Jobs in Beverly, NJ

Job Title: PMO Analyst

Department: PMO – Technology & Tools

Location: Philadelphia, PA

Employment Type: Contract-to-Hire

Position Overview

We are seeking a detail-oriented PMO Analyst to support the Technology & Tools team within the PMO. This role is responsible for managing and completing support tickets, performing data entry, and ensuring data accuracy and compliance across PMO systems. The PMO Analyst will serve as a key operational resource by assisting with project setup activities, access requests, and general troubleshooting, helping ensure that project teams have the tools and support they need to operate effectively.

Key Responsibilities

• Review, assess, and complete incoming PMO support tickets in a timely manner.
• Process and manage requests including system access, project setup and shutdown activities, and general support inquiries.
• Perform accurate data entry within PMO tools and systems.
• Maintain and monitor data quality to ensure compliance with internal PMO standards and governance practices.
• Troubleshoot basic system or process-related issues and escalate when appropriate.
• Support project teams by ensuring requests are handled efficiently and documentation is properly maintained.
• Track and document support activities and resolutions within the ticketing system.
• Collaborate with PMO and Technology & Tools team members to improve support processes and workflows.

Qualifications

• 1–3 years of experience in an analyst, operations, or support-focused role.
• Experience working with support ticket systems or service request tools.
• Strong attention to detail and accuracy, especially when handling data entry and documentation.
• Ability to manage multiple requests and prioritize tasks effectively.
• Strong organizational and problem-solving skills.
• Ability to take initiative and work both independently and collaboratively.

Preferred Qualifications

• Familiarity with PMO processes, project lifecycle support, or project administration.
• Experience working with internal support tools, ticketing systems, or workflow platforms.
• Exposure to project management tools or systems is a plus.