community.
Opportunity - Neurophysiologist
Board Certification/Board Eligibility - American Board of Psychiatry and Neurology (ABPN)
Fellowship training in Neurophysiology and/or experience
Willingness to participate in inpatient consultation with general neurology patients as needed
Opportunity - Vascular Neurologist
Board certification and/or eligibility in Vascular Neurology
Mix of both inpatient and outpatient responsibilities
Shared Telestroke call rotation + additional, shared compensation
Opportunity - General Neurologist
Board Certification/Board Eligibility - Neurology
Monday through Friday schedule offering excellent work/life balance
Outpatient practice with associated neurophysiology lab that is fully staffed
Candidate Qualifications
" A current unrestricted license or the ability to obtain a license to practice medicine in Ohio
" Willingness to participate in teaching, lectures, resident sessions
" Excellent verbal and written communication skills
" Commitment to quality care in a patient centered, team-based environment
Opportunity Highlights
" Employed position offering competitive compensation, benefit package and incentives such as signing bonus, loan assistance and relocation
" Part of a growing, multi-specialty neurology team with aggressive 3 year work force plan
o Inpatient coverage includes neuro-hospitalist, neurocritical care and stroke, providing continuous support of outpatient neurology emergency and inpatient needs
" Research and innovation, along with teaching opportunities available
" Large, established, referral base within the medical group, ACO and community partners
" Epic System's EMR
" Closed ICU with 6 dedicated beds
" Certified as an Advanced Primary Stroke Center by JACHO
" An AHA Target Stroke Honor Role Elite Plus awardee for tPA administration
" An AHA Gold Plus awardee for quality performance
Community Information
Rising from the rolling hills of the Western Reserve along the Ohio & Erie Canal, city is located within 500 miles of 42 major cities, and surrounded by thousands of acres of national parkland and countryside. As a thriving heartland city, it provides an ideal living and working environment. The vitality of its people and the unparalleled quality of life offers versatility, a low cost of living, outstanding cultural access and a thriving climate for healthcare, education and business. The downtown hosts a vibrant arts scene and eclectic dining options. Northeast Ohio offers many quality primary and secondary education options.
Established, Growing Pain Management Practice Seeking Exceptional Physician for part-time Directorship with Partnership Track.
We are one of Cleveland s largest, longest-tenured and best-reviewed pain management practices and we are seeking to add an exceptional physician to our team for part-time. We owe our success to the quality of our professionals and staff and are looking to continue our tradition of excellence. We offer excellent compensation based on candidate experience and qualification, and as a result, expect to work with the very best professionals.
Need a part time MD/DO for pain management clinic. Prefer experience or specialty training in pain management or related field. Must have ability to obtain a TDDD license.
Current Doctor is retiring from practice.
Joining Single physician with three midlevels.
No call
Practice Description: Chronic pain management clinic that has been in business for over thirty years. No interventional procedures currently.
Midlevels see the great majority of patients. MD/DO will supervise as medical director and maintain appropriate licensure.
Competitive Compensation, Bonuses & Incentives offered based on quality and productivity.
Paid Malpractice Coverage, CME, Vacation, Sick Leave, Holidays, Relocation, Life Insurance, Medical Insurance and more.
Partnership is offered!
Service Population: Chronic pain patients, age greater than 18 years, majority female
SEEKING CANDIDATES THAT ARE RESIDENCY TRAINED IN: ANESTHESIOLOGY, PM&R, INTERNAL MEDICINE, FAMILY PRACTICE, NEUROLOGY
An extremely successful PMR physician has been practicing in the community for years in various settings and is searching for a colleague to join the practice, contracted with, By providing compassionate, comprehensive physical medicine and rehabilitative services, his practice seeks to empower disabled and injured patients to achieve their maximum potential.
This position provides the opportunity to collaborate with a premier physician and local hospital system that aims to improving health in the community. Across nursing homes, skilled nursing facilities, and outpatient clinics, the need for another quality-focused PMR physician is growing rapidly. Incredibly trained support staff within each facility makes this opportunity very attractive.
