Jobs in Bethesda

1,731 positions found — Page 7

Power Plant Engineer III (Kensington)
✦ New
Salary not disclosed
About this Job:

General Summary of Position
Oversees the operation of the Boilers and Chiller Plant and associated equipment ensuring the efficient operation during assigned shift. May be required to lead or assist with regular maintenance or emergency repairs to the boilers chillers and/or related equipment.

Primary Duties and Responsibilities

  • Oversees/monitors the operation of the Chiller Plant during assigned shift. Ensures the systems are operating at best possible performance levels.
  • Performs regular maintenance/repairs to the Chiller Plant such as appropriate during shift reporting larger/ more complicated needs to the Forman or Power Plant Engineer I for action by the maintenance crew.
  • Assists the maintenance/repair crew with scheduled and emergency repairs to the boilers generators chillers and related Facilities Management equipment.
  • Ensures that assigned areas are operating within all applicable Hospital federal and local governing codes standards and regulations including but not limited to: OSHA NFPA The Joint Commission and Fire and Life Safety practices.
  • Learns and remains current with the latest applicable federal and local governing codes standards and regulations regarding fire safety plumbing electrical and plant operations including but not limited to: OSHA NFPA The Joint Commission ASHRAE ANSI DCRA D.C. Fire & Safety Codes and the Hospital's Fire and Life Safety practices.

Minimal Qualifications
Education

  • High School Diploma or GED required or
  • Trade/vocational school graduate or equivalent with courses in chemistry physics and/or mathematics and such training as to be able to read: layout diagrams blueprints mechanical drawings work sketches etc. preferred

Experience

  • completion of an approved apprentice training program required

Licenses and Certifications

  • Must have a current D.C. Third Class Operating License required and
  • current CFC License. required

Knowledge Skills and Abilities

  • Familiarity with the latest applicable codes standards and regulations including but not limited to: OSHA NFPA The Joint Commission and Fire and Life Safety practices.
This position has a hiring range of : USD $31.28 - USD $56.39 /Hr.
permanent
Twos Lead Preschool Teacher (Rockville)
✦ New
Salary not disclosed
Twos - Lead Preschool Teacher

At Georgetown Hill Early School, you’ll be part of a supportive team where teachers are valued, and two-year-olds learn, explore, and grow in a positive, engaging environment.

About Georgetown Hill Early School

Georgetown Hill Early School is a non-profit school serving Maryland families' preschool, elementary, and childcare needs since 1980. Our mission is to join teachers, children, and their families to create an unsurpassed early childhood educational experience.

Why You'll Love Us?

We believe great teachers deserve a supportive workplace. You’ll join a team that values collaboration, encourages creativity in the classroom, and supports your professional growth.

We offer the following benefits:

- Generous paid time off and paid holidays
- Paid Planning Time
- Employer-subsidized medical insurance
- Voluntary dental, vision, short-term disability, and term life insurance
- Pre-tax spending accounts
- 401(k) with employer match
- Public Service Loan Forgiveness (PSLF) eligible employer

We provide an inclusive environment that ensures the happiness and success of each of our employees, as well as the families and children who place their trust in us. We are not your average daycare; we are an equal-opportunity employer that prides itself on hiring, training, and retaining a diverse community of employees from various backgrounds, perspectives, and experiences.

Pay Range

Lead teacher: Based on credentials and experience, range $20-$25/hr

Assistant teacher: Based on credentials and experience, range $19-$24/hr

We are looking for an amazing Lead Teacher for our Twos!

Are you an experienced educator?

Join our preschool children in a program that honors and celebrates each child's unique learning journey. Your role will allow you to foster independence in an environment of trust and warmth while instilling a strong love of learning in our students.

- Congressional Plaza/Rockville - Our beautiful campus is behind the plaza, and within walking distance to the Twinbrook metro
- North Potomac - Nestled among trees, this campus is located close to RIO, Downtown Crown, Kentlands, Darnestown, and Gaithersburg

Lead teacher: Based on credentials and experience, range $20-$25/hr

Assistant teacher: Based on credentials and experience, range $19-$24/hr

What you'll do

- Provide for the educational needs and interests of preschool children using a creative and age-appropriate curriculum
- Supervision of preschool children to ensure the health, welfare, and safety of all students
- Support the physical, socio-emotional, and developmental needs of each child in the classroom
- Demonstrate effective leadership among the classroom team
- Demonstrate effective communication skills and positive interpersonal relations with children, families, colleagues, and the community
- Classroom management that fosters a consistent, safe, and positive learning environment for all students and staff