OPPORTUNITY OVERVIEW
Competitive Salary
First year contract with Unity
Independent work after first year
Comprehensive healthcare, dental and vision
Education loan assistance
Sign-on bonus
Generous pension plan
Infrequent call schedule
Support of APPs
COMMUNITY
Arts district in Downtown
Cleveland Orchestra only 50 minutes away
Broadway shows at Cleveland s Playhouse Square
Professional baseball, football, hockey and basketball an hour away
Public schools top-ranked in the state
International airports less than 2 hours away
Blossom, outdoor amphitheater, 45 minutes north
Akron-Canton (CAK) regional airport with nonstop service to Atlanta, Chicago, Denver, Florida, Boston and New York
Description
Principal Advisor, Central Sterile Processing (System‑Level Strategic Leader)
Reporting directly to the Senior Director of Perioperative and Procedural Services, the Principal Advisor for CSP serves as the system's senior subject‑matter expert and strategic leader for this procedural domain. In this capacity, the leader will functions as an enterprise‑level authority responsible for establishing standard practices, policies, and procedures for daily operations. The role also provides oversight and input into the system capital replacement plan and operational KPIs. Additionally, this role leads accreditation readiness efforts and partners closely with the Quality Institute to ensure continued compliance across all UH locations. Operating within a matrixed structure, this role provides dotted‑line guidance to local operational leaders and manages a small, focused team responsible for delivering systemwide initiatives
A Brief Overview
The Principal Advisor, Procedural Areas serves as a clinical and strategic subject matter expert and resource across the health system, providing expert consultation, strategic guidance, and performance oversight for the assigned procedural areas of expertise, such as Central Sterile Processing/High Level Disinfection (CSP/HLD), Operating Rooms (OR), Endoscopy, and Cath/Interventional Radiology (IR) Labs. This role supports standardization, quality improvement, and regulatory compliance across all facilities, working collaboratively with local leaders to drive excellence in patient care, operational efficiency, and staff development. This position holds dotted-line authority to influence and support local managers and directors, aligning practices with system-wide goals, although the depending on the area, they may have direct reports. This position will develop and implement standardized departmental policies, procedures, and quality objectives. The position will also gather, analyze, and share key performance indicators (KPIs) across the system to support transparency, promote accountability, and drive continuous improvement at both the local and system levels. Additionally, this position will lead the creation and maintenance of a system-wide education and competency plan in collaboration with others.
What You Will Do
* Key Responsibilities:
* System-Level Leadership & Strategic Oversight: Serve as the system-wide clinical expert for assigned procedural specialty (CSP/HLD, OR, Endoscopy, Cath/IR) based on evidence based best practices, protocols, and technological advancement to enhance patient safety, workflow efficiency and clinical outcomes.
* Collaborate with local leaders to standardize workflows, optimize scheduling, and improve throughput and resource utilization.
* Serve as a liaison between system leadership and local procedural teams, translating enterprise-wide strategy into operational execution. Assist local leaders to translate strategic goals into operational practices across facilities.
* Lead or support initiatives to improve efficiency, safety, and patient outcomes (e.g., turnover time, block utilization, scope management, radiation safety), by utilizing process improvement initiatives using Lean, Six Sigma, or PDSA methodologies.
* Depending on the assigned procedural area, this role may include direct reports and associated people management and local budgetary responsibilities.
* Policy Development & Standardization
* Develop, review, implement, and maintain system-wide policies, protocols, and standard operating procedures related to assigned area of expertise. Partner with local leadership to support training, ensure consistent application, and monitor compliance across all sites.
* Ensure alignment with current regulatory and accreditation standards (e.g., AORN, DNV, JCAHO, AAMI, CMS, ACC). Support local leaders in preparing for surveys, audits, and inspections, ensuring alignment with standards and documentation requirements.
* Promote consistent application of best practices across all sites, including technology integration, including electronic health records (EHR), image management systems, and inventory systems.
* Training, Education & Competency
* Assist in design and deliver ongoing education programs, competency assessments, and professional development plans throughout system.