Qualifications

The education/certification requirements for these positions for a Lead Teacher in our Twos preschool program must have a minimum of the MSDE 90hr Preschool Certification or a CDA with the Preschool Endorsement. Our ideal candidate will have 1-3 years of relevant experience and the following credentials/skills:

- - Excellent understanding of the principles of child development and instructional strategies

- Strong knowledge of MSDE regulations

- A personal demeanor that is warm, friendly, and cool-tempered

- Proficient technological skills, including Microsoft Office is a plus

- Excellent verbal and written communication skills, including grammar and reading skills

- Extremely reliable in attendance and punctuality

- Highly organized and able to prioritize and multitask

- Team-oriented and willing to work with others

Per Maryland State Department of Education Office of Child Care regulations, all applicants must submit to and successfully pass a state and federal background check as a contingency of employment. Applicants for our federal center campuses must receive GSA-security clearance through a government background screening.

The pay range for this role is:
20 - 25 USD per hour(Congressional Plaza)
19 - 24 USD per hour(North Potomac)

PI13d627db2582-38
temporary
Delivery Supervisor
✦ New
$26.25 - 35.59
Washington, DC 1 day ago

Time Type:

Full time

Remote Type:

Job Family Group:

Market Operations

Job Description Summary:

The primary purpose of this position is to assist with the daily management of the operations delivery staff.
Schedule - Tuesday through Friday (Must be Flexible )
Salary Range - $54,600 - $74,025
Annual Bonus Target 10%

Job Description:

Job Responsibilities:

Effectively aide in managing the delivery operations team.

  • Monitor delivery fleet using MobileCast and/or Roadnet.
  • Recommend and/or perform performance management actions including but not limited to selection and hiring, transferring, and discharging, the assignment of work, or progressive discipline.
  • Maintain driver’s attendance records, sick days, vacation, etc.
  • Trains drivers in the areas of safe driving, proper lifting techniques and company delivery process and procedure.
  • Regular ride along with Drivers and perform observation and coaching to ensure proper customer service, productivity metric achievement, and safety practices
  • Payroll oversight including attendance records and paid time off

Responsible for DOT compliance, which may include DOT safety requirements and DOT drug screening.

Oversee or aide in the function of timely and accurate verification and processing of the daily delivery driver invoices, associated paperwork, returns and collections.

Interface with customers solving discrepancies, problems and creating a cohesive relationship

Foster and maintain a collaborative relationship with the sales, warehouse, delivery and customer service departments.

Administration of worker’s compensation, incentive and safety programs.

Responsibly handle beverage alcohol product.

Other duties, as assigned by the jobholder’s supervisor, may also be required.

Minimum Qualifications:

  • Bachelor’s degree in related field and/or equivalent training and work experience
  • Minimum of 3 years’ experience in related area
  • Proficient PC skills using MS Office and other various computer programs including presentation software
  • Must be a results-oriented professional with verbal/written communication skills using diplomacy and discretion as well as customer service skills
  • Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines
  • Analytic and Reporting skills
  • Utilize sound judgement and problem-solving skills
  • Ability to work in fast-paced, high-volume, team environment

Preferred Qualifications:

  • Maintain a valid CDL license

Physical Requirements:

  • While performing the duties of this job, the employee is required to remain in a stationary position at times; communicate, and operate a computer and telephone
  • Occasionally carry & lift up to 65 pounds
  • Occasionally reach overhead, squat and bend
  • Frequently walk and stand for extended periods of time

Competencies:

  • May help coordinate the work of junior members of the team.
  • Resolves issues which are often varied and non-routine. Undertakes analysis and investigation to solve issues.

This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description.

The annual salary range for this position is $54,600 - $74,025 with an Annual Bonus Target of 10%.

This position is eligible for health care benefits, life insurance, time off benefits, and participation in the Company’s 401(k) plan.

-

-

Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call (7 and let us know the nature of your request and your contact information.

permanent
Manager, Operations
✦ New
🏢 Breakthru Beverage Group
$46.44 - 62.98
Washington, DC 1 day ago

Time Type:

Full time

Remote Type:

Job Family Group:

Market Operations

Job Description Summary:

The Manager, Operations ensures that warehouse and delivery functions are carried out in an efficient and safe manner and that all warehouse and delivery employees do their assignments to the best of their abilities. In some markets this may be managing all warehouse and delivery operations in one large location, while in other markets this could be managing multiple cross dock locations’ warehouse and delivery operations.