* Provide subject matter expertise for local leaders during staff onboarding and ongoing professional development activities.
* Act as a subject matter expert in regulatory standards and clinical technologies.
* Quality Improvement & Data Analysis
* Analyze system-wide performance data, audit results, and dashboard metrics to identify trends and improvement opportunities. Monitor and analyze key performance indicators (KPIs) such as volume trends, case mix, supply costs, radiation exposure, and outcomes.
* Collaborate with local teams and system leadership to develop and implement targeted quality improvement initiatives. Support audit activities and review documentation accuracy to ensure compliance with safety and quality standards.
* Participate in or lead root cause analyses and process improvement initiatives
* Regulatory & Compliance Support
* Stay current with evolving regulatory requirements and industry standards. including infection control, safety, and documentation standards.
* Serve as the internal resource for regulatory and accreditation readiness, supporting local managers in compliance efforts.
* Review and revise system-wide recommendations based on regulatory updates.
* Resource & Inventory Management
* Provide expert advice on system-wide capital equipment, instrumentation, supply chain strategies.
* Support budget planning and procurement efforts in collaboration with system and local hospital leadership.
Additional Responsibilities
* Participate in system-wide committees, task forces, and strategic initiatives.
* Foster a culture of safety, learning, and clinical excellence.
* Ensure adherence to PHI and confidentiality standards.
* Perform other duties as assigned.
* Performs other duties as assigned.
* Complies with all policies and standards.
* For specific duties and responsibilities, refer to documentation provided by the department during orientation.
* Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Qualifications
Education
* Bachelor's Degree Nursing, Healthcare Administration, Cardiovascular Technology, Radiologic Technology, or related field (Required)
* Master's Degree MSN, MHA, MBA, or related (Preferred)
Work Experience
* Minimum of 7-10 years of clinical and operational leadership experience in sterile processing (Required)
* 3+ years system-level or multi-site experience, preferably in a matrixed organization. (Required)
Knowledge, Skills, & Abilities
* Strong analytical and data interpretation skills. (Required proficiency)
* Excellent communication, facilitation, and relationship-building abilities. (Required proficiency)
* Ability to influence without direct authority and navigate complex organizational structures. (Required proficiency)
* Deep understanding of regulatory and accreditation standards. (Required proficiency)
Licenses and Certifications
* Active clinical license or certification (e.g., RN, RCIS, RCES, ARRT, CRCST, CSPDT, CER,CIS) required based on specialty. (Required)
* Specialty certifications (e.g., CNOR, CVRN, CEPS, Lean Six Sigma) (Preferred)
* Preferred Certifications: Certified Sterile Processing Manager (CSPM) or Certified Healthcare Leader (CHL).
Physical Demands
* Standing Occasionally
* Walking Occasionally
* Sitting Constantly
* Lifting Rarely up to 20 lbs
* Carrying Rarely up to 20 lbs
* Pushing Rarely up to 20 lbs
* Pulling Rarely up to 20 lbs
* Climbing Rarely up to 20 lbs
* Balancing Rarely
* Stooping Rarely
* Kneeling Rarely
* Crouching Rarely
* Crawling Rarely
* Reaching Rarely
* Handling Occasionally
* Grasping Occasionally
* Feeling Rarely
* Talking Constantly
* Hearing Constantly
* Repetitive Motions Frequently
* Eye/Hand/Foot Coordination Frequently
Travel Requirements
* 50% Hybrid/remote with regular onsite presence required. Up to 50% travel across system hospitals and procedural areas. Flexibility to adjust schedule to support early procedures or late meetings as needed.
Our Mission
To transform lives by providing exceptional, accessible, and compassionate healthcare experiences for all.
Our Vision
Care Alliance will be the health center of choice, delivering compassionate, high-quality, and innovative healthcare that empowers individuals and strengthens communities. We are committed to advocacy, accessibility, and excellence, ensuring every patient receives the care they deserve with dignity, respect, and unwavering support.