Pay Range: $96,600 to $131,000 plus 20% annual bonus
Schedule: Monday - Friday 7 am to 5 pm (MUST BE FLEXIBLE WITH HOURS)

Job Description:

Job Responsibilities:

Cross functionally interact with sales, ops, and customers.

  • Assist with the reconciliation of driver over and shorts, inventory, and cash.
  • Provide any requested reports to management.
  • Provide supervision, direction and discipline for union and non-union warehouse and delivery employees according to their specific assignments.

 Continually analyze and review warehouse and delivery work flow to identify possible inefficiencies and provide solutions to enhance the operations.

  • Review and analyze current warehouse and delivery technologies to locate and implement additional efficiencies and cost savings.

Provide supervision, direction and discipline for union and non-union warehouse and delivery employees according to their specific assignments.

Manage the operations of multiple cross dock facilities in a market.

Responsibly handle beverage alcohol product.

Other duties, as assigned by the jobholder’s supervisor, may also be required.

Minimum Qualifications:

  • Bachelor’s degree in related field and/or equivalent training and work experience
  • Minimum of 5 years’ of experience in related area and some experience in a supervisory role
  • Proficient PC skills using MS Office and other various computer programs including presentation software
  • Must be a results-oriented professional with verbal/written communication skills using diplomacy and discretion as well as customer service skills
  • Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines
  • Analytic and Reporting skills
  • Utilize sound judgement and problem-solving skills
  • Ability to work in fast-paced, high-volume, team environment

Physical Requirements:

  • While performing the duties of this job, the employee is required to remain in a stationary position at times; communicate, and operate a computer and telephone
  • Occasionally carry & lift up to 65 pounds
  • Occasionally reach overhead, squat and bend
  • Occasionally walk and stand for extended periods of time

Competencies:

  • May help coordinate the work of junior members of the team.
  • Resolves issues which are often varied and non-routine. Undertakes analysis and investigation to solve issues.

This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description.

$96,600 - $165,375

-

-

Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call (7 and let us know the nature of your request and your contact information.

permanent
Routing Coordinator
✦ New
🏢 Breakthru Beverage Group
$22 - 31
Washington, DC 1 day ago

Time Type:

Full time

Remote Type:

Job Family Group:

Market Operations

Job Description Summary:

Position Summary:
The Routing Coordinator is responsible for administration tasks in the routing department and optimizing delivery routes.

Schedule: Monday-Thursday 11 am-9 pm

Pay: $22.00 hr to $31.00hr with potential OT

**Roadnet/Omnitracs experience is a must, along with SAP **

Job Description:

Job Responsibilities:

  • Designs and manage the daily delivery workflow utilizing specialized software applications.
  • Optimize delivery routes to maximize stops and case numbers.
  • Manage and reorganize re-ships as needed.
  • Report any issues with the software to management and liaise with its technical support department. This includes updating data, geo-coding maps, and maintaining the account master for new accounts.
  • Schedule specific delivery times for store deliveries and backhauls.
  • Analyze and adjust delivery routes to enhance efficiency, considering customer and sales expectations.
  • Choose trips to download into the warehouse picking and shipping systems, adhering to daily delivery priorities.
  • Share relevant information with drivers, customers, and sales personnel via email reports.
  • Print and distribute daily dispatch sheets and manifests to drivers and management.
  • Develop and implement delivery schedules to ensure sufficient staffing coverage.
  • Other duties, as assigned by the jobholder’s supervisor, may also be required.

Minimum Qualifications:

  • Minimum of 1 year experience in Supply Chain Operations
  • Excellent customer service skills
  • Basic PC skills using MS Office and other various computer programs including presentation software
  • Must be a results-oriented professional with verbal/written communication skills using diplomacy and discretion
  • Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines
  • Utilize sound judgement and problem-solving skills
  • Ability to work in fast-paced, high-volume, team environment

Preferred Qualifications:

  • Minimum of 2 year experience in a delivery/routing role
  • Bachelor’s degree in related field and/or equivalent training and work experience

Physical Requirements:

  • While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone

This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description.

Pay: $22-31 hourly rate

-

-

Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call (7 and let us know the nature of your request and your contact information.

permanent
Traveling Retail Merchandiser
✦ New
Salary not disclosed
We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career.

In this role, you will provide in-store merchandising support to Retailers to meet shoppers' needs. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities. This is a traveling position that requires regular travel as a primary requirement of the role. Travel roles may require various degrees of travel up to 50% or more of the time. Are you ready to shape the future of shopping and get it done with us?

What we offer:

* Competitive wages; $ 17.50 per hour
* Growth opportunities abound - We promote from within
* Paid travel with overnight stays
* No prior experience is required as we provide training and team support to help you succeed
* Additional hours may be available upon request
* We offer benefits that can be customized to meet your family's needs, including medical, dental, vision, life insurance, supplemental voluntary plans, wellness programs, and access to discounts through Associate Perks

Now, about you:

* Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing manner
* You're 18 years or older
* Can perform physical work of moving, bending, standing and can lift up to 50 lbs.
* Have reliable transportation to and from work location
* Demonstrate excellent customer service and interpersonal skills with our clients, customers and team members
* Interested in traveling within and outside of your home state, with overnight hotel stays
* Are a motivated self-starter with a strong bias for action and results
* Work independently, but also possess successful team building skills
* Have the ability to perform job duties with a safety-first mentality in a retail environment

If this sounds like you, we can't wait to learn more about you. Apply Now!
Not Specified
Retail Merchandiser
✦ New
🏢 SAS Retail Services
Salary not disclosed
Tysons, Virginia 1 day ago
We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career.

In this role, you will provide in-store merchandising support to Retailers to meet shoppers' needs. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities. Are you ready to shape the future of shopping and get it done with us?

What we offer:

* Competitive wages; $ 17.00 per hour
* Growth opportunities abound - We promote from within
* No prior experience is required as we provide training and team support to help you succeed
* Additional hours may be available upon request
* We offer benefits that can be customized to meet your family's needs, including medical, dental, vision, life insurance, supplemental voluntary plans, wellness programs, and access to discounts through Associate Perks

Now, about you:

* Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing manner
* You're 18 years or older
* Can perform physical work of moving, bending, standing and can lift up to 50 lbs.
* Have reliable transportation to and from work location
* Demonstrate excellent customer service and interpersonal skills with our clients, customers and team members
* Are a motivated self-starter with a strong bias for action and results
* Work independently, but also possess successful team building skills
* Have the ability to perform job duties with a safety-first mentality in a retail environment

If this sounds like you, we can't wait to learn more about you. Apply Now!
Not Specified
Retail Merchandiser Team Lead
✦ New
🏢 SAS Retail Services
Salary not disclosed
Mclean, Virginia 1 day ago
We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career.

In this role, you will provide in-store merchandising support to Retailers to meet shoppers' needs. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities. In addition, you will support leadership with reporting, training, scheduling, as well as onboarding new hires. Are you ready to shape the future of shopping and get it done with us?

What we offer:

* Competitive wages; $ 18.00 per hour
* Growth opportunities abound - We promote from within
* No prior experience is required as we provide training and team support to help you succeed
* Additional hours may be available upon request
* We offer benefits that can be customized to meet your family's needs, including medical, dental, vision, life insurance, supplemental voluntary plans, wellness programs, and access to discounts through Associate Perks

Now, about you:

* Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing manner
* You're 18 years or older
* Can perform physical work of moving, bending, standing and can lift up to 50 lbs.
* Have reliable transportation to and from work location
* Have 1-2 years of merchandising experience
* Have experience leading and training people
* Can use your smartphone or tablet to record work after each shift
* Demonstrate excellent customer service and interpersonal skills with our clients, customers and team members
* Are a motivated self-starter with a strong bias for action and results
* Work independently, but also possess successful team building skills
* Have the ability to perform job duties with a safety-first mentality in a retail environment

Join us and see what's possible for you! Click here to get started.
Not Specified
Infusion Nurse, Cancer Center
✦ New
Salary not disclosed
Washington, DC 1 day ago
Job Details

Description

Position Summary

As an Infusion Nurse, you will provide patient care activities within the scope of nursing practice that include, but not limited to patient assessment, symptom management, medication administration and management, monitoring of infused medications, performing IV placements, accessing ports, and collaboration with healthcare providers and clinical team across all departments. Your leadership skills in decision making and problem solving are essential. Your ability to provide comprehensive patient and family education including information about treatments, medications, chemotherapy and other appropriate items, is required.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

Clinical

Administers chemotherapy and biologicals, assisting in obtaining informed consent, and discussing side effects and treatment with patients and families. Provides emotional support (together with social worker) and instructions to patients and families. Administers study of drugs and biologicals. Triage duties.

- Able to provide education re: treatment, and side effects.

- Assesses patients and addresses symptom management

- Triage calls and follow-up

- Work collaboratively with a multidisciplinary team to navigate patients through treatment

Educational

- Provides education services to patients and their families and other hospital staff. Develops content, resource materials and coordinates educational plan.
- Shares and learns new approaches in the care of patients through conferences and workshops.