Our Values
1. Accessibility:
We are committed to eliminating barriers to care, ensuring that every individual—regardless of background or circumstance—has access to high-quality healthcare.
2. Collaboration:
Our strength comes from collaboration, fostering communication and teamwork among employees, patients, and community stakeholders to achieve shared goals.
3. Accountability:
We are unwavering in our commitment to accountability, upholding the highest standards in patient care, employee well-being, and organizational excellence.
4. Compassion:
We treat every person with dignity, empathy, and respect, building trust through genuine care and understanding.
5. Innovation:
We embrace change and seek out creative solutions to continuously improve the experiences of our employees, patients, and community.
6. Excellence:
We are relentless in our pursuit of excellence, ensuring superior clinical outcomes, operational efficiency, and transformative patient experiences.
Community Impact:
We are deeply rooted in the communities we serve, dedicated to creating positive, sustainable change through outreach, advocacy, and partnerships.
Job Summary:
Provide comprehensive dental care services to patients within a community health center setting. This role focuses on delivering high quality, patient centered oral healthcare services and represent CAHC in the community by participating in CAHC sponsored outreach events.
Requirements:
Task Responsibilities & Competencies:
*Include but are not limited to:
· Perform comprehensive dental examinations and assessments
· Diagnose oral diseases and develop appropriate treatment plans
· Provide preventive services such as cleanings, fluoride treatments, and sealants
· Perform restorative procedures including fillings, crowns and bridges
· Conduct extractions and other minor surgical procedures
· Measure and fit for removable dental appliances such as partials and dentures using traditional and digital methods
· Participate in school-based health and community outreach programs, as well as oral health education initiatives
· Provide required dental care as needed.
· Refer patients to a specialist if needed
· Deliver culturally competent care to diverse and underserved populations
· Participate as part of a multidisciplinary healthcare team.
· Maintain accurate and timely patient records in electronic health records (HER)
· Participate in staff meetings and quality improvement initiatives
Minimum Education and Experience:
Required:
· Graduate of an accredited school of dental and Current State of Ohio Dental License
· Ability to communicate and work with a diverse population base.
· Eligible for Medicaid/Medicare provider status.
· Strong clinical background.
· Expertise in denture fabrication, extractions, complex restorative and patient management.
· Excellent oral and written communications’ skills
· Excellent interpersonal skills
· Demonstrated ability to work with a diverse population.
*Possible eligibility for loan repayment options (example National Health Service Corps, Ohio Dentist Loan Repayment Program)
Compensation details: 12 Yearly Salary
PI0e9f3a338
Join Us in Transforming Healthcare Education.
At Joyce University, work is more than a job — it’s a shared commitment to excellence, growth, and purpose. Since 1979, we’ve been dedicated to one mission: empowering every student to succeed in healthcare. That same dedication extends to our people.
We’re proud to be recognized among Utah’s Best Companies to Work For, but what truly defines us is our culture — built on integrity, service, learning, and caring. We invest deeply in our team’s personal and professional growth, creating a workplace that celebrates success, values connection, and believes in the power of every individual.
From our self-directed time-off philosophy to our focus on well-being and total rewards, we’re intentional about helping our people thrive — inside and outside of work.
Here, your expertise shapes the future of healthcare. Your voice matters. Your growth is supported. Together, we’re building a university — and a future — where every student, and every team member, can, should, and will succeed.
Position Details:
Shape the Future of Nursing — Join Joyce University as a Part-Time Clinical Nursing Faculty Member in the Cleveland Metro Area!
Location: Cleveland Metro Clinical Sites
Position Type: Part-Time (1–2 clinical shifts per week, per academic term)
Joyce University is on a mission to develop compassionate, skilled, and confident nurses — and we’re looking for passionate nursing professionals like you to help lead the way.
As a Part-Time Clinical Nursing Faculty member in the Cleveland area, you’ll have the unique opportunity to mentor and teach the next generation of nurses in real-world clinical settings. You’ll join a supportive, forward-thinking academic community dedicated to excellence in nursing education and student success.
What You’ll Do:
- Guide students through hands-on clinical instruction in local healthcare facilities
- Inspire, mentor, and evaluate future nursing professionals
- Support student learning by identifying academic or behavioral challenges and offering remediation
- Contribute to ongoing curriculum development and program improvement
- Maintain professional growth and stay current with best practices in clinical care
- Participate in university events including staff meetings, pinning ceremonies, and graduation
Why Joyce University?
- Make a meaningful impact on the next generation of nurses
- Work with a mission-driven institution focused on academic and clinical excellence
- Flexible part-time scheduling
- Be part of a collaborative, student-centered faculty team
- Generous Tuition Reimbursement or Tuition Reduction up to 50% to pursue your MSN
Requirements:
What You Bring:
- Required:
- RN license (unencumbered) in the State of Texas
- Master’s degree in Nursing (BSN and either in an MSN program or willing to begin one also considered)
- 2–3 years of clinical nursing experience
- Preferred:
- 2–3 years of teaching experience
- Teaching Experience
Equal Opportunity Employer
Joyce University is committed to creating an inclusive environment for all employees. We celebrate diversity and prohibit discrimination of any kind. Employment decisions are based on qualifications, merit, and institutional need.
Ready to make an impact in nursing education?
Apply today and join a university that values clinical expertise, student success, and lifelong learning.
Compensation details: 38-44 Hourly Wage
PI816f6b4ae282-362
As an Army Reserve Critical Care Nurse, you may qualify for up to $75,000 special pay ($25,000 per year for a maximum of 3 years) and up to $50,000 to repay qualifying education loans ($20,000 for the first 2 years and $10,000 for the third year).
Benefits include:
- Travel opportunities, including humanitarian missions
- No-cost or low-cost medical and dental care for you and your family
- Non-contributory retirement benefits with 20 years of qualifying service (starting at age 60 for Army Reserve)
- 30 days of paid vacation earned annually (for Active duty)
- Commissary and post exchange shopping privileges
- Flexible, portable retirement savings and investment plan similar to a 401(k)
- Privileges that come with being an officer in the U.S. Army or Army Reserve
- Training to become a leader in your specialized field
Requirements include:
- Baccalaureate of Science in Nursing (BSN) from an accredited nursing
- Between 21 and 42 years of age
- Current, valid and unrestricted nursing license
- U.S. citizenship (Active duty) or a permanent resident (Army Reserve)
Numerous positions are available worldwide. To find out more, visit us at /nurse.
Training and advancement: You will enter our Clinical Leadership Program that creates and supports a culture of continuous learning for our managers. The curriculum will cover onboarding, essential functions, leading your business, and advanced leadership. As a Clinical Manager, you may advance your career into an Area Team Lead or Director of Operations role.
Our culture: We believe our employees are our most important asset — we value, care about, and support our people. We are there when you may need us most, from tuition reimbursement to support your education goals, granting scholarships to family members, delivering relief when natural disasters strike, or providing financial support when personal hardship hits, we take care of our people.
Our focus on diversity: We have built a nurturing environment that welcomes every age, race, gender, sexual orientation, background, and cultural tradition. We have a diverse range of employee resource groups (ERGs) to encourage employees with similar interests, goals, social and cultural backgrounds, or experiences to come together for professional and personal development, discussion, activities, and peer support. Our diverse workforce and culture encourage opportunity, equity, and inclusion for all, which is a tremendous asset that sets us apart.
At Fresenius Medical Care, you will truly make a difference in the lives of people living with kidney disease. If this sounds like the career and company you have been looking for, and you want to be a vital part of the future of healthcare, apply today.
PRINCIPAL RESPONSIBILITIES AND DUTIES
CLINIC OPERATIONS:
- Manages the operations of the clinic, including costs, processes, staffing, and quality standards.
- Provides leadership, coaching, and development plans for all direct reports.
- Partners with internal Human Resources, Quality, and Technical Services departments.
- Collaborates with or functions as the Home Therapies Program Manager to oversee the facility’s Home Therapies Program.
- Maintains integrity of medical and operations records and complies with all data collections and auditing activities.