Minimum Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education

- Associate's degree or higher in Nursing

Licensure

- Current and valid Nursing license in the District of Columbia
- ONS certification in chemotherapy, biotherapy, and immunotherapy required, or must be obtained within 6 months of hire.

Experience

- Familiarity with vascular access devices preferred
- Prior professional experience with safe administration of Chemotherapy/Biotherapy preferred

- Strong knowledge of assessing patient physical symptoms and lab work

- Basic computer and word processing skills.
- A minimum of 2 years of experience as an Oncology Nurse preferred

Physical Requirements

- Sit, walk, reach, bend, or twist for long periods in a clinical setting.
- Must be able to lift, carry, push, or pull up to 100 lbs. as part of the role.
- Regularly exposed to healthcare settings that may require personal protective equipment.
- Requires manual dexterity to operate a computer keyboard, calculator, copier machine, and other equipment.

About GW MFA

MFA physicians provide comprehensive patient care, offering one practice for the whole person with 52 medical and surgical specialties. As members of the GW School of Medicine and Health Sciences faculty, MFA providers are teachers and mentors for medical students, residents, fellows, and researchers preserving the rich tradition of academics, research, and healing. In addition to maintaining a closely integrated alliance with The George Washington University and The George Washington University Hospital (GWUH) which is separately owned and operated by Universal Health Services (UHS), the GW MFA has active referring relationships with 12 area hospitals.

The GW MFA’s leading healthcare presence in the DC metro region is complemented by a network of community-based practices in DC, Maryland, and Virginia. Given its geographic location in central NW Washington, DC, and proximity to more than 175 resident embassies, the MFA continues to evolve its international clinical outreach.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Not Specified
Spanish Bilingual Healthcare Call Center Representative
✦ New
Salary not disclosed
Arlington, VA 1 day ago
Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Spanish Bilingual Healthcare Call Center Representative
Location: Remote (Virtual Environment)
Company: Trusted Leader in Healthcare Services

Are you fluent in both Spanish and English? Do you have a passion for delivering exceptional customer service and helping others navigate their healthcare options? If so, we want to hear from you!

As a Spanish Bilingual Healthcare Call Center Representative, you will be the cornerstone of our commitment to customer satisfaction. In this role, you will provide comprehensive support and information to members, providers, and patients, ensuring they maximize the benefits of their healthcare plans and services. By adhering to compliance guidelines and embodying our company values, you will deliver extraordinary service while building trust and rapport with current and prospective members.

What You'll Be Doing:
  • Customer Interactions:
    • Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
    • Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.


  • Quality Service:
    • Uphold the organization's philosophy of extraordinary customer relations.
    • Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.


  • Problem Resolution:
    • Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
    • Document all member interactions meticulously following established procedures.


  • Healthcare Knowledge
    • Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
    • Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.


  • Operational Excellence
    • Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
    • Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.


  • Performance Metrics:
    • Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.


  • Compliance and Ethics:
    • Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
    • Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.


  • Tools and Systems:
    • Use multiple systems/screens while assisting callers effectively
    • Navigate CRM, EMR/EHR, and ticketing platforms effectively


What You Bring:
  • Experience:

    • Fluency in both Spanish and English (spoken and written) is required.
    • Minimum of two (2) years of customer service or healthcare member-interaction experience.
    • Previous call center experience and/or prior experience in the health insurance industry (preferred).


  • Education:
    • High School Diploma or GED required.


  • Skills:
    • Outstanding written and verbal communication skills.
    • Proven analytical and problem-solving abilities.
    • Ability to respond concisely and clearly to customer queries.
    • Strong critical thinking and problem-solving skills.
    • Typing speed of at least 35 WPM with a 5% or lower error rate.


Success Factors for Working from Home
  • To thrive in this remote role, you'll need:
  • Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.
  • Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.
  • Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.
  • Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.
  • Tech-Savvy: Comfort with technology and ability to learn new systems quickly.
  • Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.
  • Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.
  • Adaptability: Ability to adapt to changing technologies and procedures while working remotely.


What You Will Get:
  • Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
  • Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
  • Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
  • Career Growth: Abundant advancement opportunities within the organization.
  • Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
  • Unique Perks:
    • Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
    • Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.


Join Our Team:

If you are a motivated Spanish-English bilingual professional who wants to make a meaningful impact in the lives of others, we encourage you to apply! Start a rewarding career where your language skills, dedication, and customer service expertise will help shape the future of healthcare services.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
permanent
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