- Accountable for completion of the Annual Standing Order Review and Internal Classification of Disease (ICD) coding.
- Manages clinic financials including efficient utilization of supplies or equipment and regular profits and loss review.
- Responsible for all required network reporting and on-site state or federal surveys.
PATIENT CARE:
- Coordinates all aspects of patient care with the appropriate staff members, from admission through discharge of the patient.
- Ensure education of the patient regarding quality measures, transplant options, modality awareness, and access care.
- Acts as a resource for the patient and family to address concerns and questions.
- Accountable for timely completion of patient care assessments and care plans.
- Manages timely patient schedules to ensure facility efficiency and develops action plans for missed treatments.
- Plans, coordinates, and validates patient eligibility for treatment.
- Reports changes in patient status regarding any clinical, insurance, or travel and transportation issues.
STAFF:
- Participates in the selection and hiring of new team members and ensures completion of new hiring orientation and mandatory trainings.
- Responsible for all patient care employees completing appropriate training courses and that licensures/certifications are current.
- Provides support for all clinical staff members at regular intervals and encourages professional growth.
- Maintains current knowledge regarding company benefits, policies, procedures, and processes.
- Completes employee evaluations and establishes annual goals.
- Documents any disciplinary actions and confers with the clinic Director of Operations and Human Resources when needed.
- Manages staff scheduling and payroll.
PHYSICIANS:
- Facilitates the application process for physician privileges and compliance with Fresenius Medical Care Medical Staff By-Laws.
- Responsible for strong physician relationships and ensures regular and effective communication.
- Participates in Governing Body, an interdisciplinary team for each region including MSWs, Dietitians, MDs, DOs etc. that governs policies.
EDUCATION AND REQUIRED CREDENTIALS:
- Bachelor’s Degree or an equivalent combination of education and experience.
- Graduate of an accredited School of Nursing (RN).
- Current appropriate state licensure.
EXPERIENCE AND SKILLS:
- Required:
- 6+ years business operations experience in a healthcare facility.
- 12 months experience in clinical nursing.
- 6 months chronic or acute dialysis nursing experience.
- Successfully pass the Ishihara Color Blind Test.
- Preferred but not required:
- 3+ years supervisory or project/program management experience.
- Med/surg or ICU/CCU experience.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
- Day-to-day work includes desk and personal computer work and interaction with patients, facility staff, and physicians
- Position may require travel between assigned facilities and various locations within the community and/or travel to regional, business unit, and corporate meetings may be required.
- The work environment is characteristic of a healthcare facility with air temperature control and moderate noise levels.
- May be exposed to infectious and contagious diseases/materials.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The position provides direct patient care that regularly involves heavy lifting, moving of patients, and assisting with ambulation. Equipment aids and/or coworkers may provide assistance.
Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.
EOE, disability/veterans
At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you're not just selling or servicing equipment - you're building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite's global innovation.
Job DescriptionBring your industrial maintenance knowledge to the dock and door industry!Being a Service Technician holds a sense of integrity and independence. You are the face of the organization with our customers as you maintain Rite-Hite products out of our Broadview Heights, OH, office to focus on the West & Southwest area of Cleveland from a service truck which you can house at your residence. The opportunity offers a career for you to grow your skillset and make a daily impact!
Description:
Rite-HiteService Technicianswill install, maintain, and repair loading dock equipment and industrial doors at customer facilities. In addition, Service Technicians act as a technical resource for our customers and our sales force. This position works independently or in small teams in a field service environment, and is a primary customer contact.
Rite-Hitesells the best and we hire the best. This position requires experience welding and working with mechanical, hydraulic, and electrical systems. Prior experience in the repair or installation of industrial equipment is preferred. Selected candidate must be able to work independently in a field environment. Good customer service skills are required. This position requires the ability to work outdoors, at heights, and lift up to 100 pounds. As this position requires driving a company vehicle, a pre-employment drug test and clean driving record are required, as is a DOT physical.
What We Offer
At Arbon Equipment - A Rite-Hite Company, we take care of our people - because when you're supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:
Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.
Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.
Time for You: Paid holidays, vacation time, and personal/sick days each year.
Join us and build a career where you're supported - at work and beyond.
Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans.We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.
The hiring range for this position in USA-OH-Broadview Hts is $23.35-$32.10 per hour based on a 40-hour work week. The number of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus opportunity may be provided as part of the compensation package, in addition to the full range of benefits including medical, dental, life, and vision insurance, disability, a 401(k) plan, profit sharing, and PTO/vacation.About Keyfactor
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Job Title: Support Engineer, Tier 3
Location: United States; Remote, MST or PST
Experience: Senior Level
Job Function: Support
Employment Type: Full-Time
Industry: Computer and Network Security
Job Summary
The Support Engineer, Tier 3, functions as a senior individual contributor responsible for resolving the most complex and high-impact technical issues. This role provides technical leadership across the support organization, partners closely with Product and Engineering teams, and drives systemic improvements that enhance product stability, support effectiveness, and customer outcomes.
Applicants must hold US citizenship or US permanent resident status.
Job Responsibilities
Advanced Technical Resolution
- Independently resolves critical, complex, and high-severity customer issues, including those with broad operational or customer impact.
- Serves as an escalation point for advanced technical issues, applying deep diagnostic expertise across multiple technical domains.
- Proactively identifies and addresses issues prior to customer or executive escalation.
- Reproduces customer issues in lab or test environments to validate root cause and confirm resolution.
- Builds and maintains lab environments used for advanced troubleshooting, validation, and technical enablement.
Subject Matter Expertise
- Acts as a senior subject matter expert for assigned Keyfactor products, including Command and/or EJBCA.
- Provides expert-level guidance on PKI, cryptographic concepts, compliance considerations, and secure deployment practices.
- Applies broad domain knowledge to diagnose complex, non-routine issues across infrastructure, application, and security layers.
- Contributes technical insight related to emerging risks, architectural considerations, and support readiness.
Knowledge Sharing & Enablement
- Mentors and provides technical guidance to support engineers across all tiers.
- Identifies knowledge gaps through case analysis and operational data and contributes to targeted training and documentation.
- Develops and maintains technical documentation, ensuring accuracy, clarity, and alignment with internal standards and industry best practices.
- Promotes consistent knowledge sharing to improve overall team capability and reduce recurring issues.
Systemic Improvement & Cross-Functional Collaboration
- Identifies recurring issues and systemic deficiencies and leads efforts to implement long-term corrective actions.
- Partners with Product, Engineering, and Support leadership to address root causes and improve product and support processes.
- Provides technical input that informs product quality, platform stability, and support scalability.
- Represents customer impact and operational risk during cross-functional discussions and incident reviews.
Customer & Incident Management
- Manages high-profile customer escalations and outages with professionalism, technical rigor, and clear communication.
- Communicates complex technical findings and recommendations to both technical and non-technical stakeholders.
- Maintains accountability for case progression, resolution quality, and documentation accuracy.
Minimum Qualifications, Education, and Skills
- 3+ or more years of advanced technical support experience or demonstrated equivalent expertise in PKI or related security technologies.
- Demonstrated depth of expertise in one or more technical domains required to support Keyfactor products.
- Advanced knowledge of Windows Server and/or Linux, including IIS, ADFS, WAP, and Active Directory.
- Strong expertise in PKI, ADCS, certificate lifecycle management, and cryptographic principles.
- Proficient in SQL database analysis, including complex queries and table structure evaluation.
- Strong understanding of networking concepts, including firewalls, load balancers, and proxy configurations.
- Experience with cloud platforms such as AWS and/or Azure.
- Expertise in containerization and orchestration technologies (Docker, Kubernetes).
- Demonstrates strong verbal and written communication skills with the ability to convey complex technical information clearly and professionally.
- Maintains a high standard of customer focus and operational accountability.
- Capable of identifying root causes of complex issues and articulating clear, actionable resolutions.
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings - followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make "it" happen.
Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.
Keyfactor Privacy Notice